Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Omar Romero
13 November 2014
Untracked Budget
OR
Excellent! Fast delivery to Mexico. A highly recommended service. Thank you.
Andre Baptista
12 November 2014
DHL Economy Select
AB
Serviço funcionou impecavelmente.
A encomenda chegou de manhã, pedi o encaminhamento à hora do almoço e à tarde já tinha sido enviada.
Demorou 3 dias.
O melhor serviço do genero.
A encomenda chegou de manhã, pedi o encaminhamento à hora do almoço e à tarde já tinha sido enviada.
Demorou 3 dias.
O melhor serviço do genero.
Mike Wallin
12 November 2014
UPS Standard Single
MW
Insanely quick handling and shipping.
vasiliki grigoropoulou
12 November 2014
UPS Standard Single
VG
great fast service,prices are much better than before :)
Silvana Gelfo
11 November 2014
forward2me basic
SG
Service was very good although a little expensive - i will surely use again your service
Anita Solbu
11 November 2014
DHL Economy Select
AS
I got what I had ordered and communikation was good.
dawn salo-clark
11 November 2014
DHL Express Worldwide
DS
wonderful service and fast response . Love to use this service.
Mr Robinson
11 November 2014
DHL Economy Select
MR
whilst we had alittle trouble logging in to the site they were very helpful from the start. When placing our orders from Asda and Sainsburys, Forward2me were very quick dispatching our goods and delivery to us was outstandingly quick with only a little hiccup spilt Tantoori powder, but what the heck soon cleared up. Excellent service 10 out of 10
Athanasios Rorris
11 November 2014
Untracked Budget
AR
I am very happy with forward2me service. The order arrived without any problem and I will use it again. Thank you.
Markos Loizos
11 November 2014
DHL Express Worldwide
ML
Always an excellent customer service and at most affordable prices!
Giovanni Cocucci
11 November 2014
DHL Express Worldwide
GC
A perfect service and an incredible custom service open also on Sunday by mail
carlos santana
10 November 2014
DHL Economy Select
CS
very good
Philip Farrugia
10 November 2014
DHL Express Worldwide
PF
++++++++++++AAAAAAAAAAAAAA
Katherine Parker
10 November 2014
Royal Mail Tracked
KP
Always fast shipping and GREAT communication
DICKENS KEITH
10 November 2014
DHL Express Worldwide
DK
super fast careful service , i could not find a better partner than this company , they have solved many shipping headaches problems for us
Mr. Edrolin Claudio
10 November 2014
DHL Express Worldwide
MEC
Fast service and very dependable!
replies to messages promptly!
replies to messages promptly!
Elpida Gregoriadou
10 November 2014
DHL Express Worldwide
EG
But the shipping was very expensive
AIKATERINI LIRAKI
10 November 2014
DHL Economy Select
AL
Excellent customer assistance, maybe it costs a little but worths every single penny of it.. Great Britain never before was so close for shopping.
JENNIFER OTOOLE
10 November 2014
DHL Express Worldwide
JO
Excellent service. Lovely people
JO
ABSOLUTELY GREAT.
JO
A great idea, and great service...
timoteo hernandez
10 November 2014
DHL Express Worldwide
TH
Great customer service. Had a little trouble with my payment, completely my fault, you guys were very kind and courteous while I fixed it. Shipment arrived very quickly after all my kinks got worked out. Will definitely use again when vendors do no ship to US.
Nash Mixon
10 November 2014
DHL Express Worldwide
NM
Very fast, and glad for the service, but a bit too expensive as well.
zhixia gao
09 November 2014
DHL Express Worldwide
ZG
The consolidation fee is ridiculous high. 6 GBP each package. I have to pay 24 GBP for four small packages for 4 pieces of tiny makeup products. The consolidation fee is even more than the DHL postage. I will change to use borderlinx because they never charge me consolidation fee.
Many thanks for your feedback, it’s really important to us. Sincere apologies for the delay in getting back to you. <br/><br/>There has been an error when your consolidation fee was calculated on this shipment. As your items are small you should have only been charged £6 and not £24.<br/>By way of apology we would like to refund the full consolidation fee that was applied which was £24<br/><br/>We hope this helps and that you will continue to use forward2me.<br/><br/>Kind Regards,<br/><br/>Janet<br/><br/>Janet Grundy<br/>Operations Director.
Simon Cutajar
09 November 2014
DHL Express Worldwide
SC
Thanks.
James Vella Bondin
08 November 2014
forward2me basic
JVB
Excellent service
Brython Williams
08 November 2014
DHL Express Worldwide
BW
currently awaiting Customs clearance in Philippines
Julie-Marie Macri
08 November 2014
DHL Express Worldwide
JM
The customer service and web platform is excellent.. you can't ask for more in this regard.. however, the delivery prices are still way over the top and hasn't improved over the last couple of years. I would have hoped to see an improvement as the customer base and therefore buying power with the various couriers should have increased over this time.
Cyrille CADERE
08 November 2014
DHL Express Worldwide
CC
Fast,reliable and trustworthy service.Thanks a lot!
John Maples
07 November 2014
DHL Express Worldwide
JM
The forward team is very adept at communicating when items arrive and arranging shipment to the end user. It has been a pleasure to do business with them and will continue to utilize their services to reduce my individual shipping costs.
John Maples
John Maples
Ronald McGuire
07 November 2014
DHL Express Worldwide
RM
Simple to set up, prompt delivery, good communication.
Thomas Byrne
06 November 2014
DHL Express Worldwide
TB
Swift, professional service with no fuss - highly recommended.
ROBERT DE RIDDER
06 November 2014
DHL Express Worldwide
RDR
Excellent service once again from forward2me. I asked to change courier/shipping company as there is a difference in service delivery/quality provided by local agents here, and this was done with absolutely no hassle whatsoever. Request for shipment consolidation was done promptly and in a most friendly manner. Well done!
Pandolitsa Asvestas
05 November 2014
DHL Express Worldwide
PA
Was happy with how quickly I received my parcel
G Grootenhuis
05 November 2014
DPD Classic
GG
Well repacked and fast, traceable shipped. AAA forwarder!
Christian Lerch
05 November 2014
DHL Economy Select
CL
Friendly contact, speedy replies and delivery.
Elena Ouklonskaia
05 November 2014
DHL Economy Select
EO
Excellent service, impressed every time with their efficiency, quality, reliability and speed.
Matthew Knoops
05 November 2014
DHL Express Worldwide
MK
great! so fast and tracked, pleasure doing business!
Daniel Skaardal
04 November 2014
DHL Express Worldwide
DS
thanks
Leigh Harris
04 November 2014
DHL Express Worldwide
LH
Very expensive way to get a package sent to Australia. Service was good, package arrived in good time and condition.
GUAN-CHEN OU (ID24155)
04 November 2014
DPD Classic
GO(
Excellent
Dominic Le Page
03 November 2014
DHL Express Worldwide
DLP
Excellent service from Forward2Me. I used them to ship an iPhone from the UK to Guernsey. They sent it out the same day as they received the phone via DHL Express and I received it the very next day. They also answered my emails in a timely and professional manner. You can't ask for more than that. I wouldn't hesitate to use again, should the price be right!
Lorenzo d''Albergo
03 November 2014
DHL Economy Select
LD
Perfect service!
ANASTASIA KITSIOU
03 November 2014
DHL Express Worldwide
AK
Excellent service, consolidation and shipping fees are a bit expensive.
Makoto Mizukami
03 November 2014
DHL Express Worldwide
MM
Always helpful!! :)
John Rondolo
03 November 2014
DHL Express Worldwide
JR
excellent communication with prompt service!
GILLES VAN KAIL
03 November 2014
DHL Express Worldwide
GVK
Service de très grande qualité, la communication également.
Seul regret le tarif pour les envois et si ils proposaient plus d'options d'envoi ordinaire (non express) à l'international ca serait parfait.
Seul regret le tarif pour les envois et si ils proposaient plus d'options d'envoi ordinaire (non express) à l'international ca serait parfait.
Teresa Lam
03 November 2014
DHL Express Worldwide
TL
The shipping cost is extremely expensive. We don't always need the next day delivery. Please extend your service by providing standard delivery, say 7 days from UK to Hong Kong with delivery cost under GBP 10 and that will be very attractive.
Many thanks for leaving your feedback and sincere apologies for the delay in getting back to you.<br/><br/>We’re sorry to hear that you thought the shipping costs were expensive. Your shipping costs include the receiving, processing and repacking of your parcel in preparation for secure international shipping. <br/><br/>It also includes preparation of the export paperwork and quality control checks before it leaves our warehouse. It also covers the full support of our customer care team throughout the whole process from receipt of your parcel until it arrives at your door.<br/><br/>The good news is we are now trialling our budget, untracked service for small and low value items which offers absolutely no guarantees and no delivery timescales but is cheaper than the express service.<br/>We hope this helps and that you will continue to use forward2me.<br/><br/>Kind Regards,<br/><br/>Janet<br/><br/>Janet Grundy<br/>Operations Director
Michael Pedersen
02 November 2014
DHL Economy Select
MP
Fast shipping. Excellent service!!! And quick to reply on any questions! ;)!
Trustworthy forwarding service! A+++
Trustworthy forwarding service! A+++
Mimi Wu
31 October 2014
DHL Express Worldwide
MW
Very very fast shipping via DHL to Hong Kong. The customer service team was very responsive to emails, and they held my packages free of charge while I waited for everything to arrive, and then sent everything to me in one package. Overall a good service. Only thing is, the DHL charges were quite high, this is the first time I've tried a UK consolidator/forwarder, it's a lot more expensive compared to shipping from USA.
Many thanks for providing us with your feedback, this is very important to us.<br/><br/>We're really pleased that you were happy with our speedy shipping, email responses and overall service we provided you.<br/><br/>We're sorry to hear that you found that the DHL charges were more than expected however we are able to offer services via couriers such as UPS and TNT. If you would like us to look at other options next time you ship please let us know?<br/><br/>We hope this helps and we look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Bradley Fried
31 October 2014
DHL Express Worldwide
BF
Good communcation and care in checking packed items before re-shipment.
Many thanks for taking the time to feedback us.<br/><br/>We're so pleased that you appreciate our good communication and care taken with your parcels.<br/><br/>We'll look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Lori Moore
31 October 2014
DHL Express Worldwide
LM
I absolutely love this service! Thank you so much for a job very well done!!!
Many thanks for your great comments and feedback.<br/><br/>We're so pleased that you love our service and hope to ship many more parcels for you in the future.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/>Tracy.