Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Dmitry Adams-Slutsker
14 March 2026
FedEx International Economy
DA
Thank you for your Trustpilot review.
We see you shipped from our UK Tax Free warehouse (0.80 kg, 59x42x13 cm). Shipping costs are calculated using volumetric weight, which in this case (6.44 kg) is higher than the actual weight. All couriers (e.g., DHL, FedEx) use this method.
For oversized packaging, we offer a combine & repack service via your account inbox. If no savings are possible, your package is returned.
Tax Free means UK sales tax is excluded from your purchase, not that you are exempt from destination duties or taxes. You remain responsible for any charges imposed by customs in Guernsey or other countries. Savings from UK sales tax can help offset shipping costs, but check if it’s beneficial compared to mainland UK shipping.
Shipping options:
UK warehouse: DHL, UPS, FedEx, Forward2me Lite/Lite X, DPD (EU countries)
UK Tax Free warehouse: DHL, FedEx
We hope this clarifies everything.
Best regards,
We see you shipped from our UK Tax Free warehouse (0.80 kg, 59x42x13 cm). Shipping costs are calculated using volumetric weight, which in this case (6.44 kg) is higher than the actual weight. All couriers (e.g., DHL, FedEx) use this method.
For oversized packaging, we offer a combine & repack service via your account inbox. If no savings are possible, your package is returned.
Tax Free means UK sales tax is excluded from your purchase, not that you are exempt from destination duties or taxes. You remain responsible for any charges imposed by customs in Guernsey or other countries. Savings from UK sales tax can help offset shipping costs, but check if it’s beneficial compared to mainland UK shipping.
Shipping options:
UK warehouse: DHL, UPS, FedEx, Forward2me Lite/Lite X, DPD (EU countries)
UK Tax Free warehouse: DHL, FedEx
We hope this clarifies everything.
Best regards,
Jörg Ludwig
13 March 2026
DHL Express Worldwide
JL
Hat alles super geklappt, sehr empfehlenswert.
Vielen Dank für Ihr Feedback! Es freut uns sehr, dass alles reibungslos geklappt hat. Wir freuen uns, dass Sie unseren Service weiterempfehlen!
bernard
09 March 2026
UPS Standard Single
B
very very professionel forward2me !!!!!
Thank you very much for your kind words and for taking the time to share your feedback. We truly appreciate it.
At forward2me, we always strive to provide a professional and reliable service, so it’s great to hear that your experience reflected that. Your support means a lot to our team.
At forward2me, we always strive to provide a professional and reliable service, so it’s great to hear that your experience reflected that. Your support means a lot to our team.
Rahima Naykal
09 March 2026
DHL Express Worldwide
RN
Thanks so much for your help and good service
Thank you for your feedback. We’d be happy to review your account and the recent charges with you to ensure everything is clear and accurate. We will send you an email personally to discuss.
Nicchi Francesco
07 March 2026
UPS Standard Single
NF
Perfect forwarder. Fast shipping and impeccable packaging. Fair shipping prices.
Thank you so much for your kind words! We're glad to hear that you were happy with our shipping speed, packaging, and pricing. Your feedback really means a lot to us.
Julie Leyva
01 March 2026
FedEx International Economy
JL
Excellent service! Will definitely use them in the future. Great communication and easy to work with!
Thank you for your wonderful feedback! We’re glad to hear that you had a great experience with Forward2Me and found our communication clear and the process easy.
We look forward to assisting you with your future shipments!
Best regards,
We look forward to assisting you with your future shipments!
Best regards,
Terje of Norway
25 February 2026
DHL Economy Select
TON
Enkel og pålitelig.
Many thanks for the 5 star review. 😊
customer
25 February 2026
UPS Standard Single
C
Fast an efficient service
Thank you for your feedback! We’re glad you found our service fast and efficient.
- Daniel Lima
24 February 2026
UPS Standard Single
-DL
Thisis a great service. Simple process, communication is great, they keep you posted frequently. Everything went well. Good experience and I would use it again.
Thank you for your wonderful feedback! We’re delighted to hear that you had a smooth experience and appreciated our communication. We look forward to assisting you again in the future!
John A
21 February 2026
FedEx Connect Plus
JA
Kept me updated on every move, really appreciate your service. Thank you.
Thank you so much for your kind words!
yoshiaki shimada
14 February 2026
FedEx Connect Plus
YS
ありがとう！商品届きました。素晴らしい転送会社です！
Thanks for the 5 star review.
Lauren Y
13 February 2026
DHL Express Worldwide
LY
Easy to use, good prices, recommended
Thank you for your feedback! We’re glad to hear you find Forward2Me easy to use and appreciate our competitive prices.
Charles Robertson
12 February 2026
UPS Worldwide Expedited
CR
Super straightforward to get estimates, have my package delivered to the local warehouse and then forwarded.
We’re glad to hear you found the process super straightforward from getting estimates to having your package delivered to our local warehouse and forwarded.
Teagan Hodge
10 February 2026
UPS Express Saver
TH
America be on some crazy stuff sometimes but this company helps
We hear you! 😄 We’re glad we could help and make things a little easier. Thanks for choosing us!
Elizabeth Metcalf
27 January 2026
FedEx International Priority
EM
Shipped to me from a country that wouldn’t ship to US. I’d been looking for this item for years and was so glad to find it on eBay UK. Quick response to any questions I had. Very helpful and fast shipping once package was receive at facility.
Many thanks for the 5 star review. 😊
Paul Voller
27 January 2026
FedEx International Economy
PV
Very efficient and value for money, highly recommend
Many thanks for the 5 star review. 😊
Happy Customer
23 January 2026
FedEx International Economy
HC
What I loved about this experience is that although each purchase required several steps, there was always someone available whom I could contact via email and receive a quick response. I love my items of clothing, and I will shop with forward2me again soon.
Thank you so much for your wonderful feedback! 😊
We’re delighted you love your clothing items, and we can’t wait to welcome you back to shop with Forward2Me again soon!
We’re delighted you love your clothing items, and we can’t wait to welcome you back to shop with Forward2Me again soon!
Mazen
22 January 2026
DHL Express Worldwide
M
The best Forward parcel company
Thank you so much for the 5 star review :)
Sebastian Botero Isaza
21 January 2026
FedEx International Priority
SBI
Was excellent, very quick and everything well packaged
Thanks for the 5 star review.
angela givon
21 January 2026
FedEx International Economy
AG
Always very helpful, and they respond quickly. A+++
Thank you for the 5 star review. :)
Naomi
20 January 2026
FedEx International Priority
N
Never had any issues with MyGermany then Forward2Me took over the first few parcels were a little slower to be actioned probably due to workload. Since then parcels are a lot quicker and I’ve received good shipping rates mainly from ups which works out a bit cheaper for me.
Thank you for the feedback.
Forward2Me was approached by the MyGermany owners and agreed to acquire certain assets in order to prevent an immediate service collapse and maintain continuity for customers. By definition, this differs from a planned, structured migration.
Since the transition, we have been dealing with significant backlogs
Our team already address your concerns via email.
We appreciate you taking the time to flag these issues and your patience during this period.
Forward2Me was approached by the MyGermany owners and agreed to acquire certain assets in order to prevent an immediate service collapse and maintain continuity for customers. By definition, this differs from a planned, structured migration.
Since the transition, we have been dealing with significant backlogs
Our team already address your concerns via email.
We appreciate you taking the time to flag these issues and your patience during this period.
Davut Daglioglu
20 January 2026
UPS Express Saver
DD
Easy to use, best one for package forwarding
Thanks so much for the feedback! 😊
We’re glad to hear you found our service easy to use and the best option for package forwarding.
We’re glad to hear you found our service easy to use and the best option for package forwarding.
Elizabeth G
20 January 2026
FedEx Connect Plus
EG
My packages always come repackaged very well (I pay for the repackage for added safety) and in a timely manner. Couldn’t be happier with this service. Will continue to use for the long term.
Thank you so much for your kind words! We’re delighted to hear that your packages are arriving repackaged safely and on time. We truly appreciate your trust and continued support. We look forward to serving you for many years to come! 😊
Chani Wolhendler
20 January 2026
UPS Worldwide Expedited
CW
It was a very smooth transaction getting an item shipped to a spot in the UK and then having it shipped to me in the US
Thank you for your 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
Assad Conley
18 January 2026
UPS Express Saver
AC
Excellent service! Prompt and easy to use. I have great piece of mind using forward2me.
Thanks so much for the kind words! 😊
We’re thrilled to hear you found our service prompt and easy to use. It’s great to know you feel confident and at ease using Forward2Me.
We’re thrilled to hear you found our service prompt and easy to use. It’s great to know you feel confident and at ease using Forward2Me.
D. Erfurdt
17 January 2026
FedEx International Priority
DE
Forward2me helped me get some shoes safely and quickly from Germany to the US. Many Europeon merchants no longer want to deal directly to the US due to the tariffs and unfriendly governing of our nation. This company was a great go-between.
Thank you for your 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
sm
16 January 2026
FedEx International Priority
S
Perfect! Thank you!
Thanks for the 5 star review :)
The traveling doctor
15 January 2026
DHL Express Worldwide
TTD
I have been using Forward2me for many years. I have never had a lost package and all mail outs have been promptly undertaken. For the rare occasions I have needed help, customer service has been excellent and you get to deal with a real person rather than a bot! Highly recommend.
Thank you for 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
YNavarro
15 January 2026
FedEx Connect Plus
Y
I was pleasantly surprised by the entire experience when I first used this service. They kept me informed about my deliveries and promptly forwarded my package. I’ll definitely be using them again.
Thank you for your 5-star review!
We appreciate your business with us!
^NB
We appreciate your business with us!
^NB
Walid Abdelnour
14 January 2026
FedEx International Economy
WA
Unacceptable! You need to overhaul your staff who mishandled my money not once, but twice! They refunded my invoice payment of 254.96 euros without even consulting me, just to repackage the battery. This is outrageous!
We sincerely apologize for the mishandling of your payment and the inconvenience this has caused. We understand your frustration, and we take full responsibility for the error.
We are working with our Germany team to fix the issue.
We will also address the internal issue to prevent this from happening again.
We are working with our Germany team to fix the issue.
We will also address the internal issue to prevent this from happening again.
John Green
14 January 2026
DHL Express Worldwide
JG
thanks worked as expected
Thanks for the 5 star review.
Simon Peck
13 January 2026
FedEx International Priority
SP
Efficient and smooth, great app experience making the process easy to follow.
We’re glad to hear you found the app efficient and easy to use. We’re always working to make the experience as smooth as possible.
Daniel Lamb
13 January 2026
FedEx International Priority
DL
Simple and Direct Service. Thank you.
Thank you for your feedback! We’re glad you had a simple and direct experience, and we appreciate you taking the time to share it.
RAQUEL SALES
10 January 2026
FedEx International Priority
RS
Fast and efficient. My experience was excellent. Very easy to use.
Thank you for your 5-star review!
We appreciate your business with us!
^NB
We appreciate your business with us!
^NB
EGIANNA
09 January 2026
FedEx International Priority
E
Received the products on time
Thank you for your feedback! We’re glad to hear your products arrived on time and everything was as expected.
customer
08 January 2026
FedEx Connect Plus
C
Service was prompt, took much less time to receive an item from the UK than I expected. Repacking was done well and item received in pristine condition with no damage to the packaging.
Thank you for your wonderful feedback! We’re happy to hear that your item arrived quickly and in perfect condition. We take pride in careful packaging and prompt service, and it’s great to know it made your experience a positive one.
Mikros Xristoulis
07 January 2026
UPS Standard Single
MX
great system!
Many thanks for the 5 star review. 😊
Ankit Mavchi
07 January 2026
FedEx Connect Plus
AM
Got an order from Italy to India via Forward2me, it was a very straight forward and quick experience. The experience was great right from using their dashboard for documentation to the various option for delivery ranging different costing.
Many thanks for the 5 star review. 😊
Evija Kreicberga
07 January 2026
FedEx Regional Economy
EK
It was my first experience and I am more than satisfied! Delivery was fast and easy! Thank you!
Many thanks for the 5 star review. 😊
Kata Sebestyen
04 January 2026
UPS Standard Single
KS
Fast delivery at a fair price, all good
Thank you for your 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
Meg
03 January 2026
FedEx International Economy
M
Every time I have used this service it has been easy and simple. Would recommend.
Many thanks for the 5 star review. 😊
Therese White
01 January 2026
UPS Worldwide Expedited
TW
Forward2me’s website is intuitive and easy to navigate. The customer service agents were communicative and helpful. They worked quickly and efficiently.
Thank you for your 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
Shiloh
01 January 2026
FedEx Connect Plus
S
Quick and reliable service, clear communication.
Thanks for your 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
Allen Clark
29 December 2025
DHL Express Worldwide
AC
I’ve used the service to buy cologne my first experience I had no idea what to do and Forward2me is not very clear with their instructions. I phoned the customer service line which also cost me money and the person answered the phone just Hello didn’t say Forward2me customer service just Hello it was so strange I thought I was being scammed .. then I had to pay to have my package rewrapped because it’s dangerous goods I opted for the pay the duties with them but the border agency wouldn’t accept that and I had to pay them again, I tried to get my money back from Forward2me and I had zero luck .. if I use this company again I know what to do now do not use the prepay duties option order a huge order not just one thing.. I’m sure it will be much easier the second time using Forward2me but the first time is very very confusing and it also takes over 24 hours to get a reply from customer service when you email …
Hi,
We apologise for any inconvenience this has caused you. I have sent you an email to explain things in detail. ^NB
We apologise for any inconvenience this has caused you. I have sent you an email to explain things in detail. ^NB
D.S Lechner
28 December 2025
UPS Express Saver
DL
Communication was fast, pictures were sent on time, and everything was shipped out quickly.
Thank you for your 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
Ryan Ruiz
27 December 2025
DHL Express Worldwide
RR
Amazing service. When tariffs go away I will order to Forward2me again
Thanks for the 5 star review.
Woo
26 December 2025
DHL Express Worldwide
W
Safe and reliable
Thank you for your 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
The Zookeeper
23 December 2025
FedEx Connect Plus
TZ
It worked, but at a price. Very expensive shipping costs.
Thank you for providing us with your feedback.
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Warm regards,
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Warm regards,
Emmanuelle
23 December 2025
FedEx International Priority
E
Everything went good
Thanks for the 5 star review.
hicham lagnibi
22 December 2025
FedEx International Priority
HL
I had a very good experience with Forward2Me. The service is reliable, fast, and well organized. My package arrived safely and was handled professionally from start to finish. Their customer support is responsive and helpful, and the tracking updates were clear throughout the process. I highly recommend Forward2Me to anyone looking for a trustworthy international parcel forwarding service.
Many thanks for the 5 star review. 😊
I bought a jacket that weighs 800 grams. The shipping calculator on their website gave me an estimated price of £23, but they ended up invoicing me £97. Total crooks!
Here’s how they do it: the calculator shows cheap shipping options like DPD, but when it’s time to actually ship, they only leave the most expensive ones: UPS and FedEx. Also, while the jacket weighs 800g, they billed me for 4.8 kg. Don't fall for it—you’ll definitely regret using them. The price doesn't match their promises at all!