Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
19 October 2022
Unknown Shipment Details
Always willing to assist in any matter that you may require, attention to detail with every customers needs. Thank you as all ways.
Neels L
19 October 2022
UPS Express Saver
NL
Great experience, good communication and nicely packaged
Jon P
19 October 2022
TNT Economy Express
JP
Everything was perfect, good communication and good prices
Dwight W
19 October 2022
DHL Express Worldwide
DW
I'm very satisfied with my order it came on time didn't had issues and my stuff was well packaged.
Malik Fraser
18 October 2022
FedEx Connect
MF
Thanks for your service helped me get an item I had been looking for and the shipping was swift thanks
Karen Longwith
18 October 2022
DHL Economy Select
KL
Simple to use and everything arrived as it should. Would def use forward2me again.
Usman s
18 October 2022
DHL Express Worldwide
US
Slightly expensive but overall good. Only issue I faced was delivery problem in their German warehouse
John K
18 October 2022
DHL Express Worldwide
JK
Awesome delivery time frame
Received my items within 7 days.
Received my items within 7 days.
Unverified Customer
17 October 2022
Unknown Shipment Details
Very fast delivery. A bit expensive , but the service is superb.
Anthony T
17 October 2022
FedEx Connect
AT
Really easy to use thankful for their services thank you forward2me.
Unverified Customer
17 October 2022
Unknown Shipment Details
safely arrived. very nice service. I would like to ask you again.
Thank you very much.
Thank you very much.
G U
17 October 2022
DHL Express Worldwide
GU
Great it was my first time using a forwarding service it was way smoother than i thought it was i'll definitely use them again in the future
I had 8 cassettes and 3 records shipped through them all arrived in perfect condition and faster than what the delivery date said very happy with everything
I had 8 cassettes and 3 records shipped through them all arrived in perfect condition and faster than what the delivery date said very happy with everything
Aleksandr K
17 October 2022
DHL Express Worldwide
AK
There are two inbox addresses (UK (non-EU) and DE (EU)) in the company for a customer. A customer can have the primary shipping address is in EU. The service does not match the personal shopper locality and the customer delivery address. For example, EU to EU, and non-EU to non-EU. It would be better that forward2Me will match or request the matching to reduce tax costs.
Hi Aleksandr,
Many thanks for your feedback.
We are sorry to see that you have only provided us with 4*.
Unfortunately our personal shopper service is only available for purchases to our UK warehouse. If you require to purchase a product from an EU retailer then you would be responsible for the purchase of the goods and if your planning to ship the order within the EU through our services, it would be advised for you to use our EU warehouse as the delivery address from the retailer to avoid additional tax costs. We cannot currently offer the personal shopper service from any of our other warehouses but we are hoping the personal shopper service is something that we could look to introduce to our other warehouse locations in the future.
I hope the information I have provided to you is useful and that you would consider amending your current rating.
Please do not hesitate to contact our customer experience team if you should have any further questions or concerns in the meantime.
Kind Regards
Hayley
Many thanks for your feedback.
We are sorry to see that you have only provided us with 4*.
Unfortunately our personal shopper service is only available for purchases to our UK warehouse. If you require to purchase a product from an EU retailer then you would be responsible for the purchase of the goods and if your planning to ship the order within the EU through our services, it would be advised for you to use our EU warehouse as the delivery address from the retailer to avoid additional tax costs. We cannot currently offer the personal shopper service from any of our other warehouses but we are hoping the personal shopper service is something that we could look to introduce to our other warehouse locations in the future.
I hope the information I have provided to you is useful and that you would consider amending your current rating.
Please do not hesitate to contact our customer experience team if you should have any further questions or concerns in the meantime.
Kind Regards
Hayley
Unverified Customer
16 October 2022
Unknown Shipment Details
No delivery , no help. £160 loss.
Unverified Customer
16 October 2022
Unknown Shipment Details
Stay away. Bad service.
Unverified Customer
16 October 2022
Unknown Shipment Details
Do not use. They refuse any support if anything goes wrong with your shipment.
Kari Rivers
16 October 2022
DHL Express Worldwide
KR
Gréât expérience! Everything was great!
Unverified Customer
16 October 2022
Unknown Shipment Details
Due to incompetency of FedEx they lost my package in May 2022. Kat at Forward2Me did all the follow up until October 2022 and she kept me updated all the time in a timely manner. I had lost all hopes but Kat is amazing at her skills and was able to get a resolution that was acceptable.
Unverified Customer
15 October 2022
Unknown Shipment Details
This company has always taken good care of me.
This time I used the forwarding service with customs fees.
It is very difficult for me living abroad to pay the customs duty incurred in the UK.
This company took care of the duty payment for me for a very low fee.
I will continue to use this forwarding company for all my detailed requirements.
Aimee, thank you for everything. Keep up the good work.
This time I used the forwarding service with customs fees.
It is very difficult for me living abroad to pay the customs duty incurred in the UK.
This company took care of the duty payment for me for a very low fee.
I will continue to use this forwarding company for all my detailed requirements.
Aimee, thank you for everything. Keep up the good work.
Max S
15 October 2022
DHL Economy Select
MS
Everything was fine and some complicated situations were handled perfectly.
Unverified Customer
14 October 2022
Unknown Shipment Details
The bicycle they received was , for some reason , double packaged , which caused the shipping quote to be inaccurate. After many messages back and forth with support , they discovered the issue , took away the outer package and finally shipped the bike at a normal cost. They didn't charge me storage fees due to these inconvenient.
Unverified Customer
14 October 2022
Unknown Shipment Details
I am a customer from Germany , living in Munich , Bavaria but staying a the moment in northern Germany in Lower Saxony. Complicated situation , when you want to buy something in the UK. Due to some mental issues I am a bit slow and so I got confused sometimes. But it went perfectly. The customer support is impressively fast and yes , indeed supportive. Nowadays I am not used to this anymore. Friendly , helpful , fast and uncomplicated. That is all I can say and that is all you need.
SAMANTHA LINDSEY
14 October 2022
DHL Express Worldwide
SL
Good service I would use again
Janet H
14 October 2022
DHL Express Worldwide
JH
Looking for a forward packaging service was a little daunting…till I found forward2me! I actually signed up for another service but took one look at the site then bounced. LOVE how user friendly the site is and it's just fun to login and see package status. Plus great updates and customer service!
Unverified Customer
13 October 2022
Unknown Shipment Details
I've bought many perfumes from the UK and used Forward2Me since this particular perfume house didn't ship to Canada. So I went online and found Forward2Me. I just recieved my parcel today. After paying almost the same cost of my expensive perfume they said they needed to repack this small box into a cardboard box 20 times the size of my tiny parcel and I was obviously charged much more for this obvious cash grab. If you work there credit my shipping back because if they don't I'm going to post until your lose 20 times the business that you charged me. I wish I could upload the box they used beside my parcel. What a scam.
Abdulkareem
13 October 2022
DHL Express Worldwide
A
great service
5 stars
5 stars
Unverified Customer
13 October 2022
Unknown Shipment Details
There was a little problem.
Immediate response and help by Aimee.
Recommended,.
Immediate response and help by Aimee.
Recommended,.
Hi Ramon j.
Thank you so much for your feedback, its really good to hear that you are happy with the support that Aimee provided you.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Thank you so much for your feedback, its really good to hear that you are happy with the support that Aimee provided you.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Unverified Customer
12 October 2022
Unknown Shipment Details
This is the second time i am writing this review and its base on true facts. I do have the communication emails and contact text via whatapps.
I seriously do not understand the communication in this company. More than 20days since my parcels has been dispatched to the Germany warehouse despite of giving me the reasons of different zone or giving me new address each time.
Asked the customer service for updates, there is no response for days. Asked for direct line, its still the same hotline.
On 7th, forward2me shows that parcels is in warehouse under review. On the 10th, forward2me is giving me a new address for the second time.
I can understand and accept that there might be some issues but i cannot accept when there is no updates.
Is this feedback useful ? Because my problem have not been solved since more than 20days ago and i have no idea what went wrong.
Can the person seeing this contact me and update me on the status. Or give me the CEO contact, i ask him directly. I guess i have to start writing reviews when i am free till i get an update on my status.
Regards
Liang
I seriously do not understand the communication in this company. More than 20days since my parcels has been dispatched to the Germany warehouse despite of giving me the reasons of different zone or giving me new address each time.
Asked the customer service for updates, there is no response for days. Asked for direct line, its still the same hotline.
On 7th, forward2me shows that parcels is in warehouse under review. On the 10th, forward2me is giving me a new address for the second time.
I can understand and accept that there might be some issues but i cannot accept when there is no updates.
Is this feedback useful ? Because my problem have not been solved since more than 20days ago and i have no idea what went wrong.
Can the person seeing this contact me and update me on the status. Or give me the CEO contact, i ask him directly. I guess i have to start writing reviews when i am free till i get an update on my status.
Regards
Liang
Hi Liang.
Many thanks for your follow up feedback.
We really do apologize for any inconveniences and delays that are being caused to you regarding your deliveries at our Germany address.
I have assigned your support ticket to one of my senior customer experience agents, who will be back in touch with further updates for you within the next 24 hours.
We would like to thank you for your continuous support and we really appreciate your understanding and cooperation.
We hope you will reconsider your current rating of our service.
Kind Regards
Hayley
Many thanks for your follow up feedback.
We really do apologize for any inconveniences and delays that are being caused to you regarding your deliveries at our Germany address.
I have assigned your support ticket to one of my senior customer experience agents, who will be back in touch with further updates for you within the next 24 hours.
We would like to thank you for your continuous support and we really appreciate your understanding and cooperation.
We hope you will reconsider your current rating of our service.
Kind Regards
Hayley
Karla V
12 October 2022
FedEx Connect
KV
First time "user" and would def recommend. Great service. Updating tracking info.
Unverified Customer
11 October 2022
Unknown Shipment Details
TLDR: I received my order after 8 days (UK -> US). Highly recommend.
I found a pair of Merrell shoes that I fell in love with that were only available on their UK site (I'm in the US). After finding Forward2Me, I decided I wanted these shoes bad enough that I was willing to risk trying this company out. Turns out, it was a win.
How it went:
I ordered my shoes and sent them to the forwarding address. (I was super nervous doing this)
Once my shoes arrived at the Forward2Me dock (per Merrell tracking #) it took a couple of hours for Forward2Me to add my package to the "inbox".
They even added a picture of my actual box!
It went through some quick processing then I was able to "reship" it to my real address. Shipping ranged between $30-$50 which is totally expected for international parcels.
With in 8 days of placing my original order, my shoes arrived at my house with no issues at all.
I found a pair of Merrell shoes that I fell in love with that were only available on their UK site (I'm in the US). After finding Forward2Me, I decided I wanted these shoes bad enough that I was willing to risk trying this company out. Turns out, it was a win.
How it went:
I ordered my shoes and sent them to the forwarding address. (I was super nervous doing this)
Once my shoes arrived at the Forward2Me dock (per Merrell tracking #) it took a couple of hours for Forward2Me to add my package to the "inbox".
They even added a picture of my actual box!
It went through some quick processing then I was able to "reship" it to my real address. Shipping ranged between $30-$50 which is totally expected for international parcels.
With in 8 days of placing my original order, my shoes arrived at my house with no issues at all.
Anja L
11 October 2022
DPD Classic
AL
I wanted to order something from a shop in UK which does not deliver to Germany.
With Forward2me I found a solution to get the goods delivered to me. Everything went very well and I can
Only recommend Forward2me in such a case.
With Forward2me I found a solution to get the goods delivered to me. Everything went very well and I can
Only recommend Forward2me in such a case.
Unverified Customer
10 October 2022
Unknown Shipment Details
Multiple attempts to send a parcel to my forward2me German address to no avail. DHL unable to deliver so I contacted forward2me to be given an alternate address which also was undelivered and returned to sender.
After 2 failed attempts I ended up using another company which worked without issue.
After 2 failed attempts I ended up using another company which worked without issue.
Steven W
10 October 2022
UPS Express Saver
SW
I wanted to take advantage of the exchange rate and price structure luxury brands have outside the United States. I was nervous to use a forwarding service because I had no experience with it before. I am so glad I chose Forward2me! It was quick, inexpensive, and easy. I could not recommend them more.
Darin B
07 October 2022
FedEx Connect
DB
Ordered product from Italy and shipped to forward2me Germany. Systems seemed automated and I received notification when the package arrived in Germany. Unfortunately when I logged on to choose my shipping method they had for some reason classified my package as hazardous goods. It took over a week of back and forth including finding and providing documents from the manufacturer that show the product is not classified as hazardous goods. Ultimately it went to the warehouse manager for a decision and he released the package. I never got an explanation of why they classified the package as hazardous. So it turned into a 10 day unnecessary shipping delay. Package arrived successfully with FedEx Connect which was the cheapest option. So end result I was happy but would like to see them improve the process.
Hi Darin,
Many thanks for your feedback
We are sorry that you can only provide us with 4*.
Your capacitors had been identified as hazardous or dangerous goods initially by our processing team to prompt you to contact us so we could complete further checks on the specification, voltage and watt hour capacity of the items and to also ensure that we would be accredited for shipping the capacitors under our export license with the couriers should the items have been classified as restricted for shipping. I understand that the additional checks did eventually conclude that the capacitors were not classified as hazardous as per the product specification documents provided from you and we were happy to release the package from your account to allow you to proceed with shipping these as normal.
We apologize if you felt the additional checks carried out for your package were unnecessary and our processing team may have been overcautious, however, as a forwarding agency we have to ensure we are completing country specific checks for items and abiding by the rules and regulations of IATA if handling and shipping any products that may or may not be classified as hazardous or restricted for international shipping.
To try and assist with reducing the delay times for these additional checks, if you are ever uncertain whether your item (s) may or may not be classified as restricted or problematic for international shipping, we would advise you to contact us prior to purchasing. We are prepared to discuss the possibility of handling and shipping the items and if we can agree to do so we will be able to discuss any additional conditions applicable to our handling and any additional charges that may apply.
We apologize for any further delays or frustrations caused to you.
We hope the issues you have highlighted will not deter you from shipping with us again and that you will reconsider your current rating.
Kind Regards
Hayley
Many thanks for your feedback
We are sorry that you can only provide us with 4*.
Your capacitors had been identified as hazardous or dangerous goods initially by our processing team to prompt you to contact us so we could complete further checks on the specification, voltage and watt hour capacity of the items and to also ensure that we would be accredited for shipping the capacitors under our export license with the couriers should the items have been classified as restricted for shipping. I understand that the additional checks did eventually conclude that the capacitors were not classified as hazardous as per the product specification documents provided from you and we were happy to release the package from your account to allow you to proceed with shipping these as normal.
We apologize if you felt the additional checks carried out for your package were unnecessary and our processing team may have been overcautious, however, as a forwarding agency we have to ensure we are completing country specific checks for items and abiding by the rules and regulations of IATA if handling and shipping any products that may or may not be classified as hazardous or restricted for international shipping.
To try and assist with reducing the delay times for these additional checks, if you are ever uncertain whether your item (s) may or may not be classified as restricted or problematic for international shipping, we would advise you to contact us prior to purchasing. We are prepared to discuss the possibility of handling and shipping the items and if we can agree to do so we will be able to discuss any additional conditions applicable to our handling and any additional charges that may apply.
We apologize for any further delays or frustrations caused to you.
We hope the issues you have highlighted will not deter you from shipping with us again and that you will reconsider your current rating.
Kind Regards
Hayley
Unverified Customer
07 October 2022
Unknown Shipment Details
Great teem work and great service.
Unverified Customer
07 October 2022
Unknown Shipment Details
Since signing up with this company I get around 20 - 45 Spam mails a day! What did you do with my Email? I did not subscribe or share my info anywhere else so it must be this company.
Hi there,
Thanks for your review.
Unfortunately we have been unable to locate your customer account details from the information provided from this review.
As per our terms of use section 7 we do have to share data with selected third parties and by registering with our services this enters you into an agreement for some details to be shared with selected third parties.
If you do not wish to receive any notification emails relating to our service, there is the option to select the 'Unsubscribe' at the bottom of any emails that we send to you and we can also arrange for all feedback notifications to be switched off from your account if required. Please contact our Customer Experience team to request this in writing.
I hope this helps you and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
Thanks for your review.
Unfortunately we have been unable to locate your customer account details from the information provided from this review.
As per our terms of use section 7 we do have to share data with selected third parties and by registering with our services this enters you into an agreement for some details to be shared with selected third parties.
If you do not wish to receive any notification emails relating to our service, there is the option to select the 'Unsubscribe' at the bottom of any emails that we send to you and we can also arrange for all feedback notifications to be switched off from your account if required. Please contact our Customer Experience team to request this in writing.
I hope this helps you and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
Jack W
07 October 2022
FedEx Connect
JW
I've tried all the parcel forwarding services, forward2me is the cheapest, is easy to use and never disappoints. I would recommend this to friends AND lovers
A B
07 October 2022
DHL Express Worldwide
AB
Very easy to use and have now used three times with success
J. K
07 October 2022
DHL Express Worldwide
JK
The service is good and the prices for the parcels are fair, better than other forwarding sevices
Unverified Customer
07 October 2022
Unknown Shipment Details
They said it takes up to 24hour for the arrived parcel to be showing in my account, however, There should be 3 parcels arrived their Japan warehouse since late September, none of them been showed in my account yet. I tried to contact them, but it’s been another 2days, nobody replied me any words yet. It’s the first time I used the service, but it feels like a scam to me so far.
Daniel S
07 October 2022
UPS Standard Single
DS
I wanted to order a product that didn't ship to Sweden and it was pretty expensive for shipping (£36) but totally fine in the end. Just prepare for like a 25% customs tax if ordering from UK because of brexit. I bought product and shipment before Forward2me for like £150, and then + £36 for their final shipping to me, and I paid like maybe £30-40 extra (probably 25%) after it arrived in Sweden (where I live)
Unverified Customer
07 October 2022
Unknown Shipment Details
As usual forward2me services is fast and safe package, the teem is very understanding and very kind.
Tanja K
06 October 2022
DPD Classic
TK
Forward2me has a very friendly and helpful customer service. You can ask anything and they always reach out to you in no time. They deserve more than five stars!
Rachel A
06 October 2022
DHL Express Worldwide
RA
I have had a very positive experience with forward2me. Very quick and useful response, and goods packed and sent very fast.
Unverified Customer
06 October 2022
Unknown Shipment Details
Raised this matter with a representative, and this was promptly and fully resolved.
Oscar S
06 October 2022
FedEx Connect
OS
Reason I used this service was due to me not being able to purchase a few items from another country. This service made it extra easy and shipment arrived to my house within a few days. Forward2Me is a game changer. I will using this service from now on. Highly recommend it A+++ service.
Dorian P
06 October 2022
DHL Express Worldwide
DP
It was great will come back and use this service in the future!
Marie b
06 October 2022
DHL Economy Select
MB
Excellent service. Items always arrive intact and on time.
My overall online "global" shopping experience has been enhanced and eased because of foward2me.
My overall online "global" shopping experience has been enhanced and eased because of foward2me.
Karen P
06 October 2022
FedEx International Economy
KP
Good communication and continuous update regarding status of your items. Well secured packaging. Recommended services
Unverified Customer
05 October 2022
Unknown Shipment Details
Ordered shock absorbers online , hoping to ship them to Iceland , not realizing that they were classed as "Dangerous goods". I contacted support and Chris explained the situation thoroughly and after I arranged for the parcel to be picked up from them , he accomodated all my needs and performed admirably! That is why , even though they could not ship my parcel , they receive 5 stars for Chris's excellent customer service.