Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Tore Jakob Nesse
29 January 2018
DHL Economy Select
TJN
Fast and reliable! Superb communication!
Marie Wong
29 January 2018
UPS Express Saver
MW
Prompt delivery, very reliable!
Gotti Sambwani
29 January 2018
DPD Air Express
GS
Very good service.
Mayank Parekh
29 January 2018
DHL Express Worldwide
MP
It was great. I have no complaints. I could not believe how easy it was.
Akiko Miyazaki
28 January 2018
UPS Express Saver
AM
よく利用させていただいておりますが、非常にスピーディで、きめ細かなカスターマーサポートに驚いております。サービスは日本が一番なんて思っておりましたが、そんな考えを覆します。最高水準のサービスに感謝の思いと大きな敬意を抱きます。
I am a heavy user of Forward2me. Very quick and professional response. I am truly satisfied with their customer support. I have always had the idea that Japanese are the best at customer's satisfaction, but have learned it is not neccessarily true. Forward2me overwhelms Japanese standards. I really respect and appreciate their proficiency.
I am a heavy user of Forward2me. Very quick and professional response. I am truly satisfied with their customer support. I have always had the idea that Japanese are the best at customer's satisfaction, but have learned it is not neccessarily true. Forward2me overwhelms Japanese standards. I really respect and appreciate their proficiency.
Mark Kerruish
28 January 2018
DHL Express Worldwide
MK
Speedy delivery (delivered on a Sunday which was very convenient for me). The Packaging was also extremely thorough which led to there being 0 damage to my shoe box. There was even a signed card inside it from them. Overall a great experience and I am definitely using them again.
Danica van de Velde
27 January 2018
DHL Express Worldwide
DVD
Super prompt and professional service. I was particularly assisted by a member of the team named Tracy, who was very helpful and delightful to deal with.
E. van der Horst
26 January 2018
DHL Economy Select
EVD
Everything was done with precision. Great support response with my wishes for a difficult to transport product. In the end it all worked out superbly. I Highly recommend this service.
ALIPIOS, LDA (VAT PT501255176)
26 January 2018
DHL Express Worldwide
AL(
Perfect and Fast Service! I will use again and will recommend it to my friends!
Emlom Kaba
26 January 2018
DPD Classic
EK
ok
Jari Vanttinen
26 January 2018
DHL Express Worldwide
JV
Delivery was really fast!
Juan Manuel Puyo Negret
26 January 2018
DPD Classic
JMP
It is a very convinient and good service. I have use the service several times and it is always on time and the delivery was fast. The goods orderred and forwarded ny them have been in good condition every time.
roman chekanenko
26 January 2018
TNT Economy Express
RC
Great service fast shipment
Frederik Schmidt
25 January 2018
DHL Express Worldwide
FS
Very fast and easy to use. They received the package a Monday and it was sent Tuesday morning, so I could pick it up Thursday in Denmark.
ima sobri
25 January 2018
DHL Express Worldwide
IS
Feedback to customer
Bruno Quina
25 January 2018
TNT Economy Express
BQ
I was very pleased with the company service. It was very fast and secure. The customers help team was very nice.
Moshe Matitya
25 January 2018
DHL Express Worldwide
MM
I have used Forward2me.com several times. Their service is prompt and fast. When I contact their customer service, I always get an immediate response. Once (not this time), I had a problem involving unreasonable surcharges charged by the shipping company (not Forward2me itself), and Forward2me gave me a generous discount to compensate for it, even though the problem hadn't been from their end.
Oleg Shevchenko
24 January 2018
UPS Express Saver
OS
Five stars
Eirini Sioni-kore
24 January 2018
UPS Express Saver
ES
the best experience ever very fast and perfect i use every day
Balazs Kiss
24 January 2018
DPD Classic
BK
On the positive side - the service itself is quick, there's a wide selection of currier services to choose from. Web interface works well, the customer service is also helpful and responsive.
Improvement needed - the packaging quality for big shipments. The warehouse is not prepared with big and sturdy boxes, the original shippment boxes are re-used and they do not provide enough protection for the goods. I suggest to add an option for sturdy packaging (even with a small extra fee), and/or keep inner cardboard boxes to protect the goods. Insurance always covers the damages but it'd be good to avoid the whole procedure.
Improvement needed - the packaging quality for big shipments. The warehouse is not prepared with big and sturdy boxes, the original shippment boxes are re-used and they do not provide enough protection for the goods. I suggest to add an option for sturdy packaging (even with a small extra fee), and/or keep inner cardboard boxes to protect the goods. Insurance always covers the damages but it'd be good to avoid the whole procedure.
Many thanks for taking the time to provide us with your feedback regarding the service you have received from forward2me, we always welcome feedback from our customers and do try to take on board their comments.
<br />
We always try to ensure that any package that leaves our warehouse is safe and secure to avoid damage during transit. We are reliant on our couriers to handle you packages carefully but do our very best to reduce the risk of damage. With Combine and Repack requests we are always trying to reduce the cost of shipping for our customers by reducing the overall package volume but at the same time making sure the boxes used are sufficient to protect the items inside. I have taken your suggestion on board regarding stronger packaging materials such as boxes that will help reduce damage to items and thank you again for your feedback
<br />
Kind regards,
<br />
James
<br />
forward2me - Warehouse Supervisor
<br />
We always try to ensure that any package that leaves our warehouse is safe and secure to avoid damage during transit. We are reliant on our couriers to handle you packages carefully but do our very best to reduce the risk of damage. With Combine and Repack requests we are always trying to reduce the cost of shipping for our customers by reducing the overall package volume but at the same time making sure the boxes used are sufficient to protect the items inside. I have taken your suggestion on board regarding stronger packaging materials such as boxes that will help reduce damage to items and thank you again for your feedback
<br />
Kind regards,
<br />
James
<br />
forward2me - Warehouse Supervisor
Anders Lovig
24 January 2018
DHL Express Worldwide
AL
Fast, cheap and effective handling to achieve Samsung Smartthing hub to Norway.
Tomasz Micor
24 January 2018
DHL Express Worldwide
TM
Fast service, good contact. I only wish it was cheaper.
vasiliki grigoropoulou
24 January 2018
UPS Standard Single
VG
I have never had a problem! Love foward2me! Only issue is address not showing up on postal records..pkease fix this.thanks!
Ioannis Theodosiadis
24 January 2018
DHL Express Worldwide
IT
Fast shipping to Greece.Item very well packaged.I use them without any doubt!
Filipe Peleira
24 January 2018
DPD Classic
FP
parfait
MINSU KIM
24 January 2018
DHL Express Worldwide
MK
forward2me Accurate and fast delivery is excellent
Stefan Buckman
23 January 2018
UPS Express Saver
SB
The process was straightforward and hassle free. Shipping was much faster than I expected. I was hesitant at first but now this is my go-to forwarding service!
Hi,
<br />
That's great to hear!
<br />
Thanks for taking the time to provide feedback.
<br />
Kind Regards,
<br />
Janet.
<br />
That's great to hear!
<br />
Thanks for taking the time to provide feedback.
<br />
Kind Regards,
<br />
Janet.
Truls Magnus Vik Steder
23 January 2018
DHL Express Worldwide
TMV
Great Service and fast shipping to Norway!!
Margus Rikkinen
23 January 2018
UPS Standard Single
MR
Reasonably priced and fast. Very helpful support staff also. Overall saved me a lot of money.
Dumitru Iulian
23 January 2018
TNT Express Non-Docs
DI
Great!
Peter
23 January 2018
DPD Classic
P
Excellent service. The time my package spent in their warehouse was only 1 day. The delivery was fast and smooth.
María Bárðardóttir
23 January 2018
TNT Economy Express
MB
Combined packages and shipped quickly.
Valerie Ferre
23 January 2018
DPD Classic
VF
Sérieux. Envoi rapide et bien conditionné. Information détaillée
Rustin Sotoodeh
23 January 2018
DHL Express Worldwide
RS
helped me with combining packaging headache
mark SARKISIAN
23 January 2018
DHL Express Worldwide
MS
excellent, fast, great communication!!
Thanks Mark, great to hear that everything worked well for you!
<br />
Kind Regards,
<br />
Janet.
<br />
Kind Regards,
<br />
Janet.
Patricia Ho
23 January 2018
DPD Air Classic
PH
This the first time to search from website to know your company. A little bit worry at first but with your effiency service and keep update for the status, I am very happy to receive my order with good condition. Just the delivery cost a bit expensive. Will recommend to friend.
Craig Evans
23 January 2018
DPD Air Classic
CE
Fantastic service yet again! Got my shirt just a few days after it was sent. A+
David Chamberlain
22 January 2018
UPS Express Saver
DC
The service was okay, but the value for the consolidation fees was not good at GBP 2 per package for small single item packages, I did not consider that reassonable. However, since all packages were there, I was committed to complete the process with them. There really needs to be some common sense for consolidation pricing that goes beyond the current simplistic view that a package of 20 plus items equals 1 package with 1 small item. Without that being fixed, I would choose a different service provider.
Carolyn Teschner
22 January 2018
DPD Classic
CT
Bisher hat immer alles sehr gut geklappt. Wir nutzen den Service zur Remission unserer Waren aus Großbritannien. Sehr gute Webseite, mit sehr transparenten Diensleistungen. Wir sind zufrieden und können Forward2Me nur empfehlen.
Rick Coombs
22 January 2018
DPD Air Express
RC
Absolutely sensational customer service & it is not the norm for freight forwarding companies.
They are very professional & It makes my business so much easier to operate as some online traders do not mail to Australia.
Top marks from me .
Cheers
They are very professional & It makes my business so much easier to operate as some online traders do not mail to Australia.
Top marks from me .
Cheers
Lena Wistén-Femia
22 January 2018
DHL Express Worldwide
LW
Excellent service in all aspects!
Marius Schneider
22 January 2018
DHL Express Worldwide
MS
The service has always worked fine, compared to similar services from other countries, I do have to say they are a bit more expensive...
Walter Le
22 January 2018
DHL Express Worldwide
WL
Excellent customer service and fast delivery. My package was mislabeled and they helped me locate it fast.
Mohamad Nizam Miswat
22 January 2018
DPD Air Classic
MNM
fast shipping..
Przemek M.
21 January 2018
DHL Express Worldwide
PM
I've been spoiled with their service. Used the personal shopper service and I could only recommend it. My special kudos go to Tracy who proactively helped me in hunting for the absolute rarity in the entirety of Europe - Reynolds bike wheels thru-axle adapters, small bike parts costing as much as the personal shopper and forwarding fees, but in fact priceless: I could just shelf my new carbon clincher wheel-set without these little things.
It was not that straightforward in fact because the vendor's website had been down and Tracy contacted the company and arranged for the purchase over phone. She then monitored the transaction and made sure DHL Express Worldwide deliver on the next day (before the Epiphany weekend - crucial for me) and finally checked back with me if I go the parts on time. Well I did and was literally over the moon!
It was not that straightforward in fact because the vendor's website had been down and Tracy contacted the company and arranged for the purchase over phone. She then monitored the transaction and made sure DHL Express Worldwide deliver on the next day (before the Epiphany weekend - crucial for me) and finally checked back with me if I go the parts on time. Well I did and was literally over the moon!
Zack McPherson
20 January 2018
DHL Express Worldwide
ZM
Came quick and no problems. Thank you so much!
Michael Moles
19 January 2018
DHL Express Worldwide
MM
excellent
calckj01
19 January 2018
DHL Express Worldwide
C
荷物を受け取るまで、たいへん早かったです。いろいろな国際輸送業者が選べます。日本での、輸入時にかかる関税が低く抑えられるよう、工夫して送ってくれて、配慮に感謝しています。欲しかったBarbour Leather Jacketが50%OFFで手に入り、喜んでいます^^
Michael Moles
19 January 2018
DHL Express Worldwide
MM
Excellent
lana siebelink
19 January 2018
DHL Economy Select
LS
Ik zou het aanbevelen. Snelle levering, duidelijk contact en goede track en trace waardoor je weet waar je aan toe bent.