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Customer Reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.6 5

5
25.548087191406%
4
2.3870846158678%
3
0.97367925120925%
2
0.6533073685533%
1
1.8468496764872%
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Based on 15919 reviews
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reviews of forward2me
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Unknown Country
Unknown Shipment Details
Fantastic company which for me to shipping to Sweden I find them very good with excellent freight prices and they save me time and money..Three cheers for Forward2me ......
Unknown Country
UPS Express Saver
TK
Quick shipping
Unknown Country
DHL Express Worldwide
KB
It was so fast, packaged well, and updates were so prompt. I got it faster than when I order in the US! Thank you so much!!
Unknown Country
UPS Standard Single
VC
Overall packaging and service is very good, but boxes sometimes are too fragile and I get a lot of broken items on my country.Thin cardboard boxes do not protect items inside and that is not very pleasant. Sometimes tapes are not enough and boxes arrive a bit "open" also.

Anyway, service works just fine, website look is good and easy to use. I'm satisfied enough for a 4 stars out of 5.
forward2me
Hi,Many thanks for taking the time to review our services.I'm pleased to hear that overall you are happy with the service we offer however I'm sorry to hear that your goods have arrived damaged occsionally due to the boxes being very thin.I have passed your comments to our warehouse manager who will ensure going forward your goods are repacked in a sturdier box.I hope this helps going forward however if you have any concerns at any time please don't hesitate to get in touch with our Customer Service team at info@forward2me.com and they will be happy to assist you.Kind Regards,Tracy.
Unknown Country
UPS Standard Single
VC
The item I ordered was addressed incorrectly (by the store I ordered it at) but forward2me support handled it perfectly. 5 start
Unknown Country
DHL Express Worldwide
VC
Im very pleased with your service, got my package delivered soon.
Unknown Country
DHL Express Worldwide
RM
Amazing service, fast and reliable.
Unknown Country
DHL Express Worldwide
KT
Very untransparent prices. Slow service.
Price for my delivery from expected 100 pounds became 250 pounds.
forward2me
Hi,Thank you for sending over your comments regarding our services however I'm really sorry to hear that you have encountered some issues with the service. I have tried to contact you directly by email to try to resolve the issues you have raised, I would really appreciate if you could reply so we can assist you further and iron out any problems with the service going forward.I look forward to hearing from you.Many thanks,Kind Regards,Tracy.
Unknown Country
DHL Economy Select
LS
Perfect, parfait!!!!
Unknown Country
DHL Express Worldwide
forward2me
Hi,Many thanks for taking the time to review our services however I'm disappointed to hear that you are unhappy because you weren't prompted to repack your goods to obtain maximum value for shipping.We do show the combine and repack service on the customers inbox so it is their choice if they opt for the service or not, I will contact you shortly by email to confirm how this works for our customers.Kind Regards,Tracy.
VC
Their shipping cost is still pretty high. It still didn't prompt me to repack my items before delivery for a possible savings in shipment cost.
Unknown Country
TNT Economy Express
IS
Prompt service!
Unknown Country
DHL Express Worldwide
VC
I got my CD's in a timely manner in perfect condition. A little expensive to ship.
forward2me
Hi,Many thanks for taking the time to review our services.I'm pleased to hear that you are happy with the service we provided and your goods arrived in perfect condition although the cost of the service was a little more than expected.I see the item you have shipped was very small in size, many of our customers do look to purchase multiple items and send them in one shipment so they can make shipping more cost effective. We offer a free storage period of 30 days to allow our customers to collate goods and combine them together in one shipment. If you require more information about this service please contact our Customer Service team at info@forward2me.com and they will be happy to provide you with further information.Kind Regards,Tracy.
Unknown Country
DHL Economy Select
VC
Performed as expected, delivery on time, good response on customer support. My shipment consisted of two packages, these were sent as two deliveries rather than one, doubling the freight costs. Would be an improvement to get this sorted.
forward2me
Hi,Many thanks for your feedback, I'm pleased to hear that your shipment went as expected and you were happy with the Customer Service support.I'm sorry if there has been some misunderstanding on the shipping of your parcels, we do rely on the customer initiating their own shipments so they can choose their preferred courier service.I see that you received two parcels on the same day however only one parcel was chosen for shipping, the second parcel shipping was initiated a number of days later. It may have been that you thought that all your goods had arrived in one package so it is really important to check the contents of the package received before going ahead with shipping.We have two options for shipping multiple packages in a shipment, the first is a multi-piece shipment. Our customer can choose up to 15 parcels for shipping within one shipment and under one main tracking number. A second option is to choose our combine and repack service. With this service the customer selects all the packages that they would like to ship and submits a request to repack them. Our warehouse guys would then repack the goods as efficiently as possible to ensure the customer has maximum value for shipping.I hope this information helps going forward however if you have any further questions please don't hesitate to get in touch with our Customer Services team at info@forward2me.com and we will be happy to assist you.Kind Regards,Tracy.
Unknown Country
DHL Express Worldwide
AP
Den er god når man bor langt væk fra det hele, og service.
Der er også mange ting man kan bestille til når man har et forward2me adresse og det var godt
Unknown Country
DHL Express Worldwide
OD
package was not good causing damage to the contents inside
forward2me
Hi,Many thanks for providing us with your feedback however I'm disappointed to hear that you found this a horrible experience, we do pride ourselves on great customer service.I see that you have mentioned that your shipment contents arrived damaged however although the shipment arrived with you on 9th September we have not received any notification of the damage from you so we can submit a claim to our couriers.I would really appreciate if you could provide us with some further details on why you have been unhappy with the shipping experience and will email you shortly to communicate with you further.Kind Regards, Tracy.
Unknown Country
DHL Express Worldwide
RG
These guys are the best at what they do.
Unknown Country
UPS Express Saver
VC
Easy, exactly what I needed. Ebay Purchase wouldn't ship to the US, so I had it forwarded. Will be using again.
Unknown Country
TNT Economy Express
VC
They are respectful, polite, professional and swift. This must be one of the best in their field and it has been absolutely perfect in all of our dealings.
Unknown Country
UPS Standard Single
RJ
Fantastic service..which I found your company before..fantastic company which will save me time and money in the future...
Unknown Country
DPD Air Express
VC
I have used the service in the past and have been very satisfied with it, but recently they came through in a big way, and when I messed up the shipping details on a product that got it held up in customs, they helped me through the process and got me my package safe. Kudos.
Unknown Country
DPD Classic
forward2me
HI,Many thanks for your great review and we appreciate your recommendation.We look forward to helping you ship again soon.Kind Regards,Tracy.
AT
Very good service, I recommend
Unknown Country
DHL Domestic Express
VC
Very helpful.
Unknown Country
TNT Economy Express
JT
Professionell und schnell - problemloser Vesand auch von grösseren Sendungen in die Schweiz.
Unknown Country
DHL Express Worldwide
AM
followup service was great by email, but cost prohibitive when shipping to Australia
Had brought a $40 rug/throw online but didn't know the weight so unable to clearly estimate the cost of shipping. Also did not realize it was going to be shipped express, would have been happy to wait for it if shipped slowly, which is what happens from USA, cheaply
Turned into an $180 throw
Recommendation - offer cheaper slower shipping options
forward2me
Hi,Many thanks for taking the time to review our services.I'm pleased to hear that you are happy with the contact you have had with us however disappointed to hear the cost of shipping was more than expected.We do work on a regular basis with our couriers to offer the best price possible to our customers and the price of shipping does include the use of the address, the acceptance, processing, storage and dispatch of your goods including any export documentation required for shipping.The cost of shipping is calculated based on the amount of space the shipment takes up rather than the actual weight, unless the actual weight is higher than the volumetric weight. On this occasion the volume of the parcel did exceed the actual weight so the cost of shipping was based on the higher volumetric weight.We do offer our customers the combine and repack option, for this service our warehouse team evaluate the package to see if they can reduce the overall size of the goods to help save on shipping costs. I see that you did not choose this service on this occasion and may be something you wish to look at next time you ship.I hope this information helps explain how the cost of shipping is calculated however if you have any further questions please don't hesitate to get in touch with our Customer Service team at info@forward2me.com if you have any further queries.Kind Regards,Tracy.
Unknown Country
DHL Express Worldwide
BM
The service i received from staff was excellent would use them again
Unknown Country
UPS Express Saver
VC
The whole process was very easy. Thank you.
Unknown Country
DHL Express Worldwide
VC
Super easy and great communication! Also came a lot faster than expected. I have no complaints here.
Unknown Country
UPS Standard Single
ES
Very professional service. Repackaging is the best feature of the service
Unknown Country
TNT Express Non-Docs
forward2me
Hi,Many thanks for reviewing our services, I'm pleased to hear that the service you received was great although the cost of shipping was more than you expected.I see that the item you shipped was small and light, lots of our customers do wait until they have a number of items they can combine into one package to make shipping more cost effective for them. This may be an option you can look at going forward so you obtain the maximum value for shipping.We offer a 30 day free storage period so this gives our customers plenty of time to collate parcels and ship them together.I hope this service will be beneficial for you going forward, if you have any questions at any time please contact our Customer Service department at info@forward2me.com and they will be happy to assist you.Kind Regards,Tracy.
VC
Great service, only negative is the cost
Unknown Country
TNT Economy Express
BRZ
very good service.
Unknown Country
TNT Economy Express
forward2me
Hi,Many thanks for taking the time to review our services.I'm sorry that you feel we offered limited options for shipping, we do offer services via DHL, UPS and TNT to your country and see that you did choose the cheapest service to your country for the package within your shipment.Shipping costs are calculated on the amount of space the package takes up in transit when shipping by air, I do see that the actual size of your package was fairly low however the volume was higher, this means the cost of shipping for your shipment was charged on the higher volumetric weight.We do offer a combine and repack service which you may wish to look at next time you ship, we evaluate your package to see if the goods can be repacked and reduced in size so you reduce the overall shipping cost. This means the customer obtains the maximum value for shipping.I hope this information helps you going forward however if you wish to contact our Customer Service team at any time please do so at info@forward2me.com and they will be happy to assist you with your queries.Kind Regards,Tracy.
VC
Limited options for freight, all being too costly, especially as speed was not an issue.
Unknown Country
DHL Domestic Express
VC
Chris is super efficient. Proactive and helpful.
Unknown Country
DHL Express Worldwide
PA
Excellent and reliable service. Would have been good to have cheaper carrier options, I could only choose DHL Express which was expensive. Other than that all good and I will for sure use the service again.
Unknown Country
DHL Express Worldwide
VC
Very fast and accurate. Will use again.
Unknown Country
UPS Standard Single
forward2me
Hi,Many thanks for providing us with your comments regarding the service we have offered you.I'm pleased to hear that you have been happy with the speed of your delivery and that your package arrived with you in good condition.I see that the photograph we offer all our customers of the outside of the box was useful to you although you would have liked to see a photograph of the internal contents of the package. We do open and check each parcel on arrival with us and report any damages to the customers.We appreciate your feedback on the photographs and taking internal photographs is something we are looking to provide in the future.Please don't hesitate to get in touch with our Customer service team at any time if you require any additional assistance, we can provide additional photographs for our customers if required via a manual request to info@forward2me.com.Kind Regards,Tracy.
YC
un peu cher mais le service est très bon, la relivraison a été très rapide, le ré-emballage soigné, on a une photo du colis, j'aurais bien aimé avoir une photo du produit au cas où celui-ci se serait abîmé.
Unknown Country
DHL Express Worldwide
VC
No fuss No Muss service.

Required the package urgently for a deadline.
Package was realized in my suite, payment was made and package was dispatched, all of this within a couple of hours of the package being delivered to my suite.

As a bonus, Received the parcel earlier than the expected delivery date.
Unknown Country
DPD Classic
VC
No respetan las instrucciones de empaquetamiento que les envías, muchos de los paquetes vienen parcialmente abiertos o directamente manipulados. El precio es caro, hay opciones más económicas en el mercado y la calidad del servicio no es buena.
forward2me
Hi,Thank you for your feedback however I'm disappointed to hear that you are unhappy with how you feel we handle your parcels.We do need to open each parcel on arrival with us to ensure that the contents arrive with us safely and are legal for shipping to your country however on shipping we do ensure that all goods are repacked so they are safe and secure for international transit.We also pride ourselves on the customer service support we offer our customers however apologise if you feel that you have not received this level of service when you have been using our services.We would appreciate if you could contact our Customer Services team at info@forward2me.com to fully explain the issues you have experienced so we can resolve these going forward.Thank you once again for your feedback and we look forward to hearing from you so we can assist you further.Kind Regards,Tracy.
Unknown Country
DHL Express Worldwide
VC
I have used forward2me several times now and they have always been responsive and are a pleasure to deal with. They have picked up on any issues and addressed them immediately (e.g. an item was missing from one of my parcels from the sender). Communication is always swift despite the time difference. I would be happy to continue using them time and time again. A professional and easy to use service.
Unknown Country
DPD Classic
forward2me
Hi,Many thanks for your feedback.I'm pleased to hear that you have been happy with the service we have offered although you found the cost of shipping a little expensive.We look forward to hearing from you again soon.Kind Regards,Tracy.
VC
Expensive shipping but very good service and worth the money
Unknown Country
DHL Express Worldwide
VC
Very quick dispatch and transport.
Unknown Country
DPD Air Express
JE
Good service and very good transported
Unknown Country
DHL Domestic Express
forward2me
Hi,Many thanks for taking the time to provide us with your feedback, I'm sorry to hear that there was some issues with shipping alcohol to your country however pleased that you have been happy with the service we offered you.We hope to help you again soon.Kind Regards,Tracy.
JW
Great service, there were come complications with my parcel but it arrived safely and ontime. I was shipping alcohol and I'm in the USA so I had to run through a few hoops but the staff were very helpful and get me what I needed.
Unknown Country
DHL Express Worldwide
VC
Great service, parts received safely well packaged
Unknown Country
UPS Standard Single
FS
O envio foi rápido e o pacote estava em boas condições
Unknown Country
DHL Economy Select
VC
Εξαιρετική εξυπηρέτηση! Άμεση και οικονομική!
Unknown Country
UPS Standard Single
forward2me
Hi,Many thanks for your great feedback, although you would like the cost of shipping to be a little less I'm pleased to hear that you are happy overall with the service.We do pride ourselves on offering a premium service to our customers, the price of shipping not only includes the cost of transit, it includes, the use of the address, the acceptance, processing and exporting of the parcel and full customer service for our tracked service from dispatch to delivery at your door.We do work with our couriers on a regular basis to ensure we are obtaining the best prices possible for our customers for the service offered.I hope you will consider using our service again in the future and if you require any further assistance with shipping please don't hestiate to get in touch with our Customer Service team at info@forward2me.com and they will be happy to help you further.Kind Regards,Tracy.
VC
I do use parcel forwarding companies to buy from various countries and save on shipping back to Greece .
Forward2me is the one I chose to use in UK , and they have been quite professional until now.
They aren't particularly cheap though , comparing it to other services I have used in other countries , so I'm searching for something cheaper.

But they do their job right , that's for sure.
Unknown Country
UPS Express Saver
ID
very expeditious
Unknown Country
DHL Express Worldwide
forward2me
HI,Many thanks for taking the time to provide us with your feedback.I'm pleased to hear that you are overall happy with the service however you feel that you would benefit for a few more economical services for shipping. We do work with our couriers on a regular basis to ensure that our customers are receiving value for money on the services we offer.The budget untracked service is offered to customers looking for a low cost option for very low value goods although as you mention this doesn't provide any tracking or delivery guarantees.Our service is generally more cost effective for customers looking to ship higher value goods or purchasing a number of items that can be repacked and combined together so they obtain the maximum value for shipping.I hope that you do look to use our services again in the future and we can help you with shipping again soon.Kind Regards,Tracy.
AI
This is the first time I used the forward2me service. Actually the first impression is very satisfying. The account dashboard is very informative and easy to use. The package processing is very fast (I'm not doing any additional process though. Just receive and forward).
The only thing preventing me from giving 5 stars is the lack of affordable courier services. They do have an Untracked Budget Service (which is a cheap Royal Mail service) but this seems really not reliable (I also trying using this service for £10, and still waiting for my package in the dark without any tracking number). In the end I'm ended using DHL (the least expensive options for £30), and all going smoothly until I get my package 5 days later (actually 3 days to arrive in my city, but Indonesian DHL Agent is very slow).
I hope, in the near future, forward2me can provide more affordable service in the price range of £20 even tough it will cost the delivery time. Because I'm sure there are many customer that can deal with long transit time but value the cost of shipping.
For now, I'll set forward2me aside, and try another forwarder in UK to see if there are forwarder that provide better affordable service.


P.S : I'm just reviewing and criticizing about the cheapest available options in forward2me. If anyone is having no problem with price, I think forward2me is the best option of forwarding services you have in UK.
Unknown Country
UPS Express Saver
forward2me
Hi, thanks for your review.The services we offer are express services and typically the transit times to Japan are only 2 business days. We do work with the couriers to keep the shipping prices as low as possible.I will pass you suggestion onto our management team.thanks.forward2me team
YY
forward2meは、英国から日本に品物を送付する際、Expressクラスしかなく、輸送費が高額です。アメリカからはPlanet Express を利用していますが、Planet Express は Express, Fast Class, Second Class など様々なクラスがあり、送料も選ぶことが可能です。forward2me も Planet Expressのように送料を設定して頂きたいです。
Unknown Country
UPS Standard Single
VC
Chris, the customer service representative, was exceptional in taking care of a shipment involving damages. He went the extra mile and I very much appreciated it.
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