Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Carly F
03 October 2024
DHL Express Worldwide
CF
Made the entire process so easy! Would definitely use again.
Many thanks for the 5 star review. 😊
Shelley C
01 October 2024
DHL Express Worldwide
SC
The wrapped 5 glass perfume bottles together, threw in he boxes they came in away I guess. They should put them back in box to keep them from getting busted
Shane D
01 October 2024
FedEx International Economy
SD
When asking questions about my order/s I always make myself very clear about what I am asking but the person seems to fail in understanding basic requests but we get there in the end. And as far as Fedex is concerned I understand why they are so cheap. Their way in which they deliver items that arrive all at once is in 3 separate days (the last time they didn't deliver on the day they claimed no one was home when they delivered another parcel in the day), madness! Anyway after I did all the ground work I eventually got them no thanks to FedEx…
Attallah A
01 October 2024
DHL Express Worldwide
AA
I am happy to be a customer of your wonderful company
Thomas F
01 October 2024
UPS Standard Single
TF
Easy to get hands on great things formerly not available.
G F
27 September 2024
DHL Express Worldwide
GF
The repacking was done well, the box was not oversized. Worked really well. The whole process was very fast.
The only critique is maybe offer some more breakdown information on the international addresses. Sometimes I am not sure if a piece of information is a county, district, prefecture. So far I've been able to get it right in businesses shipping forms, but it does cause some uncertainties.
The only critique is maybe offer some more breakdown information on the international addresses. Sometimes I am not sure if a piece of information is a county, district, prefecture. So far I've been able to get it right in businesses shipping forms, but it does cause some uncertainties.
Seif Ben
26 September 2024
UPS Express Saver
SB
Very goood service as usual
Many thanks for the 5 star review. 😊
Al K
26 September 2024
FedEx International Economy
AK
Very good experience. Customer service replies really quickly. Shipping cost are reasonable.
Dora M
26 September 2024
UPS Standard Single
DM
Everything went fluently, package received fast and fine. It was Germany now but US went the same. Recommended.
Vignesh g
26 September 2024
DHL Express Worldwide
VG
Communication was quick and really helpful! The person understood my issue and solved it within minutes.
Joe Blow
25 September 2024
UPS Express Saver
JB
Forward2me made it easy for the Ebay seller to ship the item and easy for me to receive it, at a reasonable price. Thank you !
Many thanks for the 5 star review. 😊
Joseph k
25 September 2024
FedEx International Economy
JK
They responded back with any questions i had quick and I'm very happy with the service I have received they haven't let me down yet. They also worked with me with the shipping price because I have a lot packages coming to me also I am very satisfied even though they probably hate me with all my questions and bugging them laugh out loud
John Arnold
24 September 2024
DHL Express Worldwide
JA
Amazing. Great company.
Yevhenii Vaskivskyi
24 September 2024
UPS Standard Single
YV
A good choice for international shipment
Thanks for the 5 star review :)
Kathleen K
23 September 2024
DHL Express Worldwide
KK
Recent delivery very well repacked and arrived quickly.
Olaf Kapinski
22 September 2024
UPS Standard Single
OK
Terrible service, complete scam. Lost my stuff and force me to send images of what didn't arrive.
Big mouth Website, no execution in the backend.
Never again, what a waste of time and money
Big mouth Website, no execution in the backend.
Never again, what a waste of time and money
Hi Olaf,
Thanks for the feedback.
We are confident that we have not scammed you or mishandled your package items in any way.
You are searching for a package that never arrived at our warehouse. We investigated the DHL Paket racking number and found that it was out for delivery on Saturday, but our warehouse in Germany is closed on weekends. As a result, the parcel was returned to the sender.
I understand how upsetting it can be to lose items and feel frustrated with the process. We request photos to determine if the package was tampered with or inspected by customs, as we have encountered situations where couriers may open and inspect packages, potentially resulting in lost items inside.
We are communicating with you via email and clarified that the items were returned to the original sender. You have agreed to request compensation directly from them.
Many thanks,
Forward2me
Thanks for the feedback.
We are confident that we have not scammed you or mishandled your package items in any way.
You are searching for a package that never arrived at our warehouse. We investigated the DHL Paket racking number and found that it was out for delivery on Saturday, but our warehouse in Germany is closed on weekends. As a result, the parcel was returned to the sender.
I understand how upsetting it can be to lose items and feel frustrated with the process. We request photos to determine if the package was tampered with or inspected by customs, as we have encountered situations where couriers may open and inspect packages, potentially resulting in lost items inside.
We are communicating with you via email and clarified that the items were returned to the original sender. You have agreed to request compensation directly from them.
Many thanks,
Forward2me
Ryan Rondon
21 September 2024
DHL Express Worldwide
RR
Very great! Fast delivery packaged well!
Many thanks for the 5 star review. 😊
Diego
21 September 2024
UPS Standard Single
D
Everything went smooth
Many thanks for the 5 star review. 😊
Melvin v
19 September 2024
DHL Economy Select
MV
Unfortunately, I spent a lot of time solving the delivery problem. Customer service agents should be more competent in matters concerning services. I received completely different information regarding the same issue. But in any case, after many days, we finally solved the problem. I am not sure that I will use this delivery service in the future. Unfortunately
Ricardo J
18 September 2024
DHL Express Worldwide
RJ
A+++
Excellent service and price. Very helpful and professional.
Excellent service and price. Very helpful and professional.
Tj S
18 September 2024
UPS Worldwide Expedited
TS
Fast, easy and great communication. Website is self explanatory and will use again in the future.
Andrey K
18 September 2024
UPS Worldwide Expedited
AK
It was great!
I love service, there were not any issues, on time, i was informed about each step
I recommend the service and definitely will use it again
I love service, there were not any issues, on time, i was informed about each step
I recommend the service and definitely will use it again
Venizelos Iakovidis
17 September 2024
UPS Standard Single
VI
Everything is fast and smooth as always
Many thanks for the 5 star review. 😊
SK
17 September 2024
DHL Express Worldwide
S
Fast and reliable service
Many thanks for the 5 star review. 😊
Carmel B
16 September 2024
DHL Express Worldwide
CB
I would like to thank Joyce for her assistance with reference to my package received at Forward2me, USA warehouse. For recovering my customs duty money paid which went missing. Also thanks Joyce for doing all this in a short time.
Oldrich K
16 September 2024
UPS Standard Single
OK
Everything went well. Good communication and speed of delivery of goods to the address.
David B
11 September 2024
UPS Standard Single
DB
This is the second time I have used Forward2Me and both times I have had a great experience.
Edward Nazario
10 September 2024
DHL Express Worldwide
EN
Fast, no hassles.
Mackelia W
10 September 2024
DHL Express Worldwide
MW
This was my first time shipping with Forward2Me, and they sure won my heart! I was really impressed with the delivery time. I would definitely recommend.
Yee A
10 September 2024
DHL Express Worldwide
YA
Very happy with the overall handling of the package and service.
Clayton F
09 September 2024
FedEx International Economy
CF
Once again Forward2Me exceeds customer expectations in every way!
Any concerns or questions I had with my packages were dealt with in a pleasant manner and cannot find fault anywhere really. 10/10
Any concerns or questions I had with my packages were dealt with in a pleasant manner and cannot find fault anywhere really. 10/10
Michael G
09 September 2024
DHL Express Worldwide
MG
Excellent, speedy. A little confusing at first to understand what options to select. But after that it was amazing experiance.
Johannes
06 September 2024
DHL Express Worldwide
J
Offers only one delivery Option to destination outside UK and repacking Consumes a couple of days. DHL delivery was ridiculously expensive with 77€!
Thanks for the feedback Johannes.
From the UK to Germany we currently have 9 different shipping options from companies including DPD, UPS, FedEx and DHL. Each of these services has restrictions on what you can ship, including things like limits on value, size or weight, or the type of goods.
Unfortunately your shipment contained a type of Dangerous Goods. From your perspective that might not make sense as you were only shipping hair care products. We don't make these rules but we are forced to work within them. At forward2me we are fully qualified to ship dangerous goods from all of our locations but many courier services don't allow dangerous goods on their networks owing to the additional burden of special packaging, special handling and additional paperwork. This is why you only see one shipping option - that is the only option currently available to us for that type of goods from the UK to Germany.
I agree with you, the shipping price is high. Unfortunately this is outside our control. The cheaper services have the most restrictions - including not allowing Dangerous Good - that is how they keep their costs low. In addition to being limited to more premium services, substantial additional fees are applied for handling dangerous goods. At forward2me we do not charge anything extra, we just pass those fees straight through from the courier.
This is a frustrating situation even for forward2me but I would like to reassure you that we are continually pressing the couriers to reduce these fees and we are working hard to provide more shipping options in every type of situation.
I do hope you find these details useful and if you wish to discuss further please contact our customer team.
Lee Butler
CEO
From the UK to Germany we currently have 9 different shipping options from companies including DPD, UPS, FedEx and DHL. Each of these services has restrictions on what you can ship, including things like limits on value, size or weight, or the type of goods.
Unfortunately your shipment contained a type of Dangerous Goods. From your perspective that might not make sense as you were only shipping hair care products. We don't make these rules but we are forced to work within them. At forward2me we are fully qualified to ship dangerous goods from all of our locations but many courier services don't allow dangerous goods on their networks owing to the additional burden of special packaging, special handling and additional paperwork. This is why you only see one shipping option - that is the only option currently available to us for that type of goods from the UK to Germany.
I agree with you, the shipping price is high. Unfortunately this is outside our control. The cheaper services have the most restrictions - including not allowing Dangerous Good - that is how they keep their costs low. In addition to being limited to more premium services, substantial additional fees are applied for handling dangerous goods. At forward2me we do not charge anything extra, we just pass those fees straight through from the courier.
This is a frustrating situation even for forward2me but I would like to reassure you that we are continually pressing the couriers to reduce these fees and we are working hard to provide more shipping options in every type of situation.
I do hope you find these details useful and if you wish to discuss further please contact our customer team.
Lee Butler
CEO
customer
06 September 2024
UPS Express Saver
C
I’ve been choosing you guys for two years and will continue to do so! Trustworthy and fast forward!
Alina B
06 September 2024
DHL Economy Select
AB
A mostly convenient experience. Only drawback was that they didn't supply DHL with the fact that VAT had already been paid.
GW
06 September 2024
DHL Economy Select
G
I recently purchased an item from eBay that didn’t offer delivery to my country, so I started looking for freight forwarders online. After reading positive reviews on Trustpilot, I decided to try forward2me, and I’m glad I did! The process was incredibly smooth—after using the UK address provided by forward2me, my item was delivered to them and then forwarded to my country without any issues. The platform is easy to navigate, and I appreciated how streamlined everything was, from the initial purchase to the final delivery. The best part is the timely notifications at every step, ensuring I was always informed about what to do next. My shipment arrived on time, just as promised. Highly recommended!
Shaun S
05 September 2024
DHL Express Worldwide
SS
I've shipped from multiple countries around the world and have purchased from many online stores in the UK, all of which were less than a third of the cost. When payment was due after being made to pay for repackaging (which was actually very good) the price went up over 20% which was already high. They also charged me for multiple items instead of one, after notifying them about this they said they would change that which the did back to single item but price remained the same.
I will never use them again and recommend you don't either
I will never use them again and recommend you don't either
Hi Shaun,
Thank you for taking the time to share your feedback.
We understand your concerns regarding shipping costs. Since you're shipping perfumes or fragrances, there are additional surcharges applied by DHL. These products are classified as dangerous goods due to their chemical composition, often containing flammable ingredients like alcohol. To ensure safe transportation, strict regulations are in place, and surcharges are applied when shipping such items with DHL. For more details, you can check the list of surcharges on the DHL website http://www.dhl.co.uk/en/express/shipping/shipping_advice/surcharges.html.
Since you're shipping to Australia, we also need to charge the 10% GST (Goods and Services Tax). This applies to all goods valued at $1000 AUD or less, as well as on the shipping service itself. For goods over $1000, GST is charged upon import. If you're a registered Australian business with GST approval, you can add your account details to your Forward2me profile to avoid being charged for GST on shipping.
We hope this clears things up!
Many thanks,
Forward2me
Thank you for taking the time to share your feedback.
We understand your concerns regarding shipping costs. Since you're shipping perfumes or fragrances, there are additional surcharges applied by DHL. These products are classified as dangerous goods due to their chemical composition, often containing flammable ingredients like alcohol. To ensure safe transportation, strict regulations are in place, and surcharges are applied when shipping such items with DHL. For more details, you can check the list of surcharges on the DHL website http://www.dhl.co.uk/en/express/shipping/shipping_advice/surcharges.html.
Since you're shipping to Australia, we also need to charge the 10% GST (Goods and Services Tax). This applies to all goods valued at $1000 AUD or less, as well as on the shipping service itself. For goods over $1000, GST is charged upon import. If you're a registered Australian business with GST approval, you can add your account details to your Forward2me profile to avoid being charged for GST on shipping.
We hope this clears things up!
Many thanks,
Forward2me
Petr H
31 August 2024
UPS Standard Single
PH
I had to pay the delivery on your website. And I had to pay while it arrived
Christian L
30 August 2024
DHL Express Worldwide
CL
The best service and very fast shipping. Never any trubbel and delivers very good value and service.
Andrew B
28 August 2024
UPS Standard Single
AB
The process worked ordering the item and it was delivered to my Forward2Me address in Germany.
I chose UPS as the courier as they said it would be delivered to my address in England in 3-5 working days. It actually took double that time. It seemed to spend a week in Poland.
I cannot hold Forward2Me responsible for the delay.
I chose UPS as the courier as they said it would be delivered to my address in England in 3-5 working days. It actually took double that time. It seemed to spend a week in Poland.
I cannot hold Forward2Me responsible for the delay.
Chantel M
28 August 2024
DHL Express Worldwide
CM
Now Shop and Ship is no longer working in Bahrain. This forward2me was suggested as another option. It was excellent and quick. Would recommend.
Mikhail F
26 August 2024
UPS Standard Single
MF
Shipping princes are the best. And the possibility to upload invoices with the parcel makes customns clearing automatic, witthout other communication with customs office.
Jake
24 March 2024
DHL Express Worldwide
J
Second time using the service. Quick and simple. Would recommend!
Many thanks for the 5 star review!
Anonymous
24 March 2024
DHL Express Worldwide
A
32 days of my package held at DHL at departure country and DHL refusdd to ship my package , DHL being a racist and unprofessional company,saying my name “raised a security alert” because my name is Mohammad. Very bad and racist DHL Poland, i will never recommend working with them again. Fortunately forward2me agent “ Regilyn” helped me recover my package and even reshipped my package free of charge. And was very kind and nice and respectful to me. I highly recommend.
Hi Angel,
Thanks for the feedback.
I'm sorry to hear about the delay you're experiencing with your package at DHL.
We have determined that the reason for the delay is due to the detention of the shipment. Unfortunately, this is a situation that is beyond the control of both DHL and Forward2me.
I understand how frustrating this must be for you.
We believe we are now in touch to you.
Many thanks,
Forward2me
Thanks for the feedback.
I'm sorry to hear about the delay you're experiencing with your package at DHL.
We have determined that the reason for the delay is due to the detention of the shipment. Unfortunately, this is a situation that is beyond the control of both DHL and Forward2me.
I understand how frustrating this must be for you.
We believe we are now in touch to you.
Many thanks,
Forward2me
Mikros Xristoulis
21 March 2024
UPS Standard Single
MX
great services
Hi Mikros,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
Abdul A.
21 March 2024
DHL Express Worldwide
AA
product description was wrong.
Hi Abdul,
Thanks for the feedback.
We sincerely apologize for any inconvenience this may have caused you.
If products descriptions, were added wrong, I would advised to add purchase invoice going forward.
If you are expecting an incoming parcel, it would greatly assist us in ensuring accurate descriptions for each package by uploading the purchase invoices or order summaries associated with them. This allows us to process your parcels efficiently and accurately. Here's how you can do it:
Log in to your account.
Navigate to your Warehouse address.
Select the "Incoming Package" option.
Upload the invoice or order summary corresponding to the parcel.
Additionally, I want to bring to your attention that some of the items you are shipping contain batteries and are classified as dangerous goods when shipped. It is essential to adhere to safety regulations when handling such items to ensure the safety of our personnel and the integrity of the shipment.
If you have any questions or concerns regarding the uploading of invoices or the shipping of items containing batteries, please do not hesitate to reach out to us. We are here to assist you.
Many thanks,
Forward2me
Thanks for the feedback.
We sincerely apologize for any inconvenience this may have caused you.
If products descriptions, were added wrong, I would advised to add purchase invoice going forward.
If you are expecting an incoming parcel, it would greatly assist us in ensuring accurate descriptions for each package by uploading the purchase invoices or order summaries associated with them. This allows us to process your parcels efficiently and accurately. Here's how you can do it:
Log in to your account.
Navigate to your Warehouse address.
Select the "Incoming Package" option.
Upload the invoice or order summary corresponding to the parcel.
Additionally, I want to bring to your attention that some of the items you are shipping contain batteries and are classified as dangerous goods when shipped. It is essential to adhere to safety regulations when handling such items to ensure the safety of our personnel and the integrity of the shipment.
If you have any questions or concerns regarding the uploading of invoices or the shipping of items containing batteries, please do not hesitate to reach out to us. We are here to assist you.
Many thanks,
Forward2me
Wahbi BOUJARRA
21 March 2024
FedEx International Economy
WB
Fast and efficient service. Exceeded my expectations!
Hi Wahbi,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
Greg Jenkins
15 March 2024
DHL Express Worldwide
GJ
Always fast
Thanks for the 5 star review!
Jenn Rodriguez
15 March 2024
DHL Express Worldwide
JR
I’ve used forward to me about 5 times now and each experience has been nothing short of amazing. Stumbling across this company has been a blessing and I cannot stop raving about them to my friends. The service is quick and efficient, their customer service is some of the best I’ve encountered. I presently use their service to purchase goods from the UK but can’t wait to get an address in Japan as well!!! Thank you to everyone in the UK facility, each of the deliveries I receive are packed beautifully, looking forward to many, many more purchases
Hi Jenn,
Thanks for the 5 star review.
We also have warehouse address location at Japan.
Please note that this information is readily available on your profile tab under "Warehouse Addresses" for your convenience.
Should you have any questions or require further assistance, please do not hesitate to reach out to us. We are always here to help.
Many thanks,
Forward2me
Thanks for the 5 star review.
We also have warehouse address location at Japan.
Please note that this information is readily available on your profile tab under "Warehouse Addresses" for your convenience.
Should you have any questions or require further assistance, please do not hesitate to reach out to us. We are always here to help.
Many thanks,
Forward2me
K. B
30 October 2023
DPD Classic
KB
Excellent customer service, fast delivery, fair prices. I will surely use your service again in the future. Highly recommended.