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Customer Reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

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4.5 5

5
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Based on 15813 reviews
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reviews of forward2me
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Trinidad and Tobago
DHL Express Worldwide
BR
It was an amazing experience to sit in our office and move a package from Europe to home.
Unknown Country
Unknown Shipment Details
Sempre que temos um envio para receber, ficamos sempre contentes quando as coisas correm bem, mas é quando correm mal que conseguimos perceber a qualidade de um bom serviço, obrigado Nica da York House, por nos acompanhar nesse processo foste espetacular. A Loneus Angola agradece.

Whenever we have a shipment to receive, we're always happy when things go well, but it's when they go badly that we realise the quality of a good service, thank you Nica form York House, for accompanying us in this process, you were spectacular. Loneus Angola thanks you.
Germany
DHL Economy Select
NK
Ich habe schon öfter über Lieferdienste in Nicht-EU-Ländern bestellt, doch es war nie so kompliziert wie bei forward2me. Ich hatte einen Adventskalender bestellt und jedes einzelne Teil wurde analysiert und jeden Tag gab es ein anderes Problem. Das habe ich noch nie erlebt und vor allem habe ich keine genaue Erklärung erhalten was genau das Problem ist. Auf meine Fragen kamen immer nur Standart-Antworten. Am Ende war der Versand plötzlich doppelt so hoch wie ursprünglich berechnet und dadurch, dass alle Produkte einzeln gelistet waren musste ich dem Zoll eine extra Gebühr von 50€ zahlen.
Germany
DPD Classic
JH
Order was processed as expected :) everything was fine :) No negative stuff happened. The UX of the Online Dashboard is easy to understand and makes it easy to do everything needed to assist F2M.
Unknown Country
Unknown Shipment Details
NICA continues to provide excellent customer service, with clear communication and unwavering dedication to customer satisfaction.
Unknown Country
Unknown Shipment Details
Réponse rapide
JOYCE ET TRÈS EFFICACE DANS LES ÉCHANGES DEMANDE DE RENSEIGNEMENTS.
TRÈS PROFESSIONNELLE.
UN GRAND MERCI.
JE RECOMMANDE VIVEMENT forward2me.
United States of America
DHL Express Worldwide
SC
The wrapped 5 glass perfume bottles together, threw in he boxes they came in away I guess. They should put them back in box to keep them from getting busted
Australia
FedEx International Economy
SD
When asking questions about my order/s I always make myself very clear about what I am asking but the person seems to fail in understanding basic requests but we get there in the end. And as far as Fedex is concerned I understand why they are so cheap. Their way in which they deliver items that arrive all at once is in 3 separate days (the last time they didn't deliver on the day they claimed no one was home when they delivered another parcel in the day), madness! Anyway after I did all the ground work I eventually got them no thanks to FedEx…
Saudi Arabia
DHL Express Worldwide
AA
I am happy to be a customer of your wonderful company
Germany
UPS Standard Single
TF
Easy to get hands on great things formerly not available.
Unknown Country
Unknown Shipment Details
A really fast and efficient help from NICA at the German warehouse
Unknown Country
Unknown Shipment Details
J'ai reçu un soutien professionnel et rassurant de la part de REGILYN, après avoir reçu un colis dont le contenu avait été endommagé.
United States of America
DHL Express Worldwide
GF
The repacking was done well, the box was not oversized. Worked really well. The whole process was very fast.

The only critique is maybe offer some more breakdown information on the international addresses. Sometimes I am not sure if a piece of information is a county, district, prefecture. So far I've been able to get it right in businesses shipping forms, but it does cause some uncertainties.
Cambodia
FedEx International Economy
AK
Very good experience. Customer service replies really quickly. Shipping cost are reasonable.
Unknown Country
Unknown Shipment Details
Very Patient Customer Service from Honey. She was very efficient and understanding.
India
DHL Express Worldwide
VG
Communication was quick and really helpful! The person understood my issue and solved it within minutes.
Unknown Country
Unknown Shipment Details
Windy got my request to repack my item in the UK, and got me a quote next day. I quickly paid and it was mostly shipped out by next day. Great and speedy job. Thanks.
United States of America
FedEx International Economy
JK
They responded back with any questions i had quick and I'm very happy with the service I have received they haven't let me down yet. They also worked with me with the shipping price because I have a lot packages coming to me also I am very satisfied even though they probably hate me with all my questions and bugging them laugh out loud
Unknown Country
Unknown Shipment Details
My first experience with this company, I had a number of different questions to ensure I understood everything well and REGILYN was super efficient, friendly and helpful via the on line chat facility.
I intend to use the service on a frequent basis so am pleased to have found this company
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Regilyn❤️
Unknown Country
Unknown Shipment Details
I had an amazing experience with Nica from customer support. From the start, Nica was beneficial and attentive to my needs. She guided me through the entire process and ensured that all my inquiries were addressed promptly and effectively. I truly appreciate her dedication and support in resolving my issue.

Thank you, Nica, for your outstanding service! I highly recommend her and the team to anyone needing assistance.
Canada
DHL Express Worldwide
KK
Recent delivery very well repacked and arrived quickly.
Unknown Country
Unknown Shipment Details
Forward2Me is an excellent service. There was seamless communication, my goods were repacked for the trip from UK to Australia and everything arrived intact and very quick.
I would highly recommend this company based on my experience. Special mention to Honey for their prompt emails and fabulous service.
forward2me
Thank you for sharing your experience with us and 5 star review for Honey.
Unknown Country
Unknown Shipment Details
Nice 30 days of storage free of charge
Vast choice of shipping options
Amazing help desk: I need to thank Jane who recently solved quickly and effectively an issue
Germany
DHL Economy Select
MV
Unfortunately, I spent a lot of time solving the delivery problem. Customer service agents should be more competent in matters concerning services. I received completely different information regarding the same issue. But in any case, after many days, we finally solved the problem. I am not sure that I will use this delivery service in the future. Unfortunately
Unknown Country
Unknown Shipment Details
Regilyn was one of the best customer service person I have ever met. She took time and patience to analyze my issue and successfully resolved it. Keep it up
United States of America
DHL Express Worldwide
RJ
A+++
Excellent service and price. Very helpful and professional.
United States of America
UPS Worldwide Expedited
TS
Fast, easy and great communication. Website is self explanatory and will use again in the future.
United States of America
UPS Worldwide Expedited
AK
It was great!
I love service, there were not any issues, on time, i was informed about each step
I recommend the service and definitely will use it again
Unknown Country
Unknown Shipment Details
I wanted to take a moment to express my appreciation for the exceptional service I received from JOYCE. Her professionalism, prompt communication, and dedication in following up on my package until it was safely delivered to my home
Unknown Country
Unknown Shipment Details
They sometimes do take a little time to get back to your message, but overall the service is amazing, once they get to you, they work very fast and respond very quickly, they are very kind and helpful. I will for sure be using this site again
Malta
DHL Express Worldwide
CB
I would like to thank Joyce for her assistance with reference to my package received at Forward2me, USA warehouse. For recovering my customs duty money paid which went missing. Also thanks Joyce for doing all this in a short time.
Unknown Country
Unknown Shipment Details
Honey was efficient and i am very satisfied with the service!
Czech Republic
UPS Standard Single
OK
Everything went well. Good communication and speed of delivery of goods to the address.
Unknown Country
Unknown Shipment Details
I had to sort out some customs documents for a recently shipped package with Forward2me. Thanks to Aimee from UK warehouse, everything was made possible. She did not hesitate to make the necessary amendment that needed to be made. She stayed available and proceeded with the requests until everything was in order. The package cleared customs and finally delivered successfully. I do appreciate the extra mile effort provided during the whole packaging and shipping process by Forward2me company.
United Kingdom
UPS Standard Single
DB
This is the second time I have used Forward2Me and both times I have had a great experience.
United States of America
DHL Express Worldwide
MW
This was my first time shipping with Forward2Me, and they sure won my heart! I was really impressed with the delivery time. I would definitely recommend.
Malaysia
DHL Express Worldwide
YA
Very happy with the overall handling of the package and service.
South Africa
FedEx International Economy
CF
Once again Forward2Me exceeds customer expectations in every way!
Any concerns or questions I had with my packages were dealt with in a pleasant manner and cannot find fault anywhere really. 10/10
United States of America
DHL Express Worldwide
MG
Excellent, speedy. A little confusing at first to understand what options to select. But after that it was amazing experiance.
Unknown Country
Unknown Shipment Details
I wish the account verification was done at the beginning so I wouldn't have to wait for it. I was in urgent need of the materials for my company. But good thing they have a very good customer service who is always replying to my emails.
Unknown Country
Unknown Shipment Details
I had the pleasure of speaking with Jane, and I couldn't be happier with the assistance she provided. She answered all my questions thoroughly and made sure I felt comfortable with the information.
Jane's friendly and approachable demeanor made the process so much easier, and she was genuinely interested in making sure that all my questions were answered. I left the conversation feeling informed and valued. Thank you, Jane, for your exceptional service.
Unknown Country
Unknown Shipment Details
Plaudits to the brilliant JOYCE of UK Warehouse location who was relentless in her efforts to address complex issues relating to shipment protocols. Her effectiveness in resolving issues and preventing recurrence of problems only prove a proactive mindset on her part. Forward2Me is a well- oiled machine and Joyce's professionalism is an invaluable asset to boot.
Unknown Country
Unknown Shipment Details
This company was very helpful and quick is shipping my package internationally, while also communicating with me regarding any updates or issues
Unknown Country
Unknown Shipment Details
I am working on forward2 me company it's very best service for every person who want to do fast and safe business I am really satisfied and I am regular customer
Norway
DHL Economy Select
AB
A mostly convenient experience. Only drawback was that they didn't supply DHL with the fact that VAT had already been paid.
Unknown Country
Unknown Shipment Details
I recently used forward2me and had a great experience, thanks to Regilyn from the customer experience team. She was extremely helpful in addressing all my concerns and made everything easy.
Unknown Country
Unknown Shipment Details
Nica from the support centre of the Germany warehouse was GREAT, constantly keeping me updated and in the end solving my issue (damaged products) in the best possible way for me! I'm really satisfied of her support, but I can't say the same of the Forward2Me shipping.
Unknown Country
Unknown Shipment Details
Great service, Fast Forward and Cost effective Shipping from US to EU. Super Impressed. Good online website to, for me to manage arrival and forwarding of parcels.
Unknown Country
Unknown Shipment Details
Do not make business with this company, they will screw you over just like they did with me, they are so retarded they displayed the shipping cost on the invoice, now I have to pay double what I was planning to, in taxes, asked for help and their good for nothing staff didn't do anything to help me, talk about being useless. I hope this company goes bankrupt.
Australia
DHL Express Worldwide
SS
I've shipped from multiple countries around the world and have purchased from many online stores in the UK, all of which were less than a third of the cost. When payment was due after being made to pay for repackaging (which was actually very good) the price went up over 20% which was already high. They also charged me for multiple items instead of one, after notifying them about this they said they would change that which the did back to single item but price remained the same.
I will never use them again and recommend you don't either
forward2me
Hi Shaun,

Thank you for taking the time to share your feedback.

We understand your concerns regarding shipping costs. Since you're shipping perfumes or fragrances, there are additional surcharges applied by DHL. These products are classified as dangerous goods due to their chemical composition, often containing flammable ingredients like alcohol. To ensure safe transportation, strict regulations are in place, and surcharges are applied when shipping such items with DHL. For more details, you can check the list of surcharges on the DHL website http://www.dhl.co.uk/en/express/shipping/shipping_advice/surcharges.html.

Since you're shipping to Australia, we also need to charge the 10% GST (Goods and Services Tax). This applies to all goods valued at $1000 AUD or less, as well as on the shipping service itself. For goods over $1000, GST is charged upon import. If you're a registered Australian business with GST approval, you can add your account details to your Forward2me profile to avoid being charged for GST on shipping.

We hope this clears things up!

Many thanks,
Forward2me
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