Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Carlo Barrento
25 December 2014
DHL Express Worldwide
CB
A little expensive. But a fast service.
Remus Grigore
25 December 2014
DHL Economy Select
RG
Great service, delivered in outstanding condition.Tyvm!
Andrew Banks
24 December 2014
DHL Express Worldwide
AB
Excellent service - two shipments were consolidated and despatched very quickly.
Andre Gunn
24 December 2014
DHL Express Worldwide
AG
fantastic customer service. Kind and effecient.
Dave Barry
23 December 2014
DHL Economy Select
DB
Great service, delivered in a timely manner in perfect condition.
Christos Papadopoulos
23 December 2014
UPS Standard Single
CP
Best service around. These people always take good care of all parcels, offer plenty of options for delivery and at reasonable price ... especially this time, getting your little ones presents in time ... priceless!!!
Sarah James
23 December 2014
DHL Express Worldwide
SJ
Happy with service and prompt postage, wouldnt hesistate to use again
Daryl Looms
23 December 2014
Royal Mail Tracked
DL
Great service, nothing is too much of a problem for them. I'll definitely use them again.
HSIANG OU
23 December 2014
DHL Express Worldwide
HO
great
Elena Ouklonskaia
22 December 2014
DHL Economy Select
EO
Fantastic service in every respect, superb quality, efficiency, speed, and communications. None to match really!
Paolo Fornasari
22 December 2014
DHL Economy Select
PF
Outstanding service, as usual.
Adrienne Taylor
22 December 2014
DHL Express Worldwide
AT
This was the first time I used forward2me. I used the personal concierge service - which was fantastic. The team were super efficient and extremely helpful. I would not hesitate to use again (and to refer my friends to!) Thank you very much.
Edward Watson
22 December 2014
DHL Express Worldwide
EW
Fast delivery, my package arrived the very next day.
Vladimirs GInzburgs
22 December 2014
DHL Express Worldwide
VG
Very good in general, the insurance description is little bit complicated in unclear.
Andy Clarke
22 December 2014
DHL Express Worldwide
AC
Very good and reliable shipping - as ever. I just there was a choice of various classes of DHL shipping when it comes to forwarding... Might help in keeping on saving cash!
Debbie Visceglia
22 December 2014
DHL Express Worldwide
DV
I would love to be able to call the CC rep from fraud protection who asked me "Why would you order a present for your young granddaughter from a site called WICKED UNCLE?" My answer was - and still is - BECAUSE THEY ARE THE BEST!
Christine Smith
21 December 2014
DHL Express Worldwide
CS
Brilliant - tracking system fantastic - thank you
Michiel Hoogeboom
20 December 2014
DHL Economy Select
MH
When buying items on eBay UK there are always sellers who are less willing to send items abroad. I have used Forward2Me's services a few times now to handle these situations. I'm really satisfied with the parcel forwarding service: Clear communication and fast forwarding of parcels.
Pat Metharom
19 December 2014
DHL Express Worldwide
PM
Fast, friendly and professional service. Would definitely use more often if the prices were not so high!
Unverified Customer
18 December 2014
Unknown Shipment Details
Amazing service and kind people. They helped me with warranty problem providing a two way forwarding service. Thank you!
Phillip Patching
18 December 2014
DPD Classic
PP
Very good service
Hassan Elgamal
18 December 2014
DHL Express Worldwide
HE
Excellent job once again. Very pleased.
Niklas Lindåker
17 December 2014
UPS Standard Single
NL
Thanks
Annamaria Suranyi
16 December 2014
DHL Express Worldwide
AS
Product arrived safely and fast.
Alexander Lönnendonker
16 December 2014
DHL Economy Select
AL
Quick
Jacques Meyer
15 December 2014
DHL Express Worldwide
JM
Very fast shipping and very responsive to requests to delay shipping / consolidate packages
Krishnaprasad MG
15 December 2014
Untracked Budget
KM
Great service, bit expensive though I
Unverified Customer
14 December 2014
Unknown Shipment Details
Despite the fact that for various reasons it was necessary for me to change the delivery address a couple of times, Forward2Me were able to keep on top of things and ultimately get my package to me in a timely manner. Thanks team ;)
andrew miller
13 December 2014
DHL Express Worldwide
AM
Good service but far too expensive for small parcels.
Julie Simmons
13 December 2014
DHL Express Worldwide
JS
The shipping cost is expensive considering companies who do deliver to Cyprus by courier charge a lot less. Would use again if I really wanted something I couldn't get delivered.
Julie Gardiner
12 December 2014
DHL Economy Select
JG
More expensive than expected but very good service.
David Davidson
12 December 2014
DPD Classic
DD
We live in France and wanted to order on-line from Waitrose but they would not accept our Mastercard as although we have a UK bank it is registered to a non-UK address. We sent our Waitrose shopping list to Forward2me who ordered on our behalf. I had to queery their bill as it was less than I expected only to be told that there were bulk savings. I really appreciated their honesty. We were kept informed at all times and from the time we ordered to receiving our parcel, with everything intact, was only a matter of days. We have previously used other sites who charge a premium for each of the items purchased, I have no hesitation in recommending Forward2me.
Marcus Bakke
12 December 2014
UPS Standard Single
MB
Great shipping, very easy and cheap.
Jacque Mason
12 December 2014
DHL Express Worldwide
JM
Have used this service in the past and was very impressed but not anymore!!
My most recent order was wrongly addressed and nearly did not arrive where it was meant to-and that it took more than 48hrs for a response to my email.....not good enough!!! Will not recommend to anyone now!!
My most recent order was wrongly addressed and nearly did not arrive where it was meant to-and that it took more than 48hrs for a response to my email.....not good enough!!! Will not recommend to anyone now!!
Many thanks for taking the time to provide feedback – it’s really important to us. <br/>I am sorry that you have experienced problems with the address detail on your parcel. The team work hard to get things right but unfortunately there was a typing error on your shipment. We tried to rectify this as quickly as possible working closely with DHL to re-route the parcel. I can see your shipment left us on Friday 28 November at 4.00pm and you received it in Australia at your door on Thursday 4 December at 11.am.<br/><br/>We pride ourselves on our customer care and in most cases turn e-mails around in 24 hours. Unfortunately in your case we received your e-mail on Friday 28 November in the evening at 22:12. We needed to check the address detail in the software at the warehouse so left the response until Monday when we were able to check this. We should have sent you a courtesy e-mail straight away just to let you know that we were looking into this for you which might have helped to put your mind at rest until we were able to sort out the problem on the Monday.<br/><br/>I am sorry that the service you received on this occasion was not as it should have been. <br/>You’re account has a note to deduct £10 from the cost of your next shipment should you decide to give us a second chance.<br/><br/>We hope this all helps and thank you for using forward2me.<br/><br/>Kind Regards,<br/><br/>Janet<br/><br/>Operations Director
Adrian cretu
11 December 2014
DHL Express Worldwide
AC
Great service, the customer service is also very fast and a pleasure to deal with.
5/5
5/5
Panayiotis Varnava
11 December 2014
DHL Express Worldwide
PV
really fast shipping !
Mrs Lesley Davies
11 December 2014
DPD Classic
MLD
I feel as an expat that they've got you over a barrel somewhat as far as postage goes. I carefully calculated the weight of my parcel only to find that extra was added! the weight limit was not as big as others carriers who have a set price. The packaging was adequate inside but the box was split when it arrived and a tin of biscuits which were for a present was completely battered and misshapen and the biscuits were in pieces. Would I use them again? That's debatable because BCS charges a lot less for the carriage and although the goods are more expensive, with the reduced courrier charge it would work out roughly the same costwise and their packaging is fantastic. If this helps towards carriage costs and packaging then my job here is done!
Many thanks for taking the time to feedback to us - it's really important to us. Apologies for the slight delay in getting back to you. We are absolutely inundated with supermarket shops at the moment.<br/><br/>We're sorry to hear that the box was split and the biscuits were damaged. This should not have happened and a new tin of biscuits is in the post to you. <br/><br/>We're sorry to hear that you felt that we didn't give you a saving compared to shopping with BCS;so much so that we have checked the cost of your shopping list on the BCS site and I am now pleased to tell you that we saved you £71.41 (including our shipping fee).<br/><br/>Our shipping prices may be more expensive than some expat food shops. That is because they subsidise the cost of shipping by inflating the cost of the goods. When you take into account the total cost of goods + shipping we believe we are always cheaper for food value of £60 or more – something we guarantee. Shopping direct with the supermarkets and shipping with forward2me means that you make big savings on the food itself which overall gives you huge savings. In this case £71.41! <br/><br/>We hope this all helps to clarify and quantify things and we hope that you will continue to use forward2me.<br/><br/>Have a great week and Merry Christmas from all of us.<br/><br/>Kind Regards,<br/><br/>Janet<br/><br/>Janet Grundy<br/>Operations Director
aditya mehta
11 December 2014
DHL Express Worldwide
AM
Goods were dispatched well-packed and efficiently
Carin Danon
10 December 2014
DHL Express Worldwide
CD
Excellent!! Would use them again and again and again!!! Very impressed!!
tina lensvold
10 December 2014
DPD Classic
TL
Very fast delivery
Elizabeth Day
10 December 2014
DHL Express Worldwide
ED
Very expensive postage but excellent service..over to AU within the week!
frank burke
09 December 2014
DHL Economy Select
FB
Quick delivery but £25 to deliver a mobile phone from England to Ireland! Certainly won't be using the service again.
Thank you for your feedback.<br/><br/>We try really hard to provide a great service and great pricing for all our customers and our team take a great pride in the work that they do.<br/>We are really disappointed when we receive a negative feedback on this platform but at the same time it's important that we know when our customers are not completely happy.<br/><br/>I notice that you have paid for the DHL premium door to door service which is fully tracked and guaranteed. <br/>For a premium product i.e. a phone with a value of nearly £300 we think you chose the best method of shipping which has in effect cost you ~about 10% of the value of the goods.<br/>We could have provided you with the budget un-tracked un-guaranteed service but if your phone had have been lost in transit you would have been £260 out of pocket...<br/><br/>I hope this helps you to understand what you have paid for and the peace of mind that it has provided for you.<br/>We are more than happy to ship items using our budget service but it is completely at your own risk and doesn't provide the peace of mind that the premium service offers.<br/><br/>We hope you will continue to use forward2me but in the meantime have a great week and best wishes for the festive season.<br/><br/>Kind Regards,<br/><br/>Janet<br/><br/>Janet Grundy<br/>Operations Director
Michael Hwang
09 December 2014
DHL Express Worldwide
MH
Worked great.
Vasileios Mantzios
09 December 2014
DHL Economy Select
VM
Excellent communication and collaboration for the arrangement and shipping options.
Gowtham Sureshkumar
09 December 2014
UPS Express Saver
GS
Everything was good. Keep it up!
Wadih FELFLY
08 December 2014
DPD Classic
WF
great service, super fast response to emails, fast delivery.
Janet Jelpke
08 December 2014
DHL Express Worldwide
JJ
As usual the service was excellent. It was quick and easy to pay, the box was very sturdy and delivery to Singapore was fast. Thank you!
Azrin Ismail Haji Jumat
07 December 2014
DHL Express Worldwide
AIH
Swift dispatched of items as soon as orders have been processed. Excellent service all rounder!!
Marcio Ramos
07 December 2014
DHL Express Worldwide
MR
Reliable service. Good communication. Kind of expensive.
Vitor Esteves
06 December 2014
DHL Economy Select
VE
been using it since a year and it's been very reliable.