Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Valerie C
18 August 2023
UPS Standard Single
VC
So glad I found this site. I purchased an item from Amazon in Germany as it was not available in the UK. The address provided meant the order was completed, collected from that address and I selected the method of transportation from the list provided. Result was a successful delivery and a very happy friend.
Unverified Customer
16 August 2023
Unknown Shipment Details
To agent Honey,
Thank you very much for your handling my inquiry. I am satisfied with your swift response and appreciate my package status up date. I will use your service next time when I need. Anyway, thank you for your handling my inquiry.
Thank you very much for your handling my inquiry. I am satisfied with your swift response and appreciate my package status up date. I will use your service next time when I need. Anyway, thank you for your handling my inquiry.
Unverified Customer
16 August 2023
Unknown Shipment Details
Honey was very quick in getting back to me and I really appreciated her help!
Unverified Customer
15 August 2023
Unknown Shipment Details
Forward2Me's customer service is exceptional. Kat was so helpful in keeping me aware of updates on my shipment, and assisting me when the shipment was sent back. She was very responsive and kept me updated!
Pete H
14 August 2023
DHL Express Worldwide
PH
Great for being able to get stuff from folks who don't want to ship international. The price to ship things on to you once it's received by F2M is very expensive. I buy a lot of stuff from overseas and F2M's prices and shipping options are much higher and I don't use the service as much as I would like as a result.
Unverified Customer
11 August 2023
Unknown Shipment Details
When using this service for the first time, I didn't know exactly what to do and which buttons to click.
Honey helped me enormously by sending me an email with the procedure step by step.
Honey helped me enormously by sending me an email with the procedure step by step.
Unverified Customer
11 August 2023
Unknown Shipment Details
Hi Honey
You are very kind and polite
Appreciate. Thank you
You are very kind and polite
Appreciate. Thank you
Hi Soma,
Thank you so much for taking the time to share your experience with Forward2me!
We are delighted to hear that Honey provided you with helpful and professional support.
We will make sure to pass on your kind words to Honey and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Thank you so much for taking the time to share your experience with Forward2me!
We are delighted to hear that Honey provided you with helpful and professional support.
We will make sure to pass on your kind words to Honey and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Unverified Customer
11 August 2023
Unknown Shipment Details
Very proffessional service and the support is incredible
Unverified Customer
11 August 2023
Unknown Shipment Details
I was in contact with Nica, which had prepared all fine for my delivery. Thank you very much!:-)
Unverified Customer
10 August 2023
Unknown Shipment Details
I recieved an email regarding a shippement that was missing some information, requesting more info to be sure if it is mine. After providing the requested info everything went nice and smooth.
Thank You
Thank You
Unverified Customer
10 August 2023
Unknown Shipment Details
Thank you for the fast service ans attention to my queries! Give it 10/10 for Regilyn and hoping for more shipment with you
Unverified Customer
09 August 2023
Unknown Shipment Details
I bought an item and shipped it to my Germany warehouse, but the seller forgot to add my account id to the shipping label, so the stuff couldn't immediately picked it and added it to my account. Fortunately, the stuff in Germany warehouse is very kind and professional, and they added it to my dashboard eventually. But 30 days had passed, in theory, I need to pay the storing fee, but I contacted with the customer center and told them what happened, they're willing to waive the storing fee, I really appreciate it.
Hi JY,
Thank you so much for taking the time to share your experience with Forward2me!
We truly appreciate your feedback and are delighted that Nica was able to assist you effectively throughout this process.
We're glad to hear that our team in the Germany warehouse was able to rectify the situation promptly and professionally by adding the item to your account package inbox.
Please rest assured that your positive feedback will be shared with Nica and the rest of the team.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Thank you so much for taking the time to share your experience with Forward2me!
We truly appreciate your feedback and are delighted that Nica was able to assist you effectively throughout this process.
We're glad to hear that our team in the Germany warehouse was able to rectify the situation promptly and professionally by adding the item to your account package inbox.
Please rest assured that your positive feedback will be shared with Nica and the rest of the team.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Unverified Customer
09 August 2023
Unknown Shipment Details
Girlie is so accommodating and helpful. She was able to help me resolved my issue.
Hi Carlo,
Thanks for your feedback.
We are delighted to hear that Girlie provided you with helpful and professional support.
We will make sure to pass on your kind words to Girlie and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Thanks for your feedback.
We are delighted to hear that Girlie provided you with helpful and professional support.
We will make sure to pass on your kind words to Girlie and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Unverified Customer
09 August 2023
Unknown Shipment Details
The Customer Experience Support member called Honey, from the York House location, did a great job of handling my issue in an efficient and quick way. Very happy with the results.
Hi David,
Thanks for your feedback.
We are delighted to hear that Honey provided you with helpful and professional support.
We will make sure to pass on your kind words to Honey and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Thanks for your feedback.
We are delighted to hear that Honey provided you with helpful and professional support.
We will make sure to pass on your kind words to Honey and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Unverified Customer
09 August 2023
Unknown Shipment Details
Girlie was the best! A keeper and should amazing resolve solving skills and so so kind
Hi Camilla,
Thank you for taking the time to share your feedback with us!
We're delighted to hear that Girlie provided you with exceptional service and left a positive impression.
We're committed to delivering the best possible experience to our customers, and it's heartwarming to know that Girlie's assistance made a difference for you.
If you ever need further assistance or have more questions in the future, please don't hesitate to reach out. We're here to help!
Warm regards,
Aimee
Thank you for taking the time to share your feedback with us!
We're delighted to hear that Girlie provided you with exceptional service and left a positive impression.
We're committed to delivering the best possible experience to our customers, and it's heartwarming to know that Girlie's assistance made a difference for you.
If you ever need further assistance or have more questions in the future, please don't hesitate to reach out. We're here to help!
Warm regards,
Aimee
Unverified Customer
08 August 2023
Unknown Shipment Details
Girlie did a great job explaining the process and answering all my questions. They were very pleasant to chat with and I feel confident that the Germany warehouse will provide exactly the service I require.
Vito S
08 August 2023
UPS Standard Single
VS
Fast, reliable, had the opportunity to track everything
Unverified Customer
07 August 2023
Unknown Shipment Details
Excellent assistance from Customer Experience Agent Honey at the UK warehouse.
Hi F.V,
Thanks for your feedback.
We are delighted to hear that Honey provided you with helpful and professional support.
We will make sure to pass on your kind words to Honey and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Thanks for your feedback.
We are delighted to hear that Honey provided you with helpful and professional support.
We will make sure to pass on your kind words to Honey and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Daria G
07 August 2023
DHL Express Worldwide
DG
I'm using this service for the second time and it will be the last. The invoice included by this service made a complete mess out of the customs clearance. Not to mention the price of the shipping itself. When the parcel already arrived to the warehouse from Amazon it appeared to be higher than the item itself. As a result I'm paying almost triple for my purchase… go find some experienced and honest company.
A c
07 August 2023
DHL Express Worldwide
AC
I contacted them about the fact that they only have very expensive express shipping options available.
So they wrote me back that there are economy options available for the UK warehouse and I asked back how that helps me if I have a shipment waiting in the German warehouse.
After that I only got templated and way too general answers from them, not going anywhere close to a solution.
I won't be using them in the near future and can't recommend based on this experience.
So they wrote me back that there are economy options available for the UK warehouse and I asked back how that helps me if I have a shipment waiting in the German warehouse.
After that I only got templated and way too general answers from them, not going anywhere close to a solution.
I won't be using them in the near future and can't recommend based on this experience.
Unverified Customer
06 August 2023
Unknown Shipment Details
The shipping calculations on the UK warehouse were unusually high, and several people, including NICA in support, were very helpful and courteous.
The package arrived safely and we are satisfied with the service.
The package arrived safely and we are satisfied with the service.
Unverified Customer
05 August 2023
Unknown Shipment Details
Five stars assistance, all my doubts were perfectly solved.
Unverified Customer
05 August 2023
Unknown Shipment Details
I have got the clarifications i need from Christine@ no time only couple of minutes she give detailed reply to me
Louise B
04 August 2023
FedEx International Economy
LB
Using Forward2me several times a week now and service is excellent
Unverified Customer
03 August 2023
Unknown Shipment Details
I have spoken with Regilyn on two different occasions in the last few days. She has been extremely patient and helpful as I am learning how to correctly ship internationally. It has been a great experience.
Unverified Customer
03 August 2023
Unknown Shipment Details
Forward2Me is not only a great help in getting overseas shipping taken care of, their customer service is outstanding. Kat was a huge help in sorting out a technical issue, great communication. Highly recommended.
Dimitar S
03 August 2023
UPS Standard Single
DS
I have nothing to complain, already shipped a couple of items from Germany, definitely recommend.
Justin D
03 August 2023
UPS Express Saver
JD
Allows me the opportunity to shop on European websites from my home in the U.S! Great service that I will continue using for a very long time.
Unverified Customer
02 August 2023
Unknown Shipment Details
I am really happy of how the customer service has handled my queries. Thanks to GIRLIE very helpful and quick to give you an answer.
Unverified Customer
02 August 2023
Unknown Shipment Details
I had a fantastic experience, finalizing my shipment. Christine from Customer Support
Was so professional and patient it made me want to rave about this company. She guided me through the process, made it easy and pleasant, because of her support I will recommend this company to anybody that needs overseas shipping service,
Thanks Christine!
David
Was so professional and patient it made me want to rave about this company. She guided me through the process, made it easy and pleasant, because of her support I will recommend this company to anybody that needs overseas shipping service,
Thanks Christine!
David
Murat A
02 August 2023
UPS Standard Single
MA
Ordered from amazon.de and with Forward2me it's delivered in the Netherlands. So good. I like it and recommend
George P
02 August 2023
DHL Economy Select
GP
The service is excellent, and the communication is perfect.
Alexander W
01 August 2023
FedEx International Economy
AW
Package arrived totally damaged, recompensation very complicated and redundant
Unverified Customer
31 July 2023
Unknown Shipment Details
Kat has been super helpful and on the ball. She even called me from UK in RSA to explain the outcome of my query.
Thanks Kat
Thanks Kat
Unverified Customer
29 July 2023
Unknown Shipment Details
Thanks for the great help! ;); ) ;); ) ;); ) ;)( ) ;); ;); ) ;); )
Unverified Customer
29 July 2023
Unknown Shipment Details
Made a mistake with my package which was entirely my fault (nicotine items not permitted for UK->EU forwarding, according to their terms and conditions). The returns process was handled quickly and professionally by customer service agent Aimee from the Preston warehouse, and at a fair cost. Would use again.
Unverified Customer
28 July 2023
Unknown Shipment Details
Amazing service, very friendly staff.
Dealt with Christine and was very nice talking and dealing with her. She was very helpful :)
Dealt with Christine and was very nice talking and dealing with her. She was very helpful :)
Unverified Customer
28 July 2023
Unknown Shipment Details
I have dealt with REGILYN and NICA at the forward2me UK warehouse. They always offer the best of service. They are very helpful and very skilled at finding the best options for the customer. I will definitely use this company more!
Unverified Customer
27 July 2023
Unknown Shipment Details
I am very satisfied! HONEY wAs very helpful and patient listener. She gave me confidence that my requests were going to be dealt with, and they did!
Unverified Customer
26 July 2023
Unknown Shipment Details
Tge service provide by Ms Christine and Ms Nica is impeccable
Unverified Customer
25 July 2023
Unknown Shipment Details
Thank you Girlie for your prompt, kind and expeditious help to set up my Japanese warehouse address!
Dennis S
25 July 2023
FedEx Connect Plus
DS
Quick turnaround on getting shipment out and dispatched
Unverified Customer
25 July 2023
Unknown Shipment Details
Kat from Preston helped me with a problem I had quickly and with ease.
Jose C
24 July 2023
FedEx Connect Plus
JC
This is the first and only third shipper I will always use due to the seam less process and service they provide. Like what my title states they are the best in the business.
Unverified Customer
24 July 2023
Unknown Shipment Details
Having initially had a poor experience with DHL (UK) with trying to send a car airbag module by land to Germany, Aimee from Forward2Me was awesome with re-shipping the same package back to Germany for attempt number 2. This time round, with Aimee's excellent guidance, support, communication and advice, the airbag arrived at its final destination within the promised timescale. So thank you Forward2Me and thank you Aimee for managing to sort out what was initially a very stressful situation.
Wang C
23 July 2023
FedEx International Economy
WC
The whole process was smooth and efficient, but a bit expensive.
Unverified Customer
23 July 2023
Unknown Shipment Details
I filled-in web support form and got problem solved within 24 hours.
Thanks NICA at Germany warehouse.
Thanks NICA at Germany warehouse.
Unverified Customer
22 July 2023
Unknown Shipment Details
I received the photo of the product from GIRLIE and Germany warehouse.
Maria L
13 April 2023
DHL Express Worldwide
ML
I was very impressed with the speed and courteous manner in which I was treated and will continue with their service! Thank you
Chris G
13 April 2023
DHL Express Worldwide
CG
This was my first time using a forwarding service from Japan and I can't fault the experience. It was easy to understand what to do, the Forward2Me website was easy to use, the price reasonable all things considered, and my item arrived in perfect condition, quicker than I expected. Will definitely use this service again.