Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Andrew Lee
23 December 2016
DHL Express Worldwide
AL
Very efficient service - good customer service
Marianne Thomassen
23 December 2016
UPS Standard Single
MT
Do you need a reliable forwarding service, look no further! Quick to reply emails and items get shipped out quickly even at the busiest times of the year. Could not be happier!
Unverified Customer
22 December 2016
Unknown Shipment Details
Everything was very organised and everyone was very helpful every time I had a question.
I can recommend the service in the future.
I can recommend the service in the future.
Massimo Giulio Salvato
22 December 2016
UPS Standard Single
MGS
sono in gamba li uso spesso e li usero in seguito
Roberto
22 December 2016
UPS Standard Single
R
Fast and reliable service. Good communication. Worked very good for me.
Tessy Tamatave
22 December 2016
DHL Express Worldwide
TT
The delivery charge was so high for the little item.. triple the cost of item.. I normally buy from UK , sports direct delivery charge for huge pakcages are half the cost.. really dissapointed :(
Hi,
<br/>
Many thanks for taking the time to let us know your views on the service you have received from forward2me.
<br/>
I'm sorry to hear that shipping costs worked out more than expected, we do work regularly with our couriers to obtain the best shipping prices available for our customers and feel that our service does offer value for money.
<br/>
The cost of shipping is generally calculated by the amount of space that your shipment takes up rather than the actual weight, this is called the volumetric weight and is used by most courier services.
<br/>
The shipping cost you have paid also includes the use of your UK address, the acceptance and processing of your parcels and any export paperwork required for shipping your parcel. We are a service provider rather than a retailer and unfortunately cannot compete with shipping fees offered by large companies such as Sports Direct.
<br/>
It may be that on this occasion we could have reduced the packaging of your goods to help save on shipping costs, this service is called combine and repack and the option is available from your inbox and is charged at £2 per package.
<br/>
Although this price is added to the end shipping cost on many occasions this is worthwhile as it can significantly reduce the overall cost of shipping.
<br/>
I hope this information assists you and that you consider using our services again in the future. Please don't hesitate to get in touch if you are unsure of any of our services in the future and our customer care team will be happy to assist you.
<br/>
We wish you all the very best for the coming season and new year.
<br/>
Kind Regards,
Tracy.
<br/>
Many thanks for taking the time to let us know your views on the service you have received from forward2me.
<br/>
I'm sorry to hear that shipping costs worked out more than expected, we do work regularly with our couriers to obtain the best shipping prices available for our customers and feel that our service does offer value for money.
<br/>
The cost of shipping is generally calculated by the amount of space that your shipment takes up rather than the actual weight, this is called the volumetric weight and is used by most courier services.
<br/>
The shipping cost you have paid also includes the use of your UK address, the acceptance and processing of your parcels and any export paperwork required for shipping your parcel. We are a service provider rather than a retailer and unfortunately cannot compete with shipping fees offered by large companies such as Sports Direct.
<br/>
It may be that on this occasion we could have reduced the packaging of your goods to help save on shipping costs, this service is called combine and repack and the option is available from your inbox and is charged at £2 per package.
<br/>
Although this price is added to the end shipping cost on many occasions this is worthwhile as it can significantly reduce the overall cost of shipping.
<br/>
I hope this information assists you and that you consider using our services again in the future. Please don't hesitate to get in touch if you are unsure of any of our services in the future and our customer care team will be happy to assist you.
<br/>
We wish you all the very best for the coming season and new year.
<br/>
Kind Regards,
Tracy.
Alex Lehmann
22 December 2016
UPS Standard Single
AL
Hat alles sehr gut geklappt, Versand erfolgt sehr schnell. Danke an @forward2me. Ohne euch hätte ich diese Lederjacke nie bekommen :)
Octavia Zamfir
22 December 2016
UPS Standard Single
OZ
Very fast, if the prices can be lower will be perfect
Yuko Sunago
22 December 2016
UPS Express Saver
YS
対応が早い。信頼できる。また利用したいと思う。
Vivian Soon
22 December 2016
UPS Express Saver
VS
fast delivery
Dan Halai
22 December 2016
DHL Express Worldwide
DH
There was no notification that item had been received and needed processing. No email or SMS messages. Then could not process due to IT issue. So delivery took a couple of weeks longer than should have.
Hi,
<br/>
Many thanks for taking the time to review your recent experience with forward2me.
<br/>
I'm sorry to hear that you did not receive a notification that your package had arrived, we do always send a email to advise our customers that a package has been dropped in their inbox and I'm thinking this may have arrived as a spam email. If you could add us to your safe senders list I'm hoping this would not happen in the future.
<br/>
You have also mentioned an IT issue when processing your parcel for shipping, I see you did contact our customer care team regarding an issue with entering the value.
<br/>
On receipt of a parcel if an invoice is included we do add the value of the parcel however if there is no information we need to leave this blank. If a customer is based outside of the European Union a value needs to be added to the package details before the customer can arrange shipping, this is required for customs purposes. This would show as an error when you started the shipping process however I see that when you contacted our customer care team they advised you of the procedure.
<br/>
Our web developers are currently working on our site to improve the customer experience and we hope to have this live sometime next year.
<br/>
I hope you will consider using our services again in the future and if you require assistance at any time please don't hesitate to contact our customer care team and they will be happy to help and guide you.
<br/>
We wish you all the best for the coming year.
<br/>
Kind Regards,
Tracy.
<br/>
Many thanks for taking the time to review your recent experience with forward2me.
<br/>
I'm sorry to hear that you did not receive a notification that your package had arrived, we do always send a email to advise our customers that a package has been dropped in their inbox and I'm thinking this may have arrived as a spam email. If you could add us to your safe senders list I'm hoping this would not happen in the future.
<br/>
You have also mentioned an IT issue when processing your parcel for shipping, I see you did contact our customer care team regarding an issue with entering the value.
<br/>
On receipt of a parcel if an invoice is included we do add the value of the parcel however if there is no information we need to leave this blank. If a customer is based outside of the European Union a value needs to be added to the package details before the customer can arrange shipping, this is required for customs purposes. This would show as an error when you started the shipping process however I see that when you contacted our customer care team they advised you of the procedure.
<br/>
Our web developers are currently working on our site to improve the customer experience and we hope to have this live sometime next year.
<br/>
I hope you will consider using our services again in the future and if you require assistance at any time please don't hesitate to contact our customer care team and they will be happy to help and guide you.
<br/>
We wish you all the best for the coming year.
<br/>
Kind Regards,
Tracy.
King Hunglow
22 December 2016
DHL Express Worldwide
KH
First time using service prefer from Nike and received item next week and in great condition I will definitely entrust forward to go with my merchandise again
Kevin Normoyle
22 December 2016
DHL Express Worldwide
KN
Did exactly what you said you would do.
Kevin Cary
22 December 2016
DHL Express Worldwide
KC
I was miffed I was charged £1 for two days storage. I completed all details (including a request for re-boxing) prior to the item I was charged two days storage for. (It was on the very last of the 30-day grace period.) In other words, I was charged storage while you did the optimization and figured out the shipping cost. The delivery time, however, was exceptional. As was the ease of using the site.
Andrew Lawrenson
22 December 2016
DHL Express Worldwide
AL
No complaints, delivery was on time, with excellent customer service.
Roar Soma
21 December 2016
DHL Express Worldwide
RS
Fast and easy!
Yomi Winter
21 December 2016
DHL Economy Select
YW
Great and fast service!
H Biggs
21 December 2016
DHL Economy Select
HB
Absolutely fantastic! Will definitely use again. They recieved about 11 boxes from amazon and other online retailers then combined them on a pallet and shipped to the Mrs and I in Slovenia. Only took about 3 days to get here too. Thanks!
Kiasha huling
21 December 2016
DHL Express Worldwide
KH
Very easy to use. Great customer service. I wish there was a better way to anticipate fees prior to shipping to forward2me address. The FAQs said a couple tees was about $15. I ordered 4 small garments and it was $40. A heads up on pricing would have allowed me to plan shipment better and make better choices in purchasing.
midori takahashi
21 December 2016
UPS Express Saver
MT
到着も早くてよかったです。
Michele Albrigo
20 December 2016
DHL Economy Select
MA
Service working as intended, nothing less, keep up the good work!
Maarten de Roij
20 December 2016
DHL Economy Select
MDR
Good fast delivery. site could be improved to make it even more clear how the process works when parcel in received bij forwar2me. This is not shown before the parcel is there, but was easy to find out later.
Rasa Cop
20 December 2016
DHL Economy Select
RC
Very fast delivery. Package was sent the same day it was received.
D. W.
20 December 2016
DHL Express Worldwide
DW
Worked like a charm.... Thank you
Usman Dave
20 December 2016
UPS Express Saver
UD
Very fast shipping.
Arrived so quick.
Well done....i like it.
Recommended.
Arrived so quick.
Well done....i like it.
Recommended.
Theunis Schoeman
20 December 2016
DHL Express Worldwide
TS
Perfect.
Oleksiy Puzikov
20 December 2016
DHL Express Worldwide
OP
Perfect! Fast and easy.
Kazuyo Ieda
20 December 2016
UPS Express Saver
KI
Great service!!
Katherine Van Kampen
20 December 2016
DHL Express Worldwide
KVK
Will definitely use again!
Marcello Cruz
20 December 2016
DHL Express Worldwide
MC
Always ready to solve any doubt.
Theodoros Bosinakis
19 December 2016
UPS Standard Single
TB
Very good service overall.
Ivan Castillo
19 December 2016
UPS Express Saver
IC
Rapido y sin problemas, todo fue muy sencillo, me preocupaba un poco siendo la primera vez que lo realizaba pero todo fue facil.
PAULINE KESS0GLIDOU
19 December 2016
DHL Economy Select
PK
Excellent service,fast delivery,very easy process of e-order. All the team is ready for your request and help.One more time a succesful shipping.Many thanks.Merry Christmas...
Mazen Ghouth
19 December 2016
DHL Express Worldwide
MG
A very reliable service which I'm very happy with.. thanks for caring
Jason Toms
19 December 2016
DHL Express Worldwide
JT
Perfect Service!!! This is the best kept shopping secret in the world!!! It's time I tell everyone I know how cool it is to shop without geographic limitations! Thank you so much Forward2Me comapny!!! Sincerely, #1Fashionisto
Mauro Gatti
18 December 2016
UPS Standard Single
MG
Quite fast service and cheap enough. All worked fine. Cannot deserve five stars because I would like it is a little bit cheaper.
Heath Hansell
18 December 2016
UPS Express Saver
HH
Customer service didn't read emails and follow out instructions correctly. If it's because they couldn't they didn't reply and say.
Hi,
<br/>
Many thanks for bringing this to our attention and for providing us with your feedback.
<br/>
I'm really sorry to hear that your request hasn't been actioned as expected and there has been some misunderstanding however I'm hoping we can rectify the situation today.
<br/>
If you could forward me the details of your request to our customer services team at info@forward2me.com I will be happy to look at this today to see if we can resolve the issue.
<br/>
Please accept my sincere apologies for the inconvenience this has caused you and I look forward to receiving a response to my mail.
<br/>
Kind Regards,
Tracy.
<br/>
Many thanks for bringing this to our attention and for providing us with your feedback.
<br/>
I'm really sorry to hear that your request hasn't been actioned as expected and there has been some misunderstanding however I'm hoping we can rectify the situation today.
<br/>
If you could forward me the details of your request to our customer services team at info@forward2me.com I will be happy to look at this today to see if we can resolve the issue.
<br/>
Please accept my sincere apologies for the inconvenience this has caused you and I look forward to receiving a response to my mail.
<br/>
Kind Regards,
Tracy.
Gonçalo Matos
18 December 2016
UPS Standard Single
GM
I'm delighted with forward2me. This was the first time I used a service like yours and I was afraid something could go wrong. But the truth is that I don't see how the experience could be better. Wow. forward2me definitely has one of the best customer services I've ever experienced. The whole process was amazing. Thank you very much for providing outstanding services and congratulations for working alongside the best shipping companies in the world. You definitely chose the best and most efficient partners. Words can't describe how satisfied I am.
M.J.
17 December 2016
DPD Classic
M
Excellent services, Right on time, Very professional & friendly costumer service, Over all we are very happy with them :)
Elizabeth Towsley
17 December 2016
DHL Express Worldwide
ET
A seamless transaction. Thank you!
Jill Lee
17 December 2016
DHL Express Worldwide
JL
Fantastic service we will certainly be using you in the future!
Charles Bajada
17 December 2016
forward2me basic
CB
I have been using Forward2me for a few years now and have always received a great service. This time was no exception. Well done and thanks.
Philip McCabe
17 December 2016
TNT Economy Express
PM
Delivered through their system quickly. Very happy
Junnie Wu
17 December 2016
DHL Express Worldwide
JW
fair price, fast delivery, reliable forwarder services, I am very happy with them!
Tim Saatjohann
16 December 2016
DPD Classic
TS
Absolut zuverlässig und einfach.
Viva Naturals Inc.
16 December 2016
DHL Express Worldwide
VNI
Very good service. Any questions I had were quickly answered on the phone.
Andras Mohacsi
16 December 2016
DPD Classic
AM
Perfect service! Recommended.
ROBERT DE RIDDER
16 December 2016
DHL Express Worldwide
RDR
Outstanding service as usual. Even with forward2me warning customers that there might be some delays due to the huge increase in business building up to Christmas, they have come up tops. Well done!
Falk Itzerodt
16 December 2016
DHL Express Worldwide
FI
Super Service, schnelle Abwicklung, transparente Preise. Gern wieder!
Ronny Kong
16 December 2016
UPS Express Saver
RK
At first i thought it was a dodgy service/scam. But after reading some reviews i thought i would give it a try and the service is absolutely amazing! Quick postage!