Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
30 July 2021
DHL Domestic Express
VC
Hi,
Many thanks for your feedback.
I'm sorry to hear that you are having issues seeing the DHL for shipping to your country, I have looked at this and can see that you are correct DHL do offer a service. I can see that the problem is with the address entered on your account, DHL are not recognising the way you have entered the city name. I have changed the details on your account and you should now see the DHL option next time you ship.
For the nicotine products, it is correct that we do not ship tobacco and some tobacco related products, this is based on information provided by our couriers and determined by country. This information is shown on our terms of trade. I'm sorry if you feel we haven't provided this service you expected, if you would like to email our customer services team providing a link to the product you are looking to ship they will check this product with our couriers and confirm if we are able to ship the goods before you make the purchase.
I hope this helps going forward however please contact our customer service team if you have any further issues and we will do our very best to assist you.
Kind regards,,
Tracy
Many thanks for your feedback.
I'm sorry to hear that you are having issues seeing the DHL for shipping to your country, I have looked at this and can see that you are correct DHL do offer a service. I can see that the problem is with the address entered on your account, DHL are not recognising the way you have entered the city name. I have changed the details on your account and you should now see the DHL option next time you ship.
For the nicotine products, it is correct that we do not ship tobacco and some tobacco related products, this is based on information provided by our couriers and determined by country. This information is shown on our terms of trade. I'm sorry if you feel we haven't provided this service you expected, if you would like to email our customer services team providing a link to the product you are looking to ship they will check this product with our couriers and confirm if we are able to ship the goods before you make the purchase.
I hope this helps going forward however please contact our customer service team if you have any further issues and we will do our very best to assist you.
Kind regards,,
Tracy
Verified Customer
30 July 2021
FedEx International Priority
VC
very efficient. Paying was simple and delivery arrived on the day quoted. Will continue to use forward2me. Excellent service.
Dominik
30 July 2021
DHL Economy Select
D
Worked without any problems
Verified Customer
30 July 2021
FedEx International Economy
VC
good communication and quick, but when a customer queries the package contents and asks for photos dont be greedy and ask for £2 per item to be photographed
HI,
Many thanks for your feedback.
We appreciate your comments and will take them on board. At present we don't have the facility to take photographs as parcels arrive so when a customer asks for a photograph after the goods have been stored this does take a little time to locate the parcel, open this up and take the photo before storing again. This is why we currently add the extra charge to cover the time involved.
We are working to be able to take photographs of the exterior of the box on arrival and provide these to customers, eventually we are also looking to provide a photograph of the internal contents for our customers.
I hope this will help going forward.
Kind regards,
Tracy.
Many thanks for your feedback.
We appreciate your comments and will take them on board. At present we don't have the facility to take photographs as parcels arrive so when a customer asks for a photograph after the goods have been stored this does take a little time to locate the parcel, open this up and take the photo before storing again. This is why we currently add the extra charge to cover the time involved.
We are working to be able to take photographs of the exterior of the box on arrival and provide these to customers, eventually we are also looking to provide a photograph of the internal contents for our customers.
I hope this will help going forward.
Kind regards,
Tracy.
Verified Customer
30 July 2021
DHL Express Worldwide
VC
LOVED IT! Would def use it again:)
Verified Customer
30 July 2021
DHL Express Worldwide
VC
Bit more expensive than i thought, other than that fast service and good
HI,
Many thanks for taking time to provide your feedback.
I'm pleased to hear that you are overall happy with the service however you found the cost of shipping a bit more expensive than expected.
Its been a difficult year, many budget services have been removed from our offering as they have not been commercially viable due to lack of passenger flights which many budget operators use. Also almost all couriers have added a surcharge to help them cover the extra costs of dealing with the pandemic.
We are hoping we are through the worst and with an increase of passenger flights the budget services may be viable again soon and we can offer some more cost effective options for small lower value goods.
Shipping prices are also based on the amount of space the shipment takes up, this is called the volumetric weight. However when the actual weight is higher than the volumetric weight, the shipping fees would be charged on the actual weight.
I see that on your shipment the volumetric weight was higher and that you didn't take advantage of our combine and repack service. We offer a combine and repack service where our processors assess how your goods are packed and reduce the overall size where possible. This ensures that you obtain the maximum value for shipping and may be something you consider when you ship again. The option should be available from your inbox.
I hope this all helps and please feel free to contact our Customer Service team if you have any other questions.
Kind regards
Tracy.
Many thanks for taking time to provide your feedback.
I'm pleased to hear that you are overall happy with the service however you found the cost of shipping a bit more expensive than expected.
Its been a difficult year, many budget services have been removed from our offering as they have not been commercially viable due to lack of passenger flights which many budget operators use. Also almost all couriers have added a surcharge to help them cover the extra costs of dealing with the pandemic.
We are hoping we are through the worst and with an increase of passenger flights the budget services may be viable again soon and we can offer some more cost effective options for small lower value goods.
Shipping prices are also based on the amount of space the shipment takes up, this is called the volumetric weight. However when the actual weight is higher than the volumetric weight, the shipping fees would be charged on the actual weight.
I see that on your shipment the volumetric weight was higher and that you didn't take advantage of our combine and repack service. We offer a combine and repack service where our processors assess how your goods are packed and reduce the overall size where possible. This ensures that you obtain the maximum value for shipping and may be something you consider when you ship again. The option should be available from your inbox.
I hope this all helps and please feel free to contact our Customer Service team if you have any other questions.
Kind regards
Tracy.
Verified Customer
29 July 2021
DHL Express Worldwide
VC
Parcel consolidation service is not up to acceptable standards. They don’t use boxes, they just wrap your items in plastic and slap on a delivery label. If you are ordering anything that needs to be handled with care, or anything new that you would like receive in new condition, do not select the consolidation option.
I consolidated 3 new vinyl record albums all sealed in shrink wrap. When they arrived, 2 albums had their shrink wrap severely damaged and almost completely torn off. All they needed to do was place some paper or plastic sheets between the albums and packaging and between the albums themselves.
The third album arrived with shrink wrap in perfect condition because it was in a plastic outer sleeve(supplied by the original retailer) by itself.
There are far better parcel forwarding services out there. My advice is don’t bother with forward2me.
I consolidated 3 new vinyl record albums all sealed in shrink wrap. When they arrived, 2 albums had their shrink wrap severely damaged and almost completely torn off. All they needed to do was place some paper or plastic sheets between the albums and packaging and between the albums themselves.
The third album arrived with shrink wrap in perfect condition because it was in a plastic outer sleeve(supplied by the original retailer) by itself.
There are far better parcel forwarding services out there. My advice is don’t bother with forward2me.
Hi,
Many thanks for your feedback.
I'm really sorry to hear that your goods have not been repacked to our usual standard, I see that you have not reported this damage to our Customer Service team so we haven't had a chance to investigate this for you fully.
My initial findings are that a new employee has repacked your goods and looking at your comments I believe further training is required to ensure that goods are packed to our usual standard.
I have asked one of the customer service team to contact you shortly to request some further information so we can look to compensate you for the damage caused.
Please accept my sincere apologies for this situation, this is not our usual standard of repacking, I know this is very disappointing seeing as this is your first shipment with us however I hope we can rectify the situation and give you confidence to use our services again in the future.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm really sorry to hear that your goods have not been repacked to our usual standard, I see that you have not reported this damage to our Customer Service team so we haven't had a chance to investigate this for you fully.
My initial findings are that a new employee has repacked your goods and looking at your comments I believe further training is required to ensure that goods are packed to our usual standard.
I have asked one of the customer service team to contact you shortly to request some further information so we can look to compensate you for the damage caused.
Please accept my sincere apologies for this situation, this is not our usual standard of repacking, I know this is very disappointing seeing as this is your first shipment with us however I hope we can rectify the situation and give you confidence to use our services again in the future.
Kind regards,
Tracy.
Mohammed Alshmasi
29 July 2021
DHL Express Worldwide
MA
Experience that will not be tried again
Shipping is the most expensive
Customer service with no good service
Shipment came and not in my box and I don't Know about it , and just appeared after i place recombine order!!!
Really upset, will not recommend you to my followers
Shipping is the most expensive
Customer service with no good service
Shipment came and not in my box and I don't Know about it , and just appeared after i place recombine order!!!
Really upset, will not recommend you to my followers
Hi Mohammed,
I'm really sorry to hear that you haven't received the expected level of service from our Customer Service team and have emailed you separately to try to rectify the situation.
I hope to hear from you soon.
Many thanks,
Kind regards,
Tracy.
I'm really sorry to hear that you haven't received the expected level of service from our Customer Service team and have emailed you separately to try to rectify the situation.
I hope to hear from you soon.
Many thanks,
Kind regards,
Tracy.
Christina Skeens
28 July 2021
DHL Express Worldwide
CS
Great Service
Jimmy Steen Rasmussen
28 July 2021
DHL Economy Select
JSR
Der er altid hurtig service,
Hurtig behandling.
Og 100% sikker pakning af varen
Hurtig behandling.
Og 100% sikker pakning af varen
Verified Customer
28 July 2021
DHL Express Worldwide
VC
Prompt and reliable service
Verified Customer
28 July 2021
DHL Express Worldwide
VC
Very smooth process.
Verified Customer
28 July 2021
FedEx International Economy
VC
I enjoy your experience with you
Verified Customer
28 July 2021
DHL Express Worldwide
VC
Fast & efficient service
Verified Customer
27 July 2021
FedEx International Economy
VC
i did not receive a package of 5 sneakers and they are drawing things out instead of paying me for the insurance that i purchased. it has been a month and i am getting frustrated. the only reason i gave them 2 versus 1 star is that they have been responsive but my patience is wearing thin as that is why i purchased the insurance and they are doing everything in their power not to pay me out the insurance that i purchased and reimburse me for customs feeds, repackaging fees,
Viviane PEETERS
27 July 2021
DHL Economy Select
VP
Het was mijn eerste kennismaking en samenwerking met deze firma. Hun service was zeer goed : snelle opvolging en goede communicatie met antwoorden op alle gestelde vragen wat voor de klant een geruststelling is. Zou het bij een volgende aankoop zeker opnieuw doen.
Isabella Mogavero
27 July 2021
DHL Express Worldwide
IM
Forward2Me shipping all the way from the United Kingdom actually arrived quicker than any other package I have ever ordered in the United States alone. They did so well. All of my items were safe, secured, and included. My original order bag was unopened and secured. I cannot believe that I did not get scammed and that nothing was stolen, taken, or damaged. Amazing service. If ever needed again, I will be using this service for sure again. My instagram is @isabella.mogavero and my outfit came in the original packaging, undamaged, and so quickly. I will be using this service again when needed. I know, it is expensive and extremely risky and scary to even begin to trust a random company. They gave me an address to use in the UK, and then immediately shipped my package to the United States. I got the package in perfect condition, so quickly, and all secured.
Verified Customer
27 July 2021
UPS Express Saver
VC
It only took a few days for my packages from a UK store to get delivered to me in the United States. Everything was packed and handled without damage. The online tools were easy to use and updated with every change in status. I had a great experience.
Tatiana Semenova
27 July 2021
DHL Express Worldwide
TS
Надежные и пунктуальные. Легко контактировать. Вежливые. Возникающие недоразумения решаются легко.
Shuvam
27 July 2021
DHL Express Worldwide
S
Service was very consistent and trouble-free. Never experienced a single glitch with the website software. Excellent UI.
Mauro Farina
27 July 2021
DHL Express Worldwide
MF
Ho utilizzato il servizio attraverso la sede in Giappone. Informazione di ricevimento merce tempestiva ed invio immediato tramite corriere.
Sono persone veramente professionali e serie.
Sono persone veramente professionali e serie.
Nahla S
27 July 2021
FedEx International Economy
NS
Excellent service. Quick delivery.
Shaun Lemos
27 July 2021
DHL Express Worldwide
SL
They helped quickly and efficiently with a issue I had with updating my profile as well as getting my package out same day. A plus plus
ALI ALSHAMRANI
26 July 2021
FedEx International Economy
AA
Too expensive
HI,
Many thanks for your review.
I'm sorry to hear that you are unhappy with teh price paid for shipping. Shipping costs are generally calculated on the amount of space the item takes up during shipping, this is called the volumetric weight.
I see from your shipment that the actual weight of your goods was very light however the size of the parcel was much larger hence the shipping costs would have been calculated on the volumetric weight not the actual weight.
Many of our customer find that utilising their 30 days free storage period is useful, they then purchase a number of items and ship them together in one shipment to make shipping more cost effective for them.
I hope this could be an option for you going forward to ensure that you obtain the maximum value for our services and the cost of shipping however please feel free to contact our Customer Service team at any time and they will be happy to advise you the best options for shipping.
Kind Regards,
Tracy.
Many thanks for your review.
I'm sorry to hear that you are unhappy with teh price paid for shipping. Shipping costs are generally calculated on the amount of space the item takes up during shipping, this is called the volumetric weight.
I see from your shipment that the actual weight of your goods was very light however the size of the parcel was much larger hence the shipping costs would have been calculated on the volumetric weight not the actual weight.
Many of our customer find that utilising their 30 days free storage period is useful, they then purchase a number of items and ship them together in one shipment to make shipping more cost effective for them.
I hope this could be an option for you going forward to ensure that you obtain the maximum value for our services and the cost of shipping however please feel free to contact our Customer Service team at any time and they will be happy to advise you the best options for shipping.
Kind Regards,
Tracy.
Verified Customer
26 July 2021
FedEx International Priority
VC
Timely service, well packaged
Richard Rochon
26 July 2021
DHL Express Worldwide
RR
On the website page it suggests to bundle all your parcels, I had a few delays with other parcels sent to forward to me so they started charging me for holding packages. When all my packages finally arrived I pressed the combine and ship in one box, but they said it didn’t matter it would be the same price to ship individually.. so I paid them extra for nothing. Oh well live and learn.
HI,
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the way your shipment was handled, shipping fees are usually calculated on the amount of space the shipment takes up, this is called the volumetric weight. It is only when the actual weight is higher than the volumetric weight that the shipping fees are calculated on the dead weight of the parcels.
I see from the total weight of your parcels that the actual weight is higher than the volumetric weight so there would have been no saving on repacking the goods, this would have only increased the amount paid for shipping. Please be assured that we did not charge for repacking your goods although you initially requested this service.
However I have noticed that it may have been more cost effective for you to ship the goods from our main land UK address rather than our Guernsey address. Before shipping to the Guernsey address it is a good idea to add the weight and dimensions of your packages to our pricing calculator to ensure the saving you are making on the vat when shipping to Guernsey outweighs the saving on shipping from our UK mainland address. Due to the location of Guernsey and their infrastructure, only one flight in and out per day, we have very limited shipping options and therefore the cost of shipping can be a little higher than the mainland.
I hope this information helps you going forward however if you are unhappy with anything going forward please contact our Customer Service team at the time and they will be very happy to assist you with the process and guide you to the right direction.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the way your shipment was handled, shipping fees are usually calculated on the amount of space the shipment takes up, this is called the volumetric weight. It is only when the actual weight is higher than the volumetric weight that the shipping fees are calculated on the dead weight of the parcels.
I see from the total weight of your parcels that the actual weight is higher than the volumetric weight so there would have been no saving on repacking the goods, this would have only increased the amount paid for shipping. Please be assured that we did not charge for repacking your goods although you initially requested this service.
However I have noticed that it may have been more cost effective for you to ship the goods from our main land UK address rather than our Guernsey address. Before shipping to the Guernsey address it is a good idea to add the weight and dimensions of your packages to our pricing calculator to ensure the saving you are making on the vat when shipping to Guernsey outweighs the saving on shipping from our UK mainland address. Due to the location of Guernsey and their infrastructure, only one flight in and out per day, we have very limited shipping options and therefore the cost of shipping can be a little higher than the mainland.
I hope this information helps you going forward however if you are unhappy with anything going forward please contact our Customer Service team at the time and they will be very happy to assist you with the process and guide you to the right direction.
Kind regards,
Tracy.
Uwe Kaeding
26 July 2021
DHL Express Worldwide
UK
Delivery was fast but the cost was unbelievably high, and no options for a cheaper, slower delivery
HI,
Many thanks for your feedback.
I'm pleased to hear that you were happy with the time it took to receive your shipment however unhappy with the cost of shipping.
I see that you shipped your parcel from our Guernsey warehouse, the address is located on one of the channel islands that has a limited infrasture with one flight in and out per day therefore we have limited options for shipping. We tend to find the prices from this location due to the limited options is a little more expensive than from our UK mainland address.
The address was initially set up to aid customers who are looking to purchase high value goods from the UK and receive them in Guernsey, many retailers ship goods to Guernsey vat free so this gives the customers a good saving on higher value goods.
However I see that you shipped a very low value item so the saving on vat would be limited and it would have been more cost effective to ship the goods from our UK mainland address where we have more economy services.
I hope this helps explain the difference in the addresses available and what the benefits are. Please feel free to contact our customer service team at any time if you have any doubts to which would be the best address to use and our Customer Service team will be happy to advise you.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you were happy with the time it took to receive your shipment however unhappy with the cost of shipping.
I see that you shipped your parcel from our Guernsey warehouse, the address is located on one of the channel islands that has a limited infrasture with one flight in and out per day therefore we have limited options for shipping. We tend to find the prices from this location due to the limited options is a little more expensive than from our UK mainland address.
The address was initially set up to aid customers who are looking to purchase high value goods from the UK and receive them in Guernsey, many retailers ship goods to Guernsey vat free so this gives the customers a good saving on higher value goods.
However I see that you shipped a very low value item so the saving on vat would be limited and it would have been more cost effective to ship the goods from our UK mainland address where we have more economy services.
I hope this helps explain the difference in the addresses available and what the benefits are. Please feel free to contact our customer service team at any time if you have any doubts to which would be the best address to use and our Customer Service team will be happy to advise you.
Kind regards,
Tracy.
Douglas Williams
26 July 2021
DHL Express Worldwide
DW
Always great experience using this forward shipping service from UK to USA. Excellent communication the whole time, and you are provided with multiple options. Highly Recommend! Used the standard DHL service, item arrived in 3 days from UK to USA.
Eileen Diaz
26 July 2021
DHL Express Worldwide
ED
Excellent, fast, great communication.
Ashley Strout
25 July 2021
DHL Express Worldwide
AS
What impressed me most was the speed - my package arrived at Forward2Me's warehouse at 9:43, was marked "ready to ship" at 9:44, and was shipped out to me at 12:37. It was delivered to me on the east coast of the US the following day. The price was also quite reasonable and it was very clear how to use the service. I highly recommend this service.
Verified Customer
25 July 2021
DHL Express Worldwide
VC
Very easy to use and fast shipping times. Definitely recommend!
Verified Customer
25 July 2021
DHL Express Worldwide
VC
There was initially a mis-categorisation or my shipment that labelled it as a dangerous food which would have required repacking and extra cost. The agent investigated and corrected the classification and everything worked out fine.
Ivan Rosa
25 July 2021
FedEx International Priority
IR
Funciona como o esperado. Qualidade e eficiência. Recomendo
Jean-Pierre Guillou
24 July 2021
DHL Express Worldwide
JG
Excellent service (including repacking) - Well recommended.
Detlef Otten
24 July 2021
UPS Standard Single
DO
Too complicated to navigate!
aaron friadolf
24 July 2021
DHL Economy Select
AF
excellent swift and proffessiona
Verified Customer
23 July 2021
FedEx International Economy
VC
Rather disappointing. On the first attempt the courier could not find the forward2me warehouse, and the shipment was returned to sender, wasting a week. The second attempt was more successful, though shipment from forward2you to me (via Fedex) took longer than I would have expected.
Many thanks for your feedback
I am sorry to hear you have still been experiencing issues with the delivery of your packages to the Germany address but you were satisfied with the support you received by our customer service team.
Unfortunately we have no control for packages being returned to the original sender for failed courier deliveries to our warehouse addresses. The Germany warehouse address has now been well sign posted for our company on the external side of the building which should help avoid any further delivery issues for our customers orders going forward.
All we can advise is that you ask the senders to state the company name and provide them with the courier contact number stated so the couriers can contact our Germany warehouse directly for assistance with locating the warehouse more easily.Please be mindful that shipments from our new EU warehouse to UK will be delayed due to customs clearance which can have an effect on the original estimated delivery/transit times stated by the couriers. The transit times quoted on payment are only a guideline and can never be guaranteed.
Delivery is dependent on no unavoidable delays in delivery and local customs clearance which is beyond both our control and the couriers.
I hope this information is helpful.Please don't hesitate to contact our customer service team if you have any questions or concerns.
Kind Regards
Hayley
I am sorry to hear you have still been experiencing issues with the delivery of your packages to the Germany address but you were satisfied with the support you received by our customer service team.
Unfortunately we have no control for packages being returned to the original sender for failed courier deliveries to our warehouse addresses. The Germany warehouse address has now been well sign posted for our company on the external side of the building which should help avoid any further delivery issues for our customers orders going forward.
All we can advise is that you ask the senders to state the company name and provide them with the courier contact number stated so the couriers can contact our Germany warehouse directly for assistance with locating the warehouse more easily.Please be mindful that shipments from our new EU warehouse to UK will be delayed due to customs clearance which can have an effect on the original estimated delivery/transit times stated by the couriers. The transit times quoted on payment are only a guideline and can never be guaranteed.
Delivery is dependent on no unavoidable delays in delivery and local customs clearance which is beyond both our control and the couriers.
I hope this information is helpful.Please don't hesitate to contact our customer service team if you have any questions or concerns.
Kind Regards
Hayley
Freya Marley
23 July 2021
FedEx International Economy
FM
They have never failed me :) This service is Simply The Best!!! <3 I love it
Verified Customer
23 July 2021
FedEx International Economy
VC
Everything went flawlessly. Delivery took a little more than expected though. But that is due to the carrier
Many thanks for your feedbackI am sorry to hear you experienced a delay with the delivery of your shipment from the couriers.Please be mindful that shipments from our UK warehouse will be delayed due to customs clearance which can have an effect on the original estimated delivery/transit times stated by the couriers. The transit times quoted on payment are only a guideline and can never be guaranteed.
Delivery is dependent on no unavoidable delays in delivery and local customs clearance which is beyond both our control and the couriers.I hope this information is helpful.Please don't hesitate to contact our customer service team if you have any questions or concerns.Kind RegardsHayley
Delivery is dependent on no unavoidable delays in delivery and local customs clearance which is beyond both our control and the couriers.I hope this information is helpful.Please don't hesitate to contact our customer service team if you have any questions or concerns.Kind RegardsHayley
Luiz Gonzaga Martins Sampaio
23 July 2021
FedEx International Priority
LGM
Rápida, segura e eficaz!
Verified Customer
22 July 2021
DHL Economy Select
VC
Overall great service but did find it very difficult to navigate. Liaised quite a few times with customer service, and despite giving them all the weights and dimensions of the item, they kept replying asking for the information. I then sent my item to the UK warehouse (to be forwarded to Germany) only to get a message saying they couldn't send my parcel to the UK?? This was then corrected. I then paid via paypal and was then informed I had to go through additional checks for this too.
Happy that my parcel finally got to where it needed to go to but it was a long and not particularly simple process.
Happy that my parcel finally got to where it needed to go to but it was a long and not particularly simple process.
Juan morgan Morgan
22 July 2021
FedEx International Priority
JMM
gud and combined and repack to seychelles
Verified Customer
22 July 2021
DHL Economy Select
VC
Der Service ist sehr zuverlässig, die Preise sind jedoch viel zu hoch. Das geht privat deutlich günstiger (50%).
Verified Customer
21 July 2021
DHL Express Worldwide
VC
Very reliable service. Helpful customer service. The parcel was forwarded to me in just a few days.
Gisli
21 July 2021
TNT Economy Express
G
Forward2me, did everything they promised. I used the service where they combined everything and send one package instead of 3. Loved it
Verified Customer
20 July 2021
DHL Express Worldwide
VC
Excellent, Very fast
Nicholas Christou
20 July 2021
DHL Economy Select
NC
Highly recommended. Never failed to deliver a superb service.
Mohammed Alghamdi
20 July 2021
FedEx International Economy
MA
Special thank to Clara. Good service sometimes it takes longer time to repack and combine the package. I'm overall satisfied with Forward2me
Hi Mohammed,Many thanks for your feedback.We are glad to hear you are happy with our services.In response to your concern regarding repack requests, especially during peak times, our repack team experience very high volumes of repack requests for our warehouses each day and each repack request needs to be verified and completed in the timely order that they are received to the warehouse. It is advised to all customers from their accounts, when submitting repack requests, to allow up to 24 hours for their repack requests to be completed. We appreciate your continuous patience during this time.I hope this information is helpful to you and please don't hesitate to contact our customer service team if you have anymore questions or concerns.Kind RegardsHayley
ahmad alshowaiheen
20 July 2021
DHL Express Worldwide
AA
Too high cost
Hi Ahmad,Many thanks for your feedback.I can see you have processed three shipments through our services from our Tax free warehouse.Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible. The prices with the couriers are based on the volume or weight of packages that we receive and we do also apply our service charge to the overall shipping prices, with the couriers, as a percentage. Please be aware that it is a service that you are paying for through our company as well as shipping.I can also see that you do not ship a high amount of volume in each of your shipments from the tax free warehouse and this would make the overall cost of shipping more expensive. I understand this is difficult due to the type of items you ship are containing lithium batteries which we cannot ship in bulk from the tax free warehouse because we are not yet dangerous goods accredited from this warehouse. All customers who use the tax free warehouse are only permitted to ship a maximum of 2 lithium battery powered items per package but there can be a maximum of 4 lithium battery items per shipment. If you choose to select 2 packages containing 2 laser hair removals in each package, for each of your shipments going forward, this would help increase the overall volume you would be sending in your shipments and ensure the overall shipping price is more cost effective for you.I hope this information is helpful for you. Please don't hesitate to contact our customer services team if you have any more questions or concerns.Kind RegardsHayley
Christine Morgan
20 July 2021
FedEx International Economy
CM
Definitely recommend for future
Forward to me won't' send things that are clearly allowed to arrive here in Laos. I've never had any problem receiving smoking cessation aid products here via other delivery companies, including UK Pharmacies that used to do international deliveries before COVID. Forward2Me has a blanket rule about nicotine that doesn't distinguish between cigarettes/tobacco products on the one hand, and nicotine pellets, patches, nasal sprays or lozenges that are designed to help you stop smoking cigarettes. You can get cigarettes here very cheaply there's no way I'd order them in from the UK. You can't get nicotine cessation therapy products here but your service doesn't distinguish.