Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
AUGUSTIN
25 February 2016
DHL Express Worldwide
A
very smooth transaction and shipment
Steven
24 February 2016
DHL Express Worldwide
S
Prior to using forward2me, we contacted them by email with a couple of questions and received a prompt and very detailed response which was great. so we decided to give them a try.
Our parcel arrived in their depot and we received notification within hours.
We paid the freight costs which were very reasonable that evening and the item was on its way with DHL the next day.
Great service, we would recommend Forward2me to anyone needing a parcel forwarded from the UK to Australia.
Our parcel arrived in their depot and we received notification within hours.
We paid the freight costs which were very reasonable that evening and the item was on its way with DHL the next day.
Great service, we would recommend Forward2me to anyone needing a parcel forwarded from the UK to Australia.
Unverified Customer
24 February 2016
Unknown Shipment Details
I highly recommend the forwarding services of forward2me. My latest experience regarded an antique piece of furniture. It arrived in a superb bespoke crate, safe and sound, as it was made more than 200 years ago. Excellent!
Thank you
Thank you
Elizabeth
23 February 2016
DHL Express Worldwide
E
The service is four-stars. Where it misses an opportunity to be five stars is to send an automated email that the product I ordered from Italy had arrived at my address in Italy, ready to be forwarded to Australia. Unfortunately a full week passed between the package arriving at my Forward2Me address and me having to check its transit progress. Was not happy to see if had been there for 7 days already. This process could be so easily tightened up with an automated email it is time to ship from one's Forward2Me address. My client had to wait longer than necessary.
Kevin
23 February 2016
DHL Express Worldwide
K
The service provided by Forward2me is excellent. From first sign-up to delivery everything was easy and worked flawlessly. I wish every website was as easy and intuitive to use as Forward2me. My parcel arrived at Forward2me on Wednesday and was picked up by DHL on Thursday. My parcel arrived in Vancouver, BC on Friday. Truly first class service.
Richard
23 February 2016
TNT Economy Express
R
It just worked, perfectly, rapidly, efficiently.
Karen
22 February 2016
UPS Express Saver
K
They got my package in and turned it around by the next day. I had it the same week they got it.
Myron
22 February 2016
UPS Standard Single
M
Perfect, as usual. Excellent customer support.
Alex
22 February 2016
DHL Economy Select
A
Very quickly despatched from their address and arrived here in Spain a few days later. Excellent service
vadim
22 February 2016
DHL Express Worldwide
V
The package arrived very fast, with constant updated on it's location.
nathalie
21 February 2016
DHL Economy Select
N
Very good service, good communication (email and traking), solution that I will use again in the future if a delivery is not possible in my country.
Kathleen
21 February 2016
DHL Express Worldwide
K
I love that they give you different courier options and they are transparent as to what is included and what is not.
Jan
20 February 2016
DHL Express Worldwide
J
Jag kommer använda F2ME troligen ca 18 månader om inte längre
Robert
20 February 2016
UPS Standard Single
R
Excellent service. This scooter came from amazon warehose deals because original box was damaged in some spots (Content Ok). Package was briefly inspected by foward2me and some extra cardboard was added inside for protection. Scooter box was re-wrapped with black nylon and "fragile" tape. After I send payment shipment was instant. I even call them at some point and customer service is great, all my questions were given an nice and complete answer. I will use their fowarding service again for sure.
Athanassia
20 February 2016
UPS Standard Single
A
Good day
I have only good things to report for my first deal. All went as advised.
Well done, keep up the good work.
I have only good things to report for my first deal. All went as advised.
Well done, keep up the good work.
Arjan
20 February 2016
DHL Express Worldwide
A
Forward2me provides a very reliable professional forwarding service, recommended without a doubt !
Michelle
20 February 2016
DHL Express Worldwide
M
the shipping charges is not transparent. I used to ship from U.S to Malaysia and they have breakdown charges
e.g
1st 0.5kg-usd 20
every 0.5kg incremental - usd 3
we can plan better if the above charges info is available. pls improve on this.
e.g
1st 0.5kg-usd 20
every 0.5kg incremental - usd 3
we can plan better if the above charges info is available. pls improve on this.
Many thanks for getting in touch. There is a pricing page on the website (https://www.forward2me.com/pricing) which you can refer to for approximate pricing on any shipment. Our customer services team are also more than happy to quote you via email at info@forward2me.com if you require a quote for any item, especially if it's a large shipment.<br/>Please feel free to contact me if you wish to discuss anything further.<br/><br/>Kind regards,<br/>Nigel Kelsall<br/>Operations Manager
Thibaut Fiechter
19 February 2016
DPD Classic
TF
The shipment of goods (6 bottles) was awsome. Quick & really safe packed.
To be recommanded!
To be recommanded!
Wilson
19 February 2016
DHL Economy Select
W
Forward2me was the best service I used on the last year. Fast and reliable. All my purchases get to Portugal safe and fastest than expected.
Vi
19 February 2016
DHL Express Worldwide
V
Efficient and saves time and money.
Olegs
19 February 2016
DPD Classic
O
Perfect, as usually. It is 3rd time I use forward2me and they are always up to expectations. What I like most - it is swift information update on their webpage. It is nowhere near lazy regular post office where it takes a day or two to publish updated info on the web. Here I can see that a new parcel arrived just few minutes after courier has left the depot. Couple of clicks from my side - and the goods are heading to my home.
I have seen few complaints about service being pricey for small packages. Yes, it is true - but you have to understand that this depot is optimal for parcels of around 10 kg and more, otherwise it is overkill like shooting birds with a howitzer. You can consolidate all your orders during a month and then send them in one bulk.
I have seen few complaints about service being pricey for small packages. Yes, it is true - but you have to understand that this depot is optimal for parcels of around 10 kg and more, otherwise it is overkill like shooting birds with a howitzer. You can consolidate all your orders during a month and then send them in one bulk.
Marion
19 February 2016
DHL Economy Select
M
Absolutely fabullous - VERY fast - wonderful Customer Service to help sorting out any issues. Received my package well packed - happy to do that again with forward2me - no more asking friends to bring stuff over from the UK
matejg
19 February 2016
DHL Express Worldwide
M
as per title
Paul Feijo
19 February 2016
DHL Express Worldwide
PF
I can't give enough praise for the service provided....absolutely the best. Hats off!
a00r
19 February 2016
DHL Express Worldwide
A
They are the best, shipping is super fast, very professional
Billy
18 February 2016
DHL Express Worldwide
B
These guys really have their stuff together. Super automated and easy to use. All the other reship companies will make you loose your sanity. Super quick and priced right. Most packages make it across the pond and to middle america in 2 or 3 days.
Unverified Customer
17 February 2016
Unknown Shipment Details
There was an issue with the supplier picking up an item I wanted to return. Staff at F2me kept almost daily email contact to update me on whether or not the package was picked up and suggestions on how they could help resolve the issue.
PEDRO
17 February 2016
DHL Express Worldwide
P
Shiped a book
Sam Tang
17 February 2016
DHL Express Worldwide
ST
I like the personal shopper service provided by forward2me and will definitely use it again if I am buying goods from UK sellers who only sell to customers with an UK credit card and address.
Hi Sam,<br/><br/>Thank you for your feedback it's important to us. <br/>We're pleased to hear that you like our personal shopper service.<br/>Have a great week and we look forward to taking care of more parcels for you soon.<br/><br/>Kind Regards,<br/>Janet.
Basa1959
17 February 2016
DHL Express Worldwide
B
Look the cost of shipping is not cheap, but let's be realistic sometimes he just have to have something from the UK or you cannot even get the product anywhere else. When that happens and the company does not even ship direct...who ya gonna call...Okay meant to be funny, but seriously use forward2me...there are choices but really honestly you've tried the rest now try the best, fast efficient and C/s was excellent.
Hi Steven,<br/><br/>Many thanks for your kind comments. <br/>The team work hard to provide the best service we possibly can so we appreciate you letting us know that we are achieving this.<br/>Have a great week.<br/><br/>Kind Regards,<br/>Janet.
Rasmus Ek
16 February 2016
DHL Express Worldwide
Hi,<br/><br/>I've translated your comments for others to see..<br/>''Recommend the hot, fast service without any weirdness''<br/>We're really pleased that you like our service.<br/>Thank you for letting us know.<br/><br/>Kind Regards,<br/>Janet.
RE
Rekommenderar de varmt, snabb service utan några konstigheter
Mark Hehir
16 February 2016
DHL Express Worldwide
Hi Mark,<br/><br/>Thank you for letting us know - appreciated.<br/><br/>Kind Regards,<br/>Janet.
MH
Good service
Ada
16 February 2016
DHL Express Worldwide
Hi,<br/><br/>Many thanks for your kind comments and for recommending us to your friends.<br/>Have a great week.<br/><br/>Kind Regards,<br/>Janet.
A
Always professional and provides the best service forward experience. extremely happy with the level and proficiency of F2me. I have recommended to friends and will use them again!
Chris
16 February 2016
DHL Express Worldwide
Hi,<br/><br/>Many thanks for letting us know - your feedback is important to us.<br/><br/>Kind Regards,<br/>Janet.
C
Super fast shipping, great prices!
Nata S
15 February 2016
DHL Express Worldwide
NS
Great service ,secure , easy , simple and fast delivery. Sure I will use it agian . Many thanks
Hi,<br/><br/>That's great to hear - we look forward to taking care of those parcels for you.<br/>In the meantime have a great week.<br/><br/>Kind Regards,<br/>Janet.
Unverified Customer
15 February 2016
Unknown Shipment Details
Fast delivery
Renee
14 February 2016
DHL Express Worldwide
R
I've been desperate to order from a French store and finally found a way to do it. I was leery but wow!! I couldn't believe how easy it was and how fast the shipping was!! I'd definitely use them again!! Highly recommend.
Michiel Hoogeboom
14 February 2016
DHL Economy Select
MH
I bought a few items on eBay UK that needed shipping to The Netherlands. Their service was once again excellent from beginning to end.
Norman
14 February 2016
UPS Standard Single
Hi Norman,<br/><br/>Thank you for letting us know that you enjoy using our service.<br/>Your feedback is important to us so thank you for taking the time to do it.<br/>Have a great week.<br/><br/>Kind Regards,<br/>Janet.
N
Fast and reliable delivery with resenable cost ,I have been using their service in the past and will continue good work,all thr best
Dunstan
14 February 2016
DHL Express Worldwide
Hi Dunstan,<br/><br/>We're really pleased to hear that as a first time user you found our service easy to use.<br/>We hope you continue to enjoy your shopping at Amazon UK and all the other retailers that you now have at your fingertips.<br/>Have a great week.<br/>Kind Regards,<br/>Janet.
D
As a first time user, I was not sure my delivery would reach my assigned address let alone be delivered properly to me so I was very impressed when I received an instant email telling me the item had arrived and the ease with which the system allowed me to then forward it to my home address. I can now buy items from Amazon that I would never buy before because of my location.
Bogdan
14 February 2016
DHL Economy Select
B
Fast, reliable service. Recommended!
Hi,<br/><br/>Thanks for letting us know - your feedback is important to us.<br/><br/>Kind Regards,<br/>Janet.
Peter
14 February 2016
DHL Express Worldwide
Hi Peter,<br/>We're really pleased to hear that everything worked well for you.<br/>We aim to meet and exceed customer expectations so it's very good of you to take the time to tell us that you were happy with our service.<br/>Have a great week.<br/>Kind Regards,<br/>Janet.
P
I ordered a diverse array of items mainly via amazon UK with these being posted to forward2me. Some of the items were fragile such as vinyl records, portable turntable and speaker; others were items such as stable food items i.e. mints and wine gums. All items were received extremely well packed and no doubt in much the condition they were received.
Whilst, I had a few questions to ask about the service (this was my first time using it) the contact I had was always polite and patient with my questions. Once I was confident forward2me had all my ordered items and I managed to work my way around the website, from making the payment to receiving the ordered items was extremely rapid. It took only about four days, which is pretty good going when you consider I live in a remote part of Western Australia.
The costs involved were probably what you have to expect when you consider the distances involved and given that forward2me repacked my items definitely meant I made a saving on having the items individually shipped.
All up I was happy with the service.
Whilst, I had a few questions to ask about the service (this was my first time using it) the contact I had was always polite and patient with my questions. Once I was confident forward2me had all my ordered items and I managed to work my way around the website, from making the payment to receiving the ordered items was extremely rapid. It took only about four days, which is pretty good going when you consider I live in a remote part of Western Australia.
The costs involved were probably what you have to expect when you consider the distances involved and given that forward2me repacked my items definitely meant I made a saving on having the items individually shipped.
All up I was happy with the service.
Pin Yap
14 February 2016
Untracked Budget
Hi,<br/><br/>Thank you - we aim for this so lovely to hear that we achieved it for you.<br/>Kind Regards,<br/>Janet.
PY
Great service!
Marco
13 February 2016
DPD Classic
Hi,<br/><br/>Thank you for letting us know. <br/>We look forward to receiving and taking care of more parcels for you.<br/>Kind Regards,<br/>Janet.
M
Veloci e professionali!
Andrew
13 February 2016
DHL Express Worldwide
A
Was very smooth process and quick to receive my goods.
Hi Andrew,<br/>Your feedback is important to us so thank you for letting us know.<br/>Its great to hear that you enjoyed our smooth processes and that you received your goods promptly.<br/>Have a great week.<br/>Kind Regards,<br/>Janet.
Jouni
12 February 2016
DHL Express Worldwide
J
Everything went without a hitch. Would like to see the most cheapest shipping option available for all packages. At the moment it is not available if your shipments value is over something like £30.
Jackie
12 February 2016
DHL Express Worldwide
Hi Jackie,<br/>That's great to hear - thank you for letting us know.<br/>Kind Regards,<br/>Janet.
J
I'm very happy with the forwarding service and will definitely use again if needed :)
Sri Akmarini Lamat
12 February 2016
DHL Express Worldwide
SAL
I love how quick they responded to any enquiries, and they ship fast too. However I wish the Combine & Repack service were cheaper, if not free. Sometimes the merchant delivered one order in separate packages and £2 for each package seems a bit too much.
Niels
11 February 2016
DHL Express Worldwide
Hi Niels,<br/>That's great to hear.<br/>Cheers,<br/>Janet.
N
Excellent service
Phill
11 February 2016
DHL Express Worldwide
P
Posted quickly, responded to emails quickly and were a pleasure to deal with. The only downside was the lack of a budget shipping option. The cheapest is express international courier which is a little pricey, but UK to Australia in three days was worth it.