Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Ariane Xie
22 May 2017
DHL Express Worldwide
AX
This is my second time shopping with Forward2me and as usual, the service is remarkable. Selfridges did not reflect my invoice in my local currency and all I did was to send Forward2me an email informing them and requesting their help to declare the correct amount. Forward2me responded and rectified the error within minutes. I received my order in under three days. I am more than pleased and will definitely shop UK using Forward2me. Thank you Forward2me team!
Alessandra Cusatelli
21 May 2017
UPS Standard Single
AC
Spedizione velocissima, ottimo imballo e possibilità di scegliere tra diversi corrieri. Ottimo
PABLO UBERTI
21 May 2017
UPS Express Saver
PU
Amazing Service
Karl Svantorp
20 May 2017
DHL Express Worldwide
KS
Fast and works as expected
Alessandro Mura
20 May 2017
DHL Economy Select
AM
Ottimo servizio, cordiali, veloci e super professionali. Particolari complimenti alle persone che rispondono alle mail.
Nicholas Huguet
20 May 2017
DHL Express Worldwide
NH
Great service. Read online some negative reviews with forwarding services, but Forward2Me did not disappoint. Super fast customer service responses and fast shipping. 5/5 stars from me.
ekaterina trofimova
19 May 2017
Parcelforce Global Priority
ET
Very fast delivery, easy to use and no unnecessary hassle.
Carol Pascale
19 May 2017
DHL Express Worldwide
CP
Very fast shipping. Good customer service.
Regula Haller
19 May 2017
DHL Economy Select
RH
Hervorragender Service, würde diesen jedermann empfehlen!
Mourad Hamza
19 May 2017
DPD Classic
MH
I have been with forward.me long enough to say that I like the effectiveness of the service they provide and the honesty when dealing with an issue.
christopher lillicrap
19 May 2017
DHL Express Worldwide
CL
Prompt efficient and delivered to us in Greece in record time, twice. Very very good service
Unverified Customer
19 May 2017
Unknown Shipment Details
Very good service.
Camille Szuch
19 May 2017
DHL Express Worldwide
CS
Great service and communication, will be back!
Claude OUDET
18 May 2017
UPS Standard Single
CO
efficacite, rapidite, accessibilite
Goran Rakovic
18 May 2017
UPS Standard Single
GR
Overall it was ok, they only needed a little persuasion on one matter but at the end was everything like we discussed.
Elena Donatella Giannini
18 May 2017
DHL Express Worldwide
EDG
precisi e abbastanza tempestivi consglierei il servizio a chiunque debba comprare in Gran Bretagna
Sandor Kovacs
18 May 2017
UPS Standard Single
SK
Really expensive service but the parcel has arrived in time to Hungary.
Ófeigur Freysson
17 May 2017
TNT Economy Express
�F
Recomended
Kin Wai Chan
17 May 2017
UPS Express Saver
KWC
Easy to use interface. Very efficient service. Great place.
Einar Larusson
17 May 2017
DHL Express Worldwide
EL
Perfect service all the time. I had five Amazon orders sent to the warehouse and then shipped to Iceland. The international shipping only took two days
Pascal Kiel-Koslowski
17 May 2017
DHL Express Worldwide
PK
Thanks to forward2me I got a desperately wished DVD Box. Only bad thing is: Postage was third the Price of the DVD Box :(
Chloé Metayer
17 May 2017
DHL Express Worldwide
CM
Quick and efficient answers.
Fast delivery (exactly one day between the moment I paid from the moment it was on my desk) => Would recommand it and will use it again!
Fast delivery (exactly one day between the moment I paid from the moment it was on my desk) => Would recommand it and will use it again!
Andrii Rudavko
17 May 2017
DHL Express Worldwide
AR
I'm satisfied
Susanne Hall
17 May 2017
UPS Express Saver
SH
I am one happy customer! Very friendly and helpful staff. Fast delivery of my goods. Will definitely use this service again.
John Harris
17 May 2017
UPS Express Saver
JH
This was a great service to use with express services to the US. I will definitely be using this service again
James Fraser
16 May 2017
DHL Economy Select
Hi James,
<br/>
Many thanks for taking the time to provide us with your feedback.
<br/>
I'm pleased to hear that you are happy with the service we have provided however found that on arrival of your shipment the goods were not intended for you.
<br/>
I do sincerely apologise that these goods have been allocated to your account however we do find from time to time that sellers enter the wrong York House number information to parcels resulting in parcels being allocated to the wrong accounts and will contact you shortly via email so we can resolve the issue.
<br/>
I hope this helps and thank you once again for getting in touch regarding this matter.
<br/>
Kind Regards,
Tracy.
<br/>
Many thanks for taking the time to provide us with your feedback.
<br/>
I'm pleased to hear that you are happy with the service we have provided however found that on arrival of your shipment the goods were not intended for you.
<br/>
I do sincerely apologise that these goods have been allocated to your account however we do find from time to time that sellers enter the wrong York House number information to parcels resulting in parcels being allocated to the wrong accounts and will contact you shortly via email so we can resolve the issue.
<br/>
I hope this helps and thank you once again for getting in touch regarding this matter.
<br/>
Kind Regards,
Tracy.
JF
The email assistance I received was excellent, prompt and effective.
The only gripe I have is that the goods I received were not intended for me, and there was no way of telling this before receiving them. I order a lot online and it was possible that I sent something that I had lost track of. Instead, I received a bag of junk after paying for the delivery (not the cheapest option) and storage.
I know it isn't necessarily the companies fault, but i think it is a bit strange that there is no way of checking that this was actually intended for me.
Thanks for the good service though, and I think I might try to make better use of this service going forward due to the helpfulness of the staff.
The only gripe I have is that the goods I received were not intended for me, and there was no way of telling this before receiving them. I order a lot online and it was possible that I sent something that I had lost track of. Instead, I received a bag of junk after paying for the delivery (not the cheapest option) and storage.
I know it isn't necessarily the companies fault, but i think it is a bit strange that there is no way of checking that this was actually intended for me.
Thanks for the good service though, and I think I might try to make better use of this service going forward due to the helpfulness of the staff.
Robert Hudson
16 May 2017
DHL Express Worldwide
RH
I was so reluctant to participate in this service. I was hoping I didn't get scammed. I ordered my product from a U.K. Online store and it was shipped my forward to me address the company sent over an email stating my package had arrived. I paid for the shipping and by Monday morning my package was here. I will definitely be using this service again.
angelos kyriakou
16 May 2017
DHL Express Worldwide
AK
Fast shipping
Alan Booth
16 May 2017
DHL Express Worldwide
AB
Great Reliable Service with many shipping options to choose from.
Tracey Holding
16 May 2017
UPS Express Saver
TH
Very quick turn around, really easy to use.
Nasir | ushopdiecast
15 May 2017
DHL Express Worldwide
N|U
Have using Forward2me since Nov 2015 until now.. more than one years experience. Everything is great. The customer service is good communication and fast response, package arrived fast and in good packing :)
i have suggestion,
you should add Royal Mail or other local post courier service for priority package too. Especially for some country have issue with the local DHL or Fedex service.
thanks and keep the good service
i have suggestion,
you should add Royal Mail or other local post courier service for priority package too. Especially for some country have issue with the local DHL or Fedex service.
thanks and keep the good service
barbara zeun
15 May 2017
UPS Standard Single
BZ
Efficient
CHARICLIA HADJIVARNAVA
14 May 2017
DHL Express Worldwide
CH
Very good Service. The only negative point is the cost of the courier. You should try to make contracts as regards the cost of sending any item in other EUROPEAN countries. There are well known department stores that use the same courier I chose to use and the charge is constant for the customer. This means they have deals and this makes cheaper. I use forward to me only for products that are not send to Cyprus by the store I buy from.
Richard Felton
13 May 2017
DHL Express Worldwide
RF
Package arrived 3 days early.
Shaun McQueen
13 May 2017
DHL Express Worldwide
SM
Perfect service
viviane holman
12 May 2017
DHL Express Worldwide
VH
Just Awesome!!! Fast Shipping, very reasonable pricing, great customer service!!! I am definitely using them a lot!!! I am so happy they exist!!
thank you
thank you
Jérémie Deshayes
12 May 2017
UPS Standard Single
JD
Good service, very fast :) I ordered a pair of sneakers on saturday, it came by tuesday :)
Adham ElNawawy
12 May 2017
DHL Economy Select
AE
everything went smoothly, my shipment arrived in a timely fashion and delivery cost to the Netherlands didn't cost as much as i expected.
would definitely use the service again
would definitely use the service again
Matteo Nicolin
11 May 2017
UPS Standard Single
MN
Servizio senza pecche, rapido e veloce, lo consiglio caldamente!!
KOSTANTINOS PAPANIKOLAOU
11 May 2017
UPS Standard Single
KP
Very pleased with the service. Information on time, really good packing.
All in all everything needs to be done, is done.
All in all everything needs to be done, is done.
Ibrahim Idris
11 May 2017
DHL Express Worldwide
II
Very efficient service.
Matej Gotthard
11 May 2017
UPS Express Saver
MG
It would have been nice to have an option (even paid one) to have a photo of the paracel taken before forwarding. You see, I've ordered a collector's item that was unfortunately very poorly packaged which I have found only when it arrived to my home address, and if I've known this prior to forwarding I'd have arranged with you a repackaging to make it secure for transportation. For example, Shipito does have these options. Otherwise fine, the transaction was quick. Thank you.
Hi,
<br/>
Many thanks for taking the time to provide us with your feedback relating to your recent shipment with us.
<br/>
I'm please to hear that overall the shipment went well and was dealt with quickly however disappointed to hear that the goods have arrived with us in a poorly packaged box which was not repacked to ensure that it was safe and secure for international transit. Our processing team are trained to inspect parcels on arrival and I'm sorry that they did not spot this when processing your parcel.
<br/>
We do offer a photograph service to our customers for a cost of £1 per photo however this isn't currently automated on our website and you would need to request this via email to our customer services at info@forward2me.com. Our developers are currently working on upgrading our site to include these kind of features and hope to have this live in the coming months.
<br/>
This service is advertised on our website and I have included the following link to provide you with the full details:-
<br/>
http://bit.ly/29UkLsr<br/>
<br/>
I hope this helps for future shipments and if we can offer any further assistance please don't hesitate to contact our customer service team.
<br/>
Thank you once again for providing us with your feedback and have a nice day.
<br/>
Kind Regards,
Tracy.
<br/>
Many thanks for taking the time to provide us with your feedback relating to your recent shipment with us.
<br/>
I'm please to hear that overall the shipment went well and was dealt with quickly however disappointed to hear that the goods have arrived with us in a poorly packaged box which was not repacked to ensure that it was safe and secure for international transit. Our processing team are trained to inspect parcels on arrival and I'm sorry that they did not spot this when processing your parcel.
<br/>
We do offer a photograph service to our customers for a cost of £1 per photo however this isn't currently automated on our website and you would need to request this via email to our customer services at info@forward2me.com. Our developers are currently working on upgrading our site to include these kind of features and hope to have this live in the coming months.
<br/>
This service is advertised on our website and I have included the following link to provide you with the full details:-
<br/>
http://bit.ly/29UkLsr<br/>
<br/>
I hope this helps for future shipments and if we can offer any further assistance please don't hesitate to contact our customer service team.
<br/>
Thank you once again for providing us with your feedback and have a nice day.
<br/>
Kind Regards,
Tracy.
Carlos Yepes
11 May 2017
DHL Express Worldwide
CY
fast and easy
Taru Taylor
11 May 2017
DHL Express Worldwide
TT
Definitely will buy from forward2me again! The delivery was fast and their Internet site was easy to follow. For a foreign person it was a little bit challenging to understand the British address (the postal code) at first, but nothing you couldn´t solve. Thx for the updates via e-mail!
Oren Avraham
11 May 2017
DHL Express Worldwide
OA
Fast shipping, friendly interface.
Thomas Larsson
10 May 2017
UPS Standard Single
TL
Great service. But hard to estimate cost for freight when you do not know the size/weight of your parcel beforehand. Which you don't if it's forwarded from on-line shopping.
MARIO NAVARRETE
10 May 2017
DHL Economy Select
MN
todo perfecto!
andrew miller
10 May 2017
UPS Express Saver
AM
Very good comunication
Douglas Jasch
10 May 2017
DHL Express Worldwide
DJ
I used the personal buyer service which was excellent because I live in Australia and the store would only sell locally in the UK. The courier service was really fast and I love the item I bought. Excellent service
hisaya tanioka
10 May 2017
DHL Domestic Express
HT
**
Hi,
<br/>
Many thanks for taking the time to review our services however I am disappointed to see that you have rated our services as 1 star.
<br/>
I see that there has been an issue shipping a package to your country due to the contents being classed as dangerous goods by our couriers for shipping purposes. For us to be accredited to ship dangerous goods our employees need to go through a rigorous training programme to be able to deal with goods which are classed as dangerous goods.
<br/>
Although we are accredited to ship dangerous goods via our courier DHL unfortunately our couriers did not offer this service to your country and this was the reason why we were unable to forward the parcel.
<br/>
Please accept my sincere apologies for the inconvenience this has caused you, I know this must have been disappointing however we do need to follow the rules and regulations of the governing body IATA who regulate air transportation of dangerous goods.
<br/>
I hope you understand our position in this matter and that we would really have liked to forward this item for you however due to circumstances have been unable to assist.
<br/>
I'm sorry if you were unaware of these restrictions before you purchased the goods and if you are looking to purchase similar items in the future please don't hesitate to contact our customer service team at info@forward2me.com who will be happy to check if we are able to ship the items you are looking to purchase.
<br/>
I hope this helps explain the situation a little better and we look forward to hearing from you if you require any further assistance.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
Many thanks for taking the time to review our services however I am disappointed to see that you have rated our services as 1 star.
<br/>
I see that there has been an issue shipping a package to your country due to the contents being classed as dangerous goods by our couriers for shipping purposes. For us to be accredited to ship dangerous goods our employees need to go through a rigorous training programme to be able to deal with goods which are classed as dangerous goods.
<br/>
Although we are accredited to ship dangerous goods via our courier DHL unfortunately our couriers did not offer this service to your country and this was the reason why we were unable to forward the parcel.
<br/>
Please accept my sincere apologies for the inconvenience this has caused you, I know this must have been disappointing however we do need to follow the rules and regulations of the governing body IATA who regulate air transportation of dangerous goods.
<br/>
I hope you understand our position in this matter and that we would really have liked to forward this item for you however due to circumstances have been unable to assist.
<br/>
I'm sorry if you were unaware of these restrictions before you purchased the goods and if you are looking to purchase similar items in the future please don't hesitate to contact our customer service team at info@forward2me.com who will be happy to check if we are able to ship the items you are looking to purchase.
<br/>
I hope this helps explain the situation a little better and we look forward to hearing from you if you require any further assistance.
<br/>
Kind Regards,
Tracy.
<br/>