Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
09 April 2022
FedEx International Economy
VC
Recommended and will buy again!
Vignir Olafsson
08 April 2022
DHL Express Worldwide
VO
Great and prompt service will definitely recommend you
Ali Hameed
08 April 2022
DHL Express Worldwide
AH
shipped for free on DHL after SMSA shipping problem. Top customer service
Verified Customer
08 April 2022
DHL Express Worldwide
VC
Amazing Service!!
Khalid Al Alshaikh
08 April 2022
DHL Express Worldwide
KAA
Shipping fees arevery expensive and limted options
Hi,
Thank you for your feedback.
I see you have shipped your goods from our Guernsey warehouse. It is recommended that you only look to ship higher value goods to this address as shipping options are limited to DHL and can be a little more expensive than shipping from our mainland UK address. It is therefore important that you calculate beforehand that the vat saving on the purchase is higher than the possible increase in shipping costs from this facility compared to shipping from the UK mainland.
I see you also made use of our combine and repack service which helps reduce the chargeable weight of your goods and therefore reduce the shipping costs. The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers use the volumetric weight to calculate their shipping prices.
I hope this helps explain.
Thank you for your feedback.
I see you have shipped your goods from our Guernsey warehouse. It is recommended that you only look to ship higher value goods to this address as shipping options are limited to DHL and can be a little more expensive than shipping from our mainland UK address. It is therefore important that you calculate beforehand that the vat saving on the purchase is higher than the possible increase in shipping costs from this facility compared to shipping from the UK mainland.
I see you also made use of our combine and repack service which helps reduce the chargeable weight of your goods and therefore reduce the shipping costs. The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers use the volumetric weight to calculate their shipping prices.
I hope this helps explain.
Verified Customer
08 April 2022
FedEx Connect
VC
Excellent service. I didn't know how to get my item internationally as the seller wouldn't ship. Glad I found out about Forward2Me.
Guadalupe Reyes
08 April 2022
DHL Express Worldwide
GR
Fast shipping and very communicative.
Lj Heng
08 April 2022
FedEx International Economy
LH
The service was quick. The goods arrived in good condition. There was no hassle.The communication with the service department was great.
Mohammad Mubarak
08 April 2022
FedEx International Priority
MM
very fast and great price
Riaan Du Toit
07 April 2022
DHL Express Worldwide
RDT
Great service and fast delivery.
Verified Customer
07 April 2022
UPS Standard Single
VC
Einfach, schnell, preiswert, zuverlässig.
Gerne wieder.
Gerne wieder.
Alex
07 April 2022
DHL Express Worldwide
A
Terrible service. Complete misrepresentation of fees. Never use you again.
Hi Gregory,
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services.
We do clearly advise customers, regarding dangerous goods shipments/lithium batteries, from our FAQs page (Can forward2me ship perfumes, aftershaves, aerosols and batteries that are classed as dangerous goods?) Customers are advised to inform our customer services department, prior to purchasing perfumes or any potential dangerous goods, to ensure we can offer a shipping service to the stated country of destination from the required warehouse and to also confirm the relevant additional dangerous goods surcharges that would need to be included on top of the base shipping price.
Unfortunately all dangerous good surcharge fees are not established by ourselves but by the accredited couriers who have to abide by the rules and regulations set out by ADR (Dangerous Goods By Road) or IATA (International Air Transport Association). Therefore there is no negotiation on the set dangerous goods surcharge fees for shipments containing products such as perfumes.
I hope the information I have provided to you is useful, we hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating for our service.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services.
We do clearly advise customers, regarding dangerous goods shipments/lithium batteries, from our FAQs page (Can forward2me ship perfumes, aftershaves, aerosols and batteries that are classed as dangerous goods?) Customers are advised to inform our customer services department, prior to purchasing perfumes or any potential dangerous goods, to ensure we can offer a shipping service to the stated country of destination from the required warehouse and to also confirm the relevant additional dangerous goods surcharges that would need to be included on top of the base shipping price.
Unfortunately all dangerous good surcharge fees are not established by ourselves but by the accredited couriers who have to abide by the rules and regulations set out by ADR (Dangerous Goods By Road) or IATA (International Air Transport Association). Therefore there is no negotiation on the set dangerous goods surcharge fees for shipments containing products such as perfumes.
I hope the information I have provided to you is useful, we hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating for our service.
Kind Regards
Hayley
Verified Customer
06 April 2022
FedEx Connect
VC
This service is the best. I've used them 3 times so far with excellent results and will continue to do so. I'm thankful for them!
Billy Andriamahazomandimby
06 April 2022
DHL Express Worldwide
BA
Very happy with the service. my items where shipped on time with DHL from Turkey. I am planning to use it again.
Evelina Skaugvoll
06 April 2022
TNT Economy Express
ES
Jag kan verkligen rekommendera deras tjänster, fick hem min vara snabbt och problemfritt !:)
Verified Customer
06 April 2022
FedEx International Economy
VC
Great customer service, speedy reply, and nice delivery
Verified Customer
06 April 2022
DHL Express Worldwide
VC
The packaging tape ruined the box of the product. Though it did not have outer box, I was upset with the adhesive tape damage the main box of the product
Hi there,
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied.
Please accept our sincere apologies for the inconvenience this may cause you, we know this will be disappointing however we have included a link below providing you with the details of opening packages upon arrival.
Please see the details in section 9.2 of the terms of trade: https://www.forward2me.com/terms-of-trade/
As per our terms of trade Section 9. Delivery and Storage 9.2 9.2 We may need to inspect the Goods, which could include opening packages where necessary. If we do this, we will re-package the Goods so they are packaged to a similar standard to when we received them. Although we will use reasonable endeavours to avoid doing so, you acknowledge that as part of this inspection we may have to break the seals on some Goods. We do not accept any liability for any damage caused as a result (unless it is due to our negligence)."
Unfortunately I cannot see that we received any communication from you via email requesting us to not use adhesive tape to reseal or strengthen your package/box prior to shipping or in relation to the damages to the main box from your shipment that was sent from our Turkey warehouse. Without sufficient evidence or images we cannot clearly determine how or if the damages were caused by the adhesive tape.
I will ask one of my senior Customer Experience agents to reach out to you, request further details relating to the damaged box and hopefully we can come to an amicable evaluation of this matter for you.
I hope this helps you, we sincerely hope this matter does not deter you from using our services again in the future and that you will reconsider your current rating of our service.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied.
Please accept our sincere apologies for the inconvenience this may cause you, we know this will be disappointing however we have included a link below providing you with the details of opening packages upon arrival.
Please see the details in section 9.2 of the terms of trade: https://www.forward2me.com/terms-of-trade/
As per our terms of trade Section 9. Delivery and Storage 9.2 9.2 We may need to inspect the Goods, which could include opening packages where necessary. If we do this, we will re-package the Goods so they are packaged to a similar standard to when we received them. Although we will use reasonable endeavours to avoid doing so, you acknowledge that as part of this inspection we may have to break the seals on some Goods. We do not accept any liability for any damage caused as a result (unless it is due to our negligence)."
Unfortunately I cannot see that we received any communication from you via email requesting us to not use adhesive tape to reseal or strengthen your package/box prior to shipping or in relation to the damages to the main box from your shipment that was sent from our Turkey warehouse. Without sufficient evidence or images we cannot clearly determine how or if the damages were caused by the adhesive tape.
I will ask one of my senior Customer Experience agents to reach out to you, request further details relating to the damaged box and hopefully we can come to an amicable evaluation of this matter for you.
I hope this helps you, we sincerely hope this matter does not deter you from using our services again in the future and that you will reconsider your current rating of our service.
Kind Regards
Hayley
Verified Customer
06 April 2022
UPS Express Saver
VC
I use F2M because it is reliable, fast and arrives.
The disadvantages are the high shipping costs and the lack of choice.
Also.
It is not possible to track the arrival in Japan.
For some reason, the inability to select the repack option is also a bottleneck.
The disadvantages are the high shipping costs and the lack of choice.
Also.
It is not possible to track the arrival in Japan.
For some reason, the inability to select the repack option is also a bottleneck.
Verified Customer
05 April 2022
DHL Express Worldwide
VC
I am very happy with the service. I would use them again and recommend them to others. No complaints.
Verified Customer
05 April 2022
FedEx Connect
VC
Found this via Google so I was nervous, but it worked out great.
Communication was good, and my package was turned around quickly and then reached me much faster than expected. I did not opt for the extra insurance.
Communication was good, and my package was turned around quickly and then reached me much faster than expected. I did not opt for the extra insurance.
Verified Customer
05 April 2022
DHL Express Worldwide
VC
I recommend, slightly expensive but I received my shipment fast!
Predrag Lalovic
05 April 2022
DHL Express Worldwide
PL
Great service!
Matias Rodriguez
05 April 2022
DHL Express Worldwide
MR
Service was great and timely and customer service worked with me to get my package to the states. Will definietly work with forward2me again.
Tara Beckman
05 April 2022
FedEx International Priority
TB
They were great at responding to emails. Was a super quick service.
roro rokrok
04 April 2022
FedEx International Economy
RR
Very good I like it ❤️
Pieter Kuiper
04 April 2022
UPS Standard Single
PK
great service
Verified Customer
04 April 2022
FedEx International Economy
VC
Friendly and Efficient
Cristi M.
04 April 2022
DHL Express Worldwide
CM
I found this company by mistake to be honest but I highly recommend it to everyone, from personal needs up to big businesses.
Verified Customer
03 April 2022
FedEx International Economy
VC
Good service and delivery according to agreement.
Verified Customer
03 April 2022
DPD Classic
VC
I am very upset :(
So the website offers a few shipping companies, and even though everything arrived earlier than i thought, it does not tell you what payment the shipping company accepts. I only got my items after a stranger paid for me (and i paid them back) to get my items after import stuff, because they only accepted online banking and credit cards, and not Paypal and it wasn't mentioned on the website. I would have had to send my items back and then I would never receive my money back.
So the website offers a few shipping companies, and even though everything arrived earlier than i thought, it does not tell you what payment the shipping company accepts. I only got my items after a stranger paid for me (and i paid them back) to get my items after import stuff, because they only accepted online banking and credit cards, and not Paypal and it wasn't mentioned on the website. I would have had to send my items back and then I would never receive my money back.
Yahya Bahari
03 April 2022
FedEx International Economy
YB
Excellent service.. good customer service ..
katsuhiko ozaki
03 April 2022
FedEx International Economy
KO
It was very good.
Verified Customer
02 April 2022
FedEx International Priority
VC
The service works but its really expensive and you have to pay tolls anyway, meaning I often end up not buying an item because the price ends up being three or four times as expensive. Is it really worth it? Most times it probably isn`t.
Henk Calon
02 April 2022
DHL Economy Select
HC
Very good service, they realy help you, quick responce if you have questions
Verified Customer
02 April 2022
FedEx International Priority
VC
They answered the questions accurately, so I was able to trade with great peace of mind. I am also grateful for the prompt response. If there is another opportunity then I would like to use this service again.
Laura Kalnicky-Giuffra
02 April 2022
DHL Express Worldwide
LK
Fast shipping & saved money by combining packages!
Verified Customer
02 April 2022
DHL Express Worldwide
VC
.excellent
Matt Thorooughgood
01 April 2022
FedEx International Priority
MT
Service is awesome
Jose Mora
31 March 2022
DHL Economy Select
JM
Recomended to export
Pierre Theron
31 March 2022
FedEx International Economy
PT
Support is quick on anything you ask them.
Oscar Camacho
31 March 2022
FedEx International Economy
OC
Exelente servicio
Verified Customer
30 March 2022
UPS Express Saver
VC
不明な点なども、丁寧に対応して頂けました。ありがとうございます。
Verified Customer
30 March 2022
UPS Standard Single
VC
Clear instructions, guidance and tracking. I knew exactly what to do with my parcel and where it was in the system. I’d definitely use again.
Laura Sweet
30 March 2022
DHL Express Worldwide
LS
Great service to have your products from Europe.
Verified Customer
30 March 2022
DHL Express Worldwide
VC
sehr schnelle Lieferung
Nazreen Jaafar
30 March 2022
FedEx International Priority
NJ
Professional services
Unverified Customer
30 March 2022
Unknown Shipment Details
They are claiming they have a "UK Tax Free" shipping option. This is NOT TRUE , after paying 140euros in shipping(only option). DHL still charged me extra Tax Fee's. I would not recommand this company for reshipping from uk.
Dim Fil
30 March 2022
DHL Express Worldwide
DF
Ταχεία μεταφορά, συνεχής παρακολούθηση της πορείας της παραγγελίας. Φερεγγυότητα.
Verified Customer
30 March 2022
DHL Express Worldwide
VC
Q) Could I tell them how to improve their service you say?
A) How about not lying to potential customers, by under quoting their rates. Its called bait & switch and is illegal in this country - They are way too expensive to ever use them again.
A) How about not lying to potential customers, by under quoting their rates. Its called bait & switch and is illegal in this country - They are way too expensive to ever use them again.
Hi,
We're sorry to hear that you feel that you have been lied to. The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
As we cannot see any communication between us and yourself, we can only assume that you have checked our price calculator, the price calculator is accurate but can only quote on the details you input.
Your package had dimensions of 24x11x8 with a weight of 0.2kg if you check this information on our price calculator you will see that the price quoted matches your shipping fee.
If you want to discuss this further please feel free to contact us.
We're sorry to hear that you feel that you have been lied to. The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
As we cannot see any communication between us and yourself, we can only assume that you have checked our price calculator, the price calculator is accurate but can only quote on the details you input.
Your package had dimensions of 24x11x8 with a weight of 0.2kg if you check this information on our price calculator you will see that the price quoted matches your shipping fee.
If you want to discuss this further please feel free to contact us.
Verified Customer
30 March 2022
DHL Express Worldwide
VC
Excellent, it is fast and easy to use.