Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Tim Saatjohann
16 December 2016
DPD Classic
TS
Absolut zuverlässig und einfach.
Viva Naturals Inc.
16 December 2016
DHL Express Worldwide
VNI
Very good service. Any questions I had were quickly answered on the phone.
Andras Mohacsi
16 December 2016
DPD Classic
AM
Perfect service! Recommended.
ROBERT DE RIDDER
16 December 2016
DHL Express Worldwide
RDR
Outstanding service as usual. Even with forward2me warning customers that there might be some delays due to the huge increase in business building up to Christmas, they have come up tops. Well done!
Falk Itzerodt
16 December 2016
DHL Express Worldwide
FI
Super Service, schnelle Abwicklung, transparente Preise. Gern wieder!
Ronny Kong
16 December 2016
UPS Express Saver
RK
At first i thought it was a dodgy service/scam. But after reading some reviews i thought i would give it a try and the service is absolutely amazing! Quick postage!
Daniel Mensik
16 December 2016
DHL Economy Select
DM
Bit expensive and had to track it myself but did the job well.
Brandon Widjaja
16 December 2016
DHL Express Worldwide
BW
amazing service. Delivers every time. Best service ever!! continue the great job
Unverified Customer
16 December 2016
Unknown Shipment Details
First time user, Had lots of questions, and they got answered pretty quick. Item was very large, but they handled it effortlessly.
Dave Waltman
16 December 2016
DHL Express Worldwide
DW
I got my stuff! What else is there?
Julia Jonson
15 December 2016
DHL Express Worldwide
JJ
Really great service, got back to you within a day, updated you on the status of where your parcel was within a timely manner, advised if any delays i.e really busy with Christmas. I was given a variety of shipping options and gave me peace of mind that my parcel was going to get to me. Thank you so much will be using you again.
Jan Kiilerich
15 December 2016
DHL Express Worldwide
JK
Worked perfectly. I little better information about opening hours could be fine.
Fabian Flores Vega
15 December 2016
DHL Express Worldwide
FFV
Best customer service ever!!! The agent named Liga replied to my questions very in a very specific manner; she also resolved my problem registering my address, I'll keep doing businesses with you
Barbara Betz
15 December 2016
DHL Economy Select
BB
Took some time - but everything went smooth.
Natalie Ler
15 December 2016
UPS Express Saver
NL
Well packed, good communication, priority packed and delivered very fast. Arrived within 3 days, cleared customs without any issues and at my door within hours. Very happy customer. But shipping cost very high. I wish you could reduce it more, hence the 4 stars.
Michael Skov
15 December 2016
DPD Classic
MS
its too expenciv the lovest price for shipment is abaut 25 £
i only use it when i canot get the seller to ship to denmark
i only use it when i canot get the seller to ship to denmark
Hi,
<br/>
Many thanks for providing us with your feedback however I'm sorry to hear that you find our services are expensive.
<br/>
The price you pay for shipping your items does include a full service including the use of your forward2me UK address, the acceptance, processing and dispatch of your goods.
<br/>
We do work with our couriers as regularly as possible to obtain the best shipping prices available for our customers and feel that we do offer value for money.
<br/>
If you would like to contact our customer services next time you ship we will be happy to check that you are obtaining maximum value for shipping.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
<br/>
<br/>
Many thanks for providing us with your feedback however I'm sorry to hear that you find our services are expensive.
<br/>
The price you pay for shipping your items does include a full service including the use of your forward2me UK address, the acceptance, processing and dispatch of your goods.
<br/>
We do work with our couriers as regularly as possible to obtain the best shipping prices available for our customers and feel that we do offer value for money.
<br/>
If you would like to contact our customer services next time you ship we will be happy to check that you are obtaining maximum value for shipping.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
<br/>
olga lazaridou
15 December 2016
UPS Express Saver
OL
Forward2me,the best,and the most efficient forwarding service!!!!Thank you so much for our longtime cooperation!!!!
Aivo Antsman
15 December 2016
DHL Economy Select
AA
Quick and clean service, beyond expectation ;) !
Unverified Customer
15 December 2016
Unknown Shipment Details
Thank you for your service!
Tommy Bengtsson
15 December 2016
DPD Classic
TB
Mycket bra ,snabb leverans.
Colin Miles
15 December 2016
DHL Express Worldwide
CM
Very prompt notification that they had received my item and then the they had forwarded it for delivery. Downside is that all delivery options were very expensive.
Jana Frankovicova
14 December 2016
DHL Economy Select
JF
Fast and reliable. will use again.
Unverified Customer
14 December 2016
Unknown Shipment Details
The level of service is bad
Hi Ali,
<br/>
Thank you for providing us with your feedback however I am disappointed to hear that our level of service is bad.
<br/>
We do always try to help our customers as much as possible however see that the items received in this shipment are goods that we are unable to ship overseas, I know this must have been frustrating for you however this is a courier restriction and out of our control.
<br/>
We do have a prohibited item list on our website showing these items, it may be that you did not see this information before making this purchase. We are always here to help and if you are unsure of restrictions for shipping goods in the future please don't hesitate to get in touch with our customer services and they will be happy to advise you if we are able to ship the product.
<br/>
We wish you the very best for the coming year.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
<br/>
Thank you for providing us with your feedback however I am disappointed to hear that our level of service is bad.
<br/>
We do always try to help our customers as much as possible however see that the items received in this shipment are goods that we are unable to ship overseas, I know this must have been frustrating for you however this is a courier restriction and out of our control.
<br/>
We do have a prohibited item list on our website showing these items, it may be that you did not see this information before making this purchase. We are always here to help and if you are unsure of restrictions for shipping goods in the future please don't hesitate to get in touch with our customer services and they will be happy to advise you if we are able to ship the product.
<br/>
We wish you the very best for the coming year.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
Sarah Nielsen
14 December 2016
DHL Economy Select
SN
Alt fungerede upåklageligt - og jeg fik hurtigt svar på mine spørgsmål via mail.
Pamela Amann
14 December 2016
DHL Express Worldwide
PA
No Problems, very fast service!
Firmo Dora
14 December 2016
UPS Standard Single
FD
Excellent service, highly reccomended. Very impressed with the packaging
Lars Waagstein
14 December 2016
UPS Standard Single
LW
Utmärkt
Mohamed Mabrook Ali
14 December 2016
DHL Express Worldwide
MMA
--
elena leandrou
14 December 2016
UPS Express Saver
EL
Quick and accurate
Herve
14 December 2016
DHL Express Worldwide
H
Amazing Service, Excellent Customer Care, Will definitely use again
Charles Ordinante
14 December 2016
DHL Express Worldwide
CO
faster than lightning :D
Jiajie Mai
14 December 2016
DHL Express Worldwide
JM
You guys are the best , all of my shoes came in good sharp no bend or wrinkles whatsoever!!!!!
Zoe Stenmark
14 December 2016
UPS Express Saver
ZS
Easy, quick and secure. Couldn't be happier!
Jenny Mason
14 December 2016
DHL Express Worldwide
JM
Quick and super helpful customer service. Quick parcel delivery.
Despina Mentzelioti
13 December 2016
DHL Economy Select
DM
User friendly website, great customer service, consistent and punctual delivery.
Fabiola Teja
13 December 2016
DHL Express Worldwide
FT
Really good service, will probably use your services again in the future
Francesco Catania LL.B (Melit)
13 December 2016
DHL Express Worldwide
FCL
Amazing first class service!!!
Balazs Kiss
13 December 2016
DPD Classic
Hi,
<br/>
Many thanks for forwarding your complaint regarding the service you have received from forward2me.
<br/>
It is really disappointing to hear that your goods have arrived damaged and this has spoilt your overall customer experience with us.
<br/>
We do always try to repack goods so they are safe and secure for international transit however it appears that this may not be the case on this occasion.
<br/>
We would really appreciate if you could forward all the details to our customer care team at info@forward2me.com including pictures of the damaged goods and exterior of the box so we can investigate the damages fully and if necessary review our procedures for the combine and repack service.
<br/>
Please accept my sincere apologies for the inconvenience this has caused you and we look forward to hearing from you so we can resolve the situation.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
<br/>
Many thanks for forwarding your complaint regarding the service you have received from forward2me.
<br/>
It is really disappointing to hear that your goods have arrived damaged and this has spoilt your overall customer experience with us.
<br/>
We do always try to repack goods so they are safe and secure for international transit however it appears that this may not be the case on this occasion.
<br/>
We would really appreciate if you could forward all the details to our customer care team at info@forward2me.com including pictures of the damaged goods and exterior of the box so we can investigate the damages fully and if necessary review our procedures for the combine and repack service.
<br/>
Please accept my sincere apologies for the inconvenience this has caused you and we look forward to hearing from you so we can resolve the situation.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
BK
update - Forward2Me customer service was reacting quickly, they were helpful and did their best to solve the problematic situation. I hope that the repacking quality of the next shipment will be better, looking forward to use your service again.
BK
I used your service previously and it was satisfactory, but this time the quality of the repacking was unacceptable - The 2 original boxes from Tesco were taped together stacked on top of each other, crashing most of the content. This is not what I was expecting for the additional fee of £12.00. I'll submit a complaint to the customer service with pictures attached. Please review urgently your repacking service, as this problem ruins the whole customer experience.
Alberto Mazzocco
13 December 2016
DHL Express Worldwide
AM
Servizio professionale, molto, MOLTO, disponibili. Ormai lo uso con continuità
Amalea Manifis
13 December 2016
UPS Express Saver
AM
Express service, item arrived in three days
Simon Fan N
13 December 2016
DHL Express Worldwide
SFN
First time try forward service and I found the good one. Thanks
Mark Fleming
12 December 2016
DHL Economy Select
MF
The service itself is good, however, when you get a price quote it is very different to the final quote! It is not just the weight but the volumetric weight, they basically charge you for what the package should weigh for the size it is, hence a 30-40% increase on the quote!
Hi,
<br/>
Many thanks for taking the time to provide us with your feedback on the service you have received from forward2me.
<br/>
I'm pleased to hear that you found our service good although you were unhappy with the way the shipping costs have been calculated.
<br/>
The cost of shipping is generally calculated by all couirers for the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.<br/>
<br/>
I'm sorry that you were unaware of how shipping costs are calculated for your shipment and that it was more than you expected. We do offer a pricing page on our website where the weight and dimensions of the parcel can be added and an estimated shipping price based on the volumetric weight is shown.
<br/>
Please don't hesitate to contact our customer care team at info@forward2me.com if you require any assistance with calculating shipping costs in the future and they will be happy to assist you.
<br/>
We hope you will continue to use our services and we look forward to hearing from you if you require any further assistance.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
<br/>
Many thanks for taking the time to provide us with your feedback on the service you have received from forward2me.
<br/>
I'm pleased to hear that you found our service good although you were unhappy with the way the shipping costs have been calculated.
<br/>
The cost of shipping is generally calculated by all couirers for the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.<br/>
<br/>
I'm sorry that you were unaware of how shipping costs are calculated for your shipment and that it was more than you expected. We do offer a pricing page on our website where the weight and dimensions of the parcel can be added and an estimated shipping price based on the volumetric weight is shown.
<br/>
Please don't hesitate to contact our customer care team at info@forward2me.com if you require any assistance with calculating shipping costs in the future and they will be happy to assist you.
<br/>
We hope you will continue to use our services and we look forward to hearing from you if you require any further assistance.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
Pohyee Cheow
12 December 2016
DHL Express Worldwide
PC
forward2me lost my parcel which is an LV bag !!
i was told by customer service officer Tracy that the warehouse team couldn't locate my parcel .
I have already sent countless emails enquired them regarding the updates whether they have found my bag , or if not, any compensation but no replies from them . The reason forward2me gave was December is a very very busy month for them .
I do understand this but not until u misplace the customers ' parcels and take ages to reply emails ?
This is the very first time I encountered problems with forward2me. Previously had very good experience with them .
And I'm still waiting for Tracy to get back to me to deal with the compensation . I hope the management will settle this ASAP
i was told by customer service officer Tracy that the warehouse team couldn't locate my parcel .
I have already sent countless emails enquired them regarding the updates whether they have found my bag , or if not, any compensation but no replies from them . The reason forward2me gave was December is a very very busy month for them .
I do understand this but not until u misplace the customers ' parcels and take ages to reply emails ?
This is the very first time I encountered problems with forward2me. Previously had very good experience with them .
And I'm still waiting for Tracy to get back to me to deal with the compensation . I hope the management will settle this ASAP
Hi,
<br/>
Many thanks for providing us with your feedback, I'm really sorry that you haven't received the expected level of service from forward2me on this occasion, we are really disappointed that we have been unable locate your parcel.
<br/>
Please be assured that we do take great care with our customers parcels and have procedures in place to ensure that parcels everything is placed in the correct location in our warehouse however unfortunately there has not been the case with this parcel.
<br/>
I have contacted you by email to confirm that we have refunded the amount paid for this item and a discount on your shipping costs. I know this does not replace the item we are unable to ship to you however we hope it provides you with some way of compensating you.
<br/>
We hope you will consider continuing to use our service again in the future and if I can offer any further assistance please don't hesitate to contact our customer service team @info@forward2me.com.
<br/>
Have a lovely evening.
<br/>
Kind Regards,
Tracy.
<br/>
Many thanks for providing us with your feedback, I'm really sorry that you haven't received the expected level of service from forward2me on this occasion, we are really disappointed that we have been unable locate your parcel.
<br/>
Please be assured that we do take great care with our customers parcels and have procedures in place to ensure that parcels everything is placed in the correct location in our warehouse however unfortunately there has not been the case with this parcel.
<br/>
I have contacted you by email to confirm that we have refunded the amount paid for this item and a discount on your shipping costs. I know this does not replace the item we are unable to ship to you however we hope it provides you with some way of compensating you.
<br/>
We hope you will consider continuing to use our service again in the future and if I can offer any further assistance please don't hesitate to contact our customer service team @info@forward2me.com.
<br/>
Have a lovely evening.
<br/>
Kind Regards,
Tracy.
Ronell Florento
12 December 2016
DHL Express Worldwide
RF
always good fast service. never had problems.
Jonah Hendricks
12 December 2016
DHL Express Worldwide
JH
5 stars.. fast shipping to the USA
Mable Lee
12 December 2016
UPS Express Saver
ML
Very user friendly platform. Parcel was well-packed and no problem at all for courier.
Majid FATIHI
11 December 2016
UPS Standard Single
MF
Very good, fast and efficient.
Allan Burks
11 December 2016
UPS Express Saver
AB
I have used this 5 times now, and I will use it again, Great service!
Vytenis Lengvinas
10 December 2016
UPS Express Saver
VL
Excellent service!
MASAHIKO YOSHIDA
10 December 2016
UPS Express Saver
MY
イギリスの住所に届いたことを知らせるメールが届かなかった。 もう少し手数料が安くなるとよりありがたいです。