Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
18 June 2026
Unknown Shipment Details
Thank you for taking the time to leave a review.
We're delighted that your pallet shipment to Switzerland was successfully delivered and that Wens was able to assist you throughout the process. International pallet shipments can sometimes be more complex than expected, particularly when customs requirements, service availability, and destination-specific regulations come into play, so we're pleased we were able to help find a solution.
We pride ourselves on providing responsive support and expert guidance for shipments that require a little extra attention, and it's great to hear that Wens' quick communication made a positive difference to your experience.
Thank you for choosing forward2me, and we look forward to assisting you with any future shipping needs.
We're delighted that your pallet shipment to Switzerland was successfully delivered and that Wens was able to assist you throughout the process. International pallet shipments can sometimes be more complex than expected, particularly when customs requirements, service availability, and destination-specific regulations come into play, so we're pleased we were able to help find a solution.
We pride ourselves on providing responsive support and expert guidance for shipments that require a little extra attention, and it's great to hear that Wens' quick communication made a positive difference to your experience.
Thank you for choosing forward2me, and we look forward to assisting you with any future shipping needs.
Unverified Customer
17 June 2026
Unknown Shipment Details
Forward2Me is a very reliable and efficient forwarding agent. I’ve had a great experience using their service, and the shipping process has always been smooth.
A special thank you to Jhe from the Germany warehouse for the outstanding customer support. Jhe was professional, responsive, and very helpful throughout my enquiry, keeping me updated and resolving everything efficiently. Excellent customer service and a great overall experience. I highly recommend Forward2Me to anyone looking for a trustworthy package forwarding service.
A special thank you to Jhe from the Germany warehouse for the outstanding customer support. Jhe was professional, responsive, and very helpful throughout my enquiry, keeping me updated and resolving everything efficiently. Excellent customer service and a great overall experience. I highly recommend Forward2Me to anyone looking for a trustworthy package forwarding service.
Thank you for your kind review and for sharing your experience with Forward2Me.
We’re really pleased to hear that your shipments have consistently gone smoothly and that you’ve found our service reliable and efficient.
A special thank you as well for recognising Jhe It’s great to hear that the support provided was professional, responsive, and helpful throughout your enquiry. We’ll be sure to pass on your feedback to Jhe.
We truly appreciate your recommendation and look forward to supporting you again in the future.
We’re really pleased to hear that your shipments have consistently gone smoothly and that you’ve found our service reliable and efficient.
A special thank you as well for recognising Jhe It’s great to hear that the support provided was professional, responsive, and helpful throughout your enquiry. We’ll be sure to pass on your feedback to Jhe.
We truly appreciate your recommendation and look forward to supporting you again in the future.
V L
17 June 2026
FedEx Regional Economy
VL
Expensive service. They give the impression beforehand that there are cheaper options available, so be careful not to be misled.
The process took a long time, and they kept sending unnecessary emails showing my position in the queue. Receiving so many updates was frustrating. It would have been much better to send a single email confirming that everything was being processed instead of flooding my inbox with constant notifications.
The process took a long time, and they kept sending unnecessary emails showing my position in the queue. Receiving so many updates was frustrating. It would have been much better to send a single email confirming that everything was being processed instead of flooding my inbox with constant notifications.
Thank you for your feedback.
We're sorry to hear that your experience did not meet your expectations. In some cases, parcels require additional handling before they can be shipped, which can affect processing times and the range of available shipping services. We appreciate that waiting longer than expected can be frustrating.
We also understand your comments regarding our email notifications. These updates are intended to keep customers informed about the progress of their shipment, but we recognise that some customers may prefer fewer communications and will take your feedback into consideration as we continue to improve our service.
We value all customer feedback and are sorry that your experience fell short of the standard we aim to provide.
We're sorry to hear that your experience did not meet your expectations. In some cases, parcels require additional handling before they can be shipped, which can affect processing times and the range of available shipping services. We appreciate that waiting longer than expected can be frustrating.
We also understand your comments regarding our email notifications. These updates are intended to keep customers informed about the progress of their shipment, but we recognise that some customers may prefer fewer communications and will take your feedback into consideration as we continue to improve our service.
We value all customer feedback and are sorry that your experience fell short of the standard we aim to provide.
Unverified Customer
16 June 2026
Unknown Shipment Details
My package had gone missing, but the support from HONEY-VANESSA and the USA warehouse was excellent. Communication was clear and prompt throughout the process, and they were very reassuring. In the end, the package was found. Thank you for the great service!
Thank you so much for your kind review.
We’re really pleased to hear that, although your package went missing initially, our USA warehouse team and Honey-Vanessa were able to support you throughout the process and keep communication clear and reassuring.
We’re especially glad the shipment was ultimately located and safely delivered to you.
We really appreciate your trust in Forward2me and your recommendation — thank you for choosing our service.
We’re really pleased to hear that, although your package went missing initially, our USA warehouse team and Honey-Vanessa were able to support you throughout the process and keep communication clear and reassuring.
We’re especially glad the shipment was ultimately located and safely delivered to you.
We really appreciate your trust in Forward2me and your recommendation — thank you for choosing our service.
Unverified Customer
16 June 2026
Unknown Shipment Details
Used forward2me for the third time and stayed very satisfied with their service. Big thanks to Rose, who works at the UK warehouse and was so helpful with my request! Highly recommend the company!
Thank you so much for your lovely review.
We’re delighted to hear that you’ve used Forward2me for the third time and continue to be very satisfied with our service. We really appreciate your kind words and your recommendation.
A special thank you for recognising Rose — we’ll be sure to pass your feedback on to her and the UK warehouse team.
We look forward to supporting you again in the future
We’re delighted to hear that you’ve used Forward2me for the third time and continue to be very satisfied with our service. We really appreciate your kind words and your recommendation.
A special thank you for recognising Rose — we’ll be sure to pass your feedback on to her and the UK warehouse team.
We look forward to supporting you again in the future
Unverified Customer
16 June 2026
Unknown Shipment Details
Updated review:
This has been an extremely stressful experience, but the matter is now moving toward resolution.
Forward2me held my television for nearly a week without a substantive response to my emails, web enquiries or WhatsApp messages. During that time I could not request a repack, initiate shipment, or otherwise progress the item through the portal.
After escalation, the situation initially got worse. Forward2me increased the quote to £1,981.21 for pallet shipping to Australia, for the £600 TV, and asked whether I could arrange forklift access at my end! This was after I had sought an individual large-item quote before ordering the television, provided the relevant specifics, and was quoted approximately £800.
There was also confusion about batteries. Forward2me had listed zinc-carbon batteries that were unexpected based on the product information I had seen. It later became clearer that Samsung had supplied two different types of remote control, one of which used ordinary batteries, but that was not clear from the product information available to me when ordering.
Once I had posted the first version of this review, Tracy from Forward2me took carriage of the issue and worked with me to find a workable way forward. They arranged shipment at the original price, included Protect+ Guarantee, and gave me a practical way to deal with the battery issue.
My overall experience was high-friction, protracted, and stressful. The key problem was not only the delay, but the combination of no meaningful response, blocked shipment options, and a sudden major cost escalation after the item was already in Forward2me’s possession. That said, once the case reached the right person, Forward2me did work to fix it.
This has been an extremely stressful experience, but the matter is now moving toward resolution.
Forward2me held my television for nearly a week without a substantive response to my emails, web enquiries or WhatsApp messages. During that time I could not request a repack, initiate shipment, or otherwise progress the item through the portal.
After escalation, the situation initially got worse. Forward2me increased the quote to £1,981.21 for pallet shipping to Australia, for the £600 TV, and asked whether I could arrange forklift access at my end! This was after I had sought an individual large-item quote before ordering the television, provided the relevant specifics, and was quoted approximately £800.
There was also confusion about batteries. Forward2me had listed zinc-carbon batteries that were unexpected based on the product information I had seen. It later became clearer that Samsung had supplied two different types of remote control, one of which used ordinary batteries, but that was not clear from the product information available to me when ordering.
Once I had posted the first version of this review, Tracy from Forward2me took carriage of the issue and worked with me to find a workable way forward. They arranged shipment at the original price, included Protect+ Guarantee, and gave me a practical way to deal with the battery issue.
My overall experience was high-friction, protracted, and stressful. The key problem was not only the delay, but the combination of no meaningful response, blocked shipment options, and a sudden major cost escalation after the item was already in Forward2me’s possession. That said, once the case reached the right person, Forward2me did work to fix it.
UPDATED REPLY:
Thank you for updating your review and for taking the time to share your experience.
We sincerely apologise for the frustration and uncertainty you experienced during the handling of your shipment. We understand how concerning it can be when a high-value item is awaiting shipment and communication does not meet the standards you expect from us.
While this was a complex shipment involving a large television, carrier restrictions, and battery-related considerations, we recognise that the process should have been clearer and smoother from the outset. We appreciate your patience while we worked through these challenges.
We are pleased that, following a review of the shipment, we were able to work with you to find a practical solution, honour the original quotation, and provide Protect+ Guarantee for additional peace of mind. Our goal is always to find a workable solution for our customers, even when unexpected challenges arise.
We appreciate your recognition of the efforts made to resolve the matter and are grateful for the opportunity to put things right. Feedback such as yours helps us continue to improve our service, and we have shared your comments with the relevant teams.
We wish you all the best and hope your television arrives safely in Australia.
Thank you for updating your review and for taking the time to share your experience.
We sincerely apologise for the frustration and uncertainty you experienced during the handling of your shipment. We understand how concerning it can be when a high-value item is awaiting shipment and communication does not meet the standards you expect from us.
While this was a complex shipment involving a large television, carrier restrictions, and battery-related considerations, we recognise that the process should have been clearer and smoother from the outset. We appreciate your patience while we worked through these challenges.
We are pleased that, following a review of the shipment, we were able to work with you to find a practical solution, honour the original quotation, and provide Protect+ Guarantee for additional peace of mind. Our goal is always to find a workable solution for our customers, even when unexpected challenges arise.
We appreciate your recognition of the efforts made to resolve the matter and are grateful for the opportunity to put things right. Feedback such as yours helps us continue to improve our service, and we have shared your comments with the relevant teams.
We wish you all the best and hope your television arrives safely in Australia.
Trinity Langley
16 June 2026
FedEx International Economy
TL
I am still waiting on a response as to why in a five minute span my three packages that were present in my inbox suddenly disappeared and are no longer showing up for me to ship. I contacted customer service last week and no one had gotten back to me yet.
Thank you for your review.
We’ve checked this for you and can confirm your parcels have not disappeared. They were moved from your inbox because they have already been added into a shipment within your account. Once items are placed into a shipment, they are no longer visible in the inbox view, which can sometimes cause confusion.
Our Customer Experience team has already provided instructions on how to view and manage these items within your shipment, so you should have the guidance needed to resolve this directly in your account.
We’re sorry you weren’t able to get a quicker response last week. I will reach out to you directly to ensure everything is now clear and resolved for you.
We’ve checked this for you and can confirm your parcels have not disappeared. They were moved from your inbox because they have already been added into a shipment within your account. Once items are placed into a shipment, they are no longer visible in the inbox view, which can sometimes cause confusion.
Our Customer Experience team has already provided instructions on how to view and manage these items within your shipment, so you should have the guidance needed to resolve this directly in your account.
We’re sorry you weren’t able to get a quicker response last week. I will reach out to you directly to ensure everything is now clear and resolved for you.
Unverified Customer
15 June 2026
Unknown Shipment Details
Customer rep. Joyce was very helpful and able to assist me with shipping my items. A free seasoning complicated the shipping process but Joyce and the warehouse was able to handle it for me. Can't find the actual warehouse number but the warehouse in Wilmington, DE was able o process my item as fast as I could respond with the time difference. Would use the service again.
Thank you for your 5-star review. We're glad to hear you found the service smooth and reliable, and that your shipment arrived on time.
We also really appreciate your comments about our team being helpful throughout the process, especially when dealing with more complex shipments. It's great to know we were able to support you effectively and keep everything moving despite the time difference.
Thank you for choosing Forward2me, and we look forward to assisting you again in the future.
We also really appreciate your comments about our team being helpful throughout the process, especially when dealing with more complex shipments. It's great to know we were able to support you effectively and keep everything moving despite the time difference.
Thank you for choosing Forward2me, and we look forward to assisting you again in the future.
Shailendra
14 June 2026
FedEx Connect Plus
S
Easy/seamless/on time delivery
Thank you for your 5-star review. We're pleased to hear that you found the service easy, seamless, and that your delivery arrived on time.
We really appreciate your support and look forward to assisting you again in the future.
We really appreciate your support and look forward to assisting you again in the future.
Unverified Customer
13 June 2026
Unknown Shipment Details
DO NOT TRUST Forward2Me or myGermany! I lost EUR 5,328.92 because myGermany committed severe customs fraud (falsified export documents based on pure guesswork, getting my €3,500+ e-bike seized and destroyed by Taiwan Customs). The Taiwanese Government officially issued a decree certifying this as "Gross Negligence."
Right after this happened, Forward2Me acquired myGermany. Now, their support team (Aimee) refuses to issue my refund, claiming that because the incident happened before the acquisition, they only bought the "assets" and are not responsible for past liabilities!
This is a complete corporate scam and a violation of German Law! Their own website footer clearly states they are currently operating in Germany as Forward2me GmbH under the brand "myGermany.com powered by forward2me".
Under German Commercial Code HGB § 25, if you buy a company and continue using its brand name to make money, you are STATUTORILY LIABLE for all debts incurred BEFORE the acquisition. Forward2Me wants to steal myGermany’s customers and brand value but leaves the victims of myGermany’s fraud stranded.
They are using corporate shell games to evade debt. Absolute crooks. Forward2Me, pay back my €5,328.92!
Right after this happened, Forward2Me acquired myGermany. Now, their support team (Aimee) refuses to issue my refund, claiming that because the incident happened before the acquisition, they only bought the "assets" and are not responsible for past liabilities!
This is a complete corporate scam and a violation of German Law! Their own website footer clearly states they are currently operating in Germany as Forward2me GmbH under the brand "myGermany.com powered by forward2me".
Under German Commercial Code HGB § 25, if you buy a company and continue using its brand name to make money, you are STATUTORILY LIABLE for all debts incurred BEFORE the acquisition. Forward2Me wants to steal myGermany’s customers and brand value but leaves the victims of myGermany’s fraud stranded.
They are using corporate shell games to evade debt. Absolute crooks. Forward2Me, pay back my €5,328.92!
We are sorry to hear about your experience and understand how frustrating this situation must be.
As this matter relates to activity that occurred prior to Forward2Me’s acquisition of MyGermany, it has been escalated internally for full review by our Customer Experience team to our senior management teams. We take all customer concerns seriously and are currently investigating the details you have raised.
While we are reviewing the historical context and the circumstances involved, we are not able to comment on or confirm liability through public channels.
We will ensure this is looked into properly and that you are provided with a direct response from our team.
As this matter relates to activity that occurred prior to Forward2Me’s acquisition of MyGermany, it has been escalated internally for full review by our Customer Experience team to our senior management teams. We take all customer concerns seriously and are currently investigating the details you have raised.
While we are reviewing the historical context and the circumstances involved, we are not able to comment on or confirm liability through public channels.
We will ensure this is looked into properly and that you are provided with a direct response from our team.
sharyma
13 June 2026
FedEx Connect Plus
S
I had a very positive experience with Forward2me. Their communication was timely and professional throughout the entire process, keeping me updated at each stage. I especially appreciated their willingness to repackage my items to reduce the shipping cost without compromising the safety of the package. The shipping process was also efficient, and despite the cost savings, my package still arrived in good time and in excellent condition.
I would definitely recommend Forward2me to anyone looking for a reliable parcel forwarding service and would not hesitate to use them again in the future.
I would definitely recommend Forward2me to anyone looking for a reliable parcel forwarding service and would not hesitate to use them again in the future.
Thank you for your excellent review and for sharing such detailed feedback. We're delighted to hear that you had a very positive experience with Forward2me and that our communication kept you informed throughout every stage of the process.
It's great to know that our repacking service helped reduce your shipping costs while still ensuring your items were protected and arrived safely. Balancing efficiency, cost, and care is something our team works hard to achieve, so your feedback means a lot.
We really appreciate your recommendation and look forward to supporting you again whenever you need a reliable parcel forwarding service.
It's great to know that our repacking service helped reduce your shipping costs while still ensuring your items were protected and arrived safely. Balancing efficiency, cost, and care is something our team works hard to achieve, so your feedback means a lot.
We really appreciate your recommendation and look forward to supporting you again whenever you need a reliable parcel forwarding service.
Mike Lucas
13 June 2026
FedEx Connect Plus
ML
Great Service
I've used them to forward a package, and to combine/repack multiple smaller orders together and both arrived in a decent amount of time and well packaged - processing time wasn't too bad either overall - don't expect same-day forwarding, but overall, very happy.
I've used them to forward a package, and to combine/repack multiple smaller orders together and both arrived in a decent amount of time and well packaged - processing time wasn't too bad either overall - don't expect same-day forwarding, but overall, very happy.
Thank you for your great review and for taking the time to share your experience. We're pleased to hear that both your individual forwarding and consolidated repack shipments arrived safely and within a good timeframe.
It's also great to know that the processing time met your expectations and that the packaging quality gave you confidence in the service. While we don’t offer same-day forwarding, we always aim to process parcels as efficiently as possible while maintaining care and accuracy at every stage.
We really appreciate your support and look forward to helping you again whenever you need a reliable forwarding service.
It's also great to know that the processing time met your expectations and that the packaging quality gave you confidence in the service. While we don’t offer same-day forwarding, we always aim to process parcels as efficiently as possible while maintaining care and accuracy at every stage.
We really appreciate your support and look forward to helping you again whenever you need a reliable forwarding service.
Joe Nguyen
13 June 2026
FedEx Connect Plus
JN
I received constant updates on the status of my package (how many packages are ahead of mine and each step of the process). Once shipped, I was provided the tracking number. Everything was communicated to me, and I truly appreciate that. Upon receiving my package, there was minimal damage to the box they repacked my items in. I also appreciate the extra care they put in by adding a decent amount of paper as padding material. As a former package handler, I can see the attention to detail they put into it. It's the little things like this that I appreciate so much. If I ever need anything overseas again, Forward2me would be my first pick.
Thank you for your fantastic review. We're delighted to hear that you found our communication clear and helpful throughout the process, from parcel receipt through to delivery.
It's especially rewarding to hear your comments about the care taken when repacking your shipment. Our warehouse teams work hard to ensure parcels are protected for international transit, and feedback from someone with package-handling experience means a great deal to us.
Thank you for choosing Forward2me. We're honoured to be your first choice for future overseas purchases, and we look forward to assisting you again soon.
It's especially rewarding to hear your comments about the care taken when repacking your shipment. Our warehouse teams work hard to ensure parcels are protected for international transit, and feedback from someone with package-handling experience means a great deal to us.
Thank you for choosing Forward2me. We're honoured to be your first choice for future overseas purchases, and we look forward to assisting you again soon.
Flavio Zanetta
13 June 2026
FedEx Connect Plus
FZ
All very well
Thank you for your 5-star review! We're pleased to hear that everything went smoothly and met your expectations. We appreciate your support and look forward to assisting you with many more shipments in the future.
Jessica Castelberg
13 June 2026
FedEx Regional Economy
JC
Everything very good.
Thank you for your 5-star review! We're delighted to hear that everything went well and that you were happy with the service. We appreciate your support and look forward to helping you with your future shipments.
Unverified Customer
12 June 2026
Unknown Shipment Details
Scam, verlangen für 5€ Sendung einfach 30€.
Thank you for your feedback.
We understand that shipping costs can sometimes seem high, particularly when the value of the item being shipped is relatively low. However, international shipping charges are based on the parcel's weight and dimensions rather than the value of the goods inside. Couriers calculate their fees using either the actual weight or the volumetric weight of a shipment, whichever is greater.
To help customers get the best value from our service, we offer 30 days of free storage, allowing multiple purchases to be received and consolidated into a single shipment. This can often significantly reduce the shipping cost per item and provide a more cost-effective forwarding solution.
We are committed to providing transparent pricing, with shipping costs available for review before a shipment is dispatched. We appreciate your feedback and thank you for giving Forward2me a try.
We understand that shipping costs can sometimes seem high, particularly when the value of the item being shipped is relatively low. However, international shipping charges are based on the parcel's weight and dimensions rather than the value of the goods inside. Couriers calculate their fees using either the actual weight or the volumetric weight of a shipment, whichever is greater.
To help customers get the best value from our service, we offer 30 days of free storage, allowing multiple purchases to be received and consolidated into a single shipment. This can often significantly reduce the shipping cost per item and provide a more cost-effective forwarding solution.
We are committed to providing transparent pricing, with shipping costs available for review before a shipment is dispatched. We appreciate your feedback and thank you for giving Forward2me a try.
Unverified Customer
12 June 2026
Unknown Shipment Details
Massive thank you to Aimee, who went above and beyond in being so courteous and responsive on how the shipping process worked. Totally transparent and communicative, they took the time to provide exceptional service (especially as a first timer shipping from Germany 🇩🇪 to Australia 🇦🇺). Shipping price is definitely on the steeper side, although the benefit of having a package overseas in as little as 4-6 days is reasonable given the uncertain economic climate and increased pressures on the logistics market.
Thank you for your thoughtful review and for sharing your experience.
We're delighted to hear that Aimee provided such a positive introduction to our service. We pride ourselves on being transparent, responsive, and supportive throughout the shipping process, especially for first-time customers, so it's wonderful to know that Aimee's assistance helped make your shipment from Germany to Australia a smooth one.
We also appreciate your understanding regarding shipping costs. We work closely with our courier partners to offer reliable international delivery options, balancing speed, security, and service quality in a constantly evolving global logistics environment.
We'll be sure to pass your kind words on to Aimee. Thank you for choosing Forward2me, and we hope to assist you again with future shipments.
We're delighted to hear that Aimee provided such a positive introduction to our service. We pride ourselves on being transparent, responsive, and supportive throughout the shipping process, especially for first-time customers, so it's wonderful to know that Aimee's assistance helped make your shipment from Germany to Australia a smooth one.
We also appreciate your understanding regarding shipping costs. We work closely with our courier partners to offer reliable international delivery options, balancing speed, security, and service quality in a constantly evolving global logistics environment.
We'll be sure to pass your kind words on to Aimee. Thank you for choosing Forward2me, and we hope to assist you again with future shipments.
Unverified Customer
11 June 2026
Unknown Shipment Details
So I ordered a desk with some attachments with a total of 4 packages. 4 packages arrived at the same time via the same truck on the 8th of June at 11:32 AM UK time with a guy called Jack signing off on the UK York Warehouse receiving those packages. A day later I noticed only one item being logged in on my dashboard. So I reached out and eventually it became 3 items being logged in with the 4th (headphone hanger) missing. After contacting support via email and WhatsApp, as well as calling them internationally, they made it a priority. Nonetheless, it took them pretty much another day to find it. Regardless, I finally had my entire order present on my dashboard at the 10th of June.
I tried to combine and repack my order, but I was given the following message: “This package will need special handling by the courier. A pallet or additional packaging maybe required resulting in additional cost. Please contact customer services for a detailed quotation.”
So via WhatsApp I reached out at 12:35 pm UK time to put the request in and 4 minutes support responded later asked me if I wanted my packages consolidated. Less than a minute later I replied with an affirmative response. And nothing…… Roughly an hour later, I tried to get a confirmation if my request was noticed and was being fulfilled or not and radio silence. I made multiple international calls and was reassured that I’ll be receiving a confirmation soon. 3 hours later nothing. I tried calling again but it was 5 pm UK time and they weren’t receiving calls anymore. So I wrote a long WhatsApp message summarizing my experience and pretty much saying after they essentially wasted the previous day due to misplacing my packages, they couldn’t even bother to put in a request to combine and repack meaning they wasted another working day. That was at 5:22 PM Uk time. At 8:58 PM UK I got a WhatsApp message apologizing for all the delays and saying they got in contact with the consolidation team and they were debating on whether or not the order needed palletization (I was skeptical about it since working days ended at 6 PM UK time) but I let it be.
On the 11th of June after getting no further updates, I reached out via WhatsApp at 11:03 am after both emailing had failed and calling didn’t go through. I got the following response at 11:45 AM : “Hello (insert name here} , thank you for following up. The request has been relayed to our warehouse team and we ask for your patience as we work on this for you. As soon as we receive the assessed pallet/package weight and dimensions, we will coordinate with our partner couriers to obtain the shipping cost.” Then another follow up a minute later. “We'll be in touch shortly.” Then radio silence.
I finally got a hold of customer support on the phone and she reassured me that I’ll get my quote during UK working hours by the end of the day meaning I’d be able pay and then have it be ready to ship on the 12th of June on Friday. I thanked her and ended the call. At 2:01 PM UK time I hadn’t gotten anything so I reached out to them via WhatsApp. Totally ghosted. At 4:13 PM I sent a question mark. Nothing.
So I called internationally again. Now I was being told the they’re finally expediting the process, but realistically I wouldn’t be getting my quote until possibly tomorrow which was a big change from what I’ve been told earlier that day. I ended the call. At 4:30 PM UK time I received the following message on WhatsApp:”Hello {insert name here}, thank you for following up. The request has been relayed to our warehouse team and we ask for your patience as we work on this for you. As soon as we receive the assessed pallet/package weight and dimensions, we will coordinate with our partner couriers to obtain the shipping cost.”
If you didn’t notice it’s an exact copy and paste of the message I had gotten nearly 5 hours prior. I pointed that out 3 minutes later and followed up 3 minutes after that saying that copy paste aside, I was promised an update roughly 5 hours ago and I asked where it was but as usual all I got was radio silence and that’s where things stand at the moment. This is despite me telling them repeatedly over the phone that the reason I was in hurry to ship this is because I’m traveling very soon and I want to get this done as quickly and smoothly as possible.
I had a lot of experience with shipping stuff from overseas (usually from the US), but none of them were as frustrating as this has been. my ID and the Warehouse are : 789420 UK York House. I opened a ticket regarding the matter under the ID of: 593726.
UPDATE (Friday End of Day): Working hours are done in the UK and I was completely ghosted. 48+ hours with no qoute. So their PR below wasn't being truthful or the support that spoke to me yesterday.
I tried to combine and repack my order, but I was given the following message: “This package will need special handling by the courier. A pallet or additional packaging maybe required resulting in additional cost. Please contact customer services for a detailed quotation.”
So via WhatsApp I reached out at 12:35 pm UK time to put the request in and 4 minutes support responded later asked me if I wanted my packages consolidated. Less than a minute later I replied with an affirmative response. And nothing…… Roughly an hour later, I tried to get a confirmation if my request was noticed and was being fulfilled or not and radio silence. I made multiple international calls and was reassured that I’ll be receiving a confirmation soon. 3 hours later nothing. I tried calling again but it was 5 pm UK time and they weren’t receiving calls anymore. So I wrote a long WhatsApp message summarizing my experience and pretty much saying after they essentially wasted the previous day due to misplacing my packages, they couldn’t even bother to put in a request to combine and repack meaning they wasted another working day. That was at 5:22 PM Uk time. At 8:58 PM UK I got a WhatsApp message apologizing for all the delays and saying they got in contact with the consolidation team and they were debating on whether or not the order needed palletization (I was skeptical about it since working days ended at 6 PM UK time) but I let it be.
On the 11th of June after getting no further updates, I reached out via WhatsApp at 11:03 am after both emailing had failed and calling didn’t go through. I got the following response at 11:45 AM : “Hello (insert name here} , thank you for following up. The request has been relayed to our warehouse team and we ask for your patience as we work on this for you. As soon as we receive the assessed pallet/package weight and dimensions, we will coordinate with our partner couriers to obtain the shipping cost.” Then another follow up a minute later. “We'll be in touch shortly.” Then radio silence.
I finally got a hold of customer support on the phone and she reassured me that I’ll get my quote during UK working hours by the end of the day meaning I’d be able pay and then have it be ready to ship on the 12th of June on Friday. I thanked her and ended the call. At 2:01 PM UK time I hadn’t gotten anything so I reached out to them via WhatsApp. Totally ghosted. At 4:13 PM I sent a question mark. Nothing.
So I called internationally again. Now I was being told the they’re finally expediting the process, but realistically I wouldn’t be getting my quote until possibly tomorrow which was a big change from what I’ve been told earlier that day. I ended the call. At 4:30 PM UK time I received the following message on WhatsApp:”Hello {insert name here}, thank you for following up. The request has been relayed to our warehouse team and we ask for your patience as we work on this for you. As soon as we receive the assessed pallet/package weight and dimensions, we will coordinate with our partner couriers to obtain the shipping cost.”
If you didn’t notice it’s an exact copy and paste of the message I had gotten nearly 5 hours prior. I pointed that out 3 minutes later and followed up 3 minutes after that saying that copy paste aside, I was promised an update roughly 5 hours ago and I asked where it was but as usual all I got was radio silence and that’s where things stand at the moment. This is despite me telling them repeatedly over the phone that the reason I was in hurry to ship this is because I’m traveling very soon and I want to get this done as quickly and smoothly as possible.
I had a lot of experience with shipping stuff from overseas (usually from the US), but none of them were as frustrating as this has been. my ID and the Warehouse are : 789420 UK York House. I opened a ticket regarding the matter under the ID of: 593726.
UPDATE (Friday End of Day): Working hours are done in the UK and I was completely ghosted. 48+ hours with no qoute. So their PR below wasn't being truthful or the support that spoke to me yesterday.
UPDATE -
Thank you for your further update, and I am very sorry that we have let you down on this occasion.
Having reviewed your feedback, I can see that the service you received fell well below the standard we aim to provide. Waiting more than 48 hours for a quotation and feeling ignored is understandably frustrating, and I apologise for the lack of communication.
I have now escalated your case directly to our Customer Experience Manager, who will personally review what has happened and ensure you receive a response. We take feedback like this seriously and will be investigating why the expected follow-up did not take place.
Thank you for bringing this to our attention, and again, I apologise for the experience you've had.
Thank you for taking the time to share your experience. We sincerely apologise for the frustration caused by the delays and lack of timely updates regarding your shipment.
Having reviewed your case, we can see that your consignment required additional assessment due to its size and the possibility of palletisation. During the initial warehouse processing, one of the packages could not be immediately matched to your account as it arrived without customer identification details, which contributed to the delay while our team worked to locate and correctly assign it.
Now that all packages have been identified, our warehouse and customer experience team are working together to determine the most cost-effective and suitable shipping solution for your shipment. Larger consignments that may require palletisation often take longer to assess, as dimensions, weights and courier options must be reviewed before an accurate quotation can be provided.
We understand that you are working to a deadline and appreciate that the communication throughout this process has not met your expectations. Our team is actively progressing your request and will be in touch with an update and quotation as soon as possible.
Thank you for your patience and understanding while we complete these arrangements.
Thank you for your further update, and I am very sorry that we have let you down on this occasion.
Having reviewed your feedback, I can see that the service you received fell well below the standard we aim to provide. Waiting more than 48 hours for a quotation and feeling ignored is understandably frustrating, and I apologise for the lack of communication.
I have now escalated your case directly to our Customer Experience Manager, who will personally review what has happened and ensure you receive a response. We take feedback like this seriously and will be investigating why the expected follow-up did not take place.
Thank you for bringing this to our attention, and again, I apologise for the experience you've had.
Thank you for taking the time to share your experience. We sincerely apologise for the frustration caused by the delays and lack of timely updates regarding your shipment.
Having reviewed your case, we can see that your consignment required additional assessment due to its size and the possibility of palletisation. During the initial warehouse processing, one of the packages could not be immediately matched to your account as it arrived without customer identification details, which contributed to the delay while our team worked to locate and correctly assign it.
Now that all packages have been identified, our warehouse and customer experience team are working together to determine the most cost-effective and suitable shipping solution for your shipment. Larger consignments that may require palletisation often take longer to assess, as dimensions, weights and courier options must be reviewed before an accurate quotation can be provided.
We understand that you are working to a deadline and appreciate that the communication throughout this process has not met your expectations. Our team is actively progressing your request and will be in touch with an update and quotation as soon as possible.
Thank you for your patience and understanding while we complete these arrangements.
Yazmin Ferman
11 June 2026
UPS Worldwide Expedited
YF
I've only used it twice, in both experiences the service ultil the package was registered and shipped was really easy to use a fast!
In the second use I had a problem in the final courier end and they helped me with the claim, I would highly recomend this service (I would just not use the courier I selected in my second shipment lol) Use Protect+ and repacking!
In the second use I had a problem in the final courier end and they helped me with the claim, I would highly recomend this service (I would just not use the courier I selected in my second shipment lol) Use Protect+ and repacking!
Thank you for taking the time to share your experience and for choosing Forward2me again.
We're pleased to hear that you found the process easy and efficient, from package registration through to shipping. While we're sorry that you encountered an issue with the final courier on your second shipment, we're glad our team was able to assist you with the claims process and provide support when you needed it.
It's especially rewarding to hear that you would recommend our service. Thank you also for highlighting Protect+ and our repacking service, which can provide additional peace of mind and help customers optimise their shipments.
We appreciate your trust in us and look forward to assisting with your future shipments.
We're pleased to hear that you found the process easy and efficient, from package registration through to shipping. While we're sorry that you encountered an issue with the final courier on your second shipment, we're glad our team was able to assist you with the claims process and provide support when you needed it.
It's especially rewarding to hear that you would recommend our service. Thank you also for highlighting Protect+ and our repacking service, which can provide additional peace of mind and help customers optimise their shipments.
We appreciate your trust in us and look forward to assisting with your future shipments.
Unverified Customer
11 June 2026
Unknown Shipment Details
Kaye was very kind in helping me clarify some questions I had regarding repacking and shipping costs. Kaye not only helped me evaluate different options but also confirmed that those options were available at the UK warehouse in Preston, Lancashire. Thanks to Kaye's assistance, I was able to find a safe and suitable shipping solution.
Thank you for your wonderful feedback. We're delighted to hear that Kaye was able to help clarify your repacking and shipping options and provide the information you needed to make an informed decision.
Our team is committed to helping customers find the most suitable and cost-effective shipping solutions for their individual requirements, so it's great to know that Kaye's guidance made the process easier for you.
We'll be sure to pass on your kind comments to Kaye. Thank you for choosing Forward2me, and we look forward to assisting you again in the future.
Our team is committed to helping customers find the most suitable and cost-effective shipping solutions for their individual requirements, so it's great to know that Kaye's guidance made the process easier for you.
We'll be sure to pass on your kind comments to Kaye. Thank you for choosing Forward2me, and we look forward to assisting you again in the future.
Unverified Customer
11 June 2026
Unknown Shipment Details
I was a bit scared to send it through another address than my own. But through the customer servic explained the process well and they are super transparent through everything. I also got my package super fast!
Thank you for your wonderful review.
We completely understand that using a parcel forwarding service for the first time can feel a little daunting, so we're delighted to hear that our Customer Experience team was able to explain the process clearly and give you confidence throughout your shipment journey.
Transparency and communication are very important to us, and it's fantastic to know that your package arrived quickly too.
Thank you for choosing Forward2me, and we look forward to helping you with your future shipments
We completely understand that using a parcel forwarding service for the first time can feel a little daunting, so we're delighted to hear that our Customer Experience team was able to explain the process clearly and give you confidence throughout your shipment journey.
Transparency and communication are very important to us, and it's fantastic to know that your package arrived quickly too.
Thank you for choosing Forward2me, and we look forward to helping you with your future shipments
Unverified Customer
10 June 2026
Unknown Shipment Details
I trusted Forward2Me with forwarding a precious and irreplaceable coffee jug that I had spent years searching for. It was particularly special because my original jug formed part of a treasured set given to me by my late grandmother, and finding a replacement had been incredibly difficult. Forward2Me informed me that the item needed to be repacked for international shipping. When it arrived, the lid was missing. The jug itself was intact, but without its lid it is effectively useless. What made the experience even more upsetting was the response I received. The grey packing paper that had been wrapped around the lid - confirmed by the sender - was inside the box, empty and screwed into a ball, yet I was told: ‘ Unfortunately, we cannot determine with certainty what happened to the item. It is possible that the lid remained concealed within the original packaging materials and was inadvertently discarded during repacking, or alternatively, that it was not included in the parcel when it was received by us. Regrettably, we have no conclusive evidence to confirm either scenario’.
I find that explanation impossible to reconcile with the condition in which the packing materials arrived. The financial loss is disappointing, but the sentimental loss is far greater. This was not just another household item; it was something I had searched for over many years to replace a piece connected to cherished family memories. I am desperately upset by what has happened and deeply disappointed by the way the matter has been handled
I find that explanation impossible to reconcile with the condition in which the packing materials arrived. The financial loss is disappointing, but the sentimental loss is far greater. This was not just another household item; it was something I had searched for over many years to replace a piece connected to cherished family memories. I am desperately upset by what has happened and deeply disappointed by the way the matter has been handled
We are truly sorry to read about your experience and understand that this was far more than just a missing item. We appreciate that the jug held significant sentimental value and that finding a replacement for a cherished family heirloom had taken years of searching. We can only imagine how upsetting and disappointing this situation has been.
While our investigation was unfortunately unable to conclusively determine what happened to the lid, we fully recognise that this does not lessen the impact of its loss. We sincerely apologise that the item did not arrive as expected and that our findings could not provide the certainty or resolution you were hoping for.
At Forward2me, we handle thousands of shipments each month with great care, and we are deeply disappointed whenever a customer feels let down by our service. We understand that, in this case, the sentimental significance of the item far outweighs its monetary value.
Thank you for taking the time to share your feedback. We are genuinely sorry for the distress this has caused and wish the outcome had been different.
While our investigation was unfortunately unable to conclusively determine what happened to the lid, we fully recognise that this does not lessen the impact of its loss. We sincerely apologise that the item did not arrive as expected and that our findings could not provide the certainty or resolution you were hoping for.
At Forward2me, we handle thousands of shipments each month with great care, and we are deeply disappointed whenever a customer feels let down by our service. We understand that, in this case, the sentimental significance of the item far outweighs its monetary value.
Thank you for taking the time to share your feedback. We are genuinely sorry for the distress this has caused and wish the outcome had been different.
Basick Slash
10 June 2026
UPS Express Saver
BS
Quick and Easy
Thank you for your review. We're delighted to hear that you found our service quick and easy to use. We work hard to make international shopping and shipping as straightforward as possible, so it's great to know we achieved that for you.
We appreciate your support and look forward to assisting you again in the future
We appreciate your support and look forward to assisting you again in the future
Giviko De
10 June 2026
FedEx Connect Plus
GD
Very disappointing experience. The response time is unacceptably slow — you can wait days just to receive a reply, and even then the answer is often unclear and not helpful. Communication feels poorly organized and frustrating, especially when you need a simple update or clear guidance.
Overall, my latest experience was extremely unsatisfactory.
Overall, my latest experience was extremely unsatisfactory.
Thank you for your feedback. We sincerely apologise for the delays you experienced in receiving a response from our team. We understand how frustrating it can be when you're waiting for an update on an enquiry.
Having reviewed your case, the package was not flagged for repacking because it needed to be combined with another shipment. It was flagged because the original packaging was assessed by our warehouse team as unsuitable for international transit. In these circumstances, the system requires a repack request before shipping can proceed to help reduce the risk of damage during transportation.
We appreciate that the communication around this was not as clear or timely as it should have been, and we apologise for the confusion this caused. Your feedback has been shared with the team as we continue to improve both our response times and customer communications.
Thank you for using forward2me, and we hope to have the opportunity to provide a better experience in the future.
Having reviewed your case, the package was not flagged for repacking because it needed to be combined with another shipment. It was flagged because the original packaging was assessed by our warehouse team as unsuitable for international transit. In these circumstances, the system requires a repack request before shipping can proceed to help reduce the risk of damage during transportation.
We appreciate that the communication around this was not as clear or timely as it should have been, and we apologise for the confusion this caused. Your feedback has been shared with the team as we continue to improve both our response times and customer communications.
Thank you for using forward2me, and we hope to have the opportunity to provide a better experience in the future.
Unverified Customer
10 June 2026
Unknown Shipment Details
Jus was really helpful.
Thank you for your kind feedback. We’re really pleased to hear that Jus was helpful, and we’ll be sure to pass this on to them.
We appreciate you choosing forward2me.
We appreciate you choosing forward2me.
Landon Macias
10 June 2026
DHL Express Worldwide
LM
Got all my packages to me safely
Thank you for your feedback.
We’re pleased to hear that all of your packages arrived safely. We appreciate you using our service and look forward to helping you again in the future.
We’re pleased to hear that all of your packages arrived safely. We appreciate you using our service and look forward to helping you again in the future.
Unverified Customer
07 June 2026
Unknown Shipment Details
My first experience with Forward2me was made great and memorable by the courteous, prompt and friendly service given by Joyce. I look forward to further use of the company's services in the near future.
Thank you so much for your kind feedback.
We're delighted to hear that your first experience with Forward2me was such a positive one. Joyce will be pleased to know that her courteous, prompt, and friendly service helped make your experience memorable.
We're delighted to hear that your first experience with Forward2me was such a positive one. Joyce will be pleased to know that her courteous, prompt, and friendly service helped make your experience memorable.
Unverified Customer
07 June 2026
Unknown Shipment Details
My order was misplaced at the US site and it took 4 days to receive a response BUT once Jamie received my concern she had my parcel located and delivery arrangements were made the next day. Five stars for Jamie’s outstanding customer service.
Thank you for taking the time to share your experience with us.
We sincerely apologize for the initial delay and inconvenience caused when your order was misplaced at our US facility. We understand how frustrating this must have been.
That said, we're delighted to hear that Jamie was able to quickly locate your parcel and arrange delivery the very next day after receiving your concern. We will be sure to pass along your kind words and recognition for her outstanding customer service.
We sincerely apologize for the initial delay and inconvenience caused when your order was misplaced at our US facility. We understand how frustrating this must have been.
That said, we're delighted to hear that Jamie was able to quickly locate your parcel and arrange delivery the very next day after receiving your concern. We will be sure to pass along your kind words and recognition for her outstanding customer service.
Unverified Customer
05 June 2026
Unknown Shipment Details
This is the first time I used a forwarding service to get a package from the US. I was slightly apprehensive about the process and the many companies offering to do it. However having gone with forward2me, I found the process straight-forward. Thanks to their website giving up to date statuses on the shipment & their support staff being very good at communication. I would like to thank Aimee from the P... Blvd Willmington DE warehouse for promptly getting back to my queries with detailed inputs, which helped put my apprehensions to rest. Thank you, I will be using this company in the future.
Thank you for taking the time to share your experience and for choosing forward2me for your first package forwarding shipment.
We understand that using a forwarding service for the first time can feel a little daunting, so we're delighted to hear that our website, shipment tracking updates, and support team helped make the process straightforward and stress-free.
A special thank you for recognising Aimee. We will be sure to pass on your kind comments to her. Providing clear communication and support throughout the shipping journey is something we take great pride in, and we're pleased that Aimee's assistance helped put your mind at ease.
We truly appreciate your trust in forward2me and look forward to helping you with many more shipments in the future.
We understand that using a forwarding service for the first time can feel a little daunting, so we're delighted to hear that our website, shipment tracking updates, and support team helped make the process straightforward and stress-free.
A special thank you for recognising Aimee. We will be sure to pass on your kind comments to her. Providing clear communication and support throughout the shipping journey is something we take great pride in, and we're pleased that Aimee's assistance helped put your mind at ease.
We truly appreciate your trust in forward2me and look forward to helping you with many more shipments in the future.
Unverified Customer
05 June 2026
Unknown Shipment Details
Amazing help and feel like I have a great company to frequent with my business. Thanks again for going the extra mile!
Thank you for your wonderful review! We're delighted to hear that you felt supported throughout the process and that our team was able to go the extra mile for you.
Providing reliable service and helping our customers' businesses succeed is exactly what we strive for.
We truly appreciate your trust in forward2me and look forward to assisting you with many more shipments in the future. Thanks again for your kind words and support.
Providing reliable service and helping our customers' businesses succeed is exactly what we strive for.
We truly appreciate your trust in forward2me and look forward to assisting you with many more shipments in the future. Thanks again for your kind words and support.
Danni Guo
05 June 2026
FedEx Connect Plus
DG
Excellent efficient service. 5 stars.
The only complaint is that there is no option for “tax payment”, the UPS company had to call me, with bad connection, to ask for email, and for payments, and for ID photo.
If there was “tax payment” option for forwardvia, then the difficulty would not exist.
The only complaint is that there is no option for “tax payment”, the UPS company had to call me, with bad connection, to ask for email, and for payments, and for ID photo.
If there was “tax payment” option for forwardvia, then the difficulty would not exist.
Thank you for your 5-star review and for choosing forward2me.
We're delighted to hear that you found our service efficient and that your shipment experience met your expectations.
We also appreciate your feedback regarding the payment of duties and taxes. Customs requirements and payment processes can vary between countries and couriers, and in some cases the courier may need to contact the recipient directly to arrange payment or obtain additional documentation before delivery. We understand how frustrating this can be, particularly when communication is difficult.
Customer feedback like yours is invaluable, and we'll certainly take your suggestion into consideration as we continue to improve our services and make the international shipping process as seamless as possible.
Thank you again for your support, and we look forward to assisting you with your future shipments.
We're delighted to hear that you found our service efficient and that your shipment experience met your expectations.
We also appreciate your feedback regarding the payment of duties and taxes. Customs requirements and payment processes can vary between countries and couriers, and in some cases the courier may need to contact the recipient directly to arrange payment or obtain additional documentation before delivery. We understand how frustrating this can be, particularly when communication is difficult.
Customer feedback like yours is invaluable, and we'll certainly take your suggestion into consideration as we continue to improve our services and make the international shipping process as seamless as possible.
Thank you again for your support, and we look forward to assisting you with your future shipments.
Unverified Customer
04 June 2026
Unknown Shipment Details
From the time I opened an account with forward2me to shipping my first shipment went smoothly, online support was great, Elvie was helpful when I WhatsApped assisted me quickly.
Likewise HONEY-VANESSA, assisted me with getting the package repacked and shipped within a day, and kept me updated throughout the process
Happy that I selected forward2me to reroute my packages
Afeef
Likewise HONEY-VANESSA, assisted me with getting the package repacked and shipped within a day, and kept me updated throughout the process
Happy that I selected forward2me to reroute my packages
Afeef
Thank you for choosing forward2me and for sharing your experience.
We're delighted to hear that your first shipment went so smoothly from account setup through to delivery. Providing fast, reliable support is incredibly important to us, so it's wonderful to know that Elvie was able to assist you promptly via WhatsApp and that Honey-Vanessa kept you informed throughout the repacking and shipping process.
Our team works hard to make international package forwarding as simple and stress-free as possible, with real people on hand to help whenever needed. It's great to hear that the quick turnaround, clear communication, and proactive support made such a positive impression.
Thank you for placing your trust in forward2me. We look forward to helping you shop and ship from around the world for many years to come.
We're delighted to hear that your first shipment went so smoothly from account setup through to delivery. Providing fast, reliable support is incredibly important to us, so it's wonderful to know that Elvie was able to assist you promptly via WhatsApp and that Honey-Vanessa kept you informed throughout the repacking and shipping process.
Our team works hard to make international package forwarding as simple and stress-free as possible, with real people on hand to help whenever needed. It's great to hear that the quick turnaround, clear communication, and proactive support made such a positive impression.
Thank you for placing your trust in forward2me. We look forward to helping you shop and ship from around the world for many years to come.
Unverified Customer
04 June 2026
Unknown Shipment Details
A shout out to the team in the U.K. warehouse their customer support has been really helpful. Thank you so much to Wens who responded quickly to my query and gave the reassurance I needed. Really fantastic customer care.
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that the UK team provided the support and reassurance you needed, and we'll be sure to pass your kind comments on to Wens. Delivering responsive, knowledgeable customer service is something we take great pride in, so it's fantastic to know your experience reflected that.
At forward2me, we understand that international shipping can sometimes feel complex, which is why our team is always on hand to help customers every step of the way. Whether you're forwarding a single purchase or managing regular international deliveries, we're committed to making the process as smooth and stress-free as possible.
Thank you for choosing forward2me. We look forward to assisting you with many more shipments in the future.
We're delighted to hear that the UK team provided the support and reassurance you needed, and we'll be sure to pass your kind comments on to Wens. Delivering responsive, knowledgeable customer service is something we take great pride in, so it's fantastic to know your experience reflected that.
At forward2me, we understand that international shipping can sometimes feel complex, which is why our team is always on hand to help customers every step of the way. Whether you're forwarding a single purchase or managing regular international deliveries, we're committed to making the process as smooth and stress-free as possible.
Thank you for choosing forward2me. We look forward to assisting you with many more shipments in the future.
Unverified Customer
04 June 2026
Unknown Shipment Details
My package was stuck in customs because the value quoted for customs exceeded the actual value of the goods but Joyce at the Customer Experience Team went above and beyond by not only sending me the correct invoice to be filed with DHL as soon as I informed forward2me of the problem,but monitoring the progress of the shipment until it was delivered.
Huge thanks to Joyce, I highly recommend forward2me as the customer service team have always been incredibly helpful and responsive about any issues or problem solving during transit or customs.
Huge thanks to Joyce, I highly recommend forward2me as the customer service team have always been incredibly helpful and responsive about any issues or problem solving during transit or customs.
Thank you for taking the time to share your experience and for your kind recommendation.
We understand how stressful customs delays can be, so we're delighted that Joyce was able to assist quickly by providing the necessary documentation and following your shipment through to successful delivery. Our Customer Experience Team is committed to supporting customers every step of the journey, especially when unexpected issues arise during customs clearance or transit.
Your feedback highlights what we strive for every day – responsive communication, proactive support, and a dedication to finding solutions when our customers need them most.
We'll be sure to pass your wonderful comments on to Joyce, who will be thrilled to know she made such a positive difference to your experience.
Thank you for choosing forward2me. We look forward to helping you with your future international shipping needs.
We understand how stressful customs delays can be, so we're delighted that Joyce was able to assist quickly by providing the necessary documentation and following your shipment through to successful delivery. Our Customer Experience Team is committed to supporting customers every step of the journey, especially when unexpected issues arise during customs clearance or transit.
Your feedback highlights what we strive for every day – responsive communication, proactive support, and a dedication to finding solutions when our customers need them most.
We'll be sure to pass your wonderful comments on to Joyce, who will be thrilled to know she made such a positive difference to your experience.
Thank you for choosing forward2me. We look forward to helping you with your future international shipping needs.
Unverified Customer
03 June 2026
Unknown Shipment Details
Joyce provided me with AAA+ customer service and superb attention to detail. She goes above and beyond to meet any and all forward shipping preferences. She's the very reason why fwd2me is #1 in the business. Promote!
Thank you so much for your fantastic review.
We are delighted to hear about your positive experience with Joyce. Providing exceptional customer service and attention to detail is something we pride ourselves on, and it's wonderful to know that Joyce went above and beyond to support your shipping needs.
At forward2me, we work hard to make international shopping and shipping as simple, reliable, and flexible as possible, and feedback like yours lets us know we're achieving that goal. We will be sure to pass your kind words on to Joyce and the wider team.
Thank you for choosing forward2me. We truly appreciate your support and look forward to assisting you with many more shipments in the future.
We are delighted to hear about your positive experience with Joyce. Providing exceptional customer service and attention to detail is something we pride ourselves on, and it's wonderful to know that Joyce went above and beyond to support your shipping needs.
At forward2me, we work hard to make international shopping and shipping as simple, reliable, and flexible as possible, and feedback like yours lets us know we're achieving that goal. We will be sure to pass your kind words on to Joyce and the wider team.
Thank you for choosing forward2me. We truly appreciate your support and look forward to assisting you with many more shipments in the future.
Unverified Customer
02 June 2026
Unknown Shipment Details
I've been using Forward2me to get goods from the UK to the Netherlands for a while, but this time it went wrong with a piece of jewelry as the carrier (DPD) did not allow it due to restrictions. Jus of the UK warehouse helped me figure out what happened and sent my package via another courier, which did allow it.
I’m sorry to hear there was an issue with DPD restricting the shipment due to the jewelry item. I’m glad to know Jus from our UK warehouse was able to investigate and assist in identifying the problem, and that we were able to get your parcel re-routed successfully with an alternative courier that accepted it.
Unverified Customer
02 June 2026
Unknown Shipment Details
I would like to thank everyone who worked at Forward2Me. The service was excellent, and everything went smoothly. I especially want to thank Nica, who works in Preston, Lancashire PR3 1NJ, for the help she gave me. Thanks, best regards, and I wish you all the best.
Thank you for your wonderful review and for choosing forward2me.
We are delighted to hear that your experience with us was excellent and that everything went smoothly from start to finish. Providing a reliable and hassle-free service is exactly what we strive for, so it's fantastic to receive such positive feedback.
A special thank you for recognising Nica's efforts. We will be sure to pass on your kind words to her and the team. Our warehouse and customer support teams work hard behind the scenes to ensure every shipment is handled with care, and feedback like yours means a great deal to them.
Thank you once again for your support and best wishes. We look forward to assisting you with your future international shipping needs.
We are delighted to hear that your experience with us was excellent and that everything went smoothly from start to finish. Providing a reliable and hassle-free service is exactly what we strive for, so it's fantastic to receive such positive feedback.
A special thank you for recognising Nica's efforts. We will be sure to pass on your kind words to her and the team. Our warehouse and customer support teams work hard behind the scenes to ensure every shipment is handled with care, and feedback like yours means a great deal to them.
Thank you once again for your support and best wishes. We look forward to assisting you with your future international shipping needs.
Tamás
02 June 2026
FedEx Regional Economy
T
This was my first experience with a forwarding company and everything was smooth and great. The layout of the web page was nice, the step by step process was great. The package arrived quickly in very safe packaging.
Thank you for sharing your first experience with us. We’re really pleased to hear that you found the process smooth and easy to follow, and that your parcel arrived quickly and safely.
We appreciate your feedback and look forward to supporting you again in the future.
We appreciate your feedback and look forward to supporting you again in the future.
Unverified Customer
01 June 2026
Unknown Shipment Details
Quick and professional response
Thank you for your review. We're delighted to hear that you found our service quick and professional. Providing efficient, reliable support is always our goal, and we appreciate you taking the time to share your experience. We look forward to assisting you again in the future.
Unverified Customer
01 June 2026
Unknown Shipment Details
Jamie was great. Provided prompt answers and solutions to my questions!!
Thank you for your 5-star review.
We're delighted to hear that Jamie was able to provide prompt answers and helpful solutions to your questions. Delivering responsive and effective customer support is something we take great pride in.
We're delighted to hear that Jamie was able to provide prompt answers and helpful solutions to your questions. Delivering responsive and effective customer support is something we take great pride in.
Unverified Customer
30 May 2026
Unknown Shipment Details
this is my first time using forward2me service and it won’t be my last! amazing and fast service i really recommend them also huge thanks to nica at the germany warehouse for being fast and helpful with updating my invoice
Thank you so much for your kind feedback! We’re really glad to hear that your first experience with Forward2Me went so smoothly and that you were happy with the speed and service.
We’ll also make sure to pass your thanks on to Nica at our Germany warehouse for being so quick and helpful with your invoice update she’ll really appreciate it.
We look forward to supporting you again in the future!
We’ll also make sure to pass your thanks on to Nica at our Germany warehouse for being so quick and helpful with your invoice update she’ll really appreciate it.
We look forward to supporting you again in the future!
Unverified Customer
29 May 2026
Unknown Shipment Details
I tried to navigate shipping on my Android, but it will not accept my input.
Value of item, and URL are rejected or not even able to input.
Aimie and Kyla take too long to respond and now they are closed until Monday.
This website is not user or Android friendly.
Steer clear of this company!
Value of item, and URL are rejected or not even able to input.
Aimie and Kyla take too long to respond and now they are closed until Monday.
This website is not user or Android friendly.
Steer clear of this company!
Thank you for your feedback. We're sorry to hear that you found the process difficult to navigate as a first-time user.
After reviewing your account, we can see that a member of our Customer Experience team contacted you directly to provide assistance and help guide you through the shipment process. We understand there was also a delay in processing your combine and repack request due to an exceptionally high volume of requests at the warehouse, and we appreciate your patience while this was completed.
We're pleased that your repack has now been finalised and your shipment is ready for the next stage. Our team is always happy to assist customers who are new to parcel forwarding, and we continually work to improve both our platform and customer experience based on feedback such as yours.
We appreciate you giving us the opportunity to help and look forward to successfully completing your shipment.
After reviewing your account, we can see that a member of our Customer Experience team contacted you directly to provide assistance and help guide you through the shipment process. We understand there was also a delay in processing your combine and repack request due to an exceptionally high volume of requests at the warehouse, and we appreciate your patience while this was completed.
We're pleased that your repack has now been finalised and your shipment is ready for the next stage. Our team is always happy to assist customers who are new to parcel forwarding, and we continually work to improve both our platform and customer experience based on feedback such as yours.
We appreciate you giving us the opportunity to help and look forward to successfully completing your shipment.
Oscar G
29 May 2026
DHL Express Worldwide
OG
Have done several orders with them now. And every single time its as straightforward and in a timely manner. Usually arrives sooner than expected. And its always packaged so tight, never had an issue with things breaking. Especially since i order perfumes in glass bottles. Looking forward2 keep using them in the future :))
Thank you for your continued trust in forward2me. We're delighted to hear that each of your shipments has been straightforward, well-packaged, and delivered promptly. It's especially great to know that your perfumes have arrived safely every time, as we understand how important careful handling is for fragile glass bottles.
We truly appreciate your loyalty and look forward to helping with many more shipments in the future. Thank you for choosing forward2me and for taking the time to share your experience.
We truly appreciate your loyalty and look forward to helping with many more shipments in the future. Thank you for choosing forward2me and for taking the time to share your experience.
Unverified Customer
29 May 2026
Unknown Shipment Details
Goated forwarding provider.
Very quick and decent price
Very quick and decent price
Thank you for the great feedback.
We’re really pleased to hear you found the service fast, reliable, and good value. We work hard to make international shipping as smooth and cost-effective as possible, so it’s great to know that came through in your experience.
We appreciate you choosing forward2me and hope to see you again soon.
We’re really pleased to hear you found the service fast, reliable, and good value. We work hard to make international shipping as smooth and cost-effective as possible, so it’s great to know that came through in your experience.
We appreciate you choosing forward2me and hope to see you again soon.
Unverified Customer
29 May 2026
Unknown Shipment Details
Jamie helped me find additional shipping options to the USA when my package arrived at the Germany and I only saw one option available. Friendly, professional and helpful service!
Thank you for taking the time to share your experience.
We are delighted to hear that Jamie was able to help you explore additional shipping options to the USA and support you once your parcel arrived in Germany. It’s great to know you found the service friendly, professional, and helpful.
We really appreciate your kind words and will make sure your feedback is shared with Jamie. Feedback like this means a lot and helps us continue delivering a smooth and supportive service.
Thank you for choosing forward2me.
We are delighted to hear that Jamie was able to help you explore additional shipping options to the USA and support you once your parcel arrived in Germany. It’s great to know you found the service friendly, professional, and helpful.
We really appreciate your kind words and will make sure your feedback is shared with Jamie. Feedback like this means a lot and helps us continue delivering a smooth and supportive service.
Thank you for choosing forward2me.
Conny Meischner
29 May 2026
FedEx Connect Plus
CM
I use forward2me for parcels from the UK to Germany and am very happy with the service overall. When an unexpected issue arose with one delivery, the support team took care of it and resolved everything to my full satisfaction. Communication was friendly and the outcome was great. Would definitely use again!"
We are sorry to hear that this shipment encountered issues during transit and understand how frustrating this must have been. Unfortunately, the parcel was incorrectly returned by the original carrier despite the import charges having already been paid, which was outside of our direct control.
That said, we always aim to support our customers when unexpected carrier or customs issues arise. To help resolve the situation as quickly as possible, our team arranged for the parcel to be reshipped with an alternative courier at no additional cost to you.
We appreciate your recognition of our support team’s efforts and are pleased that the shipment was ultimately delivered successfully. Feedback like yours is valuable to us as we continue working closely with our courier partners to improve reliability and the overall customer experience.
That said, we always aim to support our customers when unexpected carrier or customs issues arise. To help resolve the situation as quickly as possible, our team arranged for the parcel to be reshipped with an alternative courier at no additional cost to you.
We appreciate your recognition of our support team’s efforts and are pleased that the shipment was ultimately delivered successfully. Feedback like yours is valuable to us as we continue working closely with our courier partners to improve reliability and the overall customer experience.
Unverified Customer
29 May 2026
Unknown Shipment Details
On my very first trial of forward2me, I thought my shipment had gone awry from the start. I was wrong. I received a speedy and detailed explanation from forward2me's excellent customer service (a big Thank You to Wens at forward2me Germany). My package is safely en route, and now the only hurdle will be US customs. In this post-Trump-tariffs world, when small venders can't or won't ship to the US, forward2me is priceless (fast, reliable, easy to use).
Thank you for sharing your experience and for giving forward2me a try.
We are very pleased to hear that Wens was able to quickly clarify the situation and provide the support you needed. We understand that international shipping can sometimes feel uncertain, especially when purchasing from retailers that do not offer direct shipping to the US.
One of our main goals at forward2me is to make global shopping easier by giving customers access to stores and sellers around the world, with reliable forwarding services and dedicated customer support when needed.
We truly appreciate your kind words and hope your package clears customs smoothly and arrives with you very soon.
We are very pleased to hear that Wens was able to quickly clarify the situation and provide the support you needed. We understand that international shipping can sometimes feel uncertain, especially when purchasing from retailers that do not offer direct shipping to the US.
One of our main goals at forward2me is to make global shopping easier by giving customers access to stores and sellers around the world, with reliable forwarding services and dedicated customer support when needed.
We truly appreciate your kind words and hope your package clears customs smoothly and arrives with you very soon.
Unverified Customer
29 May 2026
Unknown Shipment Details
I would like to express my sincere thanks to Jhe for her outstanding support.
I recently experienced some issues with a package, and Jhe was incredibly kind, patient, and helpful throughout the entire process. She took the time to assist me every step of the way and ensured that everything was resolved properly. Thanks to her efforts, I was able to successfully retrieve my package and have the shipping costs reimbursed, which I greatly appreciated.
Jhe's kindness and genuine willingness to help made what could have been a stressful experience feel much easier. She was an absolute pleasure to communicate with, and I am truly grateful for all of her help.
Thank you again, Jhe!
I recently experienced some issues with a package, and Jhe was incredibly kind, patient, and helpful throughout the entire process. She took the time to assist me every step of the way and ensured that everything was resolved properly. Thanks to her efforts, I was able to successfully retrieve my package and have the shipping costs reimbursed, which I greatly appreciated.
Jhe's kindness and genuine willingness to help made what could have been a stressful experience feel much easier. She was an absolute pleasure to communicate with, and I am truly grateful for all of her help.
Thank you again, Jhe!
Thank you so much for taking the time to leave this wonderful review.
We are delighted to hear that Jhe was able to support you throughout the process and help resolve the issues with your package. We understand how stressful shipping problems can be, so it is great to know that her patience, kindness, and dedication made the experience easier for you.
We will be sure to pass your kind comments on to Jhe — feedback like this means a great deal to our team.
Thank you again for choosing forward2me.
We are delighted to hear that Jhe was able to support you throughout the process and help resolve the issues with your package. We understand how stressful shipping problems can be, so it is great to know that her patience, kindness, and dedication made the experience easier for you.
We will be sure to pass your kind comments on to Jhe — feedback like this means a great deal to our team.
Thank you again for choosing forward2me.
Bob Peake
27 May 2026
FedEx Connect Plus
BP
Advertised they used USPS which would have been much cheaper than FedEx 2-day.....cost me $150 to send a $250 backpack plus another $88 in customs and fees ...Doubled the cost of my backpack!!
Thank you for your feedback. We’re sorry to hear you were unhappy with the shipping and import costs for your shipment from the UK to the USA.
USPS international services are only available for shipments originating from the USA, so this would not have been an available option for a UK export shipment. The courier options shown at checkout are based on the shipment route and services available at the time of booking.
Import duties and customs fees are set by the destination country’s customs authorities and unfortunately are outside of our control.
We appreciate you taking the time to share your experience.
USPS international services are only available for shipments originating from the USA, so this would not have been an available option for a UK export shipment. The courier options shown at checkout are based on the shipment route and services available at the time of booking.
Import duties and customs fees are set by the destination country’s customs authorities and unfortunately are outside of our control.
We appreciate you taking the time to share your experience.
Unverified Customer
27 May 2026
Unknown Shipment Details
Utilised personal shopper to place an order in Germany
Order showing placed on 21 May but after sending numerous requests for an update as to where my order is have had no replies or updates
Order showing placed on 21 May but after sending numerous requests for an update as to where my order is have had no replies or updates
Thank you for your feedback. We’re very sorry to hear about the lack of updates regarding your Personal Shopper order and understand how frustrating this must be.
We have attempted to locate the order mentioned in your review, however the review name does not appear to fully match the details on the Personal Shopper account we identified. Our team will continue investigating this and will reach out directly if we are able to confirm the correct account details.
We apologise for the frustration caused and appreciate your patience while we look into this further.
We have attempted to locate the order mentioned in your review, however the review name does not appear to fully match the details on the Personal Shopper account we identified. Our team will continue investigating this and will reach out directly if we are able to confirm the correct account details.
We apologise for the frustration caused and appreciate your patience while we look into this further.
Check their policy: forward2me does not allow you to organise/book your own courier for an international shipment. And they only quote FedEx. Check with them if they can find a better quote or last minute service.