Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Elizabeth Plotke
30 March 2022
DHL Express Worldwide
EP
Flawless and seamless service. If I had one feedback, would be to add fragile labels to items you with fragile labels. Other than that, it was perfect experience and will definitely recommend.
Verified Customer
30 March 2022
FedEx Connect
VC
I had no problem having my orders sent to the UK warehouse and my packages were immediately uploaded to my account. Having my orders repacked and shipped was also very quick and I received my package to the U.S. in just a few days! I just wish the shipping costs were lower or given me an option to pay in my local currency.
Verified Customer
30 March 2022
FedEx International Priority
VC
I had a great experience using forward2me, I highly recommend and will definitely use again to get my packages from Europe to Bermuda. Quick shout out to everyone at forward2me thank you for making the process so easy, keep up the great work.
Frank Rother
29 March 2022
DHL Economy Select
FR
Nachdem ich die Seite ersteinmal gefunden hatte lief alles wie am Schnürchen. Durchdachtes Gesamtkonzept, lückenlose Information über den Status der Sendung und die weiteren Versendeoptionen. Freude.
Verified Customer
29 March 2022
DHL Express Worldwide
VC
Fast and smooth handling of the package, shipped on time.
Verified Customer
29 March 2022
DHL Express Worldwide
VC
Lack of God options for large items.
Customer service reply took s while m
Customer service reply took s while m
Hi,
Thank you for taking the time to leave your feedback.
I am sorry to hear you are disappointed in our available services for sending larger items, I believe you are referring to items that require palletising due to their size and weight.
Due to your destination country we can only offer an air freight service for forwarding pallets, we no longer offer sea freight due to the number of issues caused when shipping via this method. We understand this can increase the costs of shipping, however when looking at the bigger picture, this keeps our customers goods as safe as possible when shipping and helps avoid additional unexpected fees.
Regarding the replies from customer service, I am sorry to hear this has been taking longer than usual. When obtaining pallet shipment quotes it can take longer than usual due to it being more of a manual process, we cannot obtain these quotes through our site directly and must contact our external shippers. This extra step of communication can cause a delay and I do apologise if this caused you any inconvenience.
I hope this helps you further, if you wish to discuss this further please don't hesitate to get in touch with us.
Thank you for taking the time to leave your feedback.
I am sorry to hear you are disappointed in our available services for sending larger items, I believe you are referring to items that require palletising due to their size and weight.
Due to your destination country we can only offer an air freight service for forwarding pallets, we no longer offer sea freight due to the number of issues caused when shipping via this method. We understand this can increase the costs of shipping, however when looking at the bigger picture, this keeps our customers goods as safe as possible when shipping and helps avoid additional unexpected fees.
Regarding the replies from customer service, I am sorry to hear this has been taking longer than usual. When obtaining pallet shipment quotes it can take longer than usual due to it being more of a manual process, we cannot obtain these quotes through our site directly and must contact our external shippers. This extra step of communication can cause a delay and I do apologise if this caused you any inconvenience.
I hope this helps you further, if you wish to discuss this further please don't hesitate to get in touch with us.
Emanuel Roche
29 March 2022
DHL Economy Select
ER
They do what they are supposed to do. Fast delivery, reliable.
Lior Fodor
29 March 2022
DHL Express Worldwide
LF
Absolutely
Dinuwan Senaratne
29 March 2022
FedEx International Economy
DS
Forward2me is a great and efficient way to get our parcels shipped. I have been using it for a while now and it has never dissapointed me.
Jean-Pierre Guillou
29 March 2022
DHL Express Worldwide
JG
Reliable, fast service with helpful staff in case of issues - Recommended
Stephanie Choong
29 March 2022
DHL Express Worldwide
SC
The whole process from them receiving to sending out to me receiving the products have been nothing but easy. Yes the postage can be a bit pricey but it's all very convenient and fast and hassle-free.
Verified Customer
29 March 2022
DHL Express Worldwide
VC
Great and prompt service.
Verified Customer
29 March 2022
DHL Express Worldwide
VC
It was packed well and I received my items safely. The estimated time of delivery is accurate and if you are fortunate, it will arrive earlier.
Verified Customer
29 March 2022
DHL Express Worldwide
VC
The price of forwarding a small item was disproportionately high as compared to other services.
Hi,
thanks for the review.
We're sorry that you are disappointed in the shipping fee.
All courier services will have a minimum package charge, from the UK this is only 0.5kg however shipping from Guernsey the minimum package charge is 5kg meaning that any package with a chargable weight of under 5kg will be charged at this rate.
If you want to discuss this with our team you are more than welcome to message us.
thanks for the review.
We're sorry that you are disappointed in the shipping fee.
All courier services will have a minimum package charge, from the UK this is only 0.5kg however shipping from Guernsey the minimum package charge is 5kg meaning that any package with a chargable weight of under 5kg will be charged at this rate.
If you want to discuss this with our team you are more than welcome to message us.
Verified Customer
27 March 2022
DHL Economy Select
VC
This feedback is in particular about the communication with forward2me. I have to say 5 stars are more than justified. Thank you, forward2me team.
Verified Customer
27 March 2022
FedEx Connect
VC
Everything went well
Verified Customer
27 March 2022
FedEx International Economy
VC
Fast and reliable transportation.
Easy procedure.
What you could only buy in Europe can also be bought in Japanese.
I'm glad that the choices have expanded.
Easy procedure.
What you could only buy in Europe can also be bought in Japanese.
I'm glad that the choices have expanded.
Verified Customer
27 March 2022
TNT Economy Express
VC
Good communication, fast shipping, would recommend. Thanks!
Verified Customer
27 March 2022
DHL Economy Select
VC
Good service, will use again and recommend
Verified Customer
27 March 2022
FedEx International Priority
VC
Parcel was not delivered
Verified Customer
26 March 2022
DHL Express Worldwide
VC
the service was great but its a little pricey
Verified Customer
26 March 2022
DHL Express Worldwide
VC
First time using the service, absolutely would use again. Items arrived quickly without any damage!
Verified Customer
26 March 2022
TNT Economy Express
VC
Forward2me forwarded two packages to Cyprus for me and they did an excellent job. Also, they were quick to reply to my questions.
Verified Customer
26 March 2022
DHL Express Worldwide
VC
Great service providers
Verified Customer
26 March 2022
FedEx International Economy
VC
fast shipping, had an issue with address (my fault) but customer service was fast and sorted out the problem swiftly without hitch.
Verified Customer
26 March 2022
FedEx International Economy
VC
発送手続から支払いまでの操作か非常にシンプルで簡単に出来ました。
また、発送迄の対応も早く、とても良かったです。安心して依頼でしました。
また機会があれば、依頼したいです。
また、発送迄の対応も早く、とても良かったです。安心して依頼でしました。
また機会があれば、依頼したいです。
Ivan Rosa
25 March 2022
DHL Express Worldwide
IR
Não é a primeira vez que uso e provavelmente não será a última. Encomendas em boas mãos e um Serviço de qualidade.
Verified Customer
25 March 2022
DHL Economy Select
VC
Without them I wouldn’t have been able to purchase from a particular shop in UK
The staff was very helpful and quick in replying to all my questions
The staff was very helpful and quick in replying to all my questions
Verified Customer
25 March 2022
TNT Economy Express
VC
The service is very efficient, easy to process and quick delivery. However, the cost calculator gives you different results/options to the options you get at the time of shipping. Accordingly you are basically left with expensive delivery options only
Hi there,
Many thanks for your feedback.
I am pleased to hear that you feel our services and processes are easy and fast.
I have looked further into your concerns relating to the shipping services and available prices compared to what you are shown from our pricing page and what you are shown from your account when you process your final shipment and based on the final dimensions and weight of your package you were charged the correct shipping prices and available services for your package at the time of shipping.
I can only presume that you may have not filled out your full shipping address in Cyprus on the calculator page for the quote, that the wrong dimensions and weights may have been inputted by you at the time when you originally obtained a shipping quote from the cost calculator page on our website and then the package ended up being a lot bigger in size when it finally arrived to our UK warehouse for final shipping from your account which would have caused the differences in the shipping prices and courier services available to you.
I can see that the chargeable weight for your package that was shipped with TNT Economy would have been based on the volumetric weight (size) of the package (5 kg) rather than the actual weight of the goods in the package (0.82 kg) as this was the greater weight and this can also make a difference to the final shipping prices and available services offered at the time of shipping.
Please also note that volumetric weight, sometimes referred to as dimensional weight, is a measure used by couriers to set the price of shipping items which are large in volume but relatively light in weight. Volumetric Weight is what determines the price of the shipping service. Volumetric Weight is calculated differently by service. DHL calculate it by taking the volume (height*length*width) of a parcel and dividing it by 5000. DHL provide an online tool for calculating Volumetric Weight.
Combine and repacking may be a better option dependent on the size of the packaging and if there is a lot of room for it to be decreased as this will mean the volumetric weight has been reduced.
A service where we open all your packages and repack your goods into fewer, smaller packages. Where the Chargeable Weight has been determined by the Volumetric Weight it is a good idea to combine and repack your items into fewer packages to reduce costs and eliminate the risk of individual boxes going missing. We provide information to assist you in making this decision. Some services – e.g. DPD - do not charge for volume which makes them very cost effective for bulky items but they require everything to be in a single box. Combining and repacking is required before shipping multiple items with such a service.
I hope the information I have provided to you is useful, we hope this issue does not deter you from using our service again in the future and that you will reconsider your current rating for our services.
If you do have any further questions or concerns please do not hesitate to contact our customer experience department and one of my agents will be more than happy to assist you further.
Kind Regards
Hayley
Many thanks for your feedback.
I am pleased to hear that you feel our services and processes are easy and fast.
I have looked further into your concerns relating to the shipping services and available prices compared to what you are shown from our pricing page and what you are shown from your account when you process your final shipment and based on the final dimensions and weight of your package you were charged the correct shipping prices and available services for your package at the time of shipping.
I can only presume that you may have not filled out your full shipping address in Cyprus on the calculator page for the quote, that the wrong dimensions and weights may have been inputted by you at the time when you originally obtained a shipping quote from the cost calculator page on our website and then the package ended up being a lot bigger in size when it finally arrived to our UK warehouse for final shipping from your account which would have caused the differences in the shipping prices and courier services available to you.
I can see that the chargeable weight for your package that was shipped with TNT Economy would have been based on the volumetric weight (size) of the package (5 kg) rather than the actual weight of the goods in the package (0.82 kg) as this was the greater weight and this can also make a difference to the final shipping prices and available services offered at the time of shipping.
Please also note that volumetric weight, sometimes referred to as dimensional weight, is a measure used by couriers to set the price of shipping items which are large in volume but relatively light in weight. Volumetric Weight is what determines the price of the shipping service. Volumetric Weight is calculated differently by service. DHL calculate it by taking the volume (height*length*width) of a parcel and dividing it by 5000. DHL provide an online tool for calculating Volumetric Weight.
Combine and repacking may be a better option dependent on the size of the packaging and if there is a lot of room for it to be decreased as this will mean the volumetric weight has been reduced.
A service where we open all your packages and repack your goods into fewer, smaller packages. Where the Chargeable Weight has been determined by the Volumetric Weight it is a good idea to combine and repack your items into fewer packages to reduce costs and eliminate the risk of individual boxes going missing. We provide information to assist you in making this decision. Some services – e.g. DPD - do not charge for volume which makes them very cost effective for bulky items but they require everything to be in a single box. Combining and repacking is required before shipping multiple items with such a service.
I hope the information I have provided to you is useful, we hope this issue does not deter you from using our service again in the future and that you will reconsider your current rating for our services.
If you do have any further questions or concerns please do not hesitate to contact our customer experience department and one of my agents will be more than happy to assist you further.
Kind Regards
Hayley
Verified Customer
25 March 2022
DHL Express Worldwide
VC
Fast and Reliable Service!
Anita Chan
25 March 2022
DHL Express Worldwide
AC
The service is easy to use, update of receipt of packages prompt and delivery was swift.
Verified Customer
25 March 2022
DHL Express Worldwide
VC
Easy to use but limited options on the courier selection. In fact mine there was only the choice of DHL and it was priced well over the original estimated rate. This was for UK to Vancouver Canada
Verified Customer
25 March 2022
DHL Express Worldwide
VC
----------
Hi there,
I am sorry you feel dissatisfied.
Unfortunately there appears to be no feedback or information showing from this review. I have checked our portal and I cannot find any email or conversation history from you to us through your email or account. We would really require more feedback from you for your review and any concerns you may have from your experience with our service so we can look to evaluate any issues you may have and determine how we can best resolve them for you.
It would be greatly appreciated if you could contact one of our Customer Experience agents directly so we can work with you to hopefully come to an amicable conclusion for your issue.
We look forward to hearing from you.
Kind Regards
Hayley
I am sorry you feel dissatisfied.
Unfortunately there appears to be no feedback or information showing from this review. I have checked our portal and I cannot find any email or conversation history from you to us through your email or account. We would really require more feedback from you for your review and any concerns you may have from your experience with our service so we can look to evaluate any issues you may have and determine how we can best resolve them for you.
It would be greatly appreciated if you could contact one of our Customer Experience agents directly so we can work with you to hopefully come to an amicable conclusion for your issue.
We look forward to hearing from you.
Kind Regards
Hayley
Verified Customer
24 March 2022
FedEx International Economy
VC
Excellent and reliable service! Website was very user-friendly and easy to use. Good detailed listing of items once received by Forward2me. A good choice of shipping options available from different couriers with easy tracking of items integrated into the website. Apprenhensive at first to use their service, but now won't be looking elsewhere and will be using their service in future
Gaute
24 March 2022
DHL Economy Select
G
My package was quickly repacked and forwarded. Laura was very professional and helpful throughout the process. Thank you! Highly recommend this service.
Verified Customer
24 March 2022
FedEx International Economy
VC
It was very easy and straightforward to use their services.
Customer service was helpful, too.
Package arrived in good hands.
Customer service was helpful, too.
Package arrived in good hands.
Ivo Jose Capa Simoes
24 March 2022
DHL Express Worldwide
IJC
Amazing service. Truly helpful. I recommend it.
Gerald Ashton
23 March 2022
DHL Express Worldwide
GA
Forward2me, was extremely helpful , I have never had a delivery that fast, I will certainly use them again, I would have rate their service & shipping at 100 per cent.
Verified Customer
23 March 2022
DHL Economy Select
VC
Everything was great‘ fast delivery. Thank you
L**** R****
23 March 2022
DPD Classic
LR
quick and easy!
Verified Customer
23 March 2022
FedEx International Economy
VC
Well designed web site, prompt resposes, rich alteratives for shipments, consistency & reliability, top quality service...
Juan Farre
23 March 2022
UPS Standard Single
JF
No fuzz - fast and seamless.
Ifigenia Poulka
23 March 2022
DHL Economy Select
IP
Very helpful, always receive quick answers tailored to my needs. Does not feel like I am communicating with a robot
Erika Lukens
23 March 2022
DHL Express Worldwide
EL
Super fast shipping and excellent customer service! Highly recommend to anyone needing this service!
Sydny Long
23 March 2022
DHL Express Worldwide
SL
Great as always!
Verified Customer
22 March 2022
DHL Express Worldwide
VC
Super fast shipping and amazing customer support! Love this service
Verified Customer
22 March 2022
DHL Express Worldwide
VC
No mention of the invoice requirement..this became problematic
Hi there,
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied in relation to the GST invoice process through our services.
The New Zealand government introduced GST laws which were effective from 1st December 2019. A Goods and Service Tax (GST) is applied to all sales of Low Value Goods (LVG) imported into New Zealand.
Therefore we are obliged to collect 15% GST on both items with a value of $1000 NZD or less and the shipping service provided.
If you have a registered Business Account number which is registered for GST, this number can be registered on your account, once approved we will not need to charge GST on any of your shipments, the transactions will need to be declared on your usual return to the New Zealand Tax Office.
Please note, further information relating to GST for Australia and New Zealand is available for our customers to view from the FAQs page on our website
I hope this helps explain this charge further however if you have any further questions please don't hesitate to get in touch.
We hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating for our service.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied in relation to the GST invoice process through our services.
The New Zealand government introduced GST laws which were effective from 1st December 2019. A Goods and Service Tax (GST) is applied to all sales of Low Value Goods (LVG) imported into New Zealand.
Therefore we are obliged to collect 15% GST on both items with a value of $1000 NZD or less and the shipping service provided.
If you have a registered Business Account number which is registered for GST, this number can be registered on your account, once approved we will not need to charge GST on any of your shipments, the transactions will need to be declared on your usual return to the New Zealand Tax Office.
Please note, further information relating to GST for Australia and New Zealand is available for our customers to view from the FAQs page on our website
I hope this helps explain this charge further however if you have any further questions please don't hesitate to get in touch.
We hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating for our service.
Kind Regards
Hayley
Verified Customer
22 March 2022
DHL Express Worldwide
VC
a l'écoute de leur client et envoi tres rapide ,merci
Lecat Sebastien
22 March 2022
DHL Economy Select
LS
Perfect service
Verified Customer
22 March 2022
FedEx Connect
VC
It very disconcerting when the item arrived damaged but the buyer was never informed or shown pictures of the damage - instead wanted to charge to send pictures of the item that was clearly damaged when it arrived at warehouse. Everyone is washing their hands of their responsibility to do the right thing.
Hi there,
Many thanks for your feedback.
I am sorry to hear that you feel disappointed with our services on this occasion.
I am currently looking into this matter that is relating to your damaged goods and I will provide you with a response and further updates via direct email in due course.
Hopefully we will be able to have this issue resolved for you amicably.
Please keep an eye out for my email coming through.
I hope this helps you further.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear that you feel disappointed with our services on this occasion.
I am currently looking into this matter that is relating to your damaged goods and I will provide you with a response and further updates via direct email in due course.
Hopefully we will be able to have this issue resolved for you amicably.
Please keep an eye out for my email coming through.
I hope this helps you further.
Kind Regards
Hayley