Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Jose Garcia
04 April 2026
FedEx Connect Plus
Krisztina Horváth
01 April 2026
FedEx Regional Economy
KH
Everythong went smooth.
Thank you for your feedback! We’re really glad to hear that everything went smoothly with your shipment.
Bailey Hein
31 March 2026
FedEx Connect Plus
BH
I paid $50 to get a book from the UK to the Us and then two weeks later FedEx contacts me and tells me I owe another $20 in duties and fees making my shipping costs about $70. The $50 was already insane but books are exempt from duties and fees so that just tells me that forward2me are not filling out the custom forms correctly and I will not being using them anymore
We are very sorry to hear about the unexpected fees you encountered with FedEx.
We have reached out to you via email to request a copy of the FedEx invoice. Our goal is to investigate this immediately and issue a refund for those additional fees.
We value your business and are committed to resolving this for you promptly.
Many thanks
We have reached out to you via email to request a copy of the FedEx invoice. Our goal is to investigate this immediately and issue a refund for those additional fees.
We value your business and are committed to resolving this for you promptly.
Many thanks
Grace Canon
31 March 2026
FedEx Connect Plus
GC
The process was much easier than expected. My shipments were received, consolidated, and re-shipped to me, and everything arrived in great condition.
Thank you for sharing your experience. We’re very pleased to hear that the process was easier than expected and that your shipments were received, consolidated, and delivered to you safely in great condition.
Cliff Johnson
28 March 2026
FedEx Connect Plus
CJ
My package was damaged
I’m very sorry to hear that your package arrived damaged. We understand how frustrating this must be.
Could you please provide photos of the damaged items and the packaging send allinformation at info@forward2me.com? Once we have these, we’ll be able to assist you with a replacement, refund, or further instructions.
Thank you for your patience, and we’ll work to resolve this as quickly as possible.
Kind regards,
Could you please provide photos of the damaged items and the packaging send allinformation at info@forward2me.com? Once we have these, we’ll be able to assist you with a replacement, refund, or further instructions.
Thank you for your patience, and we’ll work to resolve this as quickly as possible.
Kind regards,
David Bass
28 March 2026
UPS Express Saver
DB
The delivery was quick and the process went smoothly. The delivery fee, however, was more expensive than what I would have expected (something like $180 shipping fee) I suppose it was a fair price for what it was, 2 day air from Japan to the US, but I would like the option for a slower, less expensive option as I didn't need the item that quick. I could have waited a month. It was a compact miter saw that was shipped.
Thank you for your feedback and for sharing your experience with us. We’re glad to hear that the delivery was quick and that the process went smoothly.
We completely understand your point regarding the shipping fee. Our current quoted rates were for 2-day air from Japan to the US, which is why the cost was higher. We appreciate your suggestion about offering a slower, more economical option, and we’ll certainly take this into consideration to provide more flexibility for customers who don’t require expedited shipping.
We completely understand your point regarding the shipping fee. Our current quoted rates were for 2-day air from Japan to the US, which is why the cost was higher. We appreciate your suggestion about offering a slower, more economical option, and we’ll certainly take this into consideration to provide more flexibility for customers who don’t require expedited shipping.
Jeremy
27 March 2026
UPS Standard Single
J
Excellent service.
Forward2Me provided a smooth and reliable experience from start to finish. The handling of the package was efficient, and the process was clear and well-organized throughout.
Communication was professional and timely, and the shipment arrived as expected without any issues. The overall service quality was very satisfying.
I would definitely recommend Forward2Me for international shipping needs.
Forward2Me provided a smooth and reliable experience from start to finish. The handling of the package was efficient, and the process was clear and well-organized throughout.
Communication was professional and timely, and the shipment arrived as expected without any issues. The overall service quality was very satisfying.
I would definitely recommend Forward2Me for international shipping needs.
Thank you so much for your wonderful feedback! We’re glad to hear that your experience with Forward2Me was smooth and efficient from start to finish. Your kind words about our communication and service quality mean a lot to us.
We truly appreciate your recommendation and look forward to assisting you with any future international shipping needs!
We truly appreciate your recommendation and look forward to assisting you with any future international shipping needs!
Joyce
25 March 2026
FedEx Connect Plus
J
Great quick service. Love working with them.
Many thanks for the 5 star review. 😊
Caryn Leroy
25 March 2026
DHL Express Worldwide
CL
A sterling delivery service that is easy, quick and efficient to use.
Support service is excellent when you’re not sure how to go about it.
For first timers- I wanted to buy shoes in the UK and get them to South Africa.
I was given a “forwardtome” address in the UK. Got the shoe company to deliver the shoes there.
Chose one of the options of which courier company to do the leg to RSA.
Once they arrived at the depot, forwardtome got the courier company to collect and deliver.
Had to pay import duty when requested by courier company and received my shoes.
Only way I was able to get this particular brand of shoes, so it may have cost extra but it was necessary and worth it for me.
Very trust worthy company.
Support service is excellent when you’re not sure how to go about it.
For first timers- I wanted to buy shoes in the UK and get them to South Africa.
I was given a “forwardtome” address in the UK. Got the shoe company to deliver the shoes there.
Chose one of the options of which courier company to do the leg to RSA.
Once they arrived at the depot, forwardtome got the courier company to collect and deliver.
Had to pay import duty when requested by courier company and received my shoes.
Only way I was able to get this particular brand of shoes, so it may have cost extra but it was necessary and worth it for me.
Very trust worthy company.
Thank you so much for your detailed feedback! We’re glad to hear that your experience with forward2me was smooth and that our support team was able to guide you through the process. It’s great to know we could help you get the shoes you wanted, even across borders. We truly appreciate your trust and kind words!
Roq
24 March 2026
FedEx Regional Economy
R
On time, all arrived as expected.
Many thanks for the 5 star review. 😊
Francois Dumaine
24 March 2026
FedEx Connect Plus
FD
Very professional service, excellent tracking. Opens up great options to buy from countries around the world.
Many thanks for the 5 star review. 😊
Maria Sanchez
20 March 2026
UPS Express Saver
MS
EXCELLENT SERVICE. EVERYTHING WAS ON TIME !
Many thanks for the 5 star review. 😊
KOSTAS DELIDIMITRIS
15 March 2026
FedEx Regional Economy
KD
uk to greece, 2 packets, they informed me continuously, I received the items at the expected time. I strongly recommend them!
Thank you for your feedback! We’re glad to hear your 2 packets from the UK to Greece arrived on time and that our updates were helpful. We really appreciate your recommendation!
Dmitry Adams-Slutsker
14 March 2026
FedEx International Economy
DA
Scammers! Do not use this service!
I bought a jacket that weighs 800 grams. The shipping calculator on their website gave me an estimated price of £23, but they ended up invoicing me £97. Total crooks!
Here’s how they do it: the calculator shows cheap shipping options like DPD, but when it’s time to actually ship, they only leave the most expensive ones: UPS and FedEx. Also, while the jacket weighs 800g, they billed me for 4.8 kg. Don't fall for it—you’ll definitely regret using them. The price doesn't match their promises at all!
I bought a jacket that weighs 800 grams. The shipping calculator on their website gave me an estimated price of £23, but they ended up invoicing me £97. Total crooks!
Here’s how they do it: the calculator shows cheap shipping options like DPD, but when it’s time to actually ship, they only leave the most expensive ones: UPS and FedEx. Also, while the jacket weighs 800g, they billed me for 4.8 kg. Don't fall for it—you’ll definitely regret using them. The price doesn't match their promises at all!
Thank you for your Trustpilot review.
We see you shipped from our UK Tax Free warehouse (0.80 kg, 59x42x13 cm). Shipping costs are calculated using volumetric weight, which in this case (6.44 kg) is higher than the actual weight. All couriers (e.g., DHL, FedEx) use this method.
For oversized packaging, we offer a combine & repack service via your account inbox. If no savings are possible, your package is returned.
Tax Free means UK sales tax is excluded from your purchase, not that you are exempt from destination duties or taxes. You remain responsible for any charges imposed by customs in Guernsey or other countries. Savings from UK sales tax can help offset shipping costs, but check if it’s beneficial compared to mainland UK shipping.
Shipping options:
UK warehouse: DHL, UPS, FedEx, Forward2me Lite/Lite X, DPD (EU countries)
UK Tax Free warehouse: DHL, FedEx
We hope this clarifies everything.
Best regards,
We see you shipped from our UK Tax Free warehouse (0.80 kg, 59x42x13 cm). Shipping costs are calculated using volumetric weight, which in this case (6.44 kg) is higher than the actual weight. All couriers (e.g., DHL, FedEx) use this method.
For oversized packaging, we offer a combine & repack service via your account inbox. If no savings are possible, your package is returned.
Tax Free means UK sales tax is excluded from your purchase, not that you are exempt from destination duties or taxes. You remain responsible for any charges imposed by customs in Guernsey or other countries. Savings from UK sales tax can help offset shipping costs, but check if it’s beneficial compared to mainland UK shipping.
Shipping options:
UK warehouse: DHL, UPS, FedEx, Forward2me Lite/Lite X, DPD (EU countries)
UK Tax Free warehouse: DHL, FedEx
We hope this clarifies everything.
Best regards,
Jörg Ludwig
13 March 2026
DHL Express Worldwide
JL
Hat alles super geklappt, sehr empfehlenswert.
Vielen Dank für Ihr Feedback! Es freut uns sehr, dass alles reibungslos geklappt hat. Wir freuen uns, dass Sie unseren Service weiterempfehlen!
bernard
09 March 2026
UPS Standard Single
B
very very professionel forward2me !!!!!
Thank you very much for your kind words and for taking the time to share your feedback. We truly appreciate it.
At forward2me, we always strive to provide a professional and reliable service, so it’s great to hear that your experience reflected that. Your support means a lot to our team.
At forward2me, we always strive to provide a professional and reliable service, so it’s great to hear that your experience reflected that. Your support means a lot to our team.
Rahima Naykal
09 March 2026
DHL Express Worldwide
RN
Thanks so much for your help and good service
Thank you for your feedback. We’d be happy to review your account and the recent charges with you to ensure everything is clear and accurate. We will send you an email personally to discuss.
Nicchi Francesco
07 March 2026
UPS Standard Single
NF
Perfect forwarder. Fast shipping and impeccable packaging. Fair shipping prices.
Thank you so much for your kind words! We're glad to hear that you were happy with our shipping speed, packaging, and pricing. Your feedback really means a lot to us.
Julie Leyva
01 March 2026
FedEx International Economy
JL
Excellent service! Will definitely use them in the future. Great communication and easy to work with!
Thank you for your wonderful feedback! We’re glad to hear that you had a great experience with Forward2Me and found our communication clear and the process easy.
We look forward to assisting you with your future shipments!
Best regards,
We look forward to assisting you with your future shipments!
Best regards,
Terje of Norway
25 February 2026
DHL Economy Select
TON
Enkel og pålitelig.
Many thanks for the 5 star review. 😊
customer
25 February 2026
UPS Standard Single
C
Fast an efficient service
Thank you for your feedback! We’re glad you found our service fast and efficient.
- Daniel Lima
24 February 2026
UPS Standard Single
-DL
Thisis a great service. Simple process, communication is great, they keep you posted frequently. Everything went well. Good experience and I would use it again.
Thank you for your wonderful feedback! We’re delighted to hear that you had a smooth experience and appreciated our communication. We look forward to assisting you again in the future!
John A
21 February 2026
FedEx Connect Plus
JA
Kept me updated on every move, really appreciate your service. Thank you.
Thank you so much for your kind words!
yoshiaki shimada
14 February 2026
FedEx Connect Plus
YS
ありがとう！商品届きました。素晴らしい転送会社です！
Thanks for the 5 star review.
Lauren Y
13 February 2026
DHL Express Worldwide
LY
Easy to use, good prices, recommended
Thank you for your feedback! We’re glad to hear you find Forward2Me easy to use and appreciate our competitive prices.
Charles Robertson
12 February 2026
UPS Worldwide Expedited
CR
Super straightforward to get estimates, have my package delivered to the local warehouse and then forwarded.
We’re glad to hear you found the process super straightforward from getting estimates to having your package delivered to our local warehouse and forwarded.
Teagan Hodge
10 February 2026
UPS Express Saver
TH
America be on some crazy stuff sometimes but this company helps
We hear you! 😄 We’re glad we could help and make things a little easier. Thanks for choosing us!
Elizabeth Metcalf
27 January 2026
FedEx International Priority
EM
Shipped to me from a country that wouldn’t ship to US. I’d been looking for this item for years and was so glad to find it on eBay UK. Quick response to any questions I had. Very helpful and fast shipping once package was receive at facility.
Many thanks for the 5 star review. 😊
Paul Voller
27 January 2026
FedEx International Economy
PV
Very efficient and value for money, highly recommend
Many thanks for the 5 star review. 😊
Happy Customer
23 January 2026
FedEx International Economy
HC
What I loved about this experience is that although each purchase required several steps, there was always someone available whom I could contact via email and receive a quick response. I love my items of clothing, and I will shop with forward2me again soon.
Thank you so much for your wonderful feedback! 😊
We’re delighted you love your clothing items, and we can’t wait to welcome you back to shop with Forward2Me again soon!
We’re delighted you love your clothing items, and we can’t wait to welcome you back to shop with Forward2Me again soon!
Mazen
22 January 2026
DHL Express Worldwide
M
The best Forward parcel company
Thank you so much for the 5 star review :)
Sebastian Botero Isaza
21 January 2026
FedEx International Priority
SBI
Was excellent, very quick and everything well packaged
Thanks for the 5 star review.
angela givon
21 January 2026
FedEx International Economy
AG
Always very helpful, and they respond quickly. A+++
Thank you for the 5 star review. :)
Naomi
20 January 2026
FedEx International Priority
N
Never had any issues with MyGermany then Forward2Me took over the first few parcels were a little slower to be actioned probably due to workload. Since then parcels are a lot quicker and I’ve received good shipping rates mainly from ups which works out a bit cheaper for me.
Thank you for the feedback.
Forward2Me was approached by the MyGermany owners and agreed to acquire certain assets in order to prevent an immediate service collapse and maintain continuity for customers. By definition, this differs from a planned, structured migration.
Since the transition, we have been dealing with significant backlogs
Our team already address your concerns via email.
We appreciate you taking the time to flag these issues and your patience during this period.
Forward2Me was approached by the MyGermany owners and agreed to acquire certain assets in order to prevent an immediate service collapse and maintain continuity for customers. By definition, this differs from a planned, structured migration.
Since the transition, we have been dealing with significant backlogs
Our team already address your concerns via email.
We appreciate you taking the time to flag these issues and your patience during this period.
Davut Daglioglu
20 January 2026
UPS Express Saver
DD
Easy to use, best one for package forwarding
Thanks so much for the feedback! 😊
We’re glad to hear you found our service easy to use and the best option for package forwarding.
We’re glad to hear you found our service easy to use and the best option for package forwarding.
Elizabeth G
20 January 2026
FedEx Connect Plus
EG
My packages always come repackaged very well (I pay for the repackage for added safety) and in a timely manner. Couldn’t be happier with this service. Will continue to use for the long term.
Thank you so much for your kind words! We’re delighted to hear that your packages are arriving repackaged safely and on time. We truly appreciate your trust and continued support. We look forward to serving you for many years to come! 😊
Chani Wolhendler
20 January 2026
UPS Worldwide Expedited
CW
It was a very smooth transaction getting an item shipped to a spot in the UK and then having it shipped to me in the US
Thank you for your 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
Assad Conley
18 January 2026
UPS Express Saver
AC
Excellent service! Prompt and easy to use. I have great piece of mind using forward2me.
Thanks so much for the kind words! 😊
We’re thrilled to hear you found our service prompt and easy to use. It’s great to know you feel confident and at ease using Forward2Me.
We’re thrilled to hear you found our service prompt and easy to use. It’s great to know you feel confident and at ease using Forward2Me.
D. Erfurdt
17 January 2026
FedEx International Priority
DE
Forward2me helped me get some shoes safely and quickly from Germany to the US. Many Europeon merchants no longer want to deal directly to the US due to the tariffs and unfriendly governing of our nation. This company was a great go-between.
Thank you for your 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
sm
16 January 2026
FedEx International Priority
S
Perfect! Thank you!
Thanks for the 5 star review :)
The traveling doctor
15 January 2026
DHL Express Worldwide
TTD
I have been using Forward2me for many years. I have never had a lost package and all mail outs have been promptly undertaken. For the rare occasions I have needed help, customer service has been excellent and you get to deal with a real person rather than a bot! Highly recommend.
Thank you for 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
YNavarro
15 January 2026
FedEx Connect Plus
Y
I was pleasantly surprised by the entire experience when I first used this service. They kept me informed about my deliveries and promptly forwarded my package. I’ll definitely be using them again.
Thank you for your 5-star review!
We appreciate your business with us!
^NB
We appreciate your business with us!
^NB
Walid Abdelnour
14 January 2026
FedEx International Economy
WA
Unacceptable! You need to overhaul your staff who mishandled my money not once, but twice! They refunded my invoice payment of 254.96 euros without even consulting me, just to repackage the battery. This is outrageous!
We sincerely apologize for the mishandling of your payment and the inconvenience this has caused. We understand your frustration, and we take full responsibility for the error.
We are working with our Germany team to fix the issue.
We will also address the internal issue to prevent this from happening again.
We are working with our Germany team to fix the issue.
We will also address the internal issue to prevent this from happening again.
John Green
14 January 2026
DHL Express Worldwide
JG
thanks worked as expected
Thanks for the 5 star review.
Simon Peck
13 January 2026
FedEx International Priority
SP
Efficient and smooth, great app experience making the process easy to follow.
We’re glad to hear you found the app efficient and easy to use. We’re always working to make the experience as smooth as possible.
Daniel Lamb
13 January 2026
FedEx International Priority
DL
Simple and Direct Service. Thank you.
Thank you for your feedback! We’re glad you had a simple and direct experience, and we appreciate you taking the time to share it.
RAQUEL SALES
10 January 2026
FedEx International Priority
RS
Fast and efficient. My experience was excellent. Very easy to use.
Thank you for your 5-star review!
We appreciate your business with us!
^NB
We appreciate your business with us!
^NB
EGIANNA
09 January 2026
FedEx International Priority
E
Received the products on time
Thank you for your feedback! We’re glad to hear your products arrived on time and everything was as expected.
customer
08 January 2026
FedEx Connect Plus
C
Service was prompt, took much less time to receive an item from the UK than I expected. Repacking was done well and item received in pristine condition with no damage to the packaging.
Thank you for your wonderful feedback! We’re happy to hear that your item arrived quickly and in perfect condition. We take pride in careful packaging and prompt service, and it’s great to know it made your experience a positive one.
Mikros Xristoulis
07 January 2026
UPS Standard Single
MX
great system!
Many thanks for the 5 star review. 😊
We appreciate your business with us.
^NB