Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
04 February 2022
DHL Economy Select
VC
Better repack. I had two coats and oaid over 60£ to get them sent to me. Apparently it was cheaper to send them separately. Which I doubt very much.
George Lin
04 February 2022
DHL Express Worldwide
GL
Thank you so much !
Verified Customer
04 February 2022
DHL Express Worldwide
VC
Great service! My delicate items were packaged perfectly, with a lot of care. The shipment was fast, and the customer service prompt and friendly. Thank you forward2me! :)
Verified Customer
04 February 2022
FedEx International Priority
VC
Fast and courteous delivery
Verified Customer
04 February 2022
DHL Express Worldwide
VC
Speed , professional , support
Verified Customer
03 February 2022
DHL Express Worldwide
VC
Very accurate and fast service
Verified Customer
03 February 2022
FedEx Connect
VC
Great service, and I was glad of the economical shipping option!
Verified Customer
03 February 2022
FedEx Connect
VC
Quick and fast
Akihiko Imanaka
03 February 2022
UPS Express Saver
AI
Satisfied with customer service, Ⅰcan work with peace of mind.
Richard Elliott
03 February 2022
FedEx Connect
RE
I had a very good costumer service experience with them. Thank you Kat for helping me.
Verified Customer
03 February 2022
UPS Express Saver
VC
Great service! Love it.
Verified Customer
02 February 2022
DHL Express Worldwide
VC
my shipment arrived in good condition and the price seems reasonable to me but I didn't like that the packaging material was neglected for some of my products and there is also no custom option for it.
Verified Customer
02 February 2022
UPS Standard Single
VC
Perfect service, everything was ok.
Would recommend If your need stuff from abroad that isn't available in your country.
My products were delivered on time and in perfect shape.
Will work again with them.
Would recommend If your need stuff from abroad that isn't available in your country.
My products were delivered on time and in perfect shape.
Will work again with them.
Gianmarco
02 February 2022
DHL Economy Select
G
Velocissimi e professionali. Very fast and professional.
Excelent service!
Excelent service!
Massimo Zamperini
02 February 2022
DHL Express Worldwide
MZ
Davvero un ottimo servizio.
Provare per credere.Velocissimi , cordiali e sempre disponibili.
Risposte immediate a qualsiasi dubbio.Ho ricevuto la merce dal Regno Unito in pochissimo tempo e con chiarezza di informazioni e costi.
Provare per credere.Velocissimi , cordiali e sempre disponibili.
Risposte immediate a qualsiasi dubbio.Ho ricevuto la merce dal Regno Unito in pochissimo tempo e con chiarezza di informazioni e costi.
Sigridur Vigfusdottir
02 February 2022
DHL Express Worldwide
SV
The staff is exceptional - they are always professional and helpful. All my requests are treated with seriousness and willingness to solve.
Taylor Thurman
02 February 2022
FedEx Connect
TT
Excellent service. Will use again!!
YUKI
01 February 2022
FedEx International Economy
Y
質問に対する対応が早い。
英語が得意ではないが、しっかりと確認してくれて回答が明確である。
英語が得意ではないが、しっかりと確認してくれて回答が明確である。
Verified Customer
01 February 2022
DHL Express Worldwide
VC
Great service
Verified Customer
01 February 2022
DHL Express Worldwide
VC
The complete process went smoothly. As soon as the package arrived at the warehouse, I got a notification. Then the shipment was reasonably priced and the goods arrived in great condition.
Verified Customer
01 February 2022
FedEx International Economy
VC
excellent and fast service.
Verified Customer
01 February 2022
DHL Express Worldwide
VC
The service was really easy to use. The website was updated quickly when they received my package and sent it to me quickly as well.
Amanda Staight
01 February 2022
FedEx Connect
AS
It worked just as described. And it was easy too. My packages made it from the UK to San Francisco, CA. I had a question, it was answered promptly. Thanks!
Verified Customer
01 February 2022
FedEx International Economy
VC
Fast delivery
Verified Customer
01 February 2022
FedEx International Priority
VC
This was my first time using their forwarding service and the experience was great. I order an item from Germany and had it delivered to Canada seamlessly. Would definitely use their service again.
James MacArthur
01 February 2022
FedEx Connect
JM
Excellent service. I purchased a Lava Lamp with a spare bottle. They came to me in excellent, unbroken condition. Many Thanks.
Verified Customer
31 January 2022
FedEx International Economy
VC
very happy that now I can ship stuff from UK, Turkey..etc. and the service is great. and I got my package with in 4 days .
Verified Customer
31 January 2022
DHL Express Worldwide
VC
Very good.
Verified Customer
31 January 2022
DHL Express Worldwide
VC
Fantastic parcel forwarding company. I have no hesitation in recommending to anyone considering parcel forwarding services from UK to Australia. My box was very carefully packaged by Simon and delivered speedily and in perfect condition. Thank you so much!
Verified Customer
31 January 2022
DHL Express Worldwide
VC
日本への配送手続きについてわからないことを質問すると、いつも迅速で丁寧な対応をしてくれる。担当者はみなさん親切で信頼できる。
Daniel
30 January 2022
FedEx Connect
D
forward2Me had great customer service, in assisting me in getting started. They respond quickly, and get orders placed and shipped quickly. I would definitely be unitizing their services for future international orders. Their website and user account side of the site are all very well laid out and easy to use. They provide all the right information, in logical places, with updates along the way. As long as their rates continue to be reasonable, I look forward to doing future business with them.
Juris Krūmiņš
30 January 2022
DHL Domestic Express
JK
Great customer support
Verified Customer
30 January 2022
DHL Express Worldwide
VC
Overpriced with no cheap shipping options
Bouziane Khlouf
30 January 2022
DHL Express Worldwide
BK
Fast, reactivity and very professional. Should negotiate the carrier prices for better offers. Shipment is cheaper from us than from UK or Germany! I am based in the Middle East.
Rachel Meidan
30 January 2022
DHL Express Worldwide
RM
Item arrived safely
Jordin Phang
30 January 2022
TNT Express Non-Docs
JP
Fast Shipping and Excellent service provided by forward2me. TNT Express price was reasonable.
Verified Customer
30 January 2022
TNT Express Non-Docs
VC
Easy to use. Good customer service responded to queries on the same day. Highly recommended
Verified Customer
30 January 2022
FedEx International Priority
VC
とても使いやすかった。
Spyros Dinos
29 January 2022
DHL Express Worldwide
SD
A service you can really trust. They shipped my order by the time they received it. In two days I got it to Greece from Germany !!!
Ewen Corbelon
29 January 2022
DHL Express Worldwide
EC
Good communication. No problem.
Verified Customer
29 January 2022
DHL Express Worldwide
VC
I have used this service a couple of times and its really amazing. The process is straight forward. The customer support is also incredible. Extremely helpful and understanding, with fast response.
Christopher Allen
29 January 2022
FedEx International Priority
CA
Ordered some skincare products from the UK and had them forwarded on from Forward2Me and it was packaged really well and got to me very quickly.
Verified Customer
29 January 2022
DHL Express Worldwide
VC
Been using Forward2Me services from U.K., Germany, Spain & Turkey warehouses all to the U.S. Excellent and convenient customer service each time! Quick response through WhatsApp, consolidating packages is only a few button clicks, and shipping is easy. Only downside is limited shipping carriers at some warehouse locations so the shipping prices might not be the lowest. But for the ease, convenience and timely tracked shipping it more than worth the premium to get your goods delivered.
Violet de Range
29 January 2022
FedEx Connect
VDR
Great service.
Verified Customer
28 January 2022
FedEx International Priority
VC
Nothing damaged or lost so I'm happy duck! ?
Verified Customer
28 January 2022
DHL Economy Select
VC
Forwading fast and easy to select shipping
Verified Customer
28 January 2022
DHL Express Worldwide
VC
Hervorragender Kundenservice mit sehr kurzen Antwortzeiten. Schneller Weitertransport (in meinem Fall aus UK) nach Deutschland.
Nur die Versandkosten sind einfach zu hoch, besonders bei Kleinpreisigen Waren.
Denn zu dem Warenwert und den Versandkosten fallen noch Kosten für die Einfuhrumsatzsteuer und vor allem DHL Auslagen an, welches eine Bestellung aus UK nicht gerade preiswert macht.
Bis auf die Versandkosten bin ich mit dem Service von Forward2Meii grundsätzlich zufrieden und würde ihn vermutlich wieder nutzen.
Nur die Versandkosten sind einfach zu hoch, besonders bei Kleinpreisigen Waren.
Denn zu dem Warenwert und den Versandkosten fallen noch Kosten für die Einfuhrumsatzsteuer und vor allem DHL Auslagen an, welches eine Bestellung aus UK nicht gerade preiswert macht.
Bis auf die Versandkosten bin ich mit dem Service von Forward2Meii grundsätzlich zufrieden und würde ihn vermutlich wieder nutzen.
Verified Customer
28 January 2022
DHL Express Worldwide
VC
Fast service as usual, but for such a small package quite expensive!
Hi there,
Many thanks for your feedback.
We are pleased to hear that you are satisfied with the speed of our service.
I have checked the details of the package you recently shipped out from our UK warehouse on 10.01.22 and it appears that, the reason why you were provided with the higher shipping costs is because the system has calculated that the chargeable weight that determined the final shipping price for your package was based on the volume/size of your package rather than the actual weight of the goods inside. Most courier services determine the cost of shipping by either the actual weight of the goods or the volumetric weight of the package (size of the package)- whichever is greater. I do believe you would have saved further costs on shipping if you had chose our combine and repack option for your package, prior to shipping, because the actual weight of your goods was 0.98 kg whereas the volumetric weight/size of the package calculated to 3.88 kg and this greater weight is what determined the final shipping price for your package with DHL. Therefore I feel that a combine and repack or reduction service of your package would have been necessary and cost effective for you as there was a sufficient amount of excess and possible unnecessary volume that could have been removed or reduced from your package to decrease the overall volumetric weight/size of your package down further. We do provide further details to assist you with making your decision about whether to repack your goods once you select the package and go through to the 'Combine and Repack' option from your inbox.
I hope the information I have provided to you is useful and it helps you reconsider your current rating for our services.
If you have any more questions or concerns relating to our combine and repack service or any other features from your account please do not hesitate to get back in touch with our Customer experience team via email and one of our agents will be more than happy to assist you further.
Kind Regards
Hayley
Many thanks for your feedback.
We are pleased to hear that you are satisfied with the speed of our service.
I have checked the details of the package you recently shipped out from our UK warehouse on 10.01.22 and it appears that, the reason why you were provided with the higher shipping costs is because the system has calculated that the chargeable weight that determined the final shipping price for your package was based on the volume/size of your package rather than the actual weight of the goods inside. Most courier services determine the cost of shipping by either the actual weight of the goods or the volumetric weight of the package (size of the package)- whichever is greater. I do believe you would have saved further costs on shipping if you had chose our combine and repack option for your package, prior to shipping, because the actual weight of your goods was 0.98 kg whereas the volumetric weight/size of the package calculated to 3.88 kg and this greater weight is what determined the final shipping price for your package with DHL. Therefore I feel that a combine and repack or reduction service of your package would have been necessary and cost effective for you as there was a sufficient amount of excess and possible unnecessary volume that could have been removed or reduced from your package to decrease the overall volumetric weight/size of your package down further. We do provide further details to assist you with making your decision about whether to repack your goods once you select the package and go through to the 'Combine and Repack' option from your inbox.
I hope the information I have provided to you is useful and it helps you reconsider your current rating for our services.
If you have any more questions or concerns relating to our combine and repack service or any other features from your account please do not hesitate to get back in touch with our Customer experience team via email and one of our agents will be more than happy to assist you further.
Kind Regards
Hayley
Verified Customer
27 January 2022
UPS Standard Single
VC
Makkelijke service
Verified Customer
27 January 2022
FedEx International Priority
VC
I was surprised with this service absolutely amazing great work I recommend it