Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
14 February 2023
Unknown Shipment Details
I had a problem with an item that was not properly delivered and Nica in no time engaged with me and swiftly and deftly resolved the problem. Her exalted level of performance demonstrates how well individuals can elevate the client experience
Unverified Customer
14 February 2023
Unknown Shipment Details
Great support and help given to a new user of the platform via live chat and also whatsapp
Unverified Customer
14 February 2023
Unknown Shipment Details
Always the best and most efficient service I've ever encountered
Darryl H
13 February 2023
FedEx Connect Plus
DH
Excellent in every way. I had my crate in 3 days and it was in good condition. Very pleased with this company.
Jessica M
13 February 2023
FedEx International Priority
JM
The site is easy to navigate. I was kept informed of all updates. I received my order quickly. I will absolutely use this service again.
Olaf P
09 February 2023
DPD Classic
OP
Registration is very simple, as is the process. Everything is explained and traceable. The order worked wonderfully and the goods arrived with me. Thank you very much. I am very satisfied.
Unverified Customer
08 February 2023
Unknown Shipment Details
Kat took time to personally assist me. Felt like a true customer!
Hi Ben.
Thank you very much for your feedback.
We are really pleased to hear that you are happy with our service and that you were satisfied with the communication and support that was provided to you by Kat.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
Thank you very much for your feedback.
We are really pleased to hear that you are happy with our service and that you were satisfied with the communication and support that was provided to you by Kat.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
Rob B
08 February 2023
DHL Express Worldwide
RB
First time forwarding anything so I'm not experienced with freight forwarding.
I found their website so easy I felt as if I was missing something. Their information when items arrived was thorough, and picking a shipping option and payment method was incredibly easy as well.
I really appreciate the service and will absolutely use it again.
I found their website so easy I felt as if I was missing something. Their information when items arrived was thorough, and picking a shipping option and payment method was incredibly easy as well.
I really appreciate the service and will absolutely use it again.
Michael R
08 February 2023
DHL Express Worldwide
MR
Great service only wished the prices for international shipping was cheaper but overall happy using the service.
Unverified Customer
08 February 2023
Unknown Shipment Details
Very good service for overseas customers.
Excellent response to queries - Aimee was very helpful. Reasonable price, fast shipping and the package arrived as expected.
However, it is worth noting that the shipping price calculator does not include VAT, therefore the real price is always higher than the estimation.
Excellent response to queries - Aimee was very helpful. Reasonable price, fast shipping and the package arrived as expected.
However, it is worth noting that the shipping price calculator does not include VAT, therefore the real price is always higher than the estimation.
Victoria B
08 February 2023
FedEx International Priority
VB
Easy and fast process but it's very expensive, need to reduce their prices considerably
Hi Victoria.
Thanks for the feedback.
At forward2me, we are committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee;
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
If you have not yet taken advantage of our Price Match and Free Return to Sender options, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
If you need any further assistance, please do not hesitate to contact our Customer Experience team.
Kind Regards
Hayley
Thanks for the feedback.
At forward2me, we are committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee;
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
If you have not yet taken advantage of our Price Match and Free Return to Sender options, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
If you need any further assistance, please do not hesitate to contact our Customer Experience team.
Kind Regards
Hayley
Benjamin S
07 February 2023
DHL Express Worldwide
BS
Gave me the option to wait a day and reduce my packaging cost, reduced it but 70% or so, was fantastic, other then that very proffesional and all worked perfectly, great company will try and use again in the future
Dana B
07 February 2023
DHL Express Worldwide
DB
I got what I needed in time and the live chat was very helpful
Unverified Customer
06 February 2023
Unknown Shipment Details
Fast reply all my problem taken care and there was guidance along the way
Carly C
06 February 2023
DPD Classic
CC
This was my first time using forward2me to have an item from a UK retailer sent to Germany. The process was seamless. I would use this service again.
Orlando P
06 February 2023
DHL Express Worldwide
OP
Is an excellent service. Its expensive but if you want the product this company it works.
Unverified Customer
05 February 2023
Unknown Shipment Details
Ordered a bottle whisky. Very friendly and very fast service. Great customer support.
Christopher C
03 February 2023
UPS Economy
CC
Quick shipping and awesome packaging thank you so soooo much for this awesome service
Nazih H
03 February 2023
FedEx International Priority
NH
It was a smooth service from the company love it. Very easy to use, just a little pricey but worth the try.
Grace M
02 February 2023
FedEx Connect
GM
They were very fast sending my package from the UK to the US. I would use them again!
Nhlanhla D
02 February 2023
DHL Express Worldwide
ND
Efficient, quick, reliable and cost effective service.
Forward2me is really awesome.
Forward2me is really awesome.
Cathy T
02 February 2023
DHL Express Worldwide
CT
I have had great success in getting my Euro items through F2Me, however, the shipping costs have gotten quite expensive.
Hi Cathy.
Thanks for your feedback.
We are committed to offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee;
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
As you have not taken advantage of our Price Match and Free Return to Sender options thus far, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
If you need further assistance with your refund request, please contact our Customer Experience team.
Kind Regards
Hayley
Thanks for your feedback.
We are committed to offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee;
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
As you have not taken advantage of our Price Match and Free Return to Sender options thus far, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
If you need further assistance with your refund request, please contact our Customer Experience team.
Kind Regards
Hayley
Unverified Customer
31 January 2023
Unknown Shipment Details
I ordered from a Uk based stored to ship to France. Because a cyber incident at the Royal Mail, my package was delayed. Customer service were very helpful in providing information and my package was delivered just a few days later. Would definitely use again!
Leslie S
31 January 2023
DHL Express Worldwide
LS
Very fast delivery from UK to Germany. Thanks for your Service.
Edwin R
30 January 2023
DHL Express Worldwide
ER
Packages were safely secured forwarded my packages super fast
Unverified Customer
30 January 2023
Unknown Shipment Details
It all went smoothly and I would advise potential users to make sure that every single detail of the Forward2Me address is included... I missed out a bit (because it didn't fit the address template used by the store) and had to repeat the process.
Yohsuke O
30 January 2023
FedEx International Economy
YO
Nica was quick to respond and gave proper instructions to the warehouse staff.
Mariemichelle J
29 January 2023
DHL Express Worldwide
MJ
Despite the DHL fee is a bit steep the parcel is quick to arrive
Marla d
29 January 2023
DHL Express Worldwide
MD
I definitely struggled a bit with the website and getting the invoice in (now know how to make an email into a pdf) so that's good! I definitely would recommend this site if you live outside of the UK. It definitely worked for me and the clothing came quickly from them once it was sent. They have good communication skills and are very helpful to getting you through the system. They are very reliable and for real so don't hesitate to use them. Good luck!
Penelopy P
28 January 2023
FedEx International Economy
PP
From start to finish my transactions were smooth ones. I did both the personal shopper service and having items delivered to my freight forward address, and both were quick, efficient and no problems. The price to ship to my country was not high as expected. I did business with another popular courier and Forward2me was way better than them, so sorry I did not stumble upon this company first.
Their site is easy to maneuver and they do their best to inform you of what is happening via email every step of the way.
I look forward to doing business again with them.
Their site is easy to maneuver and they do their best to inform you of what is happening via email every step of the way.
I look forward to doing business again with them.
Jeanette B
27 January 2023
FedEx Connect
JB
Forward2me made it very easy for me to purchase items located in the UK, which otherwise I could not have acquired. I appreciate the service. It's quick, simple and gets the job done.
Abdulaziz A
27 January 2023
DHL Express Worldwide
AA
A very excellent company for collecting shipments and re-sending them to your country around the world. Their advantages are many and the most important, in my opinion, is:-
1- excellent handling
2- Quick response
3- they give you addresses in different countries.
From long experience, I recommend them
شركة ممتازة جدا لتجميع الشحنات واعادة ارسالها لدولتك حول العالم. ميزاتهم كثيره و الاهم بنظري
1- التعامل الممتاز
2- سرعة الرد
3- يعطونك عناوين في بلدان مختلفة
من تجربه مطوله انصح فيهم
1- excellent handling
2- Quick response
3- they give you addresses in different countries.
From long experience, I recommend them
شركة ممتازة جدا لتجميع الشحنات واعادة ارسالها لدولتك حول العالم. ميزاتهم كثيره و الاهم بنظري
1- التعامل الممتاز
2- سرعة الرد
3- يعطونك عناوين في بلدان مختلفة
من تجربه مطوله انصح فيهم
Bryan K
27 January 2023
FedEx International Economy
BK
Great, highly recommend. If you need to get items and they will not ship to you directly because you live in another country that they do not ship to, this is you solution!
Unverified Customer
26 January 2023
Unknown Shipment Details
I'm a regular customer to forward2me, I needed the service in cases I needed some electrical devices that are not available on my local Amazon or other stores, Amazon UK and other UK stores have the same electrical input requirement as my area (ksa),
Picked forward2me as my forwarding service, and I never looked back
Yes its a bit on the expensive side, but I did save a measurable amount with them when is using their repacking /consolidation service
In summary:to my knowledge, this is probably the most reliable forwarding service from UK, and I tried a few
Picked forward2me as my forwarding service, and I never looked back
Yes its a bit on the expensive side, but I did save a measurable amount with them when is using their repacking /consolidation service
In summary:to my knowledge, this is probably the most reliable forwarding service from UK, and I tried a few
Rui G
25 January 2023
DHL Express Worldwide
RG
I'm a long-time customer, and forward2me really excels in what they do. I rarely leave a review about a post-purchase experience on a website, but this time I felt compelled to do it because these days it's not too often that we get the level of service that they provide. I'm just used their service to buy a print in Japan and we got the package in less than a week. Hard to believe but that's what they did. Highly recommended.
Will G
24 January 2023
DHL Express Worldwide
WG
Yet again, a very smooth experience and fantastic communication. After running in to abit of a complication one of the customer support staff was extremely helpful and patient with me and my questions. Package arrived fantastically packed to keep my glass ornament safe and sound. It's safe to say forward2me will be seeing a lot more of me in the future =].
Unverified Customer
24 January 2023
Unknown Shipment Details
I had a issue wnd reached out to customer service Nicca was assigned to handle my issue and she went above and beyond to take care of me I'm beyond satisfied with the way the situation was taken care of I would recommend this company to my friends and family!
Hi Jonathan.
Thank you very much for your feedback.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by our Customer Experience agent, Nica.
We look forward to offering you our shipping services again very soon. Take care.
Kind regards,
Hayley
Thank you very much for your feedback.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by our Customer Experience agent, Nica.
We look forward to offering you our shipping services again very soon. Take care.
Kind regards,
Hayley
Will K
23 January 2023
DHL Express Worldwide
WK
The postage was quick the customer care team very helpful. The forward postage cost was very expensive and I wasn't given any indication of postage cost beforehand however without the service I would not have been able to buy my item
Sebastien L
23 January 2023
UPS Standard Single
SL
Best forwarded from UK and Germany in terms of prices and executions.
Stephen C
23 January 2023
FedEx Connect
SC
Our shipments came in exactly as we wished with everything in perfect condition. After placing our order we expected to wait a while for everything to arrive but we did not have to wait long at all. Within only a couple weeks our forwarded product showed up.
Vincent C
23 January 2023
UPS Express Saver
VC
I used their services to order a mathmos lava lamp in Canada and although you have to expect it to get repackaged and pay about 150$ CAD in shipping, they are fast to proceed your item and ship it upon arrival at their warehouse and I received it in 3 days.
Christian D
23 January 2023
DHL Express Worldwide
CD
So far so good. Service has been great and delivery time has been exceptional. Definitely feel safe using this service.
Vitsky P
23 January 2023
DHL Express Worldwide
VP
Very helpful service, however response timing was quite long and in the middle hours of the night
Unverified Customer
23 January 2023
Unknown Shipment Details
Very good service, quick response, delivery, explanation, treatment, advice and the best prices here
Michael C
23 January 2023
DHL Express Worldwide
MC
The mobile version of the website works a little different to the desktop version, could only apply certain functions on Mobile. Apart from that everything else went super smooth. Thanks for the awesome service
D T
21 January 2023
DHL Economy Select
DT
Easy and efficient service to use. Especially impressed with how they quickly combined 4 parcels into one and dispatched them.
Anna B
21 January 2023
FedEx International Economy
AB
The Forward2me customer service is excellent and the website easy to navigate.
I have only one complaint: Even when I have chosen the better repacking & consolidating option, the clothes in my orders have been wrinkled together and used as stuffing in the box. I would appreciate if the clothes were packed more carefully -perhaps rolled up, so that I do not have to take them to the cleaners for pressing upon arrival.
I have only one complaint: Even when I have chosen the better repacking & consolidating option, the clothes in my orders have been wrinkled together and used as stuffing in the box. I would appreciate if the clothes were packed more carefully -perhaps rolled up, so that I do not have to take them to the cleaners for pressing upon arrival.
Hideki Y
21 January 2023
FedEx International Economy
HY
I used it for the first time.
Easy to understand, simple operation, easy to use.
Easy to understand, simple operation, easy to use.
Kevin H
20 January 2023
UPS Express Saver
KH
Had a great overall experience and would use the service again!
Unverified Customer
20 January 2023
Unknown Shipment Details
My experience with customer service was amazing, they answered quick and they helped me with all my questions! Amazing job!