Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Robert Casper
02 February 2015
DPD Classic
RC
Amazing Support, Amazing Service ! Just The BEST !
joseph agius
02 February 2015
forward2me basic
JA
Although the goods were sent by post, they arrived in time and the packing was wery good.
Thanks and regards
Joseph Agius
Thanks and regards
Joseph Agius
Becca Lafferty
02 February 2015
DHL Express Worldwide
BL
Forward2me was a life-saver! My best friend is getting married and had her heart set on Kate Spade glitter gold Keds, but they were all sold out in US stores. The UK store had them but they don't ship to the US. Thanks to Forward2me's easy, excellent, and efficient service, my best friend gets to have the footwear of her choice to make her special day that much more special! Plus, I get to be the heroic maid of honor :) Thanks so much!
Unverified Customer
02 February 2015
Unknown Shipment Details
But I had ask for the cheaper postage price as there was no Royal mail option sent orginally.
Robert Duncan
30 January 2015
DHL Economy Select
RD
No problems
Theofanis Pantelides
30 January 2015
DHL Express Worldwide
TP
You should charge only 6 GBP for consolitate for all items and not 6GBP for each item.
John Nielsen
30 January 2015
DPD Classic
JN
Very good
Unverified Customer
30 January 2015
Unknown Shipment Details
Good service goid price...Thank you
Herve Houareau
30 January 2015
DHL Express Worldwide
HH
Had a good first dealing , not complaints.
Unverified Customer
29 January 2015
Unknown Shipment Details
Despite the long process, which was the suppliers fault, the forward2me employees tried their best to speed things up. Very communicative and trustworthy.
Susan Hill
29 January 2015
DHL Express Worldwide
SH
Amazing fast service, love the whole concept and impressed with how easy and professional it is
Guðmundur Gislason
29 January 2015
DHL Express Worldwide
GG
excellent service, thanks!
Unverified Customer
29 January 2015
Unknown Shipment Details
Prices are a bit high
Paul Lee
29 January 2015
DHL Express Worldwide
PL
Great! Everything perfect. Thank you.
Unverified Customer
28 January 2015
Unknown Shipment Details
Very easy to create an account.
AAAAA+ service in redirecting purchases.
I will have no hesitation in using their service again.
AAAAA+ service in redirecting purchases.
I will have no hesitation in using their service again.
JENNIFER OTOOLE
28 January 2015
DHL Express Worldwide
JO
Thank you great service.
Robert Stillers
27 January 2015
DPD Classic
RS
efficent and attentive service! only their webpage could be a little more "2015" :-)
Jose Alves
27 January 2015
DHL Economy Select
JA
Very pleased with the service, good comunication, fast shipping.
Gianluca Marini
27 January 2015
DHL Economy Select
GM
Excellent service, as their usual!!
Aida Kolasinac
27 January 2015
DHL Express Worldwide
AK
Super prompt and I will use again
FRANZ ZAMMIT HABER
26 January 2015
forward2me basic
FZH
Excellent customer support, very convenient delivery times....keep it up!!
Lucienne Mumme
25 January 2015
DHL Express Worldwide
LM
Fast and efficient. Very responsive to a request to consolidate my items. My only suggestion for improvement is for you to give "estimates" for freight charges given that "volumetric weight" is pretty meaningless to most of us! e.g. how much for a "typical" pair of shoes, suit etc.
Thanks!
Thanks!
Graham Hinds
25 January 2015
DHL Express Worldwide
GH
Really easy to use and fast shipping to Australia. Would recommend to anybody.
Jennifer Methot
25 January 2015
DHL Express Worldwide
JM
Thanks for providing me with an avenue to receive an item I otherwise could not have gotten! Thanks!!!
Haji Hafidzullah Haji Sani
24 January 2015
DHL Express Worldwide
HHH
Excellent service . Fast and helpful. 3-4days to asia. Will continue using their service.
Ann Speers
24 January 2015
DHL Express Worldwide
AS
Incredibly fast service, will use again.
Unverified Customer
24 January 2015
Unknown Shipment Details
I've been using forward2me for over a year now and have never had a single issue, truly an excellent service - and the customer support staff is the friendliest and most helpful I have ever come across!! Would HIGHLY RECOMMEND forward2me to everyone!
Vasilis Odysseos
23 January 2015
DHL Express Worldwide
VO
I love this service and have used it multiple times. Extremely fast and well priced!
Rob McKenzie
22 January 2015
DHL Economy Select
RM
F2M does its job perfectly, offering a great level or service.
Maria Christou
22 January 2015
DHL Express Worldwide
MC
It cost me €46 for a 1.5 kilo parcel which I found to be very expensive so unfortunately I won't be using the service again. But your service was very good
MC
Excellent service but I payed €46.00 for a 2kilo parcel which I found very expensive.
Lakhwinder Smagh
22 January 2015
DHL Express Worldwide
LS
Very Expensive service
Jacob Andreasen
21 January 2015
DPD Classic
JA
Perfect
Mateusz Majka
21 January 2015
DHL Express Worldwide
MM
Forward2me services are impeccable. You can order designer clothes and within few days get them delivered to your doors.
Michelle Micallef
20 January 2015
DHL Express Worldwide
MM
Fast and efficient as always
carlos santana
20 January 2015
DHL Economy Select
CS
excellent service thanks
Sara Challoner
20 January 2015
DHL Express Worldwide
SC
I was extremely nervous as this was my first time using a forwarding service, but it went very well! The shipping was fast, although a bit on the pricey side which is what I had expected since my parcel was large. Overall a good, secure experience; I will definitely be using Forward2me again.
DENNIS SMITH
20 January 2015
DHL Express Worldwide
DS
service very good but will not use again in a hurry as the cost is very, very high.
In-fact the delivery cost was nearly the cost of the product delivered.
In-fact the delivery cost was nearly the cost of the product delivered.
carlo cassar
20 January 2015
DHL Express Worldwide
CC
Excellent service
Son Le
20 January 2015
DHL Economy Select
SL
Shipment was forwarded to me promptly. Very satisfied.
Dellayana Syafri
20 January 2015
DHL Express Worldwide
DS
I am extremely satisfied with the service, speedy respond, super friendly and very patience, thank you very much.
Unverified Customer
19 January 2015
Unknown Shipment Details
Et great service. Highly recommended. Reached my place Malaysia as promised.
Daniela Carvalho
19 January 2015
DHL Economy Select
DC
I was really pleased with this service, they were quick and careful handling my fragile item. If needed I will use again!
Merilyn Perceval
19 January 2015
DHL Express Worldwide
MP
Forward2me was very professional, helpful and reasonably priced. Nothing was too much bother - quite refreshing these days. Would certainly use them again.
Emma Searle
19 January 2015
DHL Express Worldwide
ES
I live in Australia, and have used at least three American parcel-forwarding services in recent years to access US stores that don’t ship internationally. I had never before tried a UK company, but I tried Forward2Me and was, overall, very impressed. There were some pros and cons, but I expect the cons will be ironed out as the service expands and improves.
I had my eye on a jacket at a Zara sister-store which doesn’t take international credit cards, so I would need a company to place the order for me. After scouting around and reading a few reviews, I signed up to Forward2Me in hopes that the jacket would go on sale on Boxing Day.
On December 26, Forward2Me tweeted "Boxing Day Sales are here! Shop online today so you don't miss out!” The jacket I wanted was half price. I hastily filled out a form for a ‘Personal Shopper’ purchase – the Zara store didn’t take international credit cards. I didn't receive a confirmation screen or an email or anything. I wasn't sure what was supposed to happen next. The next day, my order still hadn't been placed, and the jacket I wanted was rapidly selling out. I didn’t know what to do – if I placed the order with another company, I might end up accidentally buying two expensive jackets that may prove costly or complicated to return.
I filled out Forward2Me's online contact form, but didn't hear back. On the morning of the 27th I went to their Facebook page and posted a message on their wall. 10 hours later, I had a reply on the Facebook wall (but not to my email) stating that they were closed on Boxing Day (Friday) and the two days of the weekend! I couldn’t believe there was no one manning the office during the biggest sale period of the year. They did promise they would try to find someone to place the order.
Long story short, I finally heard back just before 4am (Australian time) on the 28th from the manager, Janet, assuring me that the order had been rushed through and that next public holiday they would handle staffing differently to accommodate those who need to use the ‘personal shopper’ service during sale periods. I think that would also eliminate the problem of slow response time to emails. (I had to email again a few days later to see if the jacket had arrived at their end, but I think that was largely Zara’s fault).
After that, everything went exceptionally well, and I was very impressed. I know there are a few comments from users complaining that they’re paying very high postage rates, but as someone who uses parcel forwarding services a lot, the final bill from Forward2Me was much lower than I had expected, and I had two different options - at different price points - to choose from. If you’re just buying a t-shirt for £10, then of course it’s not going to be worth using a parcel-forwarding service, unless the t-shirt has sentimental value, or you can’t buy it in your own country and you really want it. That’s not Forward2Me’s fault. They’re offering a special service at realistic and very competitive prices, and you’re at liberty to weigh up whether you’re prepared to pay for that service.
I’m on a tight budget, but using parcel forwarding services still sometimes works out to be the most economical route. In this case, the jacket I wanted was originally quite expensive, I couldn’t have it shipped to Australia, and I couldn’t even purchase it online with an Australian credit card and have it sent to a friend in the UK. A parcel forwarder was the only option. The cost of shipping to Australia with Forward2Me was about 13% of the original price of the jacket. The jacket went on sale at half price, and the personal shopper fee was an extra £15. It was well worth it. Once all of the bills had been tallied up, I still saved 33% on the total pre-sale cost of the jacket if I had walked into the UK store and purchased it myself.
Delivery was lightning-fast. American parcel-forwarding services take much longer, unless you’re willing to pay a premium to have it within four days. I told my sister, who usually lives in London, that I was expecting a parcel from the UK and I was hoping it would arrive by the end of the week, within three working days. “You’d be lucky,” she scoffed. Well, it did come in three days. It was immaculate, and carefully packaged to conserve space without crushing the jacket. I tried it on straight out of the box, and it looked pretty great.
Minor glitches aside, the staff and manager were friendly and accommodating, and the system has obviously been finely-honed to offer you the very best services at the lowest possible prices. They are up front about all costs – there were no hidden costs at all, and no surprises. The shipping process is speedy and efficient, online tracking is accurate and easy to follow, and I understand they even ship non-perishable grocery items, which is not a service most companies offer.
All in all, for a small British business, Forward2Me compares very favourably with most of the giants in the American market, and I’ll definitely be using the service again. In fact, I wouldn’t be surprised if Santa Claus himself uses Forward2Me next year.
I had my eye on a jacket at a Zara sister-store which doesn’t take international credit cards, so I would need a company to place the order for me. After scouting around and reading a few reviews, I signed up to Forward2Me in hopes that the jacket would go on sale on Boxing Day.
On December 26, Forward2Me tweeted "Boxing Day Sales are here! Shop online today so you don't miss out!” The jacket I wanted was half price. I hastily filled out a form for a ‘Personal Shopper’ purchase – the Zara store didn’t take international credit cards. I didn't receive a confirmation screen or an email or anything. I wasn't sure what was supposed to happen next. The next day, my order still hadn't been placed, and the jacket I wanted was rapidly selling out. I didn’t know what to do – if I placed the order with another company, I might end up accidentally buying two expensive jackets that may prove costly or complicated to return.
I filled out Forward2Me's online contact form, but didn't hear back. On the morning of the 27th I went to their Facebook page and posted a message on their wall. 10 hours later, I had a reply on the Facebook wall (but not to my email) stating that they were closed on Boxing Day (Friday) and the two days of the weekend! I couldn’t believe there was no one manning the office during the biggest sale period of the year. They did promise they would try to find someone to place the order.
Long story short, I finally heard back just before 4am (Australian time) on the 28th from the manager, Janet, assuring me that the order had been rushed through and that next public holiday they would handle staffing differently to accommodate those who need to use the ‘personal shopper’ service during sale periods. I think that would also eliminate the problem of slow response time to emails. (I had to email again a few days later to see if the jacket had arrived at their end, but I think that was largely Zara’s fault).
After that, everything went exceptionally well, and I was very impressed. I know there are a few comments from users complaining that they’re paying very high postage rates, but as someone who uses parcel forwarding services a lot, the final bill from Forward2Me was much lower than I had expected, and I had two different options - at different price points - to choose from. If you’re just buying a t-shirt for £10, then of course it’s not going to be worth using a parcel-forwarding service, unless the t-shirt has sentimental value, or you can’t buy it in your own country and you really want it. That’s not Forward2Me’s fault. They’re offering a special service at realistic and very competitive prices, and you’re at liberty to weigh up whether you’re prepared to pay for that service.
I’m on a tight budget, but using parcel forwarding services still sometimes works out to be the most economical route. In this case, the jacket I wanted was originally quite expensive, I couldn’t have it shipped to Australia, and I couldn’t even purchase it online with an Australian credit card and have it sent to a friend in the UK. A parcel forwarder was the only option. The cost of shipping to Australia with Forward2Me was about 13% of the original price of the jacket. The jacket went on sale at half price, and the personal shopper fee was an extra £15. It was well worth it. Once all of the bills had been tallied up, I still saved 33% on the total pre-sale cost of the jacket if I had walked into the UK store and purchased it myself.
Delivery was lightning-fast. American parcel-forwarding services take much longer, unless you’re willing to pay a premium to have it within four days. I told my sister, who usually lives in London, that I was expecting a parcel from the UK and I was hoping it would arrive by the end of the week, within three working days. “You’d be lucky,” she scoffed. Well, it did come in three days. It was immaculate, and carefully packaged to conserve space without crushing the jacket. I tried it on straight out of the box, and it looked pretty great.
Minor glitches aside, the staff and manager were friendly and accommodating, and the system has obviously been finely-honed to offer you the very best services at the lowest possible prices. They are up front about all costs – there were no hidden costs at all, and no surprises. The shipping process is speedy and efficient, online tracking is accurate and easy to follow, and I understand they even ship non-perishable grocery items, which is not a service most companies offer.
All in all, for a small British business, Forward2Me compares very favourably with most of the giants in the American market, and I’ll definitely be using the service again. In fact, I wouldn’t be surprised if Santa Claus himself uses Forward2Me next year.
Elyse Downham
17 January 2015
DHL Express Worldwide
ED
The service was quick, efficient and seamless.
Shakil Beg
16 January 2015
DHL Express Worldwide
SB
great, but I can no longer use anymore for NIke. They recognized your address as a forwarding service and they will no longer ship my packages there
Henrik Egner-Greek
16 January 2015
DHL Express Worldwide
HE
Very good
Keren Smith
16 January 2015
DHL Express Worldwide
KS
Excellent service!
Jason Wells
16 January 2015
DHL Express Worldwide
JW
Service was better than expected. My reservations of purchasing online from overseas is no longer a concern. Thanks again!
lemmon mcmillan
15 January 2015
DHL Express Worldwide
LM
Fast shipping and easy to use
LM
Fast and easy to use