Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
John Rondolo
03 November 2014
DHL Express Worldwide
JR
excellent communication with prompt service!
GILLES VAN KAIL
03 November 2014
DHL Express Worldwide
GVK
Service de très grande qualité, la communication également.
Seul regret le tarif pour les envois et si ils proposaient plus d'options d'envoi ordinaire (non express) à l'international ca serait parfait.
Seul regret le tarif pour les envois et si ils proposaient plus d'options d'envoi ordinaire (non express) à l'international ca serait parfait.
Teresa Lam
03 November 2014
DHL Express Worldwide
Many thanks for leaving your feedback and sincere apologies for the delay in getting back to you.<br/><br/>We’re sorry to hear that you thought the shipping costs were expensive. Your shipping costs include the receiving, processing and repacking of your parcel in preparation for secure international shipping. <br/><br/>It also includes preparation of the export paperwork and quality control checks before it leaves our warehouse. It also covers the full support of our customer care team throughout the whole process from receipt of your parcel until it arrives at your door.<br/><br/>The good news is we are now trialling our budget, untracked service for small and low value items which offers absolutely no guarantees and no delivery timescales but is cheaper than the express service.<br/>We hope this helps and that you will continue to use forward2me.<br/><br/>Kind Regards,<br/><br/>Janet<br/><br/>Janet Grundy<br/>Operations Director
TL
The shipping cost is extremely expensive. We don't always need the next day delivery. Please extend your service by providing standard delivery, say 7 days from UK to Hong Kong with delivery cost under GBP 10 and that will be very attractive.
Michael Pedersen
02 November 2014
DHL Economy Select
MP
Fast shipping. Excellent service!!! And quick to reply on any questions! ;)!
Trustworthy forwarding service! A+++
Trustworthy forwarding service! A+++
Mimi Wu
31 October 2014
DHL Express Worldwide
Many thanks for providing us with your feedback, this is very important to us.<br/><br/>We're really pleased that you were happy with our speedy shipping, email responses and overall service we provided you.<br/><br/>We're sorry to hear that you found that the DHL charges were more than expected however we are able to offer services via couriers such as UPS and TNT. If you would like us to look at other options next time you ship please let us know?<br/><br/>We hope this helps and we look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
MW
Very very fast shipping via DHL to Hong Kong. The customer service team was very responsive to emails, and they held my packages free of charge while I waited for everything to arrive, and then sent everything to me in one package. Overall a good service. Only thing is, the DHL charges were quite high, this is the first time I've tried a UK consolidator/forwarder, it's a lot more expensive compared to shipping from USA.
Bradley Fried
31 October 2014
DHL Express Worldwide
Many thanks for taking the time to feedback us.<br/><br/>We're so pleased that you appreciate our good communication and care taken with your parcels.<br/><br/>We'll look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
BF
Good communcation and care in checking packed items before re-shipment.
Lori Moore
31 October 2014
DHL Express Worldwide
Many thanks for your great comments and feedback.<br/><br/>We're so pleased that you love our service and hope to ship many more parcels for you in the future.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/>Tracy.
LM
I absolutely love this service! Thank you so much for a job very well done!!!
Hassan Elgamal
30 October 2014
DHL Express Worldwide
Many thanks for providing us with your feedback, we really appreciate this.<br/><br/>That's great to hear that we offered you good efficient service and that you appreciate our premium, tracked, door to door service.<br/><br/>We look forward to receiving your next parcel.<br/><br/>Kind Regards,<br/>Tracy.
HE
While it is a tad pricey, I understand international shipping always is, so no complaints there! Very efficient and great customer service. I will use forward2me again.
GEORGE GKIORTZIS
30 October 2014
UPS Standard Single
Many thanks for your feedback.<br/><br/>We're really pleased that we continue to provide you with an excellent service.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/>Tracy.
GG
excellent service one more time!!!! Many thanks to forward2me team!
Erin Buteau
29 October 2014
DHL Express Worldwide
Many thanks for your great comments relating to your recent experience with forward2me.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
EB
Service was great - fast and informative. Thanks.
Warren Zarb
29 October 2014
TNT Economy Express
Many thanks for providing us with your feedback, we really appreciate this.<br/><br/>We're really happy that we offered you excellent service and communication albeit a little more expensive than expected.<br/><br/>We always do our best to make shipping as cost effective as possible and the service we provide is a premium, tracked, door to door service. We are able to offer our forward2me basic service or untracked postal service to Malta although these services are only available for single parcels and not consolidated shipments.<br/><br/>We hope this helps and please don't hesitate to contact us if we can assist you further.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/>Tracy.
WZ
excellent service, excellent communication but on the expensive side . in my opinion this matter can easily be fixed.
Apostolos Pentalios
29 October 2014
DHL Express Worldwide
Many thanks for your feedback, this is very important to us.<br/><br/>We're really pleased that you received an excellent speedy service and that you thought our communication was perfect.<br/><br/>We are now able to offer more courier services such as UPS, DPD and TNT alongside our untracked postal service. If there is a particular courier that you prefer please let us know and we'll be happy to look at this for you.<br/><br/>We hope this helps and look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
AP
Excellent and really fast service!! Communication is also perfect. However more delivery companies should be included because dhl is expensive.
josef grech
29 October 2014
DHL Express Worldwide
Many thanks for your great comments, we really appreciate your feedback.<br/><br/>Kind Regards,<br/>Tracy.
JG
Perfect service
Clayton Fourie
29 October 2014
DHL Express Worldwide
CF
Very good service recieved. Communication was great and pricing was good. Highly recommended !!
Many thanks for your feedback, we're really pleased that you received very good service with great communication and pricing.<br/><br/>We'd also like to thank you for your recommendation.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Mika Heikkilä
29 October 2014
DHL Economy Select
Many thanks for providing you with your feedback, this is very important to us.<br/><br/>We're so pleased that the service we offered you was excellent and our customer service department was helpful however that you found our shipping costs very high.<br/><br/>We've noticed that the parcel we shipped for you was quite large. Couriers generally calculate the cost of shipping by the amount of space that your shipment occupies, rather than the actual weight if this is greater - we're really sorry if this was more than expected. The service we offer is a premium, tracked, door to door service.<br/><br/>We hope you will consider using our services again and if you would like to provide us with the weight and dimensions of your next parcel we'll be happy to estimate the shipping costs for you before you proceed with the purchase.<br/><br/>We hope this helps and have a great weekend.<br/><br/>Kind Regards,<br/>Tracy.
MH
Excellent service!
Very helpful customer service!
But prices are enormously high.
Even with the cheapest option.
Very helpful customer service!
But prices are enormously high.
Even with the cheapest option.
Raina Endo
28 October 2014
DHL Express Worldwide
Many thanks for sending over your feedback, we really appreciate this.<br/><br/>We're so pleased that you found we offered an excellent speedy service and hope to hear from you again soon.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/>Tracy.
RE
EXCELLENT! very prompt and fast with communication and shipping/handling time. I paid for the item in the morning and the package was shipped by the afternoon. Will be using again for sure!
Riboni filippo
28 October 2014
DHL Economy Select
We're so pleased to hear that we offered a great speedy service, thank you for sending over your feedback.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
RF
Sono soddisfattossimo! Ultraveloci! GREAT!!
Taylor McCaslin
28 October 2014
DHL Express Worldwide
Many thanks for your feedback, it’s important to us.<br/><br/>Sincere apologies for the delayed response; we normally respond faster than this but we have been really busy with the pre festive period rush.<br/>We are really sorry to hear that your box containing your lights was damaged when it arrived at your door, this is not DHL’s normal standard of service so something must not have gone quite right.<br/>We are pleased to hear that your items were not damaged but wanted to reassure you that if they had, we would have done the right thing and reimbursed you without hesitation for the goods and the shipping costs.<br/>We would like to encourage you to give us another try and continue to benefit from our service and have therefore applied a £10 shipping credit to your account.<br/>We hope this helps and that you will continue to use forward2me.<br/><br/>All the very best for the festive holiday and happy new year to you and all your family.<br/><br/>Kind Regards,<br/><br/>Janet<br/><br/>Janet Grundy<br/>Operations Director
TM
Box arrived heavily damaged. Contents packaging was damaged, however the product was not. Will not use again.
Ioannis Frenelis
27 October 2014
DHL Economy Select
That's great to hear that we continue to provide you with an excellent service, many thanks for sending over your feedback.<br/><br/>Kind Regards,<br/>Tracy.
IF
Excellent service, as always.
Frînculescu Cosmin
27 October 2014
DHL Economy Select
We're so pleased that we provided you with a great service, thanks for letting us know.<br/><br/>Kind Regards,<br/>Tracy.
FC
Great service.
Unverified Customer
26 October 2014
Unknown Shipment Details
Many thanks for your feedback, we appreciate this.<br/><br/>We're so pleased we were able to sort out your initial problems with your delivery and that all went well in the end.<br/><br/>We'll look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
In spite of a few problems at the beginning, getting this delivered from the supplier to Forward2me, the axle arrived in Norway only a few days later and was delivered to me without any further problems. Forward2me solved the problems excellently.
RIVIERE Philippe
25 October 2014
DHL Express Worldwide
Many thanks for taking the time to provide us with your feedback, this is very important to us.<br/><br/>We're really pleased that you received good service from us and would like to thank you for your suggestions on how to improve our service to you.<br/><br/>We're continually trying to improve the service we offer our customers and will forward these suggestions over to our developers. <br/><br/>We hope this helps and look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
RP
Good service. I would have like more accuracy in the designation of the objects and the possibility to get some more details of the invoice in the history of shipments
Kirsty Duerden
25 October 2014
DHL Express Worldwide
Many thanks for your feedback, we really appreciate this.<br/><br/>That's great to hear that we offered great communication and that you feel we are trustworthy and reliable.<br/><br/>We hope to hear from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
KD
Great communication. Trustworthy & reliable. Thanks!!!
Karen Forbes
24 October 2014
DHL Express Worldwide
Many thanks for taking the time to send over your feedback, this is very important to us.<br/><br/>We're really happy that you had a fantastic experience with forward2me and that you will recommend us to your family and friends - thank you very much for this.<br/><br/>We'll look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
KF
I am a first time user from Australia and I found the service to be fantastic! I will be using forward2me again in future and will recommend the service to my family and friends.
Jan Bedenham
24 October 2014
DHL Express Worldwide
Many thanks for your kind comments, we really appreciate them.<br/><br/>We're so pleased that we have provided you with excellent service and would like to thank you for recommending you to your friends and family.<br/><br/>We'll look forward to receiving your next parcel.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/>Tracy.
JB
Fast, reliable and reasonably priced.
Have recommended Forward2me to friends and family.
Will be ordering more goods shortly.
I would also like to take this opportunity to personal thank the Team at Forward2me for the excellent service provided.
Have recommended Forward2me to friends and family.
Will be ordering more goods shortly.
I would also like to take this opportunity to personal thank the Team at Forward2me for the excellent service provided.
olga lazaridou
24 October 2014
DHL Express Worldwide
Many thanks for your excellent comments.<br/><br/>We're so pleased that you think we are the best forwarding company and that our staff are really helpful.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/>Tracy.
OL
Excellent ,really helpful team!!! The best forwarding company!!!
Edah Ithnain
24 October 2014
DHL Express Worldwide
Many thanks for providing us with your feedback, we really appreciate this.<br/><br/>We're really pleased that you were happy with our packaging and that you received your parcel quickly albeit the price a little more than expected.<br/><br/>The service we offer is a premium, tracked, door to door service and that's great to hear that you are looking to use our service again.<br/><br/>We look forward to receiving your next parcel.<br/><br/>Kind Regards,<br/>Tracy.
EI
Forward2me repacked the items bought well/ compactly enough and parcel was sent very quickly. Great service though the price was not quite the lowest. Would use their service again.
Jack Westerfer
24 October 2014
DHL Express Worldwide
Many thanks for your great comments.<br/><br/>We hope to be of assistance to you again soon.<br/><br/>Kind Regards,<br/>Tracy.
JW
Great fast awesome
Robert Stillers
23 October 2014
DPD Classic
Many thanks for your kind comments, we really appreciate them.<br/><br/>We're so pleased you we provided you with a great service.<br/><br/>Kind Regards,<br/>Tracy.
RS
Nice staff, great performance!
Timon Uhrina
23 October 2014
DPD Classic
Many thanks for providing with your feedback, we really appreciate this.<br/><br/>That's great that we provided you with a speedy service with excellent communication.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
TU
Very fast, excellent communication
John G. Torp
22 October 2014
DHL Economy Select
That's great to hear that we continue to offer you a speedy shipping.<br/><br/>Many thanks for your feedback and we look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
JGT
Fast shipping as always
Leanne Holland
22 October 2014
DHL Express Worldwide
Many thanks for your feedback, that's great to hear that you thought we provided you with an excellent service which was quick and reliable.<br/><br/>We hope to hear from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
LH
Excellent service. Quick and reliable.
Unverified Customer
21 October 2014
Unknown Shipment Details
Many thanks for your feedback, we're really pleased that you received fast communication and very good service.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
fast comunication, very good service, will use again
cosimo de angelis
21 October 2014
UPS Standard Single
Many thanks for letting us know that you received a speedy accurate service from forward2me.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
CDA
very fast and accurate
Peter Friberg
20 October 2014
UPS Standard Single
We're really pleased to hear that you received an excellent service from forward2me, thank you for letting us know.<br/><br/>Kind Regards,<br/>Tracy.
PF
Excellent service
Cosmin Dusleag
20 October 2014
Untracked Budget
Many thanks for providing us with your feedback, this is very important to us.<br/><br/>We're so pleased that you received excellent service from forward2me albeit you found the shipping rates a bit high.<br/><br/>The service we provide includes the use of your own unique forward2me address, the acceptance and processing of your parcel including repackaging to ensure that your parcel is safe and secure for international shipping also all export paperwork required. Like lots of other forwarding companies we don't charge any monthly or annual fees.<br/><br/>We hope this helps and that you decide to ship with us again soon.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/>Tracy.
CD
They have an Excellent Customer Service team, too bad the rates are bit high. Thanks for the great service.
Rob McKenzie
20 October 2014
DHL Economy Select
Many thanks for your feedback, we really appreciate this.<br/><br/>We're really pleased that you found our service good and efficient.<br/><br/>Kind Regards,<br/>Tracy.
RM
The service is good and efficient.
Mohd Khairulnizam Naser
19 October 2014
DHL Express Worldwide
Many thanks for your feedback and recommendations.<br/><br/>That's great that you received a fast, reliable and good service.<br/><br/>Kind Regards,<br/>Tracy.
MKN
Fast, reliable and very good service.I will surely recomend forward2me to others.
Mircea Cristian Tenea
18 October 2014
DHL Economy Select
MCT
Fast, reliable, excellent communication.
Many thanks for your great comments, we're really pleased that you are happy with our service.<br/><br/>Kind Regards,<br/>Tracy.
rosemary copeland
18 October 2014
DHL Economy Select
Many thanks for taking the time to feedback us.<br/><br/>We're pleased to hear that we provided you with a great service.<br/><br/>Kind Regards,<br/>Tracy.
RC
Great service.
Akinniyi Aramide
17 October 2014
DHL Economy Select
That's great to hear - thank you for letting us know.<br/><br/>Kind Regards,<br/>Janet.
AA
I am very satisfied?
Thank,you
Thank,you
ROBERT DE RIDDER
17 October 2014
DHL Express Worldwide
Many thanks for taking the time to provide us with your comments.<br/><br/>We're so pleased that you were happy with our service and that we provided you with peace of mind with our premium, tracked, door to door courier service.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
RDR
Overall very pleased with the service provided by forward2me. The use of quality couriers such as DHL and Fedex is also very important and gives good peace of mind.
Jennifer Mees-Boger
17 October 2014
DHL Express Worldwide
Many thanks for taking the time to feedback us, we're really pleased that everything worked well for you.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/>Tracy.
JM
Shipping worked great.
Otto Lok Tao Lam
17 October 2014
DHL Express Worldwide
Many thanks for your feedback, it's really appreciated.<br/><br/>That's great to hear that everything arrived in good condition.<br/><br/>We look forward to receiving your next parcel.<br/><br/>Kind Regards,<br/>Tracy.
OLT
Everything arrived in good condition
Javier Martínez Aníbarro
16 October 2014
DHL Economy Select
JMA
You are awesome
Many thanks for your great comments, we really appreciate this.<br/><br/>Have a lovely weekend.<br/><br/>Kind Regards,<br/>Tracy.
Narasimhan T V
16 October 2014
DHL Express Worldwide
Many thanks for your great feedback, we really appreciate this.<br/><br/>We're really pleased that you feel we do a good job and we offered you the best service.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/>Tracy.
NTV
I got the very best services that I can. Keep up the good job.
Lynette Lambert
16 October 2014
UPS Express Saver
Many thanks for taking the time to provide us with your comments, we really appreciate this.<br/><br/>That's great to hear that we were very helpful, efficient and responsive.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
LL
Very helpful
very efficient
very responsive
very efficient
very responsive
Dwight Aubrey
15 October 2014
DHL Express Worldwide
Many thanks for your feedback, we're really pleased that you are happy with our service.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
DA
Very happy
Supanee Techadamrongsin
15 October 2014
DHL Express Worldwide
Many thanks for your feedback, we're really pleased our service worked well for you.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/>Tracy.
ST
NICE.
Antonio Farragolo
14 October 2014
UPS Standard Single
Many thanks for leaving your feedback, it’s really important to us. Sincere apologies for the delay in getting back to you.<br/><br/>We feel that your situation hasn’t taken best advantage of our services which has probably lead to you feeling that you’ve paid more than you would have liked to, we’re sorry about that.<br/><br/>We received a parcel for you on the 30 Sept and you paid for the shipping invoice.<br/>Without us realising (parcel was processed by another processor) we received another one on the same day. This could have been put together with your first parcel and reduced your shipping costs.<br/>We received another parcel on the 2 October once your first two shipments had left us two days previously. Again this could have been put with the other items and shipped altogether as one to reduce your shipping costs once again.<br/>Customers usually e-mail in to forward2me to tell us if they are sending us several parcels so that we can consolidate them into one, however we are currently working on our site to allow you to tell us when and how you would like to ship your parcels.<br/><br/>We are currently holding a shipment of Lithium batteries for you – there is a Dangerous Goods shipping charge applied to this for the extra processes involved at the request of our couriers. This includes special packing, labelling and export paperwork. Please let us know when you would like this processing as we’d be more than happy to help.<br/><br/>We hope this all helps to explain the situation and we hope that we can look after your parcels again very soon.<br/><br/>Kind Regards,<br/><br/>Janet<br/><br/>Janet Grundy<br/>Operations Director
AF
Always trying to give the best service, and stealing the greatest amount of money that they can for that.
Thank you very much, but f2me lost a client.
Wishing you the best
Regards
AJF
Thank you very much, but f2me lost a client.
Wishing you the best
Regards
AJF