Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
10 March 2022
DHL Express Worldwide
VC
Quick reliable shipping. Great.
Jason Banks
10 March 2022
DHL Express Worldwide
JB
It’s super convenient, and I definitely will use this service in the future…I definitely recommend this service if you live in the United States like I do…
Verified Customer
10 March 2022
DHL Express Worldwide
VC
Service support was not good between shipper and Forward to me. As a result had to pay to have item sent twice. And delay of additional week.
Hi there,
Many thanks for your feedback.
I am sorry you feel dissatisfied with our service.
I understand you have been left frustrated due to ongoing customs issues with your DHL shipment.
Please be assured I have one of my experienced senior customer experience agents looking into this issue further for you as we speak and they will be back in touch with you via email to discuss this issue with you in more detail and ensure we get this resolved.
We hope this matter does not deter you from using our services again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry you feel dissatisfied with our service.
I understand you have been left frustrated due to ongoing customs issues with your DHL shipment.
Please be assured I have one of my experienced senior customer experience agents looking into this issue further for you as we speak and they will be back in touch with you via email to discuss this issue with you in more detail and ensure we get this resolved.
We hope this matter does not deter you from using our services again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
Jorge Matos
09 March 2022
DHL Express Worldwide
JM
Quick and right to the point support, well done.
Roland Delcy
09 March 2022
DHL Express Worldwide
RD
Excellent customer service, will definitely use Service again.
Verified Customer
09 March 2022
TNT Economy Express
VC
As always, Forward2me is handling everything very professional. The kindness of the assistants is unique. Thank you all.
João M
09 March 2022
UPS Standard Single
JM
Fast and meticulous service.
Verified Customer
09 March 2022
FedEx International Economy
VC
very good and fast service after your package comes to thier warehouse 2-3 hours later they notice you also very fast and reliable shipping method but the only con that to Israel they don"t have a lot of companies to choose from only Fedex
Verified Customer
09 March 2022
DHL Express Worldwide
VC
Everything was done great it just was very expensive
Verified Customer
09 March 2022
DPD Classic
VC
Dienst hat erfüllt was versprochen wurde und Paketkam in guter Kondition an
Patrick Mutschler
09 March 2022
DPD Classic
PM
Hat alles gepasst
Augusto Barretto
09 March 2022
FedEx International Economy
AB
Great experience. Chat support is also very good
Verified Customer
09 March 2022
FedEx International Economy
VC
My experience with forward2me was excellent. I would definitely recommend. No hidden fees. Item arrived quickly.
Verified Customer
09 March 2022
UPS Economy
VC
First time using this service. Was very easy and items arrived safely .
Verified Customer
08 March 2022
DHL Economy Select
VC
Excellent services! For me, from Romania, offered the possibility to buy from China without waiting for three months for the Romanian Postal Services to process a small package. Interface is easy and services without flaw. Highly recommended.
Louis Joseph Sant Cassia
08 March 2022
UPS Express Saver
LJS
Helped with an extreme situation and managed to get my parcel to its destination where it seemed impossible.
Corey Nunn
08 March 2022
FedEx Connect
CN
I had to order a product only available in the UK to be delivered in the US. The package arrived fast and in great shape. Unfortunately, it had a manufacturing defect. When I ordered the replacement, I had it shipped in the cheaper, untracked option, and was nervous it might not arrive, but it came timely and with care. I could not be pleased more.
Verified Customer
08 March 2022
FedEx Connect
VC
Excellent shipping! Easy to use! Item arrived in the United States in perfect condition.
Bradley Howland
08 March 2022
DHL Express Worldwide
BH
Great as usual! Always great amd quick service!
Verified Customer
08 March 2022
FedEx Connect
VC
Fast professional shipping, great communication. Best experience with a reshipper.
Emily Murphy
08 March 2022
DHL Express Worldwide
EM
My shipment arrived so quickly and without any trouble. Thank you!
Verified Customer
07 March 2022
FedEx International Economy
VC
日本に直接輸入することができない商品を取り寄せる場合、大変便利です。運送費が想像したよりも少々高額ですが、許容範囲です。
Edward Morgan
07 March 2022
DHL Express Worldwide
EM
Used a unnecessarily large box which will have almost doubled the cost of shipping. Very disappointing.
Hi there,
Many thanks for your feedback.
I am sorry you feel dissatisfied with our services.
I have looked into this issue in more detail for you and I can see that the original chargeable weight of your 13 packages prior to repacking was 32.34 kg, which was the greater overall weight of your packages which rather than overall actual weight 15.76 kg and this gave you a total shipping price of £441.55. Volumetric Weight, sometimes referred to as dimensional weight, is a measure used by couriers like DHL to set the price of shipping items which are large in volume but relatively light in weight. If the volume is greater than the actual weight of the goods in a package this is the weight that would be used to determine the final shipping price.
Once your goods were consolidated together as one piece this immediately reduced the overall chargeable weight by 12.86 kg and by repacking your 13 packages into 1 piece this saved you an overall £156.31 on the original DHL shipping price and reduced the final shipping price down from £441.55 to £285.24 but the new DHL shipping price was excluding our additional combine and repack charges of £2 per package totalling £26.00, which gave you a total shipping price of £311.24 and this was still £130.31 less than what you would have originally paid if you had shipped all 13 packages as a multi piece without consolidating.
Please note that our tax-free warehouse address is aimed at customers wanting to purchase and ship high value goods. The higher the value of the goods you purchase and send to Guernsey means the more 20% purchase VAT you would save on to go towards the shipping costs for sending goods from Guernsey. Courier shipping rates from Guernsey are much higher than shipping from Mainland UK due to there only being DHL Express service available from the Channel Islands.
Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive to each specific warehouse and we do also apply our own service charge to the overall courier shipping prices as a percentage.
Please be aware that it is a service that you are paying for through our company as well as the shipping service with the couriers.
We apologize for any inconveninece this may be causing you.
I have sent you a follow up email to discuss this matter with you in more detail and to hopefully assist you further with resolving your issues and concerns. Please keep an eye out for my email coming through.
We really do hope that this issue does not deter you from using our service again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry you feel dissatisfied with our services.
I have looked into this issue in more detail for you and I can see that the original chargeable weight of your 13 packages prior to repacking was 32.34 kg, which was the greater overall weight of your packages which rather than overall actual weight 15.76 kg and this gave you a total shipping price of £441.55. Volumetric Weight, sometimes referred to as dimensional weight, is a measure used by couriers like DHL to set the price of shipping items which are large in volume but relatively light in weight. If the volume is greater than the actual weight of the goods in a package this is the weight that would be used to determine the final shipping price.
Once your goods were consolidated together as one piece this immediately reduced the overall chargeable weight by 12.86 kg and by repacking your 13 packages into 1 piece this saved you an overall £156.31 on the original DHL shipping price and reduced the final shipping price down from £441.55 to £285.24 but the new DHL shipping price was excluding our additional combine and repack charges of £2 per package totalling £26.00, which gave you a total shipping price of £311.24 and this was still £130.31 less than what you would have originally paid if you had shipped all 13 packages as a multi piece without consolidating.
Please note that our tax-free warehouse address is aimed at customers wanting to purchase and ship high value goods. The higher the value of the goods you purchase and send to Guernsey means the more 20% purchase VAT you would save on to go towards the shipping costs for sending goods from Guernsey. Courier shipping rates from Guernsey are much higher than shipping from Mainland UK due to there only being DHL Express service available from the Channel Islands.
Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive to each specific warehouse and we do also apply our own service charge to the overall courier shipping prices as a percentage.
Please be aware that it is a service that you are paying for through our company as well as the shipping service with the couriers.
We apologize for any inconveninece this may be causing you.
I have sent you a follow up email to discuss this matter with you in more detail and to hopefully assist you further with resolving your issues and concerns. Please keep an eye out for my email coming through.
We really do hope that this issue does not deter you from using our service again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
Verified Customer
06 March 2022
FedEx Connect
VC
first time using the service and it went well and was very easy to use. Package arrived quickly after, will plan to use again when needed!
rudy martinez
06 March 2022
DHL Express Worldwide
RM
Forward2me has been a blessing! I have gotten so many shoes that do not sell to US addresses! Only problem is, now have way too many shoes! Good problem to have! :) Every shoe/clothes I have purchased over seas have been delivered fast with confidence! Best reshipper on the market!
Wouter Louw
05 March 2022
DHL Express Worldwide
WL
Combining and repacking of all items are always done professionally and tidy. All items, regardless size or quantity, are always accounted for. Thank you Simon! Everything from combining items, placing and payment of order to delivery are always done speedy and without any delay.
Verified Customer
05 March 2022
DHL Economy Select
VC
Everything went smooth as anticipated.
Verified Customer
05 March 2022
DHL Express Worldwide
VC
The worst service !! I regretted it after you sent my order to the warehouse !! Take advantage of the customer and let him pay twice the order price, do not recommend at all.
Christian Krenn
05 March 2022
DHL Economy Select
CK
HAT ALLES WUNDERBAR GEKLAPPT.
Verified Customer
05 March 2022
FedEx International Economy
VC
Really enjoyed having this service.
Liked the notification services when my packages were delivered and the combining of packages.
However there was no warning on the shipping of food deliveries, there should be a disclaimer.
Liked the notification services when my packages were delivered and the combining of packages.
However there was no warning on the shipping of food deliveries, there should be a disclaimer.
Verified Customer
05 March 2022
DHL Express Worldwide
VC
Fast, professional,timely. Recommended to everyone I know. Will be definitely using your services again!
Jon Edmondson-Jones
04 March 2022
FedEx International Priority
JE
Car parts ordered from England, delivered to forward2me UK, then shipped to Sydney, Australia. All happened within 1 week. Excellent service.
Rune Midttun
04 March 2022
DHL Economy Select
RM
Efficient and fast delivery to norway
Verified Customer
04 March 2022
DPD Classic
VC
Everything went smooth, no problems at all. Would use the service again in the future. The Support answered my question really fast and I can only recommend using forward2me!
shaun bhatty
04 March 2022
FedEx International Priority
SB
I was super weary at first stumbling across the site. Shipping was quick to the facility products were optimized to save on shipping I thought seeing a high que number would mean long delays but to my suprise my items were shipped out in under two days! Made it from the uk to Texas in under four days! Will definitely continue to use the service and am ecstatic to now have the ability to source items only sold in the UK.
Ricardo
04 March 2022
DHL Express Worldwide
R
I really like the service . is fast and easy to use. Is reliable and just great
Hide
04 March 2022
FedEx International Economy
H
Chat service was great.quick respond and kind helps.
But shipping cost was kinda expensive.
After all,It’s all good.
If I need anything, I’ll use Forwar2me.
But shipping cost was kinda expensive.
After all,It’s all good.
If I need anything, I’ll use Forwar2me.
Verified Customer
04 March 2022
FedEx International Economy
VC
Perfect!!!
JW
04 March 2022
UPS Economy
J
My first time forwarding. Fast, many shipping choices, would do again.
Clisty Borzoni
04 March 2022
DHL Express Worldwide
CB
I’m always recommending F2M to group members that want to be able to purchase items out of the country. I’ve used this company in the UK, Germany and most recently Japan. <——that one was a big money saver compared to the company I used before. Too many fees w the last company. Not so with Forward2Me, very fair prices.
Verified Customer
04 March 2022
DHL Express Worldwide
VC
ちゃんと届きました。
Jeremy Talaoc
03 March 2022
UPS Economy
JT
Great service! Would definitely use Forward2Me.
Guilherme da Silva
03 March 2022
DHL Express Worldwide
GDS
Positives: The team's attention is excellent, clarified all my doubts clearly and quickly. Delivery was fast.
To improve: Site layout and navigation. more shipping options to all regions.
To improve: Site layout and navigation. more shipping options to all regions.
Ian Thornton
03 March 2022
FedEx International Priority
IT
Excellent service - living in China I was not sure it would be so smooth, but it worked out like clockwork. I had four deliveries sent to my U.K. address, combined into one and forwarded to me in China. Thanks so much I will use your service again!!
Gary Peters
03 March 2022
FedEx Connect
GP
This service allowed me to provide an item for my son that I could not normally receive in the United States . I had to pay more to do so but it made my son very happy!
Verified Customer
03 March 2022
DHL Express Worldwide
VC
Great service, my packages always arrive in good condition and the shipping charge isn't too much. The website makes it simple to find the necessary address that I need to send my parcel to.
Lia Harf
02 March 2022
FedEx Connect
LH
So far i have had a great experience shipping with Forward2Me, my only complaint is that the shipping costs do tend to be quite expensive AND there is no option to ship with Royal Mail which would probably be quite a lot cheaper so I wish they would add this in as an option but otherwise no issues with the services
Verified Customer
02 March 2022
FedEx International Economy
VC
Excellent service. Thank you.
Verified Customer
02 March 2022
DHL Express Worldwide
VC
I I'm so glad I came across their services so that I can purchase items not available to my country but still get them shipped to me in a relatively reasonable price & timeframe.
Jodi
02 March 2022
FedEx Connect
J
Super fast handling time combined with easy directions and affordable prices. I will be using forward2me’s exceptional services for all future purchases, thank you!