Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
22 March 2022
DHL Express Worldwide
Verified Customer
22 March 2022
DHL Express Worldwide
VC
a l'écoute de leur client et envoi tres rapide ,merci
Lecat Sebastien
22 March 2022
DHL Economy Select
LS
Perfect service
Verified Customer
22 March 2022
FedEx Connect
VC
It very disconcerting when the item arrived damaged but the buyer was never informed or shown pictures of the damage - instead wanted to charge to send pictures of the item that was clearly damaged when it arrived at warehouse. Everyone is washing their hands of their responsibility to do the right thing.
Hi there,
Many thanks for your feedback.
I am sorry to hear that you feel disappointed with our services on this occasion.
I am currently looking into this matter that is relating to your damaged goods and I will provide you with a response and further updates via direct email in due course.
Hopefully we will be able to have this issue resolved for you amicably.
Please keep an eye out for my email coming through.
I hope this helps you further.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear that you feel disappointed with our services on this occasion.
I am currently looking into this matter that is relating to your damaged goods and I will provide you with a response and further updates via direct email in due course.
Hopefully we will be able to have this issue resolved for you amicably.
Please keep an eye out for my email coming through.
I hope this helps you further.
Kind Regards
Hayley
Verified Customer
22 March 2022
DHL Express Worldwide
VC
Great service once you get used to it. Simple to use, quick delivery with the right distributers. Highly recommended.
Verified Customer
22 March 2022
DHL Express Worldwide
VC
Would definitely use them again but was more expensive than I anticipated for a tiny , low value package. Might reserve using the service for higher value items so the relative cost of postage isn’t as much.
Overall, very happy with service though
Overall, very happy with service though
Chase Freiman
22 March 2022
DHL Express Worldwide
CF
Great services
Verified Customer
22 March 2022
DHL Express Worldwide
VC
Excellent!! Item was well packaged for international shipping. Very fast handling. Highly recommended! My only suggestion is to add option to see picture of item.
Sally Chan
22 March 2022
DHL Express Worldwide
SC
Very friendly and speedy service. Really recommended.
Verified Customer
21 March 2022
DHL Express Worldwide
VC
Excellent service. Thank you.
Suhaimi Abdul Karim
21 March 2022
FedEx International Economy
SAK
so far great service
Verified Customer
20 March 2022
UPS Standard Single
VC
Service good. Don't like the final costs were clear at booking. Plus I had to pay border taxes additionally!!!!
Unverified Customer
20 March 2022
Unknown Shipment Details
Easy transaction. Notification of goods arrival. Upload receipt approval to despatch within 24 hours. Great service , thank you.
Megan Beveridge
20 March 2022
DHL Express Worldwide
MB
Easy transaction. Notification of goods arrival. Upload receipt approval to despatch within 24 hours. Great service, thank you.
Verified Customer
20 March 2022
FedEx Connect
VC
They do everything well. Forward2me service is the best. I’ve received all my orders without problems or delays. The customer service responses are extremely well communicated.
Verified Customer
20 March 2022
UPS Standard Single
VC
I had many doubts at first but their CM on Twitter was really helpful!
Super fast and easy.
Very, very happy with your service! Thank you.
Super fast and easy.
Very, very happy with your service! Thank you.
Verified Customer
20 March 2022
DHL Express Worldwide
VC
Very very Good Service
Verified Customer
20 March 2022
DHL Express Worldwide
VC
Great service and great communication. It's a little pricey though. I wish it was cheaper.
Verified Customer
20 March 2022
DHL Express Worldwide
VC
Very good service.
Verified Customer
20 March 2022
DHL Economy Select
VC
Great super fast delivery
Unverified Customer
19 March 2022
Unknown Shipment Details
Excellent company and excellent customer service!They sent me my motorcycle tire fast and secure!Also when i needed details about the shipping ,the customer service answered to me very fast ,detailed and friendly!What an excellent customer service!Highly recomended!
Michalis Lachanas
19 March 2022
DHL Economy Select
ML
Excellent company and excellent customer service!They sent me my motorcycle tire fast and secure!Also when i needed details about the shipping,the customer service answered to me very fast,detailed and friendly!What an excellent customer service!Highly recomended!
Verified Customer
19 March 2022
DHL Express Worldwide
VC
Crazy price for the weight of items. Had to ditch the purchase
Verified Customer
19 March 2022
DHL Express Worldwide
VC
Fast reliable and hassle-free. Will definitely be using again
Verified Customer
19 March 2022
DHL Express Worldwide
VC
Brilliant service. Efficient and quick. Brilliant customer service.
Verified Customer
18 March 2022
FedEx Connect
VC
Perfect service for UK to the world post and parcels. Simon was my packaging assistant, and he did a great job. My ceramic item was securely packaged and it arrived here safe and sound! Thank you Simon!
Marcio Simioni
18 March 2022
FedEx International Economy
MS
Reliable and very fast!
Verified Customer
18 March 2022
FedEx International Economy
VC
I have used the service two times to buy shoes from a retailer in France. The service is reasonably priced and the shipping turn around time is fast. I will use them again in the future.
Tony Wellard
18 March 2022
DHL Express Worldwide
TW
A huge improvement
McKayla M
18 March 2022
FedEx Connect
MM
Got an email as soon as it arrived it the warehouse and they shipped it to me within a few days. Came in good condition. 10/10
Verified Customer
18 March 2022
DHL Express Worldwide
VC
Forward2 Me answered my e-mailed questions promptly and got my car parts from Germany to Texas quickly. My advice is always use them unless you don’t mind waiting for a month or more like I am doing now with a different shipment.
Tracie Orosco
18 March 2022
FedEx Connect
TO
My package arrived sooner then expected and they kept me updated on the arrival. Package was in pristine condition & I will definitely use this service again!
Verified Customer
18 March 2022
DHL Express Worldwide
VC
Extremely fast, efficient, professional, courteous, willing to help beyond just a service company. They really care about your experience and satisfaction! Thank you as always!
Victor Leclerc-Poulin
18 March 2022
DHL Express Worldwide
VL
excellent ! great service, good customer support! would definitively recommend this company to friend and anyone!
Verified Customer
17 March 2022
FedEx International Priority
VC
Service as promised, very expeditious and efficient. Very satisfied and safe to say, I will probably use again.
Terje Fagernes
17 March 2022
DHL Economy Select
TF
Great handling!
Verified Customer
17 March 2022
DHL Economy Select
VC
Easy to handle, physical mail is pretty much handled like email in that you have an "inbox" overview on everything that is ready to ship etc. - then choose whichever way you want to ship. Very neat!
Darren Peake
17 March 2022
FedEx International Economy
DP
I have used the service four times now to buy small hobby parts from suppliers in Germany. They provide a reliable drop box and mail forwarding service. For some reason the Germans are non too keen to mail direct outside of German speaking Europe.
Verified Customer
17 March 2022
DHL Express Worldwide
VC
The prompt response was great.
Verified Customer
17 March 2022
DHL Express Worldwide
VC
I have never used a service like this so I did not know what to expect. It was so easy to set up and the shipping speed was great!
Verified Customer
17 March 2022
DHL Economy Select
VC
Fast, reliable,and super easy, I highly recommend forward2me
Jose Carlos Aguiar
16 March 2022
FedEx International Economy
JCA
Armazenamento e envio realizados de forma muito profissional... Fica a sugestão de uma alternativa de transporte mais econômica, com possibilidade de rastreamento, apenas para ajudar...
ek28
16 March 2022
FedEx International Economy
E
Thanks for rapid shipping.
I expect for just a little bit reasonable price delivery service for volume package if you can near future.
I expect for just a little bit reasonable price delivery service for volume package if you can near future.
Ruud van Rijn
16 March 2022
FedEx International Priority
RVR
They combined 3 packages in 1. Great!! Saves shipping costs.
Verified Customer
16 March 2022
FedEx International Economy
VC
Excellet service; kept me updated with the status of my parcels all the time. Would recommend them to anyone.
Mohd.Yunos Tanga
16 March 2022
DHL Express Worldwide
MT
Fowardto2me is simple, direct straight foward and felxible to get your items cheap and safe to you. Would use them again for my next ordered items. Thanks
Verified Customer
16 March 2022
FedEx Connect
VC
Easy shopping at many UK/EU destinations.
Aaron W
16 March 2022
FedEx Connect
AW
Recommend this service
Verified Customer
15 March 2022
DHL Economy Select
VC
Gute rasche Lieferung. Übersichtliche Webseite; Teillieferungen wurden zusammengefasst.
Dennis Arnold
15 March 2022
DHL Economy Select
DA
More expensive than calculated
Hi Dennis,
Many thanks for your feedback.
I am sorry you feel dissatisfied with our services.
I have looked into your shipping costs in more detail and I can see that the chargeable weight of your 3 packages as a multi piece shipment was 2.50 kg, this was the greater overall weight of your 3 packages and this would have been the weight used to calculate the shipping costs with the courier rather than overall actual weight 0.71 kg. The greater chargeable weight of your 3 packages gave you a total shipping price of £31.48 with DHL Economy road service. Volumetric weight, sometimes referred to as dimensional weight, is a measure used by couriers like DHL and UPS use to set the price of shipping items which are large in volume but relatively light in weight. If the volume is greater than the actual weight of the goods in a package this is the weight that would be used to determine the final shipping price.
I believe you were provided with the best shipping service option for your packages as a multi piece shipment with DHL Economy road service because if you had chosen to consolidate all 3 packages together as one piece to then access the UPS Standard Single road service at £30.89 this would not have saved you any further costs on the original shipping prices for either UPS Standard Single or DHL Economy road service and you would have also had additional repack charges of £2.00 per package to pay on top of the base shipping price. If you were planning on shipping your 3 packages through UPS standard single road service you would have needed to consolidate your 3 packages together to create one package because UPS Standard Single is a single package only service but by doing this you would have ended up increasing your shipping costs unnecessarily by an additional £6.00 due to repack charges.
Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive to each specific warehouse and we do also apply our own service charge to the overall courier shipping prices as a percentage.
Please be aware that it is a forwarding service that you are paying for through our company- you are not just paying for the shipping with the couriers.
We apologize for any inconveninece this may be causing you.
We really do hope that this issue does not deter you from using our service again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry you feel dissatisfied with our services.
I have looked into your shipping costs in more detail and I can see that the chargeable weight of your 3 packages as a multi piece shipment was 2.50 kg, this was the greater overall weight of your 3 packages and this would have been the weight used to calculate the shipping costs with the courier rather than overall actual weight 0.71 kg. The greater chargeable weight of your 3 packages gave you a total shipping price of £31.48 with DHL Economy road service. Volumetric weight, sometimes referred to as dimensional weight, is a measure used by couriers like DHL and UPS use to set the price of shipping items which are large in volume but relatively light in weight. If the volume is greater than the actual weight of the goods in a package this is the weight that would be used to determine the final shipping price.
I believe you were provided with the best shipping service option for your packages as a multi piece shipment with DHL Economy road service because if you had chosen to consolidate all 3 packages together as one piece to then access the UPS Standard Single road service at £30.89 this would not have saved you any further costs on the original shipping prices for either UPS Standard Single or DHL Economy road service and you would have also had additional repack charges of £2.00 per package to pay on top of the base shipping price. If you were planning on shipping your 3 packages through UPS standard single road service you would have needed to consolidate your 3 packages together to create one package because UPS Standard Single is a single package only service but by doing this you would have ended up increasing your shipping costs unnecessarily by an additional £6.00 due to repack charges.
Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive to each specific warehouse and we do also apply our own service charge to the overall courier shipping prices as a percentage.
Please be aware that it is a forwarding service that you are paying for through our company- you are not just paying for the shipping with the couriers.
We apologize for any inconveninece this may be causing you.
We really do hope that this issue does not deter you from using our service again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied in relation to the GST invoice process through our services.
The New Zealand government introduced GST laws which were effective from 1st December 2019. A Goods and Service Tax (GST) is applied to all sales of Low Value Goods (LVG) imported into New Zealand.
Therefore we are obliged to collect 15% GST on both items with a value of $1000 NZD or less and the shipping service provided.
If you have a registered Business Account number which is registered for GST, this number can be registered on your account, once approved we will not need to charge GST on any of your shipments, the transactions will need to be declared on your usual return to the New Zealand Tax Office.
Please note, further information relating to GST for Australia and New Zealand is available for our customers to view from the FAQs page on our website
I hope this helps explain this charge further however if you have any further questions please don't hesitate to get in touch.
We hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating for our service.
Kind Regards
Hayley