Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
19 July 2021
DHL Express Worldwide
VC
No issues, was shipped within the day I paid. Shipping was a little pricey but tolerable. Will use the service again if needed.
James Fraser
19 July 2021
DHL Express Worldwide
JF
Always outstanding. Excellent customer service and response time; even for overseas customers.
Abderahim
19 July 2021
DHL Express Worldwide
A
Easy and simple to use
got an email when my product arrived and with a click it got shipped to me and arrived in 3 days
got an email when my product arrived and with a click it got shipped to me and arrived in 3 days
Mana Muneef
19 July 2021
FedEx International Economy
MM
Excellent service, I recommend it to anyone who wants to send parcels abroad at an affordable price.
Verified Customer
18 July 2021
DHL Express Worldwide
VC
so far so good just a bit too expensive
Chris R
18 July 2021
DHL Express Worldwide
CR
This service is absolutely amazing. I was able to make purchases of parts for my classic German car that were not to be had anywhere else in North America. This service forwarded my packages from Europe and did so with amazing speed.
Verified Customer
17 July 2021
UPS Standard Single
VC
Transport took quite a long time. Also, customs payments were high, and it took a long time to arrive after the customs payment.
Brent
17 July 2021
TNT Economy Express
B
always willing to assist where possible.
Michael Lopez Chacon
17 July 2021
DHL Express Worldwide
MLC
Increible!!! Ultra Rapido aun buen precio, duro 1 dia de japon a US, y gracias a ello, obtuve un producto que de otra manera me hubiera costado conseguir. GRACIAS.
Jóhann Björn Jóhannsson
17 July 2021
DHL Express Worldwide
JBJ
Fast delivery highly recommended
Norah Alshehri
17 July 2021
DHL Express Worldwide
NA
Thanks for the fast shipping
Verified Customer
17 July 2021
DHL Express Worldwide
VC
Honestly will use again if I need to, the service was phenomenal!
Khaled Nasr
16 July 2021
FedEx International Economy
KN
Excellent Service !
Verified Customer
16 July 2021
DHL Express Worldwide
VC
Its a great service , fast and accurate. Glad i found forward2me, and there’s no stress anymore for packages. Really happy with the service!
Verified Customer
16 July 2021
DHL Express Worldwide
VC
NEED TO BE IMPROVED , VERY EXPENSIVE
Hi,
Many thanks for updating your feedback, I'm pleased the issue was resolved however if you have any further queries regarding your shipment or our service please contact our customer service team at info@forward2me.com.
Kind regards,
Tracy.
Many thanks for updating your feedback, I'm pleased the issue was resolved however if you have any further queries regarding your shipment or our service please contact our customer service team at info@forward2me.com.
Kind regards,
Tracy.
Aimen Al Derwish
16 July 2021
FedEx International Economy
AAD
Start to be expensive.. No discount.. Not that professional packaging....
Hi,
Many thanks for your feedback.
I'm sorry to hear that your package wasn't repacked to our usual standard, if you are able to send over some photographs of the packaging we can report this to our warehouse manager who will investigate why the packaging wasn't up to standard. Our customer email is info@forward2me.com.
With regards to shipping due to the current pandemice situation many of the budget services have been withdrawn, these type of services usually use space on passenger aircraft. Seeing that people aren't moving around the world in the same way as pre-pandemic times space on these aircrafts are limited.
However we are currently working with our couriers to add some new budget services and hope to have these services up and running in the next few months.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that your package wasn't repacked to our usual standard, if you are able to send over some photographs of the packaging we can report this to our warehouse manager who will investigate why the packaging wasn't up to standard. Our customer email is info@forward2me.com.
With regards to shipping due to the current pandemice situation many of the budget services have been withdrawn, these type of services usually use space on passenger aircraft. Seeing that people aren't moving around the world in the same way as pre-pandemic times space on these aircrafts are limited.
However we are currently working with our couriers to add some new budget services and hope to have these services up and running in the next few months.
Kind regards,
Tracy.
Verified Customer
16 July 2021
UPS Express Saver
VC
Amazing service. We wanted this one piece of furniture I literally only found in the UK (we live in California), so forward2me bought it and forwarded it over to me in days. Will definitely be back!
Mithle Cannavo
15 July 2021
FedEx International Economy
MC
I received all my orders in good time..
Lars Vieten
14 July 2021
DHL Economy Select
LV
Perfect service, no complaints at all.
Verified Customer
14 July 2021
DHL Economy Select
VC
Very good and fast help
Verified Customer
13 July 2021
DHL Express Worldwide
VC
The UK customer service had been helpful, but I am still awaiting updates from the Japan team regarding my return packages for 2 weeks already.
Hi,
Many thanks for your feedback.
I'm pleased to hear that you are happy with the UK customer service however there is a delay in the response from our Japan colleagues.
I have chased up on this for you and hopefully we should receive a reply soon.
Please accept my sincere apologies for the delay.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you are happy with the UK customer service however there is a delay in the response from our Japan colleagues.
I have chased up on this for you and hopefully we should receive a reply soon.
Please accept my sincere apologies for the delay.
Kind regards,
Tracy.
Verified Customer
13 July 2021
DHL Express Worldwide
VC
Los envíos son muy rápidos pero las tarifas después de 30 días son caras.
HI,
Many thanks for your feedback.
I'm pleased to hear that you are happy with the speed that your shipments are received however you find the costs for storage over 30 days expensive.
Due to the volume of parcels we receive for our customers each day we need to keep the parcels flowing through our warehouse. We understand that customer look to purchase multiple items and ship them together to make shipping cost effective, this is the reason why we offer the 30 day free storage period.
We do base our service on shipping rather than storage so encourage our customers to ship goods within the 30 day free storage period.
I hope this helps explain why we have to charge for storage after the 30 day period however if you have any further questions please don't hesitate to get in touch with our Customer Service team and they will be happy to advise you further.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you are happy with the speed that your shipments are received however you find the costs for storage over 30 days expensive.
Due to the volume of parcels we receive for our customers each day we need to keep the parcels flowing through our warehouse. We understand that customer look to purchase multiple items and ship them together to make shipping cost effective, this is the reason why we offer the 30 day free storage period.
We do base our service on shipping rather than storage so encourage our customers to ship goods within the 30 day free storage period.
I hope this helps explain why we have to charge for storage after the 30 day period however if you have any further questions please don't hesitate to get in touch with our Customer Service team and they will be happy to advise you further.
Kind regards,
Tracy.
Edwin Rodriguez
13 July 2021
DHL Express Worldwide
ER
Quick reliable service
Verified Customer
13 July 2021
DHL Express Worldwide
VC
Amazing service, everything was great, but the price was just a bit too much. I shipped an Xbox controller and it cost $75 to ship it. If they had a cheaper option that took longer, it would be perfect.
Hi,
Many thanks for your review.
I'm pleased to hear that you are happy with the service forward2me offer however you would like to see more budget options for shipping smaller items.
It has been a difficult year in shipping due to the CV19 pandemic, due to the lack of passenger flights freight space on aircraft has been premium. This has meant that many of the budget services are no longer viable and have been removed from our offering.
Now the world is returning to a more normal level and travelling hopefully will resume soon, more budget options should become available again and we are in the process of increasing our offering in this area. These services should be showing on our site in the next couple of months.
I hope this helps going forward however if you require assistance at any time please feel free to contact our customer service team and they will be very happy to assist you.
Kind regards,
Tracy.
Many thanks for your review.
I'm pleased to hear that you are happy with the service forward2me offer however you would like to see more budget options for shipping smaller items.
It has been a difficult year in shipping due to the CV19 pandemic, due to the lack of passenger flights freight space on aircraft has been premium. This has meant that many of the budget services are no longer viable and have been removed from our offering.
Now the world is returning to a more normal level and travelling hopefully will resume soon, more budget options should become available again and we are in the process of increasing our offering in this area. These services should be showing on our site in the next couple of months.
I hope this helps going forward however if you require assistance at any time please feel free to contact our customer service team and they will be very happy to assist you.
Kind regards,
Tracy.
Verified Customer
12 July 2021
DHL Express Worldwide
VC
Fast shipping.... best services
Verified Customer
12 July 2021
FedEx International Economy
VC
Excellent customer service.
Verified Customer
12 July 2021
DHL Express Worldwide
VC
Very quick and efficient!
Nicholas Cooper
12 July 2021
DHL Express Worldwide
NC
Received the product on time and in full. It was easy to set up and I had no problems with my deliveries from Japan. I loved the ability to consolidate shipments and will use it for my next one.
joHn Morgan
11 July 2021
DHL Express Worldwide
JM
Was notified in timely fashion and it shipped promptly
Verified Customer
10 July 2021
TNT Economy Express
VC
Two items from build a bear were missing, but it's the only website I can use to order from england to my country
Verified Customer
10 July 2021
DHL Express Worldwide
VC
Have been using for years. Service is always fast and reliable.
Yahya Bahari
10 July 2021
DHL Express Worldwide
YB
When I received my parcel I paid for DHL this amount I did not know about it and it was not mentioned to the best of my knowledge for this I put 4 star ????
Verified Customer
10 July 2021
DHL Express Worldwide
VC
While the price was high, which was to be expected since it was such a long distance, I must say that the packaging and speed was absolutely perfect. Lots of foam, the best fit box, and shipping in under a week directly from Japan.
Verified Customer
09 July 2021
UPS Express Saver
VC
I've tried to make a remailer/reshipper relationship from the UK work a few times before and it's never gone so well and been so efficient.
Verified Customer
09 July 2021
DHL Express Worldwide
VC
The product identification has gotten much better at the UK site. Before, I would have no idea what had even arrived. (High volume shipper, same commodity code, I would just guess based on weight), So that's been helpful!
Colin Anderson
09 July 2021
DHL Express Worldwide
CA
No guidance on the additional duty that would be charged. The carrier then made an error adding 5 days onto delivery. When I asked forward2me to complain they kicked back and said it was due to customs which was not the case. I had to get them to re-read the details before they would raise a complaint again. Original quote to get this shipped was around £35. It ended up costing me £120
Hi,
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the service provided by forward2me. From the communication I can see that although we initially thought the delay was due to customs clearance, DHL in fact confirmed on their second email that this was an operational error on their part.
I believe after our agent contacted DHL they have provided compensation for you and this has already been refunded to your account.
With regards to guidance on additional duty, we do clearly state on our terms of trade that our pricing is quoted for a delivery duty unpaid shipment and all duty and taxes owing will be calculated on import of the goods to the receivers country according to their local laws. All import duty and taxes are payable by the receiver on arrival of the goods generally before delivery is made. This is also stated on the commercial invoice on your account which is available to customers when they ship.
When a customer registers with us we do ask them to read the terms of trade so they are aware of what our service offers, before a customer is registered they need to confirm they have read these terms.
I'm sorry if the fees for import were higher than expected, I see the commodity you shipped was alcohol and these type of shipments do tend to have higher import taxes for most countries.
I hope this helps explain your concerns however if you have any further questions please feel free to contact me at info@forward2me.com.
I look forward to hearing from you with confirmation.
Many thanks,
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the service provided by forward2me. From the communication I can see that although we initially thought the delay was due to customs clearance, DHL in fact confirmed on their second email that this was an operational error on their part.
I believe after our agent contacted DHL they have provided compensation for you and this has already been refunded to your account.
With regards to guidance on additional duty, we do clearly state on our terms of trade that our pricing is quoted for a delivery duty unpaid shipment and all duty and taxes owing will be calculated on import of the goods to the receivers country according to their local laws. All import duty and taxes are payable by the receiver on arrival of the goods generally before delivery is made. This is also stated on the commercial invoice on your account which is available to customers when they ship.
When a customer registers with us we do ask them to read the terms of trade so they are aware of what our service offers, before a customer is registered they need to confirm they have read these terms.
I'm sorry if the fees for import were higher than expected, I see the commodity you shipped was alcohol and these type of shipments do tend to have higher import taxes for most countries.
I hope this helps explain your concerns however if you have any further questions please feel free to contact me at info@forward2me.com.
I look forward to hearing from you with confirmation.
Many thanks,
Kind regards,
Tracy.
Panayiotis Savva
09 July 2021
DHL Express Worldwide
PS
very good service
Verified Customer
09 July 2021
FedEx International Economy
VC
Very fast response.
Robert Osman
09 July 2021
FedEx International Priority
RO
Wonderful service, prompt delivery. Couldn't ask for more!
Cris Candelario
09 July 2021
DHL Express Worldwide
CC
Received my shipment ahead of schedule with no issues or damage. I plan on using again if needed.
Jörg
07 July 2021
UPS Standard Single
J
Der Weiterversand inkl. Zusammenfassen von drei Paketen zu einem hat reibungslos funktioniert und der Service hat bei Rückfragen schnell und hilfreich reagiert.
Verified Customer
07 July 2021
DHL Express Worldwide
VC
very efficient, very fast service
Verified Customer
07 July 2021
FedEx International Economy
VC
Care should have been taken when placing the items back into the shipping box and not just dumped in just to fit into the box.
And the shipper which I used FedEx, was really bad. The box came shipped and crushed. Very disappointed with the service.
And the shipper which I used FedEx, was really bad. The box came shipped and crushed. Very disappointed with the service.
Hi,
Many thanks for your feedback.
I'm sorry to hear that your goods have been received and you are unhappy with the way they have been repacked and the package has arrived in a poor state.
In these sort of instances we encourage the customer to report to our customer service team who can then evaluate what happened and how the damage was caused. I don't see that you have been in touch with our customer service team to report this incident.
Please could you send over some photographs showing the damage to info@forward2me.com and we can then assess the situation further?
I hope to hear from you soon.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that your goods have been received and you are unhappy with the way they have been repacked and the package has arrived in a poor state.
In these sort of instances we encourage the customer to report to our customer service team who can then evaluate what happened and how the damage was caused. I don't see that you have been in touch with our customer service team to report this incident.
Please could you send over some photographs showing the damage to info@forward2me.com and we can then assess the situation further?
I hope to hear from you soon.
Kind regards,
Tracy.
Stephen Dempsey
06 July 2021
DHL Express Worldwide
SD
Timely notification on receipt and quick turnaround to re-ship. I will be using again for next forwarding needs.
Verified Customer
06 July 2021
FedEx International Priority
VC
good good good
Verified Customer
06 July 2021
DHL Economy Select
VC
Sehr freundlich und absolut professionell Besser geht es nicht!
Verified Customer
06 July 2021
DHL Economy Select
VC
They resolved a complicated situation for me, related to some differences between countries' regulations and types of packaging.
Verified Customer
06 July 2021
DHL Express Worldwide
VC
Very efficient!
Mohamad Nizam Miswat
06 July 2021
TNT Express Non-Docs
MNM
Thank you Alex for packing my item at very fully maximized package..
joey requejo
06 July 2021
DHL Express Worldwide
JR
Excellent experience! Extremely fast shipping and great packaging. Looking forward to doing more business!