Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Jimmy Tan
03 June 2022
FedEx International Economy
JT
Makes it possible for me to buy from local UK sellers who don't do international shipping. What a great concept!
Verified Customer
03 June 2022
FedEx Connect
VC
The service was amazing. When I initially had questions, they were answered quickly. Delivery was fast and flawless.
Isa K.
02 June 2022
TNT Economy Express
IK
Unkomplizierte Serviceleistungen die einwandfrei funktioniert hat!
Verified Customer
02 June 2022
TNT Economy Express
VC
Shipping rates are not competitive. Mostly shipping will cost 5 times the value and weight of the goods
Verified Customer
02 June 2022
DHL Express Worldwide
VC
One thing I wish You can improve is repackaging service. The time I forwarded my parcels I needed to wait more then 400 parcels to be repacked, so I opted for normal delivery but costs me way too much for less then 150gr packages.
David Stirling Green
02 June 2022
DHL Express Worldwide
DSG
Excellent support
Svitlana
01 June 2022
DHL Economy Select
S
Incredible service! Thanks Nica, she helped me so fast to arrange the delivery of my creams and beauty products! Big thanks to repacking service! It was perfectly packed! Excellent I use this company already for 5 year , they are very professional!
Jeffrey
01 June 2022
DHL Express Worldwide
J
Such a great service. Fast,easy and reliable. I love the DHL On Demand shipping.
Verified Customer
01 June 2022
DHL Express Worldwide
VC
Quick service, reliable, trustworthy and just all-around great experience
Verified Customer
01 June 2022
DHL Express Worldwide
VC
Simple and easy way.
solved my problem due to a lot of seller not intended to ship to my country.
solved my problem due to a lot of seller not intended to ship to my country.
joe itch
01 June 2022
FedEx International Economy
JI
Excellent service
PABLO DANIEL RIVAS
01 June 2022
FedEx International Economy
PDR
Fast, efficient service. No issues.
Verified Customer
01 June 2022
DHL Express Worldwide
VC
great service. even though the original shipping was poor, forward2me went the extra mile to confirm the contents was in good shape, repackaged, and got it to me in record time.
Izzy
31 May 2022
FedEx Connect
I
Smooth and easy process! No issues with my order. Definitely recommend!
Tanja Körper
31 May 2022
DHL Economy Select
TK
I‘ve contacted Forward2me several times before and now and they are always helpful and kind. They answer every single little question and help to look for my packages although they haven‘t done anything wrong.
It was always the delivery service causing trouble and Forward2me always supported me because the delivery service didn’t help at all!!!
I cannot thank Forward2me enough for their patience, help and kind words.
They really have the best customer service with people (Tracy, Aimee, Nica) who are not only capable but also very kind!!!
THANK YOU!!!
It was always the delivery service causing trouble and Forward2me always supported me because the delivery service didn’t help at all!!!
I cannot thank Forward2me enough for their patience, help and kind words.
They really have the best customer service with people (Tracy, Aimee, Nica) who are not only capable but also very kind!!!
THANK YOU!!!
Branko Brkljac
31 May 2022
DHL Express Worldwide
BB
User friendly platform, fast delivery. Highly recommend
Verified Customer
31 May 2022
DHL Express Worldwide
VC
The service was simply perfect, very professional and fast.
Kobus de Kock
31 May 2022
DHL Express Worldwide
KDK
Always efficient and excellent service, however, please consider if you repack and combine goods as not to pack e.g. electronic goods without bubble wrap between them/around them, otherwise scuff marks, scratches will be guaranteed, as has happened with my 2 car radios packed together.
Lefkios Skaliotis
31 May 2022
DHL Domestic Express
LS
Firstly you need to make aware that you cannot export certain items: I bought backpacks and now you tell me these are dual use goods and can be used for military. Very strange !!! My shipment had to be split I I was told you can send to any UK address free of charge, yet I was charged !
Hi there,
Many thanks for your feedback,
We are sorry you that you feel dissatisfied with our services.
Unfortunately our couriers do not permit us to ship dual use or military classified commodities on our account as they could be used for non personal use. For shipping this type of product we would need a different kind of export licence for shipping especially with goods going outside the UK.
I know this is disappointing and please be assured we are listening to you and reading your comments however we need to follow the advice of our couriers and what we are permitted to ship on our account with them. Furthermore, now that the UK has left the customs union, we are now classed as a third country and with the amount of dual use classified items arriving to us for our customers' being considerably low overall we do not yet feel it would be beneficial for us to apply for the additional required export license needed for shipping dual use items.
We apologize for any inconveninece this may cause you and, going forward, we would advise for you to contact our customer experience team to check if any goods would be classified as military or non personal use prior to purchasing to avoid this issue happening again. Further information on our policies and procedures regarding dual use products can be found from the FAQ's section on our website and terms of trade.
I have checked your return to sender shipment and I cannot see that an agent had offered to ship your dual use items to your requested UK address free of charge, however, as a one time service gesture I have arranged for your UK shipping costs to be reimbursed to you as a gesture of goodwill.
I hope the information I have provided to you is useful, we hope this issue does not deter you from shipping with us again in the future and that you will reconsider your current rating of our services.
I hope this helps you further.
Kind Regards
Hayley
Many thanks for your feedback,
We are sorry you that you feel dissatisfied with our services.
Unfortunately our couriers do not permit us to ship dual use or military classified commodities on our account as they could be used for non personal use. For shipping this type of product we would need a different kind of export licence for shipping especially with goods going outside the UK.
I know this is disappointing and please be assured we are listening to you and reading your comments however we need to follow the advice of our couriers and what we are permitted to ship on our account with them. Furthermore, now that the UK has left the customs union, we are now classed as a third country and with the amount of dual use classified items arriving to us for our customers' being considerably low overall we do not yet feel it would be beneficial for us to apply for the additional required export license needed for shipping dual use items.
We apologize for any inconveninece this may cause you and, going forward, we would advise for you to contact our customer experience team to check if any goods would be classified as military or non personal use prior to purchasing to avoid this issue happening again. Further information on our policies and procedures regarding dual use products can be found from the FAQ's section on our website and terms of trade.
I have checked your return to sender shipment and I cannot see that an agent had offered to ship your dual use items to your requested UK address free of charge, however, as a one time service gesture I have arranged for your UK shipping costs to be reimbursed to you as a gesture of goodwill.
I hope the information I have provided to you is useful, we hope this issue does not deter you from shipping with us again in the future and that you will reconsider your current rating of our services.
I hope this helps you further.
Kind Regards
Hayley
Dean makredes
31 May 2022
FedEx Connect
DM
Although it is a process, sometimes frustrating, they make it as easy as possible via email in order to get your shipment to you ASAP.
Hiroshi Ito
31 May 2022
DHL Express Worldwide
HI
初めて利用したが、値段が高い。他の会社に比べて高すぎる。なるべく使いたくないと思った。他の会社を検討したい。
Joanne
30 May 2022
FedEx International Priority
J
Great service, reliable efficient and fast.
Customer
30 May 2022
FedEx Connect
C
Been very useful in getting some locally out of print Blu Ray shipped to me from the UK to the US!
Michael
30 May 2022
FedEx Connect
M
one of the top 3 companies
Verified Customer
30 May 2022
DHL Express Worldwide
VC
Simple and great
Ahmed
29 May 2022
FedEx International Priority
A
Great job and reliable.
Verified Customer
29 May 2022
FedEx International Economy
VC
いつもとても速くて助かっています。ありがとう。
Verified Customer
28 May 2022
FedEx International Priority
VC
It was my first time to use it, so there was something I didn't understand.
Each time
I emailed support and got the right answer right away.
I was relieved.
Each time
I emailed support and got the right answer right away.
I was relieved.
Verified Customer
28 May 2022
DHL Economy Select
VC
Much more expensive than quoted
Suhaimi Abdul Karim
28 May 2022
FedEx International Economy
SAK
excellent service whic i ve been using for than 2 years
Mark S, Australia
28 May 2022
FedEx International Priority
MSA
I have used the service five or six times over the last two years and have found it to be consistent and reliable. I have only needed to contact customer service once and was satisfied by the timing and nature of their response.
forward2me did what is said it would on its website.
forward2me did what is said it would on its website.
Verified Customer
28 May 2022
FedEx International Economy
VC
It was OK.
Omar
28 May 2022
DHL Economy Select
O
Amazing and fast service! If you guys could also provide few pictures of each arriving parcel that would be a great addition to the service
Daniel Expósito Romero
27 May 2022
UPS Standard Single
DER
I must confess I was a bit wary at the begginning, being the first time using such service. I am thoroughly delighted with all of it - end to end! The set up, and obtaining and address, looked 'way too easy' but it worked like a charm! Got address right away, ordered, package arrived, and a picture was available right away waiting for next steps. Payment selection, and shipping was seamless (as well as accounting for importing documentation!). Just superb!
Verified Customer
27 May 2022
DHL Express Worldwide
VC
would have given 5 if it were not so expensive but you still get 4 options. but use it only in an emergency if the company sent not in my country.
Aaron Goldman
27 May 2022
DHL Express Worldwide
AG
Always consistent and reliable, customer service is very responsive as well.
Harald Schoenherr
27 May 2022
DHL Economy Select
HS
friendly, always ready for information, good explanations by email
Jeffrey Morgan
26 May 2022
DHL Express Worldwide
JM
I think you service is excellent. I Love the speedy and reliable shipping that you offer me by partnering with DHL.
russet potato
26 May 2022
FedEx Connect
RP
excellent service!!!!!! had problems with package being stuck and they resolved the issue! will be using this service again soon :)
Verified Customer
26 May 2022
DHL Express Worldwide
VC
The service is good, the first use, the cost is a bit high
Verified Customer
26 May 2022
FedEx International Priority
VC
My package was delivered to my customer within 24hours. Fast, efficient and friendly service where I was kept up to date along the travel journey.
Kim Buckley
26 May 2022
FedEx International Priority
KB
Great servie
Verified Customer
26 May 2022
DHL Economy Select
VC
Quick service and nice communication. Thanks!
Martin Olah
25 May 2022
FedEx Connect
MO
Package arrived, was repackaged and sent to me quickly.
Igor
25 May 2022
UPS Standard Single
I
Quality service, everything went smooth. Shipping costs are horrible, however.
Conner
25 May 2022
DHL Express Worldwide
C
Thank you for shipping my product to me safe from the UK to US. I wasn’t sure at first about using a forwarding company but the price and the shipping speed was amazing! Thanks again
Charlotte Walker
25 May 2022
UPS Express Saver
CW
Forward2me always deliveries (pun totally intended!). Great customer service; a smidge slow this time, but I am assuming they were super busy. Very helpful though, once I got them.
This time, I only had one box, which was well packed, so was marginally irked it needed to be repacked, adding to the already high price, but I got my order in Luxembourg, about a week after it arrived at forward2me’s warehouse, which was fast and the goal.
This time, I only had one box, which was well packed, so was marginally irked it needed to be repacked, adding to the already high price, but I got my order in Luxembourg, about a week after it arrived at forward2me’s warehouse, which was fast and the goal.
Verified Customer
25 May 2022
DHL Express Worldwide
VC
Great work done for us
Verified Customer
25 May 2022
FedEx International Priority
VC
Quick response when needed. Packages arrived in good condition
Guðvin Flosason
25 May 2022
DHL Express Worldwide
GF
Nice service... ??