Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
putra syahbani teddy
14 September 2021
DHL Express Worldwide
PST
Verified Customer
13 September 2021
DHL Express Worldwide
VC
Quite expensive, but there was no other way to get the item I needed to Australia, so as a one off I didn't mind the expense. I couldn't justify the expense of doing this regularly. The whole process was smooth and fast, great communication.
ZOUHAIR ALMRAKY
13 September 2021
DHL Express Worldwide
ZA
Tres rapide mais un peu cher par rapport a shopand ship de aramex
Bram Cool
13 September 2021
DHL Express Worldwide
BC
Fast forwarding, quick service !
James Barrowss
13 September 2021
DHL Express Worldwide
JB
ALL GOOD!!!! DELIVERY BEEN FAST!
Gordon Radford
13 September 2021
DHL Express Worldwide
GR
Excellent,. efficient service for sending goods from UK to Australia
Verified Customer
12 September 2021
DHL Express Worldwide
VC
Forward2Me was very helpful in receiving and consolidating my packages into one package for international shipping to the US. They also answered my questions regarding submitting FDA prior notice. The delivery arrived a day earlier than expected. The repacking service was great and my items (including formula for my baby) were repackaged perfectly so that the box and contents arrived very quickly without damage. I plan to regularly use this service and would highly recommend it today friends and family.
Marc H.
12 September 2021
DHL Express Worldwide
MH
I have used forward2me twice now, from the UK to Germany. First time, my package arrived at 2 p.m., I got the info in my inbox at around 2.20 p.m. and the shipment was forwarded at 4 p.m. the same day. Second delivery arrived at 1 p.m., was in my inbox at 9 p.m. and was forwarded the next day. So far, I can only recommend forward2me. I've had speedy responses to my emails, and their service is top notch. I will definitely use them again!
Christinr Reilly Levy
12 September 2021
DHL Express Worldwide
CRL
Extremely quick shipping and very easy to utilize.
Verified Customer
12 September 2021
DHL Express Worldwide
VC
I have used forwardtome several times always no issues. Amazing service.
Verified Customer
11 September 2021
FedEx International Economy
VC
Good packaging services . But TBH the fees for services and shipping are over rated .
Miguel Moya Astorga
11 September 2021
DHL Express Worldwide
MMA
Great quality and fast international fright forwarding service from Europe to Chile. The packages arrived in perfect shape and in time to my house.
Kathleen Henry
11 September 2021
UPS Express Saver
KH
Overall they do provide an excellent service. The customer service response is amazing and they do solve any issues or enquiries. The updates provided reassured me throughout the process. I would have been tempted to say that it's expensive (my exchange rate played a role) but it is totally worth it. Delivery is exceptional.
Verified Customer
11 September 2021
DHL Express Worldwide
VC
They did everything well - expedient, clarity with instructions and always offers of help.
Verified Customer
11 September 2021
UPS Express Saver
VC
Exelent god atention
Yiannis Parpounas
10 September 2021
DHL Express Worldwide
YP
A fantastic initiative, great service thank you
Jay Nnamdi
10 September 2021
DHL Express Worldwide
JN
Love it! Has always come through with super fast shipping. Super easy to use!
Verified Customer
10 September 2021
DHL Express Worldwide
VC
Exceptional service very quick delivery although can be costly for international delivery
Verified Customer
10 September 2021
DHL Express Worldwide
VC
Super communicative and very easy to work with!
Courtney Zinerman
10 September 2021
DHL Express Worldwide
CZ
Wanted an item that was sold out in the States. Forward2me made the whole process of getting it to me simple and seamless . Will use them again in the future.
Verified Customer
09 September 2021
DHL Economy Select
VC
Provided address from forward2Me in Guernsey/UK was not usable, even with extensive internet search (e.g. Google etc.), the provided address was not existent, therefore additional costs for customs and taxes applied, beside considerable time effort for checking and searching the provided address by forward2Me, not accepted by the vendor because of not existence; alternative UK shipping address with customs and taxes dues worked out, however all together not as promised, not as expected.
Hi,
Many thanks for your feedback.
I see that you have had an issue with adding the address to a retailer site for delivery to the Guernsey address. This address is valid and is a physical address however I believe you could possibly have entered the latter three digits of the postcode incorrectly. I have tested this on the site and see that if you enter the postcode GY8 0DJ the address shows up as forrest house however if the latter 0 is entered as a letter O instead of the number 0 the address is not showing.
I'm sorry that we weren't able to resolve this at the time you contacted us and had to ship your goods to the UK mainland address which didn't give you the saving on vat that you had hoped.
I hope this suggestion helps going forward and that you are able to successfully enter the Guernsey address next time you are looking to ship to the tax free warehouse.
Kind Regards,
Tracy
Many thanks for your feedback.
I see that you have had an issue with adding the address to a retailer site for delivery to the Guernsey address. This address is valid and is a physical address however I believe you could possibly have entered the latter three digits of the postcode incorrectly. I have tested this on the site and see that if you enter the postcode GY8 0DJ the address shows up as forrest house however if the latter 0 is entered as a letter O instead of the number 0 the address is not showing.
I'm sorry that we weren't able to resolve this at the time you contacted us and had to ship your goods to the UK mainland address which didn't give you the saving on vat that you had hoped.
I hope this suggestion helps going forward and that you are able to successfully enter the Guernsey address next time you are looking to ship to the tax free warehouse.
Kind Regards,
Tracy
Verified Customer
09 September 2021
DHL Express Worldwide
VC
Extremely expensive
Hi,
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the shipping price for forwarding your goods to Australia from the UK. However I do have some suggestions that may help make using our services more cost effective.
I see that this was your first shipment with us and you did not take advantage of our combine and repack service. Many of our customers take advantage of our 30 day free storage period, purchasing from different retailers and once all the parcels have arrived arrange for them to be repacked together as efficiently as possible.
Shipping fees are based on the amount of space the shipment takes up in transit, this is called the volumetric weight. It is only when the actual weight of the goods is higher than the volumetric weight that the shipping fees are based on the actual weight.
Your shipment shows that the actual weight of the goods was 1.82 kg however the volumetric weight was 8.28 kg. It is possible that if you have chosen the combine and repack option we may have reduced the size (volumetric weight) of your package which may have significantly reduced the cost of shipping.
Please also take into account that we are not only offering a shipping service, we offer a free address to receive goods to our addresses, we accept, process and store the goods until you are ready for shipping and prepare the export paperwork for the shipment on dispatch.
I hope these suggestions help going forward and you will consider using our services again. Please don't hesitate to contact our Customer Services if you have any questions about the combine and repack option or any other service we offer.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the shipping price for forwarding your goods to Australia from the UK. However I do have some suggestions that may help make using our services more cost effective.
I see that this was your first shipment with us and you did not take advantage of our combine and repack service. Many of our customers take advantage of our 30 day free storage period, purchasing from different retailers and once all the parcels have arrived arrange for them to be repacked together as efficiently as possible.
Shipping fees are based on the amount of space the shipment takes up in transit, this is called the volumetric weight. It is only when the actual weight of the goods is higher than the volumetric weight that the shipping fees are based on the actual weight.
Your shipment shows that the actual weight of the goods was 1.82 kg however the volumetric weight was 8.28 kg. It is possible that if you have chosen the combine and repack option we may have reduced the size (volumetric weight) of your package which may have significantly reduced the cost of shipping.
Please also take into account that we are not only offering a shipping service, we offer a free address to receive goods to our addresses, we accept, process and store the goods until you are ready for shipping and prepare the export paperwork for the shipment on dispatch.
I hope these suggestions help going forward and you will consider using our services again. Please don't hesitate to contact our Customer Services if you have any questions about the combine and repack option or any other service we offer.
Kind regards,
Tracy.
Tia Shimer
08 September 2021
DHL Express Worldwide
TS
Excellent service! Makes shipping a breeze!
Sigridur Vigfusdottir
08 September 2021
FedEx International Economy
SV
This is a company with incredibly talented staff that are always so helpful. It is rare to find such dedication and professionalism, thank you for all your work.
Verified Customer
08 September 2021
TNT Economy Express
VC
The shipping cost is cheaper when sent in bulk, which is helpful.
Verified Customer
08 September 2021
UPS Standard Single
VC
Super easy and quick service
Verified Customer
08 September 2021
FedEx International Economy
VC
It seems Guernsey warehouse is too busy now.
Hi,
Many thanks for your feedback.
I'm really sorry to hear that you were unhappy with the service you were provided in Guernsey. Guernsey is a small island in the Channel Islands just south of the UK, due to their limited infrastructre sometimes due to unforseeable circumstances parcel deliveries can be delayed.
Guernsey have been particularly hit by the covid pandemic, this relates to both their own staff having to self isolate and staff shortages with the couriers and local postal service. Sometimes especially with Guernsey post, parcels can show as delivered however the signature given often relates to the delivery to the postal service and not our warehouse. I know this can be confusing and frustrating for customers especially if they are looking to re-ship their goods as quickly as possible.
Please be assured that the Guernsey team are dedicated to our customers, once the restrictions of the covid pandemic lift the service should become smoother and deliveries quicker so our customers can continue to benefit from the tax free saving on the vat paid on goods purchased from the UK.
I hope the delay you encountered won't deter you from using this facility again in the future however if you have any concerns or further questions please feel free to contact our Customer Services at info@forward2me.com and they will be very happy to assist you further.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm really sorry to hear that you were unhappy with the service you were provided in Guernsey. Guernsey is a small island in the Channel Islands just south of the UK, due to their limited infrastructre sometimes due to unforseeable circumstances parcel deliveries can be delayed.
Guernsey have been particularly hit by the covid pandemic, this relates to both their own staff having to self isolate and staff shortages with the couriers and local postal service. Sometimes especially with Guernsey post, parcels can show as delivered however the signature given often relates to the delivery to the postal service and not our warehouse. I know this can be confusing and frustrating for customers especially if they are looking to re-ship their goods as quickly as possible.
Please be assured that the Guernsey team are dedicated to our customers, once the restrictions of the covid pandemic lift the service should become smoother and deliveries quicker so our customers can continue to benefit from the tax free saving on the vat paid on goods purchased from the UK.
I hope the delay you encountered won't deter you from using this facility again in the future however if you have any concerns or further questions please feel free to contact our Customer Services at info@forward2me.com and they will be very happy to assist you further.
Kind regards,
Tracy.
Deborah Torres Hinaut
08 September 2021
DHL Express Worldwide
DTH
You have an excellent service.
Verified Customer
07 September 2021
FedEx International Priority
VC
Great customer service, good packaging and fast delivery...
Verified Customer
07 September 2021
DHL Express Worldwide
VC
Service was seamless and efficient. I contacted customer support, and the response was fast and solved my issue instantly.
Siavash Javaheri
07 September 2021
DHL Express Worldwide
SJ
Very helpful support staff
Verified Customer
07 September 2021
FedEx International Economy
VC
Yes of course I’ll be back! You guys are awesome!
Naroeun Chhuon
07 September 2021
FedEx International Priority
NC
I strongly recommend this great service.
Ivan Cat
07 September 2021
DHL Express Worldwide
IC
prompt notification when packages arrive to be shipped. sent on to me in a timely manner. the fees are fair, but not exactly cheap, so i recommend combining a couple orders to spread the cost out a bit. will definitely use forward2me again. :)
Verified Customer
07 September 2021
DHL Express Worldwide
VC
Forward2Me is amazing and great service. I’m so happy I found this service to do my shopping outside of the US. The service is simple and easy to use. Best of all it’s free there’s no subscription fee, I just pay for the package to get it ship from the warehouse to my address in the US. I highly recommend Forward2Me
tomohide kamimori
07 September 2021
FedEx International Economy
TK
Great service！
Verified Customer
07 September 2021
FedEx International Economy
VC
以前に比べて配送がかなり早くなりました。
Verified Customer
06 September 2021
FedEx International Economy
VC
speedy and polite
Karl Wieland
06 September 2021
DHL Economy Select
KW
Ausgezeichneter und zuverlässiger Service. Die Termine wurden eingehalten und die Lieferung erfolgte fristgerecht. Somit alles perfekt. Besten Dank!
Verified Customer
06 September 2021
DHL Express Worldwide
VC
Excellent service, answer all of my questions. Shipping was so fast and efficiency. The price are reasonable. I will choose forward2me again.
Verified Customer
06 September 2021
DHL Express Worldwide
VC
Not charge GST for Australia when they're not in Australia.
The parts got here but I had to pay GST on goods, GST on freight and insurance, GST on VAT!! Won't do it again. Would rather go without.
The parts got here but I had to pay GST on goods, GST on freight and insurance, GST on VAT!! Won't do it again. Would rather go without.
Hi,
Many thanks for your feedback.
I'm sorry to hear that you are unhappy about us charging GST when shipping to Australia however we have no choice but to add GST to the value of the goods.
In July 2018 the Australian Government introduced the payment of GST on all goods under the value of $1000 AUD imported into their country, due to the volume of parcels we ship to Australia, we were obliged to register for collection of GST from our customers on shipping. GST is charged on the value of the goods and the shipping price paid which enables the shipment to clear much quicker on import as the GST has been already charged by the shipper. These payments are then collected from us by the Australian Authorities.
You also mentioned that we are an eBay owned company, this isn't the case, we are a privately owned company and feel that we offer a value for money service regularly working with couriers to ensure that our customers get the best shipping prices possible.
The price of shipping includes a full service from use of the address to receive your goods, acceptance, processing and storing of the goods until you ship and preparation of the export paperwork when shipping.
I hope you will reconsider using our services again in the future, if you have any further questions about the payment of GST please feel free to contact customer services and we will be happy to answer them.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you are unhappy about us charging GST when shipping to Australia however we have no choice but to add GST to the value of the goods.
In July 2018 the Australian Government introduced the payment of GST on all goods under the value of $1000 AUD imported into their country, due to the volume of parcels we ship to Australia, we were obliged to register for collection of GST from our customers on shipping. GST is charged on the value of the goods and the shipping price paid which enables the shipment to clear much quicker on import as the GST has been already charged by the shipper. These payments are then collected from us by the Australian Authorities.
You also mentioned that we are an eBay owned company, this isn't the case, we are a privately owned company and feel that we offer a value for money service regularly working with couriers to ensure that our customers get the best shipping prices possible.
The price of shipping includes a full service from use of the address to receive your goods, acceptance, processing and storing of the goods until you ship and preparation of the export paperwork when shipping.
I hope you will reconsider using our services again in the future, if you have any further questions about the payment of GST please feel free to contact customer services and we will be happy to answer them.
Kind regards,
Tracy.
Verified Customer
05 September 2021
DHL Express Worldwide
VC
Very fast delivery.. They updated me about the arrival of my parcel quite fast so I can proceed to post it to me very fast too..
Verified Customer
05 September 2021
UPS Express Saver
VC
I was so happy to receive my personalized parcel and all of its contents in perfect condition. I appreciate that this company takes the time to contact me if there are any questions with packaging, and have gone above and beyond to make it right. Thank you
Verified Customer
05 September 2021
DHL Express Worldwide
VC
Really smooth process. A lot easier to use than I thought it would be. Very fast shipping will definitely use again!
Verified Customer
05 September 2021
DHL Express Worldwide
VC
Easy transaction, clear information, fast shipping, all great!
Azrin Ismail Haji Jumat
05 September 2021
FedEx International Economy
AIH
The process is smooth and ship out parcel quickly. I'm impressed with the excellent services provided.
Verified Customer
04 September 2021
DHL Express Worldwide
VC
I would definitely use this service again. I’ve used it twice so far- completely satisfied. I didn’t think the pricing was bad especially considering I wouldn’t have otherwise been able to receive my items without using this service. Unexpectedly fast delivery and reliable tracking!! I would highly recommend!
angela givon
04 September 2021
DHL Express Worldwide
AG
Fabulous service and also customer service.
Verified Customer
03 September 2021
DHL Economy Select
VC
goede service, snelle afhandeling en verzending.
Verified Customer
03 September 2021
DHL Express Worldwide
VC
Recommended
faster and well package!