Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Saad Ahmad
22 April 2017
UPS Express Saver
SA
Wonderful Experience
Dellayana Syafri
22 April 2017
DHL Express Worldwide
DS
I couldn't ask a better forwarder than forward2me, they understand their customer very well, if there is a 10 stars rating on Feefo survey, definitely I will give them 10 stars **********
rick williamson
22 April 2017
DHL Express Worldwide
RW
They provide a service that I can't get anywhere else..
They do it exactly as it should be done and I have the shipment exactly as promised..
They do it exactly as it should be done and I have the shipment exactly as promised..
Søren Jensen
22 April 2017
DHL Express Worldwide
SJ
Excellent, fast and easy
kaleel mohammed
22 April 2017
DHL Express Worldwide
KM
I would recommend forward2me to anyone who is appreciative of quality service. Will definitely use them again
Christopher Somo
22 April 2017
UPS Express Saver
CS
I was thoroughly notified about the status of my package, and it arrived relatively quickly.
CHAI KIN FUI
22 April 2017
UPS Express Saver
CKF
just a small sneaker box, but they charge 4kg. DAMM !!!
this is my 1st and last time to use this forwading service
this is my 1st and last time to use this forwading service
Hi,
<br/>
Many thanks for taking the time to review our services however I'm disappointed to hear that you are not happy with the amount you have paid for shipping your goods.
<br/>
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight. <br/>
<br/>
I see from the weight and dimensions of your package that the volumetric weight was more than the actual weight on this occasion however I'm thinking that due to the size the package we may have been able to reduce the size of the package by using our combine and repack service to lower your shipping costs.
<br/>
Sometimes parcels arrive for our customers and the goods are packaged for UK shipping rather than international shipping and can be reduced in size before forwarding overseas. In these instances we offer our combine and repack service which is available from your package inbox and should be available to you if we feel that your shipping costs can be reduced by using this service.
<br/>
I'm sorry if you were not aware that we offered this service and if you require any further information about this option please don't hesitate to get in touch with our customer service team at info@forward2me.com who will be happy to explain this service in more detail.
<br/>
Shipping fees paid also include the full service provided which includes the use of your UK address, the acceptance, processing and checking of your parcel including the dispatch of the goods and all export paperwork required for shipping your goods.
<br/>
We hope you will reconsider using our services again in the future and please don't hesitate to contact our customer services if you wish to discuss anything further.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
<br/>
<br/>
<br/>
<br/>
Many thanks for taking the time to review our services however I'm disappointed to hear that you are not happy with the amount you have paid for shipping your goods.
<br/>
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight. <br/>
<br/>
I see from the weight and dimensions of your package that the volumetric weight was more than the actual weight on this occasion however I'm thinking that due to the size the package we may have been able to reduce the size of the package by using our combine and repack service to lower your shipping costs.
<br/>
Sometimes parcels arrive for our customers and the goods are packaged for UK shipping rather than international shipping and can be reduced in size before forwarding overseas. In these instances we offer our combine and repack service which is available from your package inbox and should be available to you if we feel that your shipping costs can be reduced by using this service.
<br/>
I'm sorry if you were not aware that we offered this service and if you require any further information about this option please don't hesitate to get in touch with our customer service team at info@forward2me.com who will be happy to explain this service in more detail.
<br/>
Shipping fees paid also include the full service provided which includes the use of your UK address, the acceptance, processing and checking of your parcel including the dispatch of the goods and all export paperwork required for shipping your goods.
<br/>
We hope you will reconsider using our services again in the future and please don't hesitate to contact our customer services if you wish to discuss anything further.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
<br/>
<br/>
<br/>
Roman
21 April 2017
DHL Economy Select
R
Brilliant :-)
Forward2me provides an excellent service and makes it possible to buy things from shops that are not providing delivery to countries outside the UK.
Forward2me provides an excellent service and makes it possible to buy things from shops that are not providing delivery to countries outside the UK.
Ann Smith
21 April 2017
DHL Express Worldwide
AS
Excellent service, kind employees and very helpful. Yes I would definitely recommend you.
Everything went so well and even Customs in SA only held the delivery for a day, but DHL let you all down. DHL Express should sort them out.
Everything went so well and even Customs in SA only held the delivery for a day, but DHL let you all down. DHL Express should sort them out.
Robert Firth
21 April 2017
TNT Express Non-Docs
RF
Very quick service
Craig Ford
21 April 2017
DHL Express Worldwide
CF
I ordered a railcard to be shipped to Canada. The forward2me website gives several examples of prices for shipping. A book, mobile phone or a dvd for 13.45 GPB. I thought that a railcard about the size and weight of a credit card would cost no more than this.
Unfortunately after I had committed to using the forward2me service when I purchased the railcard, the price for shipping was higher. I ended up paying DHL 26.55GBP for 2 day service. There was no option to pay 13.45GBP from any carrier.
DHL did not deliver in two days either, it was 4 business days later that I received the railcard. There were also additional charges to be paid before delivery in the form of duties taxes and fees. Duties and taxes are obvious but DHL also charged a processing fee and a transaction fee. Additional costs of 22.56CAD.
Unfortunately after I had committed to using the forward2me service when I purchased the railcard, the price for shipping was higher. I ended up paying DHL 26.55GBP for 2 day service. There was no option to pay 13.45GBP from any carrier.
DHL did not deliver in two days either, it was 4 business days later that I received the railcard. There were also additional charges to be paid before delivery in the form of duties taxes and fees. Duties and taxes are obvious but DHL also charged a processing fee and a transaction fee. Additional costs of 22.56CAD.
Hi,
<br/>
Many thanks for taking the time to review our services however I'm really sorry to hear that you have been unhappy with cost of shipping your package compared to the advertised prices on our website.
<br/>
It is not our intention to mislead customers in anyway, the examples are there to provide customers with the lowest shipping cost which may be available for a parcel of a certain weight to their country.When our couriers calculate shipping costs lots of factors are taken into account including the value of the goods, the size of the package with respect to the weight and if the address is classed as a remote area for the courier.
<br/>
The price that was advertised on the website for £13.45 is based on our cheapest service the budget untracked mail service to your country however this service is only available for parcels with a value of £20 or less. I'm sorry that this isn't clear on our website and will pass this comment to our Operations Manager so we can evaluate how this information is shown on our site. However I see from your shipment that the value of your tickets was over this amount and this would be the reason why this option was not available to you.
<br/>
I also check the delivery time to your address and although DHL estimate that the transit time to your country is 2 business days however I see that your address is outside of their normal delivery area and they have used a third party courier to deliver your parcel causing the additional transit time.
<br/>
With regards to the customs charges paid, I'm afraid shipping rates do not include any duty charges or taxes. These are levied by the destination country according to local laws and paying such charges is your responsibility.
<br/>
I hope this helps explains how our service works a little more and do apologise if you feel we have mislead you in any way. We do try to be provide our customers with as much information as possible on our website and hope you will consider using our services again in the future however if you are unsure of anything or need a quote for shipping prior to making a purchase please don't hesitate to contact our customer services representatives at info@forward2me.com who will be happy to help you.
<br/>
Thank you once again for bringing these points to our attention and please don't hesitate to contact our customer services if we can offer any further assistance.
<br/>
Kind Regards,
Tracy.<br/>
<br/>
Many thanks for taking the time to review our services however I'm really sorry to hear that you have been unhappy with cost of shipping your package compared to the advertised prices on our website.
<br/>
It is not our intention to mislead customers in anyway, the examples are there to provide customers with the lowest shipping cost which may be available for a parcel of a certain weight to their country.When our couriers calculate shipping costs lots of factors are taken into account including the value of the goods, the size of the package with respect to the weight and if the address is classed as a remote area for the courier.
<br/>
The price that was advertised on the website for £13.45 is based on our cheapest service the budget untracked mail service to your country however this service is only available for parcels with a value of £20 or less. I'm sorry that this isn't clear on our website and will pass this comment to our Operations Manager so we can evaluate how this information is shown on our site. However I see from your shipment that the value of your tickets was over this amount and this would be the reason why this option was not available to you.
<br/>
I also check the delivery time to your address and although DHL estimate that the transit time to your country is 2 business days however I see that your address is outside of their normal delivery area and they have used a third party courier to deliver your parcel causing the additional transit time.
<br/>
With regards to the customs charges paid, I'm afraid shipping rates do not include any duty charges or taxes. These are levied by the destination country according to local laws and paying such charges is your responsibility.
<br/>
I hope this helps explains how our service works a little more and do apologise if you feel we have mislead you in any way. We do try to be provide our customers with as much information as possible on our website and hope you will consider using our services again in the future however if you are unsure of anything or need a quote for shipping prior to making a purchase please don't hesitate to contact our customer services representatives at info@forward2me.com who will be happy to help you.
<br/>
Thank you once again for bringing these points to our attention and please don't hesitate to contact our customer services if we can offer any further assistance.
<br/>
Kind Regards,
Tracy.<br/>
Larus Rafn Halldorsson
20 April 2017
UPS Express Saver
LRH
hazzle free service, fast shipping. Works like a charm :) thanks.
Amina Lamsaoui
20 April 2017
DHL Economy Select
AL
Livraison rapide
Warren Finn
20 April 2017
DHL Express Worldwide
WF
I placed an order online with a UK firm on Tuesday and had the parcel delivered to me in New Zealand exactly one week later! Amazing service!
Ole Dybro Kjeldsen
20 April 2017
DHL Express Worldwide
ODK
Positivt overrasket. Bestilte på Amazon. Rask levering til og fra forward2me. Fin instruksjonsvideo som bør ses før bestilling.
Anat Gilad
20 April 2017
DHL Express Worldwide
AG
Fast and reliable service, low shipment costs. Strongly recommended, for sure will use it again if needed! Thank you
Kyriacos Hadjikyriakou
20 April 2017
DHL Express Worldwide
KH
Easy to use without any problems. Everything is well explained. Very quick and reliable service.
Katie Gold
20 April 2017
DHL Express Worldwide
KG
love it. great service and my parcel came much quicker than expected. definitely will use again.
Marcel
19 April 2017
DHL Economy Select
M
Very fast delivery, fair price and quick delivery.
Ingenious and Recommended. Anytime again.
Ingenious and Recommended. Anytime again.
Ari Sutinen
19 April 2017
DHL Express Worldwide
AS
Everything worked as promised.
Kenji Harie
19 April 2017
UPS Express Saver
KH
迅速です！
Mario Malheiros
19 April 2017
DHL Economy Select
MM
Really professional service! Would recommend to anyone!
felicia hassett
18 April 2017
DHL Express Worldwide
FH
Very efficient operation. I would definitely recommend this service.
haji abdul khaliq zulfadli othman
17 April 2017
UPS Express Saver
HAK
i have never tried this kind of service before.. so this experience is new to me. the team working behind this amazing service have given 100% to make my experience very delightful.. the shipping price was very good and very fast and reliable... thanks forward2me..
Ruth Pool
17 April 2017
DHL Express Worldwide
RP
The service is excellent especially if you want to get your parcel quick. But the rate is quite expensive mayb this can be review
ThO tran
16 April 2017
DHL Express Worldwide
TT
Absolutely 5 stars service, I thought I couldn't get my parcel before Easter weekend but to my surprise , the parcel arrived to Australia from U.K after 3 days . This is the 2nd time I used the service and really impressed with everything . I used your re-packing system this time, and am very happy with the package. Will sure to do business with you again in the future. Thanks once again !
Málfríður Haraldsdóttir
16 April 2017
DPD Classic
MH
This service was excellent and very easy to start using it.
Steve Curran
15 April 2017
DHL Express Worldwide
SC
I would definitely use their forwarding service again--including their Personal Shopper service. Everything arrived quickly and in top condition. My only criticism is that concerns were raised about shipping Lithium batteries. My research seemed to allay these concerns, but I was hoping for confirmation from forward2me. All went forward without a hitch, but I would have preferred an email with that confirmation.
Dirk-Jan Wemmers
14 April 2017
DHL Express Worldwide
DW
Instant reaction on questions
Noura Al.e.
14 April 2017
DHL Express Worldwide
NA
It's a very trustworthy site to order through when you're not a resident in the UK. The transaction was very easy and straight forward without any complications. It came in very fast and the shipping status was always up to date. Would definitely order through them again and I have already recommended it to many of my friends!
py
14 April 2017
DHL Express Worldwide
P
Excellent customer service! Email correspondence was fast, friendly and very, very helpful. Answered all the questions (and worries) I had. All this even before I started sending items there! Package arrived in perfect condition. I used a similar service in Japan but Forward2Me is far superior in all aspects. Will definitely use again.
Amit
13 April 2017
DHL Express Worldwide
A
Excellence Service, Customer Support, Commitment to Customer Satisfaction, Accurate Service Description ...A++.
Birgir Valdimarsson
13 April 2017
TNT Economy Express
BV
Excellent
Ruben
13 April 2017
TNT Economy Express
R
Serviço excelente rapido nas entregas e despacho das encomendas e sobretudo com varias opções de preços de envio, equipa técnica sempre disponível para esclarecer qualquer duvida.
Glenn Erik Jacobsen
13 April 2017
DHL Economy Select
GEJ
The service is excellent! It is fast, and you get an update of all the tasks that need your attention.
The package arrived through DHL Express, and was in perfect condition!
My products had absolutely no marks on the packages, everything was perfect.
Will definitely recommend this for anyone outside U.K. who needs a shipping service. It doesn't get better.
Especially the possibility to temporarily store up to 30 days for FREE and ship things together
The package arrived through DHL Express, and was in perfect condition!
My products had absolutely no marks on the packages, everything was perfect.
Will definitely recommend this for anyone outside U.K. who needs a shipping service. It doesn't get better.
Especially the possibility to temporarily store up to 30 days for FREE and ship things together
Jason Dugmore
13 April 2017
DHL Express Worldwide
JD
Very simple to use. Staff were friendly and helpful when I had a query about my package.
Laetitia Chechin-Laurans
13 April 2017
UPS Express Saver
LC
très bon service et suivi, à recommander.
Unverified Customer
13 April 2017
Unknown Shipment Details
One mistake in the last year! Oh well, mistakes happen! I trust and will continue to use you guys! Thank you
KARLTON SMITH
12 April 2017
DHL Express Worldwide
KS
Quick response time once they received my shipments.
Combine my shipments into ONE for savings on shipment cost.
Tracking info was precise and accurate.
Forward2me are the best.
Combine my shipments into ONE for savings on shipment cost.
Tracking info was precise and accurate.
Forward2me are the best.
Ryan Honda
12 April 2017
UPS Express Saver
RH
Forward2me had excellent customer service and fast shipping to the U.S.! (Even faster than domestic shipping!) Thank you so much!
Peter Daubermann
12 April 2017
DHL Express Worldwide
PD
Excellent service as usual! Thank you.
Lorraine Perez
12 April 2017
DPD Classic
LP
First time customer, no issues, the service was quick and efficient. I was offered a long list of shippers to choose from with fair prices to my location. Overall I am very satisfied and will definitely use this company again for my future shipping needs. Thank you.
Itzel Genao
12 April 2017
UPS Express Saver
IG
The service of my dreams! So quick, easy, and affordable!!! Will definitely be coming back again!
Krastio Lilov
12 April 2017
DHL Express Worldwide
KL
Smooth and quick forwarding. Very pleasant experience.
Joshua Smith
12 April 2017
DHL Express Worldwide
JS
I received my package within the estimated timeframe, tracking was accurate and nothing was damaged in the process. The online tutorial was helpful, and they were prompt in notifying me of my shipment when they received it. I would recommend forward2me, but be aware the prices can be a little high. They do have an estimate calculator, but if your weight estimate is off you may see a difference in cost. Mine was +$20 USD because the seller sort of overpacked my items. Overall it was a positive experience and should I find myself needing a forwarding service again in the future I will definitely be using forward2me again.
Merja Pynnönen
11 April 2017
DHL Express Worldwide
MP
Excellent service!
Þóra Magnúsdóttir
11 April 2017
DHL Express Worldwide
�M
Quick service. Thank you. That was what I needed.
Petter Lonning
11 April 2017
DHL Economy Select
PL
Quick and easy, as always! :)
Elizer Besnard
11 April 2017
DHL Express Worldwide
EB
Forward2me rocks! I'm very satisfied with their services for every shipment I've made to date! Their services and customer support are really great!
Unverified Customer
10 April 2017
Unknown Shipment Details
The service is very efficient, and the customer support staff is very kind and helpful. They respond promptly to emails, try to satisfy all requests, and find the best possible solution. Even the shipping is fast and accurate on the date of delivery. I'm more than satisfied.