Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Mo
11 September 2025
UPS Standard Single
M
Brilliant service for online international shopping. I have been using them since 2022 without any issues.
Thank you so much for your kind words! We’re delighted to hear you’ve been with us since 2022 and that you’ve consistently had a smooth experience. We truly appreciate your trust and loyalty!
Unverified Customer
10 September 2025
Unknown Shipment Details
Julie has helped me to clarify the details of the parcel. I’ve been using forward2me for many years, warehouse address changed 2 time I think, but the staff has always been helpful and responsive.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Julie❤️
Unverified Customer
10 September 2025
Unknown Shipment Details
Sehr professioneller Service, sehr guter Support und vor allem alles sehr transparent und einfach online zum Abwickeln. Paket kam sehr schnell aus USA zu einem passablen Preis. Da der Versand ursprünglich nicht nach Österreich angeboten war, musste ich den Umweg über Forward2me gehen, was wirklich unkompliziert ablief. Jederzeit gerne wieder. Ich hätte diesen Service schon viel früher finden sollen .
We're delighted to hear that you were satisfied with our service, support, and the uncomplicated process. We attach great importance to making everything transparent and easy, and it's nice to know that your package arrived quickly and at a good price.
Unverified Customer
09 September 2025
Unknown Shipment Details
I just received a package from forward2me, and it was a small bottle of perfume. Despite being a single item, they forced a package consolidation and placed it in an oversized box. Because of that, I was charged volumetric pricing, at least 50€ over the maximum estimate. When I contacted them, I found the company dishonest, rude, and unwilling to help. In the end, I had to pay to avoid losing the item. I won’t be using them for any future shipping needs.
Thanks for the feedback.
Perfumes are considered dangerous goods for shipping because they contain flammable liquids. Because of this, we cannot simply place them in any box. They must be packed in an appropriate box designed to meet courier and legal safety requirements.
Dangerous goods require specific labels and stickers on the outside of the package to alert carriers and handlers. Using the correct box ensures the package meets international shipping rules and airline regulations.
Couriers will refuse or delay shipment if dangerous goods are not packed and labeled correctly.
Thank you for your understanding.
Kind regards,
Perfumes are considered dangerous goods for shipping because they contain flammable liquids. Because of this, we cannot simply place them in any box. They must be packed in an appropriate box designed to meet courier and legal safety requirements.
Dangerous goods require specific labels and stickers on the outside of the package to alert carriers and handlers. Using the correct box ensures the package meets international shipping rules and airline regulations.
Couriers will refuse or delay shipment if dangerous goods are not packed and labeled correctly.
Thank you for your understanding.
Kind regards,
customer
09 September 2025
FedEx Connect Plus
C
Everything was very simple. You always know the state of the process of receiving and combining. Shipping and combining costs are quite reasonable.
Many thanks for the 5 star review. 😊
Michael Kucera
09 September 2025
FedEx Connect Plus
MK
Perfect service. All the packages were delivered to me without any problems. Thank you.
Many thanks for the 5 star review. 😊
Unverified Customer
09 September 2025
Unknown Shipment Details
I had an excellent experience with HONEY-MARICRIS and the warehouse in USA (forward2me). Their assistance was very positive for the delivery of my packages: I always received fast, clear, and reliable support. The receiving and forwarding process was efficient, my items arrived in perfect condition and on time. I definitely recommend their services for their professionalism and commitment.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Honey & Maricris❤️
Unverified Customer
08 September 2025
Unknown Shipment Details
Nica did a wonderful job in helping me!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Pavel
08 September 2025
DHL Express Worldwide
P
transparent work process, detailed FAQ, fast support, easy to monitor parcels, so you always know what is happening with your parcels, which are not always cheap, but you can trust them
Many thanks for the 5 star review. 😊
Unverified Customer
08 September 2025
Unknown Shipment Details
I used the UK branch to forward a small watch & 2 waistcoats from 2 different online stores. Theres a lot of waiting, waited for one item that was authorised the same day but the other one that arrived in the morning took until the following day then for some reason they have to open them even though from Asos & New Look, now heres the problem I have. When I received my items I took the option of having them packed together NOT SHOVED TOGETHER. My waistcoat were not folded but shoved back into the ripped plastic bag ( why open ot at all) the watch was also taken out of its box and put in with the waistcoats with no care whatsoever. £73 it cost which is robbery. I will NEVER Use these RIP OFF MERCHANTS AGAIN NOR WOULD I RECOMMEND. STEAR CLEAR
I’m very sorry to hear about your recent experience and the frustration it has caused.
As part of our service and security checks, items may be opened to verify contents. This is done to ensure safe and compliant forwarding, especially when multiple parcels are being consolidated.
We sincerely apologise if your waistcoats and watch were not handled with the level of care you expected. Our team should ensure that items are folded and secured properly when combining parcels, and we regret that this did not happen in your case.
Our prices reflect courier rates along with handling and processing costs. That said, we want you to feel confident that you are receiving fair value.
Your feedback has been passed on to our warehouse team so that improvements can be made.
Kind regards,
As part of our service and security checks, items may be opened to verify contents. This is done to ensure safe and compliant forwarding, especially when multiple parcels are being consolidated.
We sincerely apologise if your waistcoats and watch were not handled with the level of care you expected. Our team should ensure that items are folded and secured properly when combining parcels, and we regret that this did not happen in your case.
Our prices reflect courier rates along with handling and processing costs. That said, we want you to feel confident that you are receiving fair value.
Your feedback has been passed on to our warehouse team so that improvements can be made.
Kind regards,
Unverified Customer
06 September 2025
Unknown Shipment Details
Once again, I truly appreciate all the support I received. My request was handled by Jus from the UK warehouse. He provided very courteous assistance and kindly sent me daily updates by email even when there were delays in the shipment. I felt completely at ease entrusting my package to them. The staff’s service is excellent, and I am sincerely grateful. I look forward to using your service again in the future.
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Jus❤️
Oana
06 September 2025
UPS Standard Single
O
Shopping from UK sellers is currently almost impossible, but with forward2me i can get what i wish for quick and easy! always well packaged! thank you!
Many thanks for the 5 star review. 😊
Unverified Customer
05 September 2025
Unknown Shipment Details
For my first UK order I used Forward2me and had some questions regarding the delivery. I reached out to Nica via Whatsapp. Nica helped me tremendously and took me through the steps of the process. The replies were swift and accurate. Can highly recommend!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Catherine
04 September 2025
FedEx Connect Plus
C
A very useful service for people living outside the uk. Once I got my head around the process, it was relatively straightforward and efficient. It was a bit expensive but that was not unexpected. The only issue I had was the repacking charge. I suspect most items ‘need’ repacking and would prefer that rolled into the initial estimate.
Thank you for your review and feedback! We’re glad you found our service useful and relatively straightforward.
Regarding the repacking charge, our warehouse team marked your package as repacking required because it contained fragile items. We include this service to ensure your items arrive safely.
Regarding the repacking charge, our warehouse team marked your package as repacking required because it contained fragile items. We include this service to ensure your items arrive safely.
Unverified Customer
04 September 2025
Unknown Shipment Details
Used the forwarding service from USA to Germany and the complete process worked flawless! Had some questions before and Julie from the warehouse helped me out every time! Excellent service!!
Thank you for your wonderful feedback! We're glad to hear that your shipment from the USA to Germany went flawlessly and that Julie was able to assist you every step of the way.
Unverified Customer
04 September 2025
Unknown Shipment Details
I was extremely happy with the customer service I received in relation to a difficulty I was having with getting a package shipped from the U.S to Ireland. Jamie in the warehouse in Wilmington in Delaware was extremely patient, helpful, and courteous in helping me get the issue resolved.
I have always found Forward2me customer service staff to be extremely polite and helpful whenever I have needed assistance.
I have always found Forward2me customer service staff to be extremely polite and helpful whenever I have needed assistance.
Thank you so much for sharing your experience! We’re delighted to hear that Jamie in Wilmington was able to assist you patiently and effectively with your shipment to Ireland.
Andreas Lind
04 September 2025
FedEx Regional Economy
AL
Works great!
Thanks for the 5 star review.
Ulrica Å.
03 September 2025
UPS Standard Single
U�
Very helpful support (Jus)
Thank you for your feedback! We’re glad to hear that Jus was able to provide helpful support.
Unverified Customer
02 September 2025
Unknown Shipment Details
In addition to numerous great, straightforward transactions, I had a tricky situation where a pair of sunglasses shipped from the EU to the USA using Forward2me got stuck in customs, requiring an FDA approval form. Joyce from the UK Warehouse was able to help me with the forms I needed and submit them to FedEx on my behalf. Forward2me has been the best forwarding service I've used!
We really appreciate your feedback and are happy to hear that Joyce and our team could help with the customs process, ensuring everything went smoothly.
Patrick Boeckstijns
29 August 2025
FedEx Regional Economy
PB
reliable service. simple procedure. fast. recommended.
Thank you for the 5 star review.
Star Bwoy
29 August 2025
UPS Express Saver
SB
Fast and efficient the whole process was excellent
Thanks for the 5 star review.
Carl
27 August 2025
FedEx International Priority
C
#1 service, I highly recommend
Thanks for the 5 star review
Unverified Customer
27 October 2024
Unknown Shipment Details
I had to provide some information for my package that was requested by Honey. She was clear, timely and professional. She was easy to understand, and let me know that I was up to date with sending what I needed. Very low stress!
Thank you very much for the 5-star review :D
Unverified Customer
27 October 2024
Unknown Shipment Details
Much thanks for Forward2me UK warehouse team (Best parcel forwarding service) and specifically "Windy",
First for giving us this opportunity to buy and to receive desired or needed items when it's impossible with sellers, and to be proactive when we run into issues.
"Windy" communicate at a higher level, smart and solved the problem in record time while there were many cases before me, with a reduced workforce on weekends.
Thanks to the Worldwide best parcel forwarding team, Big thanks for Windy.
All the best,
KAD your loyal customer.
First for giving us this opportunity to buy and to receive desired or needed items when it's impossible with sellers, and to be proactive when we run into issues.
"Windy" communicate at a higher level, smart and solved the problem in record time while there were many cases before me, with a reduced workforce on weekends.
Thanks to the Worldwide best parcel forwarding team, Big thanks for Windy.
All the best,
KAD your loyal customer.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
Dude T
25 October 2024
DHL Express Worldwide
DT
Smooth transaction, valuable service, exceptional customer service.
Thank you very much for the 5-star review :D
Unverified Customer
25 October 2024
Unknown Shipment Details
There was an issue with the invoice and Nica was very kind and helped me a lot! Thank you Nica!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Jennifer G
24 October 2024
DHL Express Worldwide
JG
My package arrived speedily and all my questions were answered within 24 hours. The website for me was confusing but with excellent and friendly customer service all went well and I love this service.
T T
23 October 2024
DHL Express Worldwide
TT
Process was pretty easy and my package was sent well packed.
Jesus A
23 October 2024
UPS Standard Single
JA
The value of the shipment were very expensive, for a toy of 100 pounds I had to Pay 20 pounds to ups and 40 more when i received the box, 60% of the total price is a very cost
Unverified Customer
22 October 2024
Unknown Shipment Details
El sitio web es agradable a la vista, buena información y precisa
Unverified Customer
21 October 2024
Unknown Shipment Details
My package arrived, they opened it, no problem, then they dissapeared, stopped answering and i never got my 300dollars worth package
Unverified Customer
19 October 2024
Unknown Shipment Details
Fast answer in whats up and thay help me for my repack my package
Thank joyce
Thank joyce
Unverified Customer
18 October 2024
Unknown Shipment Details
Nica helped me with everything. She was really patient and helped with every issue I had.
Unverified Customer
18 October 2024
Unknown Shipment Details
Have been using Forward2me USA a couple times now and its a great service. The site is easy to use, processing of packages is pretty quickly and they have great customer service. When I found out they had a pricemarch guarentee Nica from CS was very helpfull in getting me the discount and adding a final package to the shipment that came my locker during this process.
Unverified Customer
18 October 2024
Unknown Shipment Details
No one answered my queries. It took me three agonising weeks till I sorted the site use.
The site is too difficult to negotiate. Too many staff tried to help me and most sent me"Go to FAQ."
I will never use this again and certainly not if I was made aware that it would cost another $200 to send a small light weight parcel.!
I tried for days on end to get help. Often in tears thinking I would NEVER get my parcel. I felt totally held to ransom.
NEVER AGAIN…….
The site is too difficult to negotiate. Too many staff tried to help me and most sent me"Go to FAQ."
I will never use this again and certainly not if I was made aware that it would cost another $200 to send a small light weight parcel.!
I tried for days on end to get help. Often in tears thinking I would NEVER get my parcel. I felt totally held to ransom.
NEVER AGAIN…….
Unverified Customer
17 October 2024
Unknown Shipment Details
They have helped me in a very short time to be able to track my Fashion Choice packages, excellent from Honey
Unverified Customer
16 October 2024
Unknown Shipment Details
Nica at forward2me U.K. Did a top-notch job at combining my parcels for shipment and quickly arranging a quote for a longer than normal parcel.
Unverified Customer
16 October 2024
Unknown Shipment Details
Jane is amazing. She was able to help me very quickly. Thanks again
Unverified Customer
16 October 2024
Unknown Shipment Details
Thank you Joyce for your help! Fast and efficient response by forward2me. I really appreciate it.
Gerő B
16 October 2024
UPS Standard Single
GB
Ultra super services.
Maximum correct.
A rare good attitude towards the activity they are doing.
Keep going.
Thanks
Maximum correct.
A rare good attitude towards the activity they are doing.
Keep going.
Thanks
Unverified Customer
15 October 2024
Unknown Shipment Details
Speed and care with our order, I just have to thank Joyce for her attention and for following up until I received my order.👏👏
Sameer A
15 October 2024
FedEx International Economy
SA
Proffesional handling of parcels. Quick service, and compatative prices.
Unverified Customer
15 October 2024
Unknown Shipment Details
Very nice organisation fast, trustworthy and secure. Special mention to Jane who solves problems at lightning speed.
Unverified Customer
14 October 2024
Unknown Shipment Details
Shipments from UK, Germany and now trying USA. Thanks to Nica now I can start using their new warehouse in the States. Looking forward to opening many new business opportunity with this new option available.
Pasi P
14 October 2024
UPS Standard Single
PP
I don't think a service like this could get any easier to use. I will definitely use the service again.
Maikel G
14 October 2024
DHL Express Worldwide
MG
I was kept in the loop throughout the entire process. Great service. Smooth process.
Anni Z
14 October 2024
DPD Classic
AZ
The support of F2M can't be better. I had so many questions and all of them were answered. Thank you so so much. My package arrived savely and I'm so happy to hold them in my hands, after a return from UPS. So I never would choose UPS again. But with dpd or dhl everything is fine.
Thanks for all your help and Information.
Thanks for all your help and Information.
Unverified Customer
13 October 2024
Unknown Shipment Details
First of all, very good customer service. Julia is interested and always gives you the first priority. I will write about my experience with shipping later.
Unverified Customer
10 October 2024
Unknown Shipment Details
Extremely helpful customer service from Nica, took the time to go through check out and confirm questions during order
Unverified Customer
10 October 2024
Unknown Shipment Details
I've been working with Forward2Me since 2012 and they've done a wonderful job so far. And recently as I've been acquainted with Joyce at their helpdesk I noticed that they've improved even more. Joyce is always kind and polite doing her best immediately and promptly. Thank you Joyce, thank you Forward2Me guys. Cheers...