Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Alexandre B
10 October 2024
UPS Standard Single
AB
I've used forward2me multiple times and it went smoothly every time! Great interface, easy to use, shipping costs are clear with various options.
Masego Paul
08 October 2024
UPS Express Saver
MP
Doing well, only of late its like package's are misplaced alter being delivered
Gerhard W
07 October 2024
DPD Classic
GW
Quick delivery without further involvement. Support for Custom's clearance was also organized.
Many thanks for the 5 star review. 😊
Jane S
07 October 2024
DHL Express Worldwide
JS
I have used a number of package forwarding services and Forward2Me is by far the best. They are really efficient and organised, and any package without issues is forwarded very quickly. If there are issues, from either end, they resolve them quickly and with great communication. You always know what is happening and why. Any time I have had questions (which has been a few times lately) their communication is clear and they are very helpful. They have helped me manage a few tricky forwarding issues for which I am very grateful. I could not recommend Forward2Me more highly and will not use any other forwarding service.
Thank you so much for your kind words and for taking the time to share your experience with Forward2Me :)
Mohamed R
07 October 2024
DHL Express Worldwide
MR
I'm really impressed with how quickly I received my parcel. I hesitated to use their service at first, but everything went very well, and I got my package on time. I would highly recommend everyone to use this service without a doubt.
Alex m
07 October 2024
UPS Express Saver
AM
Was quoted a reasonable price for shipping. After placing an order and already paying for items, the price of the forwarding went up 10x and was not offered any sort of compensation. This website / service is a complete scam do NOT use Forward2Me
kevin brown
06 October 2024
DHL Domestic Express
KB
well done forward2me!
Client
05 October 2024
UPS Standard Single
C
It was very easy to use forward2me
Many thanks for the 5 star review. 😊
Beedesh R
05 October 2024
DHL Express Worldwide
BR
It was an amazing experience to sit in our office and move a package from Europe to home.
Clytemnon Mothership
04 October 2024
UPS Standard Single
CM
Service rapide et correct, cependant ne tombez pas dans le panneau de l'option "refaire le colis et bénéficiez d'une assurance". J'avais jusque là plusieurs services de livraison à choisir mais une fois l'option sélectionnée, il ne m'en restait plus qu'un seul, UPS, qui m'a extorqué 35 euros de frais de douane et avec un service de livraison débile, je suis resté 2 fois chez moi pour les recevoir, le livreur n'a pas daigné m'appeler pour que je lui ouvre la porte et a déposé mon colis dans un dépôt assez loin de chez moi (je ne suis pas véhiculé). Vraiment nul. Ah et pour en revenir à l'assurance promise par forward2me, elle coute 20 euros. Non merci, je me suis bien fait avoir. Comme c'est un des rares sites à proposer un proxy vers le Royaume Uni je l'utiliserai probablement de nouveau à regret mais je ne tomberai plus dans le piège.
Thank you for your feedback regarding our service! We’re glad to hear that you found it fast and correct.
Repackaging options are available to improve the security of your shipment, but this service is completely optional, and you can decide not to utilize it. It's required for shipping fragile items, such as glassware, ceramics, electronics, and other breakables, which should be securely packaged with cushioning materials to prevent damage. Additionally, items like batteries, chemicals, or flammable products may require special packaging to meet safety regulations. Larger or heavier items may also need reinforcement to ensure they are securely packaged and safe for transport. Furthermore, bottles or containers with liquids should be repackaged to avoid leaks and spills.
When you request repackaging and select your preferred couriers, customers can still contact our customer experience team, and we will adjust the courier options after optimizing them for you.
Also, the costs you have paid to forward2me include multiple services such as receiving your package, repackaging if needed, and preparing essential export paperwork to help send your items from the UK.
It is important to mention that these charges do not cover any possible import duties or taxes, as well as brokerage fees that may be required when importing the products into your country.
For more detailed information, please refer to our FAQ section by following this link: https://forward2me.zendesk.com/hc/en-gb/articles/360014012079-Do-shipping-rates-include-duty-charges-and-taxes-
I hope this explains.
Many thanks!
Forward2me
Repackaging options are available to improve the security of your shipment, but this service is completely optional, and you can decide not to utilize it. It's required for shipping fragile items, such as glassware, ceramics, electronics, and other breakables, which should be securely packaged with cushioning materials to prevent damage. Additionally, items like batteries, chemicals, or flammable products may require special packaging to meet safety regulations. Larger or heavier items may also need reinforcement to ensure they are securely packaged and safe for transport. Furthermore, bottles or containers with liquids should be repackaged to avoid leaks and spills.
When you request repackaging and select your preferred couriers, customers can still contact our customer experience team, and we will adjust the courier options after optimizing them for you.
Also, the costs you have paid to forward2me include multiple services such as receiving your package, repackaging if needed, and preparing essential export paperwork to help send your items from the UK.
It is important to mention that these charges do not cover any possible import duties or taxes, as well as brokerage fees that may be required when importing the products into your country.
For more detailed information, please refer to our FAQ section by following this link: https://forward2me.zendesk.com/hc/en-gb/articles/360014012079-Do-shipping-rates-include-duty-charges-and-taxes-
I hope this explains.
Many thanks!
Forward2me
Nina K
04 October 2024
DHL Economy Select
NK
Ich habe schon öfter über Lieferdienste in Nicht-EU-Ländern bestellt, doch es war nie so kompliziert wie bei forward2me. Ich hatte einen Adventskalender bestellt und jedes einzelne Teil wurde analysiert und jeden Tag gab es ein anderes Problem. Das habe ich noch nie erlebt und vor allem habe ich keine genaue Erklärung erhalten was genau das Problem ist. Auf meine Fragen kamen immer nur Standart-Antworten. Am Ende war der Versand plötzlich doppelt so hoch wie ursprünglich berechnet und dadurch, dass alle Produkte einzeln gelistet waren musste ich dem Zoll eine extra Gebühr von 50€ zahlen.
Julian H
04 October 2024
DPD Classic
JH
Order was processed as expected :) everything was fine :) No negative stuff happened. The UX of the Online Dashboard is easy to understand and makes it easy to do everything needed to assist F2M.
Carly F
03 October 2024
DHL Express Worldwide
CF
Made the entire process so easy! Would definitely use again.
Many thanks for the 5 star review. 😊
Shelley C
01 October 2024
DHL Express Worldwide
SC
The wrapped 5 glass perfume bottles together, threw in he boxes they came in away I guess. They should put them back in box to keep them from getting busted
Shane D
01 October 2024
FedEx International Economy
SD
When asking questions about my order/s I always make myself very clear about what I am asking but the person seems to fail in understanding basic requests but we get there in the end. And as far as Fedex is concerned I understand why they are so cheap. Their way in which they deliver items that arrive all at once is in 3 separate days (the last time they didn't deliver on the day they claimed no one was home when they delivered another parcel in the day), madness! Anyway after I did all the ground work I eventually got them no thanks to FedEx…
Attallah A
01 October 2024
DHL Express Worldwide
AA
I am happy to be a customer of your wonderful company
Thomas F
01 October 2024
UPS Standard Single
TF
Easy to get hands on great things formerly not available.
G F
27 September 2024
DHL Express Worldwide
GF
The repacking was done well, the box was not oversized. Worked really well. The whole process was very fast.
The only critique is maybe offer some more breakdown information on the international addresses. Sometimes I am not sure if a piece of information is a county, district, prefecture. So far I've been able to get it right in businesses shipping forms, but it does cause some uncertainties.
The only critique is maybe offer some more breakdown information on the international addresses. Sometimes I am not sure if a piece of information is a county, district, prefecture. So far I've been able to get it right in businesses shipping forms, but it does cause some uncertainties.
Seif Ben
26 September 2024
UPS Express Saver
SB
Very goood service as usual
Many thanks for the 5 star review. 😊
Al K
26 September 2024
FedEx International Economy
AK
Very good experience. Customer service replies really quickly. Shipping cost are reasonable.
Dora M
26 September 2024
UPS Standard Single
DM
Everything went fluently, package received fast and fine. It was Germany now but US went the same. Recommended.
Vignesh g
26 September 2024
DHL Express Worldwide
VG
Communication was quick and really helpful! The person understood my issue and solved it within minutes.
Joe Blow
25 September 2024
UPS Express Saver
JB
Forward2me made it easy for the Ebay seller to ship the item and easy for me to receive it, at a reasonable price. Thank you !
Many thanks for the 5 star review. 😊
Joseph k
25 September 2024
FedEx International Economy
JK
They responded back with any questions i had quick and I'm very happy with the service I have received they haven't let me down yet. They also worked with me with the shipping price because I have a lot packages coming to me also I am very satisfied even though they probably hate me with all my questions and bugging them laugh out loud
John Arnold
24 September 2024
DHL Express Worldwide
JA
Amazing. Great company.
Yevhenii Vaskivskyi
24 September 2024
UPS Standard Single
YV
A good choice for international shipment
Thanks for the 5 star review :)
Kathleen K
23 September 2024
DHL Express Worldwide
KK
Recent delivery very well repacked and arrived quickly.
Olaf Kapinski
22 September 2024
UPS Standard Single
OK
Terrible service, complete scam. Lost my stuff and force me to send images of what didn't arrive.
Big mouth Website, no execution in the backend.
Never again, what a waste of time and money
Big mouth Website, no execution in the backend.
Never again, what a waste of time and money
Hi Olaf,
Thanks for the feedback.
We are confident that we have not scammed you or mishandled your package items in any way.
You are searching for a package that never arrived at our warehouse. We investigated the DHL Paket racking number and found that it was out for delivery on Saturday, but our warehouse in Germany is closed on weekends. As a result, the parcel was returned to the sender.
I understand how upsetting it can be to lose items and feel frustrated with the process. We request photos to determine if the package was tampered with or inspected by customs, as we have encountered situations where couriers may open and inspect packages, potentially resulting in lost items inside.
We are communicating with you via email and clarified that the items were returned to the original sender. You have agreed to request compensation directly from them.
Many thanks,
Forward2me
Thanks for the feedback.
We are confident that we have not scammed you or mishandled your package items in any way.
You are searching for a package that never arrived at our warehouse. We investigated the DHL Paket racking number and found that it was out for delivery on Saturday, but our warehouse in Germany is closed on weekends. As a result, the parcel was returned to the sender.
I understand how upsetting it can be to lose items and feel frustrated with the process. We request photos to determine if the package was tampered with or inspected by customs, as we have encountered situations where couriers may open and inspect packages, potentially resulting in lost items inside.
We are communicating with you via email and clarified that the items were returned to the original sender. You have agreed to request compensation directly from them.
Many thanks,
Forward2me
Ryan Rondon
21 September 2024
DHL Express Worldwide
RR
Very great! Fast delivery packaged well!
Many thanks for the 5 star review. 😊
Diego
21 September 2024
UPS Standard Single
D
Everything went smooth
Many thanks for the 5 star review. 😊
Melvin v
19 September 2024
DHL Economy Select
MV
Unfortunately, I spent a lot of time solving the delivery problem. Customer service agents should be more competent in matters concerning services. I received completely different information regarding the same issue. But in any case, after many days, we finally solved the problem. I am not sure that I will use this delivery service in the future. Unfortunately
Ricardo J
18 September 2024
DHL Express Worldwide
RJ
A+++
Excellent service and price. Very helpful and professional.
Excellent service and price. Very helpful and professional.
Tj S
18 September 2024
UPS Worldwide Expedited
TS
Fast, easy and great communication. Website is self explanatory and will use again in the future.
Andrey K
18 September 2024
UPS Worldwide Expedited
AK
It was great!
I love service, there were not any issues, on time, i was informed about each step
I recommend the service and definitely will use it again
I love service, there were not any issues, on time, i was informed about each step
I recommend the service and definitely will use it again
Venizelos Iakovidis
17 September 2024
UPS Standard Single
VI
Everything is fast and smooth as always
Many thanks for the 5 star review. 😊
SK
17 September 2024
DHL Express Worldwide
S
Fast and reliable service
Many thanks for the 5 star review. 😊
Carmel B
16 September 2024
DHL Express Worldwide
CB
I would like to thank Joyce for her assistance with reference to my package received at Forward2me, USA warehouse. For recovering my customs duty money paid which went missing. Also thanks Joyce for doing all this in a short time.
Oldrich K
16 September 2024
UPS Standard Single
OK
Everything went well. Good communication and speed of delivery of goods to the address.
David B
11 September 2024
UPS Standard Single
DB
This is the second time I have used Forward2Me and both times I have had a great experience.
Edward Nazario
10 September 2024
DHL Express Worldwide
EN
Fast, no hassles.
Mackelia W
10 September 2024
DHL Express Worldwide
MW
This was my first time shipping with Forward2Me, and they sure won my heart! I was really impressed with the delivery time. I would definitely recommend.
Yee A
10 September 2024
DHL Express Worldwide
YA
Very happy with the overall handling of the package and service.
Clayton F
09 September 2024
FedEx International Economy
CF
Once again Forward2Me exceeds customer expectations in every way!
Any concerns or questions I had with my packages were dealt with in a pleasant manner and cannot find fault anywhere really. 10/10
Any concerns or questions I had with my packages were dealt with in a pleasant manner and cannot find fault anywhere really. 10/10
Michael G
09 September 2024
DHL Express Worldwide
MG
Excellent, speedy. A little confusing at first to understand what options to select. But after that it was amazing experiance.
Johannes
06 September 2024
DHL Express Worldwide
J
Offers only one delivery Option to destination outside UK and repacking Consumes a couple of days. DHL delivery was ridiculously expensive with 77€!
Thanks for the feedback Johannes.
From the UK to Germany we currently have 9 different shipping options from companies including DPD, UPS, FedEx and DHL. Each of these services has restrictions on what you can ship, including things like limits on value, size or weight, or the type of goods.
Unfortunately your shipment contained a type of Dangerous Goods. From your perspective that might not make sense as you were only shipping hair care products. We don't make these rules but we are forced to work within them. At forward2me we are fully qualified to ship dangerous goods from all of our locations but many courier services don't allow dangerous goods on their networks owing to the additional burden of special packaging, special handling and additional paperwork. This is why you only see one shipping option - that is the only option currently available to us for that type of goods from the UK to Germany.
I agree with you, the shipping price is high. Unfortunately this is outside our control. The cheaper services have the most restrictions - including not allowing Dangerous Good - that is how they keep their costs low. In addition to being limited to more premium services, substantial additional fees are applied for handling dangerous goods. At forward2me we do not charge anything extra, we just pass those fees straight through from the courier.
This is a frustrating situation even for forward2me but I would like to reassure you that we are continually pressing the couriers to reduce these fees and we are working hard to provide more shipping options in every type of situation.
I do hope you find these details useful and if you wish to discuss further please contact our customer team.
Lee Butler
CEO
From the UK to Germany we currently have 9 different shipping options from companies including DPD, UPS, FedEx and DHL. Each of these services has restrictions on what you can ship, including things like limits on value, size or weight, or the type of goods.
Unfortunately your shipment contained a type of Dangerous Goods. From your perspective that might not make sense as you were only shipping hair care products. We don't make these rules but we are forced to work within them. At forward2me we are fully qualified to ship dangerous goods from all of our locations but many courier services don't allow dangerous goods on their networks owing to the additional burden of special packaging, special handling and additional paperwork. This is why you only see one shipping option - that is the only option currently available to us for that type of goods from the UK to Germany.
I agree with you, the shipping price is high. Unfortunately this is outside our control. The cheaper services have the most restrictions - including not allowing Dangerous Good - that is how they keep their costs low. In addition to being limited to more premium services, substantial additional fees are applied for handling dangerous goods. At forward2me we do not charge anything extra, we just pass those fees straight through from the courier.
This is a frustrating situation even for forward2me but I would like to reassure you that we are continually pressing the couriers to reduce these fees and we are working hard to provide more shipping options in every type of situation.
I do hope you find these details useful and if you wish to discuss further please contact our customer team.
Lee Butler
CEO
customer
06 September 2024
UPS Express Saver
C
I’ve been choosing you guys for two years and will continue to do so! Trustworthy and fast forward!
Alina B
06 September 2024
DHL Economy Select
AB
A mostly convenient experience. Only drawback was that they didn't supply DHL with the fact that VAT had already been paid.
GW
06 September 2024
DHL Economy Select
G
I recently purchased an item from eBay that didn’t offer delivery to my country, so I started looking for freight forwarders online. After reading positive reviews on Trustpilot, I decided to try forward2me, and I’m glad I did! The process was incredibly smooth—after using the UK address provided by forward2me, my item was delivered to them and then forwarded to my country without any issues. The platform is easy to navigate, and I appreciated how streamlined everything was, from the initial purchase to the final delivery. The best part is the timely notifications at every step, ensuring I was always informed about what to do next. My shipment arrived on time, just as promised. Highly recommended!
Shaun S
05 September 2024
DHL Express Worldwide
SS
I've shipped from multiple countries around the world and have purchased from many online stores in the UK, all of which were less than a third of the cost. When payment was due after being made to pay for repackaging (which was actually very good) the price went up over 20% which was already high. They also charged me for multiple items instead of one, after notifying them about this they said they would change that which the did back to single item but price remained the same.
I will never use them again and recommend you don't either
I will never use them again and recommend you don't either
Hi Shaun,
Thank you for taking the time to share your feedback.
We understand your concerns regarding shipping costs. Since you're shipping perfumes or fragrances, there are additional surcharges applied by DHL. These products are classified as dangerous goods due to their chemical composition, often containing flammable ingredients like alcohol. To ensure safe transportation, strict regulations are in place, and surcharges are applied when shipping such items with DHL. For more details, you can check the list of surcharges on the DHL website http://www.dhl.co.uk/en/express/shipping/shipping_advice/surcharges.html.
Since you're shipping to Australia, we also need to charge the 10% GST (Goods and Services Tax). This applies to all goods valued at $1000 AUD or less, as well as on the shipping service itself. For goods over $1000, GST is charged upon import. If you're a registered Australian business with GST approval, you can add your account details to your Forward2me profile to avoid being charged for GST on shipping.
We hope this clears things up!
Many thanks,
Forward2me
Thank you for taking the time to share your feedback.
We understand your concerns regarding shipping costs. Since you're shipping perfumes or fragrances, there are additional surcharges applied by DHL. These products are classified as dangerous goods due to their chemical composition, often containing flammable ingredients like alcohol. To ensure safe transportation, strict regulations are in place, and surcharges are applied when shipping such items with DHL. For more details, you can check the list of surcharges on the DHL website http://www.dhl.co.uk/en/express/shipping/shipping_advice/surcharges.html.
Since you're shipping to Australia, we also need to charge the 10% GST (Goods and Services Tax). This applies to all goods valued at $1000 AUD or less, as well as on the shipping service itself. For goods over $1000, GST is charged upon import. If you're a registered Australian business with GST approval, you can add your account details to your Forward2me profile to avoid being charged for GST on shipping.
We hope this clears things up!
Many thanks,
Forward2me
B.V.
04 September 2024
DHL Express Worldwide
B
Package was received quickly when shipped to the UK address--they repackaged and shipped out to me quickly, too!
Many thanks for the 5 star review. 😊