Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Omar
28 May 2022
DHL Economy Select
O
Amazing and fast service! If you guys could also provide few pictures of each arriving parcel that would be a great addition to the service
Daniel Expósito Romero
27 May 2022
UPS Standard Single
DER
I must confess I was a bit wary at the begginning, being the first time using such service. I am thoroughly delighted with all of it - end to end! The set up, and obtaining and address, looked 'way too easy' but it worked like a charm! Got address right away, ordered, package arrived, and a picture was available right away waiting for next steps. Payment selection, and shipping was seamless (as well as accounting for importing documentation!). Just superb!
Verified Customer
27 May 2022
DHL Express Worldwide
VC
would have given 5 if it were not so expensive but you still get 4 options. but use it only in an emergency if the company sent not in my country.
Aaron Goldman
27 May 2022
DHL Express Worldwide
AG
Always consistent and reliable, customer service is very responsive as well.
Harald Schoenherr
27 May 2022
DHL Economy Select
HS
friendly, always ready for information, good explanations by email
Jeffrey Morgan
26 May 2022
DHL Express Worldwide
JM
I think you service is excellent. I Love the speedy and reliable shipping that you offer me by partnering with DHL.
russet potato
26 May 2022
FedEx Connect
RP
excellent service!!!!!! had problems with package being stuck and they resolved the issue! will be using this service again soon :)
Verified Customer
26 May 2022
DHL Express Worldwide
VC
The service is good, the first use, the cost is a bit high
Verified Customer
26 May 2022
FedEx International Priority
VC
My package was delivered to my customer within 24hours. Fast, efficient and friendly service where I was kept up to date along the travel journey.
Kim Buckley
26 May 2022
FedEx International Priority
KB
Great servie
Verified Customer
26 May 2022
DHL Economy Select
VC
Quick service and nice communication. Thanks!
Martin Olah
25 May 2022
FedEx Connect
MO
Package arrived, was repackaged and sent to me quickly.
Igor
25 May 2022
UPS Standard Single
I
Quality service, everything went smooth. Shipping costs are horrible, however.
Conner
25 May 2022
DHL Express Worldwide
C
Thank you for shipping my product to me safe from the UK to US. I wasn’t sure at first about using a forwarding company but the price and the shipping speed was amazing! Thanks again
Charlotte Walker
25 May 2022
UPS Express Saver
CW
Forward2me always deliveries (pun totally intended!). Great customer service; a smidge slow this time, but I am assuming they were super busy. Very helpful though, once I got them.
This time, I only had one box, which was well packed, so was marginally irked it needed to be repacked, adding to the already high price, but I got my order in Luxembourg, about a week after it arrived at forward2me’s warehouse, which was fast and the goal.
This time, I only had one box, which was well packed, so was marginally irked it needed to be repacked, adding to the already high price, but I got my order in Luxembourg, about a week after it arrived at forward2me’s warehouse, which was fast and the goal.
Verified Customer
25 May 2022
DHL Express Worldwide
VC
Great work done for us
Verified Customer
25 May 2022
FedEx International Priority
VC
Quick response when needed. Packages arrived in good condition
Guðvin Flosason
25 May 2022
DHL Express Worldwide
GF
Nice service... ??
David Franciose
25 May 2022
FedEx Connect
DF
Everything was handled perfectly and my package was shipped safely and quickly. I bought it off of a UK only site so having the option to have something like that shipped to me for a pretty reasonable price was very convenient.
Alda Sigmundsdóttir
24 May 2022
TNT Economy Express
AS
The shipment took 2 weeks to arrive, which was supposed to be 2-3 days. When I contacted customer service I got canned responses and the distinct feeling that they did not care in the least about my issue. When the shipment was opened it became clear that the repacking was very poorly done. These were books for resale and they had been handled with dirty hands so the covers needed to be cleaned. They had also been badly arranged in the boxes so some of them were warped and could not be resold. Never again.
Hi Alda,
Many thanks for your feedback,
We are sorry to hear that you feel dissatisfied.
All courier transit times stated on our website can only be seen as an estimate due to transit times being subject to any unavoidable transit or connection delays with the couriers or local customs clearance. However I have looked at the tracking link for your shipment with the TNT Economy service and I can clearly see your package was delayed in the network for 2 weeks and appeared to be continuously moving back and forth in the network unnecessarily. I cannot see that any of the delays were linked to customs clearance delays which is usually the main reasons for shipments taking longer to move onto delivery in the network especially if there is a backlog for the couriers at destination. We apologize for any frustration and inconveninece this long delay with your shipment has caused you. I have immediately submitted a query to TNT, in relation to the continuous delays for your shipment, to try to determine the cause and to also evaluate if it is possible for us to raise a claim with the courier for the 2 week delay, as the original shipper, and try to source some compensation for you.
I will be back in touch with you via direct email to reiterate what has been discussed with you in from this review, to request some images of your items and how these were received to you in the box and to also update you on the status of the query I have open with TNT in relation to your shipment as soon as I have received a response from the courier.
I hope the information I have provided to you has been useful, we hope this issue does not deter you from using our services again in the future and that you will choose to reconsider your current rating of our services.
Kind Regards
Hayley
Many thanks for your feedback,
We are sorry to hear that you feel dissatisfied.
All courier transit times stated on our website can only be seen as an estimate due to transit times being subject to any unavoidable transit or connection delays with the couriers or local customs clearance. However I have looked at the tracking link for your shipment with the TNT Economy service and I can clearly see your package was delayed in the network for 2 weeks and appeared to be continuously moving back and forth in the network unnecessarily. I cannot see that any of the delays were linked to customs clearance delays which is usually the main reasons for shipments taking longer to move onto delivery in the network especially if there is a backlog for the couriers at destination. We apologize for any frustration and inconveninece this long delay with your shipment has caused you. I have immediately submitted a query to TNT, in relation to the continuous delays for your shipment, to try to determine the cause and to also evaluate if it is possible for us to raise a claim with the courier for the 2 week delay, as the original shipper, and try to source some compensation for you.
I will be back in touch with you via direct email to reiterate what has been discussed with you in from this review, to request some images of your items and how these were received to you in the box and to also update you on the status of the query I have open with TNT in relation to your shipment as soon as I have received a response from the courier.
I hope the information I have provided to you has been useful, we hope this issue does not deter you from using our services again in the future and that you will choose to reconsider your current rating of our services.
Kind Regards
Hayley
Verified Customer
24 May 2022
DHL Express Worldwide
VC
Great service
Adnan Mavric
24 May 2022
DHL Express Worldwide
AM
five star service
Benjamin B
24 May 2022
DHL Express Worldwide
BB
Love this service and no complaints with anything so far.
Verified Customer
24 May 2022
FedEx Connect
VC
Excellent service
Helmut Aigner
24 May 2022
DPD Classic
HA
Mach anfänglichen Bedenken hat alles problemlos funktioniert ?
Edward Gregg
24 May 2022
DHL Express Worldwide
EG
Item came fast and safe!
Sergei Tkachenko
24 May 2022
DHL Express Worldwide
ST
Great customer service now. Started shipping faster when I started working with them.
Verified Customer
24 May 2022
DHL Express Worldwide
VC
excellent service and acceptable rate on shipping.
Stratis Pantelides
23 May 2022
DHL Express Worldwide
SP
Great service, saved me a lot of hustle
Manuel Put
23 May 2022
DHL Economy Select
MP
Very good service.Fast delivery!
Daniel
22 May 2022
FedEx Connect
D
So happy I found Forward2Me. I ordered an exclusive item sold only one the EU, and had sent to me in California.
"Masters of the Universe Battleground", cool game.
"Masters of the Universe Battleground", cool game.
Mohamed Abdessadki
21 May 2022
DHL Economy Select
MA
Nothing to complain.
Charles Bond
21 May 2022
FedEx International Economy
CB
After initial setup; it's easy, convenient, and effective to use.
Verified Customer
20 May 2022
FedEx International Economy
VC
Great delivery option for UK products going overseas.
Verified Customer
20 May 2022
DHL Express Worldwide
VC
Schnelle Abwicklung, um Problemlösungen stets bemüht, sehr freundliche Kommunikation!
Verified Customer
20 May 2022
FedEx International Economy
VC
Coming to 3 rd shipment so far all items ordered are being handled without issue. Repackaging are done in the best professional way which kept items safe from damage. Shipping are reasonably cheaper and reliable.
Verified Customer
20 May 2022
FedEx International Economy
VC
My order is for 2 vitamins on 2 to 3 offer. However I’ve got only 2 bottles without the Boots invoice. Please check this.
Hi there,
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied.
Unfortunately, in this case, you would need to contact the retailer, Boots, regarding this issue.
I have checked back to your original package on our system that we had received for you from Boots on 22/04 and our processing team had only identified x 2 vitamin products present in this package when we originally booked this to your account and this quantity would have been clearly stated from your UK inbox in your account. If the quantity of items showing from your account was not consistent with the quantity you purchased from the retailer this should have been notified to us prior to shipping, we would have carried out an additional contents inspection of the package to determine if the quantity stated from your account for the package is the correct quantity located inside the package and then you would have been able to evaluate whether the retailer would need to be contacted to arrange delivery of the remaining items or to be refunded for the missing item.
We would advise that you contact the retailer, regarding your original order, to determine the confirmed quantity that should have been sent to us with the courier. Unfortunately we have no control with how the retailer prepare and dispatch goods for delivery to our warehouse.
We apologize for any inconveninece or frustration this issue may be causing you.
We hope you will reconsider your current rating of our service.
I hope the information I have provided to you is useful and please do not hesitate to contact our customer experience team if you should have anymore questions or concerns about anything else.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied.
Unfortunately, in this case, you would need to contact the retailer, Boots, regarding this issue.
I have checked back to your original package on our system that we had received for you from Boots on 22/04 and our processing team had only identified x 2 vitamin products present in this package when we originally booked this to your account and this quantity would have been clearly stated from your UK inbox in your account. If the quantity of items showing from your account was not consistent with the quantity you purchased from the retailer this should have been notified to us prior to shipping, we would have carried out an additional contents inspection of the package to determine if the quantity stated from your account for the package is the correct quantity located inside the package and then you would have been able to evaluate whether the retailer would need to be contacted to arrange delivery of the remaining items or to be refunded for the missing item.
We would advise that you contact the retailer, regarding your original order, to determine the confirmed quantity that should have been sent to us with the courier. Unfortunately we have no control with how the retailer prepare and dispatch goods for delivery to our warehouse.
We apologize for any inconveninece or frustration this issue may be causing you.
We hope you will reconsider your current rating of our service.
I hope the information I have provided to you is useful and please do not hesitate to contact our customer experience team if you should have anymore questions or concerns about anything else.
Kind Regards
Hayley
Gunel Baghishova
20 May 2022
FedEx International Economy
GB
I would definitely recommend forward2me, as they have great customer service which can help to answer any questions or solve any issue. Thank you! It is nice to work with professionals!
Jack K
19 May 2022
FedEx Connect
JK
Amazing, process was pretty seamless and very straightforward! Will definitely use again when needed!
Verified Customer
19 May 2022
DHL Economy Select
VC
very expensive service ans not thinking in the favour of the customers
Hi there,
Many thanks for your feedback.
We are sorry to hear that you felt dissatisfied with our services in relation to your recent shipping experience from our UK warehouse.
I have sent you a direct email to discuss this matter with you in more detail and we can hopefully look to fully resolve any concerns or issues you may have.
Please keep an eye out for my email.
Kind Regards
Hayley
Many thanks for your feedback.
We are sorry to hear that you felt dissatisfied with our services in relation to your recent shipping experience from our UK warehouse.
I have sent you a direct email to discuss this matter with you in more detail and we can hopefully look to fully resolve any concerns or issues you may have.
Please keep an eye out for my email.
Kind Regards
Hayley
Verified Customer
19 May 2022
DHL Express Worldwide
VC
Super Service,
alles hat reibungslos funktioniert und bei fragen wurde schnell und hilfreich beantwortet.
Würde es immer wieder nutzen!!!
alles hat reibungslos funktioniert und bei fragen wurde schnell und hilfreich beantwortet.
Würde es immer wieder nutzen!!!
Steffen Hafsmo
19 May 2022
DHL Economy Select
SH
Easy to use, quick redistribution of incoming parcels, good prices.
This time used to forward suspension parts from Ebay UK, to Norway.
This time used to forward suspension parts from Ebay UK, to Norway.
Verified Customer
19 May 2022
DHL Express Worldwide
VC
fast and professional. Thanks a lot
Verified Customer
19 May 2022
FedEx International Economy
VC
Fast shipping.
Quick response.
Great experience!
Very good service.
Thank you very much!
Quick response.
Great experience!
Very good service.
Thank you very much!
Verified Customer
19 May 2022
FedEx Connect
VC
Excellent service, runs like clockwork. Many shipping options available, and customer service is fast and very helpful.
Verified Customer
18 May 2022
DHL Express Worldwide
VC
Quick turnover time for request to combine packages, but the shipping costs are so expensive and relatively the same no matter what country to which the package is being delivered.
marie bah
18 May 2022
DHL Express Worldwide
MB
excellent customer service, I reached out to customer service. response was swift and they were able to resolve the issue quite fast.
Nicole
18 May 2022
FedEx International Economy
N
Always exceptional and prompt service and support. Much appreciated!
Jorge Matos
18 May 2022
UPS Express Saver
JM
Very fast to respond and items dispatched on time. Very good service. Recommended
Marco van Dinter
18 May 2022
DHL Economy Select
MVD
Excellent process to get ordered stuff to the Netherlands when the webshop doesn't have this option to do so itself.
The service is fantastic. When having any questions they respond very quick even during evening hours.
The process from arriving at forward2me until receiving it at home is fast, well packed and decently.
The only thing that shocked me were the shipping costs. And of course the customs costs since the UK is out of the EU.
The service is fantastic. When having any questions they respond very quick even during evening hours.
The process from arriving at forward2me until receiving it at home is fast, well packed and decently.
The only thing that shocked me were the shipping costs. And of course the customs costs since the UK is out of the EU.