Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Stefano Guazzotti
25 March 2013
DHL Express Worldwide
SG
That's really good to hear that we did a great job for you.<br/><br/>We look forward to helping you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Montep KIATWEERASAKUL
25 March 2013
DHL Express Worldwide
MK
Postage is expensive. Other choices of delivery should be provided for customers.
Regards,
Regards,
Many thanks for taking the time to provide us with your feedback - it's really appreciated.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - our web developers are currently working on functionality for the website to give you the options when you receive your parcels. In the meantime please get in touch with customer services and we can provide other alternatives. <br/><br/>We hope this help and that you will continue to use forward2me.<br/><br/>Kind regards,<br/><br/>Michelle.
Philippa Vella
25 March 2013
DHL Express Worldwide
PV
Very much expensive. Postage should be calculated upon weight and not volume,
Many thanks for taking the time to feedback to us - your views are important to us.<br/><br/>Most couriers calculate their pricing on the volumetric weight however if you are looking for a service that uses weight rather than volume we can offer the Royal Mail service.<br/>The facility to choose this option is not available on the website yet but we are more than happy to facilitate this if you get in touch with our customer services team.<br/><br/>Have a great week and we hope you will continue to use forward2me.<br/><br/>Kind Regards,<br/><br/>Michelle.
natasha vella
25 March 2013
forward2me basic
NV
Very fast service thanks
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>Kind Regards,<br/><br/>Michelle.
Unverified Customer
25 March 2013
Unknown Shipment Details
Loved the service, felt like the team went over and above to ensure I was happy with everything! Thank you
Many thanks for your lovely comments and taking the time to provide them to us - it's really appreciated.<br/><br/>We look forward to helping you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Pal Steinsvik
24 March 2013
DHL Express Worldwide
PS
Very fast shipping to Norway. No problems. Will use them again
That's really good to hear that we did a great job for you.<br/><br/>We look forward to you using our service again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
joseph agius
24 March 2013
DHL Express Worldwide
JA
I had a problem of receiving a damaged object and forward to me replaced the object by a new one within few days of my complaint.
Many thanks for your feedback - we're sorry that you received a damaged object but it's great to hear that you are happy with how we dealt with this for you.<br/><br/>We look forward to shipping parcels to you again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
roberto mennella
24 March 2013
DHL Economy Select
RM
spedizioni veloci e ottima assistenza clienti
We have translated your feedback, we hope you don't mind.<br/><br/>'fast shipping and excellent customer support'<br/><br/>Many thanks for your comments - it's really appreciated.<br/><br/>We look forward to being of service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
garreth sheeran
24 March 2013
DHL Express Worldwide
GS
Always superb
That's really great to hear - many thanks for your feedback, it's important to us.<br/><br/>Kind regards,<br/><br/>Michelle.
Mihály Szilágyi
23 March 2013
DHL Express Worldwide
MS
Great Service! Fast delivery! Thank you!
That's really good to hear that we did a great job for you - we hope to be able to help you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unverified Customer
23 March 2013
Unknown Shipment Details
The service was excellent. A fast and friendly re-mailer in the UK. Awesome thing is the address part is free. All you do is pay to post. Kudos.
Many thanks for your feedback - it's really appreciated.<br/><br/>We look forward to being of service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Davinia Cano
22 March 2013
DHL Express Worldwide
DC
Quick and efficient service which I'm always happy to use!
Thanks for your kind comments - that's great to hear. <br/><br/>We look forward to helping you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Duy Phan
22 March 2013
DHL Express Worldwide
DP
Your service is very fast and reliable.
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>Kind regards,<br/><br/>Michelle.
Radhika Zahedi
22 March 2013
DHL Express Worldwide
RZ
My first experience has been super and I must mention that the customer service was extremely efficient!
Many thanks for taking the time to leave us with your feedback, and for your kind comments. <br/><br/>We're really pleased to hear that you were happy with our customer service that we provided and we look forward to shipping to you again in the future. <br/><br/>Kind Regards<br/><br/>Michelle.
Gabor Szecskai
22 March 2013
DHL Express Worldwide
GS
I ordered a camera from Ebay.co.uk. Forward2me got my parcel on Friday, sent me an invoice that I paid. They forwarded the parcel to me the very same day and it arrived on Monday to my address in Hungary. Excellent service and very fast! Thank you very much!
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind Regards,<br/><br/>Michelle.
Ricardo Martins
21 March 2013
DHL Express Worldwide
RM
Nice service, and very quick deliverie
Thanks for your kind comments - that's great to hear. <br/><br/>We look forward to helping you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Giulio Carlo Vaiarello
21 March 2013
DHL Economy Select
GCV
My overall experience was simply brilliant.
All of the CS representatives I've been in contact with via email were always very friendly and available, and even more importantly, they resulted up being always efficient both in the outcome and in the communication process, always taking less than a couple of hours to get back to me.
Unless you live in an area classed as remote by DHL, you'll also find their delivery prices fairly reasonable, considering that you're paying for express delivery which goes through DHL rather than the normal mailing system.
I've used several forwarding companies over the last few years, both in the US and Asia, but forwadtome did definitely manage to stand out as one of the best ones of the many I've been in contact with for >10 years.
The only negative note, if I have to list one, is that they are by law obliged to declare the actual value of what you're ordering, so keep in mind that you'll always have to pay customs taxes upon arrival.
This is not their fault though, as international trading laws prohibit underdeclaring shipments , and as a business they would get in serious trouble if they did.
To conclude, if you want to order something from UK only websites, do definitely use forwardtome, as they truly offer an overall great customer experience.
All of the CS representatives I've been in contact with via email were always very friendly and available, and even more importantly, they resulted up being always efficient both in the outcome and in the communication process, always taking less than a couple of hours to get back to me.
Unless you live in an area classed as remote by DHL, you'll also find their delivery prices fairly reasonable, considering that you're paying for express delivery which goes through DHL rather than the normal mailing system.
I've used several forwarding companies over the last few years, both in the US and Asia, but forwadtome did definitely manage to stand out as one of the best ones of the many I've been in contact with for >10 years.
The only negative note, if I have to list one, is that they are by law obliged to declare the actual value of what you're ordering, so keep in mind that you'll always have to pay customs taxes upon arrival.
This is not their fault though, as international trading laws prohibit underdeclaring shipments , and as a business they would get in serious trouble if they did.
To conclude, if you want to order something from UK only websites, do definitely use forwardtome, as they truly offer an overall great customer experience.
Many thanks for taking the time to leave your feedback, it's really appreciated. We don't under estimate how busy people are so when we see that you've taken time to let us know how you feel about our services, we're really grateful.<br/><br/>We try really hard to meet and exceed our customer expectations and it's good to hear that we've perhaps managed it on this occasion.<br/><br/>We look forward to looking after your parcels again very soon.<br/>Have a great week.<br/>Kind Regards,<br/><br/>Janet.
Marco Andrade
21 March 2013
DHL Economy Select
MA
Postage a bit expensive and slow to delivery.
Many thanks for taking the time to feedback to us.<br/><br/>We provide an Express, door to door, tracked courier service but if we have not met these standards i.e. express service then please get in touch with us and we can have a look at this for you.<br/><br/>We like to ensure that our customers are getting the service that they are paying for - if you haven't we would like to be able to do something about it.<br/><br/>We look forward to you getting in touch - meanwhile have a great week.<br/><br/>Kind Regards,<br/><br/>Janet.
Jarl Ivar Harbak
21 March 2013
DHL Economy Select
JIH
Fast, reliable service!
That's really good to hear that we did a great job for you - we hope to be able to help you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Daniel Edlund
21 March 2013
DHL Express Worldwide
DE
A great service and fast one!, I would really recommend this to all my friends. The only down side is that somehow my Swedish address i classified as an remote area...?
Many thanks for your kind comments and taking the time to feedback to us - it's really appreciated.<br/><br/>We're sorry if your address has been flagged as in a remote area by our couriers. If this is the case we can may be look at other options for you...please get in touch with our customer services team.<br/><br/>Have a great week and we look forward to hearing from you.<br/><br/>Kind Regards,<br/><br/>Janet.
Olga Raptopoulou
21 March 2013
DHL Express Worldwide
OR
Fast service
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>Kind Regards,<br/><br/>Michelle.
Johnny Chow
21 March 2013
DHL Express Worldwide
JC
Proactive customer service. I felt that there was a "Team" behind each customer service email. Consolidation of my packages are carefully wrapped with bubble sheet + extra paper to fill out the gaps in the carton to ensure extra security while shipping. I feel I get what I paid for. Well done FW2Me!
Many thanks for taking the time to leave us with your feedback, and for your kind comments. <br/><br/>We're really pleased to hear that you were happy with the service that we provided and we look forward to shipping to you again in the future. <br/><br/>Kind Regards,<br/><br/>Michelle.
Unverified Customer
21 March 2013
Unknown Shipment Details
Easy to deal with, very helpful, Good Communication!
Thanks for your kind comments - that's great to hear. <br/>We look forward to helping you out again very soon. <br/><br/>Kind Regards,<br/><br/>Michelle.
Flaviano Tresoldi
21 March 2013
DHL Express Worldwide
FT
This is my first time so surely lot of thing haven't been tested and there would be other I don't even know about.
But my experience was really good, all was managed fast and correctly.
I also had a small problem with the delivery "to" forward2me (so nothing to do with them) and they took care of this too,
not much they could do about but a frequent and clear update of the status and they helped keeping my mind relaxed.
I'd surely suggest to use their service if someone will ask about.
Back next time.
But my experience was really good, all was managed fast and correctly.
I also had a small problem with the delivery "to" forward2me (so nothing to do with them) and they took care of this too,
not much they could do about but a frequent and clear update of the status and they helped keeping my mind relaxed.
I'd surely suggest to use their service if someone will ask about.
Back next time.
Many thanks for taking the time to provide us with your feedback - it's really important to us. <br/><br/>It's great to hear that you were happy with services and that we kept you updated.<br/><br/>We look forward to looking after your parcels again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
OLGERT SPAHO
20 March 2013
DHL Express Worldwide
OS
Veramente veloce. Ottimo
We have translated your feedback ,we hope you don't mind.<br/><br/>'Really fast. excellent' <br/><br/>That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>Kind regards,<br/><br/>Michelle.
Nikos Papanikolaou
20 March 2013
DHL Express Worldwide
NP
it is a very good and usefull service..the item was forwarded instantly once arrived at their facilities and arrived to me within 24 hours.. if they could reduce a little further the cost it would be great!!
Many thanks for taking the time to provide us with your feedback, it's really appreciated.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service in the future, please get in touch. <br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
NP
your service is excellent, and I really enjoyed that I had the item within 24 hours.. I m only suggesting if you could manage, as you grow (as a company) to make these charges little more appealing :) <br/>I m completely happy with your service.. :)
Miriam Howard
20 March 2013
DHL Express Worldwide
MH
I was able to consolidate two separate deliveries. Service and communication were excellent.
Many thanks for your feedback - it's really important to us.<br/><br/>It's good to hear that you made use of our consolidation service to help you with shipping costs.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Rudolf Pleij
19 March 2013
DHL Economy Select
RP
All went very smooth and quick. Cannot ask for a better service.
Many thanks for taking the time to leave us with your feedback, and for your kind comments. <br/><br/>We're really pleased to hear that you were happy with the service that we provided and we look forward to shipping to you again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Stellios Koutrotsios
19 March 2013
DHL Express Worldwide
SK
Very fast shipping, a little bit salty price but overall very good service...
Many thanks for your feedback, we appreciate your comments. <br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different service for future shipments please get in touch. <br/><br/>We look forward to shipping to you again, sometime soon. <br/><br/>Kind Regards,<br/><br/>Michelle.
Paulo Oliveira
19 March 2013
DHL Express Worldwide
PO
Very fast shipping, but also very expensive.
Thank you for taking the time to respond to us, we appreciate your comments. <br/><br/>We're sorry that you feel we are very expensive. We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service for future shipments please get in touch. <br/><br/>We look forward to shipping to you again in the future. <br/><br/>Kind regards,<br/><br/>Michelle.
Manolis Kritsotakis
19 March 2013
DHL Express Worldwide
MK
I received my mobile phone in perfect condition in just one day (Greece)
That's really good to hear - thank you for your feedback, it's really appreciated.<br/><br/>We hope to be able to help you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Marko Borosak
19 March 2013
DHL Express Worldwide
MB
Will definetly use them again, all uk stores at your reach
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>We look forward to shipping parcels to you again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Alexios Kokkonas
19 March 2013
DHL Express Worldwide
AK
Perfect services, nothing to complain, very fast and reliable. Thanks
That's really good to hear that we did a great job for you - we hope to be able to help you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Yannis Stephanou
18 March 2013
DHL Express Worldwide
YS
Fantastic service!!!
Highly recommended!!!
Highly recommended!!!
Thanks for your kind comments - that's great to hear. <br/><br/>We look forward to helping you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Alex Da Silva
18 March 2013
DHL Express Worldwide
ADS
Excellent Service, fast and cordial customer service!! Cheers guys!!
Many thanks for your great feedback - it's really appreciated.<br/><br/>We look forward to shipping parcels to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
ADS
Sorry Forgot to say VERY FAST SHIPPING!!!
olga lazaridou
18 March 2013
DHL Express Worldwide
OL
Excellent service,fast delivery .Highly recommended!!!!
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind Regards,<br/><br/>Michelle.
Manuel Ribeiro
18 March 2013
DHL Express Worldwide
MR
Ultra fast shipping! Item arrived 3 days after order by personal shopper. Personal shopper a little bit expensive but worth it! 5*
Many thanks for your great feedback.<br/><br/>We're really pleased that you thought our shipping service was ultra fast and that you used our personal shopper service which enabled you to make purchases within the UK for items that you probably wouldn't have been able to buy in your country.<br/><br/>We're also pleased that whilst you thought it was a little expensive that you felt the price was worthy for the service that you received.<br/><br/>We look forward to helping you again here at forward2me.<br/>Meanwhile have a great week.<br/><br/>Kind Regards,<br/><br/>Michelle.
Alessio canali
18 March 2013
DHL Express Worldwide
AC
Ottimo servizio la perfezione assoluta Molto veloci
We hope you don't mind but we have translated your feedback - <br/><br/>'Excellent service Very fast absolute perfection'<br/><br/>Many thanks for your kind comments.<br/><br/>We look forward to shipping parcels for you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Benjamin Le Roux
18 March 2013
DHL Express Worldwide
BLR
Lightning-fast shipping and Swiss precision. Fantastic service, highly recommended!
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>We look forward to being of service to you again, sometime soon.<br/><br/>Kind Regards,<br/><br/>Michelle.
Pauli Peura
18 March 2013
DHL Express Worldwide
PP
Very fast forwarding delivery via DHL to Finland. The price was as estimated already on forward2me homepages, so there were no surprises with the cost of the service. This was the only way to get a box of sold-out CDs with a reasonable price, so I'm very satisfied.
Many thanks for taking the time to leave us with your feedback, and for your kind comments. <br/><br/>We're really pleased to hear that you were happy with the service that we provided and we look forward to shipping to you again in the future. <br/><br/>Kind Regards,<br/><br/>Michelle.
Elham Al-Sulaimi
18 March 2013
DHL Express Worldwide
EA
Very fast and efficient
That's really good to hear that we did a great job for you - we hope to be able to help you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
BOB BURTON
18 March 2013
DHL Express Worldwide
BB
Well communicated,efficiently delivered . Thank you
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>Kind regards,<br/><br/>Michelle.
Paul Raeburn
18 March 2013
DHL Express Worldwide
PR
Fantastic, personal and responsive. Would definitely use again.
Many thanks for your feedback - it's really important to us.<br/><br/>We look forward to receiving and shipping parcels to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Mr Luis Freitas
17 March 2013
DHL Economy Select
MLF
An example of professionalism and how a service should be executed. Great comunication, fantastic service. If you need a forwarding service from UK, here it is.
Many thanks for taking the time to provide us with your feedback - it's really appreciated. <br/><br/>It's great to hear such wonderful comments.<br/><br/>We look forward to providing your with our fantastic service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Francesco Lubrano di Figolo
15 March 2013
DHL Express Worldwide
FLD
very good, fast and safe
Thanks for your kind comments - that's great to hear. <br/><br/>We look forward to helping you out again very soon. <br/><br/>Hope you have a great weekend.<br/><br/>Kind regards,<br/><br/>Michelle.
Andrew Kostanski
15 March 2013
DHL Express Worldwide
AK
When my parcel arrived for redirection at Forward2me, I was informed immediately by email. When my payment was sent on a Friday to England, my parcel was despatched the same day, and I received it 10.30 am Monday morning, delivered to my door in Australia. Then a follow up email to see if everything was ok .I was most impressed.
Many thanks for taking the time to leave us with your feedback, and for your kind comments. <br/><br/>It's really good to hear that we did a great job for you and we're really pleased you were happy with the service that we provided.<br/><br/>We look forward to receiving and shipping parcels for you again very soon. <br/><br/>Have a great weekend.<br/><br/>Kind regards,<br/><br/>Michelle.
george shaw
15 March 2013
DHL Express Worldwide
GS
A highly efficient and fast service. .i would reccomend Forward2me without hesitation.
Many thanks for taking the time to leave us with your feedback, and for your kind comments. <br/><br/>We're really pleased to hear that you were happy with the service that we provided and we look forward to shipping to you again in the future. <br/><br/>Hope you have a great weekend.<br/><br/>Kind Regards,<br/><br/>Michelle.
Linus Lundin
14 March 2013
DHL Express Worldwide
LL
Flawless as far as it goes for forwarding. However I´d like some
options to DHL, wich is too expensive in my opinion. Why not
Parcelforce?
options to DHL, wich is too expensive in my opinion. Why not
Parcelforce?
Many thanks for taking the time to provide us with your feedback - it's really important to us.<br/><br/>We can provide other delivery options if you feel our DHL Express service is too expensive for you. Our web developers are currently working on functionality for the website to give you the options when you receive your parcels. In the meantime please get in touch with customer services and we can provide other alternatives for future shipments.<br/><br/>We look forward to being of service to you again, sometime soon.<br/><br/>Have a great weekend.<br/><br/>Kind regards,<br/><br/>Michelle.
Andreas Neocleous
14 March 2013
DHL Express Worldwide
AN
great!!very fast!! very aqurate!
That's great to hear - thank you.<br/><br/>We look forward to helping you again, very soon.<br/><br/>Have a great weekend.<br/><br/>Kind regards,<br/><br/>Michelle.
Martin Fagerheim
14 March 2013
DHL Economy Select
MF
Well packed( no bigger scratches), quickly handed over to DHL, acceptable transit time (3-4 business days).
Used them many times before, and will do so again, since they are reliable, uses a good shipping service, and helpful via e-mail in truly short time if you need to contact them:)
Used them many times before, and will do so again, since they are reliable, uses a good shipping service, and helpful via e-mail in truly short time if you need to contact them:)
That's really good to hear that we did a great job for you.<br/><br/>We look forward to receiving and shipping future packages for you.<br/><br/>Hope you have a great weekend.<br/><br/>Kind regards,<br/><br/>Michelle.
Ottimo servizio e spedizione verso l'Italia molto veloce. Raccomandato!