Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Doug Taylor
30 October 2025
FedEx Connect Plus
DT
Excellent customer service. Very good at what they do.
Many thanks for the 5 star review. 😊
Unverified Customer
29 October 2025
Unknown Shipment Details
Stay away, SCAM...they peel off everywhere possible, if you lucky you get your stuff but 5x time the price you were aspecting. Very poor unprofesional support, fake reviews...stay away
Hi Stef,
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Warm regards,
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Warm regards,
M.N
28 October 2025
FedEx Connect Plus
M
I ordered a magazine, and it was flagged as fragile, which meant it said it couldn't be sent by itself. Luckily, I was ordering 4 stamps with it, which apparently weren't seen as fragile (???). Go figure. I had to pay a repackaging fee. Fair enough. But then the postage fee was extortionate! £50! When I used the calculator on the website, it said the size and weight would cost around £10, which was fine. But 50? Ridiculous! But it (FedEx) was given as the only option, so I had to pay for it. The other options were more expensive still! It seemed like there were far too many excuses to get extra money out of me, with a magazine being "fragile" and the repacking fee, and the stupidly high postage fee. How can it possibly cost that much? That works out at well over $100 AUD for me. For a magazine and 4 stamps. Not impressed at all.
EDIT:
The company contacted me, apologised, and offered a full refund of the shipping cost, which I accepted and received. I appreciate the offer, as it was an error on their end.
I've received 5 emails since asking me to update my review, which I didn't do straight away because I was too busy. Despite my annoyance, I am changing it to 4 stars. Not 5 because the process of shipping initially was more complicated than it needed to be. But I am thankful for the refund. Thanks Aimee 👍
EDIT:
The company contacted me, apologised, and offered a full refund of the shipping cost, which I accepted and received. I appreciate the offer, as it was an error on their end.
I've received 5 emails since asking me to update my review, which I didn't do straight away because I was too busy. Despite my annoyance, I am changing it to 4 stars. Not 5 because the process of shipping initially was more complicated than it needed to be. But I am thankful for the refund. Thanks Aimee 👍
Thank you for providing us with your feedback.
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Warm regards,
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Warm regards,
Unverified Customer
28 October 2025
Unknown Shipment Details
Aimee was great help! Would recommend this service 100% - very kind stuff putting in effort to find good solutions :)
Thank you for sharing your experience with us and 5 star review for Aimee
Jay
28 October 2025
UPS Express Saver
J
Great service, I was able to get an item I had no way of getting here in the States. My only issue was the price of shipping, I knew I was going to pay but I felt it was quite a bit, but at the end of the day I got what I wanted.
We’re glad to hear you were able to get the item you wanted.
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Warm regards,
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Warm regards,
Unverified Customer
28 October 2025
Unknown Shipment Details
Sent parcels to both the Japanese warehouse and the German warehouse and Nica from support was really kind and helped me with the whole process! Thanks to them I managed to obtain a really special grail of mine!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
27 October 2025
Unknown Shipment Details
I have used this company multiple times, and I have faced various issues with them. However, after a lengthy back-and-forth process, they end up fixing the situation.
Though my 1 star review now is due to a major issue that cannot be overlooked. I had a book arrive to their Germany address, and I just needed to ship this one item. To my shock, the shipping price is as expensive as shipping multiple items. I have always found them to be too expensive, but this is excessive.
AND, they are forcing customers to pay duties and tax before shipping their packages. To make matters worse, the cost of the duties and tax is higher than the shipping cost. I checked the calculation of duties and tax within my country, to find that Forward2me has completely raised the price. Duties for books in my country are zero, yet this company has priced it higher than the shipping cost.
I have contacted them, asked them to recheck and recalculate the duties and tax total. Their response? This is calculated through Zonos and we can't recalculate it.
So they are blatantly SCAMMING people and refusing to fix it or check it. This is unacceptable. They are also not responding to my emails anymore.
And honestly? After over a year of dealing with their nonsense, they are constantly trying to raise their prices and force their customers to pay more than needed (for example, constantly asking you to pay duties after you've already got the package delivered and paid, labeling an item as dangerous goods to force you to pay extra and then having to argue with them and prove the item isn't dangerous).
I WONT be using them again, this was the last straw. STAY AWAY FROM THIS COMPANY.
Though my 1 star review now is due to a major issue that cannot be overlooked. I had a book arrive to their Germany address, and I just needed to ship this one item. To my shock, the shipping price is as expensive as shipping multiple items. I have always found them to be too expensive, but this is excessive.
AND, they are forcing customers to pay duties and tax before shipping their packages. To make matters worse, the cost of the duties and tax is higher than the shipping cost. I checked the calculation of duties and tax within my country, to find that Forward2me has completely raised the price. Duties for books in my country are zero, yet this company has priced it higher than the shipping cost.
I have contacted them, asked them to recheck and recalculate the duties and tax total. Their response? This is calculated through Zonos and we can't recalculate it.
So they are blatantly SCAMMING people and refusing to fix it or check it. This is unacceptable. They are also not responding to my emails anymore.
And honestly? After over a year of dealing with their nonsense, they are constantly trying to raise their prices and force their customers to pay more than needed (for example, constantly asking you to pay duties after you've already got the package delivered and paid, labeling an item as dangerous goods to force you to pay extra and then having to argue with them and prove the item isn't dangerous).
I WONT be using them again, this was the last straw. STAY AWAY FROM THIS COMPANY.
Thanks for the feedback.
We don't yet carry out these computations internally. We give a third-party service provider with the pertinent data (commodity codes, values, quantities, and destination country) so they may handle the computations on our behalf. The third party sends us an invoice when you choose the DHL/FedEx DDP service and pays us. Subsequently, the shipper (forward2me) and the receiver (you) are no longer involved in the transaction as the third party takes on the liability.
In the future, our goal is to perform these calculations on the forward2me website, so we can show the duty/tax rate for each item at the commodity code level. However, currently this ability is not available. If you think the calculation is incorrect, consider using one of the Delivery Duty Unpaid Courier options.
We don't yet carry out these computations internally. We give a third-party service provider with the pertinent data (commodity codes, values, quantities, and destination country) so they may handle the computations on our behalf. The third party sends us an invoice when you choose the DHL/FedEx DDP service and pays us. Subsequently, the shipper (forward2me) and the receiver (you) are no longer involved in the transaction as the third party takes on the liability.
In the future, our goal is to perform these calculations on the forward2me website, so we can show the duty/tax rate for each item at the commodity code level. However, currently this ability is not available. If you think the calculation is incorrect, consider using one of the Delivery Duty Unpaid Courier options.
Garrett Butler
26 October 2025
FedEx International Economy
GB
The process was relatively seamless and straight forward.
Thanks for the 5 star review.
Unverified Customer
26 October 2025
Unknown Shipment Details
IF YOUR AGENT NAME IS "Aimee" you can sleep TIGHT because everythings gonna be ALLRIGHT!
"⭐️⭐️⭐️⭐️⭐️"🌟 sixt star for Aimee
"⭐️⭐️⭐️⭐️⭐️"🌟 sixt star for Aimee
Thanks for the 5 star review.
Ms. Possum
25 October 2025
UPS Express Saver
MP
Always a pleasure to use Forward2me! On a recent trip to the UK we found a few too many souvenirs had filled our luggage. One quick stop at a post office later our parcel arrived at the UK Forward2me depot, who then repacked it and couriered it to our home
Many thanks for the 5 star review. 😊
Mark Eldridge
25 October 2025
FedEx International Economy
ME
First time using as direct ship from vendor was hugely expensive. Easy experience and worked as advertised.
Many thanks for the 5 star review. 😊
Unverified Customer
25 October 2025
Unknown Shipment Details
Jhe from the Delware warehouse in the US was amazing helping me navigate a very tricky and stressful import. Was great at keeping me up to date and offering advise and support with next steps.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jhe❤️
customer
24 October 2025
FedEx Connect Plus
C
I love Dunnes and can now shop online from the US.
That’s wonderful to hear! We’re so glad you’re enjoying shopping with Dunnes and that our online service is making it easy and convenient for you—even from the US.
Unverified Customer
23 October 2025
Unknown Shipment Details
As I was unable to get my package shipped to Australia from the vendor in the US, I opted to try Forward2me, based on previous reviews.
It was really easy to set up an account and acquire a US postal address for the shipment, and the address was accepted without problem by the vendor.
My parcel did go missing, sort of - It was delivered to the right place, but it just hadn't been allocated as received.
The customer support was fantastic, with a particular mention of Jamie, and Honey (USA warehouse). I couldn't be happier with the communication and support received, and even happier that my parcel was quickly located and readied for the final leg of shipment.
It was really easy to set up an account and acquire a US postal address for the shipment, and the address was accepted without problem by the vendor.
My parcel did go missing, sort of - It was delivered to the right place, but it just hadn't been allocated as received.
The customer support was fantastic, with a particular mention of Jamie, and Honey (USA warehouse). I couldn't be happier with the communication and support received, and even happier that my parcel was quickly located and readied for the final leg of shipment.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jamie❤️
Unverified Customer
22 October 2025
Unknown Shipment Details
I recently shipped my items through Forward2me’s US warehouse, and everything went perfectly.
Their service was fast, clear, and reliable — but what really made a difference was the exceptional support I received from Jhe.
She helped me fix a declared-value issue, coordinated with the internal team, and made sure my shipments were ready for customs without delays.
Thanks to her and the Forward2me team, everything was processed smoothly and shipped without any problems.
Highly recommend Forward2me — trustworthy and professional from start to finish!
— Xushnudbek
Their service was fast, clear, and reliable — but what really made a difference was the exceptional support I received from Jhe.
She helped me fix a declared-value issue, coordinated with the internal team, and made sure my shipments were ready for customs without delays.
Thanks to her and the Forward2me team, everything was processed smoothly and shipped without any problems.
Highly recommend Forward2me — trustworthy and professional from start to finish!
— Xushnudbek
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jhe❤️
Unverified Customer
21 October 2025
Unknown Shipment Details
Easy delivery to “my address” in the UK. I got a prompt mail upon receipt with a photo of the package on a scale. Redirecting was a breeze, I selected DPD and received the package at my real address within 3 days. Will definitely do this again!
That’s great to hear! We’re delighted that the delivery to your UK address went smoothly and that the redirection process worked so efficiently. It’s wonderful that you received your package so quickly and found the whole experience convenient.
Unverified Customer
21 October 2025
Unknown Shipment Details
Outrages Customer Service and obsolete infrastructure
Shipping, some factory sealed iPhones only x3 and the company have decided to mark them as dangerous goods, despite them being perfectly safe for shipment since Friday, I have been requesting a label to which I have not been getting any response as of today all I was told is that they’re going to make an invoice for me to pay nothing since Saturday early morning and it’s now Tuesday nobody is ever on the phone lines on the WhatsApp is also dead.
Other companies have automatic systems, even if something has a battery it will automatically choose a shipping line that suits best.
Shipping, some factory sealed iPhones only x3 and the company have decided to mark them as dangerous goods, despite them being perfectly safe for shipment since Friday, I have been requesting a label to which I have not been getting any response as of today all I was told is that they’re going to make an invoice for me to pay nothing since Saturday early morning and it’s now Tuesday nobody is ever on the phone lines on the WhatsApp is also dead.
Other companies have automatic systems, even if something has a battery it will automatically choose a shipping line that suits best.
Thanks for the feedback.
Please allow us to clarify that all electronic devices containing lithium batteries whether used, refurbished, or brand new are regulated under IATA Dangerous Goods guidelines for air transport. As a certified freight forwarder, we are required by international aviation law to declare and handle such shipments appropriately to ensure compliance and safety. This includes applying special packaging, labeling, and documentation procedures before dispatch.
Unfortunately, these additional requirements can sometimes cause processing delays, especially when our specialist team needs to verify the shipment contents and prepare the necessary paperwork. We appreciate that this has taken longer than usual in your case, and we are currently reviewing our internal systems to minimize such delays in the future.
Please allow us to clarify that all electronic devices containing lithium batteries whether used, refurbished, or brand new are regulated under IATA Dangerous Goods guidelines for air transport. As a certified freight forwarder, we are required by international aviation law to declare and handle such shipments appropriately to ensure compliance and safety. This includes applying special packaging, labeling, and documentation procedures before dispatch.
Unfortunately, these additional requirements can sometimes cause processing delays, especially when our specialist team needs to verify the shipment contents and prepare the necessary paperwork. We appreciate that this has taken longer than usual in your case, and we are currently reviewing our internal systems to minimize such delays in the future.
Unverified Customer
20 October 2025
Unknown Shipment Details
The delivery has failed 2x before it finally succeeded. It seems that the warehouse in Germany did not know how to check for the Amazon One-Time Password.
Had to call the UK number and a support team member Aimee contacted the warehouse in Germany and made them aware that they have to use the One-Time Password for Amazon delivery.
Had to call the UK number and a support team member Aimee contacted the warehouse in Germany and made them aware that they have to use the One-Time Password for Amazon delivery.
It’s good to hear that the delivery eventually succeeded after contacting the UK support team. Hopefully, now that the warehouse in Germany is aware of the Amazon One-Time Password process, similar issues can be avoided in the future.
Unverified Customer
20 October 2025
Unknown Shipment Details
Update;
Von einem auf drei Sterne :
Forward2me ist auf mich zugekommen und hat mir die Hälfte des Preises erlassen.. also musste ich 66 Euro (mit Steuern für ein Spray ) zahlen..
Hab dann bezahlt.. nochmals Steuern in Österreich Zoll 40…
Teurer Spaß
Besser wäre zurück Schicken gewesen- aber das ging ja anscheinend wegen eines falschen Labels nicht (wie man ein anderes bekam, war bei Glossybox selbst vorgeschlagen worden, aber wurde nicht angenommen)
Erste Review:
Genau dasselbe Problem wie andere hier! Adventskalender bestellt. Zuerst nicht auffindbar, dann 156 Pfund um ihn nach Österreich weiterzuleiten (nachdem ich noch die Inhaltsstoffe schicken musste)
Trotz zwei labels schaffen sie es natürlich nicht zurück zu schicken an Glossybox uk.. NIE WIEDER
Von einem auf drei Sterne :
Forward2me ist auf mich zugekommen und hat mir die Hälfte des Preises erlassen.. also musste ich 66 Euro (mit Steuern für ein Spray ) zahlen..
Hab dann bezahlt.. nochmals Steuern in Österreich Zoll 40…
Teurer Spaß
Besser wäre zurück Schicken gewesen- aber das ging ja anscheinend wegen eines falschen Labels nicht (wie man ein anderes bekam, war bei Glossybox selbst vorgeschlagen worden, aber wurde nicht angenommen)
Erste Review:
Genau dasselbe Problem wie andere hier! Adventskalender bestellt. Zuerst nicht auffindbar, dann 156 Pfund um ihn nach Österreich weiterzuleiten (nachdem ich noch die Inhaltsstoffe schicken musste)
Trotz zwei labels schaffen sie es natürlich nicht zurück zu schicken an Glossybox uk.. NIE WIEDER
Adam Biro
18 October 2025
DHL Economy Select
AB
I was very happy with the service. My package arrived on time and in perfect condition. The price was somewhat high, but that’s not due to Forward2me.
Many thanks for the 5 star review. 😊
Darren Povall
18 October 2025
DHL Express Worldwide
DP
Good service
Many thanks for the 5 star review. 😊
Unverified Customer
18 October 2025
Unknown Shipment Details
Merci à NICA pour ce beau travail remarquable et sa réactivité
Elle a répondu à toutes mes questions et régler tout mes problèmes
Je recommande I entrepôt d Angleterre
À bientôt
Elle a répondu à toutes mes questions et régler tout mes problèmes
Je recommande I entrepôt d Angleterre
À bientôt
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
17 October 2025
Unknown Shipment Details
I wrote a really bad review about this company, and I have to apologize. I was given some erroneous information by a UPS employee. I should have waited for the experience to finish before I wrote a review, but I was upset at the time. I am expecting my package tomorrow, which means hopefully everything went as planned. I wish there would have been more information so I would not have felt so lost during the entire process, but the bad review was my fault! As far as I can tell, at this point,
Forward@me did exactly as I had hoped.
Forward@me did exactly as I had hoped.
Hi Carol,
Thanks for the feedback.
We noticed that you ship your goods as DAP, unfortunately, we currently dont offer Delivery duty paid with UPS right now, we only offer this via FedEx and DHL to the USA.
As you use UPS, UPS has faced major delays for U.S.-bound shipments because of new customs requirements. Thousands of packages are being held at UPS hubs, and in some cases, packages cannot clear customs due to missing or incomplete paperwork.
Forward2Me handles shipping and forwarding, but customs clearance is managed by UPS and U.S. Customs. We cannot control customs processing times or requirements.
Most packages (over 90%) clear customs the same day they arrive at UPS hubs. The remaining shipments may take several days or weeks depending on paperwork completeness, inspections, and duty payments.
Thanks for the feedback.
We noticed that you ship your goods as DAP, unfortunately, we currently dont offer Delivery duty paid with UPS right now, we only offer this via FedEx and DHL to the USA.
As you use UPS, UPS has faced major delays for U.S.-bound shipments because of new customs requirements. Thousands of packages are being held at UPS hubs, and in some cases, packages cannot clear customs due to missing or incomplete paperwork.
Forward2Me handles shipping and forwarding, but customs clearance is managed by UPS and U.S. Customs. We cannot control customs processing times or requirements.
Most packages (over 90%) clear customs the same day they arrive at UPS hubs. The remaining shipments may take several days or weeks depending on paperwork completeness, inspections, and duty payments.
Unverified Customer
17 October 2025
Unknown Shipment Details
Actually "Jhe" could locate my lost laptop 2 days after it was delivered to their facility
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jhe❤️
NG
17 October 2025
FedEx Regional Economy
N
The entire communication went smoothly even when I had several questions about my order. Since I was sending fragile goods, I was unsure if everything would arrive unbroken, but everything arrived intact. Also, the delivery to my home address was very fast and fairly cheap (I could have chosen a cheaper option, but because of the fragile items, I didn't).
Many thanks for the 5 star review. 😊
Unverified Customer
17 October 2025
Unknown Shipment Details
i have great experience with UK warehouse, storage expired but need to wait another parcel on goin comin to warehouse, and Nica solve my problem.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Tereza Čechová
16 October 2025
UPS Standard Single
T�
Great fast service to Czech republic, good value
Many thanks for the 5 star review. 😊
Unverified Customer
15 October 2025
Unknown Shipment Details
Despite requiring content and details of the package and opening these, the provided quote was 6 times less than the amount due to the carrier (here UPS). In the meantime, because of taht, the package was blocked and no information nor help provided until resolution from my side with UPS (taht had no contact details on the package); A MESS WITH A HUGE DELAY. Parcel received too late at enormous unanticipated cost.
Dear Delphine,
Thank you for taking the time to share your feedback.
We are genuinely sorry to hear that your recent shipping experience did not meet your expectations, and we understand how disappointing it must have been to face unexpected charges and delays with UPS.
Forward2me provides forwarding services based on the item details and declarations submitted at the time of shipping. While we open and inspect parcels to verify their content and condition, we do not alter the declared information or determine how customs authorities or couriers assess import charges.
Alcohol is classified as a controlled import into France, and UPS applies additional brokerage and handling fees that are independent of Forward2me’s quoted shipping costs. These fees are not customs duties from the French authorities but internal UPS charges related to alcohol clearance.
We truly regret the frustration this caused and appreciate your feedback — it helps us improve our communication and service for future shipments.
Thank you for taking the time to share your feedback.
We are genuinely sorry to hear that your recent shipping experience did not meet your expectations, and we understand how disappointing it must have been to face unexpected charges and delays with UPS.
Forward2me provides forwarding services based on the item details and declarations submitted at the time of shipping. While we open and inspect parcels to verify their content and condition, we do not alter the declared information or determine how customs authorities or couriers assess import charges.
Alcohol is classified as a controlled import into France, and UPS applies additional brokerage and handling fees that are independent of Forward2me’s quoted shipping costs. These fees are not customs duties from the French authorities but internal UPS charges related to alcohol clearance.
We truly regret the frustration this caused and appreciate your feedback — it helps us improve our communication and service for future shipments.
Unverified Customer
15 October 2025
Unknown Shipment Details
For JOYCE ! 🫶🏼
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Madis Ernits
14 October 2025
FedEx Connect Plus
ME
Excellent service
Thank you for sharing your experience with us and 5 star review.
Unverified Customer
14 October 2025
Unknown Shipment Details
Ich habe leider keine guten Erfahrungen gemacht. Ich habe in England einen Adventskalender mit Kosmetik/ Parfüm bestellt und nutzte den Lieferservice für die Weiterleitung nach Deutschland. Zunächst war das Paket nicht auffindbar und man verwies mich an den Absender. Ich konnte nachweisen, dass die Lieferung an das Lager erfolgt ist, mit Beweisfoto . Dann teilte man mir mit, dass das Paket nun gefunden wurde, aber das es sich um gefährliche Güter handelt, die nun umverpackt werden müssen, es würden Kosten von über 125 € anfallen, allerdings befinde ich mich leider in der Warteschleife mit über 400 Paketen (!!!) vor meinem.
Es befinden sich im Kalender 4 Fläschchen Parfüm mit jeweils 10 ml, mit innen und außen- Verpackung, es fällt somit unter die LW-Kennzeichnung = Kleinmengenregelung. Seit über 3 Wochen liegt es jetzt dort. Ich habe bei einem anderen Händler in England einen Adventskalender mit nahezu identischen Produkten bestellt, der direkt nach Deutschland geschickt wurde, ohne Umweg, ohne Zusatzkosten, keine Deklaration als Gefahrengut.
Nachdem ich etwa die Hälfte des Warenwertes für Umverpackung und Versand bezahlt habe, bekomme ich nach 5 Wochen nun die Nachricht, dass die Ware beim Zoll festgehalten wird. Es fehlen Informationen. Was ist bitte die Aufgabe von forward2me?
Nachtrag: Die Bestellung ist am 19.9.2025 im Lager von forward2me eingegangen. Heute ist der 18.11.2025. Das Paket hing 3 Wochen beim Zoll fest, weil die Dokumente nicht vorlagen.
Ich habe bei einem Warenwert von 250 €:
bereits 125 € an forward2me gezahlt (für die Weiterleitung) und 150€ Zoll. Das Paket ist auch nach 2 Monaten immer noch nicht da.
Muss jeder selbst entscheiden, ob er den Dienst in Anspruch nehmen möchte.
Es befinden sich im Kalender 4 Fläschchen Parfüm mit jeweils 10 ml, mit innen und außen- Verpackung, es fällt somit unter die LW-Kennzeichnung = Kleinmengenregelung. Seit über 3 Wochen liegt es jetzt dort. Ich habe bei einem anderen Händler in England einen Adventskalender mit nahezu identischen Produkten bestellt, der direkt nach Deutschland geschickt wurde, ohne Umweg, ohne Zusatzkosten, keine Deklaration als Gefahrengut.
Nachdem ich etwa die Hälfte des Warenwertes für Umverpackung und Versand bezahlt habe, bekomme ich nach 5 Wochen nun die Nachricht, dass die Ware beim Zoll festgehalten wird. Es fehlen Informationen. Was ist bitte die Aufgabe von forward2me?
Nachtrag: Die Bestellung ist am 19.9.2025 im Lager von forward2me eingegangen. Heute ist der 18.11.2025. Das Paket hing 3 Wochen beim Zoll fest, weil die Dokumente nicht vorlagen.
Ich habe bei einem Warenwert von 250 €:
bereits 125 € an forward2me gezahlt (für die Weiterleitung) und 150€ Zoll. Das Paket ist auch nach 2 Monaten immer noch nicht da.
Muss jeder selbst entscheiden, ob er den Dienst in Anspruch nehmen möchte.
Thanks for the feedback.
Please allow us to clarify a few important points about how Forward2me operates. We act as a parcel forwarding company, receiving items on behalf of customers and arranging international shipping in accordance with courier and transport regulations. When a parcel arrives, our warehouse team must assess whether it contains restricted or dangerous goods, such as perfumes or other items with alcohol content. Unfortunately, carriers treat these as hazardous materials, even in small quantities, and they must be repackaged and declared appropriately before export. This process may incur additional handling costs and can cause delays.
As a forwarding service, we are bound by international shipping regulations and carrier restrictions that differ from retailer-to-consumer shipments.
Customs clearance, including inspections, missing documentation, and holding by customs authorities is governed by local customs procedures which forward2me cannot control. You are responsible for any import duties, taxes, and associated fees.
I know this isn’t the resolution you were hoping for, but I want to be honest about the limits of both our control and Forward2Me’s obligations.
Please allow us to clarify a few important points about how Forward2me operates. We act as a parcel forwarding company, receiving items on behalf of customers and arranging international shipping in accordance with courier and transport regulations. When a parcel arrives, our warehouse team must assess whether it contains restricted or dangerous goods, such as perfumes or other items with alcohol content. Unfortunately, carriers treat these as hazardous materials, even in small quantities, and they must be repackaged and declared appropriately before export. This process may incur additional handling costs and can cause delays.
As a forwarding service, we are bound by international shipping regulations and carrier restrictions that differ from retailer-to-consumer shipments.
Customs clearance, including inspections, missing documentation, and holding by customs authorities is governed by local customs procedures which forward2me cannot control. You are responsible for any import duties, taxes, and associated fees.
I know this isn’t the resolution you were hoping for, but I want to be honest about the limits of both our control and Forward2Me’s obligations.
Unverified Customer
12 October 2025
Unknown Shipment Details
Although there were some "hiccups" with the processing of my package at the UK warehouse, I was overall very, very pleased with the Customer Experience team who always "had my back": they were always quick to reply, super informative, and solved all issues and questions I had. In particular, I want to highlight the service I received from Jamie --- always attentive, patient, and quick to reply. Thank you!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jamie❤️
Unverified Customer
11 October 2025
Unknown Shipment Details
F2me always finds a way to please customers, and that, along with its quality of service and attention to customers make the company the best in its branch.
Recently had an issue regarding a wrong extra charge on my account, which, unfortunately, took almost a week to solve, BUT, upon analysis, F2me ended up nicely by refunding me what was extra charged. No big deal, no discussions, no stress.
Aimee, Joyce and Nica, as usual, took care of the situation and now all is solved. Thanks for understanding and being cooperative; that's why I am a long-term customer so far. :)
Appreciated your efforts and care!
Best wishes to all F2me team!
Recently had an issue regarding a wrong extra charge on my account, which, unfortunately, took almost a week to solve, BUT, upon analysis, F2me ended up nicely by refunding me what was extra charged. No big deal, no discussions, no stress.
Aimee, Joyce and Nica, as usual, took care of the situation and now all is solved. Thanks for understanding and being cooperative; that's why I am a long-term customer so far. :)
Appreciated your efforts and care!
Best wishes to all F2me team!
We’re delighted to hear that Aimee, Joyce, and Nica were able to assist you efficiently and make things right we’ll be sure to share your kind words with them. Your loyalty and satisfaction mean a lot to us, and we’re committed to continuing to provide the quality service and care you deserve.
Unverified Customer
11 October 2025
Unknown Shipment Details
The best site and the best services. Thanks to all the staff, and special thanks to JHE for helping me.
Auto Response
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jhe❤️
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jhe❤️
Unverified Customer
10 October 2025
Unknown Shipment Details
I used to love their service because I was able to order from the UK without having to be in the UK.
Then they had to repack my package and charged me extra because they knew I needed the package.
Over 210€ to ship two battery toys (literally plushies) and 2 small bottles of nail polish.
I'll definitely not use their service again.
Then they had to repack my package and charged me extra because they knew I needed the package.
Over 210€ to ship two battery toys (literally plushies) and 2 small bottles of nail polish.
I'll definitely not use their service again.
Thank you for your feedback.
Nail polish is classified as a Dangerous Good (DG) under IATA and IMDG regulations because it contains flammable solvents.
When such items arrive at a warehouse, they often cannot be shipped in the original packaging from the retaile, becuase The packaging is not UN-certified for transporting flammable liquids. Regulations require specific inner and outer packaging, absorbent material, and labeling.
Forward2me is Dangerous Goods (DG) certified and our team is trained and approved to handle these.
Before it can legally and safely be sent onward, the item must be repacked into certified packaging by a trained DG handler.
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Warm regards,
Nail polish is classified as a Dangerous Good (DG) under IATA and IMDG regulations because it contains flammable solvents.
When such items arrive at a warehouse, they often cannot be shipped in the original packaging from the retaile, becuase The packaging is not UN-certified for transporting flammable liquids. Regulations require specific inner and outer packaging, absorbent material, and labeling.
Forward2me is Dangerous Goods (DG) certified and our team is trained and approved to handle these.
Before it can legally and safely be sent onward, the item must be repacked into certified packaging by a trained DG handler.
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Warm regards,
Geοrge
10 October 2025
FedEx Regional Economy
G
As a new customer of your service, I am very satisfied. My parcels are checked very quickly, the customer service is excellent, and the shipping process is fast and efficient. Also, one of my parcels that needed to be repackaged arrived in perfect condition. I highly recommend this service!
Many thanks for the 5 star review. 😊
Helmut
10 October 2025
UPS Standard Single
H
The service is excellent and the delivery costs are acceptable.
Many thanks for the 5 star review. 😊
Unverified Customer
09 October 2025
Unknown Shipment Details
I had a wonderful experience with Joyce from the UK warehouse team! She was super friendly, helpful, and quick to respond to all my questions. Everything went smoothly from start to finish, and her customer service really stood out. I truly appreciate her patience and professionalism.
Highly recommend using Forward2me and special thanks to Joyce for making the process so easy!
Highly recommend using Forward2me and special thanks to Joyce for making the process so easy!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Bouteleux Olivier
09 October 2025
FedEx Connect Plus
BO
A very reliable and responsive forwarding company.
It's just that sometimes the packages take lot of time to be reviewed and shipped. But situation get easily unstuck if the support team is contacted.
So not a big deal to me.
It's just that sometimes the packages take lot of time to be reviewed and shipped. But situation get easily unstuck if the support team is contacted.
So not a big deal to me.
Thank you for your feedback! We’re glad to hear you find our service reliable and responsive. We appreciate your understanding regarding the occasional review delays our team always works to ensure every package is handled with care. It’s great to know our support team has been able to assist you quickly whenever needed!
Unverified Customer
09 October 2025
Unknown Shipment Details
At first the customer service gave wrong info regarding the cross border method and returns free or no but then hours later I was contacted by the customer service manager which made the info much clearer and also compensated me. I duducted one star since the cross border method is not so cheap and the basic royal mail method has no tracking and is long. In addition the wrong info made me needsly tensed for hours. the usa warehouse 'i encountered only expensive fedex and dhl options so i will use the other countries when needed
Thank you for taking the time to share your feedback. We sincerely apologize for the initial confusion regarding the cross-border method and returns. We’re glad our customer service manager was able to clarify things and offer compensation, but we completely understand your frustration with the earlier miscommunication.
Erin D
08 October 2025
FedEx Connect Plus
ED
Shipping is fast and they have great communication with the customer! I just wish the cost wasn't so expensive but that isn't Forward2me's fault. They do give a wide range of options for shipping to the states!
Many thanks for the 5 star review. 😊
DAMIONXLOC
08 October 2025
FedEx Connect Plus
D
My last shipment from you guys was the worst you've ever shipped to me before. One thing you guys sent me a email saying that the package of the two lava lamps were leaking a little. I asked you to send me a picture and you did. There is very little liquid that leaked out. I told you just to repackage it and send it and you did. The box that you sent me was a slim box that was only two pieces of little paper for packaging that was supposed to protect it. Which was lousy packaging and you never should have sent it in a slim box so it can be tossed around everywhere. Plus when I buy lava lamps from UK you guys always package it very well and make sure the top of the lava lamp cap is screwed on tightly and has an extra coating of protection on the top and a plastic bag that goes over the whole lava lamp. This time you did nothing of that. When I got the bottles to me you never secured the top of the screw of the cap it was loose and you never tightened it and put protection on top of it which pissed me off and you're repackaging was horrible there was hardly no repackaging done just placed in a slim box and it was terrible. I've had a lot of things shipped from you guys and you guys always did a fantastic job. But this time it was the worst and if it would have been broken it would have been because you guys put it in a slim box with no protection or paper to protect it or a plastic bag over the bottle and a plastic covering over the cap. Don't know why if you knew that the liquid was leaking why wouldn't you have tighten the top cap of the lava lamp and put an extra piece on there with tape like you've done it before which gets it from not leaking out. You guys knowing the problem but you never fixed the problem or helped it so it wouldn't leak anymore. Very disappointed in your service and the way that you are doing things with simple stuff like this. Makes me question if I should look somewhere else to ship my items.
I’m really sorry to hear about your disappointing experience. You’re right to expect better packaging and handling, especially since you’ve had good experiences before.
Regarding any damage or leakage, you can file a claim with Forward2Me under their Terms of Trade.Claims for damaged goods must be made in writing within 24 hours of delivery.
You need to provide photos of the damaged item, the external box, the internal packaging, and the shipping label. You should also attach proof of purchase (invoice or receipt). If the damage was visible on delivery, make a note on the courier’s delivery receipt (“received damaged”). Send your claim via email, along with all the supporting documents.
We are waiting for your email.
Regarding any damage or leakage, you can file a claim with Forward2Me under their Terms of Trade.Claims for damaged goods must be made in writing within 24 hours of delivery.
You need to provide photos of the damaged item, the external box, the internal packaging, and the shipping label. You should also attach proof of purchase (invoice or receipt). If the damage was visible on delivery, make a note on the courier’s delivery receipt (“received damaged”). Send your claim via email, along with all the supporting documents.
We are waiting for your email.
moose hos
08 October 2025
FedEx Connect Plus
MH
It was a little on the expensive side, but it was worth it. Only thing which would have made it better would be allowing the submission of .eml files.
Many thanks for the 4 star review. 😊
...
08 October 2025
UPS Standard Single
.
I HAD to pay for repackaging - there was no option to ship with the existing packaging....
Thank you for sharing your feedback regarding the repackaging charge. For more information, you may find our article helpful: https://forward2me.zendesk.com/hc/en-gb/articles/9557652615708-Why-are-some-packages-marked-as-Repacking-Required
This service incurs a small fee and must be requested before shipping. We appreciate your understanding and thank you for choosing our services.
This service incurs a small fee and must be requested before shipping. We appreciate your understanding and thank you for choosing our services.
Unverified Customer
07 October 2025
Unknown Shipment Details
I had great and timely communication with the staff at forward2me when dealing with an issue caused by the people at Royal Mail UK. Joyce was absolutely helpful in answering all my questions and addressing all my concerns. They shipped my package in a timely manner upon receiving it and even followed up with me afterwards to make sure I was aware. I had a very pleasant experience. Thank you again!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unverified Customer
06 October 2025
Unknown Shipment Details
The service is really Good, I recommand it! Thank you also for Jus, the person who was there to resolve a problem and whom replies quick to my messages.
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Jus❤️
Unverified Customer
05 October 2025
Unknown Shipment Details
I have been in contact with the support, and got quickly help, about my shipment from JUS and NICA. Im glad you would help me in this situation:-), im looking forward to recived my packed from you - forward2me.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica and Jus ❤️
Unverified Customer
05 October 2025
Unknown Shipment Details
First time using Forward2me, and Joyce went out of her way to help me with an issue I had, great customer support.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unverified Customer
04 October 2025
Unknown Shipment Details
I had a recent issue with a couple of unidentified parcels at the Forward2Me USA warehouse and was truly impressed by the outstanding help I received from Honey-Charie and the whole team. Throughout the process, their communication was clear, prompt, and always friendly—making what could have been a stressful situation feel entirely manageable.
Honey-Charie went the extra mile to provide me with updates and advice, demonstrating patience and professionalism at every step. It was clear that she genuinely cared about resolving the issue quickly and ensuring my parcels were safely matched to my account.
Thanks so much to Honey-Charie and the USA warehouse staff for their dedication and customer-first attitude. Their support not only solved my problem but also left me feeling very confident about continuing to use Forward2Me again in the future. Highly recommended!
Honey-Charie went the extra mile to provide me with updates and advice, demonstrating patience and professionalism at every step. It was clear that she genuinely cared about resolving the issue quickly and ensuring my parcels were safely matched to my account.
Thanks so much to Honey-Charie and the USA warehouse staff for their dedication and customer-first attitude. Their support not only solved my problem but also left me feeling very confident about continuing to use Forward2Me again in the future. Highly recommended!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Honey & Charie ❤️
Unverified Customer
04 October 2025
Unknown Shipment Details
Extremely Disappointed – Misleading and Greedy!
Their website is deceptive and deliberately underestimates shipping costs. I had six small orders sent to their German warehouse, which they moved to Poland without my consent to cut their own costs.
Here’s what I was charged:
• Repack fee (6 orders): €18 – fair enough.
• DHL Economy shipping: €45.93 – outrageous!
• Plus €14 in extra fees because they didn’t offer prepaid taxes.
A 3 kg parcel from Germany to the UK normally costs around €20 with express shipping — Forward2Me charged nearly three times more.
As of 3rd of October parcel is still stuck in Poland after paying custom duties.
Avoid this company — misleading pricing, hidden fees, and zero transparency. Totally out of touch with reality.
Their website is deceptive and deliberately underestimates shipping costs. I had six small orders sent to their German warehouse, which they moved to Poland without my consent to cut their own costs.
Here’s what I was charged:
• Repack fee (6 orders): €18 – fair enough.
• DHL Economy shipping: €45.93 – outrageous!
• Plus €14 in extra fees because they didn’t offer prepaid taxes.
A 3 kg parcel from Germany to the UK normally costs around €20 with express shipping — Forward2Me charged nearly three times more.
As of 3rd of October parcel is still stuck in Poland after paying custom duties.
Avoid this company — misleading pricing, hidden fees, and zero transparency. Totally out of touch with reality.
We’re sorry to hear that you feel disappointed. We’d like to clarify how our Germany and Poland logistics process works to ensure full transparency.
Forward2me operates a warehouse in Germany where each customer has their own unique German address. When your packages arrive there, they are received and logged by our German team — you receive an email notification at that stage confirming the delivery to your German address.
After that, and without any additional cost or delay to you, your parcel is transported by our own staff and vehicles to our main processing facility in Poland — just 10 minutes away across the Oder River. This setup allows us to offer faster handling and more efficient international shipping rates while still providing you with a genuine German address for your shopping.
This cross-border logistics model is fully compliant within the EU single market and is also used by major retailers such as Amazon and Zalando to serve their German customers.
We understand how this might seem unexpected if you weren’t aware of how closely integrated our German and Polish operations are, but please be assured this process is designed to provide the best possible service and pricing for our customers.
Forward2me operates a warehouse in Germany where each customer has their own unique German address. When your packages arrive there, they are received and logged by our German team — you receive an email notification at that stage confirming the delivery to your German address.
After that, and without any additional cost or delay to you, your parcel is transported by our own staff and vehicles to our main processing facility in Poland — just 10 minutes away across the Oder River. This setup allows us to offer faster handling and more efficient international shipping rates while still providing you with a genuine German address for your shopping.
This cross-border logistics model is fully compliant within the EU single market and is also used by major retailers such as Amazon and Zalando to serve their German customers.
We understand how this might seem unexpected if you weren’t aware of how closely integrated our German and Polish operations are, but please be assured this process is designed to provide the best possible service and pricing for our customers.