forward2me - Reviews | Customer Reviews

Customer Reviews

Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.

4.5 5

Based on 15820 reviews

claire buckis 31 July 2013

DHL Express Worldwide

The service was good, but VERY expensive - $50AUD to get one cotton dress shipped from London to Melbourne! It didn't need to go via DHL, I would have been happy to forward it via the normal mail and wait two weeks and pay 50% less - but there was no option to do this. Suggest you should work on some cheaper options for customers (especially the option to send via ordinary mail) - most people can't afford to pay $50 a pop for postage - they will just stop buying and you'll lose your market. Personally, I would not use the service again unless it was cheaper.
I hope you find that feedback useful.
Claire

Many thanks for your feedback - it's much appreciated. We do ship the majority of our parcels through DHL's premium, door to door, fully tracked service to provide our customers with the service they expect. We're more than happy to look into different shipping options for you, including Royal Mails Standard service. We're looking at introducing the shipping options on our website in the near future however we haven't quite got there yet. In the meantime please don't hesitate to contact customer services and we'll be more than happy to change the service. If you have any further queries please get in touch. Kind Regards, James.

Pentti Korhonen 31 July 2013

DHL Express Worldwide

Todo bien! Everything worked well as expected.

Many thanks for your feedback. We're pleased to hear that everything worked out as you expected and we hope to ship to you again in then near future. Kind Regards, James.

Hans Hoobroeckx 30 July 2013

DHL Express Worldwide

Package arrived faster than I thought and tracking way worked out excellent as well.
Thanks!

Many thanks for your feedback - we really appreciate it. We're pleased to hear that everything worked out for you and we hope to ship to you in the near future. Kind Regards, James.

Frank Pas 30 July 2013

DHL Economy Select

Quick delivery as promised. Box had been opened, but was closed properly as I had asked for.

Many thanks for taking the time to leave us with your feedback. We're pleased to hear that you received your shipment in good time and as you expected. We hope to be able to ship to you again in the near future. Kind Regards, James.

pall michelsen 30 July 2013

DHL Express Worldwide

sending is to muds exspensif

Many thanks for your feedback. We're sorry that you found our service to be expensive. We ship the majority of our shipments through DHL's Express Worldwide service with full tracking available to provide our customers with the service they expect. However, we're more than happy to look into different shipping options for you, please get in touch for future shipments. Have a good day. Kind Regards, James.

Thomas Inatey 30 July 2013

DHL Express Worldwide

Unbelievably swift and extremely well done. I was very impressed with their quick postage to Australia. So good to get some goods that never make it to the Australian market.
Prices were a tad steep, it may be good to offer a general mail service through Royal Mail for example, if cheaper, in addition to the quite expensive couriered services.
WIll definitely use Forward2Me again!!!

Many thanks for your kind comments - we really appreciate it. We're delighted to hear that you were impressed with our service and we look forward to shipping to you again. If you would like us to ship anything through Royal Mail we're more than happy to look at this for you - please get in touch. Kind Regards, James.

Karen Wright 29 July 2013

DHL Express Worldwide

Absolutely perfect - wonderful service - super fast delivery!! Couldn't be happier!!!

Many thanks for taking the time to leave us with your feedback - it's really appreciated. Have a great day. Kind Regards, James.

Morel Babette 29 July 2013

DHL Express Worldwide

Very good makes it easy to purchase from UK

Many thanks for your feedback. We're really pleased to hear that you found our service easy to use - we hope we'll be able to help you out again in the near future. Kind Regards, James.

Keith Morling 28 July 2013

DHL Express Worldwide

Great service thanks

Thanks for your feedback and for your kind comments, we really appreciate it. Have a great day. Kind Regards, James.

andrew farrugia 27 July 2013

DHL Express Worldwide

good packing....excellent service

Thanks for taking the time to feedback to us - much appreciated. We're really pleased that you are happy with our service and we look forward to helping you again very soon. Kind Regards, James.

Finn Brynildsrud 27 July 2013

DHL Economy Select

Allways very fast and reliable service.

Many thanks for taking the time to leave us with your feedback - we really appreciate your comments. We're pleased to hear that you were happy with the speed of our service and we look forward to shipping to you again in the future. Kind Regards, James.

Damian Murphy 26 July 2013

DHL Express Worldwide

Easy account set-up and very fast-turn around. However, payment via PayPal was awkward and confusing - would prefer a direct credit card transaction.

Many thanks for your feedback. We're sorry to hear that you experienced difficulties when paying through PayPal. There is the option to pay with a debit/card when checking out through PayPal. If you require any assistance with this for future shipments please let us know. Have a great day. Kind Regards, James.

Steve Klein 25 July 2013

DHL Economy Select

Super customer service and quick delivery!! Thumbs up from Denmark

Many thanks for your feedback - it's really appreciated. We're pleased to hear that you were pleased with the service and delivery speed. We hope to ship to you again in the near future. Kind Regards, James.

Jesse Ringel 25 July 2013

DHL Express Worldwide

First time using Forward2Me. Package arrived from the UK to my door in the US in just 3 days. Will definitely use again.

Many thanks for taking the time to leave us with your feedback - we really appreciate your kind comments. We'll look forward to shipping to you again in the near future. Kind Regards, James.

Andrew Lancaster 25 July 2013

DHL Economy Select

i live in germany and saw this great leather jacket on the net. The problem was that only someone who lives in england could order it. So i searched on the the net for a solution. And finally i found forward2me. After registration i received my personal uk home address. I never used a service like this before and i was a bit sceptical. But in the end - it was a great experience.
Superb friendly and fast contact - the shipping was trackable all the time and arrived in record time. The price rate was absolutely fair. I highly recommend this service to everyone who seeks for a reliable package forwarding. Many Thanks

Best regards

Andrew Lancaster

Many thanks for taking the time to leave us with your feedback - your comments mean a lot to us. We're really pleased to hear that you found using forward2me a great experience and we hope that we can help you again in the near future. Have a great day. Kind Regards, James.

Randal Lane 24 July 2013

DHL Express Worldwide

Fast and efficient!

Thanks for your feedback. It's great to hear that you found our services fast and efficient - we hope we'll be able to help you again soon. Have a good day. Kind Regards, James.

Henrik Ling 24 July 2013

DHL Express Worldwide

Fast and good service. Maybe a little expensive

Many thanks for taking the time to feedback to us - it's much appreciated. We're really sorry that you feel our service may be a little expensive. We are more than happy to offer standard mail with no guarantees as an alternative shipping method to our DHL door to door, tracked premium service. We do have plans to make other shipping options available on the site but our developers are not quite there yet. If you need any further assistance please don't hesitate to get back in touch. Kind Regards, James.

Polona Krumpak 24 July 2013

DHL Express Worldwide

Very efficient, but missing other delivery options.

Many thanks for your comments - we really appreciate it. We do have plans to make other shipping options available on the site but our developers are not quite there yet. In the mean time, if you'd like us to look at other shipping options for you please get in touch. If you need any further assistance please don't hesitate to contact us. Kind Regards, James.

Sanouda Phanrajsavong 24 July 2013

DHL Express Worldwide

Shipping is fast and effective. It takes exactly 3 days to reach me. My three pairs of shoe boxes were wrapped in plastic bags with FRAGILE special care stickers on it, and were not in a carton or anything. They arrived safely and undamaged. Thank you forward2me very much for your effective and very friendly service indeed. Although I believe I've already received the cheapest shipping rates in the UK, I find that the price is still high compared to shipping from other countries like the USA, France and other European countries. If only you consider to lower your shipping rates up to 20% more, it will make my shopping with the UK online much more enjoyable and will definitely use more of your service.

Many thanks for taking the time to leave us with your feedback - we appreciate your comments. We're really pleased to hear that you found our service was effective and friendly. For any future shipment we're more than happy to look into other shipping options for you if you'd like. We look forward to receiving more parcels for you in the near future. Kind Regards, James.

Christine 24 July 2013

DHL Express Worldwide

This was the first and last time I use Forward2me, outrageously expensive.

Many thanks for providing feedback, it's important to us. We're sorry to hear that you thought are prices are too expensive and thought I might provide some context to help understand the situation. To give you an example, the cost for us to ship say a ladies purse (cost ~ £10)is the same as the cost to ship an Iphone (cost~£500). For most people shipping an Iphone is excellent value for money but in the case of the purse, some customers will decide it's not good value. Sometimes bulky but light items can give customers the same feeling of the service being expensive but when put in context perhaps isn't. Again for example the cost of shipping 10 books costing ~£200 could be the same as the cost to ship something light but bulky like cushions, cost~£20. The cushions would take up more room in the aeroplane, although a lot lighter than the books. In these given situations customers quite often choose to consolidate multiple items into one shipment in order to improve the overall value of shipping. Fundamentally the determination of value is with each customer for each shipment. As part of the shipping process we open every package to ensure it's legal to ship, generate export paperwork,pay the courier and provide support until the parcel is in your hands. Hope this all helps. Many thanks and Kind Regards, Janet Grundy Operations Director

Alex Hamilton-Smith 24 July 2013

DHL Express Worldwide

Really fantastic service. I was very pleasantly surprised with the speed of delivery.

Many thanks for your feedback and for your kind comments. We 're really pleased that you were satisfied with the speed of the delivery and our service. We look forward to shipping to you again in the future. Kind Regards, James.

Lynette Lambert 23 July 2013

DHL Express Worldwide

Very helpful to have this facility

Very good

Many thanks for taking the time to feedback to us - your views are important to us. We're really pleased that you find our service to be helpful and we look forward to helping you out again very soon. Have a great week. Kind Regards, James.

Carl Miller 23 July 2013

DHL Express Worldwide

Janet and her team are absolutely top notch! I can't recommend Forward2Me highly enough!

Many thanks for your kind comments and for taking the time to leave us with your feedback. We're really pleased to hear that you are satisfied with the service and we look forward to shipping to you again very soon. Kind Regards, James.

Gert Ziegler 23 July 2013

DHL Economy Select

Abwicklung perfekt gelaufen. Sehr schnelle Lieferung.

Many thanks for taking the time to leave us with your feedback - we've translated your comments to 'Perfect run processing. Very fast delivery.' We really appreciate your comments and we're pleased to hear that everything went smoothly with your shipment. We hope to be able to help you out again in the near future. Kind Regards, James.

Andreas Podlewski 23 July 2013

DHL Economy Select

Schnell Lieferung

Many thanks for your feedback - we've translated your comment to 'Quick Delivery' We're really pleased to hear that you were happy with the speed of the delivery of your shipment. We hope to ship to you again in the near future. Have a great day. Kind Regards, James.

Shalini Singh 23 July 2013

DHL Economy Select

I am very happy with forwerd2me. One of my friendtold me about that service. Now i am felling more free for online shopping from UK. Thank you forwerd2me.

Many thanks for taking the time to leave us with your feedback - it's much appreciated. We're really pleased that our service helps you to do your shopping in the UK market - if there's anything we can help you with please don't hesitate to get in touch. Kind Regards, James.

Gordon karl Cachia 23 July 2013

DHL Express Worldwide

GKC

Item recieved in perfect condition thx

Many thanks for your feedback. We're really pleased to hear that you received your shipment as you expected and we hope to ship to you again in the future. Have a great day. Kind Regards, James.

Mark Putnam 23 July 2013

DHL Express Worldwide

All good no problems

Many thanks for your feedback. We're really pleased that you didn't have any problems when using our service and that everything went smoothly. We'll look forward to helping you out again in the future. James.

Tamás Antal 23 July 2013

DHL Economy Select

everything was ok, this service works. Tamás, Slovakia

Thanks for your feedback - we really appreciate your comments. We'll look forward to shipping to you again in the future. Kind Regards, James.

Roubina Giragol 23 July 2013

DHL Express Worldwide

The whole experience was excellent. Great communication throughout the whole transaction. Prompt shipping. Thank you very much.

Many thanks for taking the time to leave us with your feedback - we really appreciate your commments. We're pleased to hear that you were happy with the service that we provided and we hope we'll be able to ship to you again in the future. Kind Regards, James.

Alisha Sundo 22 July 2013

DHL Express Worldwide

Great customer service and speedy delivery.

Many thanks for your feedback, it's great to hear from you. We're really pleased that you're reaping the benefits from our high standards that we aim to achieve. We look forward to taking care of your parcels again very soon. Kind Regards, Janet.

maurizio Modesti 22 July 2013

DHL Express Worldwide

comunicazione eccellente,servizio impeccabile, spedizione veloce ma un po cara nel totale dei costi

Many thanks for taking the time to feedback to us. We hope you don't mind but we have translated your message for all to see. 'excellent communication, impeccable service, fast shipping but a little expensive in the total costs' We're really pleased that you're benefiting from our very high standards, we take a great pride in everything that we do so it's lovely to hear your kind comments. We are more than happy to provide a price match if you can provide us with detail from another company providing the same level of service to ensure your package arrives at your door in top notch. Hope this helps and we look forward to helping you out again very soon. Have a great week! Kind Regards, Janet.

naz nazli alatli 22 July 2013

DHL Economy Select

NNA

Very pleased with the speed and efficiency of the service

Many thanks for taking the time to feedback to us - your views are important to us. We're really pleased that you think that the service we provide is speedy and efficient and we look forward to helping you out again very soon. Have a great week. Kind Regards, Janet.

Katherine Fenerty 21 July 2013

DHL Express Worldwide

The items themselves from ebay were on the dirtier side, one was absolutely full of black cat hair but this was not the fault of Forward2me, their service was amazing!!

Many thanks for responding, your feedback is important to us. We are sorry that you received an item from ebay that wasn't perhaps as you would have liked it to have been. As you say this is not under our remit but saying that we would be more than happy to clean any items from ebay for you before international shipping. We hope this helps and we look forward to taking care of your parcels, again, very soon. Janet.

Maureen Baird 20 July 2013

DHL Express Worldwide

Service was excellent. I would like to understand how you calculate the pricing.

Many thanks for taking the time to feedback to us - we're really pleased that you're happy with our service. The pricing is calculated using the volumetric weight of the parcel which is the amount of space that it takes up in the aeroplane. We hope this helps and hope you will continue to use our services. Kind Regards, Janet. Janet

Trichia Fenech 20 July 2013

forward2me basic

Thanks great services

Thanks for taking the time to feedback to us - much appreciated. We're really pleased that you are happy with our service and we look forward to helping you again very soon. Have a great weekend. Kind Regards, Janet

Unverified Customer 20 July 2013

Unknown Shipment Details

Excellent services , a little expencive

Many thanks for taking the time to feedback to us - we really value your thoughts and opinions. We're really pleased that you think we provide an excellent service. We wanted to provide some context with regard to thinking that we are a little expensive. Once your parcel arrives at our door we repack if needed to reduce the size/make it safe for international shipping. We process all the customs paperwork to ensure efficient transition through customs and use the DHL premium door to door, tracked service with very fast transit times. We are also here to support you until the parcel arrives at your door in top notch condition. If you can provide the name of a company that can provide the same service we are more than happy to provide a price match. We hope this all helps and we look forward to taking care of more of your packages very soon. Kind Regards, Janet.

Bradley Chernyk 19 July 2013

DHL Express Worldwide

Very fast at shipping although VERY expensive... At least when you ship a birthday card...

Many thanks for providing your feedback, it's very important to us. For items such as these we are more than happy to provide a service through standard mail. Please get in touch through the website. Kind Regards, Janet.

Despina Peglitsi 18 July 2013

DHL Express Worldwide

As soon as the package was received by forward2me, they informed me immediately and as soon as I paid for the shipping costs, they posted the parcel to me straight away. Very good work, keep it up!!!

Many thanks for taking the time to respond - we do appreciate it. We aim to turn shipments/packages around within 24 hours, so we're really pleased that your seeing the benefits of that. We look forward to helping you out again very soon. Kind Regards, Janet.

Ruza Duran 17 July 2013

DHL Express Worldwide

Delivery was quick. Although the quality of the cardigans was poor, even though the size 8 tag was correct on the garment, the arm length and diameter was extremely large. I'm very disappointed in the product X

Many thanks for taking the time to feedback to us - your views are important to us. We're really pleased that you are happy with our fast transit times but we're sorry to hear that you're not happy with your cardigan If you need any assistance with choosing retailers for future purchases or if we can help in any way to return this to the retailer we are more than happy to assist. Hope this helps. Have a great week. Kind Regards, Janet.

Khairul Anuar Abdul Rahman 17 July 2013

DHL Express Worldwide

KAA

Very fast delivery and item has been packaged accordingly to avoid damages during shipping

Many thanks for taking the time to feedback to us - it's really important to us. We're really pleased that your happy with our fast delivery times. Our packaging team take great pride in the job that they do so we're really pleased that you're seeing the benefits of that. Have a great week and we look forward to taking care of more of your parcels very soon. Kind Regards, Janet.

Shelton Moore 17 July 2013

DHL Express Worldwide

Works great. I get my order faster than local UPS.

Many thanks for taking the time to feedback to us - we really appreciate it. Thanks for the great comments and we look forward to looking after your parcels again very soon. Kind Regards, Janet.

Sean Nesbitt 17 July 2013

DHL Express Worldwide

Useful company. Helped me get a hard to find item, however I felt it was a little overpriced having ordered from the uk before.

Many thanks for your comments and taking the time to feedback to us, we really appreciate it. We're really pleased that we've been able to assist in getting a hard to find product to your door. We pride ourselves on our customer services and very fast transit times. We are also ready to provide any support until the parcel reaches your door and you are happy with the service. If you can provide details of a company that provides exactly the same level of service we are more than happy to provide a price match. Hope this all helps and we look forward to taking care of more of your parcels very soon. Have a great week. Kind Regards, Janet.

Anthea Woodcock 17 July 2013

DHL Express Worldwide

Wonderful service; very efficient and easy to use. I would happily recommend to others.

Many thanks for taking the time to feedback to us. We're really pleased that you think that we provide a wonderful service and that you are happy to recommend to others. Have a great week! Kind Regards, Tracy

Antonios Galagalas 16 July 2013

DHL Economy Select

The original shipping cost was quite expensive.
As he advises me at the past I request for other cheaper shipping methods.
In respond to my request he found me a cheaper shipping method.
Please try to find cheaper intermediate shipping company.
Thanks for the good cooperation.

Many thanks for taking the time to feedback to us - we really appreciate it. Please contact us for your next shipment and then we can offer you other shipping methods. The intention is for you to be able to choose the service when we receive your parcel but we are not quite there with the development on the website that's required.. We look forward to taking care of your next shipment and offering other shipping methods if required. Kind Regards, Janet. Janet Grundy

patrick pavlik 16 July 2013

DHL Economy Select

Fast service nice to deal with !

Many thanks for taking the time to respond - we are so pleased you are happy with the service we provide. We look forward to receiving more parcels for you in the future. Kind Regards, Tracy Tracy Thornton

Olga Schaefer 15 July 2013

DHL Economy Select

Very good and serious service. Fast. Freight and handling costs a bit to high.

Many thanks for taking the time to respond - we really appreciate your feedback. We are really pleased that you are happy with the handling and speed of the shipping of your parcel. We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service in the future, then please get in touch. We hope this helps and that you will continue to use forward2me. Kind regards, Tracy Tracy Thornton

Pedro Lemos 15 July 2013

DHL Economy Select

Fast and easy

Many thanks for taking the time to respond - we really appreciate your feedback. We are pleased that you find our shipping service fast and easy to use. We look forward to receiving more parcels for you in the future. Kind Regards, Tracy Tracy Thornton

Manuel Costa 15 July 2013

DHL Economy Select

Fast and acurate

Many thanks for taking the time to respond - we really appreciate your feedback. We're really pleased that you've enjoyed our fast and accurate shipping. We look forward to helping you again soon. Have a great weekend. Kind Regards, Janet. Janet Grundy

Trevor Roberts 15 July 2013

DHL Express Worldwide

The service is good but we would only use this service again if we were desperate as the cost of shipping is far too high.

If we had a choice we would have had the articles sent by normal air mail with recorded delivery. We realise you need to make a profit and can't just provide a free service so we are perfectly willing to pay a fee for the service but the overall charges are way, way too high.
Thank you
Trevor

Many thanks for taking the time to feedback to us - it's much appreciated. We're really sorry that you feel our prices are too high. We are more than happy to offer standard mail with no guarantees as an alternative shipping method to our DHL door to door, tracked premium service. We do have plans to make other shipping options available on the site but our developers are not quite there yet. Please feel free to contact us through the website to ask for other shipping options when you are shipping your parcels - our team are more than happy to help. Have a great weekend, Kind Regards, Janet

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