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Customer Reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.5 5

5
25.305531057074%
4
2.3812523623535%
3
0.98903867960186%
2
0.68665742723951%
1
2.1355675948091%
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Based on 15874 reviews
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reviews of forward2me
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Unknown Country
Unknown Shipment Details
I wish the account verification was done at the beginning so I wouldn't have to wait for it. I was in urgent need of the materials for my company. But good thing they have a very good customer service who is always replying to my emails.
Unknown Country
Unknown Shipment Details
I had the pleasure of speaking with Jane, and I couldn't be happier with the assistance she provided. She answered all my questions thoroughly and made sure I felt comfortable with the information.
Jane's friendly and approachable demeanor made the process so much easier, and she was genuinely interested in making sure that all my questions were answered. I left the conversation feeling informed and valued. Thank you, Jane, for your exceptional service.
Unknown Country
Unknown Shipment Details
Plaudits to the brilliant JOYCE of UK Warehouse location who was relentless in her efforts to address complex issues relating to shipment protocols. Her effectiveness in resolving issues and preventing recurrence of problems only prove a proactive mindset on her part. Forward2Me is a well- oiled machine and Joyce's professionalism is an invaluable asset to boot.
Unknown Country
Unknown Shipment Details
This company was very helpful and quick is shipping my package internationally, while also communicating with me regarding any updates or issues
Unknown Country
Unknown Shipment Details
I am working on forward2 me company it's very best service for every person who want to do fast and safe business I am really satisfied and I am regular customer
Norway
DHL Economy Select
AB
A mostly convenient experience. Only drawback was that they didn't supply DHL with the fact that VAT had already been paid.
Unknown Country
Unknown Shipment Details
I recently used forward2me and had a great experience, thanks to Regilyn from the customer experience team. She was extremely helpful in addressing all my concerns and made everything easy.
Unknown Country
Unknown Shipment Details
Nica from the support centre of the Germany warehouse was GREAT, constantly keeping me updated and in the end solving my issue (damaged products) in the best possible way for me! I'm really satisfied of her support, but I can't say the same of the Forward2Me shipping.
Unknown Country
Unknown Shipment Details
Great service, Fast Forward and Cost effective Shipping from US to EU. Super Impressed. Good online website to, for me to manage arrival and forwarding of parcels.
Unknown Country
Unknown Shipment Details
Do not make business with this company, they will screw you over just like they did with me, they are so retarded they displayed the shipping cost on the invoice, now I have to pay double what I was planning to, in taxes, asked for help and their good for nothing staff didn't do anything to help me, talk about being useless. I hope this company goes bankrupt.
Australia
DHL Express Worldwide
SS
I've shipped from multiple countries around the world and have purchased from many online stores in the UK, all of which were less than a third of the cost. When payment was due after being made to pay for repackaging (which was actually very good) the price went up over 20% which was already high. They also charged me for multiple items instead of one, after notifying them about this they said they would change that which the did back to single item but price remained the same.
I will never use them again and recommend you don't either
forward2me
Hi Shaun,

Thank you for taking the time to share your feedback.

We understand your concerns regarding shipping costs. Since you're shipping perfumes or fragrances, there are additional surcharges applied by DHL. These products are classified as dangerous goods due to their chemical composition, often containing flammable ingredients like alcohol. To ensure safe transportation, strict regulations are in place, and surcharges are applied when shipping such items with DHL. For more details, you can check the list of surcharges on the DHL website http://www.dhl.co.uk/en/express/shipping/shipping_advice/surcharges.html.

Since you're shipping to Australia, we also need to charge the 10% GST (Goods and Services Tax). This applies to all goods valued at $1000 AUD or less, as well as on the shipping service itself. For goods over $1000, GST is charged upon import. If you're a registered Australian business with GST approval, you can add your account details to your Forward2me profile to avoid being charged for GST on shipping.

We hope this clears things up!

Many thanks,
Forward2me
Unknown Country
Unknown Shipment Details
Needed a specific Adidas product that was only available in the UK and Adidas would not ship this item to the USA. Forward2me UK was perfect throughout all the easy steps to procure my items and Regilyn was especially helpful with all my questions. Will definitely use their service again in the future.
forward2me
Many thanks for the 5 star review for Regilyn❤️
Unknown Country
Unknown Shipment Details
There were a few things I didn't understand and when I asked questions they were answered very thoroughly.
Thanks to Julie for responding!
Unknown Country
Unknown Shipment Details
Joyce was great, provided step by step instructions for my query, resolved in a matter of minutes.
Great service.
Germany
UPS Standard Single
PH
I had to pay the delivery on your website. And I had to pay while it arrived
Unknown Country
Unknown Shipment Details
I have a good experience with this company. Amazing support, good and quick comunication. Package arrived in good conditions (U.S). My support buddy was Joyce.
Unknown Country
Unknown Shipment Details
Joyce in the UK warehouse was really helpful and quick to answer questions. I will use forward2me again - great experience!
Unknown Country
Unknown Shipment Details
I've been communicating with Joyce through email for a while now and anytime I have a question she is very helpful, kind, and is able to provide clear answers. I really have appreciated help with using forward2me.
Norway
DHL Express Worldwide
CL
The best service and very fast shipping. Never any trubbel and delivers very good value and service.
United Kingdom
UPS Standard Single
AB
The process worked ordering the item and it was delivered to my Forward2Me address in Germany.
I chose UPS as the courier as they said it would be delivered to my address in England in 3-5 working days. It actually took double that time. It seemed to spend a week in Poland.
I cannot hold Forward2Me responsible for the delay.
Bahrain
DHL Express Worldwide
CM
Now Shop and Ship is no longer working in Bahrain. This forward2me was suggested as another option. It was excellent and quick. Would recommend.
Unknown Country
Unknown Shipment Details
A customer service representative named JANE really helped me resolve my worries regarding my shipment and the payment process. They were quick to respond and very clear and helpful.
Germany
UPS Standard Single
MF
Shipping princes are the best. And the possibility to upload invoices with the parcel makes customns clearing automatic, witthout other communication with customs office.
Unknown Country
Unknown Shipment Details
JOYCE på varehuset i USA var veldig hjelpsom med mine spørsmål og forespørsler angående kombinering av flere pakker til en (selv etter jeg hadde trykt at den første skulle pakkes og sendes)
forward2me
Hi,

Many thanks for the 5 star review for Joyce!
United States of America
DHL Express Worldwide
J
Second time using the service. Quick and simple. Would recommend!
forward2me
Many thanks for the 5 star review!
Israel
DHL Express Worldwide
A
32 days of my package held at DHL at departure country and DHL refusdd to ship my package , DHL being a racist and unprofessional company,saying my name “raised a security alert” because my name is Mohammad. Very bad and racist DHL Poland, i will never recommend working with them again. Fortunately forward2me agent “ Regilyn” helped me recover my package and even reshipped my package free of charge. And was very kind and nice and respectful to me. I highly recommend.
forward2me
Hi Angel,

Thanks for the feedback.

I'm sorry to hear about the delay you're experiencing with your package at DHL.

We have determined that the reason for the delay is due to the detention of the shipment. Unfortunately, this is a situation that is beyond the control of both DHL and Forward2me.

I understand how frustrating this must be for you.

We believe we are now in touch to you.

Many thanks,
Forward2me


Unknown Country
Unknown Shipment Details
Good service, very helpful if needed help would recommend to everyone!
forward2me
Hi Reveup,

Many thanks for the 5 star review!
Unknown Country
Unknown Shipment Details
Absolutely amazing service, always going the extra mile and doing all the hard work for you.
forward2me
Hi CK,

Many thanks for the 5 star reviews!
Unknown Country
Unknown Shipment Details
Joyce was amazing so very very helpful. she made everything so easy. Forward2me are so professional everything from start to finish was a breeze
forward2me
Hi Joanne,

Many thanks for the 5 star review for Joyce!
Unknown Country
Unknown Shipment Details
Very satisfied with the services of forward2me. The website can be a bit tricky as some actions are not that intuitive but overall still positive about it. Also their customer service is great, today I got perfect help from Regilyn
forward2me
Hi Aike,

Many thanks for 5 star review for Regilyn!
Unknown Country
Unknown Shipment Details
Very very very bad experience, the shipping prices are insanely expensive!!! I compared with other proxys or companies and no no noooo. Extremely expensive. I ask for help and they offer a compact shipping but with no protection!! I will never use this again. Be aware!! They said excuses like the size of the box etc. But no!! You need to check or you will lose all your customers!!!
forward2me
Hi Wilmar,

I'm sorry to hear about your disappointing experience with our shipping prices and services.

We understand your concerns regarding the shipping costs and the level of protection provided.

I will investigate further on this issue, if you can send an email at info@forward2me.com and addressed to Aimee.

Many thanks,
Forward2me
Greece
UPS Standard Single
MX
great services
forward2me
Hi Mikros,

Many thanks for the 5 star review!
Unknown Country
Unknown Shipment Details
Excellent service, highly recommended
Kat helped me during the porcess. Thank you!!
forward2me
Hi Daniel,

Many thanks for the 5 star review for Kat!
Kuwait
DHL Express Worldwide
AA
product description was wrong.
forward2me
Hi Abdul,

Thanks for the feedback.

We sincerely apologize for any inconvenience this may have caused you.

If products descriptions, were added wrong, I would advised to add purchase invoice going forward.

If you are expecting an incoming parcel, it would greatly assist us in ensuring accurate descriptions for each package by uploading the purchase invoices or order summaries associated with them. This allows us to process your parcels efficiently and accurately. Here's how you can do it:

Log in to your account.
Navigate to your Warehouse address.
Select the "Incoming Package" option.
Upload the invoice or order summary corresponding to the parcel.

Additionally, I want to bring to your attention that some of the items you are shipping contain batteries and are classified as dangerous goods when shipped. It is essential to adhere to safety regulations when handling such items to ensure the safety of our personnel and the integrity of the shipment.

If you have any questions or concerns regarding the uploading of invoices or the shipping of items containing batteries, please do not hesitate to reach out to us. We are here to assist you.

Many thanks,
Forward2me
Ireland
FedEx International Economy
WB
Fast and efficient service. Exceeded my expectations!
forward2me
Hi Wahbi,

Many thanks for the 5 star review!
Unknown Country
Unknown Shipment Details
Forward2me great customer service!: First class customer service with ultra fast response time and flexibilty. I was really impressed by the help I got form Nica at the UK warehouse ( and i was in ASIA time zone!) .
Great Job!
forward2me
Hi YL,

Many thanks for the 5 star review for Nica!
Unknown Country
Unknown Shipment Details
Excellent and quick response from Jane. Thank you
forward2me
Hi Loannis,

Many thanks for the 5 star review for Jane!
Unknown Country
Unknown Shipment Details
Jane is really helpful. She answered all my questions immediately. Haven’t tried shipping any items yet but fingers crossed everything goes smooth and no accidents. So far so good,good service
forward2me
Hi Arlind,

Many thanks for the 5 star review for Jane!
Unknown Country
Unknown Shipment Details
Jane was quick and perfect !
forward2me
Hi Bertrand,

Many thanks for the 5 star review for Jane!
Unknown Country
Unknown Shipment Details
Superb service excellent communication 5 star rating


Rating for KAT :)
forward2me
Hi MD,

Many thanks for the 5 star review for Kat!
Unknown Country
Unknown Shipment Details
Very fast and proffesional customer service performed by Joyce for my Forward2me US warehouse order!
forward2me
Hi Predrag,

Many thanks for the 5 star review for Joyce!
Unknown Country
Unknown Shipment Details
Jane was too good in responding swiftly to my issue. Feels good to receive such warm tone of message and as well information to go about issues i have faced.
forward2me
Hi Bixx,

Many thanks for the 5 star review for Jane!
Unknown Country
Unknown Shipment Details
This has been the worst experience. Anything bad you can think of and this company is it. Over 3 months of endless dramas & a lost item & they take no responsibility. I wanted 15 legal folding knives, 2x 30ml bottles of diamond sharpening oil sent from USA to Australia. It took over 2 months of endless emails, taking forever to respond, then reqeusting information that they dont even look at then request again, they make up reasons and terms that no one else uses but them, they quoted $60US then once they have your items they up the price to $130 when the weight or size stayed the same. Finally they decide theyd send the items and they send it in the wrong manner, so fedex Australia had to send it back to USA, they were supposed to send it individually but they sent it combined,according to Fedex its something they should have known as the mail forwarding company. Then they decide they cant do the job anymore and my only option was to send it to somewhere else in USA that can send it. But to do this they tried to charge me $230US to send it locally. I fought with them and threatened to escalate to ombudsman etc then and only then did they agree to refund me my money. I also refused to pay the ridiculous $230US, then suddenly they said it would costs $40US to send locally. But after all this stuff around I have now wasted over 3months of time, stress and now Im back at the beginning. Funnily enough the other person was able to have my items sent to me within 8 days and for $80. Orignially when they sent my items I asked for everything to be sent, but a few days after theyd sent it I realise another item turn up in the inbox, so theyd forgotten to send or theyd misplaced 1 and found it again. When I asked about it they lied and said 'oh we held 1 item back to see if the rest would go through first and then we were going to send this 1 after', which makes no sense. They also refused to send the 2 bottles or sharpening oil for whatever reason, Id provided the documents the required, Id even got the maker to send them an email explaining what it was, the whole process took alot of time and effort but they refused it in the end. After all that when I went to send the leftover knife I selected the 2 bottles to send too, and because theyre so incompetant and have no idea whats going on, somehow the items that they said werent allowed arrived at my address. When they sent all the knives to a local US address I told them that it seemed like 1 was missing, and I sent them photos and description of each item, and they verified that it was all there. When I received my items 1 knife worth $185 was missing. They refuse to take the blame and said they sent it. They dont take any photos or there is no proof of what they packed or sent, not even for their own records. Now they just refuse to reply to my emails and there is no way of talking to any supervisor or anything. Now there is no contact and it looks like I just have to cop the loss which is BS. When you recieve an item and its entered into the inbox, theyre so lazy that they just write 'knife' as a description. You cant atleast put a bit more effort and write Spyderco BIG Blue knife? or something more descriptive? Maybe the model name or number? So there is no way of knowing what you ordered is what you received. They also dont have photos like other companies, and you have to pay extra for a photo and even then it takes weeks for them to read the email and then get it done. Everytime you email them it is always someone different that replies so they have no idea about the case and you have to constantly explain whats going on. At one point they were so confused and had no idea that they gave me the wrong information as to why they couldnt sent something, then they said I had to provide my invoices for the items I bought and I had to show them my drivers licence and show them photos of my credit card. For what? then when I complained that this doesnt sound correct they apologised and said it was a mistake. Was this an attempt at fraud? We will never know. The system is setup so that you check the boxes of the items you want sent and then it requests a dollar amount and you click and pay. There is no other option. Yet when the issue happened with the items being sent back from Australia they tried to blame me for it. Had I not complained they wouldve kept my money and taken more. They also never answer their phone, so there is noone to help you, there is noone to escalate to, you are just stuck. It is the worst company Ive ever dealt with and I was so grateful everytime that I thought Id be done with them but somehow their incompetance keeps dragging this on. Im not going to accept the loss of that knife, especially when I brought their attention to it before it happened and it still happened. This is long but it is only the main problems Ive had, there is so many more little issues that Im not bothering to mention.
forward2me
Hello,

I want to express my sincere apologies for the extremely frustrating experience you've had with our services.

First, we understand the importance of timely and clear communication, and I apologize for the inconvenience this has caused.

We have carefully reviewed the items you intend to ship from our US Warehouse address. Unfortunately, it appears that some of the items in your shipment are classified as dual-use, specifically switchblades. At this time, we regret to inform you that we do not have the capacity to ship any dual-use items from our US Warehouse address.

I believe we have all shipped the goods to you and US warehouse team confirmed nothing left on your account.

I apologize for the lack of detail in item descriptions and the absence of photos in our shipping process. We have launched a new feature for our US warehouse shipments. We now offer a photo request option, allowing customers to request photos of their items before shipping. This service aims to provide transparency and assurance regarding the items being shipped. Moving forward, we encourage all our customers to utilize this new feature when shipping orders from our US warehouse. By opting for the photo request service, you can ensure that you have visual confirmation of your items before they are shipped, thus minimizing any potential discrepancies or concerns.

Many thanks,
Forward2me




Unknown Country
Unknown Shipment Details
Joyce was helpful and responded swiftly.
forward2me
Hi Bader,

Many thanks for the 5 star review for Joyce!
Unknown Country
Unknown Shipment Details
Excellent delivery services. Efficient, fast and very usefull. It's the first time that i use this delivery platform in order to buy something in UK for France. And it's very fast. The customer service is very reactive and helpfull. Jane helped me in every steps ; i texted Jane 5 Times and i had answers less than an hour with a lot of care and attention. Very nice person you can trust all along the process. Thank you very much !
forward2me
Hi Anthony,

Many thanks for the 5 star review for Jane!
United States of America
DHL Express Worldwide
GJ
Always fast
forward2me
Thanks for the 5 star review!
Unknown Country
Unknown Shipment Details
On 9 March 2024 I wrote to Forward2Me in order to prevent any issues arising from a piece of electrical equipment that contained a tiny coin battery (CR2030). Here's what I wrote:

Package number GB-1-2169754561623009 shows a battery. The battery is a small "coin" one and is integral to the smartphone stabilizer.

Please do whatever you need to do right now to make sure that shipping this item is not held up by this battery issue. It meets your guidelines on your website.

I then received the very reassuring reply from Rejylin:

Rest assured, we'll make sure that shipping this item is not held up due to the battery issue. As long as the battery meets our guidelines outlined on our website, there shouldn't be a problem. If there are any specific instructions or requirements you have regarding the shipment, please let us know, and we'll do our best to accommodate them.

Feel free to process the shipment whenever you're ready,

So, I waited for them to combine and repack all the items in the package, and today went to ship it. But I was unable too as it said that there is a battery and I must contact Customer Care!!!!

This is sheer lunacy. Despite 2 emails to them today on this subject (and they are open 8am, to 5pm), I have received no response at all, and so cannot ship my package.

This is not this place to rant and rave about the truly mad service given by Forward2Me, but at least it allows others to know what they will be letting themselves in for.
forward2me
Hello Stephen,

Thank you for bringing this matter to our attention.

I sincerely apologize for any confusion and inconvenience you have experienced regarding the handling of the battery in package GB-1-2169754561623009. I understand your frustration, and please know that we are here to assist you and ensure a smooth shipping process.

Upon reviewing the package details, I can confirm that the package GB-1-2169754561623009 contains 1 battery , making it classified as dangerous goods is after combine and repacking all your packages, it seems that some of your packages do contain battery as well.

Please note that more than 2 batteries would be classed as dangerous goods.

Rest assured, we can proceed with shipping the packages via DHL as per the country regulations in South Africa.

I apologize for any delays in our response today due to high volume of requests. I assure you that we are committed to resolving this matter promptly and providing you with the assistance you need.

Please let me know your confirmation via email I've sent, and we will proceed accordingly.

Kind regards,
Regilyn
United States of America
DHL Express Worldwide
JR
I’ve used forward to me about 5 times now and each experience has been nothing short of amazing. Stumbling across this company has been a blessing and I cannot stop raving about them to my friends. The service is quick and efficient, their customer service is some of the best I’ve encountered. I presently use their service to purchase goods from the UK but can’t wait to get an address in Japan as well!!! Thank you to everyone in the UK facility, each of the deliveries I receive are packed beautifully, looking forward to many, many more purchases
forward2me
Hi Jenn,

Thanks for the 5 star review.

We also have warehouse address location at Japan.

Please note that this information is readily available on your profile tab under "Warehouse Addresses" for your convenience.

Should you have any questions or require further assistance, please do not hesitate to reach out to us. We are always here to help.

Many thanks,
Forward2me
Unknown Country
Unknown Shipment Details
Nica , HONEY is the best !!! I use to do businness with MyUS , ihad a problem with the address . I contacted MyUS , but with a very negative attitude . They didnt want to assist me . Until HONEY started helping me . EVERYTHING WERE SORTED WITHIN A DAY !!!! WELLDONE HONEY , YOU’RE A STAR !!!! Keep up the great service !!!! You’ve won a client for life !!!!🙏🙏🙏🙏
forward2me
Hi Nico,

Many thanks for the 5 star review for Nica and Honey.
Unknown Country
Unknown Shipment Details
My first order. I've had to discuss the package contents (Island Bakery biscuits and a cup with their logo) with Joyce by e-mail, but everything went well. The package is already in my country and FedEx should deliver it to me tomorrow. Knowing my previous experience with FedEx, they will sent me a letter about payment of custom duties, but that will be a formality.

Update: I need to lower the rating from 5 to 4 stars. One of the boxes of biscuits (Shortbread Biscuits) is missing. Both the original order and details on your website mention 35 boxes. I got only 34.

Update 2: Afher further conversation with Joyce about the missing box, I got a partial refund (the box cost me £2.64). Since everything else was perfect, I'll give back 5 stars.
forward2me
Hi Piotr,

Thanks for the good feedback.

We do apologise that you are missing box of Shortbread Biscuits from your recent order.

I understand the inconvenience this may have caused, and please be assured that we take matters like this seriously. I believe our team is already working on this for you.

Many thanks,
Forward2me
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