Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
03 November 2021
DHL Express Worldwide
Verified Customer
02 November 2021
DHL Express Worldwide
VC
Fast, responsive, quick delivery at fair price. Trustworthy international shipping service
Ralfi Bitri
02 November 2021
DHL Express Worldwide
RB
Prices are way too exaggerated. Lately I paid £34.16 for shipping a weghtless shirt via DHL and it was the cheapest option offered.
I'm looking for another less greedy forwarder company.
I'm looking for another less greedy forwarder company.
Hi,
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the price for shipping, I can see that the item you have shipped was low in value and I can understand that the price paid for shipping seems high compared to this value of the goods. However values are not taken into account when shipping rates are calculated and with shipments forwarded by air the the cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight.
All couriers including DHL use the volumetric weight to calculate their shipping prices. It is only if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
Please be assured that we work with our couriers on a regular basis to ensure that the shipping prices we offer are as cost effective as possible however please also take into account that the price paid includes the service you receive from forward2me.
I do understand that some larger retailer are able to offer shipping at a much lower price however they have the opportunity to incorporate the cost of shipping within their selling price, we do not have this option seeing as we are only offering a service. Our service includes use of the address, the acceptance, processing, storing and preparation of your goods for dispatch including any export paperwork required for shipping.
Many of our customers take advantage of our 30 days free storage period and purchase a number of orders from different retailers, then combine them into one shipment to ensure that they receive the maximum value for shipping.
I hope that you will consider using our services again in the future and if you require any assistance with finding the best possible price for shipping or are unhappy with the price quoted please contact our Customer Experience team at info@forward2me.com and they will be very happy to assist you.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the price for shipping, I can see that the item you have shipped was low in value and I can understand that the price paid for shipping seems high compared to this value of the goods. However values are not taken into account when shipping rates are calculated and with shipments forwarded by air the the cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight.
All couriers including DHL use the volumetric weight to calculate their shipping prices. It is only if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
Please be assured that we work with our couriers on a regular basis to ensure that the shipping prices we offer are as cost effective as possible however please also take into account that the price paid includes the service you receive from forward2me.
I do understand that some larger retailer are able to offer shipping at a much lower price however they have the opportunity to incorporate the cost of shipping within their selling price, we do not have this option seeing as we are only offering a service. Our service includes use of the address, the acceptance, processing, storing and preparation of your goods for dispatch including any export paperwork required for shipping.
Many of our customers take advantage of our 30 days free storage period and purchase a number of orders from different retailers, then combine them into one shipment to ensure that they receive the maximum value for shipping.
I hope that you will consider using our services again in the future and if you require any assistance with finding the best possible price for shipping or are unhappy with the price quoted please contact our Customer Experience team at info@forward2me.com and they will be very happy to assist you.
Kind regards,
Tracy.
Verified Customer
02 November 2021
DHL Economy Select
VC
The Site is good, and simple, but difficult to find any email adress for contact.
The People are very kind and have good knowledge.
It would be cool, if i could arrange repack and shipment of any whisky bottles in one step, whitout any email.
The People are very kind and have good knowledge.
It would be cool, if i could arrange repack and shipment of any whisky bottles in one step, whitout any email.
George Galea
02 November 2021
DHL Express Worldwide
GG
Cant complain of the actual service BUT I would have loved a cheaper postal option.i.e. like normal mail sign for delivery service for small letter/documents I ended up paying much more postage and clearance fees then the cost of the item !
Hi,
Many thanks for your feedback.
I'm pleased to hear that you are overall happy with the service however you would like to see some cheaper alternatives for shipping.
forward2me are continually working with couriers to obtain the best possible price and options for shipping and hope to have more economy services available for our customers soon.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you are overall happy with the service however you would like to see some cheaper alternatives for shipping.
forward2me are continually working with couriers to obtain the best possible price and options for shipping and hope to have more economy services available for our customers soon.
Kind regards,
Tracy.
Wilhelm Alm
02 November 2021
DPD Classic
WA
zzzzzzzzzzzzzzzzz
Hi,
Many thanks for your feedback however I am a little confused about your review and the low rating you have given.
I don't see that you have communicated with our Customer Experience team and you have only had one shipment that appears to go well.
I will contact you shortly via email to see if I can establish what the issue has been.
Kind regards,
Tracy.
Many thanks for your feedback however I am a little confused about your review and the low rating you have given.
I don't see that you have communicated with our Customer Experience team and you have only had one shipment that appears to go well.
I will contact you shortly via email to see if I can establish what the issue has been.
Kind regards,
Tracy.
Verified Customer
02 November 2021
DHL Express Worldwide
VC
迅速な対応でとても満足です。
Verified Customer
02 November 2021
DHL Express Worldwide
VC
I couldn’t believe how fast the item arrived!
Verified Customer
01 November 2021
DHL Express Worldwide
VC
Amazing services! Will continue to use in the future. Very fast shipping and reliable.
Verified Customer
01 November 2021
DHL Express Worldwide
VC
Very happy with this service out of the UK. Can't wait for you to open in the US
Andrew Waterhouse
01 November 2021
UPS Express Saver
AW
Excellent service, as always.
Prislea Mester
31 October 2021
DHL Economy Select
PM
Sunt multumit de ei. Se misca repede si imi ofera optiuni foarte bune pentru livrare de la mai multi curieri. ii recomand.
Daniel Han
31 October 2021
DHL Express Worldwide
DH
Took plenty of hassling and lots of problems occurred due to customs, but at the end of the day, my highly irregular items were delivered safely in perfect condition. The consolidated parcel was packed very well and the customer service was top-notch. I will be using this service again, thanks!
Ibrahim Hj. Sulaiman
31 October 2021
DHL Express Worldwide
IHS
Good customer service.
Verified Customer
31 October 2021
UPS Standard Single
VC
5 stars service.
Predrag Lalovic
31 October 2021
DHL Express Worldwide
PL
Fast and furious!
Erich
30 October 2021
DHL Express Worldwide
E
fast and without problems, recommandable
Christos Lianos
30 October 2021
UPS Express Saver
CL
Very fast and reliable service
Verified Customer
30 October 2021
DPD Classic
VC
Fast shipping answered all my questions thank you
Christoph Pieper
30 October 2021
TNT Economy Express
CP
Alles bestens. Die Artikel werden an der Lieferaddresse entgegen genommen und dann nach De weitergeleitet. Bei knapp über 200 Paketen gab es bisher keine Probleme.
Shannon Highum
30 October 2021
DHL Express Worldwide
SH
This was my first time trying a package forwarding service so I was a bit nervous. I was afraid I would never get my package. I received my package within 2 DAYS coming from the UK to the US. It was packed well and in perfect shape. I would not hesitate to use this service again.
Dirk
29 October 2021
DPD Classic
D
Everything worked uncomplicated, fine and fast. Thumbs up.
Verified Customer
29 October 2021
DHL Economy Select
VC
Very efficient in operations and information. Highly reliable service.
Henning Sørensen
29 October 2021
DHL Economy Select
HS
?????
Verified Customer
29 October 2021
DHL Express Worldwide
VC
expensive but so fast and safty.
Clement Julien
28 October 2021
DPD Classic
CJ
c'est le première fois que j'utilise ce genre de service et tout s'est très bien passé, la communication était excellente et mon paquet est arrivé sans accros !!
Alberto Correa
28 October 2021
DHL Economy Select
AC
The difference is when things go wrong and they were excellent!
Pedro Coelho
27 October 2021
UPS Standard Single
PC
Rapidez, simplicidade, preço.
Verified Customer
27 October 2021
FedEx International Economy
VC
Overall good service with just small hiccups in the beginning regarding joining packages. I recommend this though 100%
Hi,
Many thanks for your feedback, we really appreciate your comments and recommendation.
We look forward to helping you ship again soon.
Kind regards,
Tracy.
Many thanks for your feedback, we really appreciate your comments and recommendation.
We look forward to helping you ship again soon.
Kind regards,
Tracy.
Vanessa
27 October 2021
DHL Express Worldwide
V
Toooo expensive for the size of the box.lack of other options other than dhl
HI,
Many thanks for your feedback, this is very important to us.
I'm sorry that you are unhappy with the options for shipping however we do offer shipping to your country via FedEx and UPS. I can see that FedEx would have been the cheapest option for shipping however because you chose DHL as your preferred courier when you submitted your repack request, this would have been the only option when you processed your goods for shipping.
I do understand that shipping to your country can be quite expensive, we are working towards offering more economy services in the future however have found that couriers have introduced additional surcharges due to the extra costs they have incurred to combat working through the pandemic and the lack of space on flights for freight. These costs have been passed down to the customer which has increased the overall costs of shipping.
I hope that you will consider using our services again in the future and if you find you are unable to see the price for your preferred courier please contact our Customer Services and they will be very happy to assist you.
Kind regards,
Tracy.
Many thanks for your feedback, this is very important to us.
I'm sorry that you are unhappy with the options for shipping however we do offer shipping to your country via FedEx and UPS. I can see that FedEx would have been the cheapest option for shipping however because you chose DHL as your preferred courier when you submitted your repack request, this would have been the only option when you processed your goods for shipping.
I do understand that shipping to your country can be quite expensive, we are working towards offering more economy services in the future however have found that couriers have introduced additional surcharges due to the extra costs they have incurred to combat working through the pandemic and the lack of space on flights for freight. These costs have been passed down to the customer which has increased the overall costs of shipping.
I hope that you will consider using our services again in the future and if you find you are unable to see the price for your preferred courier please contact our Customer Services and they will be very happy to assist you.
Kind regards,
Tracy.
Verified Customer
27 October 2021
DHL Express Worldwide
VC
Quick shipping and package arrived perfectly.
Verified Customer
27 October 2021
DHL Express Worldwide
VC
Proven fast and easy to ship!!! Never had any issues with this shipment or any other shipments in the past. Highly recommend this shipping company!!
Ann Speers
27 October 2021
DHL Express Worldwide
AS
I wanted to give you a 5-Star rating and carry on with my evening, so left this field blank. Then I got a message saying it’s Required. Guys, I was trying to do you a favour. Now you’ve wasted my time and ticked me off!
Verified Customer
27 October 2021
DHL Express Worldwide
VC
Yes I will
Joel
27 October 2021
DHL Express Worldwide
J
Service worked as smoothly as advertised. Shipping price was reasonable although any shipping overseas is going to be much higher than domestic. Shipping speed was surprisingly fast. Item arrived in excellent condition.
Verified Customer
26 October 2021
FedEx International Economy
VC
Easy to use. Package arrived safely and quickly.
Yikherdhn Kalua
26 October 2021
DHL Express Worldwide
YK
Flexibility.
Thomas Spangenberg
26 October 2021
DHL Express Worldwide
TS
Seamless process with progress clearly notified throughout. I consolidated various vinyl records into one shipment. The only criticism is that the DHL (selected carrier) covered the existing packaging which covered all the FRAGILE stickers with their plastic pouch so could be a potential problem with damage. I'm unsure if this is Forward2Me's doing or DHL post pickup. In any case they arrived ok so very happy indeed!
TAKEHIRO KOHAYAKAWA
26 October 2021
DHL Express Worldwide
TK
very good!
Verified Customer
26 October 2021
DHL Express Worldwide
VC
Very easy setup and seamless process. Received my purchase with 5 days of receipt by forward2me.
daisuke hasegawa
26 October 2021
DHL Express Worldwide
DH
aaaaaaaaaaa
E S
26 October 2021
DHL Express Worldwide
ES
Fast forwarding service from UK, good shipping rates. Will use again. Thank u
Verified Customer
25 October 2021
DHL Express Worldwide
VC
Perfetto! Consigliato.
Amaal Al Otaibi
25 October 2021
DHL Express Worldwide
AAO
woow woow woow i love this cmopany i can have any items to my country very easy .. thank you so much ^^
Shonal Sharma
25 October 2021
FedEx International Economy
SS
Great customer service and prompt assistance with all aspects - consolidation of order, assisting with freight options and returns to suppliers. It’s very convenient to shop from multiple suppliers and have freedom of 30days to shop around and further day extension are only a dollar extra and most of all knowing all your orders are in safe hands.
Abrar Alharbi
25 October 2021
DHL Express Worldwide
AA
It unexpected to contact with customers services with every step even when I chose my address it gave me incorrect one
Hi,
Many thanks for your feedback.
I'm sorry to hear that you had some issues with shipping your goods recently and that you had to contact customer service for assistance.
I see that they were able to assist you and iron out the issues you were experiencing, so hopefully the process will be smoother for you going forward.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you had some issues with shipping your goods recently and that you had to contact customer service for assistance.
I see that they were able to assist you and iron out the issues you were experiencing, so hopefully the process will be smoother for you going forward.
Kind regards,
Tracy.
Verified Customer
25 October 2021
FedEx International Economy
VC
とても信頼できる企業です。
機会があれば、また利用したいと思います。
機会があれば、また利用したいと思います。
Verified Customer
24 October 2021
DHL Express Worldwide
VC
Great service
Verified Customer
24 October 2021
DHL Express Worldwide
VC
Excellent service
Aimen Al Derwish
24 October 2021
FedEx International Economy
AAD
Acceptable.. Not that good as other forward shipping services..
HI,
Many thanks for your feedback, this is very important to us however I'm sorry that you feel that we aren't as good as other forwarders. We pride ourselves on being one of the best in the industry.
I will contact you directly by email to see if there is a particular reason you feel this way and if there is something we can do to improve how you feel about the company.
Kind regards,
Tracy.
Many thanks for your feedback, this is very important to us however I'm sorry that you feel that we aren't as good as other forwarders. We pride ourselves on being one of the best in the industry.
I will contact you directly by email to see if there is a particular reason you feel this way and if there is something we can do to improve how you feel about the company.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that the cost for shipping on the pricing page did not match your final shipping costs. I have tested the pricing tool myself entering the weight and dimensions of your shipment and the price I see does seem to match the amount you have paid.
It is really important to ensure that you enter the weight of your parcel and the dimensions so that you receive an accurate price for shipping. Couriers tend to calculate the cost of shipping on the amount of space the shipment takes up which is called the volumetric weight. Shipping costs would only be calculated on the actual weight if this is higher than the actual weight of the parcel.
I see that your parcel weighed approximately 2 kg however the volumetric weight was just under 9 kg. Therefore the shipping costs would have been calculated on the higher 9 kg. If for any reason the dimensions of your parcel were not entered into the pricing tool when the quote was submitted the correct shipping price would not have shown.
I have contacted you via email to provide you with a screen shot of what I am seeing on the pricing page and to ask for more details, hopefully I can then establish what went wrong and why you saw a different shipping price initially.
I hope this helps and look forward to hearing from you soon.
Kind regards,
Tracy.