Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Alica Daly
03 May 2013
DHL Express Worldwide
AD
good
Many thanks for your feedback, it's really appreciated.<br/><br/>We look forward to you using forward2me again, very soon.<br/><br/>Have a great weekend.<br/>Kind regards,<br/><br/>Michelle.
John Caruana
03 May 2013
DHL Express Worldwide
JC
Excellent service and support I highly recommend.
Many thanks for your great feedback - its good to hear that you highly recommend us.<br/><br/>We hope to be shipping to you again in the near future.<br/><br/>Hope you have a lovely weekend.<br/><br/>Kind regards,<br/><br/>Michelle.
David Gatti
03 May 2013
DHL Express Worldwide
DG
Impeccable service. Highly recommended!
That's great to hear - thank you very much.<br/><br/>We look forward to you using forward2me again very soon.<br/><br/>Have a great weekend.<br/><br/>Kind regards,<br/><br/>Michelle.
Bernardo Valdez Leitão
02 May 2013
DHL Economy Select
BVL
O will use your service again! Very Fast forwarding service, it took 1 day to process the package to me and 2 days to devivery in Lisbon! Recommended Service!
Many thanks for taking the time to provide us with your feedback, it's really appreciated.<br/><br/>It's great to hear that we provided you with a fast service and a good turnaround time.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Have a great weekend.<br/><br/>Kind regards,<br/><br/>Michelle.
Johanna Söderqvist
01 May 2013
DHL Express Worldwide
JS
A little expensive but really fast. I will definitly use Forward2me again.
Thanks for taking the time to respond to us, we appreciate your comments. <br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service for future shipments then please get in touch with our customer services, who will be more than happy to assist you.<br/><br/>We look forward to shipping to you again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Alessandro Bottai
01 May 2013
DHL Economy Select
AB
perfect service
That's great to hear - many thanks.<br/><br/>We look forward to offering our perfect service to you again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Ronna Hafner
01 May 2013
DHL Express Worldwide
RH
The communication was good, but ,unforcunately, there measuruments of the parcel were twice taken not properly.
Also the second packing has really over increased (up to me) the original size of the parcel . The quantity of bubble paper and the size of the box were realy too extra.
All the other (the delivery,tracking and communication were great).
Also the second packing has really over increased (up to me) the original size of the parcel . The quantity of bubble paper and the size of the box were realy too extra.
All the other (the delivery,tracking and communication were great).
Many thanks for taking the time to feedback to us - your time is much appreciated.<br/><br/>We were concerned to hear when you felt that there was some ambiguity with regard to the measurements of the parcel and have since had no hesitation in refunding the difference.<br/><br/>For us it's a fine balancing act with something like a vase which is fragile. It's important that it's packed securely for International shipping, in this case Australia, but at the same time we try to keep the shipping costs to a minimum for you.<br/><br/>We hope you feel we have dealt with this fully and professionally and that you will continue to use forward2me.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/><br/>Janet Grundy<br/>Operations Director.
naz nazli alatli
01 May 2013
DHL Express Worldwide
NNA
I received my order in time
That's great to hear - thank you.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Anna Benette
01 May 2013
DHL Express Worldwide
AB
Company service seems good. The prcing is a bit excessive. I din't believe I will use them again unless absolutely necessary.
Thank you for taking the time to provide us with your feedback - it's really appreciated.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - for future shipments if you require a different/cheaper method of shipping with no guarantees or tracking, then that's no problem, just get in touch with our customer services, who will be more than happy to assist.<br/><br/>Just to make you aware that we do provide a consolidation service, if you wanted to place several orders and ship everything together - this does help with shipping costs.<br/><br/>We hope this helps and you will continue to use forward2me.<br/><br/>Kind regards,<br/><br/>Michelle.
Tiago Jerónimo
30 April 2013
DHL Express Worldwide
TJ
Good service. Quick shipment!
That's great to hear - thank you.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Esmond Missen
30 April 2013
DHL Express Worldwide
EM
Forward2me had amazing customer service! On top of this my item was delivered in an unbelievable amount of time. I will defiantly use them in the future.
That's really good to hear that we did a great job for you - thank you.<br/><br/>We look forward to you using our services again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Lucienne Ciantar
30 April 2013
forward2me basic
LC
A bit on the high price the service.
Thank you for your feedback, it's very much appreciated.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - please always feel free to get in touch with us if you require a different/cheaper method of shipping with no guarantees or tracking. <br/><br/>We hope this helps and that you will continue to use forward2me.<br/><br/>Kind regards,<br/><br/>Michelle.
Kim Bazley
30 April 2013
DHL Express Worldwide
KB
I was soo happy with the service! Couldn't believe the quick response I got when I would email to ask a question. 120% happy with this service
That's great feedback - thank you.<br/><br/>We pride ourselves on providing our customers with a first class service from start to finish.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
EVANGELIA PAPPA
29 April 2013
DHL Express Worldwide
EP
VERY GOOD SERVICE BUT EXPENSIVE
Many thanks for your feedback - it's really appreciated.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service for future, then we can offer you other options, no problem, please get in touch with our customer services, who will be more than happy to assist. <br/><br/>We hope this all helps and hope you will continue to use forward2me.<br/><br/>Kind regards,<br/><br/>Michelle.
Leopoldo Malizia
29 April 2013
DHL Express Worldwide
LM
Easier and faster than I expected. I'm very impressed!
Many thanks for your feedback - it's really good to hear that you found the process easier and faster than you expected.<br/><br/>We look forward to shipping to you again in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
Talia Lewis
29 April 2013
DHL Express Worldwide
TL
Forwad2me made it so easy to post from the UK, I've never used a forwarding c
Many thanks for your feed back, it's really appreciated.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
TL
Great company and really easy to use!! Definately recommended
Alonso Corredor Vazquez
29 April 2013
DHL Express Worldwide
ACV
Awesome service, I can see myself using it in the future. Only downside is that shipping costs are a bit too high, there is room for improvement on that area.
Many thanks for taking the time to provide us with your feedback - it's really appreciated.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - for future shipments we can provide other delivery options if you feel our DHL Express service is not quite right for you. <br/>Our web developers are currently working on functionality for the website to give you the options when you receive your parcels. In the meantime please get in touch with customer services and we can provide other alternatives. <br/><br/>We hope this helps and hope you will continue to use forward2me. <br/><br/>Kind regards,<br/><br/>Michelle.
Sharryn Hurst
29 April 2013
DHL Express Worldwide
SH
fantastic service very very quick
That's great to hear - thank you.<br/><br/>We look forward to offering our fantastic service to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Peter Bašista
28 April 2013
DHL Express Worldwide
PB
Delivery was really fast and reliable, the package was well packed with tracking provided. Shipping costs seemed reasonable, but personal shopper costs are too high in my opinion.
Many thanks for taking the time to feedback to us, we appreciate your time.<br/><br/>We're really pleased that you were happy with the fast and reliable shipping, good packaging and the tracking that was provided.<br/><br/>We're sorry that you feel that the Personal shopper costs are too high but this covers the admin involved of processing the invoice to yourself and placing the order. This also includes any queries that the retailer or you as the customer may have or any time involved to find a product for you. It also covers any admin for returns that may be required.<br/><br/>We hope this helps to understand the cost involved and we hope you will continue to use forward2me.<br/><br/>Have a great weekend.<br/>Kind Regards,<br/><br/>Michelle Walker.
Unverified Customer
26 April 2013
Unknown Shipment Details
Forward2me is the best shipping agency that I have ever met. Their customer service is of supreme quality. They are well organised , always very helpful and they do their utmost to see their clients happy. If you use this agency you can rest your mind that your packets will surely come to you very quickly and with no trouble at all.Congratulations, you have made giant steps forward and I can assure you that you are the best. Nobody will compete with you. God bless you.
Many thanks for your wonderful feedback - we really appreciate you taking the time to provide us with such kind comments.<br/><br/>It's great to hear that you feel that we have made giant steps forward. We pride ourselves on providing our customers with a first class service from start to finish.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Julian Potter
26 April 2013
DHL Express Worldwide
JP
Great service from beginning to end!!
Thanks for your kind comments - that's great to hear. <br/><br/>We look forward to helping you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Christianne Fenech
26 April 2013
forward2me basic
CF
Excellent Service as always!!
That's really good to hear - thank you very much.<br/><br/>We look forward to shipping to you again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Pedro Pereira
26 April 2013
DHL Express Worldwide
PP
Absolutely amazing, super fast!
Fast response to emails.
One of the best services I ever used.
Fast response to emails.
One of the best services I ever used.
That's really great to hear - thank you.<br/><br/>We look forward to you using our amazing service again, in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Lavinia Ioana Albescu
25 April 2013
DHL Express Worldwide
LIA
the service was quick and the communication with the forward2me team was very good
Many thanks for taking the time to leave us with your feedback, and for your kind comments.<br/><br/>We hope to help you out again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Arpad Bogothy
25 April 2013
DHL Economy Select
AB
it was really excellent. thanks :)
That's great to hear - thank you.<br/><br/>We look forward to shipping to you again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
GRIGORIOS MIKROULIS
24 April 2013
DHL Economy Select
GM
Very well done, excellent packaging, deserving many thanks.
Many thanks for your feedback, it's really appreciated.<br/><br/>We look forward to being of service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
maurizio demichelis
24 April 2013
DHL Express Worldwide
MD
servizio perfetto e velocissimo
We have translated your feedback, we hope you don't mind.<br/><br/>'perfect service and fast'.<br/><br/>That's great to hear - thank you.<br/><br/>We look forward to shipping to you again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Vitor Miranda
23 April 2013
DHL Express Worldwide
VM
I wanna mention the all the attention and support from the staff of forward2me!
Many Thank´s!
Many Thank´s!
Thanks for your kind comments - that's great to hear. <br/><br/>We look forward to helping you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Yngve Rørnes Tucker
23 April 2013
DHL Economy Select
YRT
Great service, excellent price
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>Kind Regards,<br/><br/>Michelle.
Carlos Freitas
23 April 2013
DHL Economy Select
CF
;-)
Thank you :)<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Caroline Butler
23 April 2013
DHL Express Worldwide
CB
excellent service as usual. Staff are very helpful.
many thanks for taking the time to provide us with your feedback, it's really appreciated.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Pardip Rai
23 April 2013
DHL Express Worldwide
PR
Great service, items arrived on time, thank you Forward2me Team!
Thanks for your kind comments - that's great to hear. <br/><br/>We look forward to helping you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Erik Bråkenhielm
23 April 2013
DHL Economy Select
EB
Good prices, quick service, everything as promised.
That's great to hear that we did a good job for you - thank you.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Risto Takk
23 April 2013
DHL Express Worldwide
RT
Extremely good customer service. Ordered Nexus 4 using personal shopper service. Shipping was very fast. I'm very satisfied with forward2me.
Many thanks for your feedback, it's really appreciated.<br/><br/>It's good to hear that you made use of our personal shopper service and that we provided you with good customer care.<br/><br/>We look forward to shipping to you again, in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
Peter Daubermann
23 April 2013
DHL Express Worldwide
PD
Excellent service. Thank you!
That's great to hear - thank you.<br/><br/>We look forward to providing our excellent service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
yean mee goh
23 April 2013
DHL Express Worldwide
YMG
Excellent service as always =)
That's really great to hear - thank you. <br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind Regards,<br/><br/>Michelle.
andrew farrugia
22 April 2013
forward2me basic
AF
thanks very much
regaurds
andrew farrugia
regaurds
andrew farrugia
Many thanks for taking the time to respond to us - your comments are really appreciated. <br/><br/>Kind regards,<br/><br/>Michelle.
GEORGE GKIORTZIS
22 April 2013
DHL Economy Select
GG
Excellent service!! Perfect package! thanks
Thank you for your feedback - it's great to hear that we did a good job for you.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Thomas Rygaard
22 April 2013
DHL Economy Select
TR
Fast and reliable
That's great to hear - thank you.<br/><br/>We look forward to being of service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Simon Austin
22 April 2013
DHL Express Worldwide
SA
I had quite a large book to be sent to Greece, and it arrived by courier within 4 days, was perfectly packaged, and at a reasonable cost. Very happy doing business with them
That's really good to hear that we did a great job for you - we hope to be able to help you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Ronan Flynn
22 April 2013
DHL Express Worldwide
RF
There has been a problem with my order, either due to forwardtome or the original sender, ecommerce group Zalando (based in Germany, but with an online store in the UK too).
My order was for a man's green tie, but what arrived was a black leather guess wallet, totally incorrect from what I ordered. I am currently trying to pinpoint the source of this mixup so I can locate the correct item!
The enclosed receipt with my order from Zalando was for the green tie, but the product didn't match. I'm more inclined to think that the mixup occured with forward2me, as Zalando would have likely checked the contents when originally packing the shipment?
My order was for a man's green tie, but what arrived was a black leather guess wallet, totally incorrect from what I ordered. I am currently trying to pinpoint the source of this mixup so I can locate the correct item!
The enclosed receipt with my order from Zalando was for the green tie, but the product didn't match. I'm more inclined to think that the mixup occured with forward2me, as Zalando would have likely checked the contents when originally packing the shipment?
Many thanks for taking the time to feedback to us - it's much appreciated.<br/><br/>When we receive parcels at the distribution centre, one of the checks is the cross referencing of the name and York House number on the parcel and then the parcel is carefully applied to your account. <br/>Once allocated to your account, an invoice for shipping is sent to you, detailing the contents of your parcel. <br/>We have strict processing procedures in place that don't allow the wrong parcel to be allocated to the wrong account.<br/>From the information we have in front of us and the procedures we have in place we can only suggest that the order has may be been picked incorrectly at Zalando.<br/><br/>Please get in touch as we are more than happy to assist with any returns or re-ordering.<br/><br/>Kind Regards,<br/><br/>Janet Grundy<br/>Operations Director.
Giselle McKenna
22 April 2013
DHL Express Worldwide
GM
I think the service is very fast and efficient, though only worthwhile if you have many items or an expensive item. It's expensive to get a low-priced item delivered.
Many thanks for your feedback - it's really important to us.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect.<br/><br/>For future shipments, please feel free to get in touch with us if you require a different/cheaper method of shipping.<br/><br/>Hope this all helps and we hope you will continue to use forward2me.<br/><br/>Kind regards,<br/><br/>Michelle.
Renald Dalli
22 April 2013
forward2me basic
RD
First time I used the service and was extremely impressed! Parcel arrived just after 1 day I paid for the delivery! Will use forward2me again in the future for sure. Well Done!!!
That's great to hear that we did a good job for you - thank you.<br/><br/>We look forward to receiving parcels for you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Pedro Carvalho
22 April 2013
DHL Express Worldwide
PC
The whole payment and delivery was very straightforward and very fast. I'm very satisfied with the service. Maybe the packages prices a just a little to high, but besides that, pretty good. I will use it again.
Thanks for taking the time to respond to us, we appreciate your comments. It's great to hear that you found the whole process straightforward, although you found the prices a little high.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - however for future shipments if you'd prefer a cheaper/different method of shipping, please get in touch. <br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Michael Velis
22 April 2013
DHL Express Worldwide
MV
Quick, hassle free service with the only drawback being quite a costly way to have goods posted.
Many thanks for your feedback, it's really appreciated.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a cheaper/different method of shipping for future shipments, then please get in touch. <br/><br/>Kind regards,<br/><br/>Michelle.
natasha vella
22 April 2013
forward2me basic
NV
Very fast. Thanks
Thank you for your feedback, it's really appreciated.<br/><br/>We hope we can help you our again in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
Tanya Hague
21 April 2013
DHL Express Worldwide
TH
Thank you. Great business and great service - very simple and easy.
It's great to get such great comments - thank you.<br/><br/>We're looking forward to providing you with our great service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Chris Vassiliou
21 April 2013
DHL Express Worldwide
CV
These guys are brilliAnt. Recieved my package in about 5 days I think to AU. Maybe it was even less.
That's great to hear - thank you.<br/><br/>We hope we can help you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Matt Smith
20 April 2013
DHL Express Worldwide
MS
This is an excellent service. They perform just as advertised. I've used forward2me twice now, and they were not only reliable, they also communicated and shipped quickly.
Thanks for your kind comments - that's great to hear. <br/><br/>We look forward to helping you out again very soon<br/><br/>Kind regards,<br/><br/>Michelle.
joseph agius
20 April 2013
DHL Express Worldwide
JA
G
W
Excellent packing, efficient handling and excellent service.
W
Excellent packing, efficient handling and excellent service.
That's great to hear - thank you.<br/><br/>We look forward to helping you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.