Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Xavier Chatelet
23 February 2022
DHL Express Worldwide
XC
You're better than reship
Verified Customer
23 February 2022
UPS Express Saver
VC
Swift delivery in terrific condition, but postage was almost three to four times the price of the package. A $10-15 purchase ended up costing $120 worth of shipping. It wasn't worth it.
Hi there,Many thanks for your feedback.I am sorry that you feel disappointed with the final shipping price paid for your package.I have checked the courier shipping price you would have been quoted for your package with UPS Express from our pricing page on our website and this does match the shipping price you paid for with UPS Express from your account but the pricing page shipping quote would have not included the additional Australian GST at this point- our pricing page can only show +GST. This is because GST has to be calculated from 10% of the total purchase value of the goods and 10% shipping cost and this cannot be added on until the final shipment has been processed for your package from your account.Please be aware that we are required to recover GST on behalf of the Australian Government from all customers who are shipping goods to Australia that are less than $1000 AUD total value.This information is also available from the FAQ's section on our website.If you do have any discrepancies with the final shipping price you have been quoted from your account in comparison to the shipping price you were provided from the pricing page on our website or if you are experiencing any issues with anything from your account please do get in touch with one of our customer experience team who will be more than happy to check these details for you and clarify any questions or concerns you may have.I hope the information I have provided to you is helpful, we hope these issues do not deter you from using our services again in the future and that you will reconsider your current rating of our services.Kind RegardsHayley
Verified Customer
23 February 2022
DHL Express Worldwide
VC
Excellent, quick and reliable service.
Verified Customer
23 February 2022
DHL Express Worldwide
VC
Always able to help and nothing is too difficult to do for me. 5+ ✨
Verified Customer
22 February 2022
UPS Express Saver
VC
The peace of mind shopping online whenever a specific retailer won’t ship to the states. Simply buy anything, have it shipped to your forwarding address and they handle it from there. Like most effected by this awful pandemic. They too are busy with a ton of orders, but do not fret. Just be patient and they take care of the rest. Happy shopping peeps
Chuckie F.
22 February 2022
FedEx International Priority
CF
Found them flexible and willing to work with me with shipping and payment dates in Europe. Item also came in less than 8 days from when they sent it, which was a surprise as I had expected with the current international border situation - that it could have taken 4 - 6 weeks for the package to reach me, but not so. They made it a pleasure getting an item I had been trying to find for almost 5 years, and when I found it the seller would not send it outside of europe, but Forward2ME to the rescue!
Suleiman Fakhouri
22 February 2022
DHL Express Worldwide
SF
Responsive customer service, quick processing and release, no issues so far
Alex Thijs
22 February 2022
DHL Economy Select
AT
Goede service en goede feedback.
Tomislav Anic
22 February 2022
DHL Express Worldwide
TA
Fast and good! To be honest, I‘ve never expected that it would be good so. 1A - absolutely no problems with delivering/forwarding to forward2me.
Verified Customer
22 February 2022
TNT Economy Express
VC
Goede service, snelle verzending, goede tarieven. Uitstekende en vriendelijke klantenservice.
Verified Customer
22 February 2022
FedEx Connect
VC
Reliable and on time. Get my forward post to USA without problem.
Vanessa Minagro
21 February 2022
DHL Express Worldwide
VM
The customer service was amazing. Questions answered quickly. My products arrived without any issues and faster than expected.
Gerhard Faurie
21 February 2022
DHL Express Worldwide
GF
Five stars for being efficient and effective
Verified Customer
21 February 2022
DHL Express Worldwide
VC
My package was forwarded quickly and with no issues. Good communication from forward2me including tracking information. Smooth process, will definitely use them for all my shipments from Japan.
Verified Customer
21 February 2022
DHL Express Worldwide
VC
Forwarding service is fast, the item I purchased arrived much earlier than I expected.
Verified Customer
20 February 2022
DHL Express Worldwide
VC
GOOD service
Verified Customer
19 February 2022
DHL Express Worldwide
VC
Packed well, quick service and great communication thank you
Verified Customer
19 February 2022
DHL Express Worldwide
VC
Great work!
Wilson
19 February 2022
DHL Express Worldwide
W
Absolutely stellar service. I’ve never used a parcel forwarding service before so I was a little hesitant, but I was delighted that everything went so smoothly! It was almost as if the online retailer had shipped it directly to me.
Verified Customer
19 February 2022
DHL Express Worldwide
VC
Just took longer between Sending a prior notice and waiting for a response. When I got a response they asked for a pdf not a screenshot which has always worked in the past. Anyway each message just delayed the process more and more… I just feel it took forever to communicate and get this done asap. My package got there on a Friday and it didn’t leave until Thursday of next week. Just feel the agents take their time in responding and to much flip flopping when questions are asked.
Kunal Nadkarni
19 February 2022
FedEx Connect
KN
forward2me provided a seamless experience for me to get my videogame delivered to me in time! Appreciate rhis service for international shipment
Verified Customer
19 February 2022
DHL Express Worldwide
VC
Worked well. Staff was very helpful.
Lefkios Skaliotis
18 February 2022
TNT Economy Express
LS
Everything went smoothly
Verified Customer
18 February 2022
DPD Classic
VC
Always top-notch service ! Thank you !
Verified Customer
18 February 2022
FedEx Connect
VC
I got my packages in a timely manner. Great service and support. I plan on using Forward2Me in the future.
Verified Customer
18 February 2022
DHL Express Worldwide
VC
Everything went off flawlessly. There were no surprise charges, or anything unexpected. They kept me updated every step of the way. I will use them again!
Verified Customer
18 February 2022
UPS Express Saver
VC
Easy to use and quick service
Verified Customer
18 February 2022
FedEx International Priority
VC
Good communication & good service all round.
BERNIE LEBENBAUM
18 February 2022
FedEx International Priority
BL
the Forwrd to me service is professional and efficient
the only isssue is the lodging of documents or sales invoices this is a bit clumsy and takes time to get done this woiul;;d improve the operation and streemline the ability to get shipments sent out uickly
the only isssue is the lodging of documents or sales invoices this is a bit clumsy and takes time to get done this woiul;;d improve the operation and streemline the ability to get shipments sent out uickly
Verified Customer
17 February 2022
DHL Express Worldwide
VC
Great service, thank you very much.
Randy Ferraro
17 February 2022
FedEx Connect
RF
Aimee's knowledge of shipping and tracking services was a huge help to me sorting out my missing package. Very much appreciated.
Kristen Sexton
17 February 2022
DHL Express Worldwide
KS
Laura is the greatest and she deserves a raise and is the reason I trust forward2me. She's so good prompt knowledgeable and responsive
Verified Customer
17 February 2022
FedEx International Priority
VC
発送不可の商品の入荷数を減らして報告してきた。
結局廃棄処分にしないと輸入出来なかったが、不審な点もあります。残りの商品は無事手元に届きました。
結局廃棄処分にしないと輸入出来なかったが、不審な点もあります。残りの商品は無事手元に届きました。
Hi there,I am sorry if you feel dissatisfied with our policies in relation to shipping Dangerous Goods.I understand that you recently purchased numerous car cleaning products that were classified as restricted and one of the cleaning products 1000 ml snow foam garage therapy product, could not be shipped through our services due to the size of the bottles being over our accredited shipping limit for dangerous goods.Unfortunately the Dangerous Goods surcharge fees are not established by ourselves but by the accredited couriers who have to abide by the rules, regulations and packaging instructions set out by IATA (International Air Transport Association). Therefore there is no negotiation on the set Dangerous Goods surcharge fees by the couriers for shipments containing products such as your cleaning products. I am please to hear that the cleaning products that we could ship to your address in Japan have arrived to you safely and in good condition.We do provide further information relating to Dangerous Goods from the FAQ's page on our website which advises customers to always contact us prior to purchasing any products or items that may be classified as dangerous goods to help determine what additional charges or costs would incur for shipping the goods and to help us conclude if we would be able to offer a dangerous goods shipping service to the destination country. By contacting us prior to purchasing to make these additional checks will also ensure you would not have to pay additional unnecessary costs to return or dispose of the goods if we cannot offer a dangerous goods shipping service to the required destination country.We apologize for any further inconvenience this may cause you. I hope the information I have provided to you is useful, we hope this issue does not deter you from using our services again in the future and we hope you will reconsider your current rating of our services.Kind RegardsHayley
CLAYTON MARSHALL
16 February 2022
FedEx International Priority
CM
thank you again for the terrific service
John Fleming
16 February 2022
DHL Express Worldwide
JF
You guys were fast and very helpful! The website very easy to use, I will definitely use again very soon thank you!!
Nicholas Simmons
16 February 2022
FedEx International Economy
NS
Always great service….5 star for sure And have used 20 plus times
ZOE PITSILLIDOU
16 February 2022
DHL Express Worldwide
ZP
It was amazing, fast service and informed me for each step for the delivery
Verified Customer
16 February 2022
UPS Standard Single
VC
The whole purpose is to avoid duties and taxes. Since this service is not available with this company, I don’t see why using it again. Not happy.
Hi there,Many thanks for your feedback.I am sorry to hear that you are dissatisfied with our services.I have checked your account details and I can see this was your first shipping experience with our company.I can see you shipped your first order from our UK warehouse which would have meant you would have incurred duties and taxes due to the United Kingdom no longer being part of the European Union.We do understand that shipping from the UK to the EU is now more expensive than pre-brexit for this reason we have now opened a completely new dedicated warehouse in Germany. This is owned and operated by forward2me rather than a partner. We wanted to make sure our valued EU customers could still shop and forward packages within the EU in the same way they have been up until now. Our EU warehouse will offer the same benefits that our UK to EU warehouse previously did. The new warehouse address in Germany is up and running for our customers so they can start using the address straight away and continue to take advantage of shipping goods from other EU countries with no additional customs fees to pay.We hope the new Germany warehouse address will be of interest to you. Please feel free to get in touch with our Customer Service team at anytime if you have any further questions relating to our service. I hope the information I have provided to you is useful and that you will reconsider your current rating for our service.Kind RegardsHayley
Verified Customer
16 February 2022
DHL Express Worldwide
VC
Bad Rising prices
Hi there,
Many thanks for your feedback.
I am sorry to hear you feel dissatisfied with the shipping price for your package from our Turkey warehouse.
I have calculated the original chargeable weight of your POLO package and this would have been based on the volume of the package (12.61 kg) rather than the actual weight of the package 5.95 kg which would have meant you would have paid €156.27 for the shipping costs. Most couriers, including DHL, will base their shipping costs on the greater of either the actual weight or volumetric weight for a package.
I can see that you did request a combine and repack service for the package which successfully reduced the chargeable weight of your package by almost 8 kg which in turn lowered your overall shipping cost down with a difference of €48.69. Our combine and repack service enabled you to make an overall saving on the original shipping price for your package from our Turkey warehouse.
I can understand that even the discounted shipping price that you eventually paid (€107.58) may not have appeared cost effective for you because you were only shipping one single package. Therefore we would suggest that you order more packages to our Turkey warehouse for onward shipping and the overall cost of shipping would be more justifiable for you because you would be receiving more items together as one shipment rather than paying a higher price to only receive one single package. For example, if you shipped multiple packages from the Turkey warehouse that had a similar combined total volumetric weight as your POLO package was (12.61 kg) you would still only be required to pay the same shipping price that you would have paid for the single POLO package originally (€156.27) because the DHL shipping rate would still be based on the greater chargeable weight being the volume rather than the actual weight which means you would be receiving more items for the same shipping price.
I hope the information I have provided to you is useful and that you will reconsider your current rating of our service. Please feel free to get in touch with our Customer Service team at anytime if you have any further questions relating to our service.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear you feel dissatisfied with the shipping price for your package from our Turkey warehouse.
I have calculated the original chargeable weight of your POLO package and this would have been based on the volume of the package (12.61 kg) rather than the actual weight of the package 5.95 kg which would have meant you would have paid €156.27 for the shipping costs. Most couriers, including DHL, will base their shipping costs on the greater of either the actual weight or volumetric weight for a package.
I can see that you did request a combine and repack service for the package which successfully reduced the chargeable weight of your package by almost 8 kg which in turn lowered your overall shipping cost down with a difference of €48.69. Our combine and repack service enabled you to make an overall saving on the original shipping price for your package from our Turkey warehouse.
I can understand that even the discounted shipping price that you eventually paid (€107.58) may not have appeared cost effective for you because you were only shipping one single package. Therefore we would suggest that you order more packages to our Turkey warehouse for onward shipping and the overall cost of shipping would be more justifiable for you because you would be receiving more items together as one shipment rather than paying a higher price to only receive one single package. For example, if you shipped multiple packages from the Turkey warehouse that had a similar combined total volumetric weight as your POLO package was (12.61 kg) you would still only be required to pay the same shipping price that you would have paid for the single POLO package originally (€156.27) because the DHL shipping rate would still be based on the greater chargeable weight being the volume rather than the actual weight which means you would be receiving more items for the same shipping price.
I hope the information I have provided to you is useful and that you will reconsider your current rating of our service. Please feel free to get in touch with our Customer Service team at anytime if you have any further questions relating to our service.
Kind Regards
Hayley
Graph Aware
16 February 2022
DHL Economy Select
GA
good, fast service, responsive support
Verified Customer
16 February 2022
DHL Express Worldwide
VC
The delivery is so so expensive
Hi there,Many thanks for your feedback.I am sorry to hear you feel dissatisfied with the overall shipping price you paid for your package from our Japan warehouse.Unfortunately we are limited with the couriers and shipping services we can offer to certain destination countries especially now due to the effects that COVID has caused at borders and countries globally.We do try and advise all our customers where possible to always ensure that their goods are sent with a fully tracked service and we understand that this would mean paying that little bit extra in shipping costs overall.I can understand that even the shipping price that you paid will not have appeared cost effective for you because you were only shipping one single package with a very small weight. Therefore we would suggest that you consider ordering more packages to our Japan warehouse for onward shipping and would mean your overall cost of shipping would be more justifiable for you because you would be receiving more items together rather than paying a higher shipping price to only receive one single package.DHL shipping prices are always based on the chargeable weight being calculated from either the volumetric weight or the actual weight- whichever is greater- which means you could be shipping a lot more items for the same shipping price you paid for one single package which would make the overall cost for shipping more effective for you.I hope the information I have provided to you is useful and that you will reconsider your current rating of our service. Please feel free to get in touch with our Customer Service team at anytime if you have any further questions relating to our service.Kind RegardsHayley
Verified Customer
16 February 2022
FedEx International Economy
VC
Kind and reliable customer service,excellent communication,easy and simple to use,a pleasure! It's already my second purchase through forward2me,would definitely use their service again.
Richelle Stedman
16 February 2022
DHL Express Worldwide
RS
It's always on time and packaging was great. I'll be using your service again. Thank you!
Rebacca Boller
15 February 2022
DHL Express Worldwide
RB
I have used this service for about a year now and I do not recommend using them. The shipping fees are VERY expensive, which wouldn't even be that big of a problem if their service made up for it, which it definitely does not. At least 60-70% of my shipments with them have had some sort of problem. Some of my packages have been lost after arriving at the warehouse. Many times the price you have to pay does not match the quote you get when combining packages for shipment (even though it says it will be between these two amounts it's often even higher). There have been way too many "system issues" that have caused them to cancel shipment invoices and "fix it" so that when it is regenerated the price is higher to ship the same packages. The biggest problem I have had through all of the time I have worked with them is that not once has the company paid the price difference for any mistakes made. Every single time I have been stuck paying the difference. You waste, sometimes a week or more, going back and forth via email only to give up and just pay the difference so you can get your shipment. Often times the responses you receive from customer service are a complete joke and are no help at all. Overall I would recommend trying a different company for any freight forwarding services you need.
Hi Rebecca,
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services.
Please allow me to contact you directly via email to discuss any issues and concerns in more detail and hopefully we can work together to try to resolve your disputes.
Please keep an eye out for my email.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services.
Please allow me to contact you directly via email to discuss any issues and concerns in more detail and hopefully we can work together to try to resolve your disputes.
Please keep an eye out for my email.
Kind Regards
Hayley
James R Van Horne
15 February 2022
DHL Express Worldwide
JRV
I ordered a ski bag and skis. First time using the German address and it was just as smooth as the UK experience over the years. They were able to combine both things and ship. Customer service was great in getting the packing just how I wanted it, and was very prompt with communication. There is one downside. The ski package was over their length limit and was considered special and therefore cost me more to ship. The box was somewhat long (under six feet) but very skinny and volumetrically small. It could have fit in the smallest hatchback auto with no issues. I do not consider that package to be special in size, but maybe there are parcel restrictions in place the company can’t avoid.
Dimitris Papandreou
15 February 2022
DHL Economy Select
DP
Very good service and very helpful and polite customer service.
Jon Zhihao Li
15 February 2022
DHL Express Worldwide
JZL
amazing service. Customer service response is quick and professional. Will use them again in the future
Verified Customer
14 February 2022
DHL Express Worldwide
VC
Good but expencive
Dimitris Iliakis
14 February 2022
DHL Express Worldwide
DI
Second time I use their German wearhouse service and as always if was fast and reliable!
Verified Customer
14 February 2022
DHL Express Worldwide
VC
Prompt service