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Customer Reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.5 5

5
25.251762336354%
4
2.3917421953676%
3
0.98187311178248%
2
0.69234642497482%
1
2.1525679758308%
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Based on 15888 reviews
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reviews of forward2me
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Unknown Country
DHL Economy Select
BC
It was an amazing service: much easier than I thought!
And fast! So if you have any doubt don't have: it's safe, fast and the customer service is very kind!
Barbara
Unknown Country
DHL Express Worldwide
MA
awesome forwarding company always on point and fast
Unknown Country
DHL Express Worldwide
GD
Smooth transaction. Will use again. Will recommend.
Unknown Country
DHL Express Worldwide
NA
Simple, Clean, Fast, and Direct a name for Quality assurance of service
Unknown Country
DHL Express Worldwide
CC
Absolute rip off. I shipped 6 rolls of wallpaper and 11m of decorator fabric for less than they charged for 1 dress. Rip off!! Shipping was more than the dress cost.
forward2me
Hi,<br />I'm sorry to hear you are unhappy with the amount you have been charged for shipping, this is disappointing for us as we feel we provide a value for money service.<br />The price paid for shipping is not only for the shipping of your goods, this includes the use of your forward2me address, the acceptance, processing, storage and shipping of your goods including the paperwork require for exporting goods from the UK.<br />The shipping service we offer is a premium door to door service and full customer support is provided from the receipt of your parcel to the delivery in your country.<br />I see that you are based in Australia, since July of this year the Australian Government introduced a new goods and service tax for shipments under $1000 being imported to your country.<br />Due to the volume of parcels we ship to Australia we needed to register for GST and therefore are now obliged to charge this tax on the value of the goods in your shipment plus the service provided. I'm afraid this has increased the cost of shipping lower value goods from the UK to Australia however this is entirely out of our control.<br />I hope this information helps explain the service offered for the price paid for shipping however if you have any further questions please don't hesitate to get in touch with our Customer Service team at info@forward2me.com and they will be very happy to help you further.<br />Many thanks,<br />Kind Regards,Tracy.
Unknown Country
DHL Express Worldwide
AJ
Good service at the right price. Eay to use.
Unknown Country
DHL Express Worldwide
TK
forward2me is a very responsible company. Communicate through e-mails, phone, and also Facebook. And they are very helpful.
I ordered the Google Pixel 3, which is sold only in certain markets. For example, the UK.
I made pre-order in early October. And October 31, Google sent it out. The package arrived in their warehouse on November 1 and the same day DHL's courier picked up at 17:26. The most awesome thing is that the package was already in Estonia on the next day at 9:17. And at 10:32 am I got my new phone!
I believe that I was the first person in Estonia who got this super mobile phone! :)

Now that is service !!!
I'm already waiting for something to be ordered again! ;)
Unknown Country
DHL Express Worldwide
DCY
Excellent delivery, status stated very clearly and on time. Just the expenses much higher as compared dispatched from USA.
forward2me
Hi,<br />I'm pleased to hear that you are happy with the overall service forward2me offered you although the cost of shipping was more than you expected.<br />We appreciate your feedback and please don't hesitate to contact our Customer Service team at info@forward2me.com if you require any assistance on obtaining the maximum value for shipping.<br />Many thanks,<br />Kind Regards,Tracy.
Unknown Country
DHL Express Worldwide
CY
Prompt advice and update to ship my bike light back to my country!
forward2me
Hi,<br />That's great to hear that you are happ with our service and appreciate you providing us with your feedback.<br />Many thanks,<br />Kind Regards,Tracy.
Unknown Country
DHL Express Worldwide
CT
I am amazed and impressed with Forward2me. I placed a small trial order at first. It went excellent. Another order followed, excellent. Recently a RUSH order. AMAZING! Customer service always replies to emails. PERFECT!
Unknown Country
DHL Express Worldwide
RG
Good service, great response time with package updates and shipping.
forward2me
Hi,<br />Thank you for providing us with your review on the service we offer.<br />We look forward to helping you again soon.<br />Kind Regards,Tracy.
Unknown Country
DHL Express Worldwide
EA
Snel
Goede communicatie
Unknown Country
DHL Express Worldwide
NC
I am using this service for several months and I am extremely satisfied! Everything is done on time, safe and fast! I totally recommend it and I would say that it is the best option (as cost too) in UK.
Unknown Country
DHL Express Worldwide
HW
とても迅速に対応していただいて感謝しています。
Unknown Country
DHL Express Worldwide
KC
Fast and reliable forward shipping site.
Unknown Country
DHL Express Worldwide
VL
Fast and quality service.
Unknown Country
DHL Economy Select
SS
Velocissimi nel gestire gli ordini, vasta scelta di corrieri e di servizi disponibili e in ulitmo (ma non meno importante) hanno prezzi molto interessanti.
Unknown Country
DHL Express Worldwide
PT
Buen servicio de atención al cliente dando respuestas claras y el plazo de entrega ha sido el indicado.
Unknown Country
DHL Express Worldwide
AF
good
Unknown Country
DHL Express Worldwide
JW
Very responsive and queries. Prices are also reasonable. Appreciate the full tracking services and reliability
Unknown Country
DHL Express Worldwide
EB
Great service, reliable and kept me up to date the whole time. Would definitely recommend it.
Unknown Country
DHL Domestic Express
SL
excellent.. i eneded up having to return my product.. but the staff were extremely helpful and attentive.
Unknown Country
DHL Express Worldwide
MJ
Very fast and correct handling of the parcel
Unknown Country
DHL Express Worldwide
JD
Delivered my items completely destroyed losing all value of the collectible and never gave me any compensation despite filing a claim
forward2me
HI,<br />Many thanks for providing us with your feedback however I'm sorry to hear that your goods have arrived with you damaged.<br />I have checked our emails and we don't appear to have heard from you regarding this matter.<br />Please could you email our Customer Service team at info@forward2me.com with some photographs of the damage to the goods and of the external part of the box showing damage so we can investigate this further for you?<br />We look forward to receiving your communiation and helping you further.<br />Kind Regards,Tracy.
Unknown Country
DHL Express Worldwide
DT
Speedy shipment and great service overall. Very good experience and I would definitely recommend it to everyone.
Unknown Country
DHL Express Worldwide
forward2me
Hi,<br />Many thanks for reviewing our services and although your items have been received in a damaged state I'm pleased to hear that any communication with forward2me has been good and we have responded quickly.<br />Please don't hesitate to get in touch with our Customer Service team at info@forward2me.com if there is anything else we can do to assist you.<br />Kind Regards,Tracy.
AW
The pops in my shipment cam damaged but it was probably the shops fault. Good and fast communication bu forward2me
Unknown Country
DHL Express Worldwide
KH
Amazing speed, competent and they have the team to deliver.
Unknown Country
DHL Express Worldwide
EP
Forward2me is the best. They made sure my package arrived safely. Shipped the same day my package arrived and provided pictures through all the process. They have a life time customer
Unknown Country
DHL Express Worldwide
NW
The service was exactly as I wanted. Fast shipping and easy website to navigate.
Unknown Country
DHL Express Worldwide
L
Extremely fast turnaround with receiving my package and forwarding it to me. No problems at all.
Unknown Country
DHL Express Worldwide
RL
Excellent. Fast and very reliable!
Unknown Country
DHL Express Worldwide
LN
We wanted to ship a small item from the UK to the US, but the company ships only in the UK. Shipping through Forward2Me was the ideal solution for us.

The shipper we chose was fast and the cost was not extravagant.

We felt that using Forward2Me was less hassle, and not much more cost, relative to arranging for a pick-up.
Unknown Country
DHL Express Worldwide
JL
Excellent service, very fast shipping and no hidden costs. Definitely recommend!
Unknown Country
DHL Express Worldwide
AE
TIME DEFINITE DELIVERY
forward2me
Hi Angelie,<br />Many thanks for taking the time to review our services, we really appreciate this.<br />I'm so pleased that everything worked well for you.<br />Kind Regards,Tracy.
Unknown Country
DHL Express Worldwide
CHP
Excelent service. Will keep using them
Unknown Country
DHL Express Worldwide
L
The sevice is perfect and reliable
Unknown Country
DHL Express Worldwide
GL
Easy to work with
Unknown Country
DHL Express Worldwide
KS
早いけど高い
forward2me
Hi, <br />Thank you for taking the time to review our services, we really appreciate you providing us with your views.<br />I'm please to hear that your delivery was speedy however you found the service more expensive than expected.<br />Although your parcel was very light the shipping costs were calculated on the amount of space the shipment takes up in transit. We call this the volumetric weight. Therefore the cost of shipping was based on the volumetric weight rather than the actual weight of the goods, it is always good to consider the size of your parcel before shipping to envisage the cost of shipping.<br />Shipping prices also include the use of your forward2me address, the acceptance, processing and dispatch of your goods including any export paperwork required for shiping. Our customer service team are here to help with any issues and support you through the shipping process.<br />I hope this helps explain how shipping costs are calculated however if you have any further questions please don't hesitate to get in touch with our Customer Service team at info@forward2me.com and they will be very happy to assist you further. <br />Many thanks,<br />Kind Regards,Tracy.
Unknown Country
TNT Economy Express
ABB
Excellent service
Unknown Country
DHL Express Worldwide
MA
Expensive
forward2me
Hi,<br />Many thanks for taking the time to review our services however I'm sorry that you found shipping more expensive than expected.<br />Shipping fees are generally calculated by the amount of space your shipment occupies rather than the actual weight especially when being transported by air. This is the volumetric weight. However sometimes if the actual weight is more than the volumetric weight the shipping price may be calculated using the actual weight rather than the volumetric.<br />On this occasion although your parcel was quite light the parcel was quite large in size therefore the shipping costs were calculated on the volumetric weight. <br />Shipping fees also include the use of your forward2me account, the acceptance, processing and dispatch of your goods including all export paperwork required.<br />I hope this information helps explain why shipping may have been more than you expected however if you have any further questions please don't hesitate to get in touch with our Customer Service team at info@forward2me.com and they will be happy to assist you.<br />Many thanks,<br />Kind Regards,Tracy.
Unknown Country
DHL Express Worldwide
AB
Everything arrived perfect, really fast and the team was amazing at responding at e-mails and solving any problem that appeared along the way. I will definitely use it again!
Unknown Country
DHL Express Worldwide
NAG
The best service in the UK, love their service and website, and above all they are fast, I highly recommend them.
Unknown Country
DHL Express Worldwide
SML
Very fast and efficient shipping processing and reliable delivery.
Unknown Country
DHL Express Worldwide
UD
fast and reliable, easy to handle.
Unknown Country
DHL Express Worldwide
TM
Excellent service and fast delivery
Unknown Country
DHL Economy Select
AG
Very fast handling and shipment
Unknown Country
DHL Express Worldwide
MA
انصح بالشحن عبر هذي الشركة خدمة الشحن من بريطانيا سريعه صح اسعارهم شوي اعلى بس عجبني فيهم انهم يشحنون لك بسرعه وعندهم خاصية تجميع الشحنات واول مايشحن يرسل لك رساله انه تم شحن طلبك حتى شركة الشحن الناقلة ترسلك ايميل برقم التتبع بس الشغله الي ماعجبتني عندهم انهم حاصرينك في الدي اتش ال للسعوديه تمنيت يحطون شركات اكثر لان الدي اتش ال سعره مرتفع وفيه ضريبة جمركيه.
Unknown Country
DHL Express Worldwide
AS
Honest, experienced, nice customer services
Unknown Country
DHL Express Worldwide
NG
Fast and Efficient
Unknown Country
DHL Express Worldwide
AC
Fast delivery & reasonably priced
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