Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Patrick S
15 December 2022
DHL Express Worldwide
PS
I've been using F2M for almost a year and the service has been consistently excellent.
Xavier G
15 December 2022
DHL Economy Select
XG
Was a bit reluctant of trying it, but does what they promise for fair rates! (less then duty costs!). Package arrived 2 days later than original shipping method, which is thus amazingly fast! Would recommend
Deborah W
14 December 2022
DHL Express Worldwide
DW
Forward2Me was an excellent choice for purchasing items I cannot find in my country. The combine and repackage feature was helpful and cost effective. I was very impressed with the excellent communication along the way. I always knew what was happening with my packages from start to finish/delivery. I will always use Forward2Me when shopping from outside the US.
Esmeralda F
13 December 2022
DHL Express Worldwide
EF
I feel like I'm getting delivered straight from the vendor. They received and are prompt to inform you on your parcel. I order shoes that arrive in bags, but Forward2Me consolidates it into a box for safer shipping. If you are quick to select what carrier you'd like, the are quick to get it shipped.
Krystof Z
13 December 2022
UPS Express Saver
KZ
The system is kinda straightforward and works pretty well. Still, there are a few minor things that are worth mentioning - for someone outside the UK, the address generated by this service is hard to insert into the fields provided by most websites - this is fully my problem, not the Forward2Me (however some guide how to put it into the standard address fields might help). Also, the item needed repacking as if it was multiple items but it actually was originally in one package (at least according to the photo they provided me on reception at the resend facility). Lastly, it's kinda funny that the more expensive shipping is actually cheaper as there are online coupons for large discounts :). Overall pretty pleasant experience with the possibility to store the package for up to 30 days free (I had no time to deal with it in the first week or so). I would use again if needed something specific from the UK but would greatly appreciate an option to optimize the taxes process as they are still outside the EU and the shipment is then stalled in the process waiting for additional documents from my side...
Barbara W
13 December 2022
UPS Express Saver
BW
Would recommend your company to anyone. Excellent communication from all customer service representatives and excellent deliveryservice.
Unverified Customer
12 December 2022
Unknown Shipment Details
Swift and easy to use as always. Highly recommend them for all your parcel forwarding from their service locations
Christina B
12 December 2022
UPS Express Saver
CB
I was very impressed. Item arrived as described in a really quick time frame. Lots of communication as well regarding items movement etc.
Ahmad A
12 December 2022
FedEx Connect
AA
I tried many forward companies, untill i found them, they are excellent in treatment,handling your package and give you a good choices to ship your shipment but i have a long issue with them when my package is coffee beans! They Always consider it as food stuff, so i must email them to remove the tag to be able to send it me every time! Thats why i gave them 4 stars otherwise they deserve 5.
Yuhua C
12 December 2022
DHL Express Worldwide
YC
The storage reported the received package soon and made sure the item is safe to ship internationally or not.
Bernard m
12 December 2022
DPD Classic
BM
VERY PERFECT! PROS!
Łukasz J
12 December 2022
UPS Express Saver
�J
When estimating pricing,I saw two cheaper options with Forward2Me Lite. When I actually wanted my package sent, the two options weren't available and I could not find any explanation. So I had to pay more than the estimate showed me (but not much thanks to SendIt Mondays). Apart from that everything's fine.
Unverified Customer
12 December 2022
Unknown Shipment Details
Aimee always goes out of her way to assist! She is an absolute Superstar! :): )
Fotis K
11 December 2022
DHL Express Worldwide
FK
Everything executed as should and timely! Highly recommended!
Jennifer C
10 December 2022
DHL Express Worldwide
JC
I ordered clothing items that arrived to F2M damaged. They assisted with the return with no charge. When I reordered the items they arrived very fast in perfect condition. Thank you!
Saimir M
09 December 2022
DHL Express Worldwide
SM
Been using this service for more then 2 years now and they're always on point
Tobias H
08 December 2022
DHL Express Worldwide
TH
Shipment within one week from jp to ger
But costs more than the ordered product (155€)
That reduces one Star in my Review
But costs more than the ordered product (155€)
That reduces one Star in my Review
Hi Tobias.
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 4* rating.
We are more than happy to look into a like for like price match for you. I was wondering if you would be happy to contact us directly at info@forward2me.com to provide us with the details and shipping prices sourced from other forwarding agencies, including their additional consolidation fee, as a price comparison for your package (s) that have been sent through our service.
If we do see a significant difference in the courier service and shipping price that you paid through our company in comparison to the shipping price offered by other forwarding companies we would be happy to refund you the difference or look to arrange a price match for your next shipment based on the same chargeable weight.
I hope the information I have provided to you is helpful, we hope these issues do not deter you from using our services again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 4* rating.
We are more than happy to look into a like for like price match for you. I was wondering if you would be happy to contact us directly at info@forward2me.com to provide us with the details and shipping prices sourced from other forwarding agencies, including their additional consolidation fee, as a price comparison for your package (s) that have been sent through our service.
If we do see a significant difference in the courier service and shipping price that you paid through our company in comparison to the shipping price offered by other forwarding companies we would be happy to refund you the difference or look to arrange a price match for your next shipment based on the same chargeable weight.
I hope the information I have provided to you is helpful, we hope these issues do not deter you from using our services again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
Unverified Customer
06 December 2022
Unknown Shipment Details
My package arrived at the UK warehouse yesterday and with the swift help of Kat, I have been able to get my package shipped out today without delay. She was clearly knowledgeable about the process and very helpful with dealing with my questions. Thank you!
Lisanne H
06 December 2022
FedEx Connect
LH
I've been trying to ship a small garden statue that I have only been able to locate in the UK for months. Unfortunately, I was told by every shop that they are unable to ship to the US. Forward2Me provided the only opportunity to get my statue shipped to me. I provided the address given to me by Forward2Me to the garden shop and had my statue shipped directly there, and the very next day Forward2Me shipped my statue directly to me in the US. They repackaged it so it would make the trip and it arrived safely, before the expected date. So thankful to the staff for the awesome service they provide!
Michael C
06 December 2022
FedEx Connect
MC
Straight forward and easy to use and they ship your item immediately. Will definitely use them again. Thanks so much!
Unverified Customer
06 December 2022
Unknown Shipment Details
I had a customs clearance issue needed a updated doc, forward2me Aimee contacted me immediately when they received the request from FedEx, and she helped me sent out the doc to FedEx even in the WEEKEND. I appreciated so much she works hard for my shipment. Their responses always make me feel comfortable. Thank you Aimee. They are Best!
Mickaël J
06 December 2022
DHL Express Worldwide
MJ
I wanted to buy a radio only available in the UK, I've found this website on Google so I decided to take a chance! Super happy with everything!
Cassandra Q
06 December 2022
DHL Express Worldwide
CQ
Fast and great, and everything is safe…………………………..
Unverified Customer
06 December 2022
Unknown Shipment Details
Please have a Live Chat customer suppourt it would make small requested be done promptly.
James B
05 December 2022
DHL Express Worldwide
JB
I have needed assistance with orders twice and always found Forward2me to be polite and very fast to respond to calls and emails, 5 star
Diana W
05 December 2022
DHL Express Worldwide
DW
Easy to use if a company doesn't ship to your country.
Sigridur V
03 December 2022
FedEx International Economy
SV
Through the years I have always gotten the best service from F2F - information is given accurately and frequently and staff is always helpful whenever needed. The services of F2F is one of the best I have experienced.
H N
02 December 2022
DHL Express Worldwide
HN
Expensive but great service. Well worth the money. Very straightforward to use and fast delivery!
Unverified Customer
02 December 2022
Unknown Shipment Details
Even though my item arrived broken, I would still say that Forward2Me is the best forwarding agent. Before, during, and after my order, Aimee was incredibly kind and responsive to my emails and questions. I've used a few forwarding agents in the past but Forward2Me has the best customer service of them all. I'm used to having to fight for refunds but Forward2Me refunded me for the broken item with zero hassle or dispute necessary. Thank you again for being so lovely!
Hi Madison.
Thank you so much for your feedback.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Aimee from our customer experience team.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Thank you so much for your feedback.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Aimee from our customer experience team.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Mohamed A
02 December 2022
DHL Express Worldwide
MA
An absolute great service and easy to use the website to place orders from different countries in Europe.
George W
02 December 2022
DHL Express Worldwide
GW
Great repacking for a massive but delicate shipment. Great protection and labeling on the packaging allowed a safe overseas delivery.
Chelsea J
01 December 2022
FedEx Connect
CJ
Package arrived promptly and it good shape. Email communications were answered quickly and helpfully.
Sabrina L
01 December 2022
FedEx International Priority
SL
I'm very pleased with this service and how quickly I received my package.
Egon M
01 December 2022
DHL Express Worldwide
EM
All ok mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm
Kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk
Kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk
Lynn H
01 December 2022
DHL Express Worldwide
LH
Recieved very quickly but the shipping is very expensive to alternative companies. So not doable just for things you sort of want and like.
Hi Lynn.
Many thanks for your feedback.
We are sorry that you feel dissatisfied with the shipping prices offered.
I would like to reach out you directly to discuss your feedback with you in more detail
Please keep an eye out for my email.
I hope this helps you further and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
Many thanks for your feedback.
We are sorry that you feel dissatisfied with the shipping prices offered.
I would like to reach out you directly to discuss your feedback with you in more detail
Please keep an eye out for my email.
I hope this helps you further and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
Aleksandr N
01 December 2022
DHL Express Worldwide
AN
The parcel processing was very quick. There were quite many delivery options. Positive experience after all
Christian K
01 December 2022
DHL Express Worldwide
CK
Too easy
Great service
Pricing could be better though..
Great service
Pricing could be better though..
Unverified Customer
30 November 2022
Unknown Shipment Details
It was solved successfully in a couple of days with a useful advice
James H
30 November 2022
DHL Express Worldwide
JH
They do a great job at getting you your package fast
Twana S
30 November 2022
FedEx International Economy
TS
Fantastic timely service. Extremely helpful staff. Highly recommend it and will use again for sure.
Louis W
29 November 2022
FedEx Connect
LW
Great value, everything was protected with bubble wrap. Very happy with my experience
Jason D
29 November 2022
FedEx International Priority
JD
Quick and easy! For whatever reason there's a fifty character limit on this textbox.
Unverified Customer
29 November 2022
Unknown Shipment Details
I made a purchase from a UK merchant to be sent to the Forward2Me Guernsey warehouse in order to be forwarded to the US. The merchant delayed shipping a few times and eventually admitted that they were out of stock for some of the popular items I ordered. When I requested cancellation of the order, the merchant refused and insisted that they'll fulfill the partial order and I have to go through the return process to get a refund, which is ridiculous. After the partial order arrived, I reached out to the Forward2Me team to seek their support in getting the parcel returned to UK, which is pretty troublesome, since it involves going through customs, etc. The customer support representative (shout out to Chris, who is fab, two thumbs up) is very responsive and so quick in getting things sorted out and resolved. The Guernsey team so kindly helped to get everything done and handled the customs procedures properly, and even went out to postal service to send out the package. They are truly amazing in every way! Highly, highly recommended! They are reliable, effective, and genuine people! <3 <3 <3
Hi Erica.
Thank you so much for your feedback.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Chris from our customer experience team.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Thank you so much for your feedback.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Chris from our customer experience team.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
John e
29 November 2022
UPS Express Saver
JE
Great service and very help full during the whole process of the transaction
Lance A
29 November 2022
FedEx Connect
LA
Service from Forward2Me was as promised. Efficient and fast! Very good communication.
Davide O
28 November 2022
FedEx International Economy
DO
Very very good appreciated
They answer really quickly for every question you Need to know
Sorry my bad english but Is that im not from uk
They answer really quickly for every question you Need to know
Sorry my bad english but Is that im not from uk
Masayuki H
28 November 2022
FedEx International Economy
MH
Satisfied with Nice Support! The Items has been arrived Good Conditions, Thanks.
Juan M
28 November 2022
DHL Express Worldwide
JM
Worked flawlessly. Shipping from UK to Puerto Rico
Panagiotis F
28 November 2022
DHL Express Worldwide
PF
Everything came in great condition and really fast 1-2 business days. I would definitely use this again!
Yael z
28 November 2022
DHL Express Worldwide
YZ
Although a tad weird that you cannot make a shipment for a CD in a smaller, cheaper package.
Other than that, everything arrived in top condition, and I am very pleased.
Other than that, everything arrived in top condition, and I am very pleased.
Hi Yael.
Many thanks for your feedback.
We are pleased to know that you have been satisfied with our services overall.
I can see that one of your packages was containing alcohol and required a repack prior to shipping. The concept of the combine and repack service would usually refer to removing or reducing as much unnecessary excess space or voids in order to consolidate as many times together as one piece to reduce as much volumetric weight as possible but this would be dependant on the type of items being repacked. Our Japan warehouse may have felt it unsafe to consolidate the CD item with the alcohol in case of potential damages incurring during transit.
The repack service for your alcohol package would have been advised to you to ensure the fragile glass bottle was securely packed, to ensure that little movement could occur inside the package and to avoid risk of the glass item becoming damaged during transit.
Although shipping the alcohol and CD in the same single package may have been more economic and potentially saved you costs on the shipping from our Japan warehouse, the repack team did not feel this was the safest option for your goods. It is not guaranteed that a combine and repack service will provide sufficient cost savings on the shipping prices with the available courier services as this would be dependant on the types of items that are being repacked inside a package.
We must make you aware that we will always assess and repack fragile items, such as ceramics and glass items, for safety over volume for onwards shipping and we could not make any guarantees that a combine and repack service will always assist with reducing the overall chargeable weight for the shipping price.
I hope the information provided to you is useful, we hope this issue will not deter you from shipping with us again in the future and you will reconsider your current rating of our services.
If you should have any further questions or concerns please do not hesitate to get back in touch and I will be more than happy to assist you further.
Kind Regards
Hayley
Many thanks for your feedback.
We are pleased to know that you have been satisfied with our services overall.
I can see that one of your packages was containing alcohol and required a repack prior to shipping. The concept of the combine and repack service would usually refer to removing or reducing as much unnecessary excess space or voids in order to consolidate as many times together as one piece to reduce as much volumetric weight as possible but this would be dependant on the type of items being repacked. Our Japan warehouse may have felt it unsafe to consolidate the CD item with the alcohol in case of potential damages incurring during transit.
The repack service for your alcohol package would have been advised to you to ensure the fragile glass bottle was securely packed, to ensure that little movement could occur inside the package and to avoid risk of the glass item becoming damaged during transit.
Although shipping the alcohol and CD in the same single package may have been more economic and potentially saved you costs on the shipping from our Japan warehouse, the repack team did not feel this was the safest option for your goods. It is not guaranteed that a combine and repack service will provide sufficient cost savings on the shipping prices with the available courier services as this would be dependant on the types of items that are being repacked inside a package.
We must make you aware that we will always assess and repack fragile items, such as ceramics and glass items, for safety over volume for onwards shipping and we could not make any guarantees that a combine and repack service will always assist with reducing the overall chargeable weight for the shipping price.
I hope the information provided to you is useful, we hope this issue will not deter you from shipping with us again in the future and you will reconsider your current rating of our services.
If you should have any further questions or concerns please do not hesitate to get back in touch and I will be more than happy to assist you further.
Kind Regards
Hayley