Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Sebastian Botero Isaza
21 January 2026
FedEx International Priority
SBI
Was excellent, very quick and everything well packaged
Thanks for the 5 star review.
Unverified Customer
21 January 2026
Unknown Shipment Details
Amazing company! They’re perfect, very fast and very helpful! And many thanks to Jhe from UK division for solving everything instantly ❤️
Thank you so much for the 5 star review for Jhe :)
angela givon
21 January 2026
FedEx International Economy
AG
Always very helpful, and they respond quickly. A+++
Thank you for the 5 star review. :)
Unverified Customer
21 January 2026
Unknown Shipment Details
Quick communication from Aimee at USA division, rapidly addressed the issue and offered an acceptable solution. Great support.
Shipment # US-61-1768976617683898
Shipment # US-61-1768976617683898
Thank you for your feedback and for taking the time to share your experience. We’re glad to hear that Aimee from our USA division was able to communicate quickly and resolve the issue with an acceptable solution. We appreciate your kind words and are always here to help.
Unverified Customer
20 January 2026
Unknown Shipment Details
Leider wird mit Preisen geworben die sich dann mehr als verdoppeln, da auch gut verpackte Waren angeblich neu verpackt werden müssen, dann werden horrende Zölle plus 5 Pfund Bearbeitungsgebühren erhoben, obwohl Artikel zum Bsp. eigentlich zollfrei im Zielland sind. Aus meiner Sicht einfach Betrug, da zu dem endgültigen Preis auch andere Anbieter geliefert hätten nur in viel kürzerer Zeit. Mein Paket ist seit 5 Tagen bezahlt, bewegt sich aber kein Stück von forward2me weg. Also Vorsicht!
Hi Volodymyr,
Thank you for reaching out. We’ve already sent an email regarding this issue.
Please note that we are currently experiencing a backlog, and our typical response time is 2–3 business days.
We appreciate your patience.
Thank you for reaching out. We’ve already sent an email regarding this issue.
Please note that we are currently experiencing a backlog, and our typical response time is 2–3 business days.
We appreciate your patience.
Unverified Customer
20 January 2026
Unknown Shipment Details
I value customer service representatives to take the time and guide you through the proces, work out issues and answer questions as clear as possible. In that regard I had a great experience with Forward2me. Friendly, patient and helpful.
The only downside is because we're in a different timezones I have to be patient for an answer. But that's nobody's fault.
The only downside is because we're in a different timezones I have to be patient for an answer. But that's nobody's fault.
We truly appreciate your recognition of our customer service team — it means a lot to hear that you found our support friendly, patient, and helpful.
We understand that timezone differences can sometimes cause delays in response, and we really appreciate your patience and understanding. We’re always working to improve our response times and provide the best possible support, regardless of location.
Thanks again for choosing Forward2Me, and we’re here whenever you need us.
We understand that timezone differences can sometimes cause delays in response, and we really appreciate your patience and understanding. We’re always working to improve our response times and provide the best possible support, regardless of location.
Thanks again for choosing Forward2Me, and we’re here whenever you need us.
Unverified Customer
20 January 2026
Unknown Shipment Details
TL;DR: F2ME customer service only has email; the phone will never connect to anyone, and they will never call back. CS just tries to close tickets without actually doing anything. You have to contact them manually about every step, like just to locate your package. The company is super slow, and their combine and repacking service has a huge backlog while they also charge you for it. Due to their merge with myGermany, don't use them now as they have a huge backlog.
I'd like to share my experience with Forward2Me and myGermany as well. After reading several reviews, I went with myGermany and had a successful purchase and warehouse storage with them. Then I also had another purchase, but on the same day, I received an email from them about merging with Forward2me on the 19th of December, and so myGermany stopped working.
Both of their customer services are email only. If you try to call them, they will never connect you to anyone and won't call you back as it's their offered option. If you message them on Instagram, they will answer via email. After emailing and trying to call both CS, one of them was kind enough to inform me that the movement of packages from myGermany would start around the 8th of January. It did not happen.
I asked both customer services multiple times about my packages, and nobody was able to provide any information. F2ME said they would place my package info on my account. It didn't happen.
After days of waiting, I ended up putting them up manually.
After more days of waiting, I reported one of the packages as missing because not even myGermany registered it, and I was panicking.
After the report, they found one of the packages. After days of waiting, I reported the other package, and then one day later they found that one.
Basically, they never found and placed anything by themselves. I had to raise awareness each time. Then the second package was stuck in the processing phase for two days, so I couldn't ship it. I had to ask them again to do something with it because I was just visiting Europe.
Then I couldn't combine my packages because they had a queue of 155 packages, and in 6 hours it grew to 211. I also read reviews saying that their combine and repacking service resulted in them having to pay an additional $80. I wanted to ship my packages to Hungary. Their address form was requesting a Hungarian Tax ID (like for what? As an individual, what if I am a tourist or student here?) while I was shipping from a German warehouse to an EU state address. I raised this issue to their CS, and first they were acting like I was stupid, so I sent the screenshot of the issue. Then another CS agent responded to me about paid duties, which was totally not relevant to my case. Again, Hungary is an EU member state, and from Germany to Hungary, there are no duties. Basically, you can't really be a tourist and ship your package there due to their slow pace and requesting a local tax ID. The company has no idea about EU member states, and even their FAQ acts like some EU states are different than others.
Moreover, I found it interesting that they actually ship from Poland and not from Germany, as UPS picked my packages up there.
Basically, each step with them was like pulling teeth. Thanks to this slowness, I lost my right to return one of the orders and so I just lost 180 euros.
I find it very unprofessional to do the merge this slowly as they were doing it for almost a month. I understand that you think that I am spoiled, but I purchased my items to the myGermany warehouse with the promise of receiving them in a few days as I was just visiting Hungary. While F2ME is a company, they knew about the merge months in advance, and I actually paid for this service; they weren't doing a favor to me like a friend.
I'd like to share my experience with Forward2Me and myGermany as well. After reading several reviews, I went with myGermany and had a successful purchase and warehouse storage with them. Then I also had another purchase, but on the same day, I received an email from them about merging with Forward2me on the 19th of December, and so myGermany stopped working.
Both of their customer services are email only. If you try to call them, they will never connect you to anyone and won't call you back as it's their offered option. If you message them on Instagram, they will answer via email. After emailing and trying to call both CS, one of them was kind enough to inform me that the movement of packages from myGermany would start around the 8th of January. It did not happen.
I asked both customer services multiple times about my packages, and nobody was able to provide any information. F2ME said they would place my package info on my account. It didn't happen.
After days of waiting, I ended up putting them up manually.
After more days of waiting, I reported one of the packages as missing because not even myGermany registered it, and I was panicking.
After the report, they found one of the packages. After days of waiting, I reported the other package, and then one day later they found that one.
Basically, they never found and placed anything by themselves. I had to raise awareness each time. Then the second package was stuck in the processing phase for two days, so I couldn't ship it. I had to ask them again to do something with it because I was just visiting Europe.
Then I couldn't combine my packages because they had a queue of 155 packages, and in 6 hours it grew to 211. I also read reviews saying that their combine and repacking service resulted in them having to pay an additional $80. I wanted to ship my packages to Hungary. Their address form was requesting a Hungarian Tax ID (like for what? As an individual, what if I am a tourist or student here?) while I was shipping from a German warehouse to an EU state address. I raised this issue to their CS, and first they were acting like I was stupid, so I sent the screenshot of the issue. Then another CS agent responded to me about paid duties, which was totally not relevant to my case. Again, Hungary is an EU member state, and from Germany to Hungary, there are no duties. Basically, you can't really be a tourist and ship your package there due to their slow pace and requesting a local tax ID. The company has no idea about EU member states, and even their FAQ acts like some EU states are different than others.
Moreover, I found it interesting that they actually ship from Poland and not from Germany, as UPS picked my packages up there.
Basically, each step with them was like pulling teeth. Thanks to this slowness, I lost my right to return one of the orders and so I just lost 180 euros.
I find it very unprofessional to do the merge this slowly as they were doing it for almost a month. I understand that you think that I am spoiled, but I purchased my items to the myGermany warehouse with the promise of receiving them in a few days as I was just visiting Hungary. While F2ME is a company, they knew about the merge months in advance, and I actually paid for this service; they weren't doing a favor to me like a friend.
Naomi
20 January 2026
FedEx International Priority
N
Never had any issues with MyGermany then Forward2Me took over the first few parcels were a little slower to be actioned probably due to workload. Since then parcels are a lot quicker and I’ve received good shipping rates mainly from ups which works out a bit cheaper for me.
Thank you for the feedback.
Forward2Me was approached by the MyGermany owners and agreed to acquire certain assets in order to prevent an immediate service collapse and maintain continuity for customers. By definition, this differs from a planned, structured migration.
Since the transition, we have been dealing with significant backlogs
Our team already address your concerns via email.
We appreciate you taking the time to flag these issues and your patience during this period.
Forward2Me was approached by the MyGermany owners and agreed to acquire certain assets in order to prevent an immediate service collapse and maintain continuity for customers. By definition, this differs from a planned, structured migration.
Since the transition, we have been dealing with significant backlogs
Our team already address your concerns via email.
We appreciate you taking the time to flag these issues and your patience during this period.
Davut Daglioglu
20 January 2026
UPS Express Saver
DD
Easy to use, best one for package forwarding
Thanks so much for the feedback! 😊
We’re glad to hear you found our service easy to use and the best option for package forwarding.
We’re glad to hear you found our service easy to use and the best option for package forwarding.
Elizabeth G
20 January 2026
FedEx Connect Plus
EG
My packages always come repackaged very well (I pay for the repackage for added safety) and in a timely manner. Couldn’t be happier with this service. Will continue to use for the long term.
Thank you so much for your kind words! We’re delighted to hear that your packages are arriving repackaged safely and on time. We truly appreciate your trust and continued support. We look forward to serving you for many years to come! 😊
Chani Wolhendler
20 January 2026
UPS Worldwide Expedited
CW
It was a very smooth transaction getting an item shipped to a spot in the UK and then having it shipped to me in the US
Thank you for your 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
Unverified Customer
19 January 2026
Unknown Shipment Details
Many questions following the My germany Forward2me transition. Aimee was there to answer my many questions very quickly and professionally. Couldn't have been more helpful .Good to know my purchases are in safe hands. Thank you for a first class service. 😊
Thank you for leaving a 5-star review for Aimee!
We're pleased to assist you in all of your queries.
^NB
We're pleased to assist you in all of your queries.
^NB
Unverified Customer
18 January 2026
Unknown Shipment Details
Lots emails sent and no reply. Package has been on hold for repacking. This is my first time using this service and so far it’s not good.
Thank you for your feedback.
We are currently dealing with significant backlogs, which have contributed to the delays you have experienced. Our team has already addressed your concerns via email.
We appreciate you taking the time to raise these issues and thank you for your patience during this period.
We are currently dealing with significant backlogs, which have contributed to the delays you have experienced. Our team has already addressed your concerns via email.
We appreciate you taking the time to raise these issues and thank you for your patience during this period.
Assad Conley
18 January 2026
UPS Express Saver
AC
Excellent service! Prompt and easy to use. I have great piece of mind using forward2me.
Thanks so much for the kind words! 😊
We’re thrilled to hear you found our service prompt and easy to use. It’s great to know you feel confident and at ease using Forward2Me.
We’re thrilled to hear you found our service prompt and easy to use. It’s great to know you feel confident and at ease using Forward2Me.
Unverified Customer
17 January 2026
Unknown Shipment Details
slow customer support, waiting since dec 30.
We understand how frustrating it is to be waiting since December 30, and we are sorry for the inconvenience this has caused.
To ensure your issue is resolved as quickly as possible, please contact Aimee directly at info@forward2me.com. She will be able to assist you immediately and provide a swift resolution.
To ensure your issue is resolved as quickly as possible, please contact Aimee directly at info@forward2me.com. She will be able to assist you immediately and provide a swift resolution.
D. Erfurdt
17 January 2026
FedEx International Priority
DE
Forward2me helped me get some shoes safely and quickly from Germany to the US. Many Europeon merchants no longer want to deal directly to the US due to the tariffs and unfriendly governing of our nation. This company was a great go-between.
Thank you for your 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
sm
16 January 2026
FedEx International Priority
S
Perfect! Thank you!
Thanks for the 5 star review :)
The traveling doctor
15 January 2026
DHL Express Worldwide
TTD
I have been using Forward2me for many years. I have never had a lost package and all mail outs have been promptly undertaken. For the rare occasions I have needed help, customer service has been excellent and you get to deal with a real person rather than a bot! Highly recommend.
Thank you for 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
YNavarro
15 January 2026
FedEx Connect Plus
Y
I was pleasantly surprised by the entire experience when I first used this service. They kept me informed about my deliveries and promptly forwarded my package. I’ll definitely be using them again.
Thank you for your 5-star review!
We appreciate your business with us!
^NB
We appreciate your business with us!
^NB
Walid Abdelnour
14 January 2026
FedEx International Economy
WA
Unacceptable! You need to overhaul your staff who mishandled my money not once, but twice! They refunded my invoice payment of 254.96 euros without even consulting me, just to repackage the battery. This is outrageous!
We sincerely apologize for the mishandling of your payment and the inconvenience this has caused. We understand your frustration, and we take full responsibility for the error.
We are working with our Germany team to fix the issue.
We will also address the internal issue to prevent this from happening again.
We are working with our Germany team to fix the issue.
We will also address the internal issue to prevent this from happening again.
John Green
14 January 2026
DHL Express Worldwide
JG
thanks worked as expected
Thanks for the 5 star review.
Unverified Customer
13 January 2026
Unknown Shipment Details
I had a great experience with Nica at the USA warehouse location regarding my shipment. She handled my enquiry quickly, professionally, and with great care. I really appreciate her support and attentiveness throughout the process. Highly recommended!
Thank you so much for sharing your experience! We’re glad to hear that Nica provided you with such professional and attentive support. We’ll be sure to pass along your kind words—your recommendation means a lot to us. We truly appreciate your feedback and look forward to assisting you again in the future!
Unverified Customer
13 January 2026
Unknown Shipment Details
I ordered a bottle of gin privately as a Christmas gift. The location in Preston, UK, was very fast, structured, and efficient. After the parcel was delivered to Germany, I had a lot of problems with UPS. Even though it wasn't their job, JOYCE from forward2me customer support helped out a lot to solve the problem with UPS and sped up the process considerably. Thanks to her, the parcel has finally been delivered. I recommend people choose a different delivery service than UPS, though. Don't be me. Be smarter.
Thank you for sharing your experience! We're delighted that Joyce from our customer support could help resolve the issue and get your parcel delivered. We appreciate your feedback regarding UPS and will keep it in mind to improve future deliveries. Your recommendation and insight are very helpful to others!"
Simon Peck
13 January 2026
FedEx International Priority
SP
Efficient and smooth, great app experience making the process easy to follow.
We’re glad to hear you found the app efficient and easy to use. We’re always working to make the experience as smooth as possible.
Daniel Lamb
13 January 2026
FedEx International Priority
DL
Simple and Direct Service. Thank you.
Thank you for your feedback! We’re glad you had a simple and direct experience, and we appreciate you taking the time to share it.
Unverified Customer
12 January 2026
Unknown Shipment Details
Such an easy to use service and very reliable.
Thank you for your kind words! We’re happy to hear that you find our service easy to use and reliable. We really appreciate your support!
Unverified Customer
11 January 2026
Unknown Shipment Details
Joyce was very helpful with shipping a hair care product that contained a “hazardous material” to the US. I had a million questions and she answered all of them patiently and promptly. I really appreciate all of her help!
Thank you so much for your kind words! We’re thrilled to hear that Joyce was able to assist you and make the process smooth, especially with something as tricky as shipping products containing hazardous materials.
We’ll be sure to pass along your appreciation to her—it’s always wonderful to know our team is making a difference.
Thanks again for sharing your experience!
We’ll be sure to pass along your appreciation to her—it’s always wonderful to know our team is making a difference.
Thanks again for sharing your experience!
Unverified Customer
10 January 2026
Unknown Shipment Details
Used to be great, used them many times, quick and prompt, and they handle lithium batteries not like some other forwarders who just refuse. But recently they forced prepaid duties and forced me to pay more than 50% of the goods+shipping value as duties and taxes which is a ripoff , duties and VAT don’t go beyond 20% in KSA. I will never use them again unless they change this policy
I’m sorry to hear that you feel this way, and I appreciate you taking the time to share your concerns.
I understand that you were offered Delivery Duty Paid (DDP) as the only available option for shipments to Saudi Arabia. Please note that FedEx is our only carrier that supports DDP. If you prefer not to ship DDP, you may use DHL, however, DHL shipments will be sent as DAP (Delivered at Place).
Due to repeated issues with duties and taxes being billed back to the shipper when using DAP, we are now restricting all FedEx shipments to Saudi Arabia to DDP (Delivered Duties Paid) only, effective immediately. This policy applies to shipments from all of our warehouse locations, and unfortunately, we are unable to override this process. This measure is in place to ensure consistency and to prevent further billing issues.
For more information, please refer to our FAQ:
https://forward2me.zendesk.com/hc/en-gb/articles/360014012079-Duties-and-Taxes-Delivery-Duty-Paid-DDP-with-Forward2me
Thank you for your understanding. If you have any further questions, please don’t hesitate to contact us.
I understand that you were offered Delivery Duty Paid (DDP) as the only available option for shipments to Saudi Arabia. Please note that FedEx is our only carrier that supports DDP. If you prefer not to ship DDP, you may use DHL, however, DHL shipments will be sent as DAP (Delivered at Place).
Due to repeated issues with duties and taxes being billed back to the shipper when using DAP, we are now restricting all FedEx shipments to Saudi Arabia to DDP (Delivered Duties Paid) only, effective immediately. This policy applies to shipments from all of our warehouse locations, and unfortunately, we are unable to override this process. This measure is in place to ensure consistency and to prevent further billing issues.
For more information, please refer to our FAQ:
https://forward2me.zendesk.com/hc/en-gb/articles/360014012079-Duties-and-Taxes-Delivery-Duty-Paid-DDP-with-Forward2me
Thank you for your understanding. If you have any further questions, please don’t hesitate to contact us.
Unverified Customer
10 January 2026
Unknown Shipment Details
The warehouse staff is the wiser, not knowing how many items inside a package but decide to stated it 17pcs when it should be 26pcs. Next time let user fill it on their own and dont change anything unless told.
The shipment process is take longer because of the need to verify with ridiculous identification. And the ability to upload and print invoice should be there, instead we have to contact customer to give the invoice. Not every purchase got invoice upfront. So you need to add button to upload Files on the package inbox.
The shipment process is take longer because of the need to verify with ridiculous identification. And the ability to upload and print invoice should be there, instead we have to contact customer to give the invoice. Not every purchase got invoice upfront. So you need to add button to upload Files on the package inbox.
Due to the ongoing migration at our Germany warehouse, the shipment process is currently taking longer than usual. We are actively working to resolve these issues, and we appreciate your patience.
To help speed up processing, please note that invoices can now be uploaded directly via the “INCOMING” page:
https://www.forward2me.com/incoming-package
This allows you to upload invoices instantly without contacting customer service, streamlining the process and reducing delays.
Thank you for your cooperation as we continue to improve operations.
To help speed up processing, please note that invoices can now be uploaded directly via the “INCOMING” page:
https://www.forward2me.com/incoming-package
This allows you to upload invoices instantly without contacting customer service, streamlining the process and reducing delays.
Thank you for your cooperation as we continue to improve operations.
RAQUEL SALES
10 January 2026
FedEx International Priority
RS
Fast and efficient. My experience was excellent. Very easy to use.
Thank you for your 5-star review!
We appreciate your business with us!
^NB
We appreciate your business with us!
^NB
Unverified Customer
09 January 2026
Unknown Shipment Details
One of my parcels at the USA warehouse was stuck in the review/processing stage for far too long (20 days in total), even though two other parcels with identical items passed through without any issues. It was frustrating at first, but after contacting customer support and exchanging a few messages, they were extremely helpful. Nica, the customer support agent, looked into the problem, resolved it quickly, waived potential storage fees, consolidated everything into one shipment, and got it all moving again.
The way they handled the situation has genuinely restored my confidence in Forward2Me. Mistakes happen, but good customer service makes all the difference — and they definitely delivered.
The way they handled the situation has genuinely restored my confidence in Forward2Me. Mistakes happen, but good customer service makes all the difference — and they definitely delivered.
Thank you so much for taking the time to share your experience. We’re sorry that one of your parcels was delayed in the review/processing stage, but we’re glad that Nica and our Customer Support team were able to resolve the issue quickly and efficiently.
We really appreciate your kind words and are thrilled to hear that our service restored your confidence in Forward2Me. We always aim to provide helpful, transparent, and hassle-free support, and it’s wonderful to know that our efforts made a difference for you.
Your feedback motivates our team to continue improving and ensuring a smooth experience for all our customers.
Kind regards,
We really appreciate your kind words and are thrilled to hear that our service restored your confidence in Forward2Me. We always aim to provide helpful, transparent, and hassle-free support, and it’s wonderful to know that our efforts made a difference for you.
Your feedback motivates our team to continue improving and ensuring a smooth experience for all our customers.
Kind regards,
EGIANNA
09 January 2026
FedEx International Priority
E
Received the products on time
Thank you for your feedback! We’re glad to hear your products arrived on time and everything was as expected.
customer
08 January 2026
FedEx Connect Plus
C
Service was prompt, took much less time to receive an item from the UK than I expected. Repacking was done well and item received in pristine condition with no damage to the packaging.
Thank you for your wonderful feedback! We’re happy to hear that your item arrived quickly and in perfect condition. We take pride in careful packaging and prompt service, and it’s great to know it made your experience a positive one.
Unverified Customer
08 January 2026
Unknown Shipment Details
fruktansvärd upplevelse där ingen svarar på mejl,
inga alternativ förutom FEDEX finns och all information jag fick via mejl är fel.
USA EU, Japan Costa Rica allt är problem och felaktiga skatter på 110% när skatten borde vara 13%.
forward2me follow up email:
I’m reaching out regarding your shipment, which has now been successfully delivered and cleared through customs.
We noticed your review describing a very frustrating experience, including incorrect tax information, limited shipping options, and lack of communication. We completely understand why this caused frustration, and we’re truly sorry for the inconvenience you experienced during the process.
Since the shipment is now resolved, we wanted to ask if you feel the outcome reflects an updated experience. If you believe the situation has improved compared to when the review was written, we would greatly appreciate it if you’d consider updating your review to reflect the final resolution.
Hi,
Not really since you said it was on it's way back, so it arrived in spite of your emails.
Obviously you take no responsibility of the taxes either so if anything worse.
Hope your improvements go swimmingly.
regards
Johannes Schroth
inga alternativ förutom FEDEX finns och all information jag fick via mejl är fel.
USA EU, Japan Costa Rica allt är problem och felaktiga skatter på 110% när skatten borde vara 13%.
forward2me follow up email:
I’m reaching out regarding your shipment, which has now been successfully delivered and cleared through customs.
We noticed your review describing a very frustrating experience, including incorrect tax information, limited shipping options, and lack of communication. We completely understand why this caused frustration, and we’re truly sorry for the inconvenience you experienced during the process.
Since the shipment is now resolved, we wanted to ask if you feel the outcome reflects an updated experience. If you believe the situation has improved compared to when the review was written, we would greatly appreciate it if you’d consider updating your review to reflect the final resolution.
Hi,
Not really since you said it was on it's way back, so it arrived in spite of your emails.
Obviously you take no responsibility of the taxes either so if anything worse.
Hope your improvements go swimmingly.
regards
Johannes Schroth
Sorry if you feel that way.
After reviewing your case, we would like to clarify that the goods were shipped as requested. However, the payment of duties and taxes in the destination country is the responsibility of the recipient.
We always advise our customers to check applicable duties and taxes prior to shipping to avoid any unexpected charges upon delivery.
We appreciate your understanding on this matter.
After reviewing your case, we would like to clarify that the goods were shipped as requested. However, the payment of duties and taxes in the destination country is the responsibility of the recipient.
We always advise our customers to check applicable duties and taxes prior to shipping to avoid any unexpected charges upon delivery.
We appreciate your understanding on this matter.
Unverified Customer
08 January 2026
Unknown Shipment Details
I have been using MyGermany for years until it was announced out of the blue that Forward2Me are taking over the business. Had terrible experience with Forward2Me previously, and this is turning out to be exactly the same. No idea where my shipments are. None are available in my Forward2Me inbox, despite assurance all will be migrated from MyGermany inbox. 3 new shipments that have been delivered are also nowhere to be seen. Absolutely no response from Customer Support, best I got was a request to wait whilst they are transitioning. For how long and why, I was not consulted, asked or given any permission for the transfer of my items to Forward2Me. Very much considering raising a case with German Police and following through with legal action. Absolute disaster of a situation, but very much follows my previous experience with Forward2Me.
Thank you for sharing your feedback.
We sincerely apologize for the frustration and inconvenience you’ve experienced during the transition from MyGermany to Forward2Me.
Forward2me acquired certain assets from MyGermany in order to continue providing service to its customers. This was an urgent rescue process rather than a standard migration.
We understand how concerning it is to not see your shipments in your Forward2Me inbox, and we take this very seriously. Our team is actively working to resolve these issues and ensure all data and shipments are properly accounted for.
We appreciate your patience during migrations.
We sincerely apologize for the frustration and inconvenience you’ve experienced during the transition from MyGermany to Forward2Me.
Forward2me acquired certain assets from MyGermany in order to continue providing service to its customers. This was an urgent rescue process rather than a standard migration.
We understand how concerning it is to not see your shipments in your Forward2Me inbox, and we take this very seriously. Our team is actively working to resolve these issues and ensure all data and shipments are properly accounted for.
We appreciate your patience during migrations.
Unverified Customer
08 January 2026
Unknown Shipment Details
I started a return request on January 1, 2026, and followed up with four emails through January 8, yet received no response. This level of delay shows very poor customer service and an unacceptably slow process.
I sincerely apologise for the delay and the lack of response to your return request.
We are dealing with high volume of request right now. We appreciate all customers understanding and patience.
Thank you for your patience, and I truly appreciate your understanding while we work to resolve this as quickly as possible.
We are dealing with high volume of request right now. We appreciate all customers understanding and patience.
Thank you for your patience, and I truly appreciate your understanding while we work to resolve this as quickly as possible.
Mikros Xristoulis
07 January 2026
UPS Standard Single
MX
great system!
Many thanks for the 5 star review. 😊
Ankit Mavchi
07 January 2026
FedEx Connect Plus
AM
Got an order from Italy to India via Forward2me, it was a very straight forward and quick experience. The experience was great right from using their dashboard for documentation to the various option for delivery ranging different costing.
Many thanks for the 5 star review. 😊
Evija Kreicberga
07 January 2026
FedEx Regional Economy
EK
It was my first experience and I am more than satisfied! Delivery was fast and easy! Thank you!
Many thanks for the 5 star review. 😊
Unverified Customer
07 January 2026
Unknown Shipment Details
Joyce was very fast and responsive to help me with my order. Best service and very helpful ! I couldn’t ask for more.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unverified Customer
06 January 2026
Unknown Shipment Details
Sent several emails, Whatsapp messages and Live Chats but not a single reply. Very desperate to have my problem fixed so trying this way to get the attention from Forward2Me to get a reply to fix my problem.
Update:
After my review, Aimee from Forward2Me reached out to me in no-time and fixed the problem for me. I’m very grateful for the help, I will continue using the service in the future as i’m in general very satisfied. Thank you again Aimee for taking my problem very serious and fixing it!
Update:
After my review, Aimee from Forward2Me reached out to me in no-time and fixed the problem for me. I’m very grateful for the help, I will continue using the service in the future as i’m in general very satisfied. Thank you again Aimee for taking my problem very serious and fixing it!
Many thanks for the 5 star review. 😊
Kata Sebestyen
04 January 2026
UPS Standard Single
KS
Fast delivery at a fair price, all good
Thank you for your 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
Unverified Customer
03 January 2026
Unknown Shipment Details
Merci à Jhe d’avoir répondu à toutes mes questions sur Whatsapp et de m’avoir aidé à procéder à la démarche à suivre.
Je recommande forward2me
Je recommande forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jhe❤️
Meg
03 January 2026
FedEx International Economy
M
Every time I have used this service it has been easy and simple. Would recommend.
Many thanks for the 5 star review. 😊
Therese White
01 January 2026
UPS Worldwide Expedited
TW
Forward2me’s website is intuitive and easy to navigate. The customer service agents were communicative and helpful. They worked quickly and efficiently.
Thank you for your 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
Shiloh
01 January 2026
FedEx Connect Plus
S
Quick and reliable service, clear communication.
Thanks for your 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
Unverified Customer
01 January 2026
Unknown Shipment Details
I had a terrible experience using this service, which ended up being a complete waste of my time and money.
I ordered a bottle of spirits from a US auction house and paid for it to be shipped by UPS to the forward2me warehouse in the US. However, the first email I received informed me that forward2me could not ship alcohol outside of the US to England.
I then asked a friend if I could use their US address for delivery and submitted a second request to customer service, offering to pay for the postage myself. Unfortunately, the second response was even more disappointing. The customer service team requested that I provide a return label from the UK for the return postage label from the US to the US. The value of the spirits is over $1000 USD, and instead of helping, the customer service representative offered to dispose of it free of charge.
I chose the forward2me because I need someone to look after my package in the USA and can help me forward it safely to England. It is almost 7 days and I still have no any solution to get my package back.
I ordered a bottle of spirits from a US auction house and paid for it to be shipped by UPS to the forward2me warehouse in the US. However, the first email I received informed me that forward2me could not ship alcohol outside of the US to England.
I then asked a friend if I could use their US address for delivery and submitted a second request to customer service, offering to pay for the postage myself. Unfortunately, the second response was even more disappointing. The customer service team requested that I provide a return label from the UK for the return postage label from the US to the US. The value of the spirits is over $1000 USD, and instead of helping, the customer service representative offered to dispose of it free of charge.
I chose the forward2me because I need someone to look after my package in the USA and can help me forward it safely to England. It is almost 7 days and I still have no any solution to get my package back.
Hi Moutai,
I sincerely apologise for the issues you’ve experienced with your shipment.
As stated in our FAQ https://forward2me.zendesk.com/hc/en-gb/articles/360016228420-Can-I-ship-alcohol-via-forward2me, we are unable to offer alcohol shipments from our US warehouse. On this occasion, the only options available are to:
Return the item to the sender,
Ship to a local address (within the US), or
Dispose of the item.
I also note that you provided a prepaid label for your international address, which we unfortunately cannot use. Our system can only process prepaid labels that are intended for returns, not for forwarding internationally, as explained in the FAQ https://forward2me.zendesk.com/hc/en-gb/articles/15737114596764-Can-I-use-my-own-shipping-labels-for-international-shipping.
Thank you for your patience and understanding.
I sincerely apologise for the issues you’ve experienced with your shipment.
As stated in our FAQ https://forward2me.zendesk.com/hc/en-gb/articles/360016228420-Can-I-ship-alcohol-via-forward2me, we are unable to offer alcohol shipments from our US warehouse. On this occasion, the only options available are to:
Return the item to the sender,
Ship to a local address (within the US), or
Dispose of the item.
I also note that you provided a prepaid label for your international address, which we unfortunately cannot use. Our system can only process prepaid labels that are intended for returns, not for forwarding internationally, as explained in the FAQ https://forward2me.zendesk.com/hc/en-gb/articles/15737114596764-Can-I-use-my-own-shipping-labels-for-international-shipping.
Thank you for your patience and understanding.
Unverified Customer
31 December 2025
Unknown Shipment Details
I was initially sceptical with the concept of forwarding but really wanted a watch accessory from the Netherlands. Using Forward2Me was really easy and I got what I wanted. Will definitley use again, top marks from me - a genuinley happy customer.
Many thanks for the 5 star review. 😊
Allen Clark
29 December 2025
DHL Express Worldwide
AC
I’ve used the service to buy cologne my first experience I had no idea what to do and Forward2me is not very clear with their instructions. I phoned the customer service line which also cost me money and the person answered the phone just Hello didn’t say Forward2me customer service just Hello it was so strange I thought I was being scammed .. then I had to pay to have my package rewrapped because it’s dangerous goods I opted for the pay the duties with them but the border agency wouldn’t accept that and I had to pay them again, I tried to get my money back from Forward2me and I had zero luck .. if I use this company again I know what to do now do not use the prepay duties option order a huge order not just one thing.. I’m sure it will be much easier the second time using Forward2me but the first time is very very confusing and it also takes over 24 hours to get a reply from customer service when you email …
Hi,
We apologise for any inconvenience this has caused you. I have sent you an email to explain things in detail. ^NB
We apologise for any inconvenience this has caused you. I have sent you an email to explain things in detail. ^NB
Unverified Customer
29 December 2025
Unknown Shipment Details
The company answered my questions very promptly. Mr. Jamie from UK was very kind, and has answered my questions in a very professional way, as its my first time to use forward2me.
Thank you for your5-star review for Jamie!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB