Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
05 June 2026
Unknown Shipment Details
Unverified Customer
05 June 2026
Unknown Shipment Details
Amazing help and feel like I have a great company to frequent with my business. Thanks again for going the extra mile!
Thank you for your wonderful review! We're delighted to hear that you felt supported throughout the process and that our team was able to go the extra mile for you.
Providing reliable service and helping our customers' businesses succeed is exactly what we strive for.
We truly appreciate your trust in forward2me and look forward to assisting you with many more shipments in the future. Thanks again for your kind words and support.
Providing reliable service and helping our customers' businesses succeed is exactly what we strive for.
We truly appreciate your trust in forward2me and look forward to assisting you with many more shipments in the future. Thanks again for your kind words and support.
Danni Guo
05 June 2026
FedEx Connect Plus
DG
Excellent efficient service. 5 stars.
The only complaint is that there is no option for “tax payment”, the UPS company had to call me, with bad connection, to ask for email, and for payments, and for ID photo.
If there was “tax payment” option for forwardvia, then the difficulty would not exist.
The only complaint is that there is no option for “tax payment”, the UPS company had to call me, with bad connection, to ask for email, and for payments, and for ID photo.
If there was “tax payment” option for forwardvia, then the difficulty would not exist.
Thank you for your 5-star review and for choosing forward2me.
We're delighted to hear that you found our service efficient and that your shipment experience met your expectations.
We also appreciate your feedback regarding the payment of duties and taxes. Customs requirements and payment processes can vary between countries and couriers, and in some cases the courier may need to contact the recipient directly to arrange payment or obtain additional documentation before delivery. We understand how frustrating this can be, particularly when communication is difficult.
Customer feedback like yours is invaluable, and we'll certainly take your suggestion into consideration as we continue to improve our services and make the international shipping process as seamless as possible.
Thank you again for your support, and we look forward to assisting you with your future shipments.
We're delighted to hear that you found our service efficient and that your shipment experience met your expectations.
We also appreciate your feedback regarding the payment of duties and taxes. Customs requirements and payment processes can vary between countries and couriers, and in some cases the courier may need to contact the recipient directly to arrange payment or obtain additional documentation before delivery. We understand how frustrating this can be, particularly when communication is difficult.
Customer feedback like yours is invaluable, and we'll certainly take your suggestion into consideration as we continue to improve our services and make the international shipping process as seamless as possible.
Thank you again for your support, and we look forward to assisting you with your future shipments.
Unverified Customer
04 June 2026
Unknown Shipment Details
From the time I opened an account with forward2me to shipping my first shipment went smoothly, online support was great, Elvie was helpful when I WhatsApped assisted me quickly.
Likewise HONEY-VANESSA, assisted me with getting the package repacked and shipped within a day, and kept me updated throughout the process
Happy that I selected forward2me to reroute my packages
Afeef
Likewise HONEY-VANESSA, assisted me with getting the package repacked and shipped within a day, and kept me updated throughout the process
Happy that I selected forward2me to reroute my packages
Afeef
Thank you for choosing forward2me and for sharing your experience.
We're delighted to hear that your first shipment went so smoothly from account setup through to delivery. Providing fast, reliable support is incredibly important to us, so it's wonderful to know that Elvie was able to assist you promptly via WhatsApp and that Honey-Vanessa kept you informed throughout the repacking and shipping process.
Our team works hard to make international package forwarding as simple and stress-free as possible, with real people on hand to help whenever needed. It's great to hear that the quick turnaround, clear communication, and proactive support made such a positive impression.
Thank you for placing your trust in forward2me. We look forward to helping you shop and ship from around the world for many years to come.
We're delighted to hear that your first shipment went so smoothly from account setup through to delivery. Providing fast, reliable support is incredibly important to us, so it's wonderful to know that Elvie was able to assist you promptly via WhatsApp and that Honey-Vanessa kept you informed throughout the repacking and shipping process.
Our team works hard to make international package forwarding as simple and stress-free as possible, with real people on hand to help whenever needed. It's great to hear that the quick turnaround, clear communication, and proactive support made such a positive impression.
Thank you for placing your trust in forward2me. We look forward to helping you shop and ship from around the world for many years to come.
Unverified Customer
04 June 2026
Unknown Shipment Details
A shout out to the team in the U.K. warehouse their customer support has been really helpful. Thank you so much to Wens who responded quickly to my query and gave the reassurance I needed. Really fantastic customer care.
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that the UK team provided the support and reassurance you needed, and we'll be sure to pass your kind comments on to Wens. Delivering responsive, knowledgeable customer service is something we take great pride in, so it's fantastic to know your experience reflected that.
At forward2me, we understand that international shipping can sometimes feel complex, which is why our team is always on hand to help customers every step of the way. Whether you're forwarding a single purchase or managing regular international deliveries, we're committed to making the process as smooth and stress-free as possible.
Thank you for choosing forward2me. We look forward to assisting you with many more shipments in the future.
We're delighted to hear that the UK team provided the support and reassurance you needed, and we'll be sure to pass your kind comments on to Wens. Delivering responsive, knowledgeable customer service is something we take great pride in, so it's fantastic to know your experience reflected that.
At forward2me, we understand that international shipping can sometimes feel complex, which is why our team is always on hand to help customers every step of the way. Whether you're forwarding a single purchase or managing regular international deliveries, we're committed to making the process as smooth and stress-free as possible.
Thank you for choosing forward2me. We look forward to assisting you with many more shipments in the future.
Unverified Customer
04 June 2026
Unknown Shipment Details
My package was stuck in customs because the value quoted for customs exceeded the actual value of the goods but Joyce at the Customer Experience Team went above and beyond by not only sending me the correct invoice to be filed with DHL as soon as I informed forward2me of the problem,but monitoring the progress of the shipment until it was delivered.
Huge thanks to Joyce, I highly recommend forward2me as the customer service team have always been incredibly helpful and responsive about any issues or problem solving during transit or customs.
Huge thanks to Joyce, I highly recommend forward2me as the customer service team have always been incredibly helpful and responsive about any issues or problem solving during transit or customs.
Thank you for taking the time to share your experience and for your kind recommendation.
We understand how stressful customs delays can be, so we're delighted that Joyce was able to assist quickly by providing the necessary documentation and following your shipment through to successful delivery. Our Customer Experience Team is committed to supporting customers every step of the journey, especially when unexpected issues arise during customs clearance or transit.
Your feedback highlights what we strive for every day – responsive communication, proactive support, and a dedication to finding solutions when our customers need them most.
We'll be sure to pass your wonderful comments on to Joyce, who will be thrilled to know she made such a positive difference to your experience.
Thank you for choosing forward2me. We look forward to helping you with your future international shipping needs.
We understand how stressful customs delays can be, so we're delighted that Joyce was able to assist quickly by providing the necessary documentation and following your shipment through to successful delivery. Our Customer Experience Team is committed to supporting customers every step of the journey, especially when unexpected issues arise during customs clearance or transit.
Your feedback highlights what we strive for every day – responsive communication, proactive support, and a dedication to finding solutions when our customers need them most.
We'll be sure to pass your wonderful comments on to Joyce, who will be thrilled to know she made such a positive difference to your experience.
Thank you for choosing forward2me. We look forward to helping you with your future international shipping needs.
Unverified Customer
03 June 2026
Unknown Shipment Details
Joyce provided me with AAA+ customer service and superb attention to detail. She goes above and beyond to meet any and all forward shipping preferences. She's the very reason why fwd2me is #1 in the business. Promote!
Thank you so much for your fantastic review.
We are delighted to hear about your positive experience with Joyce. Providing exceptional customer service and attention to detail is something we pride ourselves on, and it's wonderful to know that Joyce went above and beyond to support your shipping needs.
At forward2me, we work hard to make international shopping and shipping as simple, reliable, and flexible as possible, and feedback like yours lets us know we're achieving that goal. We will be sure to pass your kind words on to Joyce and the wider team.
Thank you for choosing forward2me. We truly appreciate your support and look forward to assisting you with many more shipments in the future.
We are delighted to hear about your positive experience with Joyce. Providing exceptional customer service and attention to detail is something we pride ourselves on, and it's wonderful to know that Joyce went above and beyond to support your shipping needs.
At forward2me, we work hard to make international shopping and shipping as simple, reliable, and flexible as possible, and feedback like yours lets us know we're achieving that goal. We will be sure to pass your kind words on to Joyce and the wider team.
Thank you for choosing forward2me. We truly appreciate your support and look forward to assisting you with many more shipments in the future.
Unverified Customer
02 June 2026
Unknown Shipment Details
I've been using Forward2me to get goods from the UK to the Netherlands for a while, but this time it went wrong with a piece of jewelry as the carrier (DPD) did not allow it due to restrictions. Jus of the UK warehouse helped me figure out what happened and sent my package via another courier, which did allow it.
I’m sorry to hear there was an issue with DPD restricting the shipment due to the jewelry item. I’m glad to know Jus from our UK warehouse was able to investigate and assist in identifying the problem, and that we were able to get your parcel re-routed successfully with an alternative courier that accepted it.
Unverified Customer
02 June 2026
Unknown Shipment Details
I would like to thank everyone who worked at Forward2Me. The service was excellent, and everything went smoothly. I especially want to thank Nica, who works in Preston, Lancashire PR3 1NJ, for the help she gave me. Thanks, best regards, and I wish you all the best.
Thank you for your wonderful review and for choosing forward2me.
We are delighted to hear that your experience with us was excellent and that everything went smoothly from start to finish. Providing a reliable and hassle-free service is exactly what we strive for, so it's fantastic to receive such positive feedback.
A special thank you for recognising Nica's efforts. We will be sure to pass on your kind words to her and the team. Our warehouse and customer support teams work hard behind the scenes to ensure every shipment is handled with care, and feedback like yours means a great deal to them.
Thank you once again for your support and best wishes. We look forward to assisting you with your future international shipping needs.
We are delighted to hear that your experience with us was excellent and that everything went smoothly from start to finish. Providing a reliable and hassle-free service is exactly what we strive for, so it's fantastic to receive such positive feedback.
A special thank you for recognising Nica's efforts. We will be sure to pass on your kind words to her and the team. Our warehouse and customer support teams work hard behind the scenes to ensure every shipment is handled with care, and feedback like yours means a great deal to them.
Thank you once again for your support and best wishes. We look forward to assisting you with your future international shipping needs.
Tamás
02 June 2026
FedEx Regional Economy
T
This was my first experience with a forwarding company and everything was smooth and great. The layout of the web page was nice, the step by step process was great. The package arrived quickly in very safe packaging.
Thank you for sharing your first experience with us. We’re really pleased to hear that you found the process smooth and easy to follow, and that your parcel arrived quickly and safely.
We appreciate your feedback and look forward to supporting you again in the future.
We appreciate your feedback and look forward to supporting you again in the future.
Unverified Customer
01 June 2026
Unknown Shipment Details
Quick and professional response
Thank you for your review. We're delighted to hear that you found our service quick and professional. Providing efficient, reliable support is always our goal, and we appreciate you taking the time to share your experience. We look forward to assisting you again in the future.
Unverified Customer
01 June 2026
Unknown Shipment Details
Jamie was great. Provided prompt answers and solutions to my questions!!
Thank you for your 5-star review.
We're delighted to hear that Jamie was able to provide prompt answers and helpful solutions to your questions. Delivering responsive and effective customer support is something we take great pride in.
We're delighted to hear that Jamie was able to provide prompt answers and helpful solutions to your questions. Delivering responsive and effective customer support is something we take great pride in.
Unverified Customer
30 May 2026
Unknown Shipment Details
this is my first time using forward2me service and it won’t be my last! amazing and fast service i really recommend them also huge thanks to nica at the germany warehouse for being fast and helpful with updating my invoice
Thank you so much for your kind feedback! We’re really glad to hear that your first experience with Forward2Me went so smoothly and that you were happy with the speed and service.
We’ll also make sure to pass your thanks on to Nica at our Germany warehouse for being so quick and helpful with your invoice update she’ll really appreciate it.
We look forward to supporting you again in the future!
We’ll also make sure to pass your thanks on to Nica at our Germany warehouse for being so quick and helpful with your invoice update she’ll really appreciate it.
We look forward to supporting you again in the future!
Unverified Customer
29 May 2026
Unknown Shipment Details
I tried to navigate shipping on my Android, but it will not accept my input.
Value of item, and URL are rejected or not even able to input.
Aimie and Kyla take too long to respond and now they are closed until Monday.
This website is not user or Android friendly.
Steer clear of this company!
Value of item, and URL are rejected or not even able to input.
Aimie and Kyla take too long to respond and now they are closed until Monday.
This website is not user or Android friendly.
Steer clear of this company!
Thank you for your feedback. We're sorry to hear that you found the process difficult to navigate as a first-time user.
After reviewing your account, we can see that a member of our Customer Experience team contacted you directly to provide assistance and help guide you through the shipment process. We understand there was also a delay in processing your combine and repack request due to an exceptionally high volume of requests at the warehouse, and we appreciate your patience while this was completed.
We're pleased that your repack has now been finalised and your shipment is ready for the next stage. Our team is always happy to assist customers who are new to parcel forwarding, and we continually work to improve both our platform and customer experience based on feedback such as yours.
We appreciate you giving us the opportunity to help and look forward to successfully completing your shipment.
After reviewing your account, we can see that a member of our Customer Experience team contacted you directly to provide assistance and help guide you through the shipment process. We understand there was also a delay in processing your combine and repack request due to an exceptionally high volume of requests at the warehouse, and we appreciate your patience while this was completed.
We're pleased that your repack has now been finalised and your shipment is ready for the next stage. Our team is always happy to assist customers who are new to parcel forwarding, and we continually work to improve both our platform and customer experience based on feedback such as yours.
We appreciate you giving us the opportunity to help and look forward to successfully completing your shipment.
Oscar G
29 May 2026
DHL Express Worldwide
OG
Have done several orders with them now. And every single time its as straightforward and in a timely manner. Usually arrives sooner than expected. And its always packaged so tight, never had an issue with things breaking. Especially since i order perfumes in glass bottles. Looking forward2 keep using them in the future :))
Thank you for your continued trust in forward2me. We're delighted to hear that each of your shipments has been straightforward, well-packaged, and delivered promptly. It's especially great to know that your perfumes have arrived safely every time, as we understand how important careful handling is for fragile glass bottles.
We truly appreciate your loyalty and look forward to helping with many more shipments in the future. Thank you for choosing forward2me and for taking the time to share your experience.
We truly appreciate your loyalty and look forward to helping with many more shipments in the future. Thank you for choosing forward2me and for taking the time to share your experience.
Unverified Customer
29 May 2026
Unknown Shipment Details
Goated forwarding provider.
Very quick and decent price
Very quick and decent price
Thank you for the great feedback.
We’re really pleased to hear you found the service fast, reliable, and good value. We work hard to make international shipping as smooth and cost-effective as possible, so it’s great to know that came through in your experience.
We appreciate you choosing forward2me and hope to see you again soon.
We’re really pleased to hear you found the service fast, reliable, and good value. We work hard to make international shipping as smooth and cost-effective as possible, so it’s great to know that came through in your experience.
We appreciate you choosing forward2me and hope to see you again soon.
Unverified Customer
29 May 2026
Unknown Shipment Details
Jamie helped me find additional shipping options to the USA when my package arrived at the Germany and I only saw one option available. Friendly, professional and helpful service!
Thank you for taking the time to share your experience.
We are delighted to hear that Jamie was able to help you explore additional shipping options to the USA and support you once your parcel arrived in Germany. It’s great to know you found the service friendly, professional, and helpful.
We really appreciate your kind words and will make sure your feedback is shared with Jamie. Feedback like this means a lot and helps us continue delivering a smooth and supportive service.
Thank you for choosing forward2me.
We are delighted to hear that Jamie was able to help you explore additional shipping options to the USA and support you once your parcel arrived in Germany. It’s great to know you found the service friendly, professional, and helpful.
We really appreciate your kind words and will make sure your feedback is shared with Jamie. Feedback like this means a lot and helps us continue delivering a smooth and supportive service.
Thank you for choosing forward2me.
Conny Meischner
29 May 2026
FedEx Connect Plus
CM
I use forward2me for parcels from the UK to Germany and am very happy with the service overall. When an unexpected issue arose with one delivery, the support team took care of it and resolved everything to my full satisfaction. Communication was friendly and the outcome was great. Would definitely use again!"
We are sorry to hear that this shipment encountered issues during transit and understand how frustrating this must have been. Unfortunately, the parcel was incorrectly returned by the original carrier despite the import charges having already been paid, which was outside of our direct control.
That said, we always aim to support our customers when unexpected carrier or customs issues arise. To help resolve the situation as quickly as possible, our team arranged for the parcel to be reshipped with an alternative courier at no additional cost to you.
We appreciate your recognition of our support team’s efforts and are pleased that the shipment was ultimately delivered successfully. Feedback like yours is valuable to us as we continue working closely with our courier partners to improve reliability and the overall customer experience.
That said, we always aim to support our customers when unexpected carrier or customs issues arise. To help resolve the situation as quickly as possible, our team arranged for the parcel to be reshipped with an alternative courier at no additional cost to you.
We appreciate your recognition of our support team’s efforts and are pleased that the shipment was ultimately delivered successfully. Feedback like yours is valuable to us as we continue working closely with our courier partners to improve reliability and the overall customer experience.
Unverified Customer
29 May 2026
Unknown Shipment Details
On my very first trial of forward2me, I thought my shipment had gone awry from the start. I was wrong. I received a speedy and detailed explanation from forward2me's excellent customer service (a big Thank You to Wens at forward2me Germany). My package is safely en route, and now the only hurdle will be US customs. In this post-Trump-tariffs world, when small venders can't or won't ship to the US, forward2me is priceless (fast, reliable, easy to use).
Thank you for sharing your experience and for giving forward2me a try.
We are very pleased to hear that Wens was able to quickly clarify the situation and provide the support you needed. We understand that international shipping can sometimes feel uncertain, especially when purchasing from retailers that do not offer direct shipping to the US.
One of our main goals at forward2me is to make global shopping easier by giving customers access to stores and sellers around the world, with reliable forwarding services and dedicated customer support when needed.
We truly appreciate your kind words and hope your package clears customs smoothly and arrives with you very soon.
We are very pleased to hear that Wens was able to quickly clarify the situation and provide the support you needed. We understand that international shipping can sometimes feel uncertain, especially when purchasing from retailers that do not offer direct shipping to the US.
One of our main goals at forward2me is to make global shopping easier by giving customers access to stores and sellers around the world, with reliable forwarding services and dedicated customer support when needed.
We truly appreciate your kind words and hope your package clears customs smoothly and arrives with you very soon.
Unverified Customer
29 May 2026
Unknown Shipment Details
I would like to express my sincere thanks to Jhe for her outstanding support.
I recently experienced some issues with a package, and Jhe was incredibly kind, patient, and helpful throughout the entire process. She took the time to assist me every step of the way and ensured that everything was resolved properly. Thanks to her efforts, I was able to successfully retrieve my package and have the shipping costs reimbursed, which I greatly appreciated.
Jhe's kindness and genuine willingness to help made what could have been a stressful experience feel much easier. She was an absolute pleasure to communicate with, and I am truly grateful for all of her help.
Thank you again, Jhe!
I recently experienced some issues with a package, and Jhe was incredibly kind, patient, and helpful throughout the entire process. She took the time to assist me every step of the way and ensured that everything was resolved properly. Thanks to her efforts, I was able to successfully retrieve my package and have the shipping costs reimbursed, which I greatly appreciated.
Jhe's kindness and genuine willingness to help made what could have been a stressful experience feel much easier. She was an absolute pleasure to communicate with, and I am truly grateful for all of her help.
Thank you again, Jhe!
Thank you so much for taking the time to leave this wonderful review.
We are delighted to hear that Jhe was able to support you throughout the process and help resolve the issues with your package. We understand how stressful shipping problems can be, so it is great to know that her patience, kindness, and dedication made the experience easier for you.
We will be sure to pass your kind comments on to Jhe — feedback like this means a great deal to our team.
Thank you again for choosing forward2me.
We are delighted to hear that Jhe was able to support you throughout the process and help resolve the issues with your package. We understand how stressful shipping problems can be, so it is great to know that her patience, kindness, and dedication made the experience easier for you.
We will be sure to pass your kind comments on to Jhe — feedback like this means a great deal to our team.
Thank you again for choosing forward2me.
Bob Peake
27 May 2026
FedEx Connect Plus
BP
Advertised they used USPS which would have been much cheaper than FedEx 2-day.....cost me $150 to send a $250 backpack plus another $88 in customs and fees ...Doubled the cost of my backpack!!
Thank you for your feedback. We’re sorry to hear you were unhappy with the shipping and import costs for your shipment from the UK to the USA.
USPS international services are only available for shipments originating from the USA, so this would not have been an available option for a UK export shipment. The courier options shown at checkout are based on the shipment route and services available at the time of booking.
Import duties and customs fees are set by the destination country’s customs authorities and unfortunately are outside of our control.
We appreciate you taking the time to share your experience.
USPS international services are only available for shipments originating from the USA, so this would not have been an available option for a UK export shipment. The courier options shown at checkout are based on the shipment route and services available at the time of booking.
Import duties and customs fees are set by the destination country’s customs authorities and unfortunately are outside of our control.
We appreciate you taking the time to share your experience.
Unverified Customer
27 May 2026
Unknown Shipment Details
Utilised personal shopper to place an order in Germany
Order showing placed on 21 May but after sending numerous requests for an update as to where my order is have had no replies or updates
Order showing placed on 21 May but after sending numerous requests for an update as to where my order is have had no replies or updates
Thank you for your feedback. We’re very sorry to hear about the lack of updates regarding your Personal Shopper order and understand how frustrating this must be.
We have attempted to locate the order mentioned in your review, however the review name does not appear to fully match the details on the Personal Shopper account we identified. Our team will continue investigating this and will reach out directly if we are able to confirm the correct account details.
We apologise for the frustration caused and appreciate your patience while we look into this further.
We have attempted to locate the order mentioned in your review, however the review name does not appear to fully match the details on the Personal Shopper account we identified. Our team will continue investigating this and will reach out directly if we are able to confirm the correct account details.
We apologise for the frustration caused and appreciate your patience while we look into this further.
Eddie Page
27 May 2026
UPS Express Saver
EP
Passion parcel recieved and dispatched to wrong address, wrong country…
We are sorry to hear about the confusion regarding this shipment.
The tracking number provided to us was reviewed by our team and the parcel associated with it displayed a different recipient name and account number to your account. As a result, the parcel was correctly allocated to the account details shown on the package upon arrival at our facility.
Based on the information available, we believe the tracking number may have been provided incorrectly by the seller. For privacy and security reasons, we are unable to discuss another customer’s shipment details publicly.
We understand this situation is frustrating and we are happy to continue assisting directly via email.
The tracking number provided to us was reviewed by our team and the parcel associated with it displayed a different recipient name and account number to your account. As a result, the parcel was correctly allocated to the account details shown on the package upon arrival at our facility.
Based on the information available, we believe the tracking number may have been provided incorrectly by the seller. For privacy and security reasons, we are unable to discuss another customer’s shipment details publicly.
We understand this situation is frustrating and we are happy to continue assisting directly via email.
Lena Tatehata
27 May 2026
FedEx Connect Plus
LT
Amazing on time
Thank you for your kind feedback. We’re delighted to hear your shipment arrived on time and that you had a great experience with our service. We truly appreciate your support and look forward to assisting you again in the future.
Unverified Customer
26 May 2026
Unknown Shipment Details
Such an easy company to facilitate an order from the States to the UK. Clear information, as long as you do all the bits you need to do, like adding your invoice, this service is perfect. Once they revived the original shipment took around three days for delivery.
Joyce at the Wilmington warehouse was fantastic. Very helpful when I needed to add some details for my delivery.
All in I would definitely recommend
Joyce at the Wilmington warehouse was fantastic. Very helpful when I needed to add some details for my delivery.
All in I would definitely recommend
Thank you so much for your kind review and recommendation.
We’re really pleased to hear that you found the process easy and
that the information provided helped make your shipment from the US to the UK straightforward. It’s great to know everything arrived quickly once dispatched.
We’re really pleased to hear that you found the process easy and
that the information provided helped make your shipment from the US to the UK straightforward. It’s great to know everything arrived quickly once dispatched.
Unverified Customer
25 May 2026
Unknown Shipment Details
I have ordered a glass door from IKEA Germany, because it was not available in my country. I hoped this mail forwarding company will help me. It was shipped via DHL Gemany to the German warehouse. DHL and IKEA marked the package as delivered, Forward2me still does not have it listed on my account. 5 business days later. I filed a missing package claim, someone who did not introduce themselves from the company answered that the package was delivered and I should be patient. OK.
A few days later, still nothing. I wrote the customer service directly and they answered that my package was returned to sender??? No help offered, no explanation, no DHL tracking back to IKEA, it is still marked as delivered. IKEA did not receive any return. Where is my package???
A few days later, still nothing. I wrote the customer service directly and they answered that my package was returned to sender??? No help offered, no explanation, no DHL tracking back to IKEA, it is still marked as delivered. IKEA did not receive any return. Where is my package???
Thank you for your updated review.
We can see from our records that DHL returned the parcel to the sender as they were unable to properly identify the delivery address, which we appreciate has been frustrating.
We understand you have now been in contact with the seller, and they are arranging a replacement shipment to the correct address.
If you need any further assistance from our side, please don’t hesitate to reach out to our Customer Experience team.
We can see from our records that DHL returned the parcel to the sender as they were unable to properly identify the delivery address, which we appreciate has been frustrating.
We understand you have now been in contact with the seller, and they are arranging a replacement shipment to the correct address.
If you need any further assistance from our side, please don’t hesitate to reach out to our Customer Experience team.
Unverified Customer
24 May 2026
Unknown Shipment Details
This company acquired MyGermany and my account with MyGermany was migrated turning my account into a mess after migration. Since I’ve never used Forward2me it became clear that even shipping a small package, I had to reach out and beg Forward2me to ship it. This small package shipped but never reached me. Labeling provided by Forward2me, according to UPS, was inconsistent and not cleared by destination country customs although all required information was available in my account's profile with Forward2me. So, package shipped by Forward2me gets to the destination country but never clears customs due to missing tax id information. Worse, you reach out to Forward2me customer services, and they blame you instead themselves for the mistake. Hence, package ends up sent back to Forward2me by destination customs and you lose money, package and time. So, my advice is to think twice after shipping anything from Forward2me.
We are very sorry to read about your experience and fully understand your frustration.
We acknowledge that the migration from MyGermany to Forward2me has not been as smooth as it should have been for some customers, and we regret the difficulties you experienced with account verification, consolidation, and the shipping process.
We are currently reviewing your shipment with our export team and the courier to help resolve the customs clearance issue as quickly as possible. We are also arranging for the commercial invoice documentation to be translated and resubmitted to assist with export clearance.
We appreciate you bringing these concerns to our attention, as this feedback is important in helping us improve both our systems and customer experience. A member of our management team will also contact you directly to work towards a resolution.
We acknowledge that the migration from MyGermany to Forward2me has not been as smooth as it should have been for some customers, and we regret the difficulties you experienced with account verification, consolidation, and the shipping process.
We are currently reviewing your shipment with our export team and the courier to help resolve the customs clearance issue as quickly as possible. We are also arranging for the commercial invoice documentation to be translated and resubmitted to assist with export clearance.
We appreciate you bringing these concerns to our attention, as this feedback is important in helping us improve both our systems and customer experience. A member of our management team will also contact you directly to work towards a resolution.
Unverified Customer
24 May 2026
Unknown Shipment Details
I had a problem and the assistant Rose from the USA warehouse was very quick to respond and clarify all my doubts. Very satisfied with the service. Thank you
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Rose❤️
Unverified Customer
22 May 2026
Unknown Shipment Details
This is a great company. I had my doubts. I was trying to figure out how to get a package from the UK to the US. I checked with AI and AI suggested them. I tried it and it’s been nothing but a miracle. Thank you Rose & Nica! My package got stopped in customs, and they supplied the proper paperwork and walked me through it every step of the way. It’s was definitely worth it and I’d use them again!
Thank you for sharing your experience with us. We understand that using a forwarding service for the first time can feel uncertain, so we’re delighted to hear that Rose and Nica were able to support you throughout the process.
Customs delays can be stressful, and we’re pleased the team could help provide the required paperwork and guide you every step of the way. We truly appreciate your trust and look forward to assisting you again in the future.
Customs delays can be stressful, and we’re pleased the team could help provide the required paperwork and guide you every step of the way. We truly appreciate your trust and look forward to assisting you again in the future.
Unverified Customer
22 May 2026
Unknown Shipment Details
Customer service was very helpful and quick to assist me with a lost package. NICA from the USA warehouse did a great job.
Thank you for taking the time to share your feedback. We’re pleased to hear that our Customer Experience team was able to assist you quickly with your lost package. I will be sure to pass your kind comments on to Nica and the USA warehouse team. We truly appreciate your support.
Unverified Customer
22 May 2026
Unknown Shipment Details
It's been hell using this service lately, too much hassle to ship anything.
Won't use it anymore.
Won't use it anymore.
Thank you for your feedback, and I’m sorry to hear you’ve had a frustrating experience.
We are currently reviewing your shipment to understand what happened and ensure everything has been handled correctly. I will be reaching out to you directly so we can go through this in detail and resolve it for you.
We are currently reviewing your shipment to understand what happened and ensure everything has been handled correctly. I will be reaching out to you directly so we can go through this in detail and resolve it for you.
Unverified Customer
22 May 2026
Unknown Shipment Details
I accedently put the old warehouse address on the order.
Jamie from customer service was so helpful and she found the parcel and organized the forwarding to the new facility in Wilmington, Delaware.
Jamie from customer service was so helpful and she found the parcel and organized the forwarding to the new facility in Wilmington, Delaware.
Thank you for your kind feedback. We’re really pleased to hear Jamie was able to help resolve this quickly and get your parcel redirected to the correct facility. We appreciate you taking the time to share your experience and are glad everything was sorted for you.
Unverified Customer
21 May 2026
Unknown Shipment Details
Joyce was very quick and super helpful! Thank you!
Thank you for your lovely feedback, we’re glad to hear Joyce was able to help quickly and make things easier for you. We really appreciate you taking the time to share this.
Unverified Customer
21 May 2026
Unknown Shipment Details
Elvie was most helpful on all accounts! Great company that cares.
Thank you for your kind feedback, we’re really pleased to hear Elvie was able to help and that you had a positive experience with us. We appreciate your support.
Unverified Customer
21 May 2026
Unknown Shipment Details
Absolute worst experience. My package from USA to EU would cost me 120usd on eBay, but trying to save some money, I rerouted it to forward2me! They charged 300usd for the same shipment after repackaging for better proce!!!! All pleds unsuccesfull, so I had to pay almost 200usd more!!! When package arrived, the box was more than half empty!!!
UPDATE: the overcharged amount was to be refunded...
UPDATE: the overcharged amount was to be refunded...
Thank you for your feedback, and we’re sorry to hear you were disappointed with your experience.
In some cases, we may be unable to change the size or configuration of packaging if the item’s shape or structure makes it unsuitable for repacking. In these situations, the parcel may be left in its original packaging to ensure it remains safe and secure for international transit.
In this instance, no repacking fee was charged.
We would be happy to review the shipment in detail and will reach out to you separately.
In some cases, we may be unable to change the size or configuration of packaging if the item’s shape or structure makes it unsuitable for repacking. In these situations, the parcel may be left in its original packaging to ensure it remains safe and secure for international transit.
In this instance, no repacking fee was charged.
We would be happy to review the shipment in detail and will reach out to you separately.
United States
21 May 2026
UPS Express Saver
US
This is a great service. I am in the USA and need to coordinate shipping of parts from Europe to USA from time to time. With stupid Donald Trump's wrecking of the USA, the world and his use of punishing tariffs, this service is a God's send (let me say sorry on behalf the the 55% of America that is sane). Works smoothly and very well. It also helps deliver efficiency in shipping costs.
Thank you very much for your kind feedback. We’re really pleased to hear that our service is helping you coordinate shipments between Europe and the USA smoothly and efficiently, and that you’re finding value in the cost savings and reliability.
We appreciate you taking the time to share your experience, and we look forward to supporting your future shipments.
We appreciate you taking the time to share your experience, and we look forward to supporting your future shipments.
Unverified Customer
21 May 2026
Unknown Shipment Details
The customer service gave me the biggest comfort. Nica answered every question I had, and I received my package on time and without incident.
Thank you for your kind feedback. We’re pleased to hear that Nica was able to assist you throughout and that your package arrived safely and on time. We really appreciate you taking the time to share your experience.
Unverified Customer
21 May 2026
Unknown Shipment Details
I am extremely disappointed with the handling of my shipment. My package was marked as “prohibited” without any clear explanation, and despite contacting support by email, I have received no response at all.
Thank you for your feedback, and I’m sorry to hear about your experience.
We take issues relating to shipment restrictions and communication very seriously, and we understand how frustrating it can be when a parcel is marked as prohibited without clear explanation or when you feel you haven’t received a response.
As we are unable to identify your case from this review alone, please could you contact our Customer Experience team directly with your shipment details? We will be happy to review what happened and provide a full explanation.
We appreciate you bringing this to our attention and would like the opportunity to resolve it for you.
We take issues relating to shipment restrictions and communication very seriously, and we understand how frustrating it can be when a parcel is marked as prohibited without clear explanation or when you feel you haven’t received a response.
As we are unable to identify your case from this review alone, please could you contact our Customer Experience team directly with your shipment details? We will be happy to review what happened and provide a full explanation.
We appreciate you bringing this to our attention and would like the opportunity to resolve it for you.
Julie Sparks
20 May 2026
FedEx Connect Plus
JS
I’m so happy I found this service. I have a retailer in UK that I love to purchase clothes from. But they quit mailing to the US. Now I’m back on track!
Thank you for sharing your experience. We’re glad our service could help you continue purchasing from your favourite UK retailer again and that everything is working smoothly for your shipments to the US. We appreciate your support and look forward to assisting you again in the future.
Unverified Customer
20 May 2026
Unknown Shipment Details
For Jhe - thank you
Thank you for your kind feedback.
We’re very pleased to hear that Jhe was able to support you throughout the process and provide the level of service you needed. We’ll be sure to pass your comments on to him and the team.
We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.
We’re very pleased to hear that Jhe was able to support you throughout the process and provide the level of service you needed. We’ll be sure to pass your comments on to him and the team.
We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Unverified Customer
20 May 2026
Unknown Shipment Details
They are not like any other forwarding company!!!!
In a world where many companies become unreachable the moment complications arise, forward2me demonstrated real customer support, accountability, and professionalism.
Special thanks to Jhe from the Customer Experience Team for the patience, follow-up, and assistance throughout the entire process.
They are my go to forwarding service company now!!!!
In a world where many companies become unreachable the moment complications arise, forward2me demonstrated real customer support, accountability, and professionalism.
Special thanks to Jhe from the Customer Experience Team for the patience, follow-up, and assistance throughout the entire process.
They are my go to forwarding service company now!!!!
Thank you so much for your fantastic review.
We’re really pleased to hear that you had such a positive experience and that our Customer Experience team, especially Jhe, was able to support you throughout the process. We’ll be sure to pass on your kind words.
At Forward2Me, we’re committed to providing reliable, transparent, and responsive service, even when shipments become more complex. Feedback like yours means a great deal to the whole team.
We truly appreciate your trust and look forward to continuing to support your international shipping needs in the future.
We’re really pleased to hear that you had such a positive experience and that our Customer Experience team, especially Jhe, was able to support you throughout the process. We’ll be sure to pass on your kind words.
At Forward2Me, we’re committed to providing reliable, transparent, and responsive service, even when shipments become more complex. Feedback like yours means a great deal to the whole team.
We truly appreciate your trust and look forward to continuing to support your international shipping needs in the future.
Unverified Customer
20 May 2026
Unknown Shipment Details
I'm Fred from France. I bought a piece on a website and sadly, I made it delivered to the old Forward2me shipping address !!! So, Jamie and his team from the US Wilmington location, made all what was possible to retrieve the package from the old address and they succeeded. Then I chose a way of shipping and three days later, the package was with me. It was a $1800 package so I'm very grateful to Jamie and his team to have recovered it and be able to finally ship it to me. I will use Forward2me services once again in the future when possible....for sure :-)
Thank you for your kind review. We’re delighted Jamie and the Wilmington team were able to assist and help get your shipment safely to you. We really appreciate your patience throughout the process and are very grateful for your support.
We look forward to helping you again in the future with your international shipments.
We look forward to helping you again in the future with your international shipments.
OMAR alshamrani
20 May 2026
FedEx International Priority
OA
I would like to share my feedback regarding my recent experience with your customer service.
Unfortunately, it was very difficult to contact your support team in an easy and quick way. I was unable to get timely assistance, and email responses were taking too long. Because of this delay, I could not make the necessary changes to my shipment and eventually had to close the matter.
I hope you improve the communication process and provide faster support for customers in the future.
Unfortunately, it was very difficult to contact your support team in an easy and quick way. I was unable to get timely assistance, and email responses were taking too long. Because of this delay, I could not make the necessary changes to my shipment and eventually had to close the matter.
I hope you improve the communication process and provide faster support for customers in the future.
Thank you for taking the time to share your feedback.
We’re sorry to hear that your recent experience with our Customer Experience team did not meet expectations. We understand how important timely and clear communication is, especially when managing time-sensitive shipments.
We have recently experienced a higher volume of enquiries, and we are actively working through backlogs while strengthening our team with additional staff. We also recognise that in some cases, our responses have not been as clear or timely as they should have been, and we are addressing this as part of our ongoing improvements.
Your feedback is very valuable to us and will be used to help us improve both response times and the clarity of our communication moving forward. We hope to provide a much better experience in the near future.
We’re sorry to hear that your recent experience with our Customer Experience team did not meet expectations. We understand how important timely and clear communication is, especially when managing time-sensitive shipments.
We have recently experienced a higher volume of enquiries, and we are actively working through backlogs while strengthening our team with additional staff. We also recognise that in some cases, our responses have not been as clear or timely as they should have been, and we are addressing this as part of our ongoing improvements.
Your feedback is very valuable to us and will be used to help us improve both response times and the clarity of our communication moving forward. We hope to provide a much better experience in the near future.
Cesar Orea
20 May 2026
UPS Worldwide Expedited
CO
It was a very smooth experience, I had a problem sending something from Ebay UK to Mexico, shipping and tariffs were too expensive and by sending it through forward2me I was able to save on the shipping and handling by a wide margin. I received a photo of the package that was delivered to the warehouse and notifications of every step of the process, amazing customer service and the website is very user friendly, top notch service. Definitely will use it again.
Thank you for your great review.
We’re really pleased to hear that you had such a smooth experience and that Forward2Me was able to help you save significantly on shipping and handling costs for your delivery to Mexico. It’s great to know that the updates, photo notifications, and tracking throughout the process gave you confidence at every step.
We also appreciate your kind words about our customer service and website experience, this is exactly what we aim to deliver.
Thank you for choosing Forward2Me. We look forward to supporting you again in the future.
We’re really pleased to hear that you had such a smooth experience and that Forward2Me was able to help you save significantly on shipping and handling costs for your delivery to Mexico. It’s great to know that the updates, photo notifications, and tracking throughout the process gave you confidence at every step.
We also appreciate your kind words about our customer service and website experience, this is exactly what we aim to deliver.
Thank you for choosing Forward2Me. We look forward to supporting you again in the future.
Unverified Customer
20 May 2026
Unknown Shipment Details
Excellent website and organisation. I have used the German warehouse with outstanding results. Nica, Elvie, Jus and all the team have always been amazingly reactive and effective whenever I had a doubt or need. I definitively reccomend
Thank you for your excellent review.
We’re delighted to hear you’ve had such positive experiences using our German warehouse and that everything has run smoothly for you. It’s especially great to know that our Customer Experience team have been able to support you quickly and effectively whenever needed.
We really appreciate your recommendation and your continued trust in Forward2Me. We look forward to assisting you again in the future.
We’re delighted to hear you’ve had such positive experiences using our German warehouse and that everything has run smoothly for you. It’s especially great to know that our Customer Experience team have been able to support you quickly and effectively whenever needed.
We really appreciate your recommendation and your continued trust in Forward2Me. We look forward to assisting you again in the future.
Unverified Customer
19 May 2026
Unknown Shipment Details
I wouldn't have managed without the help of Germany and Joyce. Thanks Joyce for your patience and help
Thank you so much for your kind review. We’re delighted to hear that Joyce and our Germany team were able to help you throughout the process. We will be sure to pass your lovely feedback on to Joyce, she’ll really appreciate it.
A.A
18 May 2026
UPS Express Saver
A
There not much delivery options most of them are not affordable for 3 cotton shirts the shipping cost is more than item price
Thank you for your feedback. We’re glad to hear you were happy with the delivery speed.
We understand your concern regarding shipping costs, especially for lighter items such as clothing. Our rates are based on carrier pricing, which is calculated on factors such as parcel size, weight, and destination, and unfortunately we do not have control over these base carrier charges.
We do offer a range of delivery options so customers can choose the balance between speed and cost that best suits their needs, and we are always working to expand and improve these choices.
We appreciate your comments and will take them on board as we continue to review our services.
We understand your concern regarding shipping costs, especially for lighter items such as clothing. Our rates are based on carrier pricing, which is calculated on factors such as parcel size, weight, and destination, and unfortunately we do not have control over these base carrier charges.
We do offer a range of delivery options so customers can choose the balance between speed and cost that best suits their needs, and we are always working to expand and improve these choices.
We appreciate your comments and will take them on board as we continue to review our services.
Paweł Zając
16 May 2026
DHL Express Worldwide
PZ
Every single details is perfect with forward2me. Packaging, shipping and comunication :)
Thank you for your wonderful feedback. We are very pleased to hear that you were happy with the packaging, shipping, and communication throughout your experience with us. We truly appreciate your support and look forward to assisting you again in the future.
Unverified Customer
16 May 2026
Unknown Shipment Details
I'm living in Uzbekistan and I restore classic cars. For that I'm searching rare spare parts worldwide. Unfortunately some sellers don't send parcels abroad US,EU, UK and Froward2Me solve this problem. Always in time and always particular and care. Especially many thanks to Rose from UK office.
Thank you for your kind review. We are delighted to hear that our service has helped you source rare classic car parts internationally and that your shipments to Uzbekistan have arrived safely and on time.
We really appreciate your comments about the care provided by our team, and we will make sure your thanks are passed on to Rose and the UK team. We wish you all the best with your restoration projects.
We really appreciate your comments about the care provided by our team, and we will make sure your thanks are passed on to Rose and the UK team. We wish you all the best with your restoration projects.
Unverified Customer
15 May 2026
Unknown Shipment Details
Had an issue and Forward2me reached out, and corrected the problem with a fair resolution. I couldn't be more happier. Thanks!
We’re sorry to hear about your experience and appreciate you raising this. We’ve reviewed your shipment and can see there was scope to further optimise the packaging which was not actioned at the time. We have now identified a way to reduce the overall size by consolidating and reworking the packaging, and we have reached out directly to offer a revised solution.
We understand that using a forwarding service for the first time can feel a little daunting, so we're delighted to hear that our website, shipment tracking updates, and support team helped make the process straightforward and stress-free.
A special thank you for recognising Aimee. We will be sure to pass on your kind comments to her. Providing clear communication and support throughout the shipping journey is something we take great pride in, and we're pleased that Aimee's assistance helped put your mind at ease.
We truly appreciate your trust in forward2me and look forward to helping you with many more shipments in the future.