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Customer Reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

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4.5 5

5
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Based on 15875 reviews
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reviews of forward2me
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Unknown Country
Unknown Shipment Details
Forward2Me is not only a great help in getting overseas shipping taken care of, their customer service is outstanding. Kat was a huge help in sorting out a technical issue, great communication. Highly recommended.
Bulgaria
UPS Standard Single
DS
I have nothing to complain, already shipped a couple of items from Germany, definitely recommend.
United States of America
UPS Express Saver
JD
Allows me the opportunity to shop on European websites from my home in the U.S! Great service that I will continue using for a very long time.
Unknown Country
Unknown Shipment Details
I am really happy of how the customer service has handled my queries. Thanks to GIRLIE very helpful and quick to give you an answer.
Unknown Country
Unknown Shipment Details
I had a fantastic experience, finalizing my shipment. Christine from Customer Support
Was so professional and patient it made me want to rave about this company. She guided me through the process, made it easy and pleasant, because of her support I will recommend this company to anybody that needs overseas shipping service,
Thanks Christine!
David
Netherlands
UPS Standard Single
MA
Ordered from amazon.de and with Forward2me it's delivered in the Netherlands. So good. I like it and recommend
Greece
DHL Economy Select
GP
The service is excellent, and the communication is perfect.
France
FedEx International Economy
AW
Package arrived totally damaged, recompensation very complicated and redundant
Unknown Country
Unknown Shipment Details
Kat has been super helpful and on the ball. She even called me from UK in RSA to explain the outcome of my query.
Thanks Kat
Unknown Country
Unknown Shipment Details
Thanks for the great help! ;); ) ;); ) ;); ) ;)( ) ;); ;); ) ;); )
Unknown Country
Unknown Shipment Details
Made a mistake with my package which was entirely my fault (nicotine items not permitted for UK->EU forwarding, according to their terms and conditions). The returns process was handled quickly and professionally by customer service agent Aimee from the Preston warehouse, and at a fair cost. Would use again.
Unknown Country
Unknown Shipment Details
Amazing service, very friendly staff.
Dealt with Christine and was very nice talking and dealing with her. She was very helpful :)
Unknown Country
Unknown Shipment Details
I have dealt with REGILYN and NICA at the forward2me UK warehouse. They always offer the best of service. They are very helpful and very skilled at finding the best options for the customer. I will definitely use this company more!
Unknown Country
Unknown Shipment Details
I am very satisfied! HONEY wAs very helpful and patient listener. She gave me confidence that my requests were going to be dealt with, and they did!
Unknown Country
Unknown Shipment Details
Tge service provide by Ms Christine and Ms Nica is impeccable
Unknown Country
Unknown Shipment Details
Thank you Girlie for your prompt, kind and expeditious help to set up my Japanese warehouse address!
United States of America
FedEx Connect Plus
DS
Quick turnaround on getting shipment out and dispatched
Unknown Country
Unknown Shipment Details
Kat from Preston helped me with a problem I had quickly and with ease.
United States of America
FedEx Connect Plus
JC
This is the first and only third shipper I will always use due to the seam less process and service they provide. Like what my title states they are the best in the business.
Unknown Country
Unknown Shipment Details
Having initially had a poor experience with DHL (UK) with trying to send a car airbag module by land to Germany, Aimee from Forward2Me was awesome with re-shipping the same package back to Germany for attempt number 2. This time round, with Aimee's excellent guidance, support, communication and advice, the airbag arrived at its final destination within the promised timescale. So thank you Forward2Me and thank you Aimee for managing to sort out what was initially a very stressful situation.
Hong Kong
FedEx International Economy
WC
The whole process was smooth and efficient, but a bit expensive.
Unknown Country
Unknown Shipment Details
I filled-in web support form and got problem solved within 24 hours.
Thanks NICA at Germany warehouse.
Unknown Country
Unknown Shipment Details
I received the photo of the product from GIRLIE and Germany warehouse.
United States of America
DHL Express Worldwide
ML
I was very impressed with the speed and courteous manner in which I was treated and will continue with their service! Thank you
United Kingdom
DHL Express Worldwide
CG
This was my first time using a forwarding service from Japan and I can't fault the experience. It was easy to understand what to do, the Forward2Me website was easy to use, the price reasonable all things considered, and my item arrived in perfect condition, quicker than I expected. Will definitely use this service again.
Saudi Arabia
FedEx Connect Plus
RT
Quick and competent conversations with the support team.
Reasonable pricing.
Fast delivery.
All what is needed.
I switched from another forwarder who was the opposite. Now, I will continue using Forward2me service! Good job, guys!
Austria
UPS Express Saver
MT
I use forward2me for shipping fudge from the uk to europe. There is fast and correct handling of shipments. Will use the service again.
United States of America
FedEx Connect Plus
CG
I bought a couple of hats from Austria and I had them to delivered to California. Great way to ship them with a trustworthy company.
South Africa
DHL Express Worldwide
DG
Ive used Forward2Me many times and cannot fault them, excellent service every time
United States of America
FedEx Connect Plus
BB
I used Forward2Me to purchase a golf bag not available in the United States. They were very quick with processing the item when they received it, and sent it out to me the next day. It was a little expensive, but the service was high quality. I would recommend them to anyone looking to buy something you are unable to get in your home country.
United States of America
FedEx Connect Plus
DD
I had a really negative experience the first time around but that was b/c of a miscommunication at the warehouse.

This second time around? A signfiicantly better experience. Customer support is always brilliant, and I would like to thank Nica for working with me through my many many many messages. :D
India
FedEx International Economy
VM
Excellent customer support and got my delivery in a reasonable time frame. I was regularly notified on repacking. Importing is an expensive affair, so, it was good to have a service like forward2me handling it. They did make a mistake of mentioning me as a company instead of an individual which caused me some trouble with the customs. No other issues other than that.
Thailand
FedEx International Economy
AC
F2M recommended my package should be repacked because the original box was not very strong. I hesitated but confirmed. When the package was arrived I was so pleased. Their new external packing was very strong and secure. Inside the original packing was indeed very weak and not suitable for international shipping. This is caring for their customer and I say thank you.
Austria
DHL Economy Select
PR
I used forward2me twice and will use them in the future as well. The service is great - one can see the status and all available actions on the website. Repacking and shipment can be arranged easily online via the personal profile. In case of any special requests the communication with the customer services is is also very professional. My items arrived very well packed and in perfect condition.
Canada
FedEx International Economy
PT
Got my item, they re-packaged it for me, I think the service is reliable
Unknown Country
Unknown Shipment Details
I've had some horrible experience with shop and ship or other parcel forwarding service, but sometimes there is no direct shipping option from UK retailers internationally. Good thing I found forward2me! Website was clear and information straightforward. On the same day they received my parcel from the retailer they sent me a notification and thereafter their agent Aimee assisted me to have my parcel repacked safely and shipped out to my country. She answered all my questions promptly, and had my parcel out of their warehouse by the 2nd day! Wow that's an impressive service. So MANY THANKS to Aimee and the entire team at forward2me for doing an excellent job
United States of America
DHL Express Worldwide
SA
Impressive customer service. First time using this service & all my numerous questions were answered promptly & courteously. I will use this service again & recommend without hesitation. Thank you!
Thailand
FedEx International Economy
PK
Make my shopping lists more easy to get its done. Fast and easy also good support on request.
Unknown Country
Unknown Shipment Details
Fast respond
Nica was so helpful and kind and nice
I love to deal with this company for many years
United States of America
DHL Express Worldwide
YH
I have used this service more than 20 times and I have nothing but great experiences. Will continue to use. Excellent customer service
Brunei Darussalam
FedEx International Economy
MAH
No fuss using the Personal Shopper Service and items delivery as scheduled.
United States of America
FedEx Connect Plus
MW
Had 8 items repackaged too save money on shipping to the USA. It saved me a lot of money and arrived in great condition and time. If want too save money then let multiple purchases build up so you can add together. The 30 Days allowed for holding of items before Shipping helps with this
Japan
DHL Express Worldwide
TL
I didn't know Forward2me usually doesn't ship to UK mainland. Was caught by surprise a bit. It was not very clear to me by just browsing their website. Otherwise all good as usual.
United States of America
FedEx Connect Plus
LK
I rarely review things, but I wanted to review my experience here because I was skeptical. Could see potential for a scam very easily. But apparently not. My order (wallpaper) arrived at their warehouse, and it was packed, shipped, and arrived to me stateside within less than a week. The handling fee seemed quite reasonable compared to other companies I considered.
Canada
DHL Express Worldwide
AE
I am very pleased with my overall experience including combining shipments and ease and quickness of communications
Unknown Country
Unknown Shipment Details
They responded to my papers presented very quickly and didn't take time to approve shipping my things
France
DPD Classic
RV
Excellent experience so far, fast and reliable. They didn't lost a package and I like the flexibility to hold package for 30 days and combine. Tried myus.com in the past in UK and it was awful.
Unknown Country
Unknown Shipment Details
One of my parcels went astray during repacking - which of course was disappointing. However, I was compensated very speedily for the amount I spent on it and also given a generous discount on the DHL costs. Forward2Me managed to turn a mistake around in a very customer focused way.
Romania
DHL Economy Select
AP
Forward2Me helped me import some goods classified as "dangerous" from the UK to my country, Romania. Customer service has been very useful and efficient to me, guiding me throughout the process.

I will come back again!
Unknown Country
Unknown Shipment Details
We received the shipment in Dammam, Saudi Arabia. We had good communication and high responsiveness, and the customer support team was very professional. We are happy with this experience. We want to thank all the team in forward2me and speciall thanks to Kat Santiago for her professional handling and support.
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