Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Matthew Sirpis
15 February 2017
DPD Classic
MS
Good service
Rodrigo Huacuja
15 February 2017
DHL Express Worldwide
RH
Amazing!
Mourad Hamza
15 February 2017
DHL Express Worldwide
MH
I like shopping, I like forward 2 me, very helpful company
marijke bergkamp
15 February 2017
UPS Standard Single
MB
Package sent on to me at a good price. Easy online system to forward goods which even allows amalgamation of different orders.
Oliver Collyer
15 February 2017
DHL Express Worldwide
OC
I've shipped over 150 parcels with these guys and i would guess that 99% have been shipped out the same day they arrived at their warehouse. It's a mightily impressive service, but importantly it remains consistently good.
If I go a few weeks without using their services I always know that when I do require them they won't let me down.
Simple to use website, polite and helpful customer service on the rare occasions I've needed them, a great example of how a company should operate.
If I go a few weeks without using their services I always know that when I do require them they won't let me down.
Simple to use website, polite and helpful customer service on the rare occasions I've needed them, a great example of how a company should operate.
Alison Scott
15 February 2017
TNT Economy Express
AS
Great communication, delivery within a week from UK to Australia, packages received in good condition.
I had a little trouble with ordering through Amazon due to forward2me address not being accepted properly but forward2me support were responsive and provided me with a solution which sorted this out straight away.
Overall a great service with responsive customer support.
I had a little trouble with ordering through Amazon due to forward2me address not being accepted properly but forward2me support were responsive and provided me with a solution which sorted this out straight away.
Overall a great service with responsive customer support.
Desmond Hill
15 February 2017
UPS Express Saver
DH
We've used your service a few times. I've taken a star off because you don't advise customers when the bought items have arrived with you. We've been caught out a few times because we've waited for an email from you advising us that you have the items. This happened again and it was days before we remembered that with your freight forwarding service we have to keep checking your site daily to see if you have our items. Other services email us when they've received our goods which is a much better service. Kind regards.
Hi,
<br/>
Thank you for taking the time to review our services however I'm sorry to hear that you are not receiving your notification emails when a parcel arrives in your inbox. We do automatically send emails to all customers when a parcel arrives however we occasionally find that emails go into the customers spam folder.
<br/>
Please could you check if this is the case and add our email address info@forward2me.com to your whitelist. If this isn't the problem please contact our customer service team and they will be happy to investigate this further for you.
<br/>
Many thanks,
<br/>
Kind Regards,
Tracy.
<br/>
Thank you for taking the time to review our services however I'm sorry to hear that you are not receiving your notification emails when a parcel arrives in your inbox. We do automatically send emails to all customers when a parcel arrives however we occasionally find that emails go into the customers spam folder.
<br/>
Please could you check if this is the case and add our email address info@forward2me.com to your whitelist. If this isn't the problem please contact our customer service team and they will be happy to investigate this further for you.
<br/>
Many thanks,
<br/>
Kind Regards,
Tracy.
Avril Kyne
14 February 2017
DHL Economy Select
AK
A great service. The only downside was that the supplier added in a catalogue which I did not know about, and this added to the weight of the package. I cannot fault forward2me as my parcel arrived on time with no hassle whatsoever. I will use again.
BADER ALHAMADA
14 February 2017
DHL Express Worldwide
BA
Very good service and fast forward but
Curtis Perrin
14 February 2017
DHL Express Worldwide
CP
The service was fast and straightforward.
Nadia Nordien-Cassiem
13 February 2017
UPS Express Saver
NN
Excellent service!!!
Paolo Cerviere
13 February 2017
TNT Economy Express
PC
I am using the service for 2 years and no problem encountered ever
Denise Geran
12 February 2017
UPS Express Saver
DG
I placed my order with a store in the UK to have it delivered to forward2me. Within a week, the package has arrived at my home in the US. Forward2me let me know that they had received the package and as soon as I paid for shipping, they had it out the door right away. Would definitely use them again.
Unverified Customer
11 February 2017
Unknown Shipment Details
Rachel from Customer Service was very wonderful to work with. There was an issue with my order (came in the wrong size) and she notified me right away and provided me with the various options available as a solution. Highly recommend this service!
Birna Hannesdottir
11 February 2017
DPD Classic
BH
Great to be able to order from sites that do not deliver to Iceland :)
Bjarni Gudmundsson
11 February 2017
DHL Express Worldwide
BG
Fast forwarding and good information flow.
Petter Lonning
11 February 2017
UPS Standard Single
PL
Quick, easy, perfect!
Fabio
11 February 2017
UPS Express Saver
F
Ottimo servizio, puntuali e precisi, spedizione perfetta. Eccellente!!
Donna Hultstrom
11 February 2017
DHL Express Worldwide
DH
High quality product and service
Edie Jimenez
11 February 2017
DHL Express Worldwide
EJ
love it, fast response, fast process, fast shipment, thank you for your kindness services to us, God Bless You
Julia Wright
11 February 2017
DHL Express Worldwide
JW
Parcel arrived intact and timely.
Andrea Zucchini
10 February 2017
UPS Standard Single
AZ
shipping very fast... about two hours between my order arrived at forward2me and re-shipped to italy, wonderful service!
Gianfranco Vallese
10 February 2017
UPS Standard Single
GV
Great service!
Ionescu Marilena
10 February 2017
DHL Express Worldwide
IM
I had to go through TOO many verifications.
Hi,
<br/>
Many thanks for taking the time to review our services although I'm sorry to hear that you were not happy with checks that we made when payment was made for shipping.
<br/>
We do have procedures in place to check payments and I'm sure you understand that we have to be careful to ensure that we are receiving payment from the correct person and that the payment is authorised.
<br/>
I'm thinking that if you have now provided us with some identification therefore the payment process should be smoother in the future.
<br/>
If you have any further questions please don't hesitate to get in touch with our customer care team at info@forward2me.com and they will be happy to assist you with.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
<br/>
Many thanks for taking the time to review our services although I'm sorry to hear that you were not happy with checks that we made when payment was made for shipping.
<br/>
We do have procedures in place to check payments and I'm sure you understand that we have to be careful to ensure that we are receiving payment from the correct person and that the payment is authorised.
<br/>
I'm thinking that if you have now provided us with some identification therefore the payment process should be smoother in the future.
<br/>
If you have any further questions please don't hesitate to get in touch with our customer care team at info@forward2me.com and they will be happy to assist you with.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
Ryan Drews
10 February 2017
UPS Express Saver
RD
So happy I discovered this service. Very happy with everything.
Murray Duma
10 February 2017
UPS Express Saver
MD
Excellent... Smooth as silk.
Noel Cunniss
09 February 2017
UPS Standard Single
NC
Excellent Service, Super fast .
Unverified Customer
09 February 2017
Unknown Shipment Details
communicative and responsive, but does not convince me with good expertise, experiences and shipping knowledge know-how. pretty much like naive level especially when it handling goods such as hifi speaker. Upon my stuff being declined for shipment, with half an hour, I easily managed to identified 3 forwarders who gave me immediate green light for hifi speaker shipment.
Hello<span>,</span>
<span><br/></span>
<span>I'm sorry we were unable to help you with your international shipment request. We do have to take precautions when shipping certain items and we'd rather be overcautious than run the risk of not complying with IATA regulations.</span>
<span><br/></span>
<span>Looking into this case closely I can understand your comments and I will certainly be reviewing and making amendments to our procedures with regards to how we handle speakers in the future. </span>
<span><br/></span>
<span>If there is anything else you wish to discuss regarding this matter please feel free to contact me at info@forward2me.com</span>
<span><br/></span>
<span>Kind regards,</span>
<span>Nigel Kelsall </span>
<span>(Operations Manager)</span>
<span><br/></span>
<span>I'm sorry we were unable to help you with your international shipment request. We do have to take precautions when shipping certain items and we'd rather be overcautious than run the risk of not complying with IATA regulations.</span>
<span><br/></span>
<span>Looking into this case closely I can understand your comments and I will certainly be reviewing and making amendments to our procedures with regards to how we handle speakers in the future. </span>
<span><br/></span>
<span>If there is anything else you wish to discuss regarding this matter please feel free to contact me at info@forward2me.com</span>
<span><br/></span>
<span>Kind regards,</span>
<span>Nigel Kelsall </span>
<span>(Operations Manager)</span>
Marieke Hogenes
09 February 2017
DPD Classic
MH
Excellent service!
Julia Vassiljeva
09 February 2017
UPS Express Saver
JV
Very easy and fast
Rud Kom
08 February 2017
DPD Classic
RK
excellent and fast service
Randy Shira
08 February 2017
DHL Express Worldwide
RS
Have had several shipments delivered to Forward2me and they have handled and processed them quickly and efficiently. Very happy with the service.
kaleel mohammed
08 February 2017
DHL Express Worldwide
KM
Honestly its the most efficient service i have received. I will be doing business with you all very soon. I couldn't be happier. Thank you.
Kieran Knowles
08 February 2017
DHL Express Worldwide
KK
A little slow responding to enquiries and not always relevant responses, but as for the actual forwarding part, was quick and painless.
Hi,
<br/>
Thank you for taking the time to review our services, we're pleased to hear that overall you are happy with our forwarding service however you didn't receive the expected level of service from our customer services team on this occasion.
<br/>
We do try to respond to emails as quickly as possible however during busy periods this may take a little longer.
<br/>
I hope you this has not deterred you from using our service again and hope to hear from you again soon.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
<br/>
Thank you for taking the time to review our services, we're pleased to hear that overall you are happy with our forwarding service however you didn't receive the expected level of service from our customer services team on this occasion.
<br/>
We do try to respond to emails as quickly as possible however during busy periods this may take a little longer.
<br/>
I hope you this has not deterred you from using our service again and hope to hear from you again soon.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
Yulia Bragin
08 February 2017
DHL Express Worldwide
YB
Fantastic service, fast and reliable. Package was forwarded within hours of arriving at the warehouse. Very impressed.
Gordon Hall
08 February 2017
UPS Express Saver
GH
Service was really good. I particularly appreciated the emails alerts which make it easy to keep track of things. If I had any criticism of the service it would be the high cost of the freight options, but I guess this is largely out of your control.
Dennis Moorman
08 February 2017
UPS Express Saver
DM
Tracy is an excellent example of customer service. I really appreciate all her help getting my items shipped.
Dennis
Dennis
Aleksey Kurashev
07 February 2017
UPS Express Saver
AK
Amazing, honest service. Good shipping speed and no hassle.Would gladly use them again for future purchases from UK to US
R Ho
07 February 2017
DPD Classic
RH
Reliable and affordable forwarding service from the UK to Austria
Unverified Customer
07 February 2017
Unknown Shipment Details
An absolutely professional team at all levels: advice, support, packaging, transport, communication, quality, ...
Une equipe absolument professionnelle à tous les niveaux: conseils, prise en charge, emballage, transport, communication, qualité, ...
Une equipe absolument professionnelle à tous les niveaux: conseils, prise en charge, emballage, transport, communication, qualité, ...
Manny Kaiafas
07 February 2017
DHL Express Worldwide
MK
Prompt Delivery and have customer service team have listened to previous feedback and applied it. Great Job!
Jose Choy
06 February 2017
DHL Express Worldwide
JC
Good psckaging
Levente
05 February 2017
DHL Economy Select
L
Excellent service, always precise, fast handling and shipping, reasonable price. Staff is very helpful. Always a pleasure to do business with them. Well done, usable and easy to use website. I can buy anything in complete peace of mind, because I can be sure that my goods will be in good hands when they arrive in forward2me depot. Keep it up!!!
Abdelmajid Chemli
05 February 2017
DHL Express Worldwide
AC
Excellent service. Very satisfied!!
Ailsa Duffy
05 February 2017
DHL Express Worldwide
AD
Excellent service. Never once had a problem. Would always use Forward2me. Once the staff went to the trouble of ringing me on an international telephone call to obtain further.
Gunnar Heinoja
05 February 2017
UPS Standard Single
GH
Fast shipping and good repackaging skill. Highly reccomended!
Márk Szmolár
05 February 2017
UPS Standard Single
MS
Percect services! :)
Zisis Kostaras
04 February 2017
UPS Standard Single
ZK
Everything is fine.
Chris H Jakobsen
04 February 2017
DHL Economy Select
CHJ
Great and fast customer service. Works as promised!
Owen Morgan
03 February 2017
DHL Express Worldwide
OM
clear cut, turnaround from the service's receipt of the goods I ordered was a few hours at most, and goods arrived at my door in Canada 24h later! Fast, easy, and worth the expense.