Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Dorthe Nielsen
25 February 2017
DHL Economy Select
DN
Had bought mugs and some other stuff, and everything came to Denmark in good condition.
Toby
25 February 2017
UPS Express Saver
T
Products were notified and shipped promptly. Packing was a bit loose but luckily no damages. Also the cost was quite high.
Hi,
<br/>
Thank you for taking the time to provide us with your feedback.
<br/>
I'm pleased to hear that overall you were happy with our services however a little more attention could have been applied to the repackaging of your goods. I have passed your comments to our warehouse team, we do try to ensure that goods are safe and secure for international transit and I'm sorry if your goods could have been repackaged a little tighter.
<br/>
We do feel that our service offers value for money, shipping prices include the use of your forward2me address, the acceptance and processing of your parcels and all export paperwork required for shipping your goods. Sometimes parcels arrive in a larger box than necessary, we do offer a combine and repack service so our customers can obtain maximum value for shipping. If you require further information about this service please contact our customer service team at info@forward2me.com and they will be happy to provide you with more details.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
<br/>
Thank you for taking the time to provide us with your feedback.
<br/>
I'm pleased to hear that overall you were happy with our services however a little more attention could have been applied to the repackaging of your goods. I have passed your comments to our warehouse team, we do try to ensure that goods are safe and secure for international transit and I'm sorry if your goods could have been repackaged a little tighter.
<br/>
We do feel that our service offers value for money, shipping prices include the use of your forward2me address, the acceptance and processing of your parcels and all export paperwork required for shipping your goods. Sometimes parcels arrive in a larger box than necessary, we do offer a combine and repack service so our customers can obtain maximum value for shipping. If you require further information about this service please contact our customer service team at info@forward2me.com and they will be happy to provide you with more details.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
Dimosthenis Gavalas
25 February 2017
DHL Express Worldwide
DG
excellent!!
Susan Williams
24 February 2017
UPS Express Saver
SW
Fabulous was on time traciking was awesome only took 4 days to receive
philip baronet
24 February 2017
DHL Economy Select
PB
slow to react /address change
DHL expensive : I could not use cheaper surface transportation in your site
DHL expensive : I could not use cheaper surface transportation in your site
Hi,
<br/>
Many thanks for taking the time to provide us with your feedback.
<br/>
I'm sorry to hear that you experienced some issues changing your address and that our customer service team did not react to your mails as quickly as you would have expected. We do try to reply to mails within 24 hours of receipt however sometimes during busy periods this may take a little longer.
<br/>
I also see that you have experienced issues choosing your preferred courier service, I'm unsure of the reason for this as we do usually offer a choice of shipping services via DHL, UPS, DPD and TNT, please could you contact our customer services team at info@forward2me.com if you experience this issue next time you ship and they will be happy to look into this for you?
<br/>
Have a great day.
<br/>
Kind Regards,
Tracy.
<br/>
Many thanks for taking the time to provide us with your feedback.
<br/>
I'm sorry to hear that you experienced some issues changing your address and that our customer service team did not react to your mails as quickly as you would have expected. We do try to reply to mails within 24 hours of receipt however sometimes during busy periods this may take a little longer.
<br/>
I also see that you have experienced issues choosing your preferred courier service, I'm unsure of the reason for this as we do usually offer a choice of shipping services via DHL, UPS, DPD and TNT, please could you contact our customer services team at info@forward2me.com if you experience this issue next time you ship and they will be happy to look into this for you?
<br/>
Have a great day.
<br/>
Kind Regards,
Tracy.
andry halka
24 February 2017
UPS Express Saver
AH
I have received the shoes on time without delay. But I think that the shipping fees are a little bit high. My package was 2.5kg and the charge was for 4kg. I believe that if the charges will be lower in the future, forward2me it will be more useful for me.
Hi,
<br/>
Thank you for taking the time to review our services however I'm sorry to hear that although your package arrived without delay shipping costs worked out more than expected.
<br/>
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.<br/>
<br/>
Sometimes parcels arrive in a larger box than necessary and we are able to offer our combine and repack service to help reduce the size of the box and therefore the shipping price. If you require more information about this service please contact our customer services team at info@forward2me.com and they will be happy to provide you with further information.
<br/>
We hope this information help persuade you to use our services again.
<br/>
Kind Regards,
Tracy.
<br/>
Thank you for taking the time to review our services however I'm sorry to hear that although your package arrived without delay shipping costs worked out more than expected.
<br/>
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.<br/>
<br/>
Sometimes parcels arrive in a larger box than necessary and we are able to offer our combine and repack service to help reduce the size of the box and therefore the shipping price. If you require more information about this service please contact our customer services team at info@forward2me.com and they will be happy to provide you with further information.
<br/>
We hope this information help persuade you to use our services again.
<br/>
Kind Regards,
Tracy.
Frode Granerud
24 February 2017
DHL Express Worldwide
FG
Everything went properly and swiftly.
Dellayana Syafri
24 February 2017
DHL Express Worldwide
DS
It's always a pleasure doing business with forward2me, they understand their customer very well.
Sverre Grevskott
24 February 2017
DHL Express Worldwide
SG
Kjapt og greit. Litt kostbar frakt dog.
RYAN WEE
24 February 2017
DHL Express Worldwide
RW
Best U.K. ForwArded
Bernhard Behrens
23 February 2017
UPS Express Saver
BB
As always, excellent service, from consolidating my packages upto delivering them right on time as scheduled. Super slick and professional service!
Sigridur B Sigmundsdottir
23 February 2017
DHL Express Worldwide
SBS
Amazing, honest service. Good shipping speed and no hassle.Would gladly use them again for future purchases from UK to Iceland.
Robin Brockway
23 February 2017
TNT Economy Express
RB
excellent, 2 day service to France for a reasonable price. a great solution for those that live abroad using suppliers that will not delver beyond UK.
Marcus Dietl
23 February 2017
DPD Classic
MD
Perfect service, perfect repaking! Great!
Wilson Santos
23 February 2017
DHL Economy Select
WS
fast, easy and reliable. exactly what a service like this should be
Malia Deen
22 February 2017
DPD Air Express
MD
Received my items within 6 days - that's a record! Item came exactly as expected, would definitely use again!
mathais tonnesson
22 February 2017
DHL Economy Select
MT
great service. quick and perfect:)
Lorenzo Dolfini
22 February 2017
DHL Express Worldwide
LD
Tutto perfetto veloci ed efficenti!
Morris Bryan
22 February 2017
DHL Express Worldwide
MB
great fast
PAULINE KESS0GLIDOU
22 February 2017
UPS Standard Single
PK
You are the best.
Dakari Holder
22 February 2017
DHL Express Worldwide
DH
Great. Will use again
noah walters
22 February 2017
UPS Express Saver
NW
Thank You!!!
Bernard Juchli
21 February 2017
DHL Express Worldwide
BJ
All my mail has been forwarded to the USA without delay ,very well packaged without defects.I am glad i had chosen forward2me and my experience has been GREAT. Would recommend to anyone that is looking for this kind of service. Just like 1-2-3 and your done. Thank 's to all of you,good job. greetings BJ. USA
Guillermo Salgado
21 February 2017
DHL Express Worldwide
GS
An excellent experience! The whole process was quick and informed step by step online. I will definitely use the service when I need it! A hug and thanks a lot from Santiago de Chile
Tin Vo
21 February 2017
DHL Express Worldwide
Hi,
<br/>
Many thanks for taking the time to review our services however I'm disappointed to hear that although our service has worked well for the first three shipments there have been some issues with the fourth shipment.
<br/>
I'm really sorry that one of your parcels was allocated to an incorrect account on this shipment, although our processors are very careful when booking in parcels and we do minimize these kind of errors by having procedures in place mistakes do happen from time to time due to human error. I know this must have been very worrying for you at the time and I'm pleased that we managed to resolve the issue.
<br/>
Our customer care team do try our best to reply to our customer queries as soon as possible, this is usually within 24 hours however from time to time during busy periods this may take a little longer than normal.
<br/>
I see that you have mentioned that your shipping costs appear to have been higher than the initial estimate for shipping, I'm thinking that you are referring to the estimate provided when you requested our combine and repack service.
When this service is requested an estimate for shipping is provided from the actual weight of the parcel and the actual size of the parcel (volume) before optimisation. It is very difficult at this stage to estimate the final package size and weight until our processing team have evaluated how they are going to repack the goods for shipping.
<br/>
Sometimes packages cannot be reduced significantly to reduce the shipping cost and require additional packaging so they are safe and secure for international transit hence the size of the parcel may increase a little and therefore the price would do too.
<br/>
I hope this information has gone some way to answering some of your queries, we do appreciate your feedback and your business is important to us.
<br/>
We hope your latest experience hasn't deterred you from using our service again in the future and if you have any queries relating to any of our services in the future please don't hesitate to get in touch with our customer service team at info@forward2me.com and we will be happy to assist you in the best way we can.
<br/>
Enjoy the rest of your day.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
<br/>
<br/>
<br/>
<br/>
<br/>
Many thanks for taking the time to review our services however I'm disappointed to hear that although our service has worked well for the first three shipments there have been some issues with the fourth shipment.
<br/>
I'm really sorry that one of your parcels was allocated to an incorrect account on this shipment, although our processors are very careful when booking in parcels and we do minimize these kind of errors by having procedures in place mistakes do happen from time to time due to human error. I know this must have been very worrying for you at the time and I'm pleased that we managed to resolve the issue.
<br/>
Our customer care team do try our best to reply to our customer queries as soon as possible, this is usually within 24 hours however from time to time during busy periods this may take a little longer than normal.
<br/>
I see that you have mentioned that your shipping costs appear to have been higher than the initial estimate for shipping, I'm thinking that you are referring to the estimate provided when you requested our combine and repack service.
When this service is requested an estimate for shipping is provided from the actual weight of the parcel and the actual size of the parcel (volume) before optimisation. It is very difficult at this stage to estimate the final package size and weight until our processing team have evaluated how they are going to repack the goods for shipping.
<br/>
Sometimes packages cannot be reduced significantly to reduce the shipping cost and require additional packaging so they are safe and secure for international transit hence the size of the parcel may increase a little and therefore the price would do too.
<br/>
I hope this information has gone some way to answering some of your queries, we do appreciate your feedback and your business is important to us.
<br/>
We hope your latest experience hasn't deterred you from using our service again in the future and if you have any queries relating to any of our services in the future please don't hesitate to get in touch with our customer service team at info@forward2me.com and we will be happy to assist you in the best way we can.
<br/>
Enjoy the rest of your day.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
<br/>
<br/>
<br/>
<br/>
TV
This was my 4th time using forward2me, the first 3 times I had no issues and had excellent service however this 4th parcel had a lot of issues.
6 items was combined into the 1 parcel, 2 of the items was scanned and allocated incorrectly to another customers account. Slow on email replies as only 1 reply per day, if you responded back with more information it would take the next day to get another response.
Estimated shipping price is always 10% lower than actual charged price. Put more effort into your estimates, its not hard, increase it by 10%.
6 items was combined into the 1 parcel, 2 of the items was scanned and allocated incorrectly to another customers account. Slow on email replies as only 1 reply per day, if you responded back with more information it would take the next day to get another response.
Estimated shipping price is always 10% lower than actual charged price. Put more effort into your estimates, its not hard, increase it by 10%.
TSABIKA PAPASAVVA
21 February 2017
DHL Economy Select
TP
I was vey pleased with the service very fast and informative with e-mails. I had the availability to track my package and see where exactly it was.
I will definitely use again for further purchases.
I'm so happy that I can now shop from my favorite U.K. shops that don't deliver to my country.
I will definitely use again for further purchases.
I'm so happy that I can now shop from my favorite U.K. shops that don't deliver to my country.
Darian Starr
21 February 2017
DHL Express Worldwide
DS
Very reliable and will definitely do business again and again
Bobby Tng
20 February 2017
UPS Express Saver
BT
Very prompt and good service.
Yuenming FUNG
20 February 2017
UPS Express Saver
YF
Excellent! Will definitely come back again! Thank you!
Kerry Mulley
19 February 2017
UPS Express Saver
KM
Couldn't be better!
Kayla Vitale
19 February 2017
UPS Express Saver
KV
Amazing correspondent between the customer service team and myself, they answered any questions I had and provided a prompt delivery service! Would defiantly recommended to anyone looking to use a service as such :)
Esther Vernon
19 February 2017
UPS Express Saver
EV
Brilliant service, reply to emails in timely manner and items were repacked and wrapped nicely
Andrew Francis
19 February 2017
UPS Express Saver
AF
Needed something shipped from the UK to Australia and came across this site in a Google search. forward2me allowed me to set up a local address in seconds, then when my package arrived, were great with the communication. Order shipped within 24 hours and arrived a few days later in Australia. Very happy and highly recommended - 5 Stars !!
Gyasi Headen
19 February 2017
UPS Express Saver
GH
Super quick shipping, responsive to emails.
Emiliano Luci
18 February 2017
UPS Standard Single
EL
Parcel was forwarded after just a few hours. Customer service was on point!
Shraban Khanal
18 February 2017
DHL Express Worldwide
SK
great service.replied to my email within 3-4 hours
Martin Blazek
17 February 2017
DHL Economy Select
MB
Fast processing, great packed.
Charisse Bartoli
17 February 2017
forward2me basic
CB
Very very good service but the delivery cost is slightly expensive
Sharon Stevens
17 February 2017
UPS Express Saver
SS
First time I've used a forwarding agent, they were helpful, efficient and very speedy. I'm very happy with my experience and highly recommend using Forward2me.
Michelle Backat
16 February 2017
DHL Express Worldwide
MB
Perfect service :)
Noboru Goto
16 February 2017
UPS Express Saver
NG
迅速で丁寧な対応をして頂きました。またの機会がありましたらまた利用したいと思います。
Marco Vizzari
16 February 2017
UPS Standard Single
MV
I used this service for the first time and it was a very good experience
Unverified Customer
16 February 2017
Unknown Shipment Details
The service is always 100% & this time was no exception. Packages arrived fast and very well packed. Also, probably the most pleasant customer service that you can find. Highly recommend this company.
Truls Dahl
15 February 2017
DHL Express Worldwide
TD
Veldig fornøyd med dette firmaet.
Rask respons og hjelpsomme kundebehandlere.
Profesjonelt web opplegg.
Anbefales.
Rask respons og hjelpsomme kundebehandlere.
Profesjonelt web opplegg.
Anbefales.
Matthew Sirpis
15 February 2017
DPD Classic
MS
Good service
Rodrigo Huacuja
15 February 2017
DHL Express Worldwide
RH
Amazing!
Mourad Hamza
15 February 2017
DHL Express Worldwide
MH
I like shopping, I like forward 2 me, very helpful company
marijke bergkamp
15 February 2017
UPS Standard Single
MB
Package sent on to me at a good price. Easy online system to forward goods which even allows amalgamation of different orders.
Oliver Collyer
15 February 2017
DHL Express Worldwide
OC
I've shipped over 150 parcels with these guys and i would guess that 99% have been shipped out the same day they arrived at their warehouse. It's a mightily impressive service, but importantly it remains consistently good.
If I go a few weeks without using their services I always know that when I do require them they won't let me down.
Simple to use website, polite and helpful customer service on the rare occasions I've needed them, a great example of how a company should operate.
If I go a few weeks without using their services I always know that when I do require them they won't let me down.
Simple to use website, polite and helpful customer service on the rare occasions I've needed them, a great example of how a company should operate.
Alison Scott
15 February 2017
TNT Economy Express
AS
Great communication, delivery within a week from UK to Australia, packages received in good condition.
I had a little trouble with ordering through Amazon due to forward2me address not being accepted properly but forward2me support were responsive and provided me with a solution which sorted this out straight away.
Overall a great service with responsive customer support.
I had a little trouble with ordering through Amazon due to forward2me address not being accepted properly but forward2me support were responsive and provided me with a solution which sorted this out straight away.
Overall a great service with responsive customer support.