Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
14 February 2022
FedEx International Economy
VC
I've been using it a lot these days, but I haven't had any troubles. Customer support is also very good.
Verified Customer
14 February 2022
FedEx International Priority
VC
I was disappointed with the final quote. When I entered the measurements I received a reasonable quote. However, when I received the final quote from you it was 3 times the amount. Plus when you opened up my package it wasn't repackaged how it was delivered to you.
Hi there,
Many thanks for your feedback.
I am sorry that you feel disappointed with the final shipping quote for your package.
I have checked the final shipping price you would have been quoted for your package with FedEx from our pricing page on our website and this does match the shipping price you paid for with FedEx from your account but the pricing page shipping quote would have not included the additional Australian GST-the pricing page only shows +GST. This is because GST has to be calculated from 10% of the total purchase value of the goods and 10% shipping cost and this cannot be added on until the final shipment has been processed for your package from your account.
Please be aware that we are required to recover GST on behalf of the Australian Government from all customers who are shipping goods to Australia that are less than $1000 AUD total value.
This information is also available from the FAQ's section on our website.
I have also checked the status of your package and this was not requested for a repack service by you from your account prior to shipping which means the package will have been shipped out to you exactly as it arrived to us from the original sender.
If you do have any discrepancies with the final shipping price you have been quoted from your account in comparison to the shipping price you were provided from the pricing page on our website or if you are experiencing any issues with anything from your account please do get in touch with one of our customer experience team who will be more than happy to check these details for you and clarify any questions or concerns you may have.
I hope the information I have provided to you is helpful, we hope these issues do not deter you from using our services again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry that you feel disappointed with the final shipping quote for your package.
I have checked the final shipping price you would have been quoted for your package with FedEx from our pricing page on our website and this does match the shipping price you paid for with FedEx from your account but the pricing page shipping quote would have not included the additional Australian GST-the pricing page only shows +GST. This is because GST has to be calculated from 10% of the total purchase value of the goods and 10% shipping cost and this cannot be added on until the final shipment has been processed for your package from your account.
Please be aware that we are required to recover GST on behalf of the Australian Government from all customers who are shipping goods to Australia that are less than $1000 AUD total value.
This information is also available from the FAQ's section on our website.
I have also checked the status of your package and this was not requested for a repack service by you from your account prior to shipping which means the package will have been shipped out to you exactly as it arrived to us from the original sender.
If you do have any discrepancies with the final shipping price you have been quoted from your account in comparison to the shipping price you were provided from the pricing page on our website or if you are experiencing any issues with anything from your account please do get in touch with one of our customer experience team who will be more than happy to check these details for you and clarify any questions or concerns you may have.
I hope the information I have provided to you is helpful, we hope these issues do not deter you from using our services again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
Luke
14 February 2022
FedEx International Priority
L
Easy to setup and package arrived very quickly
Stéphane DARNAUD
12 February 2022
DHL Economy Select
SD
Service parfait, interface claire et précise et surtout un traitement rapide des expéditions et des demandes.
j’ai pu acheter des produits avec facilité chez des marchands et ou des privés qui n’expédient pas en dehors d’Angleterre.
j’ai pu acheter des produits avec facilité chez des marchands et ou des privés qui n’expédient pas en dehors d’Angleterre.
Verified Customer
12 February 2022
FedEx International Economy
VC
excellent thank you
Verified Customer
12 February 2022
DHL Express Worldwide
VC
Vorab zu wenig Informationen über die anfallenden Kosten beim Tax Free Lager
Liam Riddell
12 February 2022
DHL Express Worldwide
LR
Delivery was very safe, fast and wasn’t damaged like other delivery services I have paid for. Thank you for a great experience. (P.S the only thing I reccomend is ordering a lot of items and not one because the shipping fee is pretty high)
William Riley
12 February 2022
DHL Express Worldwide
WR
You guys are the best!!
Steve Blanchard
12 February 2022
FedEx International Economy
SB
Reasonable price,
Easy to navigate interface and
Quick shipping
Easy to navigate interface and
Quick shipping
Martina Griller
11 February 2022
DHL Express Worldwide
MG
Great service, seamless delivery.
Ingei AD
11 February 2022
FedEx International Economy
IA
Excellent handling & service. The rate are acceptable.Thank you
Angus
11 February 2022
FedEx International Priority
A
Product purchased (a car headlight) from Lithuania and forwarded to your German warehouse. Arrived in Australia broken in several places. Probably poorly packaged by the original forwarder, but I would have thought - for what I paid - that forward2me would have inspected the parcel and made a decision about whether it was adequately packaged to survive the rest of the journey. It clearly was not, and I feel very let down that forward2me made no attempt to ensure that it was better packaged for the onward journey.
Hi Angus,Many thanks for your feedback.I am sorry to hear that you feel dissatisfied with our services and that you have received your car part in poor condition to your Australian address.All damage or loss claims must be notified to us via email as soon as the shipment has been received so we can request the relevant images and documents from you that are relating to the goods in the shipment, so we can then proceed to determine liability for the damage and ensure we are still within the stated timeframe to be able to submit a claim to the courier if needed. All damage claims must be notified by us to FedEx in writing within 21 calendar days from the date FedEx accepted the shipment, failing which no action for damages may be brought against FedEx. I have checked the date that your shipment was dispatched from our EU warehouse up until the date of delivery and we should still be within the 21 days timeframe to submit a damage claim with the courier for your shipment if needed, once we have assessed the images of the damage to the packaging and to your goods in more detail.I believe one of my customer experience agents has already reached out to you via email to request the required images and documents for a damage claim ready to escalate this issue to the FedEx couriers as soon as possible. Please keep an eye out for our email.I hope this helps you further.Kind RegardsHayley
Anthony mitchell
11 February 2022
FedEx Connect
AM
As always top notch communication. Clear pricing and quick ship
David Valencia
11 February 2022
DHL Express Worldwide
DV
The service was excellent! Would recommend for forwarding services for packaging needs from UK to USA.
Verified Customer
10 February 2022
UPS Express Saver
VC
The service was good. I did have bit of a problem inputting the address since its new to me. Ended up switching part of it but it seem like it did not matter. If i could say that one thing is missing is that in some other service they take photos of your box so you can desided if you want it repack or not.
Sidney T.
10 February 2022
FedEx International Priority
ST
The service was awesome! I needed products that was discontinued and the only store that had it world wide was in UK. And they would not sell outside of UK. This service made it possible!thank yoy
Muhammad Yoserizal
10 February 2022
FedEx International Economy
MY
Excellent ?
Verified Customer
10 February 2022
FedEx International Economy
VC
Fantastic service as usual. Have used their service on previous occasions have had the same results. Highly recommended.
Paulo Teixeira
09 February 2022
UPS Standard Single
PT
F2me continues to be my 1st choice when it comes to send parcels from UK to Portugal. Again, in my last experience, the satisfaction was VERY HIGH!
I really hope (and I mean it) that the relationship between the company and the customer may stay this healthy. While it remains healthy, I will ALWAYS be a customer, no doubt!
A BIG "Thank You" to F2me team for all attention and availability!
I really hope (and I mean it) that the relationship between the company and the customer may stay this healthy. While it remains healthy, I will ALWAYS be a customer, no doubt!
A BIG "Thank You" to F2me team for all attention and availability!
Mikael Nord
09 February 2022
DHL Express Worldwide
MN
Very fast service using reliable air courier services such as Fedex and DHL. Excellent.
Verified Customer
09 February 2022
DHL Express Worldwide
VC
Incredible service offering and even better customer support.
Verified Customer
09 February 2022
FedEx Connect
VC
Had absolutely no trouble! I got email updates with anything going on with my package! Nice that all I had to pay was for the shipping since that alone was so much.
Azrin Ismail Haji Jumat
09 February 2022
FedEx International Economy
AIH
Replied promptly and reliable
Patrick Nash
09 February 2022
FedEx International Economy
PN
Smooth process form start to finish. Got notification as soon as F2M received my package and after making payment right away it was shipped same day. Awesome service and will be using again!
HIROSHI YAMAGUCHI
08 February 2022
FedEx International Economy
HY
Very Good,Fast responce.
Sheryl Crawford
08 February 2022
DHL Express Worldwide
SC
I have used forward2me several times and have always had prompt service. Would recommend.
TOMOMI NAKAMURA
08 February 2022
FedEx International Economy
TN
早い対応です。送料がもう少し安ければ満点
Verified Customer
07 February 2022
DHL Express Worldwide
VC
Fast service. Could always be faster though.
Verified Customer
07 February 2022
DHL Express Worldwide
VC
Very fast delivery once shipped. However, the process is clunky for a first time user, lots to do to make it a cleaner experience. Overall a useful service, but will only use for certain items based on my last experience, on balance it's too expensive.
Hi there,
Many thanks for your feedback.
I am sorry to hear you have experienced certain difficulties with completing processes for shipping your packages through your account and that you feel the shipping costs were not within your budget.
I have calculated that, based on the type of products you were shipping, the shipping price you were offered, for your 4 packages as a multi piece shipment, was one of two best available courier prices, excluding the additional Australian GST, from our EU warehouse. FedEx International Priority would have been the more cost effective courier service, excluding GST, by approximately €9.50
Furthermore if you had chosen to repack your goods for shipping as one piece rather than sending as a multi piece shipment this would have actually increased the overall chargeable weight for your shipping price, you would have ended up paying a much higher shipping rate and you would have also had additional repack charges to pay on top of the base shipping price excluding GST.
The documents you would have been asked to upload from your account, prior to shipping, were the relevant proof of purchases for the goods in the stated packages that you required to ship. This is how our system works out the relevant Australian GST (Goods and Service Tax) which we are instructed to pass on to the Australian government for every shipment we send to Australia through our company. The Australian GST is calculated at 10% of the total value of the goods and also 10% of the shipping costs and this is applied to your total shipping invoice when you process your packages with the required courier service for shipping. We are required to charge 10% GST on all goods with a value of $1000 Australian dollars or less being shipped via our services and 10% on the shipping service provided. Shipments over the value of $1000 will be charged on import. We understand the additional GST charges would have also increased your costs for shipping overall however the GST charges are beyond our control because due to us being a registered international forwarding agency we need to account for GST on sales of low value goods to consumers in Australia.
We apologize for any inconvenience this may cause you.
If you are already a registered Australian Business account holder which is approved for GST, you can register this account number on your forward2me profile and GST will not be charged on shipping via your forward2me account. The transaction will need to be declared during your usual return to the Australian Tax Office.
I hope the information I have provided to you is useful and we hope that the issues you have faced will not deter you from using our services again in the future and that you will reconsider your current rating of our services.
Please do not hesitate to get back in touch if you should require any further assistance with anything else.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear you have experienced certain difficulties with completing processes for shipping your packages through your account and that you feel the shipping costs were not within your budget.
I have calculated that, based on the type of products you were shipping, the shipping price you were offered, for your 4 packages as a multi piece shipment, was one of two best available courier prices, excluding the additional Australian GST, from our EU warehouse. FedEx International Priority would have been the more cost effective courier service, excluding GST, by approximately €9.50
Furthermore if you had chosen to repack your goods for shipping as one piece rather than sending as a multi piece shipment this would have actually increased the overall chargeable weight for your shipping price, you would have ended up paying a much higher shipping rate and you would have also had additional repack charges to pay on top of the base shipping price excluding GST.
The documents you would have been asked to upload from your account, prior to shipping, were the relevant proof of purchases for the goods in the stated packages that you required to ship. This is how our system works out the relevant Australian GST (Goods and Service Tax) which we are instructed to pass on to the Australian government for every shipment we send to Australia through our company. The Australian GST is calculated at 10% of the total value of the goods and also 10% of the shipping costs and this is applied to your total shipping invoice when you process your packages with the required courier service for shipping. We are required to charge 10% GST on all goods with a value of $1000 Australian dollars or less being shipped via our services and 10% on the shipping service provided. Shipments over the value of $1000 will be charged on import. We understand the additional GST charges would have also increased your costs for shipping overall however the GST charges are beyond our control because due to us being a registered international forwarding agency we need to account for GST on sales of low value goods to consumers in Australia.
We apologize for any inconvenience this may cause you.
If you are already a registered Australian Business account holder which is approved for GST, you can register this account number on your forward2me profile and GST will not be charged on shipping via your forward2me account. The transaction will need to be declared during your usual return to the Australian Tax Office.
I hope the information I have provided to you is useful and we hope that the issues you have faced will not deter you from using our services again in the future and that you will reconsider your current rating of our services.
Please do not hesitate to get back in touch if you should require any further assistance with anything else.
Kind Regards
Hayley
Verified Customer
07 February 2022
FedEx International Priority
VC
Fast acceptance at warehouse and delivery to Australia
Verified Customer
06 February 2022
DHL Economy Select
VC
Straightforward, good prices and fast shipping
Verified Customer
06 February 2022
DHL Economy Select
VC
Expensive, but it works well. Even with whisky. Good help from the helpdesk.
Khaled Nasr
06 February 2022
FedEx International Economy
KN
excellent service.
Verified Customer
05 February 2022
DHL Express Worldwide
VC
They were very professional and prompt with replies to queries via email and phone and tracking was super easy. Had a problem with the delivery of my laptop and USB cable they sent them separately instead of one package. A minor error that they resolved quickly and professionally.
Nicolas Rueff
05 February 2022
TNT Economy Express
NR
Facile, rapide, efficace
Verified Customer
05 February 2022
DHL Express Worldwide
VC
As always efficient and prompt.
Jóhannes Hilmarsson
05 February 2022
DHL Express Worldwide
JH
good service
Verified Customer
04 February 2022
DHL Economy Select
VC
Better repack. I had two coats and oaid over 60£ to get them sent to me. Apparently it was cheaper to send them separately. Which I doubt very much.
George Lin
04 February 2022
DHL Express Worldwide
GL
Thank you so much !
Verified Customer
04 February 2022
DHL Express Worldwide
VC
Great service! My delicate items were packaged perfectly, with a lot of care. The shipment was fast, and the customer service prompt and friendly. Thank you forward2me! :)
Verified Customer
04 February 2022
FedEx International Priority
VC
Fast and courteous delivery
Verified Customer
04 February 2022
DHL Express Worldwide
VC
Speed , professional , support
Verified Customer
03 February 2022
DHL Express Worldwide
VC
Very accurate and fast service
Verified Customer
03 February 2022
FedEx Connect
VC
Great service, and I was glad of the economical shipping option!
Verified Customer
03 February 2022
FedEx Connect
VC
Quick and fast
Akihiko Imanaka
03 February 2022
UPS Express Saver
AI
Satisfied with customer service, Ⅰcan work with peace of mind.
Richard Elliott
03 February 2022
FedEx Connect
RE
I had a very good costumer service experience with them. Thank you Kat for helping me.
Verified Customer
03 February 2022
UPS Express Saver
VC
Great service! Love it.
Verified Customer
02 February 2022
DHL Express Worldwide
VC
my shipment arrived in good condition and the price seems reasonable to me but I didn't like that the packaging material was neglected for some of my products and there is also no custom option for it.
Verified Customer
02 February 2022
UPS Standard Single
VC
Perfect service, everything was ok.
Would recommend If your need stuff from abroad that isn't available in your country.
My products were delivered on time and in perfect shape.
Will work again with them.
Would recommend If your need stuff from abroad that isn't available in your country.
My products were delivered on time and in perfect shape.
Will work again with them.