Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Dan Halai
22 December 2016
DHL Express Worldwide
King Hunglow
22 December 2016
DHL Express Worldwide
KH
First time using service prefer from Nike and received item next week and in great condition I will definitely entrust forward to go with my merchandise again
Kevin Normoyle
22 December 2016
DHL Express Worldwide
KN
Did exactly what you said you would do.
Kevin Cary
22 December 2016
DHL Express Worldwide
KC
I was miffed I was charged £1 for two days storage. I completed all details (including a request for re-boxing) prior to the item I was charged two days storage for. (It was on the very last of the 30-day grace period.) In other words, I was charged storage while you did the optimization and figured out the shipping cost. The delivery time, however, was exceptional. As was the ease of using the site.
Andrew Lawrenson
22 December 2016
DHL Express Worldwide
AL
No complaints, delivery was on time, with excellent customer service.
Roar Soma
21 December 2016
DHL Express Worldwide
RS
Fast and easy!
Yomi Winter
21 December 2016
DHL Economy Select
YW
Great and fast service!
H Biggs
21 December 2016
DHL Economy Select
HB
Absolutely fantastic! Will definitely use again. They recieved about 11 boxes from amazon and other online retailers then combined them on a pallet and shipped to the Mrs and I in Slovenia. Only took about 3 days to get here too. Thanks!
Kiasha huling
21 December 2016
DHL Express Worldwide
KH
Very easy to use. Great customer service. I wish there was a better way to anticipate fees prior to shipping to forward2me address. The FAQs said a couple tees was about $15. I ordered 4 small garments and it was $40. A heads up on pricing would have allowed me to plan shipment better and make better choices in purchasing.
midori takahashi
21 December 2016
UPS Express Saver
MT
到着も早くてよかったです。
Michele Albrigo
20 December 2016
DHL Economy Select
MA
Service working as intended, nothing less, keep up the good work!
Maarten de Roij
20 December 2016
DHL Economy Select
MDR
Good fast delivery. site could be improved to make it even more clear how the process works when parcel in received bij forwar2me. This is not shown before the parcel is there, but was easy to find out later.
Rasa Cop
20 December 2016
DHL Economy Select
RC
Very fast delivery. Package was sent the same day it was received.
D. W.
20 December 2016
DHL Express Worldwide
DW
Worked like a charm.... Thank you
Usman Dave
20 December 2016
UPS Express Saver
UD
Very fast shipping.
Arrived so quick.
Well done....i like it.
Recommended.
Arrived so quick.
Well done....i like it.
Recommended.
Theunis Schoeman
20 December 2016
DHL Express Worldwide
TS
Perfect.
Oleksiy Puzikov
20 December 2016
DHL Express Worldwide
OP
Perfect! Fast and easy.
Kazuyo Ieda
20 December 2016
UPS Express Saver
KI
Great service!!
Katherine Van Kampen
20 December 2016
DHL Express Worldwide
KVK
Will definitely use again!
Marcello Cruz
20 December 2016
DHL Express Worldwide
MC
Always ready to solve any doubt.
Theodoros Bosinakis
19 December 2016
UPS Standard Single
TB
Very good service overall.
Ivan Castillo
19 December 2016
UPS Express Saver
IC
Rapido y sin problemas, todo fue muy sencillo, me preocupaba un poco siendo la primera vez que lo realizaba pero todo fue facil.
PAULINE KESS0GLIDOU
19 December 2016
DHL Economy Select
PK
Excellent service,fast delivery,very easy process of e-order. All the team is ready for your request and help.One more time a succesful shipping.Many thanks.Merry Christmas...
Mazen Ghouth
19 December 2016
DHL Express Worldwide
MG
A very reliable service which I'm very happy with.. thanks for caring
Jason Toms
19 December 2016
DHL Express Worldwide
JT
Perfect Service!!! This is the best kept shopping secret in the world!!! It's time I tell everyone I know how cool it is to shop without geographic limitations! Thank you so much Forward2Me comapny!!! Sincerely, #1Fashionisto
Mauro Gatti
18 December 2016
UPS Standard Single
MG
Quite fast service and cheap enough. All worked fine. Cannot deserve five stars because I would like it is a little bit cheaper.
Heath Hansell
18 December 2016
UPS Express Saver
HH
Customer service didn't read emails and follow out instructions correctly. If it's because they couldn't they didn't reply and say.
Hi,
<br/>
Many thanks for bringing this to our attention and for providing us with your feedback.
<br/>
I'm really sorry to hear that your request hasn't been actioned as expected and there has been some misunderstanding however I'm hoping we can rectify the situation today.
<br/>
If you could forward me the details of your request to our customer services team at info@forward2me.com I will be happy to look at this today to see if we can resolve the issue.
<br/>
Please accept my sincere apologies for the inconvenience this has caused you and I look forward to receiving a response to my mail.
<br/>
Kind Regards,
Tracy.
<br/>
Many thanks for bringing this to our attention and for providing us with your feedback.
<br/>
I'm really sorry to hear that your request hasn't been actioned as expected and there has been some misunderstanding however I'm hoping we can rectify the situation today.
<br/>
If you could forward me the details of your request to our customer services team at info@forward2me.com I will be happy to look at this today to see if we can resolve the issue.
<br/>
Please accept my sincere apologies for the inconvenience this has caused you and I look forward to receiving a response to my mail.
<br/>
Kind Regards,
Tracy.
Gonçalo Matos
18 December 2016
UPS Standard Single
GM
I'm delighted with forward2me. This was the first time I used a service like yours and I was afraid something could go wrong. But the truth is that I don't see how the experience could be better. Wow. forward2me definitely has one of the best customer services I've ever experienced. The whole process was amazing. Thank you very much for providing outstanding services and congratulations for working alongside the best shipping companies in the world. You definitely chose the best and most efficient partners. Words can't describe how satisfied I am.
M.J.
17 December 2016
DPD Classic
M
Excellent services, Right on time, Very professional & friendly costumer service, Over all we are very happy with them :)
Elizabeth Towsley
17 December 2016
DHL Express Worldwide
ET
A seamless transaction. Thank you!
Jill Lee
17 December 2016
DHL Express Worldwide
JL
Fantastic service we will certainly be using you in the future!
Charles Bajada
17 December 2016
forward2me basic
CB
I have been using Forward2me for a few years now and have always received a great service. This time was no exception. Well done and thanks.
Philip McCabe
17 December 2016
TNT Economy Express
PM
Delivered through their system quickly. Very happy
Junnie Wu
17 December 2016
DHL Express Worldwide
JW
fair price, fast delivery, reliable forwarder services, I am very happy with them!
Tim Saatjohann
16 December 2016
DPD Classic
TS
Absolut zuverlässig und einfach.
Viva Naturals Inc.
16 December 2016
DHL Express Worldwide
VNI
Very good service. Any questions I had were quickly answered on the phone.
Andras Mohacsi
16 December 2016
DPD Classic
AM
Perfect service! Recommended.
ROBERT DE RIDDER
16 December 2016
DHL Express Worldwide
RDR
Outstanding service as usual. Even with forward2me warning customers that there might be some delays due to the huge increase in business building up to Christmas, they have come up tops. Well done!
Falk Itzerodt
16 December 2016
DHL Express Worldwide
FI
Super Service, schnelle Abwicklung, transparente Preise. Gern wieder!
Ronny Kong
16 December 2016
UPS Express Saver
RK
At first i thought it was a dodgy service/scam. But after reading some reviews i thought i would give it a try and the service is absolutely amazing! Quick postage!
Daniel Mensik
16 December 2016
DHL Economy Select
DM
Bit expensive and had to track it myself but did the job well.
Brandon Widjaja
16 December 2016
DHL Express Worldwide
BW
amazing service. Delivers every time. Best service ever!! continue the great job
Unverified Customer
16 December 2016
Unknown Shipment Details
First time user, Had lots of questions, and they got answered pretty quick. Item was very large, but they handled it effortlessly.
Dave Waltman
16 December 2016
DHL Express Worldwide
DW
I got my stuff! What else is there?
Julia Jonson
15 December 2016
DHL Express Worldwide
JJ
Really great service, got back to you within a day, updated you on the status of where your parcel was within a timely manner, advised if any delays i.e really busy with Christmas. I was given a variety of shipping options and gave me peace of mind that my parcel was going to get to me. Thank you so much will be using you again.
Jan Kiilerich
15 December 2016
DHL Express Worldwide
JK
Worked perfectly. I little better information about opening hours could be fine.
Fabian Flores Vega
15 December 2016
DHL Express Worldwide
FFV
Best customer service ever!!! The agent named Liga replied to my questions very in a very specific manner; she also resolved my problem registering my address, I'll keep doing businesses with you
Barbara Betz
15 December 2016
DHL Economy Select
BB
Took some time - but everything went smooth.
Natalie Ler
15 December 2016
UPS Express Saver
NL
Well packed, good communication, priority packed and delivered very fast. Arrived within 3 days, cleared customs without any issues and at my door within hours. Very happy customer. But shipping cost very high. I wish you could reduce it more, hence the 4 stars.
Michael Skov
15 December 2016
DPD Classic
Hi,
<br/>
Many thanks for providing us with your feedback however I'm sorry to hear that you find our services are expensive.
<br/>
The price you pay for shipping your items does include a full service including the use of your forward2me UK address, the acceptance, processing and dispatch of your goods.
<br/>
We do work with our couriers as regularly as possible to obtain the best shipping prices available for our customers and feel that we do offer value for money.
<br/>
If you would like to contact our customer services next time you ship we will be happy to check that you are obtaining maximum value for shipping.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
<br/>
<br/>
Many thanks for providing us with your feedback however I'm sorry to hear that you find our services are expensive.
<br/>
The price you pay for shipping your items does include a full service including the use of your forward2me UK address, the acceptance, processing and dispatch of your goods.
<br/>
We do work with our couriers as regularly as possible to obtain the best shipping prices available for our customers and feel that we do offer value for money.
<br/>
If you would like to contact our customer services next time you ship we will be happy to check that you are obtaining maximum value for shipping.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
<br/>
MS
its too expenciv the lovest price for shipment is abaut 25 £
i only use it when i canot get the seller to ship to denmark
i only use it when i canot get the seller to ship to denmark
<br/>
Many thanks for taking the time to review your recent experience with forward2me.
<br/>
I'm sorry to hear that you did not receive a notification that your package had arrived, we do always send a email to advise our customers that a package has been dropped in their inbox and I'm thinking this may have arrived as a spam email. If you could add us to your safe senders list I'm hoping this would not happen in the future.
<br/>
You have also mentioned an IT issue when processing your parcel for shipping, I see you did contact our customer care team regarding an issue with entering the value.
<br/>
On receipt of a parcel if an invoice is included we do add the value of the parcel however if there is no information we need to leave this blank. If a customer is based outside of the European Union a value needs to be added to the package details before the customer can arrange shipping, this is required for customs purposes. This would show as an error when you started the shipping process however I see that when you contacted our customer care team they advised you of the procedure.
<br/>
Our web developers are currently working on our site to improve the customer experience and we hope to have this live sometime next year.
<br/>
I hope you will consider using our services again in the future and if you require assistance at any time please don't hesitate to contact our customer care team and they will be happy to help and guide you.
<br/>
We wish you all the best for the coming year.
<br/>
Kind Regards,
Tracy.