Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Peter Wysocki
08 September 2022
FedEx International Priority
Verified Customer
08 September 2022
FedEx International Priority
VC
Happy with the service provided but very expensive.
Hi there.
Many thanks for your feedback.
We are sorry that you feel dissatisfied with the total shipping price paid.
The Australian Government introduced the charge of GST(Goods and Service Tax) on 1st July 2018.
We therefore need to charge 10% GST on all goods with a value of $1000 Australian dollars or less being shipped via our services and 10% on the shipping service provided. Shipments over the value of $1000 will be charged on import at the Australian border.
If you are already a registered Australian Business account holder which is approved for GST, you can register this account number on your forward2me profile and GST will not be charged on shipping via your forward2me account. The transaction will need to be declared during your usual return to the Australian Tax Office. We have to recover GST for the Australian Government on all shipments less than $1000 AUD if not GST registered, this a mandatory requirement for us as a forwarding agency and because we are offering shipping services to Australia and our revenue for shipments to customers' in Australia being over the maximum stated threshold we have to be GST registered.
We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's as well.
We hope the information we have provided is useful and would really appreciate it if you could amend your current rating.
Please do not hesitate to contact our customer experience team if you have any further questions or concerns.
Kind Regards
Hayley
Many thanks for your feedback.
We are sorry that you feel dissatisfied with the total shipping price paid.
The Australian Government introduced the charge of GST(Goods and Service Tax) on 1st July 2018.
We therefore need to charge 10% GST on all goods with a value of $1000 Australian dollars or less being shipped via our services and 10% on the shipping service provided. Shipments over the value of $1000 will be charged on import at the Australian border.
If you are already a registered Australian Business account holder which is approved for GST, you can register this account number on your forward2me profile and GST will not be charged on shipping via your forward2me account. The transaction will need to be declared during your usual return to the Australian Tax Office. We have to recover GST for the Australian Government on all shipments less than $1000 AUD if not GST registered, this a mandatory requirement for us as a forwarding agency and because we are offering shipping services to Australia and our revenue for shipments to customers' in Australia being over the maximum stated threshold we have to be GST registered.
We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's as well.
We hope the information we have provided is useful and would really appreciate it if you could amend your current rating.
Please do not hesitate to contact our customer experience team if you have any further questions or concerns.
Kind Regards
Hayley
Verified Customer
08 September 2022
FedEx International Economy
VC
Without an excellent package forwarding company, in this post pandemic era, it is nearly impossible to get goods from overseas. Forward2Me is reliable, fast, reasonable, I already had several packages ranged from 10$ to 1000$+ value sent over via F2M. I'm now here writing this review to support good business.
Nebojsa Sjekloca
08 September 2022
DHL Express Worldwide
NS
Well are predefined actions. Site dosent have good support, some options that dosent exist are not good for reputation. They was added, permanently I think.
Staff that are customer support are very competent and polite.
Very big minus is that ordinary mail cannot be used.
Staff that are customer support are very competent and polite.
Very big minus is that ordinary mail cannot be used.
Juan Guzman
08 September 2022
DHL Express Worldwide
JG
Amazing customer service and package arrived quicker than I expected! Greatly recommend!
Verified Customer
08 September 2022
FedEx Connect
VC
I’m very happy with forward2me service. I received my package in timely manner and well packed. I contacted Kat from the customer service and got help I needed. I would definitely recommend forward2me to anyone and I would continue using them for my future purchases.
Verified Customer
08 September 2022
FedEx International Priority
VC
Quick and easy delivery
Unverified Customer
07 September 2022
Unknown Shipment Details
Bad services , late response and lack of management. I had to contact them for every single step , the shipment delivery as they did not notice that they receive the order until I told them and the payment process is another complicated story. I couldn’t pay for shipping the order to my country. Their system didn’t accept my attempts on applpay , credit card and PayPal. It seems that it is meant to create the payment issues so the shipment will last for more that 30 days in their stores to charge me on the extra days! I really don’t recommend you to try this company !
ann nash
07 September 2022
FedEx International Priority
AN
I purchased a number of items off eBay, from sellers in the UK. Over about a month long period, all 20-odd of my purchases went to Forward2me. I subsequently made a shipping order, and my parcel arrived to me here in New Zealand, a week or so later. Every single purchase I'd made was in there. Great service, and good communication from the staff at Forward2me.
Unverified Customer
07 September 2022
Unknown Shipment Details
Team handled my international large complicated (batteries) shipment well. Much better than their competitor. Clear communication troughout - competitive pricing. Great job guys!
anon
07 September 2022
UPS Economy
A
good service
Gary Evans
06 September 2022
FedEx Connect
GE
Super easy! Wanted a shirt I could not order in the states and this service delivered
Rene Vela
06 September 2022
FedEx Connect
RV
The service is good. However, I some of the rules aren't. It is legal to send fur through the mail but forward2me doesn't allow it. I didn't know it and, since I do not know anybody in the Uk and the seller doesn't accept returns, I had to trow a very nice fox coat to the waste basket.
Hi Rene,
Many thanks for your feedback.
We are sorry to see that you have only provided a 3* rating for our service, however, we really do appreciate the positive feedback that you had provided within your support ticket;
"While I do not like your policy of sending fur products abroad, the service provided by the support team was excellent. It was clear, fast and understanding of my situation. EXCELLENT SERVICE."
Your package was held in review from your account due to us not being able to ship it as it contained a real fur coat. One of my customer experience agents had been in regular contact with you trying to assist you with a return service or with shipping the fur coat to an alternative UK address. Unfortunately we are not authorized to ship any types of real animal skins or furs of any kind internationally. Please refer to our prohibited items page on our website to view all of the information regarding goods that are prohibited to us for shipping and where it clearly states 'Furs' under section 17.3.24.
We sincerely apologize for any inconveninece or loss this issue may have caused you.
We would strongly advise our customers to contact our customer experience team prior to purchasing any goods that are listed from our prohibited items list, as some of these items can be handled by us and shipped to some destinations if correctly declared, so we can further determine if we would be able to offer a shipping service for the goods. This would help customers' avoid any unnecessary delays or issues occurring with packages when they arrive to us.
https://www.forward2me.com/terms-of-trade/
We hope the information we have provided to you is useful, we hope that the issues you have highlighted in your review will not deter you from shipping with us again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
Many thanks for your feedback.
We are sorry to see that you have only provided a 3* rating for our service, however, we really do appreciate the positive feedback that you had provided within your support ticket;
"While I do not like your policy of sending fur products abroad, the service provided by the support team was excellent. It was clear, fast and understanding of my situation. EXCELLENT SERVICE."
Your package was held in review from your account due to us not being able to ship it as it contained a real fur coat. One of my customer experience agents had been in regular contact with you trying to assist you with a return service or with shipping the fur coat to an alternative UK address. Unfortunately we are not authorized to ship any types of real animal skins or furs of any kind internationally. Please refer to our prohibited items page on our website to view all of the information regarding goods that are prohibited to us for shipping and where it clearly states 'Furs' under section 17.3.24.
We sincerely apologize for any inconveninece or loss this issue may have caused you.
We would strongly advise our customers to contact our customer experience team prior to purchasing any goods that are listed from our prohibited items list, as some of these items can be handled by us and shipped to some destinations if correctly declared, so we can further determine if we would be able to offer a shipping service for the goods. This would help customers' avoid any unnecessary delays or issues occurring with packages when they arrive to us.
https://www.forward2me.com/terms-of-trade/
We hope the information we have provided to you is useful, we hope that the issues you have highlighted in your review will not deter you from shipping with us again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
L.C.
06 September 2022
DHL Express Worldwide
L
it’ll be better if price can be slightly cheaper
Unverified Customer
06 September 2022
Unknown Shipment Details
Good customer service. They resolved a shipping issue and were very responsive and helpful.
Kunde
06 September 2022
DHL Economy Select
K
very expensive
Hi Karin.
Many thanks for your feedback.
I am sorry that you feel dissatisfied with the shipping rates. I can see you have processed 4 shipments through our service from both our UK and EU warehouse.
Our shipping rates for each of our warehouses are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive and we do also apply our service charge to the overall shipping prices, with the couriers, as a percentage.
Please be aware that it is a service that you are paying for through our company as well as shipping.
I have done some calculations and I do not feel we would have been able to successfully save you further costs on shipping if you had requested a combine and repack service for your 7 packages as one piece because the additional repack charges would have caused an unnecessary further increase with your final shipping costs. I can see that the shipping cost with DHL Economy for your 7 packages had been based on the total dimensional weight/size of the 7 packages as a multi piece shipment at 10.20 kg rather than the actual combined weight of the goods 4.01 kg. If you had chosen to repack your goods into one single piece we may have been able to save you approximately EUR 10.00 on the original DHL shipping price initially but this would be excluding the additional EUR 14.00 repack charges that would have been added on top. Repacking your goods into fewer or smaller packages or as one piece can sometimes be more economic and eliminate the risk of individual boxes going missing but it is not always guaranteed that a combine and repack/reduction service will provide sufficient cost savings on the original shipping price with the courier. We feel you were provided with the most cost effective courier shipping option for your goods from our EU warehouse.
We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's as well.
If you should have any further questions or concerns please do not hesitate to get back in touch with our Customer Experience team who will be more than happy to assist you further.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry that you feel dissatisfied with the shipping rates. I can see you have processed 4 shipments through our service from both our UK and EU warehouse.
Our shipping rates for each of our warehouses are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive and we do also apply our service charge to the overall shipping prices, with the couriers, as a percentage.
Please be aware that it is a service that you are paying for through our company as well as shipping.
I have done some calculations and I do not feel we would have been able to successfully save you further costs on shipping if you had requested a combine and repack service for your 7 packages as one piece because the additional repack charges would have caused an unnecessary further increase with your final shipping costs. I can see that the shipping cost with DHL Economy for your 7 packages had been based on the total dimensional weight/size of the 7 packages as a multi piece shipment at 10.20 kg rather than the actual combined weight of the goods 4.01 kg. If you had chosen to repack your goods into one single piece we may have been able to save you approximately EUR 10.00 on the original DHL shipping price initially but this would be excluding the additional EUR 14.00 repack charges that would have been added on top. Repacking your goods into fewer or smaller packages or as one piece can sometimes be more economic and eliminate the risk of individual boxes going missing but it is not always guaranteed that a combine and repack/reduction service will provide sufficient cost savings on the original shipping price with the courier. We feel you were provided with the most cost effective courier shipping option for your goods from our EU warehouse.
We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's as well.
If you should have any further questions or concerns please do not hesitate to get back in touch with our Customer Experience team who will be more than happy to assist you further.
Kind Regards
Hayley
Alex
06 September 2022
FedEx International Economy
A
I'm writing this review to support good business. Forward2Me enables and provides intercontinental package forwarding service that is reliable, fast, reasonable, I had done several runs already with their help during past years. Every time I need goods from overseas I order the product and have it be sent to Forward2Me and they handle the sorting/shipping. Without a good forwarding company, buying things from other country is very difficult because the issue of international shipping.
Verified Customer
06 September 2022
DHL Express Worldwide
VC
I love using Forward2Me service. The company is such a great and helpful service for me to get order from over sea to the US. The staffs is very professional and helpful.
Out of all the forwarding services I have not found any better then Forward2me.
My only disappointment though no fault of anyone is the forwarding service. Getting order from Europe to USA my only option is DHL which can be a little expensive, I only wish there’s a few more different options.
Out of all the forwarding services I have not found any better then Forward2me.
My only disappointment though no fault of anyone is the forwarding service. Getting order from Europe to USA my only option is DHL which can be a little expensive, I only wish there’s a few more different options.
Unverified Customer
05 September 2022
Unknown Shipment Details
Definitively my worst shipping experience.
My parcel has been shipped on 14th july, and we are 5th September, still waiting for a solution...
I received a damaged parcel on 25th by chronospot. I reported the parcel has been damaged, but the delivery man refused I opened it to check its content.
The most important piece was missing. In fact the parcel has been opened by custom, few days later I was asked to pay a tax to custom.
I paid the tax the 29th july.
Since then, I wait for my parcel. I spent HOURS on the phone with both chronopost and DPD. All of them rejecting their fault.
So now (5th September), I think my parcel is lost, but for DPD it is normal. I paid for the sipping and extra taxes, all of this for NOTHING.
Avoid this company and avoid DPD.
My parcel has been shipped on 14th july, and we are 5th September, still waiting for a solution...
I received a damaged parcel on 25th by chronospot. I reported the parcel has been damaged, but the delivery man refused I opened it to check its content.
The most important piece was missing. In fact the parcel has been opened by custom, few days later I was asked to pay a tax to custom.
I paid the tax the 29th july.
Since then, I wait for my parcel. I spent HOURS on the phone with both chronopost and DPD. All of them rejecting their fault.
So now (5th September), I think my parcel is lost, but for DPD it is normal. I paid for the sipping and extra taxes, all of this for NOTHING.
Avoid this company and avoid DPD.
Evangelo
05 September 2022
DHL Economy Select
E
All quick, very smooth, all was resolved instantly when needed and reasonable price too!
Noura M J ALOTAIBI
05 September 2022
DHL Express Worldwide
NMJ
it was a bit late in delivery
Hi Noura.
Many thanks for your feedback.
I am sorry to hear that your shipment was slightly delayed for delivery to your address in Kuwait.
I can see that the shipment left our UK warehouse on the 9th August and had been in transit for a maximum of 3 business days (excluding weekends) before finally arriving to your address in Kuwait on Sunday 14th August.
We do try our best to make our customers aware that the stated delivery dates for shipments with all tracked couriers, from our website should only ever be seen as an estimate. The stated 2 business days for the delivery of your shipment with DHL Express, to Kuwait, would have been subject to any unavoidable transit or connection delays within the network and also local customs clearance. Furthermore, as your shipment contained dangerous goods there would have been additional clearance checks to be completed to ensure the goods were correctly declared and all necessary export documentation provided for clearing the dangerous goods prior to export from the UK. Unfortunately the additional export checks that are required for dangerous goods can sometimes cause further delays with the export and effect the original estimated delivery times for shipments.
We hope the information we have provided to you is useful, we hope that the issues you have highlighted in your review will not deter you from shipping with us again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear that your shipment was slightly delayed for delivery to your address in Kuwait.
I can see that the shipment left our UK warehouse on the 9th August and had been in transit for a maximum of 3 business days (excluding weekends) before finally arriving to your address in Kuwait on Sunday 14th August.
We do try our best to make our customers aware that the stated delivery dates for shipments with all tracked couriers, from our website should only ever be seen as an estimate. The stated 2 business days for the delivery of your shipment with DHL Express, to Kuwait, would have been subject to any unavoidable transit or connection delays within the network and also local customs clearance. Furthermore, as your shipment contained dangerous goods there would have been additional clearance checks to be completed to ensure the goods were correctly declared and all necessary export documentation provided for clearing the dangerous goods prior to export from the UK. Unfortunately the additional export checks that are required for dangerous goods can sometimes cause further delays with the export and effect the original estimated delivery times for shipments.
We hope the information we have provided to you is useful, we hope that the issues you have highlighted in your review will not deter you from shipping with us again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
Majed Abdullah
05 September 2022
FedEx International Priority
MA
Very professional and effecient
Verified Customer
05 September 2022
DHL Express Worldwide
VC
The package shipped quickly but the fee was higher than expected. White Rabbit would have shopped my order and shipped it for less. It would be nicer if your costs were more up front. Good service but high fee. Reliable which is important, so 3 stars for that alone.
Hi there.
Many thanks for your feedback.
I am sorry that you feel dissatisfied with the shipping rates from our Japan warehouse.
Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive and we do also apply our service charge to the overall shipping prices, with the couriers, as a percentage.
Please be aware that it is a service that you are paying for through our company as well as shipping.
We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's.
I can see that you did not opt for a combine and repack service for your package prior to shipping from our Japan warehouse. The items, decorations, that you were shipping, although fairly light in weight, will have been packed into a larger box for safety/ handling purposes by the original seller. We may have been able to save you further costs on shipping if you had requested a combine and repack service for your package to try and reduce the size of the package further and lower your overall shipping price. The concept of the combine and repack service would usually refer to removing or reducing as much unnecessary excess space or voids in order to consolidate as many times together as one piece to reduce as much volumetric weight as possible but this would be dependant on the type of items being repacked. Because your package was containing fragile items then we would have more than likely assessed and carried out a repack for safety purposes rather than to reduce excess volume and this would not have necessarily resulted in any potential savings on the original shipping costs.
I can see that the shipping cost with DHL Express for your original package had been based on the size of the package at 2.98 kg rather than the actual weight of the goods 0.82 kg and although repacking the decorations into a smaller package may have been more economic and could have saved you costs on the shipping, we do not feel this would have been the safest option for your goods. It is not guaranteed that a combine and repack/reduction service will provide sufficient cost savings on the original shipping price with the courier as this would be dependant on the types of items that are being requested for a repack inside a package.
We must make you aware that we will always assess and repack fragile items, such as ceramics and glass items, for safety over volume for onwards shipping and we could not make any guarantees that a combine and repack service will always assist with reducing the overall chargeable weight for the shipping price.
If you should have any further questions or concerns please do not hesitate to get back in touch with our Customer Experience team who will be more than happy to assist you further.
I hope the information provided to you is useful, we hope this issue will not deter you from shipping with us again in the future and you will reconsider your current rating of our services.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry that you feel dissatisfied with the shipping rates from our Japan warehouse.
Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive and we do also apply our service charge to the overall shipping prices, with the couriers, as a percentage.
Please be aware that it is a service that you are paying for through our company as well as shipping.
We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's.
I can see that you did not opt for a combine and repack service for your package prior to shipping from our Japan warehouse. The items, decorations, that you were shipping, although fairly light in weight, will have been packed into a larger box for safety/ handling purposes by the original seller. We may have been able to save you further costs on shipping if you had requested a combine and repack service for your package to try and reduce the size of the package further and lower your overall shipping price. The concept of the combine and repack service would usually refer to removing or reducing as much unnecessary excess space or voids in order to consolidate as many times together as one piece to reduce as much volumetric weight as possible but this would be dependant on the type of items being repacked. Because your package was containing fragile items then we would have more than likely assessed and carried out a repack for safety purposes rather than to reduce excess volume and this would not have necessarily resulted in any potential savings on the original shipping costs.
I can see that the shipping cost with DHL Express for your original package had been based on the size of the package at 2.98 kg rather than the actual weight of the goods 0.82 kg and although repacking the decorations into a smaller package may have been more economic and could have saved you costs on the shipping, we do not feel this would have been the safest option for your goods. It is not guaranteed that a combine and repack/reduction service will provide sufficient cost savings on the original shipping price with the courier as this would be dependant on the types of items that are being requested for a repack inside a package.
We must make you aware that we will always assess and repack fragile items, such as ceramics and glass items, for safety over volume for onwards shipping and we could not make any guarantees that a combine and repack service will always assist with reducing the overall chargeable weight for the shipping price.
If you should have any further questions or concerns please do not hesitate to get back in touch with our Customer Experience team who will be more than happy to assist you further.
I hope the information provided to you is useful, we hope this issue will not deter you from shipping with us again in the future and you will reconsider your current rating of our services.
Kind Regards
Hayley
Verified Customer
04 September 2022
DPD Classic
VC
Alles perfekt
asmaa Alharbi
04 September 2022
DHL Express Worldwide
AA
Great great great
Mariela Vazquez
03 September 2022
FedEx Connect
MV
excellent thank you
Johnson
03 September 2022
DHL Express Worldwide
J
Brilliant support and I love the whatsapp interaction
Hocine Dr. Bezzaou
03 September 2022
DHL Economy Select
HDB
My experience with Forward2me is excellent. The company communication, the storage and logistics workflows are optimised and works with high accuracy.
Molesin Nicolas
03 September 2022
UPS Standard Single
MN
all is ok perfect
ValleyForge
03 September 2022
DHL Express Worldwide
V
Great forwarding service - quick and reliable. Not always successful getting goods out tax-free but I think if you can it’s a bonus.
Not a bargain solution though. If you want something quickly - great; if you’re not in a hurry, there are no slow/cheap options to AU.
Not a bargain solution though. If you want something quickly - great; if you’re not in a hurry, there are no slow/cheap options to AU.
Verified Customer
03 September 2022
DHL Express Worldwide
VC
All around great experience, thumbs up! ?
Stephanie Shui
02 September 2022
FedEx Connect
SS
I’m glad to have reliably received my package. However the interior box within my parcel was crushed, so I could not properly gift it. As a US customer the address for the the locker was a little confusing as it did not jive with the auto fill recommendations for the address when I checked out on the UK website I was purchasing from. Overall a bit expensive, but I was willing to pay to get something to the US that is only available in the UK.
vinh luc
02 September 2022
DHL Express Worldwide
VL
Tiffany & co sold out on the rose gold ring so I had to source it out from UK!! And finally found these guy they super healthful ? thanks guys
Verified Customer
02 September 2022
FedEx Connect
VC
Very fast and safe delivery
Verified Customer
02 September 2022
FedEx International Priority
VC
Thank you for great, affordable and timely delivery!
Unverified Customer
01 September 2022
Unknown Shipment Details
Great company with top notch service. Aimee guided me through the process from start to finish. I had been concerned the company I ordered from (Dr. Marten’s UK) auto corrected the address and didn’t include the account number I was given. Aimee was very helpful through tracking down my package and it was shipped quickly and efficiently. Very happy to find a way to order when I wouldn’t otherwise have a shipping option to the US. Great service worth the money.
Unverified Customer
01 September 2022
Unknown Shipment Details
Shipping company turned back the shipment 4 times to the warehouse and only 5th attempt was successful. Meanwhile I am satisfied with the service as the team was always in contact with me and the goods were delivered quick and in good condition.
Benedictus Dundee
01 September 2022
FedEx International Priority
BD
Quick turnaround times! Quick and regular notification! User-friendly web application! After service follow-up email. Excellent service !!!! 5/5.
Unverified Customer
31 August 2022
Unknown Shipment Details
Professional and excellent service, very easy to use and customer service is exceptional!
Jeff
31 August 2022
FedEx Connect
J
Forward2Me helped me get an obscure bicycle part from Germany. Shipping was more expensive than I'd like, but it was 100% worth it to get this part. And it arrived promptly.
Vann
31 August 2022
FedEx Connect
V
They didn't pack my food items inside the shipping box in the securest way. They placed a box of biscuits among glass bottles inside the shipping box without any protective wrapping, such a bubble wrap. They (or their site) also didn't inform me that the total charge for the overall shipment weight could have included a few more kilograms for the same total price.
Unverified Customer
31 August 2022
Unknown Shipment Details
SCAM ALERT !!! This is the scam company! Will take your package and shipping money and will not answer you anymore! Your items will probably end in eBay and you will get scammed for shipping money! Once they receive package and payment for shipping , support will no longer existing for you and don’t trust those 5 stars payed reviews. They will answer here in A4 format in google reviews with excuses how is everything your mistake because here is visible for public , instead of invest those time in support. My advice just choose another serious company there are plainly of them.
Peter Grech
31 August 2022
FedEx International Priority
PG
When Forward2me are repacking combined item pack them in a strong and sturdy manner so the item are protected from getting damage. But for the first time the materials used to repack my items was not adequate which has coursed some item to get damaged not happy at all.
Hi Peter.
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services and that you have received some of your items in poor condition to your address. Please note, all damage or loss claims must be notified to us via email as soon as the shipment has been received so we can request the relevant images and documents from you that are relating to the goods in the shipment, so we can then proceed to determine liability for the damage and ensure we are still within the stated timeframe to be able to submit a claim to the courier if needed. All damage claims must be notified by us to FedEx in writing within 21 calendar days from the date FedEx accepted the shipment, failing which no action for damages may be brought against FedEx. I have checked the date that your shipment was dispatched from our UK warehouse up until the date of delivery and I am not sure we will still be within the 21 days timeframe to submit a damage claim with the courier for your shipment, if required, once we have further assessed the images of the damages to the packaging and to your goods.
Please be assured we will work closely with you to try and get this matter resolved for you as quickly as possible.
I will ask for one of my customer experience agents to reach out to you via email to request the required images and documents for a damage claim ready to escalate this issue to the FedEx couriers as soon as possible.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services and that you have received some of your items in poor condition to your address. Please note, all damage or loss claims must be notified to us via email as soon as the shipment has been received so we can request the relevant images and documents from you that are relating to the goods in the shipment, so we can then proceed to determine liability for the damage and ensure we are still within the stated timeframe to be able to submit a claim to the courier if needed. All damage claims must be notified by us to FedEx in writing within 21 calendar days from the date FedEx accepted the shipment, failing which no action for damages may be brought against FedEx. I have checked the date that your shipment was dispatched from our UK warehouse up until the date of delivery and I am not sure we will still be within the 21 days timeframe to submit a damage claim with the courier for your shipment, if required, once we have further assessed the images of the damages to the packaging and to your goods.
Please be assured we will work closely with you to try and get this matter resolved for you as quickly as possible.
I will ask for one of my customer experience agents to reach out to you via email to request the required images and documents for a damage claim ready to escalate this issue to the FedEx couriers as soon as possible.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley
Verified Customer
30 August 2022
FedEx International Priority
VC
Fast and reliable service. Shipping costs were more than I anticipated, given that shipping costs are inflated globally atm, so I probably won’t use this service very often unfortunately.
Unverified Customer
30 August 2022
Unknown Shipment Details
Be aware of those scammers
Verified Customer
30 August 2022
FedEx International Economy
VC
Requested several hardcover books, some clothing and canned goods to be included in the package, but they were not packaged in an orderly manner.
Damage would have been mitigated if, for example, the books had been stacked each other.
No such consideration was given, they were just packed in a messy way.
It's a shame, because it used to be not bad.
Damage would have been mitigated if, for example, the books had been stacked each other.
No such consideration was given, they were just packed in a messy way.
It's a shame, because it used to be not bad.
Hi there,
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services and that you have received some of your items in poor condition to your address in Japan. All damage or loss claims must be notified to us via email as soon as the shipment has been received so we can request the relevant images and documents from you that are relating to the goods in the shipment, so we can then proceed to determine liability for the damage and ensure we are still within the stated timeframe to be able to submit a claim to the courier if needed. All damage claims must be notified by us to FedEx in writing within 21 calendar days from the date FedEx accepted the shipment, failing which no action for damages may be brought against FedEx. I have checked the date that your shipment was dispatched from our UK warehouse up until the date of delivery and we should definitely still be within the 21 days timeframe to submit a damage claim with the courier for your shipment, if required, once we have further assessed the images of the damages to the packaging and to your goods.
I will ask for one of my customer experience agents to reach out to you via email to request the required images and documents for a damage claim ready to escalate this issue to the FedEx couriers as soon as possible.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services and that you have received some of your items in poor condition to your address in Japan. All damage or loss claims must be notified to us via email as soon as the shipment has been received so we can request the relevant images and documents from you that are relating to the goods in the shipment, so we can then proceed to determine liability for the damage and ensure we are still within the stated timeframe to be able to submit a claim to the courier if needed. All damage claims must be notified by us to FedEx in writing within 21 calendar days from the date FedEx accepted the shipment, failing which no action for damages may be brought against FedEx. I have checked the date that your shipment was dispatched from our UK warehouse up until the date of delivery and we should definitely still be within the 21 days timeframe to submit a damage claim with the courier for your shipment, if required, once we have further assessed the images of the damages to the packaging and to your goods.
I will ask for one of my customer experience agents to reach out to you via email to request the required images and documents for a damage claim ready to escalate this issue to the FedEx couriers as soon as possible.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley
Barbara V
29 August 2022
FedEx International Priority
BV
I was a little worried when I first heard of trying a forwarding company thinking something might go wrong but wow was I wrong. Everything was absolutely seamless and worked out SO well. I’m so glad I used this company to get my package delivered to me from the UK. I will use this company again in a heartbeat.
Tilen Koklic
29 August 2022
DHL Economy Select
TK
works perfectly for shipping to Slovenia
Sarah M
28 August 2022
DHL Express Worldwide
SM
Good service
Brian R J Glover
28 August 2022
DHL Economy Select
BRJ
forward2me provide a fantastic service that enables me to buy online items from Germany who do not ship direct to the UK. The couriers they use are not cheap (compared to the forwarding people I use for the USA and Canada) but they are reliable and I know that my packages will arrive both on time and safe and sound.
I have yet to use the mailing addresses they have provided me with for Japan or Turkey but am confident that they will be equally effective.
Living in what is termed a "Global Market" nowadays forwardtome provides an essential service and I highly recommend them.
I have yet to use the mailing addresses they have provided me with for Japan or Turkey but am confident that they will be equally effective.
Living in what is termed a "Global Market" nowadays forwardtome provides an essential service and I highly recommend them.
Many thanks for your feedback.
I am sorry that you feel dissatisfied with the shipping rate that was offered to you from our UK warehouse.
We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's.
I can see that your package was marked as requiring a a combine and repack service prior to shipping. The concept of the combine and repack service would usually refer to removing or reducing as much unnecessary excess space or voids in order to consolidate as many times together as one piece to reduce as much volumetric weight as possible but this would be dependant on the type of items being repacked. Because your package was containing fragile car parts your package would have been assessed and carried for safety purposes rather than to reduce excess volume and this does not always guarantee potential savings on the original shipping costs. Furthermore because you had chosen the FedEx courier service for the combine and repack service from your account this would have been the only available courier service for you to select from your account at shipping stage although we do have the ability to open up the courier options after a repack has been completed by request.
We had managed to reduce the overall chargeable weight of your package by 1.02 kg which lowered the original shipping price with FedEx for your package by almost GBP 6.00.
We must make you aware that we will always assess packages for repack for safety as well as volume for onwards shipping and we cannot not make any guarantees that a combine and repack service will always assist with reducing the overall chargeable weight for the shipping price.
If you should have any further questions or concerns please do not hesitate to get back in touch with our Customer Experience team who will be more than happy to assist you further.
I hope the information provided to you is useful, we hope this issue will not deter you from shipping with us again in the future and you will reconsider your current rating of our services.
Kind Regards
Hayley