Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
30 August 2023
Unknown Shipment Details
Girlie at the UK warehouse got back to me pretty swiftly and her answer was very detailed and helpful.
Unverified Customer
30 August 2023
Unknown Shipment Details
When I was in trouble about the payment, Mr./Ms. Aimee gave me a very good advice. I was very happy.
Unverified Customer
30 August 2023
Unknown Shipment Details
She is one of the best, thanks to her, and sha was quickly answered and solve my problem
Unverified Customer
29 August 2023
Unknown Shipment Details
Just received my first order in Forward2me's Japan warehouse, customer service has been very helpful and proactive (thanks Honey!) to identify my package, although there was a little hiccup on my end with the addressee's name. Will definitely keep exploring the service.
Unverified Customer
29 August 2023
Unknown Shipment Details
Very convenient choice to ship your parcels from the UK.
The first days of storage are free of charge and the website Is easy to use.
Also customer service Is very efficiente and the assistants are very kind
The first days of storage are free of charge and the website Is easy to use.
Also customer service Is very efficiente and the assistants are very kind
Unverified Customer
28 August 2023
Unknown Shipment Details
Honey, provided excellent customer service and addressed all of my questions and concerns in a courteous and professional manner. I am glad I chose Foward2Me to forward my high value package from Germany to the United States.
Unverified Customer
27 August 2023
Unknown Shipment Details
Everything has been fast and efficient. Smooth interface, great shipping times and prices. Would 100% recommend.
Unverified Customer
27 August 2023
Unknown Shipment Details
Brilliant company. So reliable and easy to deal with. Customer service is always prompt and excellent. All my shipping I need from UK to my place in Saudi I always use them.
Unverified Customer
26 August 2023
Unknown Shipment Details
Hi,
I would like to thank Honey for the attention and for resolving my problem with detailed replies. Being a first time user of your forwarding service.
Regards,
Carmel Busuttil
I would like to thank Honey for the attention and for resolving my problem with detailed replies. Being a first time user of your forwarding service.
Regards,
Carmel Busuttil
Unverified Customer
25 August 2023
Unknown Shipment Details
Experienced some issues with damaged goods, but customer service (Aimee) was very helpfull and provided a good resolution. Happy with the service.
Unverified Customer
24 August 2023
Unknown Shipment Details
Happy with the way I HONEY handled my enquiry, thanks
Unverified Customer
24 August 2023
Unknown Shipment Details
Good service, Aimee from UK sent the shipping and customs papers fast.
Unverified Customer
24 August 2023
Unknown Shipment Details
I was very dubious about using this as I'd never done it before but no question was too silly and Aimee replied quickly to all of my many emails. No it's not cheap but if you can't get what you want from anywhere else then this is an excellent option. At times the website is a bit counterintuitive but the customer service makes up for it. Thank you Aimee.
Unverified Customer
24 August 2023
Unknown Shipment Details
Excellent service with specific reply on the subject.
Thank you,
Theo
Thank you,
Theo
Sulaiman A
24 August 2023
DHL Economy Select
SA
Excellent service, fast shipping, website design is great. Thank you A+++
Unverified Customer
23 August 2023
Unknown Shipment Details
I used the forward2me service for the first time. I had questions, but HONEY from your support team was always answering me directly. She is very enlightening, a real professional-lucky to have her in your team.
I'm very satisfied and happy that I used your service
Thank you very much
Maria
Greece
I'm very satisfied and happy that I used your service
Thank you very much
Maria
Greece
Unverified Customer
23 August 2023
Unknown Shipment Details
I had a good experience specially with 'GIRLIE' he helps.a lot to get better and forward my package as soon as possible
Thanks a lot
Thanks a lot
Unverified Customer
22 August 2023
Unknown Shipment Details
Super! Thx you...
Forward Me Number 1!
Greatings from Austria
Forward Me Number 1!
Greatings from Austria
Unverified Customer
22 August 2023
Unknown Shipment Details
I needed assistance with my package today and REGILYN was wonderful. Thank you so much for your help.:-)
Karen S
21 August 2023
DHL Economy Select
KS
My items were processed, packed and dispatched quickly. Very happy.
Unverified Customer
20 August 2023
Unknown Shipment Details
REGILYN was super helpful and provided a timely response
Steven T
19 August 2023
FedEx Connect Plus
ST
Overall my experience with your service has been great except this most recent time. I had reached out via email because I felt like there were some incorrect items in my box. I was advised somebody would look into it and get back to me but they never did. I went ahead and paid for shipping on the items you had in my box because maybe I had made the mistake. However, when the items arrived I realized that most (29 items arrived, 14 belonged to me) packages in my box were actually intended for another person that just so happened to be located in my local area. Think about this, had I not been the one who received the packages this other individual would have been out on 15 items. That's just wild to think, and what makes it worse is that I identified the issue was but it was never looked into further. This makes me hesitant to continue to use your services.
Update: everything has been rectified, and they went above and beyond to do so. Customer service is beyond exceptional and I understand that mistakes happen so overall a non-issue at this point because they took the time to understand and resolve the issue and once again went above and beyond to do so. Highly recommend their services based on their service alone.
Update: everything has been rectified, and they went above and beyond to do so. Customer service is beyond exceptional and I understand that mistakes happen so overall a non-issue at this point because they took the time to understand and resolve the issue and once again went above and beyond to do so. Highly recommend their services based on their service alone.
Valerie C
18 August 2023
UPS Standard Single
VC
So glad I found this site. I purchased an item from Amazon in Germany as it was not available in the UK. The address provided meant the order was completed, collected from that address and I selected the method of transportation from the list provided. Result was a successful delivery and a very happy friend.
Unverified Customer
16 August 2023
Unknown Shipment Details
To agent Honey,
Thank you very much for your handling my inquiry. I am satisfied with your swift response and appreciate my package status up date. I will use your service next time when I need. Anyway, thank you for your handling my inquiry.
Thank you very much for your handling my inquiry. I am satisfied with your swift response and appreciate my package status up date. I will use your service next time when I need. Anyway, thank you for your handling my inquiry.
Unverified Customer
16 August 2023
Unknown Shipment Details
Honey was very quick in getting back to me and I really appreciated her help!
Unverified Customer
15 August 2023
Unknown Shipment Details
Forward2Me's customer service is exceptional. Kat was so helpful in keeping me aware of updates on my shipment, and assisting me when the shipment was sent back. She was very responsive and kept me updated!
Pete H
14 August 2023
DHL Express Worldwide
PH
Great for being able to get stuff from folks who don't want to ship international. The price to ship things on to you once it's received by F2M is very expensive. I buy a lot of stuff from overseas and F2M's prices and shipping options are much higher and I don't use the service as much as I would like as a result.
Unverified Customer
11 August 2023
Unknown Shipment Details
When using this service for the first time, I didn't know exactly what to do and which buttons to click.
Honey helped me enormously by sending me an email with the procedure step by step.
Honey helped me enormously by sending me an email with the procedure step by step.
Unverified Customer
11 August 2023
Unknown Shipment Details
Hi Honey
You are very kind and polite
Appreciate. Thank you
You are very kind and polite
Appreciate. Thank you
Hi Soma,
Thank you so much for taking the time to share your experience with Forward2me!
We are delighted to hear that Honey provided you with helpful and professional support.
We will make sure to pass on your kind words to Honey and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Thank you so much for taking the time to share your experience with Forward2me!
We are delighted to hear that Honey provided you with helpful and professional support.
We will make sure to pass on your kind words to Honey and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Unverified Customer
11 August 2023
Unknown Shipment Details
Very proffessional service and the support is incredible
Unverified Customer
11 August 2023
Unknown Shipment Details
I was in contact with Nica, which had prepared all fine for my delivery. Thank you very much!:-)
Unverified Customer
10 August 2023
Unknown Shipment Details
I recieved an email regarding a shippement that was missing some information, requesting more info to be sure if it is mine. After providing the requested info everything went nice and smooth.
Thank You
Thank You
Unverified Customer
10 August 2023
Unknown Shipment Details
Thank you for the fast service ans attention to my queries! Give it 10/10 for Regilyn and hoping for more shipment with you
Unverified Customer
09 August 2023
Unknown Shipment Details
I bought an item and shipped it to my Germany warehouse, but the seller forgot to add my account id to the shipping label, so the stuff couldn't immediately picked it and added it to my account. Fortunately, the stuff in Germany warehouse is very kind and professional, and they added it to my dashboard eventually. But 30 days had passed, in theory, I need to pay the storing fee, but I contacted with the customer center and told them what happened, they're willing to waive the storing fee, I really appreciate it.
Hi JY,
Thank you so much for taking the time to share your experience with Forward2me!
We truly appreciate your feedback and are delighted that Nica was able to assist you effectively throughout this process.
We're glad to hear that our team in the Germany warehouse was able to rectify the situation promptly and professionally by adding the item to your account package inbox.
Please rest assured that your positive feedback will be shared with Nica and the rest of the team.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Thank you so much for taking the time to share your experience with Forward2me!
We truly appreciate your feedback and are delighted that Nica was able to assist you effectively throughout this process.
We're glad to hear that our team in the Germany warehouse was able to rectify the situation promptly and professionally by adding the item to your account package inbox.
Please rest assured that your positive feedback will be shared with Nica and the rest of the team.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Unverified Customer
09 August 2023
Unknown Shipment Details
Girlie is so accommodating and helpful. She was able to help me resolved my issue.
Hi Carlo,
Thanks for your feedback.
We are delighted to hear that Girlie provided you with helpful and professional support.
We will make sure to pass on your kind words to Girlie and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Thanks for your feedback.
We are delighted to hear that Girlie provided you with helpful and professional support.
We will make sure to pass on your kind words to Girlie and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Unverified Customer
09 August 2023
Unknown Shipment Details
The Customer Experience Support member called Honey, from the York House location, did a great job of handling my issue in an efficient and quick way. Very happy with the results.
Hi David,
Thanks for your feedback.
We are delighted to hear that Honey provided you with helpful and professional support.
We will make sure to pass on your kind words to Honey and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Thanks for your feedback.
We are delighted to hear that Honey provided you with helpful and professional support.
We will make sure to pass on your kind words to Honey and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Unverified Customer
09 August 2023
Unknown Shipment Details
Girlie was the best! A keeper and should amazing resolve solving skills and so so kind
Hi Camilla,
Thank you for taking the time to share your feedback with us!
We're delighted to hear that Girlie provided you with exceptional service and left a positive impression.
We're committed to delivering the best possible experience to our customers, and it's heartwarming to know that Girlie's assistance made a difference for you.
If you ever need further assistance or have more questions in the future, please don't hesitate to reach out. We're here to help!
Warm regards,
Aimee
Thank you for taking the time to share your feedback with us!
We're delighted to hear that Girlie provided you with exceptional service and left a positive impression.
We're committed to delivering the best possible experience to our customers, and it's heartwarming to know that Girlie's assistance made a difference for you.
If you ever need further assistance or have more questions in the future, please don't hesitate to reach out. We're here to help!
Warm regards,
Aimee
Unverified Customer
08 August 2023
Unknown Shipment Details
Girlie did a great job explaining the process and answering all my questions. They were very pleasant to chat with and I feel confident that the Germany warehouse will provide exactly the service I require.
Vito S
08 August 2023
UPS Standard Single
VS
Fast, reliable, had the opportunity to track everything
Unverified Customer
07 August 2023
Unknown Shipment Details
Excellent assistance from Customer Experience Agent Honey at the UK warehouse.
Hi F.V,
Thanks for your feedback.
We are delighted to hear that Honey provided you with helpful and professional support.
We will make sure to pass on your kind words to Honey and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Thanks for your feedback.
We are delighted to hear that Honey provided you with helpful and professional support.
We will make sure to pass on your kind words to Honey and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Daria G
07 August 2023
DHL Express Worldwide
DG
I'm using this service for the second time and it will be the last. The invoice included by this service made a complete mess out of the customs clearance. Not to mention the price of the shipping itself. When the parcel already arrived to the warehouse from Amazon it appeared to be higher than the item itself. As a result I'm paying almost triple for my purchase… go find some experienced and honest company.
A c
07 August 2023
DHL Express Worldwide
AC
I contacted them about the fact that they only have very expensive express shipping options available.
So they wrote me back that there are economy options available for the UK warehouse and I asked back how that helps me if I have a shipment waiting in the German warehouse.
After that I only got templated and way too general answers from them, not going anywhere close to a solution.
I won't be using them in the near future and can't recommend based on this experience.
So they wrote me back that there are economy options available for the UK warehouse and I asked back how that helps me if I have a shipment waiting in the German warehouse.
After that I only got templated and way too general answers from them, not going anywhere close to a solution.
I won't be using them in the near future and can't recommend based on this experience.
Unverified Customer
06 August 2023
Unknown Shipment Details
The shipping calculations on the UK warehouse were unusually high, and several people, including NICA in support, were very helpful and courteous.
The package arrived safely and we are satisfied with the service.
The package arrived safely and we are satisfied with the service.
Unverified Customer
05 August 2023
Unknown Shipment Details
Five stars assistance, all my doubts were perfectly solved.
Unverified Customer
05 August 2023
Unknown Shipment Details
I have got the clarifications i need from Christine@ no time only couple of minutes she give detailed reply to me
Louise B
04 August 2023
FedEx International Economy
LB
Using Forward2me several times a week now and service is excellent
Unverified Customer
03 August 2023
Unknown Shipment Details
I have spoken with Regilyn on two different occasions in the last few days. She has been extremely patient and helpful as I am learning how to correctly ship internationally. It has been a great experience.
Unverified Customer
03 August 2023
Unknown Shipment Details
Forward2Me is not only a great help in getting overseas shipping taken care of, their customer service is outstanding. Kat was a huge help in sorting out a technical issue, great communication. Highly recommended.
Dimitar S
03 August 2023
UPS Standard Single
DS
I have nothing to complain, already shipped a couple of items from Germany, definitely recommend.
Justin D
03 August 2023
UPS Express Saver
JD
Allows me the opportunity to shop on European websites from my home in the U.S! Great service that I will continue using for a very long time.