Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
10 August 2021
DHL Express Worldwide
VC
Everything was awesome, I just wish it was a little less expensive.
Verified Customer
10 August 2021
FedEx International Economy
VC
The service was good but I realised that the freight was quite expensive and I don’t think it’s a reasonable to use. I would use it more often if it is lower price.
Verified Customer
09 August 2021
UPS Express Saver
VC
Send items pack to seller
I been trying for weeks to return to sender but nothing happens
I been trying for weeks to return to sender but nothing happens
Hi,
Many thanks for your feedback.
I have investigated this issue fully for you and see that we have been attempting to help you ship the goods however they are classed as dangerous goods so require special arrangements for shipping.
Although we originally arranged shipping to your country you then decided to cancel the shipment and ship the goods to an alternative address in the Uk. Following this you then discovered that the retailer had sent you the incorrect goods and have now requested that the goods are returned to the sender.
Please be assured that we are happy to help you with the return however you have not yet provided us with the return address. I have asked one of the customer service team to contact you to try to resolve the situation.
I hope this helps.
Kind regards,
Tracy
Many thanks for your feedback.
I have investigated this issue fully for you and see that we have been attempting to help you ship the goods however they are classed as dangerous goods so require special arrangements for shipping.
Although we originally arranged shipping to your country you then decided to cancel the shipment and ship the goods to an alternative address in the Uk. Following this you then discovered that the retailer had sent you the incorrect goods and have now requested that the goods are returned to the sender.
Please be assured that we are happy to help you with the return however you have not yet provided us with the return address. I have asked one of the customer service team to contact you to try to resolve the situation.
I hope this helps.
Kind regards,
Tracy
Frank Severin
09 August 2021
TNT Economy Express
FS
One of the last shipements has taken 2 months(!) to get to me. I had to do countless calls to UPS, with no result. Not sure where the problem has been, but the fact that the description on the invoice or positions on the invoice does not match to the real invoce does not help. Do define the value is also a problem, because you don't know if you have to take the normal value, or including discount or whatever. The total value also consist of the transportation cost, where I don't know why I have to pay tax for it.
Hi,
Many thanks for your feedback.
I'm sorry to hear that there has been an issue with one of your shipments, I have checked the tracking for the shipment in question and it appears that UPS have advised that a rescheduled delivery was requested. I have contacted our UPS manager to try to get to the bottom of this and will confirm once I know the outcome.
I also see that you have had some issues with your commercial invoice especially the descriptions, when booking in a parcel we try to enter the descriptions as accurately as possible however often don't have an invoice to refer to and it is sometimes difficult to determine the exact description of your goods.
forward2me are looking to introduce a new procedure soon where the customer uploads an invoice for their expected goods, provides us with the delivery tracking, the exact description of the goods shown on the invoice can then be transferred to the commercial invoice helping with clearance.
With regards to the shipping costs, we do add this to the commercial invoice as default as many countries require this information for clearance, however this is entirely the customers own choice and there is an option to remove this from the invoice if preferred when shipping.
I hope the above information answers a few questions for you, once I hear from UPS I will be in touch and please contact our Customer Services if you require assistance with the removal of the shipping costs from the commercial invoice on your next shipment.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that there has been an issue with one of your shipments, I have checked the tracking for the shipment in question and it appears that UPS have advised that a rescheduled delivery was requested. I have contacted our UPS manager to try to get to the bottom of this and will confirm once I know the outcome.
I also see that you have had some issues with your commercial invoice especially the descriptions, when booking in a parcel we try to enter the descriptions as accurately as possible however often don't have an invoice to refer to and it is sometimes difficult to determine the exact description of your goods.
forward2me are looking to introduce a new procedure soon where the customer uploads an invoice for their expected goods, provides us with the delivery tracking, the exact description of the goods shown on the invoice can then be transferred to the commercial invoice helping with clearance.
With regards to the shipping costs, we do add this to the commercial invoice as default as many countries require this information for clearance, however this is entirely the customers own choice and there is an option to remove this from the invoice if preferred when shipping.
I hope the above information answers a few questions for you, once I hear from UPS I will be in touch and please contact our Customer Services if you require assistance with the removal of the shipping costs from the commercial invoice on your next shipment.
Kind regards,
Tracy.
Verified Customer
09 August 2021
DHL Express Worldwide
VC
would be 5 stars if shipping costs can be cheaper by offering shipping options.
Hi,
Many thanks for your feedback, I'm pleased to hear that you are overall happy with the service although you would like the cost of shipping to be cheaper.
I have noticed that you are shipping via our Guernsey address, this address is great for high value goods where you can save on the UK vat however for smaller low value goods it may be more cost effective for you to ship to our UK mainland address.
Although you may not make the saving on the vat, there are more courier services available when shipping from the UK mainland which could be cheaper overall for shipping smaller lower value items.
Our UK Tax free warehouse is based on a small island called Guernsey in the channel islands, the infrastructre there is very limited with one flight in and one flight out per day so we only have one current option for shipping via DHL.
I hope this information helps going forward however if you have any other questions please feel free to contact our Customer services and they will always be happy to guide you in the right direction.
Kind regards,
Tracy.
Many thanks for your feedback, I'm pleased to hear that you are overall happy with the service although you would like the cost of shipping to be cheaper.
I have noticed that you are shipping via our Guernsey address, this address is great for high value goods where you can save on the UK vat however for smaller low value goods it may be more cost effective for you to ship to our UK mainland address.
Although you may not make the saving on the vat, there are more courier services available when shipping from the UK mainland which could be cheaper overall for shipping smaller lower value items.
Our UK Tax free warehouse is based on a small island called Guernsey in the channel islands, the infrastructre there is very limited with one flight in and one flight out per day so we only have one current option for shipping via DHL.
I hope this information helps going forward however if you have any other questions please feel free to contact our Customer services and they will always be happy to guide you in the right direction.
Kind regards,
Tracy.
Verified Customer
09 August 2021
UPS Express Saver
VC
effective and efficient service. I am very pleased with the service.
Verified Customer
09 August 2021
DHL Express Worldwide
VC
Efficient service at reasonable costs ????
Verified Customer
09 August 2021
DHL Domestic Express
VC
5 stars service
Aram Yousif
09 August 2021
UPS Express Saver
AY
Oh great service. Thank you. I will keep using you. Maybe add a extra service charge if ppl want more protection.
Verified Customer
08 August 2021
DHL Express Worldwide
VC
there was no warning of customs duty. sportsdirect is able to ship stuff to me for very low rates (albeit not as fast)
otherwise your service is fine, but its weird that a forwarding service cant manage to ship better than uk focusses shop doing shipping to Germany on the side
otherwise your service is fine, but its weird that a forwarding service cant manage to ship better than uk focusses shop doing shipping to Germany on the side
Verified Customer
08 August 2021
DHL Express Worldwide
VC
Excellent Service. Would highly recommend! Thank you for your service!
Verified Customer
08 August 2021
FedEx International Economy
VC
Excellent service so long customers can consolidate Cargo and enter the invoice value! If not there is no point
Verified Customer
07 August 2021
DHL Express Worldwide
VC
Very quick notification that I had received a package. Easy to select the options for forwarding it to me. Item was very well packaged and I received it very quickly. Will use this service again when the need arises!
Verified Customer
07 August 2021
FedEx International Economy
VC
These guys have done a great job shipping my merchandise, carefully repacking it again and then I received my package in less than a week, since my original purchase.
Verified Customer
07 August 2021
DHL Express Worldwide
VC
you folks botched my deliveries so I spent more on shipments and then refused to make good. This will be the last shipment.
Hi,
Many thanks for your feedback.
I'm sorry to hear that we have not provided you with the expected level of service on this occasion, when a parcel arrives and we are unable to identify the owner of the goods we place the package in a holding account until the owner of the goods contact us.
When the owner the parcel is confirmed it is moved over to the correct account as quickly as possible so it can be shipped.
I believe that you hadn't realised this package was missing until you received your shipment, which I know must have been very frustrating for you however we do always advise customers to ensure they carefully check their inbox to ensure everything has arrived before going ahead with shipping.
I have emailed you separately so we can try to rectify the sitaution, I never like to hear that any of our customers are dissatisfied with our service. Our Customer Service team pride themselves on providing the best customer service possible and I do apologise if you feel this is not the case on this occasion.
I hope to hear from you soon.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that we have not provided you with the expected level of service on this occasion, when a parcel arrives and we are unable to identify the owner of the goods we place the package in a holding account until the owner of the goods contact us.
When the owner the parcel is confirmed it is moved over to the correct account as quickly as possible so it can be shipped.
I believe that you hadn't realised this package was missing until you received your shipment, which I know must have been very frustrating for you however we do always advise customers to ensure they carefully check their inbox to ensure everything has arrived before going ahead with shipping.
I have emailed you separately so we can try to rectify the sitaution, I never like to hear that any of our customers are dissatisfied with our service. Our Customer Service team pride themselves on providing the best customer service possible and I do apologise if you feel this is not the case on this occasion.
I hope to hear from you soon.
Kind regards,
Tracy.
MB
07 August 2021
DHL Express Worldwide
M
Good communication and feedback from the company through the entire order process. A bit expensive but I got the products I was after.
Antonio Pereira
07 August 2021
DHL Express Worldwide
AP
Perfect as always! Nothing to complain about it. Regarding the courier fee, it depends on the weight of your parcel and where you are sending it.
Barnsley Albert
07 August 2021
FedEx International Economy
BA
Great service. I got my parcel way before the estimated day. 3 days before... Excellent customer care.
Verified Customer
07 August 2021
UPS Express Saver
VC
Amazing service! Exactly as advertised. Thought it was too good to be true
Jennifer Fan
07 August 2021
FedEx International Economy
JF
Prompt and reliable service!
Verified Customer
06 August 2021
DHL Economy Select
VC
Professional staff, extremely fast service. I can’t say nothing wrong
Einar Johannsson
06 August 2021
UPS Express Saver
EJ
Service was fine but the 1-2 day express shipping took more then a week.
Hi,
Many thanks for your feedback.
Its great to hear that you found our service fine however the shipment took longer than expected to be delivered by the courier UPS.
I have checked the tracking however it hasn't provided any information why the shipment was delayed. It may have been a customs issue however I will ask one of the Customer Service team to investigate this fully for you and email you once we have a response from the UPS.
I hope this helps and that this will not deter you from using our service again in the future.
Kind regards,
Tracy.
Many thanks for your feedback.
Its great to hear that you found our service fine however the shipment took longer than expected to be delivered by the courier UPS.
I have checked the tracking however it hasn't provided any information why the shipment was delayed. It may have been a customs issue however I will ask one of the Customer Service team to investigate this fully for you and email you once we have a response from the UPS.
I hope this helps and that this will not deter you from using our service again in the future.
Kind regards,
Tracy.
Verified Customer
06 August 2021
DHL Economy Select
VC
Quick en friendly
Verified Customer
06 August 2021
DHL Economy Select
VC
amazing service! It indeed solves issues regarding forwarding packages where the simple post cannot deliver ! 10/10 would recommend !
Shaun Mullins
06 August 2021
DHL Economy Select
SM
Great step by step guidance to get my package forwarded. The company that delivered the package to Forward2Me in Germany couldn’t find the correct address but with Forward2Me help we got that sorted. Package was at my address in the UK a week or so later.
muneerah saud
06 August 2021
DHL Express Worldwide
MS
I ordered a perfume from the UK, and the cost of shipping to Saudi Arabia was very high, as I was informed of the cost after the shipment arrived to you from the store, and there was no option for me to retreat.
Hi,
Many thanks for your feedback.
Perfumery products are classed as dangerous goods by our couriers for shipping and an additional fee is applicable. This information is available on our website so our customers are aware of the extra cost and the type of products that are classed as dangerous goods before going ahead with our services.
The additional fee is determined by the courier and not forward2me. These kind of shipments take much more time to prepare than normal shipments and our employees need to go through a rigorous training programme to be approved to ship dangerous goods, we simply pass on the cost from the courier and do not add any extra fee for ourselves.
forward2me do offer a return to sender option so if customers are unhappy with the price or options for shipping their goods they do not need to go ahead with shipping, they can be returned to the retailer.
Please feel free to contact our Customer services if you have any further questions and they will be very happy to assist you.
Kind regards,
Tracy
Many thanks for your feedback.
Perfumery products are classed as dangerous goods by our couriers for shipping and an additional fee is applicable. This information is available on our website so our customers are aware of the extra cost and the type of products that are classed as dangerous goods before going ahead with our services.
The additional fee is determined by the courier and not forward2me. These kind of shipments take much more time to prepare than normal shipments and our employees need to go through a rigorous training programme to be approved to ship dangerous goods, we simply pass on the cost from the courier and do not add any extra fee for ourselves.
forward2me do offer a return to sender option so if customers are unhappy with the price or options for shipping their goods they do not need to go ahead with shipping, they can be returned to the retailer.
Please feel free to contact our Customer services if you have any further questions and they will be very happy to assist you.
Kind regards,
Tracy
Verified Customer
05 August 2021
DHL Express Worldwide
VC
Almost all the prices your staff entered were incorrect. I noticed it too late and was lucky I didn't get in trouble in customs.
Hi,
Many thanks for your feedback.
Please be assured that unless we have a purchase invoice included in the package to provide us with the value of the goods, the value is left blank for the customer to enter the amount they have paid for the goods. We would never guess a value or enter a value that isn't verified by an invoice.
I'm sorry if there was an issue with the values on customs clearance however this does not relate to forward2me entering the values incorrectly, we simply duplicate the information added by you on your package to the commercial invoice.
We do however include the shipping price on your commercial invoice which may relate to your issue, some countries require this to be entered for customs clearance however when the customer ships their goods they do have the choice to remove this amount if it is not required by customs in their country.
I hope this helps going forward however if you have any further questions please don't hesitate to get in touch with customer service.
Kind regards,
Tracy.
Many thanks for your feedback.
Please be assured that unless we have a purchase invoice included in the package to provide us with the value of the goods, the value is left blank for the customer to enter the amount they have paid for the goods. We would never guess a value or enter a value that isn't verified by an invoice.
I'm sorry if there was an issue with the values on customs clearance however this does not relate to forward2me entering the values incorrectly, we simply duplicate the information added by you on your package to the commercial invoice.
We do however include the shipping price on your commercial invoice which may relate to your issue, some countries require this to be entered for customs clearance however when the customer ships their goods they do have the choice to remove this amount if it is not required by customs in their country.
I hope this helps going forward however if you have any further questions please don't hesitate to get in touch with customer service.
Kind regards,
Tracy.
Matt Garner
05 August 2021
DHL Economy Select
MG
It worked to get a package from Germany to the UK. Initial setup was easy, arrival of package was confirmed but then there were issues. Customer services sorted it and the package got to me. It seems the system is not 100% so does not allow error free processing - read the reviews... something always seems to go wrong needing assistance. This is not a major issue but does add stress.
Hi,
Many thanks for your feedback, we will definitely take this on board however our German address is in its early stages and it takes a little time for processes to settle down.
We are working continuously on our website to make processes smoother so the customer has a better experience.
I hope this won't deter you from using our service again in the future.
Kind regards,
Tracy.
Many thanks for your feedback, we will definitely take this on board however our German address is in its early stages and it takes a little time for processes to settle down.
We are working continuously on our website to make processes smoother so the customer has a better experience.
I hope this won't deter you from using our service again in the future.
Kind regards,
Tracy.
Celestine W
05 August 2021
DHL Express Worldwide
CW
Everything was simply. They contacted me quickly after the package arrived to their facility. I just picked the shipping service and my item arrived ahead of time. No problem at all.
Verified Customer
04 August 2021
FedEx International Economy
VC
Fast and efficient but i found it expensive.
HI,
Many thanks for your feedback.
I'm pleased that you are happy with the service we provide however you would have liked the cost to be less.
Due to the current worldwide pandemic almost all couriers have added additional surcharges to shipping costs to combat the extra costs they are encountering to keep their employees safe.
Many of the budget services have not been viable over the pandemic due to this and the fact that couriers use passenger flights for these type of services. This has meant there has been a lack of space for economy services and many couriers have removed them from their offering for a period of time.
Flights are now increasing and we are hoping to have some of these services up and running soon.
I hope you will continue using our services and that we will have more offering soon.
Please feel free to contact us at any time if you require any further assistance.
Kind regards,
Tracy
Many thanks for your feedback.
I'm pleased that you are happy with the service we provide however you would have liked the cost to be less.
Due to the current worldwide pandemic almost all couriers have added additional surcharges to shipping costs to combat the extra costs they are encountering to keep their employees safe.
Many of the budget services have not been viable over the pandemic due to this and the fact that couriers use passenger flights for these type of services. This has meant there has been a lack of space for economy services and many couriers have removed them from their offering for a period of time.
Flights are now increasing and we are hoping to have some of these services up and running soon.
I hope you will continue using our services and that we will have more offering soon.
Please feel free to contact us at any time if you require any further assistance.
Kind regards,
Tracy
Verified Customer
04 August 2021
DHL Express Worldwide
VC
Excellent communication, fast shipping, nice packaging.
Bradley Howland
03 August 2021
DHL Express Worldwide
BH
Shipping time and handling was excellent! Hoping they continue this quality and care of these packages. Job well done!
Verified Customer
03 August 2021
DHL Express Worldwide
VC
forward2me handled the purchasing, consolidation, and shipping of our workwear order. We have used other merchants like forward2me in the past, but this experience really raised the bar! Will use their services again.
carlo bensi
03 August 2021
DHL Express Worldwide
CB
The support staff are excellent and helped me in sorting out issues with my deliveries. The repacking was excellent and it arrived safe and sound.
Verified Customer
03 August 2021
FedEx International Economy
VC
It was my first time using Forward2me and it was good experience.
Verified Customer
03 August 2021
DHL Express Worldwide
VC
Wonderful service accorded by Forward2Me, especially Chris whom ensured my package is safely enroute to me despite some mishaps along the way. Will definitely shop with Forward2Me again in future.
Verified Customer
03 August 2021
UPS Express Saver
VC
excellent customer service
Simon Friend
02 August 2021
TNT Express Non-Docs
SF
**** service costly
Hi Simon,
Many thanks for your feedback.
I am sorry that you feel you have not received the service you expected.
I have sent you a direct email to discuss your queries and concerns in more detail and hopefully get these resolved for you as quickly as possible.
I look forward to receiving a response from you.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry that you feel you have not received the service you expected.
I have sent you a direct email to discuss your queries and concerns in more detail and hopefully get these resolved for you as quickly as possible.
I look forward to receiving a response from you.
Kind Regards
Hayley
Verified Customer
02 August 2021
DHL Express Worldwide
VC
Great service and fast delivery
Barbara Jones
01 August 2021
DHL Express Worldwide
BJ
Very helpful customer service. The German service is very useful for those of us in the EU needing packages urgently without indeterminate taxation. Taxation and VAT are a problem but the complexity and time wasting in order to collect a package though normal shipping makes this the best choice.
Verified Customer
01 August 2021
DHL Express Worldwide
VC
This company does what is states that it does and very well I will add.
My packages are shipped readily after I pay my invoice.
Enquiries are handled speedily and professionally.
I am notified once they receive a package for me.
My ability to login and see my packages and charges makes the process simple and transparent.
Really good shipping service.
Really good customer service
My packages are shipped readily after I pay my invoice.
Enquiries are handled speedily and professionally.
I am notified once they receive a package for me.
My ability to login and see my packages and charges makes the process simple and transparent.
Really good shipping service.
Really good customer service
Verified Customer
01 August 2021
DHL Express Worldwide
VC
It works good and fast
Verified Customer
01 August 2021
TNT Economy Express
VC
I had really good service. Very fast and very reliable. Will definitely use again. Thanks again!
Verified Customer
01 August 2021
DHL Express Worldwide
VC
Shipping to Australia was fast but WOW it’s expensive. I thought it was £46ish when I signed up and when it was at the warehouse ready to get sent it ended up being $178. Not worth it based on what I bought lol.
King Chai Thong
31 July 2021
FedEx International Economy
KCT
good srvice
Verified Customer
31 July 2021
DHL Economy Select
VC
Everything usually good, but additional taxation expense and increase in paperwork makes the experience of buying yourself presents more onerous in spirit.
Verified Customer
31 July 2021
UPS Express Saver
VC
Yes , Fast and efficient but a bit pricey
Albena Johnson
31 July 2021
DHL Express Worldwide
AJ
Fast and efficient. Will use again
Verified Customer
30 July 2021
FedEx International Economy
VC
Excellent recieving with pics and fast sending with tracking number with suitable cost
Usha ALQUBAISI
30 July 2021
UPS Express Saver
UA
Perfect service many thanks