Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
samuel simurda
06 January 2018
DHL Express Worldwide
SS
Quick support, easy user interface online, fast turn around time. I was really impressed with the overall service and would definitely recommend to other Canadians looking for similar shipping solutions.
Norihiko Matsui
06 January 2018
DHL Express Worldwide
NM
Good‼︎‼︎
Angel Escribano Lorite
05 January 2018
DHL Express Worldwide
AEL
Claridad y velocidad con la gestión requerida para mi pedido.
SK Wong
05 January 2018
UPS Express Saver
SW
Excellent service, super convenient!
Antonio Filipe Oliveira Santos
05 January 2018
DHL Express Worldwide
AFO
Expensive but awesome service and fast!
Howard Wong
05 January 2018
TNT Economy Express
HW
Far too expensive.
Hi,
<br />
Many thanks for taking the time to review our services however I'm disappointed to hear that your shipping costs were more than expected.
<br />
I see that although the parcel you shipped was fairly light the goods were contained quite a large box.
<br />
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices.
<br />
However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
<br />
Sometimes when retailers are shipping within the UK they do not worry about the size of box they ship goods in due to being domestic shipments, for this reason we offer our combine and repack service.
<br />
This service is where our team assess your parcel to see if they can reduce the size of the package to help save on shipping costs and provide you with the maximum value for shipping. For this service we charge £2 per parcel which is charged in additional to shipping fees however in most cases savings are made overall with shipping costs.
<br />
We do work with our couriers on a regular basis to ensure that we are obtaining the best shipping prices possible for our customers and feel that we do offer a good service for the price charged.
<br />
Included in the price paid is the use of your forward2me address, the acceptance, processing and onward shipping of your goods including any export paperwork and support required.\n\nI hope this helps explain how we calculate shipping costs and maybe how they can be reduced in the future.
<br />
Please don't hesitate to get in touch with our Customer Services team at info@forward2me.com if you have any further questions and we hope you will consider using our services again in the future.
<br />
Kind Regards,
<br />
Tracy.
<br />
Many thanks for taking the time to review our services however I'm disappointed to hear that your shipping costs were more than expected.
<br />
I see that although the parcel you shipped was fairly light the goods were contained quite a large box.
<br />
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices.
<br />
However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
<br />
Sometimes when retailers are shipping within the UK they do not worry about the size of box they ship goods in due to being domestic shipments, for this reason we offer our combine and repack service.
<br />
This service is where our team assess your parcel to see if they can reduce the size of the package to help save on shipping costs and provide you with the maximum value for shipping. For this service we charge £2 per parcel which is charged in additional to shipping fees however in most cases savings are made overall with shipping costs.
<br />
We do work with our couriers on a regular basis to ensure that we are obtaining the best shipping prices possible for our customers and feel that we do offer a good service for the price charged.
<br />
Included in the price paid is the use of your forward2me address, the acceptance, processing and onward shipping of your goods including any export paperwork and support required.\n\nI hope this helps explain how we calculate shipping costs and maybe how they can be reduced in the future.
<br />
Please don't hesitate to get in touch with our Customer Services team at info@forward2me.com if you have any further questions and we hope you will consider using our services again in the future.
<br />
Kind Regards,
<br />
Tracy.
Vicki Abbott
05 January 2018
DHL Express Worldwide
VA
The personal shopper services were excellent. My order was perfect, the delivery was faster than I could have imagined just prior to Christmas, when my selection was unavailable in the USA. I’ve told everyone about the company. I recommend to utilize the services, and will do so again.
Soudani Abdelaziz
04 January 2018
DHL Express Worldwide
SA
The best ! ;)
Eduardo Salas Berrios
04 January 2018
DHL Express Worldwide
ESB
Excelente
Phil Cresnar
04 January 2018
UPS Express Saver
PC
Very fast and reliable service, easy to use online platform
wiktor jespersen
04 January 2018
DPD Classic
WJ
Grand. NP super services and support! Keep it up!
Yana Petkova
04 January 2018
UPS Standard Single
YP
Quick and efficient. Would recommend their service.
Belkhelfa Abdelhak
04 January 2018
UPS Standard Single
BA
tres tres bon servive mais un peut cher ,il propose des service de transport moins que les autres.
Ali Mohammad Ibrahim Mohammad
04 January 2018
DHL Express Worldwide
AMI
So great
Thank you so very much
Thank you so very much
Julian DiAntonio
04 January 2018
DHL Express Worldwide
JD
Received my package very quickly, and the customer service was superb.
Peter Tonagh
04 January 2018
DHL Express Worldwide
PT
Fast, efficient and reliable.
Joe Ambrogio
03 January 2018
DHL Domestic Express
JA
Very helpful and quick to respond highly recommended
Jakob Laustrup
03 January 2018
DHL Economy Select
JL
Faster customer support and when people ask you to send their package to them do instead of waiting 7 days to reply
Hi, Many thanks for taking the time to review our services however I'm disappointed to hear that you were disappointed with the service you were offered.<br />I see that we have received a number of emails from you which have been replied to with 24 hours other than one mail which was received on a Friday and replied to on Monday. I do however see that it took a little time to prepare your goods for shipping due to the package containing dangerous goods.<br />I do apologize for this delay, however due to the demand for repacking goods at this time of year and that the goods required a little more preparation due to the contents shipping your items did take a little longer than it normally would.<br />I hope you understand the demand on our services due to the time of year and that you will consider using our services again in the future.<br />Kind Regards,Tracy.
Henrik Schou Hansen
03 January 2018
DHL Economy Select
HSH
Very fast and proactive service
Lisa Oborn
03 January 2018
DHL Express Worldwide
LO
Wonderful service. Couldn’t do business for without you folks.
I tell all my clients about you!!
I tell all my clients about you!!
Mirek Tuznik
03 January 2018
DHL Express Worldwide
MT
Fast, ans reliable! Great Job next time I will use your service for sure.
Gabriele Orioli
03 January 2018
DHL Economy Select
GO
Servizio rapido ed efficiente. I costi non sono tra i più bassi, ma ciò dipende molto anche dal tipo di corriere scelto e dall'oggetto da spedire. Consigliato se non vi sono altri metodi più sicuri e convenienti.
Akhilesh Ramdhanee
03 January 2018
DHL Express Worldwide
AR
Shipped as required
Vera Brady
03 January 2018
DHL Economy Select
VB
Very prompt delivery of items. We love this service. Thanks!
Karl Thoroddsen
03 January 2018
DHL Express Worldwide
KT
Worked great. The website should though have been clearer that I needed to instruct it to start shipping. The product waitied at your location when I thought it had already been forwarded.
But otherwise very pleased.
But otherwise very pleased.
abdulla alabdulhadi
03 January 2018
DHL Express Worldwide
AA
fast service
Christopher Goddard
03 January 2018
DHL Economy Select
CG
I appreciated forward2me's sensitive and positive treatment of an order that, comparatively speaking, could have been seen as "small and irritating", that is, getting a niche perfume - technically a dangerous product as it is alcohol-based - from a specialist perfumer in Sidmouth via forward2me in Preston to Riga in Latvia. They could have fobbed me off with an excuse (e.g., it's illegal, dangerous, too small) but they didn't. Their helpful, constructive approach, e.g. by repacking the perfume so that it was big enough reflects well on the firm and its personnel, especially (if I may say so) Liga from Latvia. The result? After a magical mystery tour through Europe, with the help of DHL, the package arrived in time for Christmas, much to the delight of my lady.
Charmaine Vassallo Fenech
03 January 2018
TNT Economy Express
Hi,
<br />
Many thanks for taking the time to review our services however we are disappointed to hear that you have received your package in poor condition, I know this must have been very disappointing.
<br />
I do sincerely apologize on behalf of the courier that you have received your package in this state however please be assured that we would not have shipped your item in this condtion, I'm thinking that this was through the negligence of the courier whilst the package was in transit.
<br />
I see that your package was delivered some time ago therefore it may be too late to submit a claim to the courier however if you ever receive goods in this state again in the future please ensure that you advise us of this issue immediately and we can then submit a claim to the courier for compensation.
<br />
If you would like to send over the details to our customer service team at info@forward2me.com we can certainly contact the courier to advise them of the incident and ask them to investigate this further for you?
<br />
I hope that you will continue to use our services and we look forward to hearing from you with further details so we can report this incident to the courier.
<br />
Kind Regards,
<br />
Tracy.
<br />
Many thanks for taking the time to review our services however we are disappointed to hear that you have received your package in poor condition, I know this must have been very disappointing.
<br />
I do sincerely apologize on behalf of the courier that you have received your package in this state however please be assured that we would not have shipped your item in this condtion, I'm thinking that this was through the negligence of the courier whilst the package was in transit.
<br />
I see that your package was delivered some time ago therefore it may be too late to submit a claim to the courier however if you ever receive goods in this state again in the future please ensure that you advise us of this issue immediately and we can then submit a claim to the courier for compensation.
<br />
If you would like to send over the details to our customer service team at info@forward2me.com we can certainly contact the courier to advise them of the incident and ask them to investigate this further for you?
<br />
I hope that you will continue to use our services and we look forward to hearing from you with further details so we can report this incident to the courier.
<br />
Kind Regards,
<br />
Tracy.
CVF
The outside box was wet through. The box containing the bear was wet and ruined as the cardboard separated in different layers. The bear's head was wet and the shoes were also wet.
David Connelly
03 January 2018
DHL Express Worldwide
DC
Fast service, ,my item arrived faster than expected delivery date
Erik Lundevall
03 January 2018
DHL Express Worldwide
EL
The service itself works fine.
todor karlikov
03 January 2018
DHL Express Worldwide
TK
great
Beverley Hardy
03 January 2018
UPS Standard Single
BH
Easy to use this service and the customer support is excellent. Replies are prompt and corteous. I wouldn't use anyone else.
Tomasz Jaskowski
03 January 2018
DHL Express Worldwide
TJ
Reliable service, very fast dispatch. Price was high, but that is only downside.
Chantelle St John Foggo
03 January 2018
DHL Express Worldwide
CSJ
Easy to use and reliable. I would definitely use them again. They were expensive but really quick, so worth it.
Roger Cheung
03 January 2018
DHL Express Worldwide
RC
fast
RODJANA KUNJIRAWASUTHORN
03 January 2018
DHL Express Worldwide
RK
Excellent service, I have been using for a year. Never disappoint me
Gabor Szecskai
02 January 2018
DHL Economy Select
GS
Professional.
Kevin Hartzfeld
02 January 2018
DHL Express Worldwide
KH
Fast and efficient.
Francesco Catania
02 January 2018
DHL Express Worldwide
FC
First Class Service.High recommended!!!
viviane holman
02 January 2018
DHL Express Worldwide
VH
absolutely amazing..so efficient ..so fast..very reasonable prices.
I love them and will always use them
I love them and will always use them
Jezamine Edjoc
02 January 2018
DHL Express Worldwide
JE
Timely delivery
Philip Schifano
02 January 2018
DHL Express Worldwide
PS
Great service. Would definitely use again.
Joel Leong
02 January 2018
DHL Express Worldwide
JL
The service was pretty fast! You get what you paid for.
Pieter A
02 January 2018
DHL Economy Select
PA
The service worked great and the prices are really good. Free storage for a month and multi-package forwarding. The packages arrived quickly and nicely wrapped. I ordered 2 collections of books from Ebay UK and could easily send it to their warehouse from where it was sent to me in France.
Alessia Fachin
02 January 2018
DHL Express Worldwide
AF
Super easy service and super rapid delivery to Italy. Recommended!!!
Giambattista Fiume
02 January 2018
UPS Standard Single
GF
Absolutely perfect. Easy to use service, it provides all the infos that you need.
Gian Piero Mosetti
02 January 2018
UPS Express Saver
GPM
Th best forwarding service !!!
Tadeusz Knapik
02 January 2018
DHL Express Worldwide
TK
Great service. I can only recommend it :)
Safir Sajjad
02 January 2018
DHL Express Worldwide
SS
A loyal customer for F2ME. So glad they always do their best work to ensure customers are always kept satisfied. Thanks again, guys.
Wilson Woodcock
02 January 2018
UPS Express Saver
WW
I am a very satisfied customer for the first time i used your service. I will not hesitate to use it again and to recommend it to others.