Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Juan Nino
05 July 2021
DHL Express Worldwide
JN
Awesome service fast communication fast shipping and processing very happy
Verified Customer
04 July 2021
DHL Express Worldwide
VC
too expensive
but the service is great
thanks
but the service is great
thanks
Derek Holdaway
04 July 2021
FedEx International Economy
DH
I was informed when package arrived at their address. Package was dispatched and I was given estimated delivery date. Also, given various options for delivery. Actual delivery was just outside of estimate, but given the Covid and Brexit additional requirements that's not unusual these days.
Would certainly recommend them.
Would certainly recommend them.
Verified Customer
04 July 2021
UPS Express Saver
VC
Amazing!! Such a seemless fast service that I WILL be using again,
Verified Customer
04 July 2021
DHL Express Worldwide
VC
Easy to use-and quick shipping
RICHARD WEINSTEIN
03 July 2021
DHL Express Worldwide
RW
Thanks. Works great!
Masahiro Fujii
03 July 2021
FedEx International Economy
MF
Quick delivery thanks
Jack Lor
03 July 2021
DHL Express Worldwide
JL
I was worried that consolidating/repacking would still make my shipping price high but Forward2me did an amazing job at fitting perfectly the items in my package!
Verified Customer
02 July 2021
UPS Standard Single
VC
Well, it worked, I got my package. But after paying YOU thirty pounds for shipping, I still had to pay more than 30 euro's tax and fines. I thought forward2me took care of all that. Disappointing.
Verified Customer
02 July 2021
DHL Express Worldwide
VC
Great experience! Fast shipping and the package arrived
in great shape! Communication was excellent! Will definitely
use again!
in great shape! Communication was excellent! Will definitely
use again!
André
02 July 2021
FedEx International Economy
A
Delivery is quite expensive.
HI,
Many thanks for your review.
I'm pleased to hear that you are happy with the service we offer.
With regards to the shipping price we do feel that we offer value for money for the service we provide, this includes the use of the address, the acceptance, processing and preparation of the goods for shipping including all export paperwork required.
During the pandemic all our couriers have added extra fees to help them combat the extra charges they are facing to ensure that their employees can continue to work in a safe enviroment. Due to forward2me being already competitve we have to pass on these extra fees to the customer. We have also found that many budget services that were offered before the pandemic are no longer viable for the couriers due to the lack of space on transportation so they have been removed from our offerings.
Over the next few months, once the world opens up again, we are hoping the freight space will increase and the budget services can once again be offered by forward2me.
I hope you will continue to use our services and if you ever require any advice or assistance on how to obtain the maximum value for shipping please feel free to contact our Customer service team and they will be very happy to assist you with your shipments.
Kind regards,
Tracy.
Many thanks for your review.
I'm pleased to hear that you are happy with the service we offer.
With regards to the shipping price we do feel that we offer value for money for the service we provide, this includes the use of the address, the acceptance, processing and preparation of the goods for shipping including all export paperwork required.
During the pandemic all our couriers have added extra fees to help them combat the extra charges they are facing to ensure that their employees can continue to work in a safe enviroment. Due to forward2me being already competitve we have to pass on these extra fees to the customer. We have also found that many budget services that were offered before the pandemic are no longer viable for the couriers due to the lack of space on transportation so they have been removed from our offerings.
Over the next few months, once the world opens up again, we are hoping the freight space will increase and the budget services can once again be offered by forward2me.
I hope you will continue to use our services and if you ever require any advice or assistance on how to obtain the maximum value for shipping please feel free to contact our Customer service team and they will be very happy to assist you with your shipments.
Kind regards,
Tracy.
nobuo shirahashi
02 July 2021
UPS Express Saver
NS
F2M は数日でEUからほしいものを送ってくれるので大変有用です。
リパックのリコメンドも助かります。北欧やイタリアからの送付がじゅうじついただけたら、もっと利用します
リパックのリコメンドも助かります。北欧やイタリアからの送付がじゅうじついただけたら、もっと利用します
Verified Customer
02 July 2021
DHL Express Worldwide
VC
I have to say - this is a top top company that is really impressive to work with. By nature having someone in another country arrange something for you can feel at least a little uncertain, but their communication is top notch, they are incredibly organized, and their process is easy to understand and use. They also ship unbelievably fast and for what I consider fair rates for an important and reliable service like this. I genuinely mean it when I say I wish more companies were as on point in how they do things as ForwardToMe is. I’ve used them three times to ship from England to the US and won’t hesitate to do so again. Thanks for being great at what you do :)
Emanuele
02 July 2021
FedEx International Economy
E
Pros: Fast service and good back office support;
Cons: No transparency in cost items; Very expensive service (it's better purchase stuff directly from US or Japan)
Cons: No transparency in cost items; Very expensive service (it's better purchase stuff directly from US or Japan)
Hi,
Many thanks for your feedback.
I'm pleased to hear that you are happy with speed that you received your shipment and the suport we gave you however you felt we are not transparent about our prices and you found the cost expensive.
We do provide a pricing page on our website which allows customers to enter their country, city and postcode then the weight and dimensions of the goods being shipped. This allows the customer to have an indication of the services and prices charged for shipping from the our addresses to the customers home address. These prices do not include any import duty or taxes which will be calculated on import of the goods according to local laws.
For shipping prices, these are calculated on the amount of space the shipment takes up in transit which is called the volumetric weight. The actual weight of the goods would be used for the chargeable weight only if this exceeds the volumetric weight.
I see for your parcel that the weight was very low however the pricing was based on the volumetric weight. We may have been able to help reduce the volumetric weight by using our combine and repack service, this is available to you when you ship on your account. When this service is chosen our warehouse team evaluates if the parcel can be repacked and reduced in size to ensure the customer receives the maximum value for shipping.
I see that you mention shipping from the US and Japan. We currently have an address in Japan if you are interested and will be looking to switch on a US address later this year.
I hope this information helps going forward and if you have any other questions please don't hesitate to get in touch.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you are happy with speed that you received your shipment and the suport we gave you however you felt we are not transparent about our prices and you found the cost expensive.
We do provide a pricing page on our website which allows customers to enter their country, city and postcode then the weight and dimensions of the goods being shipped. This allows the customer to have an indication of the services and prices charged for shipping from the our addresses to the customers home address. These prices do not include any import duty or taxes which will be calculated on import of the goods according to local laws.
For shipping prices, these are calculated on the amount of space the shipment takes up in transit which is called the volumetric weight. The actual weight of the goods would be used for the chargeable weight only if this exceeds the volumetric weight.
I see for your parcel that the weight was very low however the pricing was based on the volumetric weight. We may have been able to help reduce the volumetric weight by using our combine and repack service, this is available to you when you ship on your account. When this service is chosen our warehouse team evaluates if the parcel can be repacked and reduced in size to ensure the customer receives the maximum value for shipping.
I see that you mention shipping from the US and Japan. We currently have an address in Japan if you are interested and will be looking to switch on a US address later this year.
I hope this information helps going forward and if you have any other questions please don't hesitate to get in touch.
Kind regards,
Tracy.
AKEMI TAKATA
02 July 2021
DHL Express Worldwide
AT
いつも利用しています。仕事が早くて、カスタマーサポートの方は親切です。
angela givon
01 July 2021
FedEx International Economy
AG
Great communications and very helpful.
Omar Reugelith
01 July 2021
UPS Express Saver
OR
As always, an excellent service. Thanks again!
Bekah Willard
01 July 2021
DHL Express Worldwide
BW
I had bought these perfumes literally two years ago but couldn’t find a way to ship them to the US so they’ve been sitting at my friends house until I could find someone to send them here. I’m so thrilled to have found forward2me! It was super easy to get my perfumes shipped to their warehouse, and then incredibly easy through their site to arrange for them to be sent to me in the states. When the package arrived on my front door, there was such care taken to make sure my perfumes arrived safely! I really appreciate the bubble wrap and packaging to ensure my items were well cared for. I will be using this service again for any of my overseas shipping needs!
Adam Straub
01 July 2021
DHL Express Worldwide
AS
I am still waiting to receive my package as it is still in US customs. However, I purchased the same order that was shipped from another company and it has already been received. Not impressed.
Justina
01 July 2021
DHL Express Worldwide
J
Shipping from UK to Malaysia has never been easier. Highly recommended!
Djendra Priono
01 July 2021
FedEx International Economy
DP
Very fast response, very satisfying service. If you need package forwarding services, Forward2Me is the solution
Verified Customer
30 June 2021
DHL Express Worldwide
VC
As a consumer from Australia, forward2me proved to be an excellent intermediary service. Easy to set up an account, but most importantly excellent customer service provided - very quick responses to my queries (within 24-48 hrs in all cases). Yes, agree with some of the other customers that they are expensive, but I was fully informed of costs so did not go in blind. Would highly recommend as a parcel forwarding service and would use again. Thank you!
Verified Customer
30 June 2021
UPS Express Saver
VC
Tutto perfetto come al solito. Rapidissimi e professionali… spediscono Italia dopo poche ore che la merce arriva all’infirizzo UK..
Verified Customer
30 June 2021
DHL Express Worldwide
VC
Great communication and quick service on my goods :) ty
Verified Customer
29 June 2021
DHL Express Worldwide
VC
Fast service
Barbara Neyt
29 June 2021
DHL Economy Select
BN
Good service
Murielle Rampal
29 June 2021
FedEx International Priority
MR
highly recommended, customer service super,
Verified Customer
29 June 2021
DHL Economy Select
VC
Smooth process, very good communication.
Markus Kindler
29 June 2021
DHL Economy Select
MK
Schnell und unkompliziert
Timo Otterburg
29 June 2021
DHL Economy Select
TO
Völlig problemlos!
Jose Luis Umaña Gonzalo
29 June 2021
DHL Express Worldwide
JLU
El servicio fue impecable. Lo que más destaco es la rapidez del envío y la facilidad para realizar el pago y de forma segura.
Verified Customer
29 June 2021
DHL Express Worldwide
VC
Excellent Service. Couldn't be more happy.
Verified Customer
29 June 2021
UPS Express Saver
VC
I had a complicated order and received plenty of guidance on how to ship. Thank you!
Naresh Krishna
28 June 2021
DHL Express Worldwide
NK
Every time, the products are shipped the same day and I get it from Guernsey to Dubai in 2-3 days. Incredible!
roi asraf
28 June 2021
FedEx International Economy
RA
it was great
super fast
super easy
super professional
i really recommend it to all the people from outside the UK,
super fast
super easy
super professional
i really recommend it to all the people from outside the UK,
Verified Customer
28 June 2021
DHL Express Worldwide
VC
So worth it! I've ordered many things from the UK to the USA directly from the vendors and the delivery was much faster when going through forward2me. Also the package arrived in great shape. I've had too many packages destroyed or gone missing entirely in the past when ordering from the same places. I also used the repacking service and that save me money and hassle. It was a great experience. I recommend this service.
Verified Customer
28 June 2021
DHL Express Worldwide
VC
Replies to enquiries were good and prompt. Unable to comment on whether repackaging of whisky bottles was good or not. This is because the first packaging done by the seller was already good enough.
faisal alhamdan
27 June 2021
FedEx International Economy
FA
Shipping price was high
Amanda Stahlbaum
26 June 2021
UPS Express Saver
AS
Amazing! Will use again!
Verified Customer
26 June 2021
DHL Express Worldwide
VC
Everything as promised. Upfront and transparent.
El hachmi Mjeoul
26 June 2021
DHL Express Worldwide
EHM
A quick respond from customer service they resolve problem fast
Definitely I'll use there service again.
Definitely I'll use there service again.
Verified Customer
26 June 2021
DHL Express Worldwide
VC
カスタマーサービスが素晴らしく、チャットでの質問に1時間以内に、詳細に答えてくれる。転送サービスも当然迅速です。配送会社・プランについて複数の選択肢があることも素晴らしい。最近配送料が高騰する中、tip transなど他社との価格差がなくなっているため、貴社がベストな選択である。
Verified Customer
26 June 2021
DHL Economy Select
VC
legit site. Fast and good communication. Have reshipped lot of times with no issues. Only one time they lost 1 package by accident but after proving my purchase they refunded me. Excellent
M!ka
25 June 2021
DHL Economy Select
M
Forwarding worked well. Well informes and quick action with good tracking. Again recommended!
Verified Customer
25 June 2021
DHL Economy Select
VC
E' stata sbagliata la documentazione e quindi ho avuto molti problemi in dogana, sino alla scelta triste di dover distruggere il pacco, quasi 100 euro di danni
Hi,
Many thanks for your feedback.
I'm sorry to hear that there has been a problem with your shipment, I see the shipment has now been returned to us rather than being destroyed.
There have been alot of changes over the past 6 months due to brexit and Italian customs are very strict however please be assured that we will do our very best to resolve this situation for you.
I will contact you personally shortly and she how we can help.
Kind regards
Tracy.
Many thanks for your feedback.
I'm sorry to hear that there has been a problem with your shipment, I see the shipment has now been returned to us rather than being destroyed.
There have been alot of changes over the past 6 months due to brexit and Italian customs are very strict however please be assured that we will do our very best to resolve this situation for you.
I will contact you personally shortly and she how we can help.
Kind regards
Tracy.
Christian Dietrich
25 June 2021
DHL Economy Select
CD
Fast and easy! Ordered whisky from UK to GER
Verified Customer
25 June 2021
DHL Express Worldwide
VC
I was incredibly skeptical of re-shipping services, none of them really seemed promising, trustworthy, and some never announced closure when they wen’t out of business, essentially dead-ending your shipment(s.) Then I came across Foward2Me, and decided that the website and the reviews seemed to be authentic and legitimate. I ordered one pair of Adidas trainers from Adidas UK, and within the week they arrived at F2M, and I was promptly notified that my order was ready to ship to the US. (F2M will hold tour orders free of charge up to 30 days.) Thanks to excellent handling on DHL’s part, I had my “test order” the following week. FFWD almost a month and Adidas is running LARGE Summer sales, the trainers I’ve had my eye on are included. I decide to snag the four pairs and send them to F2M for another go. I actually used the package holding service in order to space out spending on the sale and international shipping rates. I okay the shipment and pay on Sunday evening, and Monday morning I receive shipment notification from F2M. DHL scoops my order up that evening, and it’s on it’s way out of the UK on Tuesday. Wednesday the parcel arrives in Ohio, and by early Thursday morning it has arrived in Austin Texas for delivery. By Thursday afternoon at 3pm, I am holding my package. Manchester to Texas in two days. WOW. I am absolutely blown away at the service of Forward2Me AND DHL. Ship with confidence everyone. This is a legitimate business, and they are eager to get your goods to you.
Verified Customer
25 June 2021
DHL Express Worldwide
VC
The service is very efficient and convenient. It would be great to have more insight into the analysis and repacking process, especially the dimensional weight at start with pricing, and the dimensional weight at the end of the process to see how much is saved with the service. At the end one must decide the shipment methods without visibility to any of this. It could be more user-centric. But overall, as a service, being able to obtain essential goods I cannot otherwise obtain in a country where they are not available, it meets the requirement without undue complication.
Hi,
Many thanks for your feedback.
I'm pleased to hear that you are happy with the service and take on board your comments about the repack service. forward2me are always looking to improve the experience for the customer and will certainly look at your suggestions.
Thank you for your support so far and we look forward to helping you ship again soon.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you are happy with the service and take on board your comments about the repack service. forward2me are always looking to improve the experience for the customer and will certainly look at your suggestions.
Thank you for your support so far and we look forward to helping you ship again soon.
Kind regards,
Tracy.
Daniel Herrera
25 June 2021
UPS Express Saver
DH
This service is totally legit. At first I was worried but after receiving two different products only available in the U.K. at lightning speed…I am so glad this service exists!!! Thanks you guys!
Verified Customer
24 June 2021
FedEx International Priority
VC
Speedy service, package always arrive in good condition