Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
04 January 2022
FedEx International Economy
VC
Ricardo Walker
04 January 2022
FedEx Connect
RW
Fast packing of item , got item in two weeks ,
Seems reliable
Seems reliable
Verified Customer
04 January 2022
FedEx International Priority
VC
Awesome fast and convenient service even during the holidays. Repackaging was great and shipping was fast, definitely will use again in the future!
Stephen Bottorf
04 January 2022
DHL Express Worldwide
SB
It works very well and that’s why I keep using it. It’s very fast and efficient and I had my shipment from Europe in just one week!
Verified Customer
03 January 2022
DHL Express Worldwide
VC
I enjoy the Forward2me services! I am giving a four star rating because the first time I ordered, I ordered a vinyl and the box was not neatly secured and the vinyl arrived a bit damaged. From what I can see, it had to be opened and the opening of the package may have caused the vinyl to be less secured. However, everything I ordered was present. The second time I ordered, everything came very well packaged and nothing was damaged. (ordered cd's, cassettes, and poster/print)
Verified Customer
03 January 2022
DHL Express Worldwide
VC
Quick and reliable service
Verified Customer
03 January 2022
DHL Express Worldwide
VC
Vorbehaltlos zu empfehlen
Speditiv
Hat alles 100 % geklappt
Speditiv
Hat alles 100 % geklappt
Verified Customer
03 January 2022
DHL Express Worldwide
VC
Everything worked perfectly!
Will use the service again
Will use the service again
Chris Bowd
03 January 2022
DHL Express Worldwide
CB
forward2me's ship[ping fees from Japan to Manila are more than twice the d=fees Buyee charges,
Verified Customer
03 January 2022
DHL Express Worldwide
VC
I used to use the Forward2me service in the UK. This time, due to the change in regulations I opted for Forward2me in Guernsey. Let me be clear, that so far my UK experience has been outstanding, so this review is comparing the Guernsey experience with the UK one primarily. Service was fast, everything arrived in good condition, the packaging however could have been a little better. Also the invoices were left inside the packages something that you might want to have avoided and the packages were a little dump upon arrival, but I can't determine who's responsible for that, it might have been the courier company.
The only available company for courier is DHL express, so you might want to consider that. The biggest disappointment however (again not the company's fault) is that tax free shopping does not happen. I struggle with all three companies I purchased from, writing again and again emails, asking to be refunded for the VAT and so far only one has done so. So be advised that unless you agree beforehand with the company, or VAT is automatically deducted at checkout, that UK companies will most likely not refund you.
Customer service was great, they answer fast and try their best to help you.
The only available company for courier is DHL express, so you might want to consider that. The biggest disappointment however (again not the company's fault) is that tax free shopping does not happen. I struggle with all three companies I purchased from, writing again and again emails, asking to be refunded for the VAT and so far only one has done so. So be advised that unless you agree beforehand with the company, or VAT is automatically deducted at checkout, that UK companies will most likely not refund you.
Customer service was great, they answer fast and try their best to help you.
Roman Skowranek
03 January 2022
DHL Economy Select
RS
The paperwork for the package was not filled properly, so that I had to pay additional taxes in Germany to clear it from customs. The German VAT came in addition to the UK VAT I had already paid with the original purchase of the product.
michael ellis
03 January 2022
DHL Express Worldwide
ME
I am in the USA. The service was promot, efficient,and cost effective.
Logan Dowell
03 January 2022
FedEx International Priority
LD
No hassle, no fuss, and got it very quickly.
Verified Customer
03 January 2022
DHL Express Worldwide
VC
Too fast! thank you always!
Verified Customer
03 January 2022
DHL Express Worldwide
VC
My experience so far has been amazing! I have only had one incident thus far to which Aimee swiftly fixed. Will continue to use this company in the future. Thank you again for all your help Aimee.!!
Verified Customer
02 January 2022
DHL Express Worldwide
VC
u put shipping fee on customs invoice, so i had to pay for total amount, goods+shipping fee the tax 30% (28 euro) + cargo fee 20 euro
Verified Customer
02 January 2022
FedEx International Priority
VC
Any communication I had was very good and provided info. Only problem my postcode wasn’t provided to the courrier for delivery so I had to track fedex and provide the postcode / eircode . It was very delayed
Verified Customer
02 January 2022
DHL Express Worldwide
VC
great experience. this was my first time using this service. although there was some trouble(my part) locating my package once it was delivered to their whse, the rep was very helpful in instructing for future deliveries where to place my personal shipping code.
Brad C
02 January 2022
DHL Express Worldwide
BC
I was unable to determine my anticipated shipping rate after being logged into the site from a mobile phone. Are shipping rates only shown to desktop users? Because of this, I made a choice to ship something to Guernsey to avoid paying VAT from Fortnum & Mason. Unfortunately this ended up costing me $200 to ship via DHL. Had I known it might have been cheaper to ship from the UK, I would have paid the VAT.
Verified Customer
02 January 2022
DHL Express Worldwide
VC
I don’t know how these things work, but having a horrible shipping service as one of the options to choose from really makes me not want to use this service again. I ordered from a website and paid extra to have my stuff delivered asap, as i need the stuff for my brother’s wedding. the website were kind of enough and delivered the items the next day, perfect. I shipped my stuff as soon as they showed in my locker, that was the 24th, i get an email on the 28th saying my package was dispatched, now it’s the 2nd of january and the tracking number still says “package was not collected from shipper no additional information” honestly if i had shipped my items from the store to my actual home address I would’ve receive my items by now!
Patty Smith
01 January 2022
FedEx International Economy
PS
Service was very quick and no problems, I would recommend this to others. And I will use them again.
Verified Customer
01 January 2022
DHL Express Worldwide
VC
Prompt shipping, reasonable pricing.
Edoardo Grilli
01 January 2022
DHL Economy Select
EG
Assistenza veloce e precisa. Abbiamo avuto problemi con la consegna da parte del fornitore, ma i ragazzi di F2M hanno fatto in modo che tutto andasse per il meglio, proponendo al corriere di lasciare i colli fuori dagli orari abituali di servizio.
Molto consigliato!
Molto consigliato!
Verified Customer
01 January 2022
DHL Express Worldwide
VC
The site is at best unclear and at worst intentionally misleading.
Price is based on dimensions of packaging *not* the product. That should be made clear to customers.
The difference for me was 100% more expensive.
Price is based on dimensions of packaging *not* the product. That should be made clear to customers.
The difference for me was 100% more expensive.
Verified Customer
01 January 2022
DHL Economy Select
VC
Great service really happy
Questions answered pretty quickly and the free 30 storage helps me save a little bit so I’m happy for there services
Questions answered pretty quickly and the free 30 storage helps me save a little bit so I’m happy for there services
Ioannis Theodosiadis
01 January 2022
DHL Express Worldwide
IT
Fast shipping,excellent packaging,great communication,reasonable pricing!
Never ever had any problem with this company either for shipping from the UK warehouse or from DE wearhouse!
Never ever had any problem with this company either for shipping from the UK warehouse or from DE wearhouse!
Robert H
01 January 2022
DHL Express Worldwide
RH
Your company has completely over reached its obligations to live up to the requirements of the Australian government. You don’t need to charge GST on the postage for an item coming over from abroad. This is because this is a service that has been paid for and used abroad. You only need to put it on the goods and services, also you don’t need receipts you only need a declaration. You have overcharged me for no good reason other than to be extra special careful on your part which is spineless. You have also made me jump through unnecessary hoops when that was not required. You should be ashamed of yourself. You also have the gall to tell people from Australia how our laws work, when you do not live here yourself, how patronising . I would never use your service again and I would recommend anyone looking for such a service looks elsewhere.
Bryan Kooistra
01 January 2022
FedEx International Economy
BK
Great forwarding service. Would like to see some more shipping options and cost ranges. Otherwise, great to deal with. Highly recommend.
Nathan Broadbent
01 January 2022
DHL Express Worldwide
NB
Great service, will definitely use again whenever I need to ship products from the UK to New Zealand. Package arrived in great condition and the rates were reasonable.
Verified Customer
31 December 2021
DHL Express Worldwide
VC
Limited shipping method
And exciting one charge more than others with a delay service
And exciting one charge more than others with a delay service
Verified Customer
31 December 2021
DHL Economy Select
VC
Always fast, easy to deal will, well packed and quick shipments
Alyssa Pullman
31 December 2021
UPS Economy
AP
Fast service, my package arrived with no issues!
Verified Customer
31 December 2021
UPS Standard Single
VC
Servizio affidabile, serio e super veloce. Lo raccomando!
Verified Customer
31 December 2021
FedEx International Economy
VC
Fast shipping for a reasonable price.
Alex Lakatos
31 December 2021
DHL Economy Select
AL
Very friendly, veri efficient service. Ah, and quick, also.
Amanda G
31 December 2021
FedEx International Priority
AG
Excellent service, quick and efficient shipping.
Verified Customer
30 December 2021
DHL Express Worldwide
VC
Much easier and quicker than I was expecting, couldn’t have asked for a better buying experience! Will definitely use again if needed!
Polina
30 December 2021
DHL Economy Select
P
My order from Amazon was delivered for free to the German address and I saved money on my shipment by combining the goods in one shipment.
The service is great and I’ll be using it again soon! Thanks forward2me team - have a happy new year!
The service is great and I’ll be using it again soon! Thanks forward2me team - have a happy new year!
Jonathan Persson
30 December 2021
DHL Economy Select
JP
Easy to understand user interface and the delivery arrived as expected.
Verified Customer
30 December 2021
DHL Economy Select
VC
Everything went well and quickly!
Verified Customer
30 December 2021
UPS Express Saver
VC
quick response
Verified Customer
30 December 2021
DHL Express Worldwide
VC
I am happy with the service overall, and would recommend to friends if they are looking for similar service.
Tignasse Brandt
29 December 2021
DHL Economy Select
TB
alles einwandfrei wie immer.
Verified Customer
29 December 2021
DHL Economy Select
VC
Good company and worth!
They can still improve on simplifying customerfocused precesses. I. e. sometimes it is technically not clear who should continue the process.
They can still improve on simplifying customerfocused precesses. I. e. sometimes it is technically not clear who should continue the process.
Edward Watson
29 December 2021
DHL Express Worldwide
EW
……………………..
Monique Kelly
29 December 2021
FedEx Connect
MK
Because I had to contact you about a shipment that was delivered to your address under my name that your company didn't locate. I do alit of business international with y'all but considering to go with another company. Good thing the Merchant resent the item to me!!!
Hi,
Many thanks for your feedback.
I'm sorry to hear that we were unable to locate one of your parcels on delivery, I see that you did contact our customer experience team however when they asked for the tracking and sender information, we did not receive a response from you.
One of our Customer Experience Agents will be in touch with you shortly to ask some further questions so we can look to locate the parcel for you.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that we were unable to locate one of your parcels on delivery, I see that you did contact our customer experience team however when they asked for the tracking and sender information, we did not receive a response from you.
One of our Customer Experience Agents will be in touch with you shortly to ask some further questions so we can look to locate the parcel for you.
Kind regards,
Tracy.
chris smith
29 December 2021
FedEx International Economy
CS
Excellent service, parcel arrived safely and tracking updates automatically sent.
Verified Customer
29 December 2021
FedEx International Economy
VC
It’s good and faster ، thank you
franz
29 December 2021
DHL Economy Select
F
sehr bemüht und engagiert!
Verified Customer
28 December 2021
DPD Classic
VC
Speedy, reliable, transparent!
What I don't understand is that the customer center will respond politely and promptly immediately.
The packaging is also polite. It's safer to repack than just transfer items from the boutique.