Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Stephen Doughty
18 August 2013
DHL Express Worldwide
SD
Easy and quick.
Many thanks for providing us with your feedback.<br/>We are really pleased that you have found our service easy to use and look forward to receiving more parcels for you in the near future.<br/><br/>Kind Regards,<br/><br/>Tracy.
Silver Ploompuu
17 August 2013
DHL Express Worldwide
SP
Service was fast and reliable,but there's a negative side,a bit expensive for small packages. Paid 45£ for my goods and 46£ for the postage. Overall: Happy with the service,i would recommend!
Many thanks for taking time to provide us with your feedback, this is very important to us.<br/>We're sorry that you found our service to be expensive on this occasion for a small package. We ship the majority of our shipments through DHL's Express Worldwide service with full tracking available to provide our customers with the service they expect. However, we're more than happy to look into different shipping options for you, for example Royal Mail. <br/>We will be offering more shipping options on our website in the near future but we're not quite there yet. <br/>Please get in touch for future shipments and we'll be happy to look at alternative options.<br/><br/>Kind Regards,<br/>Tracy.
Brandon Miller
16 August 2013
DHL Express Worldwide
BM
I had the pleasure of dealing with James this time around (and a little bit with Tracy, too), and I must say that forward2me has an all around fantastic team! There were some small hiccups with this order (not due to forward2me, I should add), and both James and Tracy did a wonderful job of keeping me in the loop. Not to mention that they're always friendly and communicate excellently via email -- I'm never left guessing about what is up with my packages.
I'm increasingly confident that I'm in great hands with forward2me, and I can't thank James and Tracy enough for their excellent service!
I'm increasingly confident that I'm in great hands with forward2me, and I can't thank James and Tracy enough for their excellent service!
Many thanks for taking the time to feedback to us - your comments are really important to us.<br/><br/>We're really pleased that you enjoyed our customer service, we do try really hard to look after our customers and do all we can to help.<br/><br/>We look forward to helping you out again very soon.<br/><br/>Kind Regards,<br/>Michelle.
David Keel
16 August 2013
DHL Express Worldwide
DK
excellent fast service,well packaged and their offer to hold and combine if i had other packages arriving was appreciated.
Many thanks for taking time to send us your feedback. We are so pleased you found our service useful and that you our consolidation service was helpful. We hope to receive many more parcels for you in the future.<br/>Kind Regards,<br/><br/>Tracy.
Martin Peter Richter Spliid
16 August 2013
DHL Express Worldwide
MPR
email about package - pay - they send - i recieve.
took 2 days, perfect :-)
regards
Martin Spliid
took 2 days, perfect :-)
regards
Martin Spliid
Many thanks for your feedback, your comments are important to us.<br/>We are so pleased that our service worked well for you and hope to receive more parcels for you soon.<br/>Kind Regards,<br/><br/>Tracy.
Jeremy Mears
15 August 2013
DHL Express Worldwide
JM
Great service. Had a problem with the original packaging so they repackaged it at no cost. Item arrived really fast, thank you.
Only suggestion I can make is have a note somewhere on the website that the original packaging may not be good enough to ship overseas and any additional packaging will increase the size and so increase the shipping cost. This happened to me and the original £380 shipping cost went up to 650. I would have liked to have been informed of the additional cost _before_ the extra packaging was done. They honored the original quote so It was was fine, but a quick email beforehand could have sorted the problem out. I appreciate they wanted to do the best packing job so I didn't complain if it arrived busted so full marks for that. I probably would have been fine with the original packaging because any damage enroute would have been covered by DHL.
I was shipping a under bench fridge to australia so its probably not going to come up that often anyway.
A difficult situation that was handled in a way that is a credit to forward2me. Not many companies I have dealt with are as good.
Thank you
Only suggestion I can make is have a note somewhere on the website that the original packaging may not be good enough to ship overseas and any additional packaging will increase the size and so increase the shipping cost. This happened to me and the original £380 shipping cost went up to 650. I would have liked to have been informed of the additional cost _before_ the extra packaging was done. They honored the original quote so It was was fine, but a quick email beforehand could have sorted the problem out. I appreciate they wanted to do the best packing job so I didn't complain if it arrived busted so full marks for that. I probably would have been fine with the original packaging because any damage enroute would have been covered by DHL.
I was shipping a under bench fridge to australia so its probably not going to come up that often anyway.
A difficult situation that was handled in a way that is a credit to forward2me. Not many companies I have dealt with are as good.
Thank you
Many thanks for taking the time to feedback to us - your comments are really important to us.<br/><br/>We pride ourselves in getting your shipments out to you in a safe, secure and professional manner using our door to door tracked service.<br/>Our staff also take a lot of pride in their work and spot things that could/maybe go wrong and go out of their way to rectify them to ensure the shipment arrives at your door in the condition that you would expect.<br/><br/>On this occasion the fridge was originally put on a standard size pallet but the price was worked out on the size of the pallet as required by our shippers/couriers. As soon as this was realized one of the team volunteered to make a pallet to fit the item (took the pallet home and prepared it in his own time). A lot of time was put into this to ensure this shipment arrived safely in Australia with no hassle what so ever to you the customer. <br/><br/>To sum up we appreciate your kind comments and the suggestions for the website. Whilst the original price was a little mistake on our part we thank you for taking the time to let us know that you appreciated what we did for you.<br/><br/>Kind Regards,<br/>Janet Grundy<br/>Operations Director.
Jay Clarke
15 August 2013
DHL Express Worldwide
JC
Excellent service , item was sent out straight on payment and arrive in record time
Very happy indeed
Very happy indeed
Many thanks for your kind comments. We are delighted that you found our service quick and efficient and hope to receive many more of your parcels in the near future.<br/>Kind Regards,<br/><br/>Tracy.
Finn Brynildsrud
14 August 2013
DHL Economy Select
FB
Fast, reliable and serviceminded. What more to say?
Many thanks for taking time to send your feedback to us - this is much appreciated. We are so pleased you are happy with our service and that you find it fast and reliable. We look forward to forwarding a parcel to you again soon.<br/>Kind Regards,<br/><br/>Tracy.
Trond Iversen
14 August 2013
DHL Economy Select
TI
Excellent service
Many thanks for your feedback, this is really appreciated. We are so pleased that you find that we provide an excellent service and look forward to receiving more parcels for you in the near future.<br/>Kind Regards,<br/><br/>Tracy.
Joseph Grange
14 August 2013
forward2me basic
JG
Excellent service over and over
Many thanks for your kind comments, we really appreciate them. We are so happy that you find our services excellent and hope to be of service to you for many years.<br/>Kind Regards,<br/><br/>Tracy.
David Frendo
14 August 2013
DHL Express Worldwide
DF
Used service 3 times so far and each time I was extremely satisfied with the excellent service.
Many thanks for taking the time to provide us with your feedback, this is very important to us. We are really pleased to hear that you are happy with the services we have provided so far and look forward to receiving many more parcels in the future.<br/>Kind Regards,<br/><br/>Tracy.
Jason Piaseczny
14 August 2013
DHL Express Worldwide
JP
Speedy forwarding
Many thanks for your feedback, it is appreciated. We are so pleased you are happy with our services. We look forward to receiving more parcels for you in the near future.<br/>Kind Regards,<br/><br/>Tracy.
MOHAMED BIN MD NATT
13 August 2013
DHL Express Worldwide
MBM
As this is the first time I am using the services of forward2me, I am impressed. The service is good and efficient comparable to other organizations giving similar services. I will definitely use the services of forward2me in future. keep up the good work !
Many thanks for taking time to provide us with your feedback, this is very important to us. We are so pleased you are impressed with our services and that you find us more efficient than comparable companies. We look forward to receiving many more parcels for you in the future.<br/>Kind Regards,<br/><br/>Tracy.
Monica Quan-Yat-Coune
13 August 2013
DHL Express Worldwide
MQ
It is an excellent service . It is the first time i used it and i will use it again for all my orders. Very quick, the communication is excellent and the service very effective. Keep it up !!! I was introduced to the service by a friend and i will surely introduce many more friends to the service.
Many thanks for your kind comments, we are so pleased that you are happy with our services. We look forward to receiving more parcels for you and your friends in the future.<br/>Kind Regards,<br/><br/>Tracy.
GEORGIOS LEKODIMITRIS
13 August 2013
DHL Economy Select
GL
The idea of this service is excellent.. although is a bit expensive but It worths when you can't buy direct an item. .although dhl is reliable it took a whole week to deliver the item. Maybe you include other options of delivery also . Thanks
Many thanks for taking the time to leave us with your feedback - it's much appreciated.<br/>We're pleased to hear that we managed to help you buy from the UK with our service. If you'd like us to look into other shipping options please don't hesitate to get in touch, we'll be more than happy to look at other couriers/Royal Mail for you.<br/>have a great weekend.<br/><br/>Kind Regards,<br/>James.
Hanne Mortensen
13 August 2013
DHL Express Worldwide
HM
Shipping costs too much
Many thanks for your feedback. <br/>We're sorry that you found our service to be expensive. We ship the majority of our shipments through DHL's Express Worldwide service with full tracking available to provide our customers with the service they expect. However, we're more than happy to look into different shipping options for you, for example Royal Mail. <br/>We will be offering more shipping options on our website in the near future but we're not quite there yet.<br/>Please get in touch for future shipments and we'll be happy to look at alternative options for you.<br/>Have a great weekend.<br/><br/>Kind Regards,<br/>James.
HM
I ordered a battery for my camera - http://www.duracelldirect.dk/pno/dbi9562a.html<br/>- about 15,56 GBP. It was sent from duracelldirect.eu - 2. Prince George's Road in London on the 12-aug-13.<br/>I recieved it 16-aug-13 sent by Royal Mail Air Freigh - and I did't pay anything for shipping.<br/>The thing You sent to mee was of the same size - but I had to pay 25 GBP for shipping - and that is to much !
Unverified Customer
13 August 2013
Unknown Shipment Details
Great service! helped me very much Thanks.
Many thanks for your kind comments, they mean a lot to us.<br/>We'll look forward to shipping to you again in the near future.<br/>Kind Regards,<br/><br/>James.
martin gerry
13 August 2013
DHL Express Worldwide
MG
The forward2me service was the best service i have used to date.
My package arrived faster then any other service i there is.
Many thanks for this speedy service.
Will be using these in the future.
My package arrived faster then any other service i there is.
Many thanks for this speedy service.
Will be using these in the future.
Many thanks for your kind comments, we really appreciate your feedback. We're delighted to hear that you received your parcel in great time - we'll look forward to shipping to you again in the near future.<br/>Kind Regards,<br/><br/>James.
João Marcos Silva
13 August 2013
DHL Express Worldwide
JMS
Great as usual! Thanks
Many thanks for your feedback, we really appreciate it.<br/>We're delighted to hear that you're satisfied with our service and we look forward to shipping to you again in the near future.<br/>Kind Regards,<br/><br/>James.
Kalle Kangasniemi
12 August 2013
DHL Express Worldwide
KK
5/5
Thanks for your great feedback - it's much appreciated :)<br/>Kind Regards,<br/><br/>James.
Rebecca Murr
11 August 2013
DHL Express Worldwide
RM
amazing and quick service
Many thanks for taking the time to leave us with your kind comments.<br/>It's great to hear that you were happy with our service and we hope to be able to help you again in the near future.<br/>Kind Regards,<br/><br/>James.
Wade Box
10 August 2013
DHL Express Worldwide
WB
Very Very Excellent huge help for me. :)
Many thanks for your kind comments - we really appreciate it :)<br/>We look forward to receiving more parcels for you in the future.<br/>Kind Regards,<br/><br/>James.
Amp Mohd Munawir
10 August 2013
DHL Express Worldwide
AMM
Top Forwarding Service, Pleasure Deal With, Thanks For Prompt Shipping :), Costly But Best Use For Consolidating Items, Recommended, Will Use The Service Again
Many thanks for taking the time to feedback to us - it's much appreciated. <br/>We're pleased to hear that you would be happy to use our service again. If you'd like us to look into alternative shipping options instead of DHL's Express service please let us know. <br/>Kind Regards,<br/><br/>James.
Karl Prestkvern Skari
09 August 2013
DHL Economy Select
KPS
Straightforward service, easy to use and very reasonable pricing.
Thanks for your feedback.<br/>We're delighted to hear that you found our service straightforward to use at a reasonable price.<br/>We'll look forward to receiving more packages for you in the future.<br/>Kind Regards,<br/><br/>James.
anita muscat
09 August 2013
DHL Express Worldwide
AM
very happy i ask a few questions got all the answers i needed have told friends already shall tell more i shall be using forward2me again
Many thanks for taking the time to leave us with your feedback - it means a lot to us.<br/>It's great to hear that you have recommended us to your friends - thanks!<br/>We hope to be able to help you again in the near future.<br/>Kind Regards,<br/><br/>James.
Charlot Mizzi
09 August 2013
forward2me basic
CM
Great for forwarding packages, prices are a bit expensive. But excillent service and express delivery.
Many thanks for taking the time to feedback to us - it's much appreciated. <br/>We're really sorry that you feel our service may be a bit expensive. We are more than happy to offer standard mail with no guarantees as an alternative shipping method to our DHL door to door, tracked premium service. <br/>We do have plans to make other shipping options available on the site but our developers are not quite there yet. <br/>If you need any further assistance please don't hesitate to get back in touch. <br/>Kind Regards,<br/><br/>James.
Ahmad Muzzammil
09 August 2013
DHL Express Worldwide
AM
excellent service fast delivery.
Thanks for your kind comments, they're really appreciated.<br/>We hope to be able to help you out again in the near future.<br/>Kind Regards,<br/><br/>James.
Anthony Cheng
09 August 2013
DHL Express Worldwide
AC
Extremely helpful. Prepared to help whenever shipments to forward2me go wrong.
AC
Excellent service. Best forwarder I ever deal with.
Many thanks for your kind comments - we really appreciate it.<br/>We're delighted to hear that you were satisfied with the service you received.<br/>Have a good day.<br/>Kind Regards,<br/><br/>James.
Kim Roos
08 August 2013
DHL Economy Select
KR
Excellent service, combined several packages without asking.
Many thanks for your feedback, we really appreciate your kind comments. We're pleased to hear that you benefited from our consolidation service :)<br/>We'll look forward to receiving more parcels for you in the future.<br/>Kind Regards,<br/><br/>James.
Kåre Myrås
08 August 2013
DHL Express Worldwide
KM
delivered straight to my doorstep just as promised within the time-frame promised.
will absolutely recommend this service.
will absolutely recommend this service.
Many thanks for taking the time to leave us with your feedback.<br/>It's great to hear that you received your parcel in good time and we hope to receive more parcels for you in the near future.<br/>Kind Regards,<br/><br/>James.
Marieke Hogenes
08 August 2013
DHL Economy Select
MH
Very fast delivery with the huge advantage that there is a possibility to ship through air OR by road, in contrast to other forwarding services and it appears to be a lot cheaper as well.
Many thanks for taking the time to leave us with your feedback, your views mean a lot to us.<br/>We're delighted to hear that you found our service to be a huge advantage for you and we hope to be able to help you again in the near future :)<br/>Kind Regards,<br/><br/>James.
Patrik Alfvegren
08 August 2013
DHL Express Worldwide
PA
It all went surprisingly well and fast. I totally like when things go that smooth.
Thanks for your feedback - we really appreciate your comments.<br/>It's great to hear that everything went to plan for you and we'll look forward to shipping to you again in the near future.<br/>Kind Regards,<br/><br/>James.
Terry Rammos
08 August 2013
DHL Express Worldwide
TR
Awesome system, great comm, thankyou 5 stars
Many thanks for your feedback - it's much appreciated.<br/>We're really pleased to hear that you were happy with the service we provided and we look forward to shipping to you again in the future.<br/>Have a good day.<br/>Kind Regards,<br/>James.<br/><br/>James.
Stephen Pitcher
07 August 2013
DHL Express Worldwide
SP
Service was excellent and quick. Received item in 4 days !!
Will definitely use again. Highly recommended.
Will definitely use again. Highly recommended.
Many thanks for your feedback - it's much appreciated.<br/>We're really pleased to hear that you'd recommend out service. We'll look forward to helping you again in the near future.<br/>Kind Regards,<br/><br/>James.
G Cooper
06 August 2013
DHL Express Worldwide
GC
Overall very good. I just find the pricing very high. Service was top notch.
Many thanks for your feedback. <br/>We're sorry that you found our service to be expensive. We ship the majority of our shipments through DHL's Express Worldwide service with full tracking available to provide our customers with the service they expect. However, we're more than happy to look into different shipping options for you, for example Royal Mail. Please get in touch for future shipments and we'll be happy to look at this for you.<br/>Have a good day. <br/>Kind Regards,<br/>James.
Constantinos Dekatris
06 August 2013
DHL Express Worldwide
CD
Impeccable service, highly recommended.
Many thanks for your feedback and for your kind comments.<br/>We're really pleased to hear that you were satisfied with the service that we provided and we look forward to helping you out in the near future.<br/>Kind Regards,<br/><br/>James.
michael micallef
06 August 2013
forward2me basic
MM
I was previously make use from a similar service, but I change to Forward2me because they prove that their service is worthwile, my package arrived in a matter of 2 days. Please keep it up and congratulations to all the staff, Michael-Malta
Many thanks for taking the time to leave us with your feedback.<br/>We're delighted to hear that you were happy with the service that you received and you received your package in good time.<br/>We'll look forward to shipping to you again in the near future.<br/>Have a good day.<br/>Kind Regards,<br/><br/>James.
Sheila Thackeray
06 August 2013
DHL Express Worldwide
ST
Superb shipping speed although it is very pricey. Would be great though if they could offer you a choice of shipping. ie Royal Mail to save a little cash.
Many thanks for your feedback - we really appreciate your views.<br/>We're more than happy to look into other shipping options for you such as Royal Mail, if you would like us to do this for future shipments please get in touch with us.<br/>We plan on offering alternative shipping options through our website in the near future but we haven't quite got there yet.<br/>Hope this helps and we'll look forward to receiving future parcels for you.<br/>Kind Regards,<br/><br/>James.
Kathleen Cash
06 August 2013
DHL Express Worldwide
KC
The cost was very expensive - when I questioned it I was sent photographs of the packaging, but not the actual product - the wrong product had been delivered and there was no way to know this - it was forwarded to me. The cost to ship it back was too expensive. Very disappointed.
KC
It's a good service, but disappointed that there was no way of making sure the right product had been delivered especially with an expensive and large purchase.
Many thanks for taking the time to leave us with your feedback – your comments are much appreciated. <br/><br/>We’re really sorry that you didn't receive the product that you were expecting and that the retailer had not dispatched your order as they should have done – unfortunately this is out of our hands.<br/><br/>We do try our best to check orders with invoices as they come in although a lot of retailers don’t provide an invoice with the package and because of the number of parcels we receive on a daily basis this is not always achievable. If you would like us to provide you with any details of any future parcels we’ll be more than happy to do this for you to prevent a reoccurence.<br/><br/>Kind Regards,<br/><br/>James.
David Worland
05 August 2013
DHL Express Worldwide
DW
Easy process with friendly staff and super fast postage. Highly recommended.
Many thanks for your feedback for your kind comments.<br/>We're really pleased to hear that you would recommend our services. We'll look forward to receiving more parcels for you.<br/>Have a great day.<br/>Kind Regards,<br/><br/>James.
EDUARDO CHAVEZ
05 August 2013
DHL Express Worldwide
EC
Premium service, fast and accurate. Satisfied customer.
Many thanks for your feedback.<br/>We're really pleased that you're satisfied with our service and we hope to ship to you again in the near future.<br/>Kind Regards,<br/><br/>James.
CHARALAMPOS GKIATIS
02 August 2013
DHL Economy Select
CG
Excellent service .Thanks
Thanks for taking the time to feedback to us - much appreciated.<br/>We're really pleased that you are happy with our service and we look forward to helping you again very soon. <br/>Kind Regards,<br/><br/>James.
Jose Choy
02 August 2013
DHL Express Worldwide
JC
Service always fast and friendly. Always let you know if there is a delay or if the delivery was split like Amazon usually does.
Many thanks for your feedback - we really appreciate your comments.<br/>We're delighted to hear that you always find our service fast and friendly and we'll look forward to receiving more parcels for you.<br/>Kind Regards,<br/><br/>James.
Panayiotis Varnava
02 August 2013
DHL Express Worldwide
PV
Super fast shipping, a bit pricey but you pay for the good quality of service i guess. Will definitely use again in the future. Thanks !
Many thanks for taking the time to leave us with your feedback.<br/>We're really pleased to heard that you were satisfied with our service. If you would like us to look into alternative shipping methods in the future please don't hesitate to get in touch.<br/>We look forward to shipping to you again in the near future.<br/>Kind Regards,<br/><br/>James.
susan harrison
02 August 2013
DHL Express Worldwide
SH
Great service but expensive
Many thanks for your comments.<br/>We ship most of our shipments through DHL's premium, door to door, fully tracked service to provide our customers with the service they expect. If you would like us to look at other shipping options, for example Royal Mail, then we're more than happy to do this. Please get in touch and we can look at this for you.<br/>Kind Regards,<br/><br/>James.
Thomas Bedward
01 August 2013
DHL Express Worldwide
TB
Fair contact and delivery, but very costly for the service being offered.
Many thanks for your feedback - much appreciated.<br/>We're sorry to hear that you find our service costly. If you don't require your parcels to be shipped through DHL's Premium service then please get in touch - we'll be more than happy to explore additional shipping options for you.<br/>We look forward to receiving more parcels for you in the near future.<br/>Kind Regards,<br/><br/>James.
Miguel Pancada
01 August 2013
DHL Express Worldwide
MP
It was a fast delivering and exactly what i asked!
Many thanks for taking the time to leave us with your feedback.<br/>We're pleased to hear that everything was as expected and we look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James.
Daniel Skaardal
01 August 2013
DHL Express Worldwide
DS
no problems, thanks.
Thanks for your feedback.<br/>We look forward to helping you out again in the near future.<br/>Kind Regards,<br/><br/>James.
Anthony Attard
01 August 2013
DHL Express Worldwide
AA
Very good service
Thanks for your feedback.<br/>We're really pleased to hear that you were satisfied with our service and we look forward to shipping to you again in the near future.<br/>Kind Regards,<br/><br/>James.
Jeroen Verhoest
31 July 2013
DHL Express Worldwide
JV
Very fast and very easy. Great service.
Many thanks for your feedback - we really appreciate your kind comments.<br/>Have a great day.<br/>Kind Regards,<br/><br/>James.