Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
19 August 2022
DHL Express Worldwide
VC
Fast and fast and reliable
Verified Customer
19 August 2022
DHL Express Worldwide
VC
Quite Expensive but good service. Fast and trustworthy.
Unverified Customer
18 August 2022
Unknown Shipment Details
The best parcel forwarding company!
Unverified Customer
18 August 2022
Unknown Shipment Details
First and last time using their services, they wouldnt forward non prescription medication saying that DHL wouldnt allow it. I have now used a different forward company and no issues with DHL. Also, they take really long to answer whatsapp messages. NEVER AGAIN.
Hi Raul,
Many thanks for your feedback.
We are sorry that you felt dissatisfied with our service.
Although your package contained non prescription medication we have to adhere to the country specific import restrictions and regulations that are provided to us by the couriers as per local customs authorities.
Unfortunately this can sometimes mean that for certain countries we, as a forwarding agency, are not authorized to ship prescription or non prescription medication of any kind internationally with the couriers.
Also if you refer to our prohibited items page on our website you will also see that medication (17.3.16 Drugs-including all over-the-counter, prescription and legal drugs as well as illegal drugs / narcotics) are stated as an item that can be prohibited for us to ship. I have checked back on all of the correspondence that we received from you and I cannot see that you had contacted us about your intension to purchase medication or to inquire whether it was possible for us to assist you with shipping the non prescription medication prior to you purchasing the order from the online pharmacy. If you had inquired with us prior to purchase we would have been able to inform you about the relevant country specific import restrictions for your medication.
As a forwarding company we understand that it is difficult to access certain medications for some of customers internationally or it is just not internet accessible like in UK.
I feel that you were provided with a high level of support and responses from our agents via our Whatsapp channel within a 24 hour period and we feel that we tried our best to assist you and find alternative solutions for the shipping issues relating to your medication.
We apologize for any inconvenience caused and we are pleased to hear that you have managed to get your medication shipped.
I hope this the information I have provided to you is useful, we hope that the issues you have experienced will not deter you from shipping with us again in the future and that you will reconsider your current rating of our service.
Kind Regards
Hayley
Many thanks for your feedback.
We are sorry that you felt dissatisfied with our service.
Although your package contained non prescription medication we have to adhere to the country specific import restrictions and regulations that are provided to us by the couriers as per local customs authorities.
Unfortunately this can sometimes mean that for certain countries we, as a forwarding agency, are not authorized to ship prescription or non prescription medication of any kind internationally with the couriers.
Also if you refer to our prohibited items page on our website you will also see that medication (17.3.16 Drugs-including all over-the-counter, prescription and legal drugs as well as illegal drugs / narcotics) are stated as an item that can be prohibited for us to ship. I have checked back on all of the correspondence that we received from you and I cannot see that you had contacted us about your intension to purchase medication or to inquire whether it was possible for us to assist you with shipping the non prescription medication prior to you purchasing the order from the online pharmacy. If you had inquired with us prior to purchase we would have been able to inform you about the relevant country specific import restrictions for your medication.
As a forwarding company we understand that it is difficult to access certain medications for some of customers internationally or it is just not internet accessible like in UK.
I feel that you were provided with a high level of support and responses from our agents via our Whatsapp channel within a 24 hour period and we feel that we tried our best to assist you and find alternative solutions for the shipping issues relating to your medication.
We apologize for any inconvenience caused and we are pleased to hear that you have managed to get your medication shipped.
I hope this the information I have provided to you is useful, we hope that the issues you have experienced will not deter you from shipping with us again in the future and that you will reconsider your current rating of our service.
Kind Regards
Hayley
Verified Customer
18 August 2022
FedEx International Priority
VC
First time using the service and I’d recommend it. Parcel arrived quickly from overseas - quicker than I expected - and was smooth the whole way with good email support for first time users.
Verified Customer
18 August 2022
FedEx Connect
VC
Some of my items arrived damaged, but it was just the case of the item so it was okay otherwise! The shipping was extremely quick! Will definitely be using again.
Jason kiel
17 August 2022
FedEx Connect
JK
Great service. Web site is easy to navigate and gives you all the information you need. Communication is verbose and frequent, letting you know the status of your package(s). They packaged up my items into a single box and sent it to me faster than my expectations.
Mike S.
17 August 2022
FedEx Connect
MS
The process was fairly seamless - receiving package from sender, receiving notification of acceptance, being given shipping options and, once selected, informing me of dispatch.
Using the forward2me service saved me approximately 40% versus what was quoted by my vendor.
The one hitch? The tracking number link provided by forward2me did not sync with the couriers' system. As a result, I was constantly toggling between the two systems in order to receive a delivery update. Unfortunately, I never received an online update as, for some reason, the courier system also did not recognize the tracking number provided.
I can report that my item arrived. From originating point, via intermediary warehouse, to arrival at my address, dispatch took approximately 12 days.
Using the forward2me service saved me approximately 40% versus what was quoted by my vendor.
The one hitch? The tracking number link provided by forward2me did not sync with the couriers' system. As a result, I was constantly toggling between the two systems in order to receive a delivery update. Unfortunately, I never received an online update as, for some reason, the courier system also did not recognize the tracking number provided.
I can report that my item arrived. From originating point, via intermediary warehouse, to arrival at my address, dispatch took approximately 12 days.
Unverified Customer
16 August 2022
Unknown Shipment Details
Great service and great staff , thank you Miss Kat for helping me, I appreciate your help.
Michael Pezzetti
16 August 2022
UPS Express Saver
MP
I needed some stuff that was out of stock in the USA but not in the UK, and forward2me got the supplies to me even faster than if I used normal shipping!
Hannah Hawes
16 August 2022
DHL Express Worldwide
HH
A+ packaging and good shipping
Irena Leron Popova
16 August 2022
DHL Express Worldwide
IL
Very helpful and fast response from the help desk team.
Nicholas Simmons
16 August 2022
FedEx International Economy
NS
Always a great service and very helpful and efficient..,.,,highly recommend
ImpressiveShopper
15 August 2022
FedEx Connect
I
There should be ab option to change the size and packaging to reduce costs (envelopes, plastic mailer, flat box, etc.)
Shipping tends to cost the same if not more than the item purchased. So not really affordable.
Shipping tends to cost the same if not more than the item purchased. So not really affordable.
Brian Glover
15 August 2022
FedEx International Economy
BG
Excellent service. Package processed same day they received it and was delivered on the day they promised. Can't ask for more than that!
customer
14 August 2022
DHL Express Worldwide
C
best shipping service
olga lazaridou
14 August 2022
DHL Economy Select
OL
They are the best !!!! Many thanks for your excellent service!!!!
Verified Customer
14 August 2022
FedEx International Economy
VC
何の心配もなく、現地から送ってくれます。
現地の売り手は当該国内のforward2meの住所に送るだけで
何の面倒もかけることないので、買い手も安心して買い物できます。
多少、forward2meの手数料が掛かるとはいえ、
通常日本国内からはどうやっても買えないものが
手に入るメリットに比べたら小さいものです。
現地の売り手は当該国内のforward2meの住所に送るだけで
何の面倒もかけることないので、買い手も安心して買い物できます。
多少、forward2meの手数料が掛かるとはいえ、
通常日本国内からはどうやっても買えないものが
手に入るメリットに比べたら小さいものです。
gh
13 August 2022
FedEx Connect
G
Outstanding service.
My wife and I have been using Forward2Me for about 6 months now for various European products. We have never had any issues. Their support team is always courteous and helpful when we have any questions. I recommend this service to everyone.
My wife and I have been using Forward2Me for about 6 months now for various European products. We have never had any issues. Their support team is always courteous and helpful when we have any questions. I recommend this service to everyone.
Susan Goodell
13 August 2022
FedEx International Priority
SG
Easy-to-navigate site, great communication. This time I paid for upgraded shipping, and the package from Europe to the US arrived likely faster than domestic mail. Thanks.
Unverified Customer
13 August 2022
Unknown Shipment Details
Phone is not answered ,unable to speek to someone in person, service is declining fast.
Regards henk
Regards henk
Verified Customer
13 August 2022
FedEx Connect
VC
I’ve been using a few months to import books and art from the UK. They’ve been excellent. When they have to repack items, they’re always packed safely and arrive in good condition.
Verified Customer
13 August 2022
FedEx Connect
VC
When I heard of this service I got so excited and I decided to take a chance and use it. Well it’s been one negative thing after the other. I ordered a bundle that included (a vinyl, cd, and cassette.) When my package got here, I quickly opened it because it looked too small to contain a vinyl and to my surprise they sent another customers order. I quickly messaged them because I’m sure the other person would want the items they purchased. Customer service message me and asked if I could go out of my way and ship the items to the correct person. They said they would refund me for that (which they haven’t.) They claimed they located my package and said as soon as I shipped out the package they sent me they would tell the other person to ship my package as well. Then after I sent out the package they changed their words and said once they received the package I mailed out they would send out my package and today I get an email from customer service calming that the package I mailed out arrived damaged.
So at this point I’ve lost money twice on shipment and lost the money on the items they misplaced (which *****.)
So at this point I’ve lost money twice on shipment and lost the money on the items they misplaced (which *****.)
Verified Customer
13 August 2022
FedEx International Priority
VC
Excellent service. Everything went smoothly. Thank you.
Ian
12 August 2022
FedEx International Economy
I
It worked and I got my shipment but it took a long time and it wasn’t as smooth as shipping to my U.K. forward to me address. Because I sent it through Germany to China I had to validate my address in China which I didn’t have to do when I shipped through the U.K. address. The validation required a copy of my passport and utility bill, however China doesn’t have utility bills so this was an issue as there is no way to explain this on the submission page.
Christine Morgan
12 August 2022
DHL Express Worldwide
CM
Excellent service, everything worked quick and efficiently
Markus
12 August 2022
UPS Standard Single
M
Everything OK
LON1969
12 August 2022
DPD Classic
L
This was my first - but not last - buy via forward2me. And all went very well.
Verified Customer
12 August 2022
DPD Classic
VC
Perfectly fast delivery, prices are a bit high, but evened out by speed of delivery, will gladly recommend. ☺️
Unverified Customer
12 August 2022
Unknown Shipment Details
Very good company to ship your goods anywhere in the world. But make sure they don't require any signatures or one-time password to be delivered because that just not works with them..any other items would be great actually. Surely will recommend but just keep in mind the above.
Marios Stylianou
12 August 2022
DHL Express Worldwide
MS
Very good company to ship your goods anywhere in the world. But make sure they don't require any signatures or one-time password to be delivered because that just not works with them..any other items would be great actually.
Surely will recommend but just keep in mind the above.
Surely will recommend but just keep in mind the above.
Verified Customer
12 August 2022
FedEx International Priority
VC
I've used this service once before and to be honest wl would use it more regularly except for the fact it's horribly expensive. Basically, whatever you're buying, double it for the final cost after receiving it. The shipping cost is pretty outrageous really, but that's what's offered.
Having said that, the service is very efficient and works really well. I will probably use it again in the future for buying certain items that are difficult to get otherwise, but as it's so expensive it's going to be an absolute last resort, so perhaps I won't use it again, we'll see.
Having said that, the service is very efficient and works really well. I will probably use it again in the future for buying certain items that are difficult to get otherwise, but as it's so expensive it's going to be an absolute last resort, so perhaps I won't use it again, we'll see.
Unverified Customer
12 August 2022
Unknown Shipment Details
I have been using Forward2Me for a little while now and I must say that the support staff are usually pretty good. They don't yet have live chat support like Hop Shop Go but they do get back to you via whatsapp usually within 12 hours. Better than the majority of their competitors.
The need to upload documentation and invoices is slightly annoying as I don't have to do that with hopshopgo when shipping from the US and I don't have stuff held up in customs due to invoice queries, so maybe it's an EU or UK requirement for documentation to be uploaded and verified?
The shipping prices are steep at the moment, not the fault of the staff, it's the courier companies, using excuses like Putin's Ukrainian tantrum and the oil companies blatantly gouging the price of avgas. The Australian government's BS import gst of 10% should be scrapped too, it just makes local retailers lazy and is anti competitive and isn't supportive of free market capitalism.
They seem to be critically short staffed at the moment sadly. The repack queue blew out to North of 500 packages when I recently looked at a repack on a recent shipment I looked at a repack the next day and the number of packages waiting in line only went down by 40 or so. Not the fault of the team, they have to deal with umpteen incoming packages a day, respond to support enquiries, allocate parcels to accounts, verify documentation, organise people's goods to ship and then do repacks. This is a lot of work, then factor in covid handling requirements. I wish they had roughly double their workforce, it seems like that sort of investment may speed things up, relieve bottlenecks and potentially improve staff morale even.
Unfortunately I can't rate them 5 stars because of the current shipping prices and the few bottlenecks that I have highlighted. Their pricing is still quite competitive for the UK market though.
Message to management: Your people are great, you just need more of them, roughly double and streamline 1 or 2 policies and then you have a great working company!
The need to upload documentation and invoices is slightly annoying as I don't have to do that with hopshopgo when shipping from the US and I don't have stuff held up in customs due to invoice queries, so maybe it's an EU or UK requirement for documentation to be uploaded and verified?
The shipping prices are steep at the moment, not the fault of the staff, it's the courier companies, using excuses like Putin's Ukrainian tantrum and the oil companies blatantly gouging the price of avgas. The Australian government's BS import gst of 10% should be scrapped too, it just makes local retailers lazy and is anti competitive and isn't supportive of free market capitalism.
They seem to be critically short staffed at the moment sadly. The repack queue blew out to North of 500 packages when I recently looked at a repack on a recent shipment I looked at a repack the next day and the number of packages waiting in line only went down by 40 or so. Not the fault of the team, they have to deal with umpteen incoming packages a day, respond to support enquiries, allocate parcels to accounts, verify documentation, organise people's goods to ship and then do repacks. This is a lot of work, then factor in covid handling requirements. I wish they had roughly double their workforce, it seems like that sort of investment may speed things up, relieve bottlenecks and potentially improve staff morale even.
Unfortunately I can't rate them 5 stars because of the current shipping prices and the few bottlenecks that I have highlighted. Their pricing is still quite competitive for the UK market though.
Message to management: Your people are great, you just need more of them, roughly double and streamline 1 or 2 policies and then you have a great working company!
Hi Claude,
Many thanks for your feedback.
I am sorry, however I am having difficulty locating your account details on our system based on the information you have provided in this review.
We would really appreciate if you would contact us via email at info@forward2me.com so we can firstly conclude your account details and to also discuss the issues and concerns that you have highlighted of our service in more detail.
The Australian Government introduced the charge of GST(Goods and Service Tax) on 1st July 2018.
We therefore need to charge 10% GST on all goods with a value of $1000 Australian dollars or less being shipped via our services and 10% on the shipping service provided. Shipments over the value of $1000 will be charged on import at the Australian border.
If you are already a registered Australian Business account holder which is approved for GST, you can register this account number on your forward2me profile and GST will not be charged on shipping via your forward2me account. The transaction will need to be declared during your usual return to the Australian Tax Office.
We apologize for any delays or inconveninece the document approval process for GST may cause. It is not possible for us to remove GST for shipments with declared values of less than $1000 AUD.
We have to recover GST for the Australian Government on all shipments less than $1000 AUD if not GST registered, this a mandatory requirement for us as a forwarding agency and because we are offering shipping services to Australia and our revenue for shipments to customers' in Australia being over the maximum stated threshold we have to be GST registered.
We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's as well.
All of our warehouses try very hard to have all combine and repack requests completed for customers within a 24-48 hour window, however, we are aware that this estimated completion window for our combine and repack service can sometimes elapse especially if we are down on staffing numbers in the warehouses to cover the volumes due to unavoidable absences such as holiday leaves or sickness. The same would also apply to our Customer Experience team for response times for our customers. Forward2me do have a Live Chat feature available to to customers from our website but unfortunately it is not always possible for us to have full agent coverage for this feature 24 hours a day. Please be assured, your concerns will be passed to the warehouse management team for further review. All of our warehouse teams continuously work hard to avoid company standards slipping as much as possible.
I hope the information I have provided to you is useful, we hope these issues will not deter you from shipping with us again in the future and that you will reconsider your current rating of our service.
If you do have any further questions or concerns relating to our services please do not hesitate to contact our Customer Experience team who will be more than happy to help.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry, however I am having difficulty locating your account details on our system based on the information you have provided in this review.
We would really appreciate if you would contact us via email at info@forward2me.com so we can firstly conclude your account details and to also discuss the issues and concerns that you have highlighted of our service in more detail.
The Australian Government introduced the charge of GST(Goods and Service Tax) on 1st July 2018.
We therefore need to charge 10% GST on all goods with a value of $1000 Australian dollars or less being shipped via our services and 10% on the shipping service provided. Shipments over the value of $1000 will be charged on import at the Australian border.
If you are already a registered Australian Business account holder which is approved for GST, you can register this account number on your forward2me profile and GST will not be charged on shipping via your forward2me account. The transaction will need to be declared during your usual return to the Australian Tax Office.
We apologize for any delays or inconveninece the document approval process for GST may cause. It is not possible for us to remove GST for shipments with declared values of less than $1000 AUD.
We have to recover GST for the Australian Government on all shipments less than $1000 AUD if not GST registered, this a mandatory requirement for us as a forwarding agency and because we are offering shipping services to Australia and our revenue for shipments to customers' in Australia being over the maximum stated threshold we have to be GST registered.
We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's as well.
All of our warehouses try very hard to have all combine and repack requests completed for customers within a 24-48 hour window, however, we are aware that this estimated completion window for our combine and repack service can sometimes elapse especially if we are down on staffing numbers in the warehouses to cover the volumes due to unavoidable absences such as holiday leaves or sickness. The same would also apply to our Customer Experience team for response times for our customers. Forward2me do have a Live Chat feature available to to customers from our website but unfortunately it is not always possible for us to have full agent coverage for this feature 24 hours a day. Please be assured, your concerns will be passed to the warehouse management team for further review. All of our warehouse teams continuously work hard to avoid company standards slipping as much as possible.
I hope the information I have provided to you is useful, we hope these issues will not deter you from shipping with us again in the future and that you will reconsider your current rating of our service.
If you do have any further questions or concerns relating to our services please do not hesitate to contact our Customer Experience team who will be more than happy to help.
Kind Regards
Hayley
DeVante Lewis
11 August 2022
FedEx Connect
DL
Shipping prices are way too high. I don’t think I will use forward2me again
JDS
11 August 2022
DHL Express Worldwide
J
Outstanding real-time communication, and incredibly easy to use website - very intuitive. Would highly recommend for all your international shopping/forwarding needs.
Verified Customer
11 August 2022
UPS Standard Single
VC
Fast and easy
Josh Faulk
11 August 2022
DHL Express Worldwide
JF
Great customer service team
Verified Customer
11 August 2022
FedEx International Priority
VC
Great service and fast delivery.
I highly recommend forward2me
I highly recommend forward2me
Unverified Customer
10 August 2022
Unknown Shipment Details
I had really great interaction and customer service from them especially from Aimee. Any queries were promptly being handled. Now I have a reliable forwarder!
Hi Yamin.
Many thanks for this amazing review.
It is so lovely to read your feedback and learn that you have had a great experience through our services.
I am so pleased that Aimee was on hand to assist you with all of your questions and concerns from start to finish.
On behalf of everyone at Forward 2 Me, we really appreciate your positive comments and continuous support of our business.
We shall look forward to offering you our shipping services again very soon.
Take care and stay safe.
Kind Regards
Hayley
Many thanks for this amazing review.
It is so lovely to read your feedback and learn that you have had a great experience through our services.
I am so pleased that Aimee was on hand to assist you with all of your questions and concerns from start to finish.
On behalf of everyone at Forward 2 Me, we really appreciate your positive comments and continuous support of our business.
We shall look forward to offering you our shipping services again very soon.
Take care and stay safe.
Kind Regards
Hayley
Jonathan Elias
10 August 2022
DHL Express Worldwide
JE
Forward2me was absolutely amazing to work with! The customer service was absolutely great! Helped me repackage my item and got to me super fast! Highly recommend Forward2me!
Shane
10 August 2022
FedEx International Priority
S
Excellent delivery and delivery. 5 Stars ⭐️⭐️⭐️⭐️⭐️ ?
Unverified Customer
09 August 2022
Unknown Shipment Details
Amazing service, the transport company lost my package and Nica followed it up until it was found and delivered to me! I thought the goods were forever lost. Nica sent more than 20 emails to me letting me know about the status, until it was found and delivered. Did not expect this at all!
KristÃn Bl
09 August 2022
DHL Express Worldwide
KB
Fast and efficient service
Unverified Customer
09 August 2022
Unknown Shipment Details
Forward2Me always provide excellent and timely customer service. Kat was most proficient, understanding and patient with my enquiries. I will be back!
Hi Robert.
Many thanks for your amazing feedback.
We are so pleased to hear that our customer experience agent, Kat, was quickly on hand to assist and support you with all of your concerns and queries.
I will pass on your gratitude to them personally.
We really appreciate your comments and we shall look forward to assisting you with shipping again very soon.
Take care and stay safe.
Kind Regards
Hayley
Many thanks for your amazing feedback.
We are so pleased to hear that our customer experience agent, Kat, was quickly on hand to assist and support you with all of your concerns and queries.
I will pass on your gratitude to them personally.
We really appreciate your comments and we shall look forward to assisting you with shipping again very soon.
Take care and stay safe.
Kind Regards
Hayley
Alexandra Varlet
09 August 2022
DHL Express Worldwide
AV
Tout à été « smooth »
PeteJCooper
09 August 2022
DHL Economy Select
P
Great service quick what more r to say great customer service
AJ
09 August 2022
FedEx International Economy
A
impossibly unfriendly customer service, expensive rates. wouldn't use again.
Hi M Banda.
Many thanks for your feedback.
We are sorry that you feel dissatisfied with our service, however, as was advised to you previously, by our Customer Experience agents, the document approval procedure from our Germany warehouse is viewable to all customers' from the Germany page on our website and can also be found from our FAQ'S page, 'READ MORE', https://forward2me.zendesk.com/hc/en-gb/articles/360016227500-Why-do-I-need-to-upload-a-passport-and-utility-bill-when-shipping-from-the-German-address-
The document approval process from Germany is a new security policy that has been built onto our system to ensure additional security and protection for both our customers and our service by the request of Germany authorities-not forward2me.
Forward2me would only use the provided forms of identification for no other reason than if working with the police and German authorities in any events of a fraud claim. We do not share this other than with official authorities and only on request. The information is stored and transmitted in an encrypted form.
I can see that you continuously refused to provide the requested documentation for approval for shipping your package from our Germany warehouse and this resulted in your package exceeding the 30 free storage days but as a one time only gesture we offered to waver all additional storage charges and we authorised shipping for your package at Germany from our side. Please note, if you should choose to ship from our Germany warehouse again and if you do not provide the requested documents from your account you will not be approved for shipping from the Germany warehouse again, you will be restricted to proceed with shipping your packages and the only available options for your packages would be return to sender or disposal.
We apologize for any inconvenience this may have caused you.
We hope this information that we have provided to you is useful, we hope the issues you have experienced through our service do not deter you from shipping with us again in the future and we hope you will reconsider your current rating of our service.
Kind Regards
Hayley
Many thanks for your feedback.
We are sorry that you feel dissatisfied with our service, however, as was advised to you previously, by our Customer Experience agents, the document approval procedure from our Germany warehouse is viewable to all customers' from the Germany page on our website and can also be found from our FAQ'S page, 'READ MORE', https://forward2me.zendesk.com/hc/en-gb/articles/360016227500-Why-do-I-need-to-upload-a-passport-and-utility-bill-when-shipping-from-the-German-address-
The document approval process from Germany is a new security policy that has been built onto our system to ensure additional security and protection for both our customers and our service by the request of Germany authorities-not forward2me.
Forward2me would only use the provided forms of identification for no other reason than if working with the police and German authorities in any events of a fraud claim. We do not share this other than with official authorities and only on request. The information is stored and transmitted in an encrypted form.
I can see that you continuously refused to provide the requested documentation for approval for shipping your package from our Germany warehouse and this resulted in your package exceeding the 30 free storage days but as a one time only gesture we offered to waver all additional storage charges and we authorised shipping for your package at Germany from our side. Please note, if you should choose to ship from our Germany warehouse again and if you do not provide the requested documents from your account you will not be approved for shipping from the Germany warehouse again, you will be restricted to proceed with shipping your packages and the only available options for your packages would be return to sender or disposal.
We apologize for any inconvenience this may have caused you.
We hope this information that we have provided to you is useful, we hope the issues you have experienced through our service do not deter you from shipping with us again in the future and we hope you will reconsider your current rating of our service.
Kind Regards
Hayley
Miguel Curto
08 August 2022
UPS Standard Single
MC
No issues what so ever, just works. Saves you money and headaches.
Sergey Sobolev
08 August 2022
FedEx Connect
SS
The delivery was fast and without any issues
Spy
08 August 2022
FedEx International Priority
S
I tried few international freight forwarding companies, but I got to be honest with you, no one served me better than Forward2me. They reply fast and their answers are always positive. I hope they maintain the same level of quality and service. Thank you