Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
20 July 2024
Unknown Shipment Details
Many thanks for the 4 star review. 😊
Unverified Customer
19 July 2024
Unknown Shipment Details
Good service very fast. Only issue could be processing takes too long and they have to open the parcels to make sure it’s legal to send which is not necessary.
They added a new invoice feature, which I would’ve assumed would stop them from opening parcels so it’s very hard to send valuable goods, but luckily if something goes missing, at least they can be blamed as they are opening the parcels but I do think they should be an option where parcels don’t have to be opened and as soon as they hit the first scan you can have them shipped off that way you can have them shipped off in the same day as them arriving rather than going through two different stages which is very inconvenient and it’s none of these people business. This is what’s in the parcel, if I give them an invoice on the website that should be enough, they should just have an x-ray scanner so that it avoids the possibility of parcels being opened. Come on opening parcels is a very silly option. Just get an x-ray scanner how they have at the airport enough. There were already services out there that do this and it’s so much more convenient. I’m hoping very soon they will implement this.
They added a new invoice feature, which I would’ve assumed would stop them from opening parcels so it’s very hard to send valuable goods, but luckily if something goes missing, at least they can be blamed as they are opening the parcels but I do think they should be an option where parcels don’t have to be opened and as soon as they hit the first scan you can have them shipped off that way you can have them shipped off in the same day as them arriving rather than going through two different stages which is very inconvenient and it’s none of these people business. This is what’s in the parcel, if I give them an invoice on the website that should be enough, they should just have an x-ray scanner so that it avoids the possibility of parcels being opened. Come on opening parcels is a very silly option. Just get an x-ray scanner how they have at the airport enough. There were already services out there that do this and it’s so much more convenient. I’m hoping very soon they will implement this.
Thanks for the recognition of the invoice work and your thoughts regarding opening of packages.
We are working hard to make it faster but we will need to continue to open packages even when we reach a state of refinement in our software and processes later this year. This is true for any company in our industry where the directors wish to stay out of jail. Some operators are very close to the wind - you might like to read about one of our competitors who made the Wall Street Journal just last month:
https://www.wsj.com/articles/u-s-bans-exports-by-oregon-freight-forwarder-in-warning-shot-to-industry-5a521db3
You will note that all customer packages are frozen at their warehouse by order of Homeland Security.
The parcel forwarder is the exporter of record - that means responsibility for the contents of the package - accurate descriptions, values, prohibited items etc. With an x-ray it is extremely easy to spot a gun or something of that nature. What an x-ray will not identify is illegal drugs, prescription drugs, restricted items (certain coffees are banned in some countries), religious statues (banned in some countries), animal products, clothing made from endangered species etc. We receive thousands of packages and the list of things to check is huge.
You will note that the courier is not the exporter of record - and that is why DHL, FedEx etc are not opening all packages - the legal responsibility is with the shipper, not the courier.
If you provide the invoice it allows us to validate contents rather than describe them - this is much faster but we must still see the goods. It's an unfortunate fact but criminals are extremely sophisticated - just because a package arrived in an Amazon box does not mean it came from Amazon or that the contents are the items on the invoice in question.
Shipping high value items is not an issue. We are packaging experts and dispatch many individual shipments worth thousands of dollars each every day. It is actually better to have us open these and validate that they are in good shape and packaged well before sending them internationally. The last thing anyone wants to do is open a $5,000 vase that is damaged but already paid duty. We avoid that by checking contents and professionally packaging.
We appreciate all feedback and if you have further thoughts on improvements then please do contact us on info@forward2me.com
We are working hard to make it faster but we will need to continue to open packages even when we reach a state of refinement in our software and processes later this year. This is true for any company in our industry where the directors wish to stay out of jail. Some operators are very close to the wind - you might like to read about one of our competitors who made the Wall Street Journal just last month:
https://www.wsj.com/articles/u-s-bans-exports-by-oregon-freight-forwarder-in-warning-shot-to-industry-5a521db3
You will note that all customer packages are frozen at their warehouse by order of Homeland Security.
The parcel forwarder is the exporter of record - that means responsibility for the contents of the package - accurate descriptions, values, prohibited items etc. With an x-ray it is extremely easy to spot a gun or something of that nature. What an x-ray will not identify is illegal drugs, prescription drugs, restricted items (certain coffees are banned in some countries), religious statues (banned in some countries), animal products, clothing made from endangered species etc. We receive thousands of packages and the list of things to check is huge.
You will note that the courier is not the exporter of record - and that is why DHL, FedEx etc are not opening all packages - the legal responsibility is with the shipper, not the courier.
If you provide the invoice it allows us to validate contents rather than describe them - this is much faster but we must still see the goods. It's an unfortunate fact but criminals are extremely sophisticated - just because a package arrived in an Amazon box does not mean it came from Amazon or that the contents are the items on the invoice in question.
Shipping high value items is not an issue. We are packaging experts and dispatch many individual shipments worth thousands of dollars each every day. It is actually better to have us open these and validate that they are in good shape and packaged well before sending them internationally. The last thing anyone wants to do is open a $5,000 vase that is damaged but already paid duty. We avoid that by checking contents and professionally packaging.
We appreciate all feedback and if you have further thoughts on improvements then please do contact us on info@forward2me.com
Unverified Customer
18 July 2024
Unknown Shipment Details
Fast and efficient delivery, excellent communication and follow up.
Jane from Customer Experience was absolutely outstanding in her attention to detail, friendliness.
Jane from Customer Experience was absolutely outstanding in her attention to detail, friendliness.
Many thanks for the 5 star review for Jane❤️
Unverified Customer
18 July 2024
Unknown Shipment Details
With the help of KAT, of York House, what had been a complicated issue, in the end turned out to my full satisfaction. Thank you!
Many thanks for the 5 star review for Kat❤️
Unverified Customer
17 July 2024
Unknown Shipment Details
Again, in a recent interaction with Forward 2 me, the company kept up the good work and showed genuine interest to please a long-term customer upon a sudden payment doubt. This being said, I totally recommend F2me as the BEST forwarding company available... AGAIN!
I would like, HOWEVER, to point out a small detail that I consider less positive for a company that is growing bigger by the minute: the recent increasement of the packages consolidation from 2£ to 3£. If it's true that competitors in the same business can't beat F2Me in terms of overall quality/satisfaction, it is also true that they can offer better consolidation prices and, in a few cases, a more flexible storage time.
Just wanted to emphasize this because I believe F2Me is more than able to find a way to be more competitive (or at least, as competitive) as their "rivals" and, by fine-tunning the recent price raising of the packages consolidation, I am sure the company will be making their business a lot more steadier and customers even more satisfied!
In the end, I'd like to thank Jane (UK) for all her help and availability in this last interaction of mine.
I would like, HOWEVER, to point out a small detail that I consider less positive for a company that is growing bigger by the minute: the recent increasement of the packages consolidation from 2£ to 3£. If it's true that competitors in the same business can't beat F2Me in terms of overall quality/satisfaction, it is also true that they can offer better consolidation prices and, in a few cases, a more flexible storage time.
Just wanted to emphasize this because I believe F2Me is more than able to find a way to be more competitive (or at least, as competitive) as their "rivals" and, by fine-tunning the recent price raising of the packages consolidation, I am sure the company will be making their business a lot more steadier and customers even more satisfied!
In the end, I'd like to thank Jane (UK) for all her help and availability in this last interaction of mine.
Hi Paulo,
Thank you for your feedback and for considering Forward2Me as the best forwarding company. We are delighted to hear about your positive experience and your recommendation. Your satisfaction as a long-term customer is extremely important to us.
We appreciate your recognition of our efforts to resolve your recent payment concern and your kind words about our overall service quality. Jane from our UK team will be thrilled to hear your praise.
Regarding the recent increase in the package consolidation fee from £2 to £3, we understand your concern. Our goal is always to provide the best value while maintaining high service standards.
Many thanks,
Forward2me
Thank you for your feedback and for considering Forward2Me as the best forwarding company. We are delighted to hear about your positive experience and your recommendation. Your satisfaction as a long-term customer is extremely important to us.
We appreciate your recognition of our efforts to resolve your recent payment concern and your kind words about our overall service quality. Jane from our UK team will be thrilled to hear your praise.
Regarding the recent increase in the package consolidation fee from £2 to £3, we understand your concern. Our goal is always to provide the best value while maintaining high service standards.
Many thanks,
Forward2me
George Economides
17 July 2024
DHL Express Worldwide
GE
Absolutely everything was as described. Amazing!!!
We're delighted to hear that everything met your expectations. If you need any further assistance or have any questions in the future, don't hesitate to reach out.
Thanks for choosing Forward2me!
Thanks for choosing Forward2me!
Unverified Customer
17 July 2024
Unknown Shipment Details
Prompt and excellent service from Regilyn at my.forward.2me
Many thanks for the 5 star review for Regilyn❤️
Unverified Customer
17 July 2024
Unknown Shipment Details
This was the first time I used a Parcel Forwarding service to send my package to me indirectly from the UK. At first I was a bit suspicious of it, because there were a number of negative reviews. But other companies had that too. Forward2me seemed the best to me and that is why I chose them. At first I didn't understand how addressing worked in the UK, but the step-by-step plan on their website made it work. I also didn't understand how the website worked and with Jane's help I succeeded. And a few days later the package arrived at their UK location.
After the package was inspected and ready to send to me. I got the price tag. I was shocked by that at the time. Because the shipping costs were just as expensive as the contents. So I emailed support again and with Joyce's help I was able to use their cheaper shipping service through her. This was much better and so I took it.
A few days later the package arrived in the Netherlands. And while I had actually hoped that it would all be included with the shipping costs, I also had to pay import duties and VAT. But I finally received the package. Because of all those shipping and import costs, I wonder why a package from the UK costs so much, while a package from China has no shipping and import costs. It's as if they don't want us to have packages delivered from the UK. But that's another question.
My experience with Forward2me was pleasant and they were very helpful. I don't think I would need it that often and with all the extra costs I'm not sure I'll do it again for a small package. But if I need it again. Then I'll probably go for Forward2me again.
After the package was inspected and ready to send to me. I got the price tag. I was shocked by that at the time. Because the shipping costs were just as expensive as the contents. So I emailed support again and with Joyce's help I was able to use their cheaper shipping service through her. This was much better and so I took it.
A few days later the package arrived in the Netherlands. And while I had actually hoped that it would all be included with the shipping costs, I also had to pay import duties and VAT. But I finally received the package. Because of all those shipping and import costs, I wonder why a package from the UK costs so much, while a package from China has no shipping and import costs. It's as if they don't want us to have packages delivered from the UK. But that's another question.
My experience with Forward2me was pleasant and they were very helpful. I don't think I would need it that often and with all the extra costs I'm not sure I'll do it again for a small package. But if I need it again. Then I'll probably go for Forward2me again.
Hi MNP,
Thank you for your feedback! We're glad to hear that you found our transfer system and support helpful. We're pleased that Jane and Joyce were able to assist you with understanding the process and finding a more affordable shipping option.
We understand your concerns regarding the costs associated with shipping and import duties. Shipping costs can vary significantly depending on the origin and destination, as well as the chosen shipping method and customs regulations.
At present, we offer the option to ship delivery duty paid exclusively through DHL, and customers can select this option directly from their account. So youu dont need to worry from any duties and taxes arrived at the destination country.
Your experience and observations are valuable to us, and we will take them into account as we strive to improve our services. If you ever need assistance again, we're here to help.
Many thanks,
Forward2me
Thank you for your feedback! We're glad to hear that you found our transfer system and support helpful. We're pleased that Jane and Joyce were able to assist you with understanding the process and finding a more affordable shipping option.
We understand your concerns regarding the costs associated with shipping and import duties. Shipping costs can vary significantly depending on the origin and destination, as well as the chosen shipping method and customs regulations.
At present, we offer the option to ship delivery duty paid exclusively through DHL, and customers can select this option directly from their account. So youu dont need to worry from any duties and taxes arrived at the destination country.
Your experience and observations are valuable to us, and we will take them into account as we strive to improve our services. If you ever need assistance again, we're here to help.
Many thanks,
Forward2me
Unverified Customer
17 July 2024
Unknown Shipment Details
Nica was super helpfull !
there was something on hold, due to import costs --> USA to germany .
And she helped me super quick & cleared everything as soon as she could.
Good service !
there was something on hold, due to import costs --> USA to germany .
And she helped me super quick & cleared everything as soon as she could.
Good service !
Many thanks for the 5 star review for Nica❤️
Unverified Customer
17 July 2024
Unknown Shipment Details
Efficient, reliable, and professional. Forward2Me delivered my package safely and on time. Highly recommended. Special thanks to Nica at the USA warehouse for helping so much.
Many thanks for the 5 star review for Nica❤️
Unverified Customer
17 July 2024
Unknown Shipment Details
This is by far the best forwarding company out there. I use it on a regular for forwarding items from UK and US. Highly recommended. They have an amazing and very responsive customer service as well. Recently had an issue shipping some items from their Wilmington, Delaware warehouse. Some items were being labeled ad dangerous and i would have had to return it Joyce and Aimee went above and beyond to help. They found the safety data sheet of the items and established that they were not in-fact dangerous and was safe to ship. They were with me every step of the way. And that is the difference between forward2me and other forwarding companies. You guys are doing great work! 🙏🏾
Thank you so much for your wonderful feedback!
We're happy to hear that you consider us the best forwarding company and that you regularly use our services for forwarding items from the UK and US.
We're glad Joyce and Aimee could verify the safety of your items and ensure they could be shipped safely.
Thank you for your continued support and for recommending us!
Warm regards,
Forward2me
We're happy to hear that you consider us the best forwarding company and that you regularly use our services for forwarding items from the UK and US.
We're glad Joyce and Aimee could verify the safety of your items and ensure they could be shipped safely.
Thank you for your continued support and for recommending us!
Warm regards,
Forward2me
Unverified Customer
17 July 2024
Unknown Shipment Details
It's was great to communicate with KAT. as she helpful on guiding, checking the address and answering questions rapidly.
Keep it up.
Keep it up.
Many thanks for the 5 star review for Kat❤️
Unverified Customer
17 July 2024
Unknown Shipment Details
Great forwader and with the help from Nica i can get and know how it works to ship my item to my place. Thank you
Many thanks for the 5 star review for Nica❤️
Unverified Customer
16 July 2024
Unknown Shipment Details
Their customer support was top notch. Jane was quick to anwer any questions i had and their processes are transparent.
My parcel had items that cant be shipped. So i cntacted customer service about this and Jane had an answer to all my questions and options to deal with the items.
On the other hand, while i was still using MY US and i had items that cant be shipped, all their customer service did was repeat that same few lines "We will review and get back to you" "Our team advised this this this" but not provide any actual helpful solution
By no means am i writing this as a bad review for MY US, thatll be done soon, but just a comparison on my experiences and how forward2me is doing a superb job.
Not to mention their website's user interface is very easy to navigate and information is laid out nicely.
For example, when i received packages, the tracking numbers were all clearly visible on their webste. This made is very convenient for me to track what items have arrived. But when using MY US, very often they did not input the correct tracking number. Alot of times, it was random numbers and letters, if not there was no tracking number or sender details at all. Just "Your parcel has arrived." What parcel??? from Where????? This made it a real pain to track parcels to be shippedunder MY US, But forward2me has made this process such a breeze
Another thing that i appreciate was the speed of service. almost always, when the tracking details from the courier shows that my parcel is delivered, i will receive a notification from forward2me that a parcel has arrived. But when using MY US, it usually takes 2-3 days for the parcel to be updated in their system after the courier has notified that the parcel has been delivered. Again this really helps with tracking which of my parcels are where
Lastly, they have a great selection of couriers to choose from when shipping parcels sending items out from their warehouse. Their prices are affordable as well.
All these to say i think forward2me is a superb courier and honestly God sent. they definitely deserve all the good reviews that they have and PLEASE never use MY US
My parcel had items that cant be shipped. So i cntacted customer service about this and Jane had an answer to all my questions and options to deal with the items.
On the other hand, while i was still using MY US and i had items that cant be shipped, all their customer service did was repeat that same few lines "We will review and get back to you" "Our team advised this this this" but not provide any actual helpful solution
By no means am i writing this as a bad review for MY US, thatll be done soon, but just a comparison on my experiences and how forward2me is doing a superb job.
Not to mention their website's user interface is very easy to navigate and information is laid out nicely.
For example, when i received packages, the tracking numbers were all clearly visible on their webste. This made is very convenient for me to track what items have arrived. But when using MY US, very often they did not input the correct tracking number. Alot of times, it was random numbers and letters, if not there was no tracking number or sender details at all. Just "Your parcel has arrived." What parcel??? from Where????? This made it a real pain to track parcels to be shippedunder MY US, But forward2me has made this process such a breeze
Another thing that i appreciate was the speed of service. almost always, when the tracking details from the courier shows that my parcel is delivered, i will receive a notification from forward2me that a parcel has arrived. But when using MY US, it usually takes 2-3 days for the parcel to be updated in their system after the courier has notified that the parcel has been delivered. Again this really helps with tracking which of my parcels are where
Lastly, they have a great selection of couriers to choose from when shipping parcels sending items out from their warehouse. Their prices are affordable as well.
All these to say i think forward2me is a superb courier and honestly God sent. they definitely deserve all the good reviews that they have and PLEASE never use MY US
Hi Javier,
Thank you for your detailed feedback!
We're glad that Jane was able to provide clear answers and options for handling your restricted items.
It's fantastic to hear that you find our website user-friendly and that the tracking information is clear and accurate. We understand the frustration of missing or incorrect tracking details, and we're pleased that our system has made tracking your parcels a breeze.
Thank you for choosing forward2me and for your kind words.
Forward2me
Thank you for your detailed feedback!
We're glad that Jane was able to provide clear answers and options for handling your restricted items.
It's fantastic to hear that you find our website user-friendly and that the tracking information is clear and accurate. We understand the frustration of missing or incorrect tracking details, and we're pleased that our system has made tracking your parcels a breeze.
Thank you for choosing forward2me and for your kind words.
Forward2me
Emma Jonckheere
15 July 2024
DHL Express Worldwide
EJ
Excellent process from delivery items to my storage address and efficient delivery to my destination address
We're glad to hear that you found our process excellent and efficient, from delivering items to your storage address to the final delivery at your destination. If you need any further assistance, please feel free to reach out.
Thanks for choosing Forward2me!
Thanks for choosing Forward2me!
Unverified Customer
15 July 2024
Unknown Shipment Details
Thank you Nica for your help and follow up! I have used the USA warehouse and it was a great experience.
Many thanks for the 5 star review for Nica❤️
Unverified Customer
13 July 2024
Unknown Shipment Details
Thank you Joyce!!!! Excellent service and support above and beyond!!
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
12 July 2024
Unknown Shipment Details
Joyce is very helpful! This service is so amazing, to begin. I love music, and hate that some labels or variants are only available by country!
I had some CDs and posters forwarded to me, but had some issues with FedEx removing items from my box. Joyce was able to investigate and fight the issue with them, giving me updates every step of the way and got me a refund ! :)
I had some CDs and posters forwarded to me, but had some issues with FedEx removing items from my box. Joyce was able to investigate and fight the issue with them, giving me updates every step of the way and got me a refund ! :)
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
12 July 2024
Unknown Shipment Details
Forward2me and Regilyn was helpful in sorting my shipment and I am forever grateful
Many thanks for the 5 star review for Regilyn❤️
Unverified Customer
12 July 2024
Unknown Shipment Details
Pretty good and responsive customer service. I wanted to do something that wasn't possible in reality, and they've explained it clearly to me. I've found a different way to do things, and everything went well. Prices are pretty affordable too.
Thank you Julie and Nica <3
Thank you Julie and Nica <3
Many thanks for the 5 star review for Nica and Julie. ❤️
Unverified Customer
12 July 2024
Unknown Shipment Details
Very prompt reply and solve my issue within a day.
Thanks a mil Kat & Joyce, really appreciated!
Keep it up!
Thanks a mil Kat & Joyce, really appreciated!
Keep it up!
Many thanks for the 5 star review for Kat and Joyce. ❤️
Unverified Customer
12 July 2024
Unknown Shipment Details
Perfect Service, very well educated. Again!
Many thanks for the 5 star review for Joyce. 😊
Unverified Customer
12 July 2024
Unknown Shipment Details
I really enjoy these guys, they are helpful and polite even the cases are tricky and annoying. JOYCE helped me with issue i had and she was very kind.
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
12 July 2024
Unknown Shipment Details
Online support easy and fast. Thanks Kat for help.
We're pleased to hear that you found our online support easy and fast. We'll make sure to pass along your thanks to Kat for her help. If you need any further assistance, please don't hesitate to reach out.
Thanks for choosing Forward2me!
Thanks for choosing Forward2me!
Unverified Customer
12 July 2024
Unknown Shipment Details
Very fast and easy. A perfect way to ship to your house when the websites doesn’t ship to your home country. Also in case of any problems they are very responsive and help you until your issue is done. One time a package was lost and they fully refunded me. I love it thank you!!
Many thanks for the 5 star review for Kat❤️
Unverified Customer
11 July 2024
Unknown Shipment Details
They always go the extra step to ensure everything goes smoothly, from prompt communications to careful handling of packages, thanks to Joyce, Nica and Aimee. Highly recommended!
Many thanks for the 5 star review for Nica, Joyce and Aimee ❤️
Unverified Customer
11 July 2024
Unknown Shipment Details
I had an issue with a delivery and I asked the forward2me support team for assistance. Nica helped me and in no time the issue has been resolved.
I wish all support team would have agents with the same efficiency as Nica.
Thanks again.
Andreas Burkhalter
I wish all support team would have agents with the same efficiency as Nica.
Thanks again.
Andreas Burkhalter
Many thanks for the 5 star review for Nica❤️
Unverified Customer
11 July 2024
Unknown Shipment Details
Thanks for customer service KAT for easy and pleasant service. will use Forward2me for my next import
thanks
thanks
Many thanks for the 5 star review for Kat❤️
Unverified Customer
10 July 2024
Unknown Shipment Details
I had an excellent experience with
Regilyn at forward2me.com. She was extremely helpful and efficient, making sure all my questions were answered promptly. Highly recommend their top-notch service!
Regilyn at forward2me.com. She was extremely helpful and efficient, making sure all my questions were answered promptly. Highly recommend their top-notch service!
Many thanks for the 5 star review for Regilyn❤️
Unverified Customer
10 July 2024
Unknown Shipment Details
Aimee was very helpful and answered my questions in a timely matter! This is my second time using Forward2me. Once from the uk and once from Germany and both times went pretty smoothly
Many thanks for the 5 star review. 😊
Unverified Customer
09 July 2024
Unknown Shipment Details
I HAD A GREAT EXPERIENCE WITH THE AGENT NICA FROM FORWARD2ME!
Many thanks for the 5 star review for Nica❤️
Unverified Customer
09 July 2024
Unknown Shipment Details
Customer service representative NICA helped me fast and quick with my problem.
Many thanks for the 5 star review for Nica❤️
Unverified Customer
09 July 2024
Unknown Shipment Details
I dealt with a person named Kat, a very good person in dealing and responding quickly. I appreciate your efforts. Thank you.
Many thanks for the 5 star review for Kat❤️
Catia Forte
08 July 2024
UPS Standard Single
CF
The service worked very well. They were very fast and I was always informed throughout the process.
Thank you
Thank you
We're glad to hear that you were satisfied with our service and that you appreciated our speed and communication throughout the process. If you need any further assistance, don't hesitate to reach out.
Thanks for choosing Forward2me!
Thanks for choosing Forward2me!
Unverified Customer
08 July 2024
Unknown Shipment Details
Joyce provided great customer service!
Many thanks for the 5 star review for Joyce❤️
TC
07 July 2024
DHL Express Worldwide
T
Excellent!
Clear pricing, delivery fast and safe, definitely will use it again!
Clear pricing, delivery fast and safe, definitely will use it again!
We're delighted to hear that you found our pricing clear and our delivery fast and safe. We appreciate your support and look forward to serving you again in the future.
Thanks for choosing Forward2me!
Thanks for choosing Forward2me!
Unverified Customer
07 July 2024
Unknown Shipment Details
Joyce answered my queries straight away, in a very friendly and polite way. Great customer service
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
06 July 2024
Unknown Shipment Details
I ordered a phone in February. Usually I order stuff using Amazon US and use different forwarding service, and I never had any problems with it. But this time I had to use Amazon UK and chosen Forward2Me as a forwarding service. I did not expect any issues and was wrong.
According to the photos from Forward2Me, the package was unsealed and underweight. Inside there was a charger and USB cable, but no phone.
I spent some time negotiating the issue with Amazon UK support and Forward2Me support, but no luck for me. Amazon Support point fingers to forwarding company, and Forward2Me advice me to talk with Amazon support.
I don't know what happened really. But now I know (learned the hard way) that if something will happen to the parcel contents, it will be unrecoverable.
Positive sides: Forward2Me support was polite
According to the photos from Forward2Me, the package was unsealed and underweight. Inside there was a charger and USB cable, but no phone.
I spent some time negotiating the issue with Amazon UK support and Forward2Me support, but no luck for me. Amazon Support point fingers to forwarding company, and Forward2Me advice me to talk with Amazon support.
I don't know what happened really. But now I know (learned the hard way) that if something will happen to the parcel contents, it will be unrecoverable.
Positive sides: Forward2Me support was polite
Hi Eugene,
Thank you for your feedback.
We apologize for any inconvenience this may cause.
We understand your frustration regarding the missing smartphone. However, when we processed the package, we found only the charger and USB cable, the phone was not included. Every packages are being inspected and noted on the system their contents so the customer are notified with the items they received. Our UK warehouse team consists of trustworthy and professional individuals.
The amazon shipping label has the weight as 0.38kg but the weight recorded by the beehive(our machine) was only 0.19. As the package looked to arrive untaped on the beehive image it would indicate the phone was not in the package to begin with as it was under weight when it arrived. Our conclusions appears that either the courier or the seller did not deliver the correct items to our warehouse.
Since this issue occurred in February and it is now July, unfortunately, there is nothing we can do at this point.
We can only apologise for any inconvenience.
Kind regards.
Forward2me
Thank you for your feedback.
We apologize for any inconvenience this may cause.
We understand your frustration regarding the missing smartphone. However, when we processed the package, we found only the charger and USB cable, the phone was not included. Every packages are being inspected and noted on the system their contents so the customer are notified with the items they received. Our UK warehouse team consists of trustworthy and professional individuals.
The amazon shipping label has the weight as 0.38kg but the weight recorded by the beehive(our machine) was only 0.19. As the package looked to arrive untaped on the beehive image it would indicate the phone was not in the package to begin with as it was under weight when it arrived. Our conclusions appears that either the courier or the seller did not deliver the correct items to our warehouse.
Since this issue occurred in February and it is now July, unfortunately, there is nothing we can do at this point.
We can only apologise for any inconvenience.
Kind regards.
Forward2me
Unverified Customer
06 July 2024
Unknown Shipment Details
Excellent Joyce.
Thanks so much for your professional repacking , advice and prompt reply.
I am grateful for your support!
Thanks so much for your professional repacking , advice and prompt reply.
I am grateful for your support!
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
05 July 2024
Unknown Shipment Details
Joyce great CS
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
05 July 2024
Unknown Shipment Details
Used for my first time and I'm really happy!! The shipping for 4 cds wasnt super expensive and pretty quick
Thank you for sharing your experience! t's great to know that the shipping for your 4 CDs was affordable and quick. If you have any more items to forward or need any assistance, feel free to reach out. We look forward to serving you again!
Thanks for choosing Forward2me!
Thanks for choosing Forward2me!
Unverified Customer
05 July 2024
Unknown Shipment Details
helpful and fast
We're delighted to hear that you found our service helpful and fast. Your satisfaction is our top priority, and we're glad we could meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thanks again for choosing Forward2me!
Thanks again for choosing Forward2me!
Unverified Customer
04 July 2024
Unknown Shipment Details
One of my packages in my inbox was assigned an erroneous content description and therefore was unable to be shipped. I emailed customer service, and about three hours later Joyce had already corrected the error, and my package was on its way to Switzerland.
Joyce did a superfast job and really made my day, taking care of my worry of having a very expensive package just sit there without being able to access it. She was extremely efficient and courteous. Thank you Joyce, your assistence is very much appreciated. Ursula Cellier- Pestalozzi
Joyce did a superfast job and really made my day, taking care of my worry of having a very expensive package just sit there without being able to access it. She was extremely efficient and courteous. Thank you Joyce, your assistence is very much appreciated. Ursula Cellier- Pestalozzi
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
04 July 2024
Unknown Shipment Details
Truly remarkable, reliable and fast service! Jane politely and quickly helped me immensely to solve my problem!
Germany warehouse.
Thank you so much!
Germany warehouse.
Thank you so much!
Many thanks for the 5 star review for Jane❤️
NAOTO IMURA
04 July 2024
UPS Express Saver
NI
It is quick in correspondence, and the package keeps strong, too, but an amount of money is high.
Hi Naoto,
Thank you very much for your feedback.
Shipping costs are typically based on the space your shipment takes up, known as the volumetric weight, rather than the actual weight. Couriers like DHL and FedEx calculate their prices using this volumetric weight. However, if the actual weight exceeds the volumetric weight, the shipping price is based on the actual weight.
In this case, the volumetric weight is higher than the actual weight, so the shipping fees are based on the volumetric weight of 2.54 kg.
It appears that you are using UPS for shipping from Germany to Japan, which is the most economical option we can offer from this warehouse, considering the weight of 2.17 kg and dimensions of 35x33x11 cm.
Many thanks,
Forward2me
Thank you very much for your feedback.
Shipping costs are typically based on the space your shipment takes up, known as the volumetric weight, rather than the actual weight. Couriers like DHL and FedEx calculate their prices using this volumetric weight. However, if the actual weight exceeds the volumetric weight, the shipping price is based on the actual weight.
In this case, the volumetric weight is higher than the actual weight, so the shipping fees are based on the volumetric weight of 2.54 kg.
It appears that you are using UPS for shipping from Germany to Japan, which is the most economical option we can offer from this warehouse, considering the weight of 2.17 kg and dimensions of 35x33x11 cm.
Many thanks,
Forward2me
Unverified Customer
04 July 2024
Unknown Shipment Details
The customer service given by customers agent “Regilyn” is outstanding. She is amazing and patient and she gave me everything i asked for without any arguing
Many thanks for the 5 star review for Regilyn❤️
Unverified Customer
03 July 2024
Unknown Shipment Details
The service is very quick, highly recommend!!
Thank you for your 5 star review 😊.
Unverified Customer
03 July 2024
Unknown Shipment Details
Julie, Thanks for the support provided for the Germany warehouse. I appreciate it
Many thanks for the 5 star review for Julie❤️
Holly Mcnaughton
03 July 2024
UPS Express Saver
HM
Unclear information on the website involving your "locked prices". I had sent my item to you after locking a price for "30days". I contacted a member of your staff to ask why I couldn't use my locked price to send my item. To which she was initally very responsive and told me she would email me back. I ended up just sending my package using the cheapest option because it took so long for forward2me to get back to me. I love your service. It has allowed me access to items from Europe very easily but I think your website it unclear and leads people to underestimating the cost of shipping.
Hi Holly,
Thank you for your feedback.
We reviewed the lock price email you sent and noted the weight and dimensions you provided: Weight (kg): 0.30 / Dimensions (cm): 5.00 x 10.00 x 3.00. The DHL shipping cost was quoted at £54.69 + GST.
However, the physical package we received has a weight of 0.21 kg and dimensions of 25 x 18 x 14 cm. Consequently, the shipping cost may differ from the initial quote due to the actual package received at our warehouse.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see on this occasion the volumetric weight is higher than the actual weight so the shipping fees are calculated on the higher volumetric weight 1.26 kg.
I hope this clarifies the issue.
Best regards,
Forward2me
Thank you for your feedback.
We reviewed the lock price email you sent and noted the weight and dimensions you provided: Weight (kg): 0.30 / Dimensions (cm): 5.00 x 10.00 x 3.00. The DHL shipping cost was quoted at £54.69 + GST.
However, the physical package we received has a weight of 0.21 kg and dimensions of 25 x 18 x 14 cm. Consequently, the shipping cost may differ from the initial quote due to the actual package received at our warehouse.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see on this occasion the volumetric weight is higher than the actual weight so the shipping fees are calculated on the higher volumetric weight 1.26 kg.
I hope this clarifies the issue.
Best regards,
Forward2me
Unverified Customer
24 March 2024
Unknown Shipment Details
JOYCE på varehuset i USA var veldig hjelpsom med mine spørsmål og forespørsler angående kombinering av flere pakker til en (selv etter jeg hadde trykt at den første skulle pakkes og sendes)
Hi,
Many thanks for the 5 star review for Joyce!
Many thanks for the 5 star review for Joyce!
Excelente suporte da KAT e organização das encomendas no Warehouse Wilmington USA.
A espera de receber 3 encomendas para Angola, atualizo para 5 estrelas tão logo receber.