customer reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Francesco Catania LL.B (Melit)
21 January 2014
DHL Express Worldwide
FCL
You're amazing. Thank you so much. I'm going to tell everyone how awesome you are
Many thanks for your very kind comments.<br/><br/>It's great that you will pass on your compliments to everyone! We work hard to provide our customers with an excellent, fast, personal and reliable service and it's great when this is appreciated.<br/><br/>We hope to be able to help you with more parcels in the future.<br/><br/>Kind regards, <br/>Hilary
LAU TZE MING
21 January 2014
DHL Express Worldwide
LTM
The delivery is fast. I would like to have more information on what is received for me, say a parcel from uk amazon, and notification of which parcel is sent for a customer who may receive many parcels over a period of time.
Christopher Naas
20 January 2014
DHL Express Worldwide
CN
Expensive shipping, everything else perfect.
Many thanks for leaving your comments.<br/><br/>We're delighted you found the service "perfect". <br/><br/>However, we are sorry you felt the shipping was expensive. The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. <br/><br/>We can provide other cheaper methods of delivery but these have absolutely no guarantees. <br/><br/>We hope we can help you with any future shipments.<br/><br/>Kind regards, <br/>Hilary
Vincent Loh
20 January 2014
DHL Express Worldwide
VL
Great Service. I received my parcel promptly
VL
Great service
Thanks for leaving your feedback.<br/><br/>We are very pleased that you were happy with the service offered and that your parcel arrived promptly.<br/><br/>We look forward to receiving more parcels for you in the future.<br/><br/>Kind regards, <br/>Hilary
ANDI ZABA
20 January 2014
DHL Express Worldwide
AZ
I have been having difficulties in searching for a trusted forwarding company as I have been scammed many times before. After practising due diligence, forward2me has proven that they are trustworthy and efficient in their operations. Everything has been laid transparent without any hidden charges from registration until delivery of goods. The services rendered are of exceptional and unparalleled quality. Many may say that forward2me courier shipment is expensive but they are actually offering the best courier service at a discount. Worldwide Express Shipment would normally cost £59.99 but Forward2me offered the same service at just £26.99. The registration costs just £2.00 while other companies charge at least £5 for every shipment handled plus many other hidden fees. Forward2me also never pass on the Transaction Cost (Credit Card Charge) to the customer. All in all, Forward2me offered great first class service at a truly reasonable price. I would definitely recommend and would use their services again in the future. Thank you. Forward2me for the great service you have provided me with. -Andi Rizal Malaysia
Noora Tanttu
20 January 2014
DHL Express Worldwide
NT
Very fast service, helpful and professional customer service. Excellent service alltogether. A bit pricey, but when everything works this well its not that bad :)
Many thanks for your comments.<br/><br/>It's great that you thought the service was fast. We're especially delighted that you thought we were helpful and offered you a professional customer service.<br/><br/>We hope to be able to help you again in the future.<br/><br/>Kind regards, <br/>Hilary
Unverified Customer
20 January 2014
Unknown Shipment Details
Fast forwarding service.
Many thanks for your feedback.<br/><br/>We're pleased you thought the service was fast and hope to be able to help you again in the future.<br/><br/>Kind regards, <br/>Hilary
Fernando Miguel Pinto
20 January 2014
DHL Express Worldwide
FMP
Was a tad expensive, but a very high quality and fast service. Highly recommended for "higher value" equipments (over 200 €).
Many thanks for leaving your comments.<br/><br/>It's great that you were happy with both the quality and speed of the service we offer. However, we are sorry you felt the price was a tad expensive. The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. <br/><br/>We can provide other cheaper methods of delivery but these have absolutely no guarantees. <br/><br/>It's good o see that you would still highly recommend our services and hope that you will ship many more parcels with us in the future.<br/><br/>Kind regards, <br/>Hilary
Anonymous Customer
17 January 2014
DHL Express Worldwide
AC
Excellent Service
Many thanks for providing us with your feedback.<br/><br/>We're really pleased that you have found our service excellent and look forward to shipping many more parcels for you in the future.<br/><br/>Kind Regards,<br/>Tracy.
Lauren Sergi
17 January 2014
DHL Express Worldwide
LS
excellent service, very pleased with the process, arrived within a reasonable amount of time and was easily tracked
Many thanks for letting us know that you were happy with our service.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Simon Lapouille
17 January 2014
DHL Express Worldwide
SL
Good service. Item delivered really fast. But too expensive !!
Many thanks for providing us with your feedback, this is very important to us.<br/><br/>The service we provide is a premium, tracked, door to door service with DHL. We're really pleased that you were happy with our service and delivery timescales. <br/><br/>We are able to offer shipping through other couriers which offer a slower service - if you prefer us to look into this for you in the future please let us know.<br/><br/>Kind Regards,<br/>Tracy.
Riina Michelsson
17 January 2014
DHL Economy Select
RM
Smooth :)
Many thanks for letting us know that our service worked well for you.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Syamsyul Syahar Sundi @ Suandi
16 January 2014
DHL Express Worldwide
SSS
Superb service ......
Many thanks for letting us know that you found our service superb.<br/><br/>We look forward to shipping another parcel for you soon.<br/><br/>Kind Regards,<br/>Tracy.
Denis Cefai
16 January 2014
DHL Express Worldwide
DC
Excellent and Good.
Many thanks for providing us with your feedback.<br/><br/>It's great to hear that you found our service excellent and look forward to receiving your next parcel.<br/><br/>Kind Regards,<br/>Tracy.
Aziz Tukubayev
16 January 2014
DHL Express Worldwide
AT
Good service! Although the pricing was a bit expensive.
Many thanks for providing us with your comments.<br/><br/>We're really happy to hear that you were pleased with our service although you found this cost a little more than expected.<br/><br/>We pride ourselves on providing a premium, tracked,door to door service for our customers - we are able to offer a cheaper service with no tracking or delivery guarantees for smaller, lower value parcels. <br/><br/>If you were to prefer this service in the future please let us know.<br/><br/>Kind Regards,<br/>Tracy.
Gregory Cowper
16 January 2014
DHL Express Worldwide
GC
Bit pricey but worth it.
Many thanks for your feedback, it's really appreciated. <br/><br/>We're really pleased that you have found our service worthwhile. The costs you pay are not only for shipping but we check your parcels on arrival ensuring they are sufficiently packed for international shipping, prepare the export paperwork and track the shipment until it's delivered to your door. <br/>If for any reason, there are any issues or delays we take care of all these for you. <br/><br/>Hope this all helps and we look forward to looking after more parcels for you very soon.<br/><br/>Kind Regards,<br/>Tracy.
Anthony Outerbridge
14 January 2014
DHL Express Worldwide
AO
so far I can say the service has been good . I was please to know they consolidate orders in which they did for me and it saved me time and money.
Many thanks for providing us with your feedback, this is very useful to us.<br/><br/>We're pleased that you have found that our consolidation service was useful to you and it saved you time and money.<br/><br/>We look forward to receiving many more parcels for you in the future.<br/><br/>Kind Regards,<br/>Tracy.
Caroline Muscat
14 January 2014
forward2me basic
CM
Excellent, first time user i ll used again for sure.
Many thanks for providing us with your feedback.<br/><br/>We're really pleased that you had a great first experience with us and look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Fiorella-marie Sadowski
14 January 2014
forward2me basic
FS
Excellent service, quick delivery and no damages. Perfect!
Many thanks for providing us with your comments.<br/><br/>We're really pleased that your parcel was delivered in good order and on time.<br/><br/>Look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Stelios Christopoulos
14 January 2014
DHL Express Worldwide
SC
Product was delivered on time and in excellent condition.
Many thanks for the comments you have provided us.<br/><br/>We pride our selves on taking great care with our customer's parcels and are pleased you received it on time and in excellent condition.<br/><br/>Kind Regards,<br/>Tracy.
B Au
14 January 2014
DHL Express Worldwide
BA
package delivered in good time!
Many thanks for taking the time to provide us with your feedback.<br/><br/>We're so pleased that you received your parcel in good time.<br/><br/>We'll look forward to shipping your next parcel.<br/><br/>Kind Regards,<br/>Tracy.
Patricia Busuttil
13 January 2014
DHL Express Worldwide
PB
Very efficient and reliable. Thanks
Many thanks for providing us with your comments.<br/><br/>We're really pleased that you found our service to be reliable and efficient.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Mohamed Mabrook Ali
13 January 2014
DHL Express Worldwide
MMA
Quoted a lower shipping at first but still honored it at their cost. Some may say that they are expensive but compared to how they treat their customer, repack the items, keep in touch with whatever updates they can provide. I'll recommend forward2me to anyone In a whim. Hands down best service I got from a company thus far
Many thanks for taking the time to feedback to us, much appreciated.<br/><br/>We like to look after our customers and of course their packages. We take great care and try to do the best we can in all situations. <br/><br/>We really appreciate your kind words and will be passing them on to our customer care team who we're sure will be really pleased.<br/><br/>Thank you once again - have a great week.<br/><br/>Kind Regards,<br/>Hilary.
Marco Sbardella
10 January 2014
DHL Express Worldwide
MS
rere
Thanks for taking the time to respond to the recent feefo independent review request.<br/><br/>We are sorry to see that you felt you needed to leave it as a negative. As you have not left any comments we are unable to help or assist with any problems that you may have experienced.<br/><br/>I have sent you an e-mail to try and determine the reasons so it would be really good if you would get in touch and then we can try and assist and rectify anything that may have not gone quite right.<br/><br/>Many thanks,<br/><br/>Kind Regards,<br/>Janet Grundy<br/>Operations Director.
MS
Great!
Ronald Calder
10 January 2014
DHL Express Worldwide
RC
Great service as always. Good communication and fast delivery all the way from the UK to Australia.
Many thanks for your great feedback, it's much appreciated. We look forward to looking after your parcels again, very soon.<br/><br/>Have a great week.<br/><br/>Kind Regards,<br/>Hilary.
LERARIO GEORGE CIPRIAN
10 January 2014
DHL Economy Select
LGC
ok
Many thanks for taking the time to respond to our review request - much appreciated.<br/><br/>We're pleased that you used our services and look forward to taking care of your parcels again very soon.<br/><br/>Kind Regards,<br/>Hilary.
ANIELLO SANTONICOLA
09 January 2014
DHL Express Worldwide
AS
Excellent service and superb support. They helped me a lot with my shipment. GRAZIE MILLE!
Many thanks for taking the time to feedback to us, it's really important that our other potential and current customers can see these independent reviews about our services.<br/><br/>It's great to hear that you received excellent service and superb support from our customer care team, they'll be really pleased to read our review.<br/><br/>Thanks again and have a great week.<br/><br/>Kind Regards,<br/>Hilary.
Peter Kwong
08 January 2014
DHL Express Worldwide
PK
Notified me as soon as shipment arrived at their premises and had it forwarded the next day. However (though maybe not forward2me's fault) my country's Customs held it for 13 days and DHL took another 8 days before it arrived at my door. Christmas and New Year holidays sure delayed things.
Many thanks for taking the time to leave feedback for us, much appreciated.<br/><br/>We're really sorry that your shipment was held up for so long in customs and the public holidays got in the way too.<br/>Unfortunately like you say we've no control over the customs department and they quite often do random checks.<br/>We're sure that if or when you use us again you should have a seamless, trouble free service.<br/><br/>Hope this all helps and we look forward to helping you out again very soon.<br/><br/>Kind Regards,<br/>Hilary.
Michael Hanning
07 January 2014
DHL Economy Select
MH
Very good and reliable service.
Many thanks for your taking the time to leave your feedback - it's much appreciated.<br/><br/>We're really pleased that you've enjoyed a very good service and we look forward to taking care of more parcels for you very soon.<br/><br/>Kind Regards,<br/>Hilary.
Mark Debono
07 January 2014
forward2me basic
MD
Great and very fast shipping.
Many thanks for leaving fantastic comments - much appreciated.<br/><br/>We look forward to helping you out again very soon.<br/><br/>Kind Regards,<br/>Hilary.
Davide Ferri
07 January 2014
DHL Express Worldwide
DF
Ottimo servizio! Molto professionale e rapido.
Many thanks for leaving your feedback, it's much appreciated.<br/><br/>We hope you don't mind but we've translated your comments for all to see.<br/>'Great service! Very professional and quick'<br/><br/>Thank you for your kind words and we look forward to helping you out again very soon.<br/><br/>Kind Regards,<br/>Hilary.
LEUNG Yuk Wai
07 January 2014
DHL Express Worldwide
LYW
Good Service!
Many thanks for taking the time to leave your feedback, it's really appreciated.<br/><br/>Glad to hear you received great service and we look forward to helping you out again very soon.<br/><br/>Kind Regards,<br/>Tracy.
Robert Zachajewicz
06 January 2014
DHL Economy Select
RZ
Excellent service, easy to deal with. Would use again!
Many thanks for using our service and taking the time to feedback to us on your experience.<br/><br/>We're really pleased that you thought our service was excellent and we look forward to looking after your parcels again very soon.<br/><br/>Kind Regards,<br/>Tracy.
Unverified Customer
06 January 2014
Unknown Shipment Details
Your service is, at least, twice as expensive as any other shipping/forwarding/mail service I ever heard of. Your service takes way too long. It's been 6 weeks, and I still have not received ANY packages from you.
Many thanks for leaving your feedback, it's really important to us. <br/><br/>Your parcel was received by us on Saturday 21 December. Our records show us that we sent you an invoice within an hour of receiving your parcel. We shipped your parcel on Monday 23 December but because you have a restricted postal address we were only able to ship your parcel through the Royal Mail Airsure service which states delivery should be within 6-7 business days excluding day of postage, weekend and public holidays. Taking into consideration the weekends and public holidays that we have experienced since the day of posting to you, you should have received this on 6 January 2014 which I note is the day that you have left this feedback.<br/>If you haven't received your parcel please let us know and we will take this up with the Royal Mail service on your behalf.<br/><br/>We hope this all helps.<br/><br/>Kind Regards,<br/>Janet Grundy<br/>Operations Director.
Majid Khan
06 January 2014
DHL Express Worldwide
MK
Excellent service, will use again
Thank you for taking the time to feedback to and for your very kind words.<br/><br/>We hope you will use us again very soon.<br/><br/>Have a great week.<br/><br/>Kind Regards,<br/>Tracy.
Zackaria Mwaniki
06 January 2014
DHL Express Worldwide
ZM
You get what you sign up for with blistering promptness.
Many thank for taking the time to leave your feedback, we appreciate you taking the time out to do it for us.<br/><br/>We're really pleased that you enjoyed our service and we hope you will use us again very soon.<br/><br/>In the meantime have a great week.<br/><br/>Kind Regards,<br/>Tracy.
Ioannis Theodosiadis
06 January 2014
DHL Express Worldwide
IT
Excellent service!Fast shipping to Greece!Highly recommended.
Many thanks for leaving your feedback, we really appreciate it.<br/><br/>We're also pleased to hear that you enjoyed our services and we look forward to helping you out again very soon.<br/><br/>In the meantime have a great week.<br/><br/>Kind Regards,<br/>Tracy.
Robert williams
06 January 2014
DHL Express Worldwide
RW
Very fast from the Uk to Australia then slowed right down and I received the item
later that the predicted date.
later that the predicted date.
Many thanks for taking the time to leave your feedback, it's much appreciated.<br/><br/>We're sorry to hear that the delivery in Australia didn't work as fast as it should have done, we'll take this up with our courier.<br/><br/>Have a great week.<br/><br/>Kind Regards,<br/>Tracy.
Simen Viig Ostensen
06 January 2014
DHL Express Worldwide
SVO
Very fast and very smooth and friendly service!
Thanks for taking the time out to leave feedback for us - we really appreciate it.<br/>Great to hear that you liked our service and we hope to process your packages again very soon.<br/><br/>Kind Regards,<br/>Tracy.
SAQAR Al-NOAIMI
06 January 2014
DHL Express Worldwide
SA
Thanks for forward2me fast reply support and fast ship
Many thanks for your kind words and for taking the time to to us.<br/><br/>Have a great week.<br/><br/>Kind Regards,<br/>Tracy.
Erin Gawera
06 January 2014
DHL Express Worldwide
EG
Excellent communication. Excellent service. Fast shipping. Friendly and easy to work with as well.
Many thanks for taking the time to feedback to us, it's really appreciated.<br/><br/>We're really pleased that you have enjoyed using our services, we loo forward to taking care of your parcels again very soon.<br/><br/>Kind Regards,<br/>Tracy.
John G. Torp
04 January 2014
DHL Express Worldwide
JGT
Great, fast shipping
Many thanks for your great feedback, it's really important to us.<br/><br/>Have a great week and we look forward to looking after more of your parcels very soon.<br/><br/>Kind Regards,<br/>Tracy.
Octavian Bratu
03 January 2014
DHL Economy Select
OB
I'm really impressed by how service-oriented you are!
Many thanks for taking the time to leave your feedback, we really appreciate it.<br/><br/>Thank you for your kind words and we hope you will use us again very soon.<br/><br/>Kind Regards,<br/>Tracy.
Dominique Locher
03 January 2014
DHL Economy Select
DL
Simply AAA Service!
Thanks for your great feedback and taking the time out to leave it for us, much appreciated.<br/><br/>Have a great week.<br/><br/>Kind Regards,<br/>Tracy.
Fernando Afonso
03 January 2014
DHL Economy Select
FA
A "pay&go" service, It was SO easy to use that I'm looking more stuff to bring to Portugal. The product I brought is very fragile, and forward2me take that in attention with a lot of protective material inside the box.
Thank you very much!
Thank you very much!
Many thanks for leaving your feedback, it's really appreciated.<br/><br/>We deal with lots of things and treat the parcels that come through our doors as our own i.e we pack them how we would like to receive them.<br/><br/>We look forward to helping you out again very soon. In the meantime have a great week.<br/><br/>Kind Regards,<br/>Tracy.
Manuel Neves
03 January 2014
DHL Economy Select
MN
Good work
Thanks for leaving your feedback, much appreciated.<br/><br/>Happy to help and look after your parcels for you. Hope we can help again very soon.<br/><br/>Kind Regards,<br/>Janet Grundy<br/>Director
Unverified Customer
03 January 2014
Unknown Shipment Details
Always available with a quick response even for the occasional unusual!
Many thanks for leaving your feedback, we really appreciate it.<br/><br/>This is exactly what we pride ourselves out, dealing with the normal straight forward shipments but really going out of our way to help with those that are not so straight forward.<br/><br/>We're really pleased that we were able to help and assist and we look forward to doing the same again very soon.<br/><br/>Kind Regards,<br/>Janet Grundy<br/>Director
Kostas Kapageridis
03 January 2014
DHL Express Worldwide
KK
Excellent service. Super fast and secure.
Many thanks for leaving your feedback and for the very kind comments.<br/>We really appreciate it.<br/><br/>Kind Regards,<br/>Janet Grundy<br/>Director
Andrea Byrne
03 January 2014
DHL Express Worldwide
AB
Great job!
Many thanks for taking the time to leave your feedback.<br/><br/>We hope you enjoy your parcel and we look forward to helping you out again very soon.<br/><br/>Have a great week.<br/><br/>Kind Regards,<br/>Janet Grundy<br/>Director
Luis Ruiz Negrillo
02 January 2014
DHL Economy Select
LRN
Very good service
Thank you for taking the time to leave your feedback, we really appreciate it.<br/><br/>It's great to hear that you liked our standard of service and we hope you will come back and use us to forward your parcels very soon.<br/><br/>Have a great week.<br/><br/>Kind Regards,<br/>Janet Grundy<br/>Director