Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
09 April 2026
Unknown Shipment Details
SASSARA FABIOLA
09 April 2026
FedEx Regional Economy
SF
Forward2to me sent me a photo of my box before ship it to me. The deliver was relatilvely quick (from UK to north Italy) and the box was in perfect conditions.
Thank you very much for your feedback. We’re really pleased to hear that your parcel arrived quickly and in perfect condition, and that you found the pre-shipment photo helpful. We appreciate you choosing Forward2Me and look forward to assisting you again in the future.
Unverified Customer
09 April 2026
Unknown Shipment Details
I received Customer Service Support from Joyce at Forward2me and am very happy with the Support Joyce provided to me, she was quick to respond to my inquiry with professionalism & with exactly the resolve I needed & I appreciate that! Thanku Joyce
Thank you for taking the time to share your feedback! 😊
We’re delighted to hear that you had a positive experience with our customer support and that Joyce was able to assist you quickly and professionally. We’ll be sure to pass along your kind words to her — she will be very happy to hear this.
We’re delighted to hear that you had a positive experience with our customer support and that Joyce was able to assist you quickly and professionally. We’ll be sure to pass along your kind words to her — she will be very happy to hear this.
James Everett Abdul
09 April 2026
FedEx Connect Plus
JEA
No issues. Very professional,
Thank you for your feedback! 😊
We’re glad to hear that everything went smoothly and that you found our service professional. We truly appreciate your support and look forward to assisting you again in the future.
We’re glad to hear that everything went smoothly and that you found our service professional. We truly appreciate your support and look forward to assisting you again in the future.
wade
08 April 2026
FedEx International Economy
W
非一般的服務好 , 回復快 , 貨倉的處理極好. 負責任.
Excellent service, quick response, and superb warehouse management. Responsible.
我是使用了很多次才評價的. 非常刻意評論 , 而且我是極少評論的. 所以極力推薦的好公司
I'm only reviewing this after using it many times. This is a very deliberate review, and I rarely leave reviews. Therefore, I highly recommend this company.
Excellent service, quick response, and superb warehouse management. Responsible.
我是使用了很多次才評價的. 非常刻意評論 , 而且我是極少評論的. 所以極力推薦的好公司
I'm only reviewing this after using it many times. This is a very deliberate review, and I rarely leave reviews. Therefore, I highly recommend this company.
Thank you for your 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
Daan
07 April 2026
UPS Standard Single
D
Fast and reliable!
Thank you for your great feedback. We’re really pleased to hear you found our service fast and reliable — we really appreciate your support.
John
07 April 2026
DPD Classic
J
Bonne agence de reexpedition, expedition tres rapide rien a dire. Le seul point negatif est juste le prix est un peu cher sinon c’est 10/10
Thank you for your kind review. We’re really glad you’re happy with the speed and service. We appreciate your feedback on pricing and will keep working to provide the best value possible.
Frank
07 April 2026
FedEx Regional Economy
F
Good comunication, good service.
Thank you for your review, your feedback is really appreciated.
Unverified Customer
05 April 2026
Unknown Shipment Details
Needed to get a big bulk of car detailing products and used Forward2Me to ship them. Of course since it's liquids I had to submit some paperwork. I was in constant contact with Aimee and she helped me very fast and I got everything hassle free. Delivered the items to the German warehouse. Will definitely use again in the future
Thank you for your 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
Unverified Customer
05 April 2026
Unknown Shipment Details
THANK YOU Aimee and Joyce FOR YOUR EXCELANT SERVISE
Thank you for your 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
Unverified Customer
04 April 2026
Unknown Shipment Details
Punctual, great reply reaction time. Miaco from Germany's support was fantastic!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Miaco❤️
Jose Garcia
04 April 2026
FedEx Connect Plus
JG
They are an excellent company—attentive at every step of the way. Throughout the entire process, they send you regular email updates so you always know where your package is. If you are outside the USA and need to make a purchase, they are the best option; they have locations in Germany, the UK, and Japan. I recommend them 100%.
Thank you for your 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
Unverified Customer
03 April 2026
Unknown Shipment Details
Edit, I was going to remove an additional star, as I just received an Ai slop email in response to this review, trying to but not actually addressing any points made in this review. However, for taking delivery and forwarding safely, that's worth two stars at least.
I have used them in the past once for a smaller package which was fine, however my last order with them was for two big boxes.
* Emailing them, I received less than useless AI replies
* Selected combine service, items weren't combined and was charged for two deliveries with no explanation why
* I understand they need to make money, but there is no transparency when booking delivery on how much of the fee is delivery and how much is service charge
* Initial quoted postage charges was $100, this turned into $400
* Adding multiple items using their website was not as user friendly as it could be
I have used them in the past once for a smaller package which was fine, however my last order with them was for two big boxes.
* Emailing them, I received less than useless AI replies
* Selected combine service, items weren't combined and was charged for two deliveries with no explanation why
* I understand they need to make money, but there is no transparency when booking delivery on how much of the fee is delivery and how much is service charge
* Initial quoted postage charges was $100, this turned into $400
* Adding multiple items using their website was not as user friendly as it could be
Hi Chloe,
Thanks for the feedback.
We're real person, not an AI. I can see we’ve missed the mark on the high standard of service you experienced with your first shipment.
I completely understand why this was a shock. This usually happens due to Volumetric Weight. While a box might be light, carriers charge based on the space it takes up on the plane. If the boxes were large, the $100 estimate (likely based on actual weight) jumped once the dimensions were factored in. I am happy to provide the specific dimensions and the carrier’s volumetric calculation so you can see exactly where that cost came from.
We hear you on the lack of fee breakdown and the website’s "user-friendliness." We are currently working on a clearer billing interface so you can see exactly what is a carrier fee versus a service fee before you hit pay.
We use templates to speed up replies, but we are real human.
Best regards,
Thanks for the feedback.
We're real person, not an AI. I can see we’ve missed the mark on the high standard of service you experienced with your first shipment.
I completely understand why this was a shock. This usually happens due to Volumetric Weight. While a box might be light, carriers charge based on the space it takes up on the plane. If the boxes were large, the $100 estimate (likely based on actual weight) jumped once the dimensions were factored in. I am happy to provide the specific dimensions and the carrier’s volumetric calculation so you can see exactly where that cost came from.
We hear you on the lack of fee breakdown and the website’s "user-friendliness." We are currently working on a clearer billing interface so you can see exactly what is a carrier fee versus a service fee before you hit pay.
We use templates to speed up replies, but we are real human.
Best regards,
Unverified Customer
02 April 2026
Unknown Shipment Details
Once I think I’m done with this company unfortunately they do something else wrong. This last item I had to be shipped was a pair of glasses. They forced me to have to combine and repack even though they came to them packaged great for shipment already. I bought from a highly reputable glasses business so I know they didn’t receive the frames how I received them. I hit combine and repack and was waiting until I got paid to ship it. Well I get an email that my glasses have been shipped. I never even picked what carrier or anything. I didn’t pay for shipping. I received my package today and I think I understand why they shipped it themselves. Once I opened the box it had only that brown paper. The glasses are in a thin fabric dolce and gabbana satchel. Literally no protection for the glasses just paper as filler for the unnecessarily big box. I opened the satchel and of course the glasses are broken. They’re bent in a way I doubt can be fixed and one of the arms is missing. The order was 100.74 euros. I thought after I got these shipped to me that I’d be done with this company but of course another awful experience. Like why did they not put the glasses in a small box or in a small box and then the small box in a bigger box with protection? And where’s the missing arm? They repackaged the glasses so they had full control of making sure it was we’ll protected. Yet they failed even that! You would think them shipping it to me for free was a nice gesture or something. But no they’re a business. A forwarding company doesn’t just ship your package for free. I believe they broke them while repacking and didn’t want to give me an option to pay for shipping and protection. I’m honestly confused and angry. Not sure how they’ll fix the situation now after they broke the frames and didn’t package them securely. On top of the extra fees and overly high shipping, I wouldn’t trust them with anything you believe could be damaged or is fragile. I’m thankful that was the last item I needed shipped from their warehouse.
We have read your comments regarding the Dolce & Gabbana glasses, and we are treating this as a high-priority internal failure.
To resolve this, please provide:
Clear photos of the damaged glasses and the box/packaging material.
A photo of the missing arm (or confirmation that it was missing from the box upon arrival).
The original invoice showing the price paid.
Please send all the details to info@forward2me.com
To resolve this, please provide:
Clear photos of the damaged glasses and the box/packaging material.
A photo of the missing arm (or confirmation that it was missing from the box upon arrival).
The original invoice showing the price paid.
Please send all the details to info@forward2me.com
Unverified Customer
02 April 2026
Unknown Shipment Details
My package arrived in perfect condition and incredibly fast. The packaging was exceptional — extremely well protected and handled with great care. I’m very satisfied with the whole experience and I highly recommend Forward2me to anyone looking for a reliable forwarding service.
Thank you so much for your wonderful feedback! We’re thrilled to hear that your package arrived safely and quickly, and that our packaging met your expectations. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
Krisztina Horváth
01 April 2026
FedEx Regional Economy
KH
Everythong went smooth.
Thank you for your feedback! We’re really glad to hear that everything went smoothly with your shipment.
Bailey Hein
31 March 2026
FedEx Connect Plus
BH
I paid $50 to get a book from the UK to the Us and then two weeks later FedEx contacts me and tells me I owe another $20 in duties and fees making my shipping costs about $70. The $50 was already insane but books are exempt from duties and fees so that just tells me that forward2me are not filling out the custom forms correctly and I will not being using them anymore
We are very sorry to hear about the unexpected fees you encountered with FedEx.
We have reached out to you via email to request a copy of the FedEx invoice. Our goal is to investigate this immediately and issue a refund for those additional fees.
We value your business and are committed to resolving this for you promptly.
Many thanks
We have reached out to you via email to request a copy of the FedEx invoice. Our goal is to investigate this immediately and issue a refund for those additional fees.
We value your business and are committed to resolving this for you promptly.
Many thanks
Grace Canon
31 March 2026
FedEx Connect Plus
GC
The process was much easier than expected. My shipments were received, consolidated, and re-shipped to me, and everything arrived in great condition.
Thank you for sharing your experience. We’re very pleased to hear that the process was easier than expected and that your shipments were received, consolidated, and delivered to you safely in great condition.
Unverified Customer
31 March 2026
Unknown Shipment Details
Forward2me were a great help identifying and assisting with the return and replacement of a damaged item i ordered. Joyce and Jus were very helpful throughout the entire process keeping me updated and providing photos of the item for the retailer. Would not hesitate to use again! Thank you
Thank you for taking the time to share your experience. We’re really pleased to hear that our team was able to assist you with the return and replacement of your damaged item.
Joyce and Jus will be very happy to know their support and updates throughout the process were helpful, especially with providing photos for the retailer. We truly appreciate your kind words and your trust in our service.
Joyce and Jus will be very happy to know their support and updates throughout the process were helpful, especially with providing photos for the retailer. We truly appreciate your kind words and your trust in our service.
Unverified Customer
31 March 2026
Unknown Shipment Details
The Japan location has been extremely disappointing. They are slow to respond to messages and take far too long to process and ship packages. I don’t know if they only have one or two staff members, but it’s frustrating when this so-called forwarding service presents themselves as professional yet continually delays shipments.
All of the packages I sent to this location were delayed. My most recent package shows it arrived on March 30th at 12:58, and it’s been almost 48 hours with no confirmation that it has been checked in. I’ve reached out multiple times and received no response.
I usually use Blackship because they are fast and ship within 24 hours. This experience has convinced me I will no longer use forwsrd2me. I take responsibility for choosing them this time, but the delays and lack of communication make it impossible to continue using their services. Unfortunately, you’ve lost me as a customer.
Update
I need to file a missing parcel request as you guys are responsible for my missing package. I see you guys will answer to reviews but not messages. I’m missing a Gucci Wallet that I won in a Japan Auction for my daughter’s birthday for 114.00USD. Im holding this company responsible to reimburse me for the missing item or find it immediately. This is ridiculous !!!
All of the packages I sent to this location were delayed. My most recent package shows it arrived on March 30th at 12:58, and it’s been almost 48 hours with no confirmation that it has been checked in. I’ve reached out multiple times and received no response.
I usually use Blackship because they are fast and ship within 24 hours. This experience has convinced me I will no longer use forwsrd2me. I take responsibility for choosing them this time, but the delays and lack of communication make it impossible to continue using their services. Unfortunately, you’ve lost me as a customer.
Update
I need to file a missing parcel request as you guys are responsible for my missing package. I see you guys will answer to reviews but not messages. I’m missing a Gucci Wallet that I won in a Japan Auction for my daughter’s birthday for 114.00USD. Im holding this company responsible to reimburse me for the missing item or find it immediately. This is ridiculous !!!
Thank you for reaching out and sharing your experience.
We previously reached out via email to check on this issue, but we haven't received a response yet. We would appreciate it if you could clarify the details of the situation so we can begin a formal investigation.
To help us resolve this as quickly as possible, please provide the following details regarding your missing package:
Tracking Number or Shipment Reference
Order Number (if available)
We take full responsibility for ensuring our customers’ packages are handled properly, and we are committed to resolving this for you promptly.
We look forward to hearing from you.
We previously reached out via email to check on this issue, but we haven't received a response yet. We would appreciate it if you could clarify the details of the situation so we can begin a formal investigation.
To help us resolve this as quickly as possible, please provide the following details regarding your missing package:
Tracking Number or Shipment Reference
Order Number (if available)
We take full responsibility for ensuring our customers’ packages are handled properly, and we are committed to resolving this for you promptly.
We look forward to hearing from you.
Unverified Customer
31 March 2026
Unknown Shipment Details
Ordered a few packages that came from, france and spain, when they arrived in Germany they received new shipping labels not correctly filled out with my customer ID, thankfully Miaco and rhe forward2me team was able to resolve the situation and get my packages ready to be forwarded to me in the US...
Thank you for sharing your experience. We’re glad to hear that Miaco and the team were able to quickly resolve the issue with the shipping labels and get your packages ready for forwarding to the US.
Unverified Customer
31 March 2026
Unknown Shipment Details
My parcel was recieved well at the warehouse, without any issues upon arival. Although I had to contact support so they could correct an incorrectly recorded item issue, the staff was quick and efficient. Customer service was indeed helpful with the zendesk employees and the parcel handler communicating smoothly. The issue was corrected within a few hours of contacting support. Honestly a 4.5/5 for me. Would use again.
Thank you for your kind feedback. We’re really glad to hear that your parcel was received safely and that our team was able to quickly correct the item issue for you. It’s great to know that the communication between our Zendesk support team and the warehouse staff helped resolve everything smoothly.
Unverified Customer
30 March 2026
Unknown Shipment Details
Some of my packages was misplaced at Forward2me Germany. I reached out to Aimee, she immediately investigated, she located my packages. I am very satisfied with how she handled the who situation.
Thank you so much for your kind feedback! I’m glad I could help locate your packages and resolve the situation quickly. Your satisfaction is very important to us, and it’s wonderful to hear that you’re happy with how everything was handled.
Unverified Customer
29 March 2026
Unknown Shipment Details
Just awful! I placed my order and followed each step on receipt of the relevant emails from Forward2me...they received my package the very next day but 3 days later it isn't even on it's way to me. I was asked to do the shipment step, got there and then a flag appeared to contact them due to my item being dangerous(it's a mobile phone) BUT no details of how to contact them! I found these myself and rang, voicemail saying to leave my details & they would get back to me shortly, shortly! That was 3 days ago I also emailed but guess what, no reply to that either! I did thorough checks before even purchasing this very expensive item and nowhere was it flagged on their website that A) a mobile phone is considered a "dangerous" item, B)any steps to organise the shipment of such an item or C)that one shouldn't expect their order anytime soon. Now my valuable mobile phone is still sitting in a warehouse in Germany, wholly unacceptable. I am not impressed! I will not recommend this company nor ever use them again, appalling service or lack thereof. I don't want excuses as I'm sure I will get in response to this, I simply want my phone! Please make that happen ASAP
UPDATE: I received a call, finally, as a result of having left a VM, nothing whatsoever to do with the reply received here which as I suspected was simply lip service! No immediate action was taken & nothing done to resolve faster for me. 2 painstaking days & a ton of over & back later & my order has only just been shipped(Tues)! Please be assured that this would not have happened unless I had followed up relentlessly & remained so vigilant. I had to push hard for every step. They chose the cheapest shipping option & charged me just shy of €60(Germany to Ireland) and it's going to take 8 more days for delivery! All the fuss & the contact us flagging for a 'dangerous item' was so unnecessary as there was no special arrangement to ship the phone but a €6 surcharge was applied. My order is currently in Poland, can only hope it makes it...the address on the tracking is not the shipping address I added, no city or even country on it! I can't encapsulate the frustration and helpless feelings I had whilst dealing with this company especially over such a valuable item in such a small space but trust me it was excruciating at best! First & last time I will ever use Forward2me, you have been warned!
UPDATE: I received a call, finally, as a result of having left a VM, nothing whatsoever to do with the reply received here which as I suspected was simply lip service! No immediate action was taken & nothing done to resolve faster for me. 2 painstaking days & a ton of over & back later & my order has only just been shipped(Tues)! Please be assured that this would not have happened unless I had followed up relentlessly & remained so vigilant. I had to push hard for every step. They chose the cheapest shipping option & charged me just shy of €60(Germany to Ireland) and it's going to take 8 more days for delivery! All the fuss & the contact us flagging for a 'dangerous item' was so unnecessary as there was no special arrangement to ship the phone but a €6 surcharge was applied. My order is currently in Poland, can only hope it makes it...the address on the tracking is not the shipping address I added, no city or even country on it! I can't encapsulate the frustration and helpless feelings I had whilst dealing with this company especially over such a valuable item in such a small space but trust me it was excruciating at best! First & last time I will ever use Forward2me, you have been warned!
Thanks for your feedback.
I am sincerely sorry for the delay and the lack of communication regarding your mobile phone. We understand your frustration—you want your item, not excuses, and we want to get it to you immediately.
To resolve this right now, please email your account details and tracking number to info@forward2me.com. Once we have your details, I will personally ensure our German warehouse prioritizes the "Dangerous Goods" (Lithium Battery) documentation required to get your phone dispatched on the next available flight.
I am sincerely sorry for the delay and the lack of communication regarding your mobile phone. We understand your frustration—you want your item, not excuses, and we want to get it to you immediately.
To resolve this right now, please email your account details and tracking number to info@forward2me.com. Once we have your details, I will personally ensure our German warehouse prioritizes the "Dangerous Goods" (Lithium Battery) documentation required to get your phone dispatched on the next available flight.
Cliff Johnson
28 March 2026
FedEx Connect Plus
CJ
My package was damaged
I’m very sorry to hear that your package arrived damaged. We understand how frustrating this must be.
Could you please provide photos of the damaged items and the packaging send allinformation at info@forward2me.com? Once we have these, we’ll be able to assist you with a replacement, refund, or further instructions.
Thank you for your patience, and we’ll work to resolve this as quickly as possible.
Kind regards,
Could you please provide photos of the damaged items and the packaging send allinformation at info@forward2me.com? Once we have these, we’ll be able to assist you with a replacement, refund, or further instructions.
Thank you for your patience, and we’ll work to resolve this as quickly as possible.
Kind regards,
David Bass
28 March 2026
UPS Express Saver
DB
The delivery was quick and the process went smoothly. The delivery fee, however, was more expensive than what I would have expected (something like $180 shipping fee) I suppose it was a fair price for what it was, 2 day air from Japan to the US, but I would like the option for a slower, less expensive option as I didn't need the item that quick. I could have waited a month. It was a compact miter saw that was shipped.
Thank you for your feedback and for sharing your experience with us. We’re glad to hear that the delivery was quick and that the process went smoothly.
We completely understand your point regarding the shipping fee. Our current quoted rates were for 2-day air from Japan to the US, which is why the cost was higher. We appreciate your suggestion about offering a slower, more economical option, and we’ll certainly take this into consideration to provide more flexibility for customers who don’t require expedited shipping.
We completely understand your point regarding the shipping fee. Our current quoted rates were for 2-day air from Japan to the US, which is why the cost was higher. We appreciate your suggestion about offering a slower, more economical option, and we’ll certainly take this into consideration to provide more flexibility for customers who don’t require expedited shipping.
Jeremy
27 March 2026
UPS Standard Single
J
Excellent service.
Forward2Me provided a smooth and reliable experience from start to finish. The handling of the package was efficient, and the process was clear and well-organized throughout.
Communication was professional and timely, and the shipment arrived as expected without any issues. The overall service quality was very satisfying.
I would definitely recommend Forward2Me for international shipping needs.
Forward2Me provided a smooth and reliable experience from start to finish. The handling of the package was efficient, and the process was clear and well-organized throughout.
Communication was professional and timely, and the shipment arrived as expected without any issues. The overall service quality was very satisfying.
I would definitely recommend Forward2Me for international shipping needs.
Thank you so much for your wonderful feedback! We’re glad to hear that your experience with Forward2Me was smooth and efficient from start to finish. Your kind words about our communication and service quality mean a lot to us.
We truly appreciate your recommendation and look forward to assisting you with any future international shipping needs!
We truly appreciate your recommendation and look forward to assisting you with any future international shipping needs!
Unverified Customer
26 March 2026
Unknown Shipment Details
I had an excellent experience thanks to Elvie from customer support. Elvie helped me clarify all the details about my shipment and patiently guided me through how Forward2me works. Elvie’s reassurance and clear explanations made the whole process easy to understand, and because of Elvie's help I felt confident choosing Forward2me for my shipment. Great customer support like this truly sets the company apart!
Thank you so much for your kind words! We’re delighted to hear that Elvie was able to guide you through the process and make your experience with Forward2Me smooth and stress-free. Your feedback about her support and clarity truly means a lot—we’ll be sure to pass this on to her.
We’re thrilled that you felt confident choosing Forward2Me and appreciate you recognizing the team’s effort. Thank you again for your support!
We’re thrilled that you felt confident choosing Forward2Me and appreciate you recognizing the team’s effort. Thank you again for your support!
Unverified Customer
26 March 2026
Unknown Shipment Details
This company is legit! You just need to choose the shipping method wisely. Good shipping means more to pay but in the end still you will received the item in a good condition. Good seevices forward2me!
Thank you so much for your positive feedback! We’re glad to hear that you received your items in good condition. Choosing the right shipping method really does make a difference, and we’re glad our service met your expectations. We appreciate your support and look forward to helping you with your future shipments!
Unverified Customer
25 March 2026
Unknown Shipment Details
Genial,
pedido USA -> ALEMANIA -> ESPANA llego correctamente.
Confiable
pedido USA -> ALEMANIA -> ESPANA llego correctamente.
Confiable
Thank you so much for your feedback! We’re glad to hear that your order arrived safely. 😊 We appreciate your trust in our service and look forward to helping you with your future shipments.
Unverified Customer
25 March 2026
Unknown Shipment Details
Première commande et vrai satisfait, je ne trouvais pas de moyen de commander un oreiller pour dormir mieux et j'ai enfin pu le recevoir grâce à vos services. Rapide, efficace, abordable et professionnel, je recommande vivement et suis 200% satisfait de vos services!
Thank you so much for your wonderful feedback! We’re glad to hear that your first order was a success and that you were able to receive your pillow easily. 😊 We’re glad our service was fast, efficient, affordable, and professional. We truly appreciate your recommendation and are delighted you’re 200% satisfied!
Unverified Customer
25 March 2026
Unknown Shipment Details
Horrendous experience with this company. Communication is extremely slow. You can never get through to anyone on the number they have provided - always goes to voicemail. You send responses to their questions only to get the same questions posed by different agents. It has taken me over 3 weeks to try to get 1 small package cleared and I am STILL dealing with them as they only email once every few days.
Absolutely appalling service. Will NEVER use them again.
Absolutely appalling service. Will NEVER use them again.
Thanks for the feedback.
I have pulled your file from the general queue and assigned it to a senior supervisor who will oversee this until the package is cleared. You will no longer deal with multiple agents asking the same questions.
I realize that our phone lines going to voicemail has added to your stress. We are currently experiencing higher-than-normal volumes, but that is no excuse for a three-week delay.
I have pulled your file from the general queue and assigned it to a senior supervisor who will oversee this until the package is cleared. You will no longer deal with multiple agents asking the same questions.
I realize that our phone lines going to voicemail has added to your stress. We are currently experiencing higher-than-normal volumes, but that is no excuse for a three-week delay.
Unverified Customer
25 March 2026
Unknown Shipment Details
Very reliable. Just a bit on the expensive side, but otherwise the service is very good and reliable.
Thank you for your feedback! We’re glad to hear you find our service reliable. We also appreciate your note regarding pricing and will keep this in mind as we continue to improve.
Unverified Customer
25 March 2026
Unknown Shipment Details
I had three packages and combined 2 because I was going to return 1 of them. I realized it’s more of a hassle to return the 1 so I was going to combine them all. Well they said since they already combined the 2 it’s already sealed for shipment and they refuse to undo it. Meaning I now have to pay 32 pounds at least for each shipment weighing only a few ounces. Combine and repack is costing me 6 pounds and the package I was going to return they say I have to combine and repack as well so I’m being forced to pay another 6 pounds on top of another 32 pounds. Please don’t use this service! I also want to clarify that 2 of the 3 orders I received they FORCED me to combine and repack or else they would just keep my items. And shipping ended up being wayyyy more than what they quoted me! Definitely look up a different proxy as this is the most expensive one I’ve seen over the years. They also lie and up charge through the roof because they know they can get away with it. If you don’t pay what they ask you to then they just keep your item.
We have read your feedbak.
The "Sealed" Policy: Once a consolidation is completed and packed, it is typically finalized to ensure warehouse efficiency and security. However, we understand that your situation changed regarding the third item.
A member of our management team will email you within the next two hours to confirm these changes have been applied. We want to regain your trust and get your packages home.
Sincerely,
The forward2me Support Team
The "Sealed" Policy: Once a consolidation is completed and packed, it is typically finalized to ensure warehouse efficiency and security. However, we understand that your situation changed regarding the third item.
A member of our management team will email you within the next two hours to confirm these changes have been applied. We want to regain your trust and get your packages home.
Sincerely,
The forward2me Support Team
Joyce
25 March 2026
FedEx Connect Plus
J
Great quick service. Love working with them.
Many thanks for the 5 star review. 😊
Caryn Leroy
25 March 2026
DHL Express Worldwide
CL
A sterling delivery service that is easy, quick and efficient to use.
Support service is excellent when you’re not sure how to go about it.
For first timers- I wanted to buy shoes in the UK and get them to South Africa.
I was given a “forwardtome” address in the UK. Got the shoe company to deliver the shoes there.
Chose one of the options of which courier company to do the leg to RSA.
Once they arrived at the depot, forwardtome got the courier company to collect and deliver.
Had to pay import duty when requested by courier company and received my shoes.
Only way I was able to get this particular brand of shoes, so it may have cost extra but it was necessary and worth it for me.
Very trust worthy company.
Support service is excellent when you’re not sure how to go about it.
For first timers- I wanted to buy shoes in the UK and get them to South Africa.
I was given a “forwardtome” address in the UK. Got the shoe company to deliver the shoes there.
Chose one of the options of which courier company to do the leg to RSA.
Once they arrived at the depot, forwardtome got the courier company to collect and deliver.
Had to pay import duty when requested by courier company and received my shoes.
Only way I was able to get this particular brand of shoes, so it may have cost extra but it was necessary and worth it for me.
Very trust worthy company.
Thank you so much for your detailed feedback! We’re glad to hear that your experience with forward2me was smooth and that our support team was able to guide you through the process. It’s great to know we could help you get the shoes you wanted, even across borders. We truly appreciate your trust and kind words!
Roq
24 March 2026
FedEx Regional Economy
R
On time, all arrived as expected.
Many thanks for the 5 star review. 😊
Unverified Customer
24 March 2026
Unknown Shipment Details
I utilized Forward2Me for two parcels. Joyce and the UK Warehouse team provided outstanding service!!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Francois Dumaine
24 March 2026
FedEx Connect Plus
FD
Very professional service, excellent tracking. Opens up great options to buy from countries around the world.
Many thanks for the 5 star review. 😊
Unverified Customer
24 March 2026
Unknown Shipment Details
Absolutely stellar support! I rarely write reviews, but I had a time-sensitive package, and Kyla in particular, as well as the rest of the team at the Preston, Lancashire location, helped me tremendously. They kept in constant contact via calls and emails to get everything processed as quickly as possible. I’m very thankful for their help and support. For me personally, this was easily one of the best customer service experiences I’ve ever had!
Thank you so much for taking the time to share your experience! We’re thrilled to hear that Kyla and our Preston, Lancashire team were able to support you so effectively.
Your kind words mean a lot to us, and we’re glad we could help make your time-sensitive shipment as smooth as possible. We’ll be sure to pass your feedback on to Kyla and the team—they’ll be delighted!
Your kind words mean a lot to us, and we’re glad we could help make your time-sensitive shipment as smooth as possible. We’ll be sure to pass your feedback on to Kyla and the team—they’ll be delighted!
Unverified Customer
23 March 2026
Unknown Shipment Details
Edited : I have been a customer for over 5 years and there have been many ups and downs with F2me but, in the end they have done their part to mend the issues and I appreciate them for that.
We want to assure you that we are a legitimate company and not involved in any fraudulent activity. We understand your frustration and take your concerns seriously.
To address this properly, we will be sending you a separate email to discuss the situation in more detail and clarify any misunderstandings regarding shipment descriptions, system limitations, and charges.
To address this properly, we will be sending you a separate email to discuss the situation in more detail and clarify any misunderstandings regarding shipment descriptions, system limitations, and charges.
Unverified Customer
23 March 2026
Unknown Shipment Details
I don't recommend the US warehouse. I lost two "delivered" packages in one year. Customer service will asking a "Proof of Delivery Photo" info when I reported a missing package. unfortunately packages were an USPS media mail. But, This info is not even available with better USPS services. It’s weird that the customer service is asking for this photo info, they should know USPS does not take photos of the delivery ever. Even UPS or FedEx here don’t do photos when the item is left with an individual as it says in the tracking. No courier ever will take a photo of the package being delivered to an individual. They might take a photo if it was left outside and not delivered to an individual. So the customer service is asking for something that makes no sense and doesn’t ever exist.
Thank you for sharing your feedback.
We would like to investigate the details of your shipments further, as we do not have a record of this specific review or your information. Please contact us directly at info@forward2me.com so we can look into your account.
Regarding your comments on our US warehouse and the request for a Proof of Delivery (POD) photo: We sincerely apologize for the frustration this caused. You are correct that USPS does not provide delivery photos, and major carriers like UPS or FedEx typically only take photos for "front door" drops, not for items signed for or handed to an individual.
We are currently reviewing our internal support protocols to ensure our business support team better understands the specific limitations of US carrier services like Media Mail.
We would like to investigate the details of your shipments further, as we do not have a record of this specific review or your information. Please contact us directly at info@forward2me.com so we can look into your account.
Regarding your comments on our US warehouse and the request for a Proof of Delivery (POD) photo: We sincerely apologize for the frustration this caused. You are correct that USPS does not provide delivery photos, and major carriers like UPS or FedEx typically only take photos for "front door" drops, not for items signed for or handed to an individual.
We are currently reviewing our internal support protocols to ensure our business support team better understands the specific limitations of US carrier services like Media Mail.
Unverified Customer
21 March 2026
Unknown Shipment Details
I used Forward2Me for the first time and shortly after ordering my items, realised that there would be a significant delay for delivery to my country of residence due to circumstances outside of our control. Because of this, I contacted them to see if the parcel could be forwarded to a UK address, to a family member. Due to the circumstances, Forward2Me agreed and Kyla in their customer services department has been excellent in helping ensure that the packages were processed and sent onto me.
Thank you for sharing your experience with us.
We completely understand that unexpected delays can arise due to circumstances beyond your control, and we’re glad we were able to support you with an alternative solution. It’s great to hear that forwarding your parcel to a UK address worked out well in the end.
We truly appreciate your kind words about Kyla — we’ll be sure to pass along your feedback to her. She’ll be delighted to know her assistance made a positive difference.
We completely understand that unexpected delays can arise due to circumstances beyond your control, and we’re glad we were able to support you with an alternative solution. It’s great to hear that forwarding your parcel to a UK address worked out well in the end.
We truly appreciate your kind words about Kyla — we’ll be sure to pass along your feedback to her. She’ll be delighted to know her assistance made a positive difference.
Unverified Customer
20 March 2026
Unknown Shipment Details
Postage extortion / total scam
I had 4 packages sent and the postage was quoted as 240€! Then they said “oh if you pay us 15€ we can repackage and get it to 160€.. I mean, by that point it’s extortion, they have all your stuff and will just bin it if you don’t pay up.
So I paid the 15€ and guess what… postage was 300€!!!… I complained repeatedly and they just gave that same bs line again and again about “oh it’s volume not weight soz”
UPDATED
They read this review a contacted me and refunded the difference. Pity they refused to ack anything until I did this… adjusted the rating to 3.
In the end it worked but I don’t think I would ever go through the risk/process again.
I had 4 packages sent and the postage was quoted as 240€! Then they said “oh if you pay us 15€ we can repackage and get it to 160€.. I mean, by that point it’s extortion, they have all your stuff and will just bin it if you don’t pay up.
So I paid the 15€ and guess what… postage was 300€!!!… I complained repeatedly and they just gave that same bs line again and again about “oh it’s volume not weight soz”
UPDATED
They read this review a contacted me and refunded the difference. Pity they refused to ack anything until I did this… adjusted the rating to 3.
In the end it worked but I don’t think I would ever go through the risk/process again.
Thank you for updating your review and sharing your experience. We’re glad that the refund issue was eventually resolved, though we completely understand your frustration with the process. Your feedback is very important to us, and we’ll take it on board to improve how we handle situations like this in the future.
We truly appreciate your time and honesty, and we hope we might have the opportunity to make your next experience smoother.
We truly appreciate your time and honesty, and we hope we might have the opportunity to make your next experience smoother.
Maria Sanchez
20 March 2026
UPS Express Saver
MS
EXCELLENT SERVICE. EVERYTHING WAS ON TIME !
Many thanks for the 5 star review. 😊
Unverified Customer
19 March 2026
Unknown Shipment Details
Reasonable prices for organising and shipping packages. Staff is friendly and very responsive with all requests and questions I had. Jhe from the warehouse in Germany has been helpful the entire time, notifying me about the progress of my package. Inquiring directly about the state of my package after it arrived, which was impeccable, shows that customer satisfaction is important to them.
Thank you very much for your kind feedback.
We’re really pleased to hear that you found our pricing reasonable and our team friendly and responsive throughout your experience. It’s especially great to know that Jhe from our Germany warehouse kept you well informed and ensured everything was handled smoothly.
We’re really pleased to hear that you found our pricing reasonable and our team friendly and responsive throughout your experience. It’s especially great to know that Jhe from our Germany warehouse kept you well informed and ensured everything was handled smoothly.
Unverified Customer
18 March 2026
Unknown Shipment Details
This is an edited review after Forward2Me was able to address some of my concerns regarding my shipment. I will address the story here, as I think it could help you if you want to use this service. I also have included feedback on areas I think the company can improve, as well as appreciation for some of the things that did eventually go right.
I ordered a medical testing supplies kit that unfortunately has run into FDA regulatory issues. I do want to acknowledge that the Trump administration is absolutely responsible for the regulatory problems around getting important medical care, supplies, and treatments, so there are those of us that are trying to use shipping forwarding services. That being said, MyGermany used to ship this item, and some other re-shippers will also do this too with varying degrees of success. After the acquisition, Forward2Me will not ship the items, which is something that caught me by surprise. There are other people who have tried this with Forward2Me, please be advised, if you are ordering what I ordered, they are not going to ship it through. Forward2Me says they don't want to take the risk with CBP intercepting the packages, so take that as you will if you are a customer.
I initially complained after being told I would have to pay around $30 (total costs) to ship the item domestically within Germany to return the item, and was told the charge was non-waivable. The customer service team eventually was able to step in to assist me. The company agreed on a one-time basis to waive the charge and ship the item back to the original supplier.
There was (and is) still some stress as I had to reach out to the supplier and plead for a return given that there had been some delays in time. At this point I am still hoping the supplier company, based on a conversation I had with their customer rep, will refund me, but we are technically past the 14 day window the original supplier has. And unfortunately, that does put me at risk of losing the money on the item. Foward2Me will cover returns up to 7 days but please be advised, that is a pretty narrow window. I encountered some issues with the website accepting a return address. The customer rep Jus tried to help, but I think the website had difficulty properly reading the address. That will add time to any return you may want to process on your end.
I do want to thank Joyce who took over on a lot of this request, and also Aimee, who also helped out and finished out the request getting the item shipping back to the supplier. They stuck with me through a difficult period on the request and, in fairness to them, did their best to help explain the website and how to use it. Aimee provided detailed instructions and Joyce followed up with easier-to-follow pictures when I didn't understand the text instructions at first. There were some disagreements about pricing/expenses but the company eventually decided to try to help out I think to address the dissatisfaction I had at that time.
I do think that some of the reviews here complaining about pricing transparency and such have validity - what you get on a shipping quote can often be a lot lower than what you will eventually need to pay. Now that Cadet Bone Spurs is escalating the War with Iran, it can create even more problems for customers as shipping rates surge in response to oil and supply line blockages. That's something to keep in mind if you want to use this service.
I do think the company could improve the useability of the website interface, and as a customer, you should expect that with things of this nature things may take more time than expected, such as contacting other parties involved on your order, processing addresses, etc. Deadlines can come up a lot sooner than you think. I did try calling the phone line and wasn't able to get through. The customer rep (Joyce) said that she had tried to call, but it didn't appear to get through on my phone. I think the company still probably has some issues to work with getting the customer support operations staffed appropriately to handle the volume they are dealing with, especially after a merger with another company. I can understand that reps need focused time to respond to emails and investigate concerns, and having a ringing phone at random points would really disrupt that focus. But coming from the customer side, being able to call is important as email/text communications can leave confusions about things that a call can resolve. I think the company should work to better support the customer support team so that both options can be operationally supported.
I ordered a medical testing supplies kit that unfortunately has run into FDA regulatory issues. I do want to acknowledge that the Trump administration is absolutely responsible for the regulatory problems around getting important medical care, supplies, and treatments, so there are those of us that are trying to use shipping forwarding services. That being said, MyGermany used to ship this item, and some other re-shippers will also do this too with varying degrees of success. After the acquisition, Forward2Me will not ship the items, which is something that caught me by surprise. There are other people who have tried this with Forward2Me, please be advised, if you are ordering what I ordered, they are not going to ship it through. Forward2Me says they don't want to take the risk with CBP intercepting the packages, so take that as you will if you are a customer.
I initially complained after being told I would have to pay around $30 (total costs) to ship the item domestically within Germany to return the item, and was told the charge was non-waivable. The customer service team eventually was able to step in to assist me. The company agreed on a one-time basis to waive the charge and ship the item back to the original supplier.
There was (and is) still some stress as I had to reach out to the supplier and plead for a return given that there had been some delays in time. At this point I am still hoping the supplier company, based on a conversation I had with their customer rep, will refund me, but we are technically past the 14 day window the original supplier has. And unfortunately, that does put me at risk of losing the money on the item. Foward2Me will cover returns up to 7 days but please be advised, that is a pretty narrow window. I encountered some issues with the website accepting a return address. The customer rep Jus tried to help, but I think the website had difficulty properly reading the address. That will add time to any return you may want to process on your end.
I do want to thank Joyce who took over on a lot of this request, and also Aimee, who also helped out and finished out the request getting the item shipping back to the supplier. They stuck with me through a difficult period on the request and, in fairness to them, did their best to help explain the website and how to use it. Aimee provided detailed instructions and Joyce followed up with easier-to-follow pictures when I didn't understand the text instructions at first. There were some disagreements about pricing/expenses but the company eventually decided to try to help out I think to address the dissatisfaction I had at that time.
I do think that some of the reviews here complaining about pricing transparency and such have validity - what you get on a shipping quote can often be a lot lower than what you will eventually need to pay. Now that Cadet Bone Spurs is escalating the War with Iran, it can create even more problems for customers as shipping rates surge in response to oil and supply line blockages. That's something to keep in mind if you want to use this service.
I do think the company could improve the useability of the website interface, and as a customer, you should expect that with things of this nature things may take more time than expected, such as contacting other parties involved on your order, processing addresses, etc. Deadlines can come up a lot sooner than you think. I did try calling the phone line and wasn't able to get through. The customer rep (Joyce) said that she had tried to call, but it didn't appear to get through on my phone. I think the company still probably has some issues to work with getting the customer support operations staffed appropriately to handle the volume they are dealing with, especially after a merger with another company. I can understand that reps need focused time to respond to emails and investigate concerns, and having a ringing phone at random points would really disrupt that focus. But coming from the customer side, being able to call is important as email/text communications can leave confusions about things that a call can resolve. I think the company should work to better support the customer support team so that both options can be operationally supported.
Thanks for the feedback.
We as a freight forwarders cannot legally bypass customs. We are bound by the shipping laws of both the export country (Germany/UK) and the import country (USA).
While we strive to help customers access products globally, medical testing kits are subject to strict International Air Transport Association (IATA) and FDA (U.S. Food and Drug Administration) regulations. Even if an item is not "dangerous," many countries classify diagnostic kits as restricted medical devices that require specific import permits or "Prior Notice" filings that individual consumers often cannot provide.
The "misunderstanding" mentioned by our team likely refers to the high risk of these items being seized or destroyed by U.S. Customs. However, we acknowledge that our communication was contradictory and that telling you to "try and fail" was not the clear guidance you deserved.
We apologize for the difficulty in reaching us by phone. We are currently reviewing our call logs and ticket handling processes to ensure we are as responsive as our customers need us to be.
Thank you.
We as a freight forwarders cannot legally bypass customs. We are bound by the shipping laws of both the export country (Germany/UK) and the import country (USA).
While we strive to help customers access products globally, medical testing kits are subject to strict International Air Transport Association (IATA) and FDA (U.S. Food and Drug Administration) regulations. Even if an item is not "dangerous," many countries classify diagnostic kits as restricted medical devices that require specific import permits or "Prior Notice" filings that individual consumers often cannot provide.
The "misunderstanding" mentioned by our team likely refers to the high risk of these items being seized or destroyed by U.S. Customs. However, we acknowledge that our communication was contradictory and that telling you to "try and fail" was not the clear guidance you deserved.
We apologize for the difficulty in reaching us by phone. We are currently reviewing our call logs and ticket handling processes to ensure we are as responsive as our customers need us to be.
Thank you.
Unverified Customer
17 March 2026
Unknown Shipment Details
Assurde le recensioni positive, assistenza clienti ridicola e priva di qualsiasi capacità.
Mi hanno spedito i pacchi divisi nostante fossero arrivati contemporaneamente (ed io avessi chiesto il repack) per farmi pagare il doppio delle spese, veramente vergognosi
Mi hanno spedito i pacchi divisi nostante fossero arrivati contemporaneamente (ed io avessi chiesto il repack) per farmi pagare il doppio delle spese, veramente vergognosi
Thank you for sharing your Trustpilot review.
We noticed that your order arrived in separate packages, even though they reached us on the same day. This happens because Amazon sometimes ships items separately. Each box is logged individually with its own item types, quantity, weight, and dimensions, which is why they are processed separately. We want to clarify that we never split your items; this was done by Amazon.
Our combine and repack process is an optional service to help consolidate multiple packages into a single shipment. While it does carry an additional charge, its purpose is to make shipping easier and more cost-effective. Customers can still choose to ship items as multiple pieces without requesting a combine and repack.
We will send you an email to discuss this further.
Kind regards,
We noticed that your order arrived in separate packages, even though they reached us on the same day. This happens because Amazon sometimes ships items separately. Each box is logged individually with its own item types, quantity, weight, and dimensions, which is why they are processed separately. We want to clarify that we never split your items; this was done by Amazon.
Our combine and repack process is an optional service to help consolidate multiple packages into a single shipment. While it does carry an additional charge, its purpose is to make shipping easier and more cost-effective. Customers can still choose to ship items as multiple pieces without requesting a combine and repack.
We will send you an email to discuss this further.
Kind regards,
Unverified Customer
17 March 2026
Unknown Shipment Details
Jus was AMAZING! They ensured my package was repacked so that it wouldn’t be damaged. ⭐️⭐️⭐️⭐️⭐️
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Jus❤️
Unverified Customer
17 March 2026
Unknown Shipment Details
I am updating my previous 1-star review to a 3.5 rating.
My original review on March 2 was based largely on a lack of communication. Since then, it appears that some emails were not being received in either direction, and it is unclear which side the issue occurred on. Because of that, I cannot attribute all of the communication problems solely to Forward2me.
In the end, Forward2me did resolve the issue and shipped the remaining balance of our goods at no additional cost to the client, who had already paid in full. The client has now received their merchandise, and we appreciate that the company ultimately came through.
However, I cannot rate them higher because response times were extremely slow, which caused a great deal of frustration and delay. I submitted three requests through their Help Portal without receiving a response.
We had three packages sent to them for consolidation, but their system was confusing and the packages were not consolidated as expected. The package counts shown in the system were difficult to verify, and the two emails we received about the shipment were unclear.
When the client received the shipment, two-thirds of the order was missing. I then contacted Forward2me through multiple channels — their website Help and Missing forms, email, Facebook, Instagram, LinkedIn, and by calling from the U.S. to the U.K., where I was only able to leave a message after being placed on hold.
This process began with the order placed on January 12, so the overall timeline was quite long.
Had this been handled more smoothly — especially given that it was a straightforward consolidation request — this likely would have been a 5-star experience. Ultimately the issue was resolved and we are satisfied with the final outcome.
It would greatly improve the customer experience if there were faster response times, a live chat option, or regional call centers so customers could reach someone more easily when issues arise.
My original review on March 2 was based largely on a lack of communication. Since then, it appears that some emails were not being received in either direction, and it is unclear which side the issue occurred on. Because of that, I cannot attribute all of the communication problems solely to Forward2me.
In the end, Forward2me did resolve the issue and shipped the remaining balance of our goods at no additional cost to the client, who had already paid in full. The client has now received their merchandise, and we appreciate that the company ultimately came through.
However, I cannot rate them higher because response times were extremely slow, which caused a great deal of frustration and delay. I submitted three requests through their Help Portal without receiving a response.
We had three packages sent to them for consolidation, but their system was confusing and the packages were not consolidated as expected. The package counts shown in the system were difficult to verify, and the two emails we received about the shipment were unclear.
When the client received the shipment, two-thirds of the order was missing. I then contacted Forward2me through multiple channels — their website Help and Missing forms, email, Facebook, Instagram, LinkedIn, and by calling from the U.S. to the U.K., where I was only able to leave a message after being placed on hold.
This process began with the order placed on January 12, so the overall timeline was quite long.
Had this been handled more smoothly — especially given that it was a straightforward consolidation request — this likely would have been a 5-star experience. Ultimately the issue was resolved and we are satisfied with the final outcome.
It would greatly improve the customer experience if there were faster response times, a live chat option, or regional call centers so customers could reach someone more easily when issues arise.
Thank you for your update and for sharing this feedback. We’re glad to hear that the remaining items have now been delivered and that the shipment was successfully completed.
We truly appreciate your patience while the issue was being resolved, and we’re pleased that we were able to ensure the remaining goods were shipped to the client without any additional cost. Your understanding throughout the process means a lot to us.
We truly appreciate your patience while the issue was being resolved, and we’re pleased that we were able to ensure the remaining goods were shipped to the client without any additional cost. Your understanding throughout the process means a lot to us.
I understand how concerning it must have been not receiving updates on your shipment.
In this case, the shipment was sent to a third-party parcel forwarding address. Due to customs requirements, the recipient acts as the Importer of Record in the importing country, and forwarding facilities are often not set up to take on this responsibility. This can lead to delays or shipments being held in clearance and often results in the shipment being returned.
For this reason, we generally do not recommend shipping to other forwarding companies and we do not usually offer this service to those types of addresses.
That said, we absolutely recognise that we should have communicated this more clearly and kept you better informed throughout. We are also reviewing our internal processes to ensure better cover when team members are away.
We will also follow up with you directly by email so we can look into this properly and help resolve the situation.
Kind Regards,
Tracy