forward2me - Reviews | Customer Reviews

Customer Reviews

Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.

4.5 5

Based on 15816 reviews

Jon Lee 01 July 2014

DHL Express Worldwide

Thanks Forward2me to provide user friendly, reliable and quick delivery services. I will use this services often.

Thank you for leaving your very kind comments. It's great that you comment on our friendliness, reliability and speedy delivery service. We work very hard for our customers to provide them with a professional and personal service. We look forward to helping you again very soon. Kind Regards, Hilary.

Kathy Novakovic 30 June 2014

DHL Express Worldwide

Great service - fast followthrought - highly recommend

Many thanks for taking the time to leave us your comments. We're delighted that you received great service. It's really good that you would highly recommend our service and hope you will ship with us again very soon. Kind Regards, Hilary.

David Rožić 30 June 2014

DHL Economy Select

Again, I'm very satisfied. :) Professional and meticulous staff. Fast shipment and excellent packaging. Truly premium service.

Many thanks for your very kind comments - customer feedback is really important to us. It's fantastic to hear from a very satisfied customer who rates our service as 'premium'. We're delighted that you refer to our staff as being professional and meticulous and that your shipment arrived well packaged and quickly. We hope you will ship with us again in the future. Kind Regards, Hilary.

linda kassel 30 June 2014

DHL Express Worldwide

The service is good. The consolidation fee is extremely high.
It would be nice to receive notifications of arrived ggods.

Mary D Caruana 30 June 2014

DHL Express Worldwide

MDC

I got a good service

Thanks for leaving us your feedback - customer comments are really important to us. Its great that you received good service from us and we hope to be able to help you again in the future. Kind Regards, Hilary.

Michel Payet 30 June 2014

DHL Express Worldwide

Affordable and reliable!

Thanks for leaving your comments. We're delighted that you found our service to be both affordable and reliable. We hope you will use our service again in the future. Kind Regards, Hilary.

Jennifer Higgins 30 June 2014

DHL Express Worldwide

Really good service. I'll be using Forward2me a lot more. Thanks

Thank you so much for leaving your comments - customer feedback is really important to us. We're pleased to be able to offer our customers a really good service that is both fast and reliable. It's great to see that you will be using our service a lot more in the future. We look forward to hearing from you soon. Kind Regards, Hilary.

Liz Johnston 28 June 2014

DHL Express Worldwide

Goods arrived quickly in excellent condition. Many thanks for providing this very efficient service.

Many thanks for your positive comments. It's great that your goods arrived quickly and in excellent condition. We're pleased that you thought we provided a very efficient service. We hope we can help you again on the future. Kind Regards, Hilary.

Francesco Catania LL.B (Melit) 27 June 2014

forward2me basic

FCL

Amazing!!!!

Thanks for leaving us your feedback. It's great that just 1 word can sum up our service! We hope that you will use our service again in the future. Kind Regards, Hilary.

Jorge Cesar Mariscal Melgar 27 June 2014

DHL Express Worldwide

JCM

The service has been great so far, however, I would have the following recommendations:
1. List all the items received by date, offer a check-list and a button to consolidate, similar to "myus.com".
2. Offer low-resolution pictures of new parcels/letters that arrive.
3. Offer more royal-mail postage options, such as EMS which is considerably cheaper than DHL.

Robert Gayner 26 June 2014

DHL Express Worldwide

A little pricey but excellent service. My item was on its way to me within an hour of making payment and I was able to track it right to my door. When you just have to have something from the UK forward2me is definitely the service to use.

Many thanks for taking the time to provide us with your feedback, this is very important to us. We're really pleased that you found our service excellent albeit a little pricey. The service we provide is a premium, tracked, door to door service. However, we are continually working with our shippers to obtain better deals for our customers. It's great that our parcel was quickly on it's way to you and that you were able to track it right to your door. We hope you will use the service again in the future. Kind Regards, Hilary.

Klaus P Brueck 26 June 2014

DHL Express Worldwide

Great and reliable service.
12.June 2014 Filter Kit, Battery and Remote Control

Thank you for your comments. Your feedback is really important to us. We are very pleased that our service was great and reliable and hope that you will use us again in the future. Kind Regards, Hilary.

Joseph Grange 26 June 2014

forward2me basic

Excellent Service

Many thanks for your feedback. It's great that you felt we gave you excellent service. We hope you will use us again in the future. Kind Regards, Hilary.

Akinniyi Aramide 26 June 2014

TNT Economy Express

These is the second time i have used the services of Forward2u and I am highly satisfied both in pricing, communication and speed. They are very good.

Many thanks for taking the time to send over your feedback, this is very important to us. That's great to hear that you are highly satisfied with our services as a whole and we hope to hear from you again soon. Have a lovely evening. Kind Regards Tracy.

Nathan Poyner 26 June 2014

DHL Express Worldwide

Quick on-forwarding of parcel

Many thanks for taking the time to provide us with your feedback and that we provided you with a speedy on forwarding service. We look forward to hearing from you again. Kind Regards Tracy.

Walter Fontes 25 June 2014

DHL Economy Select

Good comunication, excellent services, quick to deliver. I love the consolidation ideia in order to save on shipping costs. Highly recommend.

We're so pleased that our forwarding service worked well for you and that you would highly recommend us - we really appreciate this. It's great to know that we provided you with an excellent service with good communication and that the consolidation service worked well. We look forward to hearing from you again soon and have a lovely evening. Kind Regards Tracy.

Andrea De Camilli 25 June 2014

DHL Economy Select

ADC

Bought a lot of stuff from UK and some seller were slow to send the items, forward2me waited patiently and collected all my stuff together.
Their shipping is a bit pricey but was impressed by the fast delivery time, so far so good and I hope to make soon some other business with F2M!

Many thanks for your feedback, we really appreciate this. That's great to hear that our service worked well for you and you were happy with the consolidation service and delivery timescales. We're so pleased that you are looking to use our service again and look forward to hearing from you again soon. Kind Regards Tracy.

Sam Barbagallo 25 June 2014

DHL Express Worldwide

An exceptional service. Standard Royal Mail International postage would have been cheaper and just as reliable as DHL. In fact, DHL kept mis-delivering my parcel. In the end, I had to collect from the post office anyway!

Many thanks for taking the time to send us your feedback, we really appreciate this. We're really pleased to hear that we have provided you with exceptional service albeit you have received problems with your delivery by DHL. We've checked this with DHL and it appears they outsource some of their deliveries to a third party and in this case to the local postal service. We're really sorry that the transit time and level of service has no where near met by DHL on this occasion. Going forward we're more than happy to offer you a standard mail service for your next shipment - the package would need to be 2 kg or under in weight and have total dimensions of not more than 90 cm in total. We hope this helps and please don't hesitate to contact us if you have any queries regarding your shipments. Kind Regards Tracy.

Brian Wildgoose 25 June 2014

forward2me basic

excellent service,as usual,.Item arrived in double quick time and well packed.
Many thanks.

That's great to hear that we continue to provide you with an excellent service and that you are happy with our packaging and delivery times. Thank you for providing us with your feedback and we look forward to hearing from you again soon. Kind Regards Tracy.

Daniel Tanner 25 June 2014

DHL Express Worldwide

The whole process cost a lot more than I expected.

Many thanks for taking the time to provide us with your feedback, we really appreciate this. We're really sorry you felt that you needed to leave us negative feedback, we strive to maintain excellent service at all times. We wanted to provide you with some background to your shipping costs. The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. Due to your shipment containing footwear in boxes this does tend to volume out more than the actual weight. To help with this situation some customers ask us to remove the footwear from the boxes which would reduce the size of the shipment and hence the shipping costs. We’ve also noticed that you received a similar order within a few days of your original shipment being despatched. We do provide a consolidation service which enables you to ship multiple packages at the same time. For your situation there would have been a saving of £37.44 on your total shipping costs if this service had of been used – we’re sorry if you were not aware of this. We would have checked if you'd required this service if your shipment hadn't of left us before the next parcel arrived. We hope this all helps and that you will continue to use our services. If you are dissatisfied at any time with your shipping costs or our services please don’t hesitate to contact us before you ship and we’ll be happy to look at the situation and ensure that you are shipping most cost effectively. Kind Regards Janet Janet Grundy Director.

That is fine and I do understand what you are saying it is just that I have been getting these shipped from the UK for at least 4 years now and this was by far and away the most expensive experience that I have had.

Jo Wells 24 June 2014

DHL Express Worldwide

Simply the best forwarding company available. Top people, expert packaging and awesome service.

Many thanks for your kind comments and for taking the time to provide your feedback, we really appreciate this. That's great to hear that you are happy with the service we provide you with and hope to ship many more parcels for you in the future. We look forward to hearing from you again soon and have a great day. Kind Regards Tracy.

MICHALAKIS HADJIYIANNIS 24 June 2014

DHL Express Worldwide

Quick - delivered everything in time!

Many thanks for taking the time to provide us with your feedback, we really appreciate this. That's great to hear that we offered you a quick service and your shipment was delivered on time. Hope to hear from you again soon. Kind Regards Tracy.

Thomaz Gustafsson 23 June 2014

DHL Economy Select

Great service. Solved some specific ones...

Many thanks for taking the time to provide us with your comments, this is very important to us. We're so pleased that you thought we offered a great service and helped you out where needed. We look forward to hearing from you again soon and hope you have a great week. Kind Regards Tracy.

Caralea Holroyd 23 June 2014

DHL Express Worldwide

Great service. Overall, the price for the two lots of postage was only a little more than what I had previously paid for postage for eBay sellers sending direct from UK to Australia. Happy to use again.

Many thanks for your great comments regarding our service. We're so pleased that you were happy with your shipping costs and service provided and that you are happy to use forward2me again. We look forward to hearing from you again soon. Kind Regards Tracy.

michael featherston 22 June 2014

DHL Express Worldwide

simple to use,very fast postage!

Many thanks for taking the time to provide us with your comments. It's great to hear that our service was simple to use and you received your shipment in a timely manner. We look forward to hearing from you again soon. Kind Regards Tracy.

Gianluca Marini 21 June 2014

DHL Economy Select

Excellent service, as usual !! The best you can hope to find!! Many thanks!!

Many thanks for your great comments regarding our service. We're really pleased you received excellent service and we look forward to shipping many more parcels for you in the future. Have a good week. Kind Regards Tracy.

Luca Rusticali 20 June 2014

DHL Economy Select

Excellent service, fast shipping, perfect communication, done a consolidation of six packets without any problem, many thanks!!!

Many thanks for taking the time to provide us with your feedback, we really appreciate this. It's great to hear that we provided you with an excellent service and all went well. We'll look forward to receiving your next package. Kind Regards Tracy.

Charles Bajada 20 June 2014

forward2me basic

Reliable as always. Well done for the great service.

Many thanks for your kind comments, we're so glad that we continue to provide you with a good reliable service. We look forward to receiving your next parcel. Have a great day. Kind Regards Tracy.

Vitor Esteves 19 June 2014

DHL Economy Select

Excellent service. The dispatch of my parcels from UK to Portugal have been always flawless.

Many thanks for taking the time to provide us with your feedback, this is very important to us. We're really pleased that we continue to provide you with an excellent flawless service. We hope you have a great week and look forward to hearing from you again soon. Kind Regards Tracy.

Charles Baskerville 19 June 2014

DHL Express Worldwide

Excellent customer service! I initially had some difficulty arranging my payment information and CS assisted me very thoughtfully with much interest. Fantastic delivery service! DHL delivered my package from the UK to the USA in just four days, with great tracking data. Overall rating - FANTASTIC service!

Many thanks for providing us with your feedback regarding the fantastic service you received from forward2me, we really appreciate this. It's great to hear that all went well in the end after your initial problem making payment. We look forward to hearing from you again soon. Kind Regards Tracy.

MARK DUCA 19 June 2014

TNT Economy Express

The service is excellent, but expensive.

Many thanks for taking the time to provide us with your feedback, this is very important to us. We're really pleased that you found our service excellent albeit expensive. The service we provide is a premium, tracked, door to door service however we are continually working with our shippers to obtain better deals for our customers. For small, low value parcels we are able to offer a standard mail option with no tracking or delivery guarantees. For larger shipments we are able to look at slower shipping options. If you would like us to look at these options for your future shipments please let us know and we'll be happy to do so. We hope this all helps and look forward to hearing from you. Kind Regards, Tracy. Kind Regards Tracy.

Ris Doebar 19 June 2014

DHL Economy Select

I really appreciate how much effort this company puts in their services to satisfy customers. Thanks so much!

Many thanks for your kind comments and for taking the time to provide us with your feedback, we really appreciate this. That's great to hear that our service met your expectations and that you appreciated the service we provide. We look forward to shipping many more parcels for you in the future. Have a great week. Kind Regards Tracy.

Laureen Fredella 19 June 2014

DHL Express Worldwide

Fast and efficient!

Many thanks for your great feedback. We're really pleased that you found our service fast and efficient. We look forward to hearing from you again soon. Kind Regards Tracy.

Spyros Vris 18 June 2014

DHL Express Worldwide

I think that the cost is too high. I would prefer something cheaper.

Many thanks for taking the time to provide us with your feedback, this is very important to us. We're sorry to hear that you found our shippers charges too high - the service we like to offer our customer is a premium, tracked, door to door service. If you are looking for a lower cost shipping we are able to offer a standard mail option with no tracking or delivery guarantees for smaller low value parcels. If you would like us to look at this option for you for future shipments please let us know and we'll be happy to do so. Another alternative is if you are thinking of making a number of purchases from different retailers we can offer you our consolidation service. All your parcels are consolidated into one shipment saving on shipping charges. If you would like more information on this please let us know. We hope this all helps and look forward to hearing from you again soon. Kind Regards Tracy.

Having a standard shipping option available to select in the first place would be ideal. I appreciate that you can offer it now, and i will definately make use of it in a future purchase. Please do not misunderstand my comment, I think your services were great and you deliver what you promise, it is just that the cost (for my pocket at least) is a bit high.

Making thanks for taking the time to upgrade your feedback from good to excellent. We're really pleased to hear that we offered you a great service and will have no problem offering standard mail for small, low value parcels in future. To meet this criteria your parcel will need to be 2 kg or under in weight and have total dimensions of less than 90 cm. We hope this all helps and thank you once again for your review. Kind Regards Tracy.

Bruno Romano 18 June 2014

DHL Express Worldwide

First experience with and definitive will use again. Fast and reliable service. No expensive. Thanks for a great service

Many thanks for providing us with your feedback regarding your first shipment with us. We're really pleased to hear that we provided you with a great service and that you found shipping with us fast and reliable. We'll look forward to hearing from you again soon. Have a great week. Kind Regards Tracy.

pascal bosquet 18 June 2014

DHL Economy Select

although it's a bit expensive, it's really worth. My package arrived there at 4pm, i paid directly and at 4:30pm i already received a tracking. will use them again

Many thanks for providing us with your feedback, we really appreciate this. We're really pleased the that you were happy with the speed of the delivery of your shipment and that you are looking to use our services again albeit you found our service a little expensive. We pride ourselves on offering our customers a premium, tracked, door to door service. If you are looking to ship any small low value items we're able to offer you a standard mail option with no tracking or delivery guarantees. We hope this helps and look forward to hearing from you again soon. Kind Regards Tracy.

Elayne Borg 17 June 2014

DHL Express Worldwide

I will not use them again. Apart from the fact that it was very expensive, I was charged for DHL service and I still got thme after a week

Many thanks for taking the time to feedback to us - we really appreciate it. We're really sorry you felt that you needed to leave us negative feedback but looking at the detail of your shipment we can fully understand why. We received three items for you on the 30 May. We repacked and prepared them for international shipping and sent you a shipping invoice at 15:19. You kindly and promptly paid it at 15:34 and we shipped your parcel at 15:54 through the DHL Express Tracked service. The transit time and level of service has no where near been met by DHL on this occasion. We have opened a case file with them and we will ensure that you are compensated for not providing the level of service that we pride our selves on. We will be back in touch very shortly. In the meantime please be assured that we do all we can and will ensure that you have no loss either monetary or with regard to your goods. We hope this helps and we looking forward to speaking with you very soon. In the meantime have a great weekend. Kind Regards Janet Janet Grundy Director.

Mihkel Meinberg 17 June 2014

DHL Economy Select

Customer service very efficient, delivery appropriately fast.

Many thanks for taking the time to provide us with your feedback. We really appreciate this and are so pleased you that we provided you with an efficient, speedy service. We look forward to hearing from you again soon. Kind Regards Tracy.

Freeman Rolle 17 June 2014

DHL Express Worldwide

Excellent service!

We're really pleased to hear that we provided you with an excellent service. We look forward to hearing from you again soon. Have a great day. Kind Regards Tracy.

Kayhleen Alder 16 June 2014

DHL Express Worldwide

Thrilled with the service arrived promptly and without incident.
I will definitely use the services of Forward2me again and am happy to recommend it to others. Thank you Kat Australia

Many thanks for providing us with your feedback, we really appreciate this and for your recommendations. We're so happy that you are thrilled with our service and that all went well with your shipment. We hope to hear from you again soon and to be of service to you for many years to come. Kind Regards Tracy.

Andy McNeill 16 June 2014

DHL Express Worldwide

I love the service. Possibly could use a few more postage options to Australia, though...

Many thanks for your kind comments, we're really pleased that you love our service. We're hoping to have more shipping options available for our customers in the future and are continually working with couriers to obtain the best deals. If you would like us to look at other options for you next time you ship please don't hesitate to get in touch and we'll be happy to look at his for you. We look forward to hearing from you again soon. Kind Regards Tracy.

Anna Giovannini 16 June 2014

DHL Express Worldwide

Managed to make my purchase really easily with the address provided by Forward2me, and was notified as soon as the package arrived at my address. Forward2me provided me a quote for shipping really quickly and as I contacted them asking if they could hold the package while I was away from home, they replied fast courteously. As soon as I paid for the shipping quote, my package was shipped and arrived safe and sound.

I am very very pleased with their service and will definitely be using them in the future for any purchases I need to make in the UK. Thank you very much!

Many thanks for taking the time to provide us with your feedback regarding our service. That's really great to hear that you were happy with our service and that you are looking to ship with us again. We really appreciate your custom and hope to be of service to you for many years to come. Have a great week. Kind Regards Tracy.

Ingemar Öberg 14 June 2014

DHL Economy Select

I�

fast and easy too use

That's great to hear that you found our service fast and easy to use. We really appreciate your feedback and look forward to hearing from you again soon. Kind Regards Tracy.

andrew miller 13 June 2014

DHL Express Worldwide

Need to be able to choose which freight company as DHL is probably most expensive.

Many thanks for taking the time to provide us with your feedback, this is really important to us. The service we provide through DHL is a premium, tracked, door to door service. For small low value items we are able to offer a standard mail option with no tracking or delivery guarantees. We are working hard with our web developers at the moment to add more shipping options to our site and hope to have this live in the coming months. In the meantime if you would like us to look at other options next time you ship please get in touch and we'll be happy to look at this for you. We hope this helps and have a great day. Kind Regards Tracy.

Edward Watson 13 June 2014

DHL Express Worldwide

Excellent service, although a bit expensive on small items.

Many thanks for providing us with your comments regarding our service, we really appreciate this. That's great to hear that you found our service excellent although a little expensive to ship small items. We're unsure if you are aware we are able to offer a standard mail service with no tracking or delivery guarantees for small, low value items. If you would like us to look at this for you next time you ship please let us know. We look forward to hearing from you again soon. Kind Regards Tracy.

Engjell Mehmetaj 13 June 2014

DHL Express Worldwide

Excellent service ! Very good comunication and lighting fast delivery ..
Thankyou !

We're really pleased to hear that we provided you with an excellent service and you found that we offered good communication and speedy delivery of your shipment. Thank you for taking the time to provide us with your feedback and we look forward to hearing from you again soon. Kind Regards Tracy.

Jennifer Mees-Boger 13 June 2014

DHL Express Worldwide

Forwad2me was very helpful as my personal shopper, even when the retailer sent the wrong item. Forward2me contacted the retailer, returned the wrong item and arranged for the right item to be sent. Thanks Forward2me.
Jennifer Mees-Boger

Many thanks for taking the time to provide us with your feedback, this is really important to us. We're so pleased that we were able to help you with your Personal Shopper purchase, that all ended well and you received the correct item. We look forward to hearing from you again soon. Have a great day. Kind Regards Tracy.

Unverified Customer 12 June 2014

Unknown Shipment Details

Always great service

Many thanks for your great comments regarding our service we really appreciate this. We look forward to hearing from you again soon. Kind Regards Tracy.

Jeffrey Dionisio 12 June 2014

DHL Express Worldwide

Fast but Really expensive

Shipping rates too high. Paid 50us for shipping 2 med t shirts.

Many thanks for taking the time to provide us with your feedback. We really pleased that you were happy with the speed of our service albeit you found shipping really expensive. The service we offer is a premium,tracked,door to door service however if you are looking to ship small, low value items we are able to provide you with a standard mail option. This service does not include any tracking or delivery guarantees. If you would like us to look at this service for you the next time you ship please contact us and we'll be happy to look at this for you. We hope this helps and look forward to hearing from you again soon. Kind Regards Tracy.

Mohamed Mabrook Ali 11 June 2014

DHL Express Worldwide

MMA

Great Service as always! My packages were handled with such great care (repacking etc)

Thank you guys!

Thank you for your great comments. Customer feedback is really important to us. We're delighted your packages arrived safely and well-packed. We look forward to helping you, with further shipments, in the future. Kind Regards, Hilary.

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